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Low Density Garden Hotel
Free WIFI throughout the hotel
Free indoor swimming pool and fitness center
Easy access to Metro Line 1, Line 7, Line 10, Line 14
8-minutes walk to Hopson One Shopping Mall
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
No.16 Jia, Xi Da Wang Road
Chao Yang District
Contact email :
Check-in from 14h00
Check out up to 12h00
Mercure Beijing Downtown provides guests 371 elegant and spacious rooms with garden-view, from Superior Rooms to Duplex Suites. All the rooms are equipped with free Internet access, multi-lingual satellite TV and a full range of room amenities.
Number of meeting rooms: 11
Maximum size: 600 m²
Maximum capacity: 600 people
Maximum banquet capacity: 420 people
100% genuine reviews from our guestsFind out more
Very poor service and maintenance
M Business - 14/08/2020 Confirmed reviews ALL
- upon check in, first they wanted to put me in a side building, and could not understand i want to stay in the main building to have access to e.g. restaurant and gym - i arrived at 20:30, restaurant was already closed (should close at midnight) - gym was closed (should close at 22:00) - same next day; in the afternoon no staff in the restaurant at al - airconditioning in the room was smelly, clearly not clean - pool was closed - general service level seems to be decreasing This was definitely my last stay in this hotel.
ingride337 Business - 29/10/2019 TripAdvisor review
Nice hotel, great room, good bed, good service, good location but wifi doesn't work even after informing several times of stay. It would be nice if they consider remarks of guests. Happy hour is an advantage.
Stay for business trip
Bo Business - 22/10/2019 Confirmed reviews ALL
Even for just one night, it meets my expectations for Mercure brand.
Service below 3 star hotel
Lilia D. Couples - 19/09/2019 Confirmed reviews ALL
The staff was generally not polite, not helpful and not apologetic. The following are just examples of out bad experience: -We have asked the concierge to order a taxi to Novotel Beijing Xin Qiao. we even provided the name in Chinese as we have stayed there before. However, the taxi driver was probably given different address as he was driving in wrong direction. We had to pull out and provide the correct address. It cost us three times more and took almost an hour to get to our destination. - I asked the concierge where I can buy silk products and I was sent to the nearest big shopping mall. However, the staff at the information desk there explained that they don't have shop for silk. We lost 2 hours of our time going to the mall for no reason. -Two out of three times I had to communicate with the reception, they were extremely rude. -I had to ask for the drink voucher as they forgot to give it to me -The drink voucher was only for tea or soft drink and this is the first time I receive such a limited choice -At the bar I was given only one soft drink for the voucher, where usually they should be two drinks -In the restaurant at breakfast and dinner no one will take away the used plates. At the end of our dining the table was full of empty plates. Some of the above problems could be result of the very limited English of the staff at the reception and the concierge desk. This level of English is not acceptable for such a big and famous chain of hotels as Mercure. If you have problems finding English speaking staff, I would suggest to provide English courses or employ a person with very good English to translate. I would also like to mention the cleaning service in the room was really good and our room was provided with everything.
Satisfied experience in Mercure Beijing Downtown.
Anonymous Business - 23/08/2019 Confirmed reviews ALL
Always good experience at Mercure during business trip in Beijing.
Our most recent 20 reviews
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