Raffles Jaipur 5.5 stars

Customer review rating (ALL Rating) 4.2/5 150 reviews

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Khasara No, 2060 2061 2267, Kukas Amer, 302028 JAIPUR, India

Description

Hotel extras

  • A reimagined palace, masterfully crafted

  • Your tranquil retreat as you journey around India's Golden Triangle of Delhi, Jaipur and Agra

  • The multitude of intimate vantage points with majestic Aravalli Hills on the horizon.

  • Theatrical dining in exquisite settings , with two restaurants and three bars

  • Tailored Butler service to elevate your stay

Our accommodation(s)

Hotel location

Raffles Jaipur

Khasara No, 2060 2061 2267, Kukas Amer
302028 JAIPUR
India

GPS:27.029797, 75.889207

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  150 reviews

Customer review rating 0.5/5

Toomas T. Couples - Confirmed reviews ALL

Worst experience of our lives – completely misleading Raffles Jaipur was hands down one of the worst hotel experiences we have ever had. The pictures look stunning, but reality is a completely different story. The building looks like it’s made of gypsum and cheap materials, pretending to be an old castle while clearly being a newly built structure done as cheaply as possible. It feels fake and disappointing from the moment you see it in real life. The food was an absolute disaster. At the Mediterranean restaurant, the chef was local and clearly had no understanding of Italian or Mediterranean cuisine at all. We ordered pizza, thinking it’s the safest option — but somehow even that went terribly wrong. The pizza was completely burned, with a black base that was impossible to eat. It honestly felt dangerous rather than just bad cooking. The feta salad was another joke — maybe one teaspoon of feta in total. The calamari fritti tasted only of oil, with no flavor whatsoever. Overall, the food was uneatable and extremely disappointing for a hotel that claims to be luxury. The rooms were equally bad. While they look grand in photos, in reality they are small, poorly designed, and had a bad smell. The mattress was very uncomfortable, and the pillows were terrible — thankfully we had brought our own pillows. Otherwise, sleeping would have been impossible. To make things worse, the staff were not well trained, didn’t speak proper English, and didn’t meet the standards expected at this price point. The service felt unprofessional and careless. This hotel is massively overpriced for what it offers. We would absolutely not recommend anyone to waste their money here. Save yourself the disappointment — this place does not live up to its reputation or its price at all. After staying in this Raffles at Jaipur, we no longer choose the Raffles brand. It seems nowadays you can’t trust the brand.

Dear Mr. T., Thank you for taking the time to share your experience at Raffles Jaipur. I sincerely regret to learn that your stay did not meet your expectations and that several aspects of your visit fell short of our usual standards. We appreciate your feedback regarding the architecture and design of our property, as well as your comments about the dining experience at our Mediterranean restaurant. Your insights about the food quality and staff training have been duly noted, as we always strive to provide exceptional service and culinary offerings to our guests. I understand how disappointing it can be when expectations are not met, especially in terms of comfort and quality. Additionally, I am sorry to hear about the issues you encountered with your accommodations. We aim to ensure that each guest enjoys a comfortable and pleasant stay. Your observations will be reviewed carefully as we continuously seek to improve our services and facilities. Thank you once again for your valuable feedback. We hope to have the opportunity to restore your faith in our brand in the future. Kind Regards, Rajat Sethi CKUSTER GENERAL MANAGER Raffles & Fairmont Jaipur

Customer review rating 2.5/5

Crang S. Families - Confirmed reviews ALL

Lots of confusion all around. Wrong rooms, breakfast was supposed to be open at 7a but no one was there. Room left unlocked and open after service. It wasn’t a seamless stay.

Dear Mr. S., Thank you for taking the time to share your feedback following your family stay with us. While we are pleased to know that you found our team friendly and appreciated aspects such as cleanliness and accommodation, we sincerely regret that your overall experience did not meet expectations. We truly apologize for the confusion encountered during your stay, particularly regarding the room allocation, the breakfast opening delay, and the housekeeping oversight of leaving your room unsecured. Please be assured that these points are taken very seriously, as they fall short of the seamless and attentive service we strive to deliver. At Raffles Jaipur, we aim to ensure that every guest leaves with a memorable and effortless experience, and it is clear that we missed this mark during your visit. Your comments have been shared with the relevant teams, and corrective measures are being reinforced—especially regarding service coordination and adherence to communicated timings. We appreciate your constructive feedback, as it helps us improve, and we hope you will consider giving us another opportunity in the future to provide the level of service that truly reflects the Raffles name. Kind Regards, Rajat Sethi CLUSTER GENERAL MANAGER Raffles & Fairmont Jaipur

Customer review rating 5.0/5

Lee K. Couples - Confirmed reviews ALL

Exceptional experience, from the architecture, design and location through to the staff and teams which made our stay incredible. Not to mention the culinary team, Chef Singh and his team provided a wonderful culinary journey through his roots and showed us the best of Indian cooking. The spa also was wonderful.

