Dear Esteemed Guest Thank you for your kind words regarding the food and your luxurious experience at our hotel. We strive to provide exceptional service and are delighted to know that you enjoyed your stay with us. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Dear Guest, Khamma Ghani Greetings from Raffles Jaipur! Thank you for taking the time to share such a thoughtful and detailed review of your experience with us. We truly value the appreciation as well as the candid observations you have shared. We are delighted that you enjoyed the design and comfort of your room, the private pool, our central courtyard and the overall architecture of the hotel. Your observation that Raffles Jaipur has a more intimate and boutique character is one that resonates strongly with how we see the soul of this property. Raffles Jaipur is conceived as a Queen’s Palace, and that distinction is important to us. While a traditional palace may express luxury through grandeur, scale and magnificence, a Queen’s Palace celebrates a more subtle, intimate and personal form of luxury. It is less about making a grand statement and more about discovering beauty in the details, creating moments of privacy, and allowing the experience to unfold rather than announce itself. In many ways, we believe the Queen does not need to enter a room to command attention; her presence is felt through the details. This is the philosophy we aspire to bring to Raffles Jaipur. Your observation about the arrival experience is therefore particularly valuable. We understand that the entrance may not immediately create the traditional sense of grandeur associated with a large luxury hotel. However, the intimacy of the arrival, the courtyard, the architecture, the art and the quieter moments throughout the Palace are deliberately part of the experience we are creating. That said, we recognise that even subtle luxury must still feel unmistakably luxurious, and your feedback will help us continue to refine that journey. We are sincerely sorry that the warmth and personal connection you expected from Raffles were not consistently evident during your stay. For us, luxury is not defined only by architecture, rooms or facilities. It is ultimately defined by how a guest feels — recognised, welcomed, cared for and genuinely special. We are grateful that Saril and Rumi were able to create moments of warmth and connection for you. I will personally share your appreciation with them. Their approach is very much aligned with the spirit of the experience we want every guest to feel. We also acknowledge your feedback regarding breakfast. While we are pleased that you found the variety and taste satisfactory, delays and missed orders are certainly not acceptable at a Raffles property. We have shared your comments with our Food & Beverage leadership team and will continue to focus on attentiveness, anticipation and consistency of service. Your observation regarding the children’s play area is also well noted. While Raffles Jaipur does not have a separate dedicated kids’ play area within the Palace, our guests do have access to the children’s facilities at Fairmont Jaipur. We understand that this may not have been evident during your stay, and we will look at how we communicate this offering more proactively to families, so that the experience and facilities available to our younger guests are better understood. Most importantly, we appreciate your honesty in rating your experience 7.5/10. Rather than looking at this simply as a score, we see it as an opportunity. You have recognised the beauty, comfort and character of Raffles Jaipur, while clearly telling us where the experience did not yet reach the level you expected. We hope you will return and allow us the opportunity to show you the Raffles Jaipur we aspire to be not simply a grand five-star hotel, but a Queen’s Palace where luxury is intimate, service is heartfelt, and the most memorable moments are often the most understated. We look forward to welcoming you back and making your next experience worthy of the Raffles name. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for taking the time to share your feedback regarding your recent stay at Raffles Jaipur. We are pleased to hear that you appreciated the lavish facilities in your room. However, we regret to learn that the service did not meet your expectations. It is concerning to hear about the delays in service at our main restaurant and the fulfillment of your requests. We strive to provide attentive and prompt service, and your comments will be taken into consideration for staff training and improvement. Your feedback regarding the delay in taking your order, the response time to in-room requests, and the lack of engagement from your Butler has been taken very seriously. These are important touchpoints of the Raffles experience, and we will be reviewing them with the respective teams to ensure greater consistency and responsiveness. We also appreciate your insights regarding the food offerings and high-tea experience. Our culinary team continuously aims to provide a diverse menu that caters to all tastes, and your feedback will be shared with them for further enhancement. We value your input as it helps us improve our guest experience. We hope you will consider visiting us again in the future, allowing us the opportunity to provide you with a more satisfactory experience. