Dear Olivier S., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your elegant and thoughtful feedback with us. We are truly delighted to hear that you appreciated the balance of warmth and respectful attentiveness in our service. Providing sincere yet comfortable hospitality to each of our guests is one of the values we cherish most, and your kind words are therefore especially meaningful to us. We are also deeply grateful for your generous compliment regarding the hotel. Your feedback serves as a wonderful encouragement to our entire team, and we will continue striving to provide refined and memorable experiences for all our guests. Thank you once again for your valuable review. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery in the near future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Dear W. R. H., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your kind feedback with us. We are truly pleased to hear that you enjoyed the peaceful atmosphere and the service provided during your stay. Creating a relaxing and comfortable environment along with warm hospitality is always our goal, so your thoughtful comments mean a great deal to us. Thank you once again for your valuable review. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery for another pleasant and restful stay in the future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Dear Maeva A., Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your kind feedback with us. We are truly delighted to hear that you had a very pleasant stay with us and that you are considering returning to our hotel in the future. It is always our greatest reward to know that our guests were able to enjoy a comfortable and memorable experience during their time with us. At Hotel Naru Seoul – MGallery, we are committed to providing thoughtful service, refined comfort, and meaningful experiences for every guest. Your kind words are sincerely appreciated and serve as a great encouragement to our entire team. Thank you once again for your valuable review. We sincerely look forward to welcoming you back in the near future for another enjoyable and memorable stay with us. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Joudia N., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your detailed feedback with us. We are delighted to know that you enjoyed our convenient location near Mapo Station, as well as the comfort of your room and the overall quality of our service. Your kind words about our team’s attentiveness and hospitality are truly appreciated and will be shared with great pride. At the same time, we sincerely appreciate your comments regarding the breakfast experience. We understand the importance of offering a more diverse selection, particularly for guests with specific dietary preferences such as halal options, as well as providing greater variety for longer stays. Your feedback has been carefully noted and will be shared with our culinary team for further consideration and improvement. We also value your feedback regarding the absence of a happy hour benefit for our valued members. We continuously review our offerings to enhance the overall guest experience, and your comments will certainly be taken into account. Thank you once again for your thoughtful feedback. We are pleased to hear that you would consider returning, and we look forward to welcoming you back for an even more satisfying stay in the future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Dear Mr. S., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of all our team members, I would like to take a moment to thank you for choosing Hotel Naru Seoul – MGallery. It was our privilege to have had the opportunity to serve you during your recent stay. We continuously strive to deliver the highest quality of service and remain committed to providing exceptional experiences for all our guests. Hotel Naru Seoul – MGallery aims to be the preferred choice for both business and leisure travelers in Seoul by offering outstanding service and exceeding our guests’ expectations. We sincerely appreciate your valuable feedback, and should your travels bring you back to Seoul, we would be delighted to welcome you again in the near future. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Mr. B., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I would like to sincerely thank you for choosing Hotel Naru Seoul – MGallery for your recent stay. It was truly our pleasure and privilege to have you with us. We constantly strive to provide exceptional service and memorable experiences for all our guests, and we are delighted to learn that you enjoyed your time with us. Your kind feedback will certainly serve as great encouragement to our team. Hotel Naru Seoul – MGallery aspires to be the preferred destination for both business and leisure travelers in Seoul by consistently exceeding expectations and delivering heartfelt hospitality. We genuinely appreciate your valuable comments, and we hope to have the pleasure of welcoming you back on your next visit to Seoul. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Mr.Daniel T. D. O., Thank you for sharing your wonderful feedback and for choosing to stay with us at Hotel Naru Seoul – MGallery. We are thrilled to hear that you enjoyed our prime location and the exceptional service provided by our team. It is truly rewarding to know that our staff made your experience memorable with their professionalism and friendliness. Your kind words reflect the values we strive to uphold, and we are grateful for your recognition. We look forward to the opportunity to welcome you back to our hotel in the future, and we will continue to provide excellent service to ensure your next stay is just as enjoyable. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Mr. M., Warm greetings from Hotel Naru Seoul – MGallery. On behalf of the entire team, I would like to express our sincere gratitude for choosing Hotel Naru Seoul – MGallery for your recent stay. It was truly our privilege to have had the opportunity to serve you. We're grateful that your stay left you with positive memories, but we sincerely apologize for any disappointment you experienced. Firstly, we are truly sorry for the disappointment caused by the view from the Namsan Suite. We understand how important a beautiful view is to our guests, and we strive to ensure the highest quality experience in all aspects of our service. We regret that we did not meet your expectations in this regard, and please rest assured that we will take greater care in the future to accommodate guest preferences when assigning rooms, ensuring a more satisfying experience for everyone. Additionally, we greatly appreciate your feedback regarding the portion size of the steak. Our restaurant team works diligently to offer high-quality meals and an exceptional dining experience. We sincerely apologize that the portion did not meet your expectations, and we will review this matter to ensure that all our guests are fully satisfied with their meals moving forward. Once again, we truly appreciate your valuable feedback. If your travels bring you back to Seoul, we would be honored to have the opportunity to welcome you again and provide you with a more enjoyable experience. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms.G., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We all strive to achieve the highest level of quality services and continually works towards providing exceptional experiences to all our guests, and we are extremely pleased to know that you had a wonderful stay with us in Seoul. Hotel Naru Seoul – MGallery will continually aim to be the preferred choice for both business and leisure travelers in Seoul by providing outstanding service and exceeding guests’ experiences. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Best regards,. Simon Kim / General Manager Hotel Naru Seoul - MGallery

Dear. Ms. L., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. We all strive to achieve the highest level of quality services and continually works towards providing exceptional experiences to all our guests, and we are extremely pleased to know that you had a wonderful stay with us in Seoul. Hotel Naru Seoul – MGallery will continually aim to be the preferred choice for both business and leisure travelers in Seoul by providing outstanding service and exceeding guests’ experiences. We appreciate for your valuable feedback again, and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Best regards,. Simon Kim / General Manager Hotel Naru Seoul - MGallery

Dear, Mr.R., Warm greetings from Hotel Naru Seoul – MGallery. First and foremost, please allow me to express my gratitude for choosing to stay with us. On behalf of our entire team, I would like to extend our sincerest thanks for making us a part of your journey in Korea. At Hotel Naru Seoul – MGallery, we take immense pride in delivering the highest standard of service and continually striving to create memorable experiences for each and every one of our guests. It brings us great joy to learn that you had a delightful stay and that we were able to contribute to the enjoyment of your travels. We also deeply appreciate your valuable feedback regarding our recycling efforts. Please rest assured that we will be collaborating closely with the relevant departments to explore more effective and sustainable practices. Your input is not only insightful but also crucial in helping us evolve and provide an even more refined experience for our future guests. Your thoughtful words have served as a tremendous source of motivation and encouragement for our entire team. We are truly grateful for your kindness and support. If your future travels bring you back to Seoul, we would be honored to have the privilege of welcoming you again and making your next visit even more exceptional. Thank you once again for sharing your experience with us. Warm regards, Simon Kim General Manager Hotel Naru Seoul - MGallery