Khamma Ghani, Greetings from Ibis Jaipur City Centre! Please allow me to express my sincerest apologies for the shortfalls that you have encountered and for not being able to provide you the experience as per your expectations. In order to serve you better next time. We would love to see you returning to the hotel and give us an opportunity to make necessary amends. Kind Regards, Pankaj Jha General Manager

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for sharing your feedback with us. We are pleased to know that you had a comfortable stay at ibis Jaipur. At the same time, we appreciate your comments regarding the bed size. We understand that bed dimensions play an important role in ensuring a relaxing and restful experience. Our room layouts and bed configurations are part of the hotel’s existing design; however, your feedback has been duly noted and shared with the concerned team for consideration. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for taking the time to share your feedback with us. We are delighted to know that you appreciated our convenient location, clean and comfortable rooms, and the courteous and helpful service provided by our team. It is wonderful to hear that our colleagues were able to assist you throughout your stay. We also acknowledge your feedback regarding the washroom size. We understand that the compact design may feel restrictive for some guests, and we regret any discomfort this caused during your stay. While the room and washroom dimensions are part of the hotel’s existing design, your feedback is valuable and has been noted. We truly appreciate your kind words as well as your constructive feedback, and we hope to have the pleasure of welcoming you back to ibis Jaipur for another pleasant stay. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for sharing such detailed and wonderful feedback about your stay with us. We are delighted to know that you enjoyed the cleanliness and hygiene of our rooms, our breakfast, swimming pool, and the courteous and helpful service provided by our team. We are especially happy that our central location added convenience to your visit and that you had an overall enjoyable experience. We also appreciate your honest observation regarding the compact room layout and queen-size bed. We understand that this may feel restrictive for families travelling with a young child. Our rooms follow the ibis concept of compact and functional design, and we appreciate you sharing your perspective so that future guests can make an informed choice. Thank you once again for recommending us so highly. Your kind words are a great encouragement to our team, and we look forward to welcoming you and your family back to ibis Jaipur. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for taking the time to provide such detailed feedback. We sincerely regret that your experience across both rooms and throughout your three-day stay was so disappointing. We are particularly concerned by the issues you encountered with the room condition, including stained fabrics, rusted bathroom fittings, and non-functional charging points. These are matters that should have been identified through our routine room inspections and maintenance processes, and we apologize for the inconvenience caused. We are equally concerned about your feedback regarding the conduct and responsiveness of our team. Courteous, attentive, and professional service is fundamental to the guest experience, and we regret that you felt this was lacking across Reception, Restaurant, and other operational areas. Your comments regarding your Platinum membership recognition and the interactions you experienced during breakfast have also been noted with seriousness. We are especially sorry that the breakfast experience became so frustrating that you chose to skip it on your final morning. While breakfast may involve certain self-service elements, this should never mean that guests are left without appropriate assistance, basic table requirements, or courteous interaction. The manner in which your feedback was addressed by our team was clearly not appropriate, and we regret that this further added to your disappointment. Your observations have been shared with the concerned department heads for a detailed review of room maintenance, service standards, team training, and guest engagement. We also acknowledge that requesting reviews from guests must never take precedence over delivering attentive service during their actual experience. We understand that your stay did not reflect the standards you expected from an Accor and ibis property, and we sincerely apologize for the frustration caused. While we respect your decision regarding a future visit, we hope the corrective actions arising from feedback such as yours will help us deliver a substantially better experience to our guests. Warm regards, Pankaj Jha General Manager

