ibis Jaipur City Centre 3 stars

Customer review rating (ALL Rating) 3.8/5 985 reviews

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ibis Jaipur City Centre - Image 1
ibis Jaipur City Centre - Image 2
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Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road, 302006 JAIPUR, India

Description

Hotel extras

  • Located in City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Rooftop pool

  • Spa facility

Our accommodation(s)

Hotel location

ibis Jaipur City Centre

Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road
302006 JAIPUR
India

GPS:26.90788, 75.77991

Telephone
Fax +91 141 475 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  985 reviews

TripAdvisor Rating  4.4/5  1,882 reviews

Customer review rating 0.5/5

Rajesh N. Business - Confirmed reviews ALL

The mattress was so uncomfortable it gave a back pain

Customer review rating 0.5/5

Chandrakanth K. Business - Confirmed reviews ALL

The rooms are not tidy and the service provided is poor

Khamma Ghani We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear that the rooms did not meet the expected cleanliness standards and that the service provided fell short of your expectations. Cleanliness and attentive service are top priorities for us, and your feedback has been shared with our housekeeping and operations teams for immediate corrective action. We truly appreciate your comments, as they help us improve, and we hope to have the opportunity to provide you with a significantly better experience in the future Warm regards, Ibis Jaipur City Centre

Customer review rating 1.0/5

Kaushal R. J. Business - Confirmed reviews ALL

Poor breakfast quality Too soft beds end up with back pain Poor ventilation in room and feels like in a jail.

Khamma Ghani Thank you for sharing your feedback with us. We sincerely regret to learn that your stay did not meet your expectations and apologize for the discomfort caused. We are sorry to hear that the breakfast quality did not meet your satisfaction. Your comments have been shared with our culinary team for review and improvement. We also regret that the bed comfort was not suitable for you. While our ibis Sweet Bed™ is designed for consistent comfort, we understand that mattress preferences vary, and we apologize that it resulted in discomfort for you. Additionally, we are concerned to know about the poor ventilation in the room and the discomfort it caused. This has been shared with our maintenance team for further inspection and corrective action. We truly appreciate your feedback, as it helps us identify areas for improvement. We regret the inconvenience caused and hope you will consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Pritam Choudhary General Manager

Customer review rating 5.0/5

Prateek G. Couples - Confirmed reviews ALL

I had a great stay at ibis Jaipur; the rooms are small but very cozy and well designed, perfect for a short city trip. The hotel also has a small play area and a compact gym, which is a nice bonus for both families and fitness-conscious guests. With my Accor Platinum status I received complimentary breakfast, which made the stay even better value. Overall, it is a good hotel and I would happily stay here again.

Khamma Ghani Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a great stay at ibis Jaipur and appreciated our cozy, well-designed rooms, along with the play area and compact gym. It’s great to hear that these facilities added value to your short city trip and catered well to both family and fitness needs. We are especially pleased that you enjoyed the complimentary breakfast extended as part of your Accor Platinum membership. Most importantly, we would like to sincerely thank you for your loyalty to Accor—your continued trust and association truly mean a lot to us. Your kind words motivate our team to consistently deliver warm and comfortable experiences. We look forward to welcoming you back again soon and ensuring another enjoyable stay with us. Warm regards, Pritam Choudhary General Manager

Customer review rating 0.5/5

Jees G. Couples - Confirmed reviews ALL

Everything very pricy, dirty and broken bathroom, employees with attittude..

Khamma Ghani Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and sincerely regret the inconvenience and disappointment you faced during your stay. Please accept our heartfelt apologies for not meeting your expectations. We are deeply concerned by your comments regarding pricing, housekeeping, and staff behavior. Cleanliness, comfort, and courteous service are fundamental to our hospitality, and it is unacceptable that you encountered issues such as an unclean bathroom, clogged shower drainage, and maintenance concerns. These matters have been escalated to our housekeeping and engineering teams for immediate review and corrective action. With regard to pricing, we would like to clarify that room rates and service charges are planned as per brand standards and follow a dynamic pricing model, which varies based on demand, availability, and market conditions. However, we understand your concern and regret that the overall experience did not justify the cost in your case. We are also very concerned to hear about your interaction with our team members, particularly at check-out. Any form of rude or unprofessional behavior is unacceptable and does not reflect our service values. This feedback has been taken very seriously and will be investigated thoroughly, with appropriate corrective action and retraining implemented. Once again, we sincerely apologize for the distress caused and thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we truly regret that your stay did not reflect the standards we strive to deliver. Warm regards, Pritam Choudhary General Manager

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Other web-users rate our hotel

  • 626 reviews 9.2/10 Location
  • 1,856 reviews 5.9/10 Room
  • 2,689 reviews 8.7/10 Service
  • 52 reviews 9/10 WiFi
  • 940 reviews 6.8/10 Cleanliness
  • 793 reviews 2.4/10 Comfort
  • 524 reviews 7.6/10 Breakfast

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