Mercure Beijing Downtown

TripAdvisor rating 4.0/5 452 reviews
Mercure Beijing Downtown
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+ 21 Services
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Room 1

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Hotel extras

  • Low Density Garden Hotel

  • Free WIFI throughout the hotel

  • Free indoor swimming pool and fitness center

  • Easy access to Metro Line 1, Line 7, Line 10, Line 14

  • 8-minutes walk to Hopson One Shopping Mall

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • BEIJING CAPITALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Beijing Downtown

No.16 Jia, Xi Da Wang Road
Chao Yang District
100124
beijing
china

Tel: +861087956688

Fax: (+86)10/67739717

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY TRAMS :   By bus 985,988,1 JIU LONG SHAN STATION

  • DA WANG LU STATION :   Line 1 Da Wang Lu Station

  • JIU LONG SHAN STATION :   Line 14 Jiu Long Shan Station

  • JIULONGSHAN STATION :   Line 7 Jiu Long Shan Station

  • SHUANG JING STATION :   Line 10 Shuang Jing Station

  • By plane

    BEIJING CAPITAL At 25km / 15.54 miles - Shuttle paying

  • By train

    BEIJING RAILWAY STATION At 5.5km / 3.42 miles

GPS :39.899909, 116.479454

Our accommodations

Mercure Beijing Downtown provides guests 371 elegant and spacious rooms with garden-view, from Superior Rooms to Duplex Suites. All the rooms are equipped with free Internet access, multi-lingual satellite TV and a full range of room amenities.

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior King Beds

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 kingsize bed

  • Max. number of persons: 6
  • Area: From 150
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Suite with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 75
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite Duplex with 1 King Size Bed Junior

  • Max. number of persons: 3
  • Area: From 89
  • Views: City side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Duplex Suite with 1 King Size Bed

  • Max. number of persons: 5
  • Area: From 105
  • Views: City side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA VIE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

This contemporary style restaurant with an open kitchen offers you a wide selection of classic Western and Asian cuisine. The outdoor bamboo garden also provides you a quiet and exclusive space to enjoy your food and drink.

Lunch

14:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

In this cozy bar in the lobby, we prepare for you a variety of delightful drinks and an assortment of delicious snacks. La Fontaine Bar is the place where you can relax and enjoy good drinks or a wonderful afternoon tea. Location: 1F at Main Building

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 600

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 420 people

Find out more

Our guest reviews for
Mercure Beijing Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,266 reviews

tripadvisor

TripAdvisor Rating 4.0/5

452 reviews

good

TripAdvisor rating 4.0/5

ingride337 Business - 29/10/2019 TripAdvisor review

Nice hotel, great room, good bed, good service, good location but wifi doesn't work even after informing several times of stay. It would be nice if they consider remarks of guests. Happy hour is an advantage.

Stay for business trip

Customer review rating 4.4/5

Bo Business - 22/10/2019 Confirmed reviews ALL

Even for just one night, it meets my expectations for Mercure brand.

Dear Bo L., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

Service below 3 star hotel

Customer review rating 4.4/5

Lilia D. Couples - 19/09/2019 Confirmed reviews ALL

The staff was generally not polite, not helpful and not apologetic. The following are just examples of out bad experience: -We have asked the concierge to order a taxi to Novotel Beijing Xin Qiao. we even provided the name in Chinese as we have stayed there before. However, the taxi driver was probably given different address as he was driving in wrong direction. We had to pull out and provide the correct address. It cost us three times more and took almost an hour to get to our destination. - I asked the concierge where I can buy silk products and I was sent to the nearest big shopping mall. However, the staff at the information desk there explained that they don't have shop for silk. We lost 2 hours of our time going to the mall for no reason. -Two out of three times I had to communicate with the reception, they were extremely rude. -I had to ask for the drink voucher as they forgot to give it to me -The drink voucher was only for tea or soft drink and this is the first time I receive such a limited choice -At the bar I was given only one soft drink for the voucher, where usually they should be two drinks -In the restaurant at breakfast and dinner no one will take away the used plates. At the end of our dining the table was full of empty plates. Some of the above problems could be result of the very limited English of the staff at the reception and the concierge desk. This level of English is not acceptable for such a big and famous chain of hotels as Mercure. If you have problems finding English speaking staff, I would suggest to provide English courses or employ a person with very good English to translate. I would also like to mention the cleaning service in the room was really good and our room was provided with everything.

Dear Lilia kOSTADINOVA D.-Vassileva, Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

Satisfied experience in Mercure Beijing Downtown.

Customer review rating 4.4/5

Anonymous Business - 23/08/2019 Confirmed reviews ALL

Always good experience at Mercure during business trip in Beijing.

Dear Jie L., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

nice and clean

Customer review rating 4.4/5

Cybet G. Families - 24/07/2019 Confirmed reviews ALL

it was a good experience, it was nice and clean. but the rooms are too small

Dear G. C., Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

Great

Customer review rating 4.4/5

Minghua J. Friends - 21/06/2019 Confirmed reviews ALL

Absolutely good

尊敬的 Ming Hua J.: 感谢惠赐有关下榻 Mercure Beijing Downtown 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Sally Yang 杨雪 Front Office Manager 前厅部经理 Mercure Beijing Downtown 北京华腾美居酒店

Terrible old hotel

Customer review rating 4.4/5

Ch… Business - 01/06/2019 Confirmed reviews ALL

The water from th shower would not drain and the bathroom stunk of musty dirty water

Dear Christopher Hermann S., Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sally Yang 杨雪 Front Office Manager 前厅部经理 Mercure Beijing Downtown 北京华腾美居酒店

Very disappointing and not a value for money stay

Customer review rating 4.4/5

Cindy N. Business - 29/05/2019 Confirmed reviews ALL

Hygiene issue: Lots of hair on the bathroom floor. Wear and tear is serious. Lighting in the room isn’t enough. Internet connection is slow. Not enough wall sockets for charging computer and mobile phones at the same time near the writing desk.

