Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our very convenient location, the spacious suite room, comfortable bedding, and the kind and helpful service provided by our team. Your positive comments are sincerely appreciated and will be shared with our Heartists as a meaningful source of encouragement. At the same time, we sincerely regret that some aspects of your stay did not fully meet your expectations. We understand that the bathroom felt too basic for your preference, and your feedback will be shared with our relevant departments for future review and improvement consideration. We also appreciate your valuable comments regarding breakfast. We regret that the selection felt limited and basic for this type of hotel, and your feedback, including your comment regarding the tea selection, will be shared with our Food & Beverage team as we continue reviewing ways to improve the breakfast experience. Regarding toothbrushes and toothpaste, please kindly understand that, in accordance with the Korean government's environmental regulations, the use of disposable amenities is restricted at hotels. However, we sincerely regret if the way this was communicated made you feel uncomfortable or burdened during your holiday. Your comment is very valuable, and we will review how to provide clearer and more considerate guidance to guests regarding our amenity policy. Thank you once again for choosing ibis Ambassador Seoul Myeongdong and for sharing both your compliments and valuable comments. We will continue striving to provide a more comfortable, thoughtful, and satisfying stay for all of our guests. We sincerely hope to have the opportunity to welcome you again and provide you with an improved experience. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your experience with us. We are pleased to know that you appreciated our convenient location, as well as the efficient service provided by our team. Your kind words are truly appreciated and will be shared with the team as great encouragement. At the same time, we have noted your comments regarding the room rate and the variety of our breakfast selection. Your feedback is valuable to us and will be taken into consideration as we continue to review and improve our overall guest experience. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We are delighted to know that your overall stay was satisfactory, and we sincerely hope to have the pleasure of welcoming you back again in the future. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our excellent location in the heart of Myeongdong, as well as the value for money and the comfort of your room. It is truly rewarding to know that you had such a positive experience and would recommend our hotel to other travelers. Your generous comments are greatly appreciated and serve as a wonderful encouragement to all of our Heartists. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We will continue striving to provide comfortable stays, warm hospitality, and memorable experiences for all of our guests. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your recent stay with us. We are delighted to know that you had an enjoyable stay and that you appreciated the cleanliness of our hotel, the convenience of our reservation process, and the dedication of our team in providing friendly and attentive service despite the language barrier. Your kind recognition of our Heartists is truly appreciated and will be shared with the entire team. We also appreciate your valuable suggestions regarding our breakfast selection. Your comments about offering hot chocolate, apple juice, chocolate spread, and additional pastries have been shared with our Food & Beverage team for future consideration as we continuously work to enhance our breakfast experience. Thank you as well for your comments regarding our security team. We are pleased to know that you found the service professional, and we will remind all of our team members of the importance of greeting every guest with a warm smile to create an even more welcoming atmosphere. We also appreciate your suggestions regarding a designated smoking area and the operating hours of our hotel bar. Your feedback has been shared with our management team and will be carefully reviewed as we continue evaluating ways to improve our guest experience. Regarding your comment about advance payment in Euros, we sincerely regret any inconvenience and additional bank charges you experienced. We understand your disappointment and appreciate you bringing this matter to our attention. Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We truly appreciate your constructive feedback, as it helps us continue improving our services. We sincerely look forward to welcoming you and your wife back for another enjoyable stay in the future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Valued Guest, Greeting from Ibis Ambassador Seoul Myeongdong. This is Jacob Song, Front Office Manager. Thank you so much for taking the time to share such a warm review with us. We are truly delighted to hear that you had a perfect stay and that our team’s professionalism contributed to a wonderful experience. Delivering attentive and professional service is always our top priority, so knowing that our efforts made your stay memorable means a lot to us. Your kind words will be shared with the entire team as a great motivation. We sincerely look forward to welcoming you back to Ibis Ambassador Seoul Myeongdong on your next visit to Seoul! Warm regards, Jacob Song Front Office Manager Ibis Ambassador Seoul Myeongdong