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words regarding our hospitality and food. We are delighted to hear that you felt treated like royalty during your stay. Your appreciation inspires our team to continue delivering exceptional service. We look forward to welcoming you back soon. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words regarding your recent visit to Raffles Jaipur. We are delighted to hear that you enjoyed our service and culinary offerings, particularly the pasta and pani puri. It is wonderful to know that our concierge and butler team, especially Minesh, were able to assist you in planning your itinerary effectively. Your feedback inspires us to maintain our high standards and continue providing memorable experiences for our guests. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for taking the time to share your wonderful experience at Raffles Jaipur. We are delighted to hear that your birthday celebration was memorable and that our team's hospitality left a positive impression on you and your family. It is gratifying to know that the warmth and personal touches provided by our staff enhanced your stay. We strive to create a welcoming environment for all our guests, and it is heartening to receive such feedback regarding our efforts. Your kind words about both myself and Arushi serve as a great motivation for the entire team. We are thrilled that you appreciated our property and service, and we look forward to welcoming you back for more memorable stays in the future. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your generous feedback. We are delighted to learn that you and your family enjoyed a comfortable stay with us. Our team strives to provide exceptional service, especially for families traveling with young children. We look forward to welcoming you back soon. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Khamma Ghani Greetings from Raffles Jaipur! Thank you for sharing your thoughtful feedback. I am delighted to know that you enjoyed your stay, our food, amenities and the overall ambience of Raffles Jaipur. I sincerely apologise for the series of small inconsistencies you experienced. I completely agree that while each may seem minor on its own, together they can take away from an otherwise memorable stay. More importantly, I am disappointed to learn that your Butler WhatsApp messages were not responded to promptly. This is certainly not the level of responsiveness or ownership we expect from our Butler service, and I have taken this up with the team. Thank you for bringing this to my attention. Your feedback is a valuable reminder that true luxury lies in getting the smallest details right, consistently. And yes, I would be delighted to help you recreate our signature Raffles scent at home. I have asked the team to share the details with you. We truly hope to welcome you back and give you the seamless and bespoke Raffles experience you deserve. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your positive feedback regarding the ambience and our staff. We are delighted to know that you enjoyed your experience at Raffles Jaipur. Your kind words inspire us to continue providing exceptional service. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Khamma Ghani Greetings from Raffles Jaipur! Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not feel as phenomenal as you had hoped, particularly while travelling with your two young girls. We completely understand that when travelling as a family, having engaging activities and experiences for children is an important part of the overall stay. We appreciate you highlighting this for us. Raffles Jaipur and Fairmont Jaipur are designed to work in sync, and as part of this relationship, our guests have the flexibility to enjoy cross-usage of selected facilities and experiences across both properties. This is intended to provide our guests, especially families, with a wider choice of activities and facilities during their stay. However, we appreciate that having to approach the Front Desk to arrange access may not have felt as seamless as it should have. At Raffles Jaipur, our Queen Palace philosophy is centred around creating distinctive, elegant and meaningful experiences inspired by the Palace and its heritage. We are continuing to build on this philosophy by introducing more curated experiences for our younger guests, allowing them to explore, discover and enjoy the Palace in their own way. We sincerely appreciate your feedback and hope to have the opportunity to welcome you and your family again, when we can make the experience more engaging, seamless and memorable for everyone. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for sharing your delightful experience at Raffles Jaipur. We are thrilled to hear that you found our property beautiful and that your room met your expectations for elegance and cleanliness. It is always gratifying to know that our guests appreciate the exceptional service provided by our staff, especially by Harshit, who truly embodies our commitment to personal service. Your recognition of his efforts, as well as those of the gentleman who served during your tea experience, will surely be acknowledged and celebrated. We appreciate your feedback regarding breakfast service. We strive to ensure a seamless dining experience and will certainly take your observations into account for future improvements. It is our goal to provide a memorable stay for each of our guests, and your input is invaluable in helping us achieve that. Thank you once again for your kind words. We look forward to welcoming you back to the Queen's Palace. Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Khamma Ghani Greetings from Raffles Jaipur! Thank you very much for taking the time to share such thoughtful and detailed feedback following your stay with us. It is truly heartening to know that, overall, your experience was memorable and that our team was able to make your time with us special. I am especially pleased to hear your kind words for Harshita, Saril and Prince. I will personally share your appreciation with them and the wider team. Recognition such as yours means a great deal to our Heartists and is a wonderful encouragement. At the same time, thank you for highlighting the areas where we fell short. With the expectations that come with our Michelin Two-Key distinction, we fully appreciate that even seemingly small details matter. Your comments regarding the pool opening and deck safety have been taken up with the concerned team to ensure the area is properly attended to and safe for our guests from the start of operations. I am also disappointed to learn that the concern regarding the leaking bathtub was not followed through after you brought it to our attention. This is certainly not the level of responsiveness we expect from our Housekeeping team, and we will reinforce the importance of proper communication and ownership until an issue is fully resolved. We have also noted your feedback regarding the Kathak performance. Our cultural experiences should reflect the elegance and authenticity of Raffles Jaipur, and we will review the performance standards with the team to ensure greater preparation and energy going forward. Your comments on the reservation experience are equally important. A delayed or fragmented response, particularly when it results in a missed opportunity, is understandably frustrating. We will review the communication and follow-up process with our Reservations team to ensure we are more responsive, consistent and proactive. Thank you once again for balancing your constructive feedback with such generous appreciation of our team. It is reassuring to know that the positive aspects of your stay outweighed the shortcomings, while your observations give us clear opportunities to improve. We hope to have the pleasure of welcoming you back to Raffles Jaipur. On your next visit, we would be delighted to ensure an even more seamless experience and one that truly reflects the standards you rightly expect from a Michelin Two-Key property. Thank you once again for your thoughtful insights, and we look forward to welcoming you back for an even better experience. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words regarding your recent stay at Raffles Jaipur. We are delighted to hear that you found our property well maintained and our staff attentive to detail. It is wonderful to know that both the check-in and check-out processes met your expectations, and that our butlers made a positive impression during your visit. Your feedback encourages us to continue delivering exceptional service. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words. We are thrilled to hear that you had an amazing trip and appreciate your recognition of Arushi's efforts. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable experience. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our service and food. Your appreciation motivates our team to continue delivering exceptional experiences. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words regarding our staff, room design, and food offerings. I appreciate your feedback on room maintenance and service times, and I assure you that we are constantly working to enhance our guest experience. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words regarding your recent stay at Raffles Jaipur. We are delighted to hear that you enjoyed our hospitality and found your experience comfortable. We look forward to welcoming you back for another memorable visit. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our check-in process efficient and our staff courteous. Your positive feedback motivates our team to continue delivering exceptional service. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…

Dear Esteemed Guest Thank you for your kind and detailed feedback regarding your recent stay at Raffles Jaipur. We are delighted to hear that you appreciated the boutique nature of our hotel, as well as the thoughtful design that reflects the grandeur of a queen's palace. It is wonderful to know that you found your room, particularly Room 312, to be spacious and beautifully appointed, enhancing your overall experience. Your compliments about our shower facilities and the fragrant amenities are also greatly appreciated. We are pleased that our team members, including Gurjeet, Anuj, Khannu, and Allen, contributed positively to your stay. Their dedication to providing exceptional hospitality is a hallmark of our service culture. I will ensure that your compliments reach them, as well as our chef, Mohammed Farhat Qureshi, for the culinary delights you enjoyed. We take note of your feedback regarding the Italian cuisine and will review it accordingly. Thank you once again for your generous words. We look forward to welcoming you back in the future. See you soon at the Queen's Palace Best regards Neha Sharma Yadav Hotel Manager Raffles Jaipur, India ne…