ibis Jaipur City Centre 3 stars

Customer review rating (ALL Rating) 3.8/5 995 reviews

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ibis Jaipur City Centre - Image 1
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Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road, 302006 JAIPUR, India

Description

Hotel extras

  • Located in City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Rooftop pool

  • Spa facility

Our accommodation(s)

Hotel location

ibis Jaipur City Centre

Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road
302006 JAIPUR
India

GPS:26.90788, 75.77991

Telephone
Fax +91 141 475 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  995 reviews

Customer review rating 0.5/5

Vikas M. Solo - Confirmed reviews ALL

The room TV was not working, and I raised a complaint with the reception. However, the issue was not attended to even after more than two hours. The TV in the gym was also not working. I again raised a complaint, but it was not resolved during my entire stay. The hotel staff did not seem concerned about addressing these issues. Overall, the service was disappointing, and I would not recommend this hotel based on my experience.

Khamma Ghani Thank you for sharing your experience regarding your stay at ibis Jaipur City Centre. We sincerely apologize for the inconvenience caused due to the non-functional TV in your room and in the gym area. It is especially concerning to learn that despite raising complaints, the issues were not resolved during your stay. This is not the level of responsiveness and service we strive to provide. Your feedback regarding the lack of follow-up and concern from the team has been taken very seriously and shared with the concerned departments for immediate corrective action. Guest concerns should always be attended to promptly, and we regret that we fell short in your case. We truly value your feedback and apologize for the disappointment caused. We hope to have the opportunity to restore your confidence in us in the future. Warm regards, Ibis Jaipur City Centre

Customer review rating 1.0/5

Sarab S. Families - Confirmed reviews ALL

They gave us twin beds as a newly married couple. Beds very moving whole night. Very congested rooms, dirty bathrooms. Short staffed, delay services.

Khamma Ghani Thank you for sharing your feedback regarding your stay at ibis Jaipur City Centre. We sincerely regret that your experience, especially as a newly married couple, did not meet your expectations. Being allocated twin beds instead of a preferred bed type must have been disappointing, and we apologize for the inconvenience caused. Bed preference requests should always be handled with greater care and attention. We are equally concerned to hear about the moving beds, congested room feel, bathroom cleanliness, hallway carpet condition, and delays in service. These are not the standards we aim to maintain, and your feedback has been shared with the Housekeeping and Operations teams for immediate review and corrective action. Please accept our sincere apologies for the overall dissatisfaction caused. We truly value your feedback and hope to have the opportunity to provide you with a far better experience in the future. Warm regards, Ibis Jaipur City Centre

Customer review rating 3.5/5

Ravi Y. Business - Confirmed reviews ALL

The stay was kind of satisfying, could has been better if cleanliness was improved particularly bedsheets should be changed.

Khamma Ghani Thank you for sharing your feedback regarding your stay at ibis Jaipur City Centre. We’re pleased to know that your stay was overall satisfying. However, we sincerely regret that the cleanliness, particularly the condition of the bedsheets, did not meet your expectations. This is certainly not the standard we aim to maintain. Your comments have been shared with our housekeeping team for immediate review and stricter supervision to ensure such lapses do not occur in the future. We truly appreciate your feedback and hope to welcome you again for a much-improved experience. Warm regards, Ibis Jaipur City Centre

Customer review rating 3.5/5

Saurav A. Business - Confirmed reviews ALL

Overall good experience

Khamma Ghani Thank you for sharing your feedback about your stay at ibis Jaipur City Centre. We’re glad to know that you had an overall good experience with us. At the same time, we appreciate your comment regarding the limited menu. Your feedback has been shared with our culinary team as we continuously work on enhancing variety and guest satisfaction. We truly value your suggestion and look forward to welcoming you again for an even better experience. Warm regards, Ibis Jaipur City Centre

Customer review rating 0.5/5

Mahesh M. Business - Confirmed reviews ALL

Checked in at 19:00 hrs, Allotted room was not prepared for new check in. Alternate room allotted. Next day left hotel at 10:00 AM with clear instructions to prepare the room. When reached back to hotel at 17:30, room was still not prepared. Shower area was found chocked while taking shower. What more you can expect in two night's stay.

Khamma Ghani Thank you for sharing your detailed feedback regarding your stay at ibis Jaipur City Centre. We sincerely apologize for the inconvenience you experienced during your two-night stay. Arriving at 19:00 hrs and being allotted a room that was not prepared for check-in is certainly unacceptable and not reflective of our standard operating procedures. While we appreciate your understanding in accepting an alternate room, this situation should not have occurred in the first place. We are equally concerned to learn that despite clearly informing the team to service the room when you left at 10:00 AM, it was still not prepared upon your return at 17:30 hrs. This indicates a lapse in internal coordination and housekeeping follow-up, for which we take full responsibility. Additionally, the issue of the shower area being choked during use is a serious maintenance concern. Such matters should be proactively checked to ensure guest comfort, and we regret the inconvenience and discomfort caused. Please be assured that your feedback has been shared with the Housekeeping and Engineering teams for immediate corrective action and stricter supervision to prevent recurrence. We truly value your comments as they help us identify operational gaps and improve our service standards. We sincerely apologize for the disappointing experience and hope to have the opportunity to restore your faith in us during a future visit. Warm regards, Ibis Jaipur City Centre

Other web-users rate our hotel

  • 613 reviews 9.2/10 Location
  • 1,832 reviews 6/10 Room
  • 2,655 reviews 8.7/10 Service
  • 52 reviews 8.8/10 WiFi
  • 939 reviews 6.8/10 Cleanliness
  • 781 reviews 2.5/10 Comfort
  • 508 reviews 7.5/10 Breakfast

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