Dear Mr. Jean-Philippe S., Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for your kind feedback. We’re delighted to hear that you had an excellent three-day stay and enjoyed the comfort of our hotel as well as our convenient location in the heart of Myeongdong. We sincerely apologize for the inconvenience caused by the slow Wi-Fi connection during your stay. Please rest assured that our team is continuously working to improve the internet speed and overall connectivity for a better guest experience. Your comments are greatly appreciated, and we look forward to welcoming you back soon for another pleasant and comfortable stay. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Guest, Thank you so much for taking the time to share your wonderful feedback regarding your stay at ibis Ambassador Seoul Myeongdong. We are truly delighted to hear that you enjoyed our convenient location, the quietness of your room on a higher floor, and the overall comfort of your stay. We also appreciate your valuable comments regarding the bar’s opening hours and the bedding comfort. Feedback like yours is incredibly helpful, as it guides us in making meaningful improvements to enhance our guests’ experience. Please be assured that we will review these points carefully with the relevant teams. Your kind words will be shared with our entire team, and I am confident they will serve as great motivation for us to continue providing excellent service. Thank you once again for choosing our hotel, and we sincerely look forward to welcoming you back for another comfortable and memorable stay in Seoul. Sincerely, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Ms. Sabine P., Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for your kind words and perfect rating. We are delighted to hear that you had such a pleasant and enjoyable stay with us, and that our central location in the heart of Myeongdong contributed to your overall satisfaction. It’s wonderful to know that our hotel provided the convenience you were looking for—whether for shopping, dining, or accessing public transportation. Your compliments mean a great deal to our entire team, and we are especially grateful for your intention to return during your next visit to Seoul. We are committed to making every stay just as comfortable and memorable. We sincerely look forward to welcoming you again in the near future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Ms. Khady-Lika K., Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for staying with us and for taking the time to share your kind review. We are delighted to hear that you enjoyed our excellent location, satisfying breakfast, and the warm welcome provided by our team. Your encouraging words mean a great deal to us and serve as wonderful motivation for all our staff. We are committed to offering a comfortable and pleasant stay to every guest, and it is always rewarding to know when our efforts are appreciated. We sincerely look forward to welcoming you back on your next visit to Seoul. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Ms. Huynh T. N., Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you very much for staying with us and for sharing your honest feedback. We are glad to hear that you appreciated our convenient location in a lively area, as well as the soundproofing, spacious room, and cleanliness. However, we are truly sorry to learn that the Wi-Fi speed did not meet your expectations. Please rest assured that we take your comments seriously and have shared this with our technical team for immediate review and improvement. Providing a seamless and comfortable experience for all our guests is one of our top priorities. We hope to have the opportunity to welcome you back in the near future with an even better experience. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong.

Dear Ms. Monique P. G., Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for choosing us for your first stay in Seoul and for your kind rating. We’re delighted to hear that you appreciated our central location and the service provided by our front desk team. Your satisfaction is our priority, and we’re pleased that your experience was a positive one. We hope to welcome you again for another pleasant stay in the near future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Valued Guest, Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you for taking the time to share your feedback and for highlighting our convenient location near the night market and metro station. We sincerely apologize for not providing the level of benefits and recognition you expected as a Platinum member. Please kindly note that complimentary room upgrades are subject to availability at the time of check-in. We are also sorry for any inconvenience you may have experienced with our breakfast and Wi-Fi service. For your convenience, pocket Wi-Fi devices are available for loan at the Front Desk. Your comments are important to us, and we will work closely with our team to improve these areas for a better guest experience. We hope to have the opportunity to welcome you again and provide you with an enhanced stay that meets your expectations. Warm regards, Lucas Jung Assistant Front Office Manager ibis Ambassador Seoul Myeongdong

Dear Ms. Sylvie V., Warm greetings from ibis Ambassador Seoul Myeongdong. Thank you sincerely for your wonderful review and perfect score. We are absolutely delighted to hear that you had an excellent stay with us and appreciated so many aspects of your experience — from our prime location near the metro and airport bus stop, to the cleanliness, quiet comfort, and the friendliness and attentiveness of our staff. It is especially rewarding to know that you enjoyed our breakfast buffet and found it delicious and satisfying. Your kind words mean a great deal to our entire team, and they inspire us to continue providing welcoming and attentive service to all our guests. We’re honored to have been part of your extended stay in Seoul, and we truly hope to welcome you back again in the near future. Warm regards, Jacob Song Front Office Manager ibis Ambassador Seoul Myeongdong