Khamma Ghani We sincerely apologize for the extremely disappointing catering experience you encountered. We fully understand your frustration, particularly after being advised that your request would take only 10 minutes and subsequently having to wait for more than an hour and a half. We are equally concerned to learn that you had to follow up multiple times and still felt that your requests were not being given the appropriate attention. This is not the level of responsiveness, communication, or respect for our guests’ time that we expect from our team. Your feedback regarding the communication and service handling has been taken seriously and will be reviewed with the concerned team to understand what went wrong and to ensure appropriate corrective measures are implemented. We also regret that the commitments communicated to you were not met, which understandably further added to your frustration. Please accept our sincere apologies for the inconvenience and disappointment caused. We value your feedback and hope we can have an opportunity to restore your confidence in our service. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for sharing your detailed feedback about your stay with us. We are pleased to know that you had an overall good experience and appreciated the quick response from our team, the cleanliness of the rooms, the comfortable room size, and the availability of internally connecting rooms for families. It is encouraging to know that these aspects contributed positively to your stay. At the same time, we sincerely regret the maintenance and service-related shortcomings you experienced. We have noted your concern regarding the table lamp, as well as the condition of the bathroom amenity bottles. These are important details, and we will reinforce our room inspection and maintenance checks to ensure such issues are identified and addressed proactively. We are equally sorry about the delay in restaurant service, particularly the extended waiting time for tea and the inconvenience caused by having to look for plates and spoons in the dining area. This is certainly not the level of service we aim to provide, and your feedback will be shared with the concerned team for immediate improvement in service response and restaurant upkeep. Thank you once again for highlighting these areas. Feedback such as yours helps us identify opportunities to improve, and we hope to have the opportunity to provide you with a smoother and more consistent experience on your next visit. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for taking the time to share such detailed feedback. We sincerely apologize that your breakfast experience and room condition did not meet the standards you expected from us. We are particularly concerned to learn about the cleanliness of the breakfast area and the condition of the coffee machine and bread toaster. These are important hygiene and safety aspects, and the equipment should be maintained and cleaned regularly. Your observation regarding the toaster and the difficulty in retrieving the bread has also been shared with our Food & Beverage and Engineering teams for immediate inspection. We are equally sorry about your experience at the live dosa counter. The preparation should have been handled with greater attention to your preference, and the counter should have been maintained in a clean and orderly manner. Your feedback regarding the breakfast area being understaffed has also been shared with the F&B management team for review of staffing and service levels during breakfast hours. Regarding the room, we sincerely regret the condition of the bedsheets and the presence of marks or stains. Crisp, clean and well-presented linen is a basic expectation, and we have shared this concern with our Housekeeping team for immediate review of linen quality and room inspection procedures. We appreciate you highlighting these specific issues, as they help us identify areas requiring immediate attention. Please be assured that your feedback has been shared with the concerned department heads and management for corrective action. We sincerely regret the shortcomings you experienced and hope to have an opportunity to provide you with a much-improved experience in the future. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to know that you appreciated our location, room design, and the courteous and supportive service provided by our team. We will certainly share your kind words with the staff. At the same time, we sincerely regret the inconveniences you experienced. We acknowledge your feedback regarding the pool operating hours and understand your disappointment at being unable to use the facility. We will review how the operating timings and closure information are communicated to our guests. We also understand your concerns regarding the bathroom design and the availability of bathing facilities. Our rooms and bathrooms follow the functional design concept of the ibis brand, although we appreciate that certain aspects of the design may not be comfortable or convenient for every guest. The smoke smell reported in a non-smoking room and washroom is particularly concerning. This has been shared with our Housekeeping and concerned teams for inspection and necessary corrective action. We also regret that the breakfast experience did not meet your expectations, particularly regarding the South Indian selections and the delay in serving tea. We understand how frustrating it can be to wait for a simple request when you are short on time. Your feedback has been shared with our Food & Beverage team for review of the breakfast offering, service response time, and guest communication during peak hours. Thank you once again for highlighting these areas. Your feedback is valuable in helping us identify opportunities to improve the guest experience, and we hope to have the opportunity to welcome you again for a more seamless stay. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused during your stay. We regret to learn that the cleanliness of the corridors did not meet the expected standards and that the bathroom design and overall space did not provide the comfort you were looking for. Our rooms and bathrooms follow the functional design concept of the ibis brand; however, we understand that the size and layout may not suit every guest. We also sincerely apologize for the excessive delay in room service. Your feedback regarding the service response time has been shared with the concerned Food & Beverage team for review and necessary corrective action. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a more comfortable experience in the future. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered during your stay at ibis Jaipur City Centre. We regret that delays in service affected your overall experience and that the quality of food did not meet the standards you expected from us. We are particularly concerned by your comments regarding the attitude and cooperation of our team. Courteous, attentive, and helpful service is a fundamental part of our hospitality, and we regret that this was not reflected in your interactions with our staff. Your feedback has been shared with the respective department and management team for detailed review and necessary corrective action, particularly regarding service response times, food quality, and staff conduct. We truly regret falling short of your expectations and hope we may have an opportunity in the future to provide you with the level of service and hospitality that you expected from ibis. Warm regards, Pankaj Jha General Manager