Dear li xin W., Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

总体满意,但是……

Customer review rating 4.4/5

D. Y. Business - 23/05/2019 Confirmed reviews ALL

The 1302 room door often doesn't work, can't be easy to close

尊敬的 Yu guang D.: 感谢惠赐有关下榻 Mercure Beijing Downtown 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Sally Yang 杨雪 Front Office Manager 前厅部经理 Mercure Beijing Downtown 北京华腾美居酒店

Efficient and neat

Customer review rating 4.4/5

L. Business - 15/05/2019 Confirmed reviews ALL

Quick checking in&out experience Intimate room services Breakfast is below expectation

Dear Jincheng L., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown
Customer review rating 4.4/5

Anonymous Families - 12/05/2019 Confirmed reviews ALL

No comment

Dear Franck M., Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

Poor hotel with lazy staff

TripAdvisor rating 4.0/5

Explore62601142101 Family - 05/05/2019 TripAdvisor review

Carpets on the corridors have never been clean. Whole staff don't speak english at all, they are very lazy and unhelpful . There was a buffet at breakfast but if food it ended, they did not add. Terrible experience I'll never go back there

Fambam Beijing

Customer review rating 4.4/5

Kitty Families - 17/04/2019 Confirmed reviews ALL

Check in &checkout was a breeze bed was super comfy brekky was superb..hopson one is close by & lots of restos accessible by foot.

Dear Katherine L., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

Inconsistency in Accor welcome drink and complementary happy hour but good room facilities

Customer review rating 4.4/5

Chris T. Friends - 12/04/2019 Confirmed reviews ALL

The duplex room we stayed in was generally good. The breakfast spread was good. Only bug bear I have was that being an Accor member, the welcome drink card given didn't entitle us to any alcoholic beverage. This caught me by surprise as normally with all the other Accor hotels I've stayed in (including other Mercure hotels), the welcome drink would include at least a beer or a glass of red/white wine. This wasn't the case in Mercure Beijing. Funny thing was that the card given did state any drink at the bar. Unfortunately, the staff said cannot and due to the language barrier, I did not pursue the matter. The other thing mentioned in my booking with the duplex unit was the complementary happy hour at the bar but that turned out to be another disappointment as the staff said no such thing. What exactly is this complementary happy hour supposed to be then? It was stated as part of the privilege wing benefit but it didn't feel that there was any differentiating privilege. There is clearly a lack of consistency in Mercure Beijing.

Dear T. C., Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sally Yang Front Office Manager Mercure Beijing Downtown

Wonderful experience!

Customer review rating 4.4/5

Chongde Z. Couples - 05/04/2019 Confirmed reviews ALL

I got room upgraded and also was offered beverages and loundry coupons. I booked online and got a good deal. Overall, I got my money worth and would like to come back.

Dear Chong De Z., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Sally Yang 杨雪 Front Office Manager 前厅部经理 Mercure Beijing Downtown 北京华腾美居酒店

Disappointing

Customer review rating 4.4/5

A. Business - 24/03/2019 Confirmed reviews ALL

No greetings or smiling from front desk staff and doormen. Room was incredibly dusty.

Dear Mahamane Laouali A., Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irean Wu Assistant Front Office Manager Mercure Beijing Downtown

Okay...

Customer review rating 4.4/5

Annemarie Business - 22/03/2019 Confirmed reviews ALL

I always found black hair in my bathroom (I got blond hair), in the end we had to pay the hotel twice eventhough we prepaid everything. Nobody spoke english and the employees were not very willing to help out.

Dear Annemarie Margarete G., Thank you for taking the time to tell us about your experience at the Mercure Beijing Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Irean Wu Assistant Front Office Manager Mercure Beijing Downtown

Nice and clean Hotel

Customer review rating 4.4/5

Ac Friends - 20/03/2019 Confirmed reviews ALL

Good location close to a Metro station and a shopping center. Clean and helpful staff. The only issue is the lack of foreign speakers, only one staff member spoke ok English and she was not always there. The other issue was as Leclub gold member I think the welcome drinks were too simple (soft drink/water).

Dear Allan Adolfo C., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irean Wu Assistant Front Office Manager Mercure Beijing Downtown

Pleasant and relaxed stay at hotel.

Customer review rating 4.4/5

Vanja Friends - 18/03/2019 Confirmed reviews ALL

The staff of the hotel is more than polite and welcoming. The service at the brekfast and the room service are excellent. The front desk of the hotel is always ready to help and from that side I felt really secure. The only thing which is making the things really difficult is that most of the staff don’t speak English.

Dear Vanja D., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irean Wu 吴迪 Assistant Front Office Manager 前厅部副经理 Mercure Beijing Downtown 北京华腾美居酒店

Good

Customer review rating 4.4/5

Anonymous Business - 10/03/2019 Confirmed reviews ALL

Room is good , reception service is good, but the conceige dont have polite, never say hello to all the guests! Never help all the gusts open the door! Only stand at the door looks like a fake

Dear Yu Z., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irean Wu Assistant Front Office Manager Mercure Beijing Downtown
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