Ibis Styles Offenburg City 3 stars

Customer review rating (ALL Rating) 4.2/5 552 reviews

Ibis Styles Offenburg City - Image 1
Ibis Styles Offenburg City - Image 2
Ibis Styles Offenburg City - Image 3
Ibis Styles Offenburg City - Image 4

Description

Hotel extras

  • AllSafe Hotel

  • 79 comfortable, renovated rooms

  • Offenburg train station reachable on foot in 2 min.

  • 20-minute drive from Europapark

  • City center Offenburg in 5 min. within walking distance

Our accommodation(s)

Hotel location

Ibis Styles Offenburg City

Okenstrasse 15 17
77652 OFFENBURG
Germany

GPS:48.473777, 7.941851

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOTEL BAR

Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  552 reviews

Customer review rating 2.5/5

Erika N. Solo - Confirmed reviews ALL

The personnel was friendly and helpful. Sadly a large number of people with dogs were at the hotel, and the dogs barked a lot during the day so when I came to my room in the afternoon for a nap, it was too noisy. Thankfully the dogs were calm during the night. The bathroom seemed clean but smelled of urine. I've stayed in Ibis styles and Ibis _a lot_ in the past, and I was surprised by this because hygiene is normally very good. I sincerely hope it was a temporary issue. The heating system was incomprehensible. I spent a long time trying to adjust it, and I was successful in the end. Also, there were no instructions for the safe. The hotel info that I flashed via a QR code, referred to "the instructions next to the safe".I could have called the personnel, but it was very late so I decided to manage on my own for these two issues. (I could manage without the safe so no worries for me)

Dear Erika, Thank you for letting us know about your concerns. We are pleased to hear that our team members provided friendly and helpful service during your stay. However, we regret that several aspects of your experience fell short of expectations. The disturbances you encountered are not typical of our environment, and we will review our protocols for guest comfort. Our team is always available to assist with room controls, and we apologize for the inconvenience caused by missing information guides. Nonetheless, we appreciate your recognition of our colleague who handled feedback professionally, and we value your acknowledgment of our usual hygiene standards. We hope to welcome you again in the future. Best wishes, Ihr Team vom ibis Styles Offenburg City

Customer review rating 5.0/5

Yuriy M. Business - Confirmed reviews ALL

Good hotel with friendly and helpful staff

Dear Yuriy. We thank you for taking the time to provide us with your feedback. We are delighted to hear you had a brilliant experience during your business trip. It was our pleasure to ensure your stay was comfortable and efficient, and we are glad our team’s friendliness and support stood out to you. We hope we can welcome you back in the future. Best wishes, Ihr Team vom ibis Styles Offenburg City

Customer review rating 1.0/5

Sergio S. Business - Confirmed reviews ALL

Terrible shower, there were two temperatures: too hot and too cold, and mid shower it would alternate between them without touching the control. Also the shower was way too small, it felt like inside a coffin.

Dear Sergio, Thank you for taking the time to share your feedback. We appreciate your mention of our convenient location near Offenburg’s city center and transport links, which many guests find beneficial for both business and leisure travel. We sincerely apologize that your experience fell short in some areas. The comfort of our guests is paramount, and we regret any inconvenience caused by unexpected challenges with bathroom facilities. Our maintenance team conducts regular checks to ensure optimal functionality, and we will review your observations closely to prevent recurrence. Regarding your comments on value, we aim to provide competitive rates while maintaining high standards across all services. Nonetheless, we’re glad our central position allowed easy access to local attractions during your trip. Please know that we take all feedback seriously and will use it to enhance future guest experiences. The whole team hope to have the pleasure of seeing you again. Best wishes, Ihr Team vom ibis Styles Offenburg City

Customer review rating 5.0/5

Marie M. Couples - Confirmed reviews ALL

Beautifully restored and spacious suite

Dear Marie, Thank you very much for this kind review. We are thrilled that you had such a great stay at ibis Styles Offenburg City. We are delighted you appreciated your spacious suite and found our WiFi service reliable. However, we regret any inconvenience you experienced. Nonetheless, we are pleased you value our loyalty program. We look forward to welcoming you again. Best regards, Ihr Team vom ibis Styles Offenburg City

Customer review rating 4.0/5

Ka C. M. Couples - Confirmed reviews ALL

Good value and the location is near the train station. Staffs are very friendly and helpful. Room was clean. Just the air-condition machine was a bit loudly.

Dear Ka C., We thank you for taking the time to review your recent visit. We’re delighted you appreciated our eco-conscious initiatives and found our team welcoming during your visit. However, we regret any disturbance during your rest and have reviewed our maintenance schedules to prevent similar occurrences. Finally, we’re thrilled our central location served your travel needs well, placing Offenburg’s Baroque center and Strasbourg within easy reach. We hope to welcome you back. Best wishes, Ihr Team vom ibis Styles Offenburg City

Other web-users rate our hotel

  • 488 reviews 9/10 Location
  • 584 reviews 5.6/10 Room
  • 463 reviews 8.6/10 Service
  • 17 reviews 8/10 WiFi
  • 359 reviews 5.1/10 Comfort
  • 277 reviews 8.5/10 Breakfast
  • 234 reviews 6/10 Cleanliness
  • 159 reviews 2.9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Offenburg