Mercure Beijing Downtown

Absolutely good

The water from th shower would not drain and the bathroom stunk of musty dirty water

Hygiene issue: Lots of hair on the bathroom floor. Wear and tear is serious. Lighting in the room isn’t enough. Internet connection is slow. Not enough wall sockets for charging computer and mobile phones at the same time near the writing desk.

The 1302 room door often doesn't work， can't be easy to close

Quick checking in&out experience Intimate room services Breakfast is below expectation

No comment

Carpets on the corridors have never been clean. Whole staff don't speak english at all, they are very lazy and unhelpful . There was a buffet at breakfast but if food it ended, they did not add. Terrible experience I'll never go back there

Check in &checkout was a breeze bed was super comfy brekky was superb..hopson one is close by & lots of restos accessible by foot.

The duplex room we stayed in was generally good. The breakfast spread was good. Only bug bear I have was that being an Accor member, the welcome drink card given didn't entitle us to any alcoholic beverage. This caught me by surprise as normally with all the other Accor hotels I've stayed in (including other Mercure hotels), the welcome drink would include at least a beer or a glass of red/white wine. This wasn't the case in Mercure Beijing. Funny thing was that the card given did state any drink at the bar. Unfortunately, the staff said cannot and due to the language barrier, I did not pursue the matter. The other thing mentioned in my booking with the duplex unit was the complementary happy hour at the bar but that turned out to be another disappointment as the staff said no such thing. What exactly is this complementary happy hour supposed to be then? It was stated as part of the privilege wing benefit but it didn't feel that there was any differentiating privilege. There is clearly a lack of consistency in Mercure Beijing.

I got room upgraded and also was offered beverages and loundry coupons. I booked online and got a good deal. Overall, I got my money worth and would like to come back.

No greetings or smiling from front desk staff and doormen. Room was incredibly dusty.

I always found black hair in my bathroom (I got blond hair), in the end we had to pay the hotel twice eventhough we prepaid everything. Nobody spoke english and the employees were not very willing to help out.

Good location close to a Metro station and a shopping center. Clean and helpful staff. The only issue is the lack of foreign speakers, only one staff member spoke ok English and she was not always there. The other issue was as Leclub gold member I think the welcome drinks were too simple (soft drink/water).

The staff of the hotel is more than polite and welcoming. The service at the brekfast and the room service are excellent. The front desk of the hotel is always ready to help and from that side I felt really secure. The only thing which is making the things really difficult is that most of the staff don’t speak English.

Room is good , reception service is good, but the conceige dont have polite, never say hello to all the guests! Never help all the gusts open the door! Only stand at the door looks like a fake