SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,103 reviews

SLS Dubai Hotel & Residences - Image 1
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SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,103 reviews

Customer review rating 1.5/5

Humaid A. Friends - Confirmed reviews ALL

My experience was unsatisfactory due to a long check-in delay of over an hour, not receiving the booked city view room, and the level of service was below expectations.

Customer review rating 5.0/5

Halima N. Solo - Confirmed reviews ALL

I’m yet to stay at an establishment and give only 10s. It was a tremendous stay highly recommend

Dear Halima, Thank you so much for your wonderful feedback! We're thrilled to hear you had such a tremendous stay with us and appreciate your high recommendation. It means a lot to our team to know we met your expectations! Warm regards, SLS Dubai Guest Experience Team

Customer review rating 2.5/5

Najd D. M. Business - Confirmed reviews ALL

24-Apr - Receptionist was excellent and welcoming however I was not offered a room upgrade (booked with Amex Platinum). I had dinner at Smoke and Mirrors. I split the bill between the credit I had for my hotel room and the rest on my card. Apparently the card was never charged and I received a call the next day by the receptionist requesting me to come down and pay my balance. This made me uncomfortable and embarrassed to feel that I left without paying and was being summoned to pay a bill. Usually such situation is addressed at checkout. 25-Apr. I had breakfast at Fi’lia. I ordered an americano coffee and was served a cappuccino. I ordered a yogurt parfait and was served just granola in bowl without any yogurt (?!). At the Privilege rooftop for lunch, I waited 20 min in the heat before having to flag down staff to place an order for something to drink. At dinner at Smoke and Mirrors, I waited 20 min to get served water. Since it was taking too long, I paid for water and left. That night, I get awoken up at midnight by a call from the hotel saying that my food delivery was waiting outside my hotel room door. I never ordered any food. Very strange. 26-Apr. I came the next day, again to Smoke and Mirrors to give it another chance. There was no receptionist and the manager sat me down but proceeded to ask for all of my information. When asked why I am being interrogated they said they needed to track me. I have never felt so uncomfortable before and decided to leave again. I have stayed at several hotels in Dubai. This hotel has a lot of potential, but I’m sorry to say, was my worst experience. Although negative, I hope you find this feedback important and helpful to improve.

Dear Najd, Thank you for taking the time to share your detailed feedback. While we are pleased to know that you found our reception team welcoming, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We sincerely regret the inconvenience and discomfort caused by the billing follow-up, service delays, incorrect orders, and communication issues you experienced during your visit. This is certainly not the level of experience we aim to deliver. Please be assured that your feedback has been shared with the relevant teams for careful review and improvement, as we continuously work to enhance both our service standards and guest experience. We truly appreciate your honest feedback and hope to have the opportunity to restore your confidence in a future stay. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 0.5/5

Al M. B. Solo - Confirmed reviews ALL

Ac wasn’t working even after the they send the technician

Dear Al M. B., I’m sorry to hear about the trouble you had with the air conditioning during your stay. We appreciate you bringing this to our attention, and we’ll certainly take your feedback into account as we work to improve our services. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 1.5/5

Simona H. Families - Confirmed reviews ALL

Extremely disappointed with the room service and their reaction regarding the fact that my son was with me in the gym. This was out 3rd time is SLS and definitely the last one

Dear Ms. H., It was a pleasure speaking with you today. Once again, thank you for taking the time to share your experience. I am truly sorry to read about your stay and the distress it caused you and your son. This is certainly not the level of service or care we aim to provide, and I completely understand how frustrating and upsetting this must have been, especially as a returning guest who has trusted us before. Please accept our sincere apologies for the delay in room service and for the condition of your order upon arrival. Waiting that long, only to receive a cold meal particularly with a hungry child is unacceptable, and we regret that we fell short in such a basic yet important aspect of your stay. We regret to know how the situation at the gym was handled. We should always approach such matters with understanding and empathy, especially when families are trying to make the best of challenging circumstances like the weather. It is clear that this interaction was not managed with the care and sensitivity you deserved. Your feedback is incredibly important to us, and we are taking it seriously to ensure these issues are addressed with our team. We value the trust you placed in us during your previous visits, which makes it even more disappointing to know we let you down this time. I would truly appreciate the opportunity to connect with you directly to learn more and hopefully restore your confidence in us. Once again, we want to apologize for your experience, and I hope we may have the chance to welcome you back in the future and provide the level of service you rightfully expect. Warm regards, SLS Dubai Hotel & Residences

Other web-users rate our hotel

  • 591 reviews 8.3/10 Location
  • 1,646 reviews 7.9/10 Room
  • 2,942 reviews 8.2/10 Service
  • 9 reviews 6.8/10 WiFi
  • 780 reviews 9.3/10 Vibe
  • 521 reviews 7.6/10 Amenities
  • 509 reviews 5.4/10 Comfort
  • 490 reviews 7/10 Cleanliness

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