Mondrian Seoul Itaewon

Au check in nous avions demandé le prix pour un late check out et la réceptionniste nous avait annoncé 70 000 won. Pour être sûr d'avoir bien compris nous lui avions demandé de l'écrire sur un papier. Au check out quelle surprise de découvrir que le prix est en fait 100 000 won. En expliquant la situation le réceptionniste ne nous crois pas du tout et nous dit d'aller chercher le fameux papier (de manière condescendante) alors que nous venions de lui dire que nous avions un avion à prendre. Très mauvaise expérience de check in check out qui sont malheureusement les seules interactions que nous avons eu avec le staff. En ce qui concerne la chambre, sans parler de la taille, le pommeau de douche fuyait, la douche fuyait également, il y avait une flaque d'eau à l'extérieur après chaque douche. Il y avait des traces de moisissures dans les toilettes, des cheveux d'anciens clients. Le room service était décevant également, le repas est arrivé tiède presque froid. Le bibimbap était sans intérêt. Ce séjour n'était pas digne d'un 5 étoiles.

Wonderful hotel. Clean! Friendly and helpful staff! Nice gym and nice pool. Did I mention clean? And nice and peaceful area in Intaewon. Only one minus: the breakfast. Not a 5 star meal, They serve different kinds of breakfast platters - too little food and nothing special

Excellent accueil, personnel d’une efficacité et d’une gentillesse bien au delà des standards constatés dans la grande majorité des hôtels 5* dans lesquels je séjourne habituellement. Cadre et décorations somptueux. Chambre très confortable. Magnifique vue.

Mondrian was a great experience. The front reception were great and so friendly, as well as the rest of the staff and concierge. In particular, Sera at the front desk was especially helpful! She was great to meet when I checked in. The restaurants in the hotel are all great, and the gym is particularly nice. The elevators could be faster and the service at Privilege Bar was slower than expected, but still a great experience.

The hotel was good but its location was not. The hotel was not close to any subways or major sights, shopping, or restaurants. We had to take a taxi everywhere. At least the valets were able to request these for us easily if there wasn’t already one available outside. The hotel itself was nice and modern. Checkin/checkout were fast. The front desk staff were friendly and welcoming. They made calls to request restaurant reservations for us. The room was small but cute and modern. The beds were comfortable and the toiletries were higher end. We had a view of the N Seoul tower. We did not use their gym or pools but they looked nice. The virtual golf driving range was also impressive. I definitely used the Coffee Bean & Tea Leaf in the lobby. There were a few hotel restaurants in the building as well, but we opted to eat out. I have stayed at other Mondrian hotels before, but I would not return to this one purely because of its location.