Sofitel Beijing Central 5 stars

Customer review rating (ALL Rating) 4.9/5 16 reviews

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No 2 Jianguomen South Avenue, Chaoyang District, 100022 BEIJING, China

Description

Hotel extras

  • The fitness center features most state of the art Technogym Artist series.

  • Well-equipped with Bluetooth sound system and a round bathtub in king bed rooms and suite.

  • Indulge yourself with our 2 signature restaurants and 1 lounge plus an outdoor garden.

  • Surging skyline and electrifying nightlife that boldly defines China's Capital.

  • Nestled in Beijing's bustling downtown diplomatic and commercial district.

Our accommodation(s)

Hotel location

Sofitel Beijing Central

No 2 Jianguomen South Avenue, Chaoyang District
100022 BEIJING
China

GPS:39.906274, 116.436733

Telephone
Fax +86 10 8590 1688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  16 reviews

TripAdvisor Rating  5.0/5  5,440 reviews

4 Night Stay in the Family Suite

TripAdvisor rating 5.0/5

JulianTay8861 Families - TripAdvisor review

Special shout out to the wonderful lady staff serving in the executive club lounge, her service was top notch and thankful for her assistance in helping our kids. Sorry i didnt note down her name but thank you very much . Room was huge and clean. enjoyed our 4 night stayed

Dear guest, thank you so much for your praise, we are very glad to hear that and will share it with all the staff. its always so important to have comments from all guests to improve ourselves. thank you again and hope to see you again soon.

Terrible customer service

TripAdvisor rating 1.0/5

wendyl23 Families - TripAdvisor review

Worst customer service. Asked the concierge on spa prices at the hotel and he told me to look it up myself. Also asked to help make reservation at a restaurant and call a taxi and they also refused and told us figure it out ourselves! Rooms smelled like cigarette smoke and had shower water was leaking into room. Overall expected much better customer service from top tier hotel. Would not return

Dear Guest, We sincerely apologize for the inconvenience brought to you, we have conducted a training to the concierge team of customer service, specially the service attitude. and the room division has been focus on the room smell and inspect rooms on daily basis. a replacement of wall paper has been started this year and would been accomplished soon. thank you for your comments and suggestion and apologize again.

Nice Hotel, Good Location

TripAdvisor rating 4.0/5

wltam013 Couples - TripAdvisor review

The hotel is situated at the city centre, a very convenient location. I stayed 4 nights here and I was satisfied with the hotel service during my stay in particular my room. It was very clean and spacious. I was also impresses by yesterday exceptionally good service of the Chinese restaurant and the Cafe. One point I would like to raise for improvement is the bar which was closed so early at 9:00 p.m. All in all, Sofitel Beijing Central is nice hotel and cost effective.

Dear guest, thank you for choosing Sofitel Central Beijing and share your stay experience with us. We are very glad to hear that you had a wonderful stay in our hotel. We will share all your good comments with our team. Looking forward to see you soon in the future.

Bad Service

TripAdvisor rating 1.0/5

ygj377 Business - TripAdvisor review

酒店没有打电话询问是否要退房就直接扣了押金，但我的订单是需要公司结算，导致我付了两笔钱，而且退款到现在也没退给我，工作人员反应非常慢和推诿，没想到雅高的酒店已经这样了 The hotel deducted the deposit without calling to inquire whether I wanted to check out, but my order was supposed to be settled by the company, which led to me paying twice. Moreover, the refund has not been returned to me yet, and the staff's response has been very slow and evasive. I didn't expect the Accor hotels to have deteriorated to this extent.

尊敬的宾客，感谢您对酒店的点评！对于您在酒店入住期间的经历，我们深表遗憾。您的宝贵意见对我们非常重要，我们会将意见告知相关部门以提高服务质量。若您下次至此，希望能再次预订本酒店，给我们一个机会致歉。期待再次光临！

An ideal hotel in central Beijing

TripAdvisor rating 5.0/5

CN18386 Business - TripAdvisor review

The hotel is located in central Beijing with easy accesses to business sites and tourist attractions in town. Good value for the money. Friendly and helpful staff, and clean rooms.

Dear guest, thank you for choosing Sofitel Central Beijing and share your stay experience with us. We are very glad to hear that you had a wonderful stay in our hotel. We will share all your good comments with our team. Looking forward to see you soon in the future.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,849 reviews 9.5/10 Location
  • 6,452 reviews 8.9/10 Room
  • 9,278 reviews 9.1/10 Service
  • 25 reviews 8.5/10 WiFi
  • 2,821 reviews 9/10 Comfort
  • 1,714 reviews 9/10 Cleanliness
  • 1,496 reviews 9.2/10 Value
  • 1,480 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.