Dear Mr. B., Thank you for choosing Fairmont Ambassador Seoul and for sharing your detailed feedback. We are delighted to learn that you had a pleasant stay and enjoyed our convenient location, directly connected to one of Seoul’s premier shopping destinations. It is also wonderful to know that you found your room spacious, quiet, comfortable, and impeccably maintained. We are particularly pleased that you appreciated the bathroom layout, including the separate shower and bathtub, as well as the overall functionality of the room. Your kind comments regarding our room service and restaurant offerings are equally appreciated and will be shared with the relevant teams. Thank you as well for your thoughtful suggestion regarding the room furnishings. Feedback such as yours is valuable as we continuously evaluate ways to enhance our guest experience and comfort. As a valued ALL Gold member, we sincerely appreciate your loyalty and support. It is rewarding to know that the quality of our facilities and services contributed positively to your stay. Thank you once again for your kind review. We look forward to welcoming you back to Fairmont Ambassador Seoul for another memorable experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. C., Thank you for choosing Fairmont Ambassador Seoul and for sharing your valuable feedback with us. We are pleased to hear that your overall stay was comfortable and enjoyable. At the same time, we sincerely apologize for any inconvenience caused regarding the restaurant closing time information. Although a Benefit Letter containing key hotel information was provided upon check-in as part of your group reservation, we regret that this detail may not have been clearly recognized during your stay. We fully understand your comment and will share it with the relevant teams to further enhance how important operational information is communicated, ensuring it is more clearly delivered and easily accessible for all guests. Thank you once again for your thoughtful feedback. We sincerely look forward to welcoming you back for an even more seamless and enjoyable experience in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. S., Thank you for choosing Fairmont Ambassador Seoul and for sharing such a meaningful and generous review with us. It was truly a pleasure to welcome a guest with a long-standing connection to the Accor family and hospitality industry. Your kind recognition of our team’s welcome, attentiveness, and responsiveness is especially meaningful to us. We are sincerely delighted to hear that you enjoyed both the service and the overall hotel experience. Your generous words regarding the quality of the product and the care provided by our team will certainly serve as wonderful encouragement to all of us. Thank you once again for your thoughtful feedback and support. We sincerely hope to have the pleasure of welcoming you back again in the near future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. G., Thank you for choosing Fairmont Ambassador Seoul and for sharing your high rating with us. We are delighted to know that you had a satisfying experience, and your feedback is a great encouragement to our team. We look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

안녕하십니까 우 원준 고객님, 페어몬트 앰배서더 서울을 이용해 주시고 소중한 후기를 남겨주셔서 진심으로 감사드립니다. 스펙트럼 조식이 맛있고 깔끔했다고 말씀해 주셔서 매우 기쁘게 생각합니다. 또한 급하게 투숙이 필요하신 상황에서 전화 문의 시 신속하게 안내를 받으셨고, 임직원 혜택을 통해 편리하게 이용하셨다니 더욱 보람을 느낍니다. 고객님의 따뜻한 말씀은 관련 부서와 함께 공유하여 앞으로도 더욱 세심하고 만족스러운 서비스를 제공할 수 있도록 노력하겠습니다. 다시 한 번 소중한 후기에 감사드리며, 가까운 시일 내에 페어몬트 앰배서더 서울에서 다시 뵐 수 있기를 고대하겠습니다. 감사합니다. Jenna Oh 배상 Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. K., Thank you very much for choosing Fairmont Ambassador Seoul and for sharing your valuable feedback. Your rating means a great deal to us, and your encouragement serves as a tremendous motivation for us to continue enhancing our service and guest experience. Once again, we sincerely appreciate your choice of Fairmont Ambassador Seoul, and we look forward to welcoming you back in the near future. Thank you. Warm Regards, John Park Director of Rooms Fairmont Ambassador Seoul

Dear Yves N. F. G., Thank you for your kind feedback. We’re delighted to hear you had a pleasant stay and found our location convenient with easy metro access and the two nearby shopping malls. If there’s anything we can prepare for your next visit, please let us know. We look forward to welcoming you back soon. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Bertrand P., Thank you for your feedback, and please accept our sincerest apologies for the inconvenience you have experienced. We regret that we were unable to assist with the use of your Diner & Spa Rewards voucher due to a technical issue within the Accor system. Upon reviewing your account, we can confirm that no points were deducted in error, and there were no unintended transactions related to the voucher. Additionally, we have verified that the final amount of KRW 540,000 was successfully charged to your AMEX card. If there is anything further or specific you would like us to investigate, please do not hesitate to let us know. We remain at your full disposal to assist in any way possible. We sincerely apologize once again for the inconvenience caused on this and your previous stay, due to the difficulties with the voucher redemption process. We truly appreciate your understanding and patience. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Antonio D., Thank you for sharing your feedback regarding your recent stay at Fairmont Ambassador Seoul. We are glad to hear you appreciated the staff’s friendliness, the food quality, and our facilities. However, we sincerely regret that certain aspects of your stay fell short of your expectations. Regarding the issue of menu availability on weekends, we understand your concern and will need to investigate further. If you could kindly provide more details about the restaurant you visited and the dishes that were unavailable, it will help us address the situation more effectively. Additionally, we apologize for the inconvenience caused by the lack of a quiet space for your business call during the night. This feedback is important, and we will review our procedures to ensure that similar situations are prevented in the future. Your insights are invaluable to us, and we will make every effort to improve our services. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Thank you again for your feedback. Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Marie D., Thank you so much for your kind words regarding your recent stay with us. We are delighted to hear that you found our establishment to be of the highest quality at all levels. It is especially rewarding to know that our team’s attentiveness contributed to your positive experience. We truly appreciate your feedback and are thrilled to have met your expectations. We strive to provide exceptional service, and your recognition of our efforts means a great deal to us. We look forward to welcoming you back in the future and ensuring your next stay is just as memorable. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mustapha Y., Thank you for sharing your feedback regarding your recent stay at Fairmont Ambassador Seoul. I sincerely apologize for any disappointment you experienced. I understand there was confusion regarding your membership status. Upon checking both our system and the ACDC, it appears that your membership tier was not clearly shown as Gold, which may have contributed to the misunderstanding about your benefits. I regret that this was not clearly communicated to you. We also appreciate your feedback regarding the welcome drink. Please be assured that we have duly noted your comments. Additionally, I would like to clarify that online check-in is not available at our property. We understand that this may be a convenient option for some guests, and we appreciate your understanding. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul