ibis Jaipur City Centre 3 stars

Customer review rating (ALL Rating) 3.9/5 962 reviews

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ibis Jaipur City Centre - Image 1
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Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road, 302006 JAIPUR, India

Description

Hotel extras

  • Located in City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Rooftop pool

  • Spa facility

Our accommodation(s)

Hotel location

ibis Jaipur City Centre

Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road
302006 JAIPUR
India

GPS:26.90788, 75.77991

Telephone
Fax +91 141 475 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  962 reviews

TripAdvisor Rating  4.4/5  1,875 reviews

Great service

TripAdvisor rating 5.0/5

Pramod Y TripAdvisor review

Stay at ibis was superb. There staff was good and friendly or helping nataur. Room were clean and good condition bedsheet also clean and change washroom clean and maintain hygiene also. Kidzone area and all the area cleaning was superb.

Customer review rating 2.0/5

Ajay S. Families - Confirmed reviews ALL

The Rooms Were not clean The Sofa had Stains. Bathroom Fixtures Were Loose Bathroom door as jamed. Food Was way to expensive in comparision to the quantity.

Khamma Ghani Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the cleanliness of the room, the sofa stains, the loose bathroom fixtures, and the jammed door have been shared with our housekeeping and maintenance teams for immediate attention. We also appreciate your feedback regarding our food pricing, and we will review this to ensure better value for our guests. We hope to have the opportunity to welcome you back and provide a much-improved experience. Warm regards, Pritam Choudhary General Manager

Customer review rating 5.0/5

Rishabh P. Solo - Confirmed reviews ALL

Awesome experience

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pritam Choudhary General Manager

Customer review rating 0.5/5

Sachin M. Families - Confirmed reviews ALL

This stay was extremely disappointing and reflects very poor service standards even for a 3 star property. Despite paying for a double room, we were assigned a twin room with beds pushed together, which was uncomfortable and unacceptable. Rooms and particularly washrooms are tiny. A baby cot requested at arrival was delivered only after 10 hours and arrived without a mattress—only a folded duvet. The service manager confirmed that the hotel does not even have proper baby cot mattresses, which is shocking. The room itself showed serious neglect: drinking water bottles were visibly dirty near the caps, the bed duvet cover was torn and clearly overlooked by housekeeping, the hand moisturiser dispenser did not work, the safe did not work, the urinal flush was broken, and more than half of the shower head holes were blocked. Even the toilet paper provided was of extremely poor quality. Housekeeping was painfully slow and inefficient. Every request, no matter how basic, required multiple follow-ups and took over an hour to be fulfilled. While IBIS is not a luxury hotel, basic cleanliness, functionality, and responsiveness are non-negotiable. The standards here fall far below what any guest should accept. Only thing nice about the hotel is its restaurant staff.

Khamma Ghani Thank you for taking the time to share such detailed feedback. I sincerely apologize for the extremely disappointing experience you encountered during your stay. Please accept our apologies for the discomfort, inconvenience, and frustration caused — this is certainly not the level of service or standards we aim to deliver, even for a 3-star ibis property. We regret the room allocation issue where a twin room was provided instead of a confirmed double room, as well as the discomfort caused by the compact room and washroom size. The delay and condition of the baby cot provided is particularly concerning, and I fully understand how unacceptable this must have been for you as a family. This has been escalated to the concerned teams for immediate corrective action, including reviewing the availability and condition of baby cot mattresses. Your observations regarding cleanliness, room upkeep, and non-functional amenities — including the drinking water bottles, torn duvet cover, malfunctioning dispensers, safe, sanitary fittings, and shower head — are deeply concerning. These lapses indicate clear gaps in housekeeping checks and maintenance, and we regret that they were overlooked during your stay. We are equally sorry for the slow response and inefficiency in housekeeping service. Multiple follow-ups for basic requests is not acceptable, and your feedback has been shared with our Housekeeping and Operations leadership to reinforce accountability and service timelines. While we are grateful for your kind words about our restaurant staff, we recognize that this does not offset the shortcomings you experienced overall. Your feedback has been taken very seriously and is being reviewed at the senior management level to ensure immediate and sustained improvements. Once again, I sincerely regret that your experience did not reflect the standards associated with the ibis and Accor brands. Thank you for bringing these issues to our attention — your feedback is invaluable in helping us improve. Warm regards, Pritam Choudhary General Manager

Nice and clean hotel

TripAdvisor rating 5.0/5

Vacation59001739771 TripAdvisor review

Rooms are very well cleaned and it's been maintain during my all stay, food is very delicious and presented in very hygienic atmosphere, must recommend to stay

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Other web-users rate our hotel

  • 626 reviews 9.2/10 Location
  • 1,853 reviews 5.9/10 Room
  • 2,673 reviews 8.6/10 Service
  • 53 reviews 9/10 WiFi
  • 938 reviews 6.8/10 Cleanliness
  • 796 reviews 2.3/10 Comfort
  • 530 reviews 7.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.