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Swissôtel Beijing Hong Kong Macau Center 5 stars

Customer review rating (ALL Rating) 4.2/5 984 reviews

Swissôtel Beijing Hong Kong Macau Center
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+ 15 Services

Hotel extras

  • 470 Comfortable Rooms

  • Located in the City Center

  • Spacious Meeting Room with natural light

  • Dedicated International & Local Cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissôtel Beijing Hong Kong Macau Center

No 2 Chaoyang Men
Bei Da Jie Dong Chen District
100027 beijing
china

Tel: +861065532288

Fax: (+86)1065012501

Check-in from 15h00

Check out up to 12h00

  • BUS :  South Dong Si Shi Tiao

  • SUBWAY :  Dong Si Shi Tiao

  • By plane

    CAPITAL INT AIRPORT At 25km / 15.53 miles

  • By plane

    PEK At 25km / 15.53 miles

  • By car

    DONGSISHITIAO At 1.1km / 0.68 miles

  • By train

    BJ SOUTH RAILWAY At 13km / 8.08 miles

  • By train

    LINE 2 At 0.03km / 0.02 miles

GPS :39.930452, 116.433985

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 5 Restaurants
  • No Bar
  • Room service
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 470 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 13 connecting rooms
    • 470 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
    • English
    • Japanese
    • Chinese Mandarin
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange

Our accommodation(s)

A comfortable, modern, well-equipped room with free WIFI. separate telephone - fax - data port - minibar - spacious bathroom and individual in-room climate control.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 800

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Swissôtel Beijing Hong Kong Macau Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

984 reviews

last stay before renovation shut down

Customer review rating 4.0/5

Marc Business - 30/12/2018 Confirmed reviews ALL

Due to planned renovation shut down part of infrastructure of hotel wa no more available ( e.g. executive Lounge at 16th floor)

Bye for now to an old friend

Customer review rating 5.0/5

Steve Business - 18/12/2018 Confirmed reviews ALL

As always the staff at the Beijing Swissotel were absolutely top class. The amenities were much diminished from the usual standard as the hotel winds down to the shutdown for refurbishment at the end of the year but, under the circumstances, it was the very best that could be done. Thanks so much for everyone at the hotel for five or more years of great service and I really hope to see the new revamped hotel in a couple of years.

Dear Stephen Trevor Willi A., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent room, with bits needing updates

Customer review rating 4.0/5

Kiat T. Solo - 13/12/2018 Confirmed reviews ALL

Excellent staff at front desk, rooms were almost the same as other Swissotels, some features in the room requires an update but I understand that renovation is currently planned for the building

Dear Eng Kiat T., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

no guest service at all - old hotel

Customer review rating 1.0/5

Nicolas C. Business - 08/12/2018 Confirmed reviews ALL

very bad experience. i am supposed to be a gold member but was treated like low valued basic tourist. I had to request a room upgrade (??!) and told them that it was part of the gold member benefits - front office staff was surprised by my request...i had to insist "loudly" to get an upgrade - although the hotel was basically empty. i hate to beg that and i feel very unwelcome. An top the room was very old and not maintained at old. First and last swissotel experience

Dear Mr Nicolas C., We would like to thank you for choosing Swissotel Beijing as your accommodation choice for your recent visit to Beijing and for taking the time to share your comments with us. We are extremely sorry and deeply concerned to read about your check-in experience, please accept our apologies. Our standard in term of welcoming our le Club Accorhotels members wasn’t definitly appropriate. Kindly rest assured that additional training will be given. Your comments has been taken very seriously and we assures you that this matter will help the team in his future approach to the clientele. This does not in any way reflect the usual service level of our property. Conscious that ours apologizes won’t erase the unsatisfying experience you have been through. We all hope you will give us the opportunity of welcoming you. We thank you for your continued support. Yours faithfully. Swissotel Beijing Hong Kong Macau center

Good location but desperately in need of a refurb

Customer review rating 4.0/5

Mark Business - 05/12/2018 Confirmed reviews ALL

Hotel location is good for my needs and the executive lounge staff are excellent at making me feel welcome

Dear Mark L., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Big and beautiful Hotel

Customer review rating 5.0/5

Thomas Business - 05/12/2018 Confirmed reviews ALL

The staff was very good, the destination was also good.

Dear Olah T., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location and helpful staff

Customer review rating 4.0/5

Sarah Business - 04/12/2018 Confirmed reviews ALL

Was general satisfied with the stay. Breakfast was good, location is excellent and the staff were always helpful.

Dear Sarah Margaret W., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Old hotel, in desperate need of an Update.

Customer review rating 2.5/5

Soren G. Business - 01/12/2018 Confirmed reviews ALL

Friendly staff and service was as to be expected but rooms and interior in general is below average compared to other hotels in Beijing that are similar in price.

Customer review rating 3.0/5

Julie Families - 24/11/2018 Confirmed reviews ALL

Service was great. Hotel was old

Dear Whye Yian T., Thank you for taking the time to tell us about your experience at the Swissôtel Beijing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Run down, not the standard of a Swiss hotel

Customer review rating 2.0/5

Stephan D. Business - 24/11/2018 Confirmed reviews ALL

Location excellent. facilities are old. Apparently there are bed bugs in the room! I have bites everywhere and this is the only hotel I have been staying that week!

Dear Stephan D., Thank you for taking the time to tell us about your experience at the Swissôtel Beijing. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Friendly and warm

Customer review rating 4.5/5

Isabelle C. Business - 23/11/2018 Confirmed reviews ALL

I received a warm and friendly services from a young man on both morning at the lounge.

Dear Isabelle C., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 3.5/5

Wayne P. Couples - 20/11/2018 Confirmed reviews ALL

Nice full featured hotel, with great subway access.

Dear Wayne Peter P., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful experience in Swissotel Beijing

Customer review rating 5.0/5

Alex Business - 12/11/2018 Confirmed reviews ALL

Wonderful experience in Swissotel Beijnig during my stay. Helpful lobby staff, clean bathroom, enthusiastic lounge staff. Nearly no shortcomings.

Dear Min L., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 3.5/5

Anonymous Business - 07/11/2018 Confirmed reviews ALL

It is my 2nd time at this hotel and the hotel has aged quite a bit over the last 2 years. The front desk lady was welcoming.

Dear Chiow Peng Monica Y., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant experience but really aged amenities

Customer review rating 4.0/5

Anonymous Business - 06/11/2018 Confirmed reviews ALL

Really like the executive lounge floor which allows me to keep my son accompanied by hotel staff while i’m Away for meetings.

Dear Suet Yan L., We very much appreciate your comments regarding your stay at the Swissôtel Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The worst hotel which I ever stayed within the Accor Hotel Group ...!

Customer review rating 0.5/5

Anthony C. Business - 03/11/2018 Confirmed reviews ALL

The receptionists, the coffee shop chefs treated hotel guests like "dirt" ...

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