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pankaj Jha General Manager

Khamma Ghani, Greetings from Ibis Jaipur City Centre! Please allow me to express my sincerest apologies for the shortfalls that you have encountered and for not being able to provide you the experience as per your expectations. In order to serve you better next time. We would love to see you returning to the hotel and give us an opportunity to make necessary amends. Kind Regards, Pankaj Jha General Manager

Khamma Ghani Thank you for sharing your feedback. We sincerely apologize for the shortcomings you experienced during your stay. We regret that your advance communication regarding the early check-in and room decoration was not properly acknowledged or coordinated by our team. We understand how disappointing it must have been to make arrangements in advance and then find that the information had not been communicated internally. We also sincerely apologize for the non-functional bathroom door latch and the missing amenities, particularly as the amenities were still not replenished even several hours later. These are basic aspects of room readiness and service that should have been addressed promptly. Your feedback has been shared with our Front Office, Housekeeping, and Maintenance teams for a detailed review of communication, room preparation, and follow-up procedures. We truly regret the inconvenience caused and hope to have an opportunity to provide you with a much smoother and more attentive experience in the future. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for sharing your feedback. We sincerely regret the discomfort and inconvenience you experienced during your stay. We are concerned to learn that you sustained an injury around the pool area. We would, however, like to clarify that, as per our understanding, the incident occurred when you stepped on the drain cover, and it was not due to a broken pool-deck tile. Nevertheless, we take any guest safety concern very seriously. The concerned team has been advised to inspect the drain cover and the surrounding pool-deck area to ensure that everything is secure, properly maintained, and safe for guest use. We also acknowledge your feedback regarding the room size. Our rooms follow the compact design concept of the ibis brand, and we understand that the space may feel limited for some guests. We sincerely regret the inconvenience caused and appreciate you bringing the matter to our attention. Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for taking the time to share such detailed feedback. We sincerely apologize that your experience at ibis Jaipur City Centre did not live up to the expectations you had formed from your previous stays at ibis Kuala Lumpur and ibis Mumbai. We are particularly concerned by your comments regarding the feeling of being less attended to as a domestic guest. We want every guest, regardless of nationality or background, to feel equally welcomed, valued, and cared for. Your experience clearly did not reflect the level of warmth and hospitality we strive to provide. We also sincerely regret the lack of a proper welcome and the lapses you experienced during your departure and return to the hotel. Your luggage should have been securely attended to and kept appropriately in the designated luggage area rather than remaining unattended on a trolley near the entrance. We also apologize for the lack of basic guest attention in the lounge, including the absence of water service. We are equally sorry for the discomfort caused by inadequate cooling in the restaurant. We understand that this can significantly affect the dining experience, particularly when other guests were also experiencing the same concern. At the same time, we appreciate your positive comments about our food and the restaurant team and Manager. We will certainly share this recognition with them. Your feedback regarding guest treatment, luggage handling, service attentiveness, management presence, and restaurant comfort has been shared with the respective department heads for detailed review and corrective action. We regret that you were left feeling like an unimportant guest, as every guest deserves to feel valued and welcomed. We sincerely hope you will give us another opportunity to restore your confidence in ibis Jaipur City Centre and provide the warm, attentive hospitality you rightly expected. Warm regards, Pankaj Jha General Manager

Khamma Ghani! Thank you so much for your generous rating and for taking the time to share your experience at Ibis Jaipur City Centre. We’re truly delighted to know that you had a pleasant stay with us. it was our absolute pleasure to have hosted you. We hope to welcome you back for another memorable visit in the near future! Warm regards, Pankaj Jha General Manager

Khamma Ghani Thank you for your wonderful feedback. We are delighted to know that you had an excellent experience with our service and found the overall process smooth and seamless. It is especially pleasing to hear that our team was helpful and supportive throughout your stay and that you were completely satisfied with the service provided. Your appreciation is a great encouragement to our Heartists. We look forward to welcoming you back to ibis Jaipur for another wonderful experience. Warm regards, Pankaj Jha General Manager