Dear Mr. K., Thank you sincerely for sharing such a wonderful and heartfelt review of your recent stay at Raffles Jaipur. Reading your comments has been a true pleasure for our entire team, and we are deeply grateful for the time you took to describe your experience in such thoughtful detail. We are delighted to know that every aspect of your stay — from the architecture, design, and location of the property to the warmth and dedication of our teams — contributed to what you described as an exceptional experience. Your kind words affirm our commitment to creating a destination where every detail is carefully considered and every moment feels meaningful. It brings us immense pride to see Chef Singh and his culinary team so beautifully recognized. Sharing authentic Indian cuisine and personal culinary stories is at the heart of what they do, and your appreciation of this journey through his roots means a great deal to them. Your compliments regarding the Indian restaurant, dinner experiences, and lunch service have been shared with the entire culinary brigade with great enthusiasm. We are equally pleased that you enjoyed the spa, pool, fitness center, entertainment offerings, and the many personalized services throughout the hotel. A special thank you for acknowledging Harsh, your butler, and our Guest Experience colleague — your recognition of their genuine care, warmth, and attention to detail perfectly reflects the spirit we strive to embody every day. Your words about the team’s smiles and dedication truly motivate us. Your appreciation of our sustainability initiatives, particularly our efforts to reduce single-use plastics, is also very meaningful to us, as responsible luxury is an important pillar of the Raffles philosophy. We must say, your comment that the only downside was having to leave made us smile — it is the highest compliment we could receive. Thank you as well for recommending Raffles to others and for choosing to share your experience with fellow travelers on Google. We sincerely hope to welcome you back again in the future, whether for another romantic escape or simply to continue the unforgettable journey you began with us. Until then, please accept our warmest regards and gratitude. Kind Regards, Rajat Sethi CLUSTER GENERAL MANAGER Raffles & Fairmont Jaipur

Customer review rating 4.0/5

Andrew E. D. Couples - Confirmed reviews ALL

We enjoyed the musical welcome and engaging staff. Our stay was overshadowed by a strong smell of smoke each night in our room. In addition, when we arrived the A/C was not working properly. The smell issue was raised on 3 different occasions but was never fully addressed. Also, the breakfast service on days 1 and 2 was lacking. My first meal was delivered cold.

Dear Mr. D., Thank you for taking the time to share your detailed feedback following your recent stay at Raffles Jaipur. We sincerely appreciate your candid comments, as they allow us to better understand our guests’ experiences and identify areas where we must improve. We are pleased to learn that you enjoyed the musical welcome upon arrival and found our team to be warm and engaging. Creating memorable first impressions and genuine connections with our guests is a priority for us, and your kind words in this regard are truly appreciated. That said, we are genuinely concerned to learn that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for the discomfort caused by the persistent odor in your room and the malfunctioning air-conditioning system. We take matters related to air quality and in-room comfort extremely seriously, and your feedback has been shared with our engineering and housekeeping teams for immediate review and corrective action. We also regret that the breakfast experience fell short of the standards you should rightfully expect at a Raffles property. Your observations have been communicated to our culinary and service leadership teams to ensure improvements are made and consistency is reinforced. Thank you once again for bringing these matters to our attention. Your feedback is invaluable in helping us elevate our service and offerings. We hope to have the opportunity to welcome you back in the future and restore your confidence in our commitment to delivering an exceptional and seamless guest experience. Kind Regards, Rajat Sethi CLUSTER GENERAL MANAGER Raffles & Fairmont Jaipur

Customer review rating 5.0/5

Amarachuku E. Solo - Confirmed reviews ALL

I travel at least 250 days a year, including significant international travel and this was hands-down the absolute best hotel experience I've had in my entire life. The beauty and elegance of the hotel was only surpassed by the thoughtfulness and diligence of the hotel staff. These are people who understand the needs of a traveler but also understand the ways of the human spirit and what is needed for rest and restoration of the mind, body, and spirit. Never have I encountered an entire staff team that understood this so well. Every attention to detail was exquisite, and everything - from the food, to interactions, was done with the utmost care and kindness. The gym staff, rooftop staff, housekeeping, those who answered the phone for service calls, driver, Butlers, chefs, everyone was phenomenal. Requests were responded to promptly, the food was of the highest quality and prepared with consideration, the various modes of communication were very effective. I felt welcomed and embraced the entire stay, while also having the space for needed solitude. Each day I was left almost overwhelmed with gratitude at the thoughtfulness of the staff. And being able to meander around the hotel to witness the exquisite beauty of the various rooms (e.g. the Writers Bar, the reception area, the rooftop, etc) was one of the best parts of each day. The gentle flute in the main hall and outside were the perfect acoustical accompaniment to create a sense of calm and peace as one moves about the hotel. Navigating around the city was energizing and the perfect counterbalance to the tranquility of the hotel. It was great getting out and about in the hustle and bustle of the city and then being able to come back to a tranquil retreat each evening. This is an amazing staff team - well-learned and masters in their work. An overall awesome hotel experience.

Dear Mr. E., Thank you for taking the time to share your experience at Raffles Jaipur. We are truly delighted to hear that your stay was nothing short of phenomenal. Your appreciation for our staff's diligence and thoughtfulness resonates with our commitment to providing unparalleled service. It is gratifying to know that every aspect of your visit, from the quality of our cuisine to the serene ambiance of our spaces, contributed to your overall satisfaction. We are particularly pleased that our team was able to create a welcoming atmosphere that allowed you to feel both embraced and at peace. Your recognition of the various departments, including our gym staff and butlers, reflects the collective effort we put forth to ensure a memorable experience for all our guests. Thank you once again for your kind words. We look forward to the opportunity to welcome you back for another exceptional stay in the future. Kind Regards, Rajat Sethi CLUSTER GENERAL MANAGER Raffles & Fairmont Jaipur

Other web-users rate our hotel

  • 43 reviews 7.5/10 Location
  • 120 reviews 8.4/10 Room
  • 279 reviews 7.7/10 Service
  • 109 reviews 8.8/10 Amenities
  • 98 reviews 9.7/10 Vibe
  • 50 reviews 8.3/10 Cleanliness
  • 26 reviews 9.6/10 Wellness Area
  • 19 reviews 7.9/10 Breakfast

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