Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 460 reviews

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Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Telephone
Fax +44 1234 799902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  460 reviews

TripAdvisor Rating  4.2/5  372 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Leigh E. Solo - Confirmed reviews ALL

Friendly staff, easy check in, compact room and nice stay.

Dear Leigh E., Thank you for taking the time to share your positive experience at Mercure Bedford Centre Hotel. We are delighted to hear that you found our staff friendly and that your check-in process was smooth. It is always our aim to provide a comfortable stay, and we are pleased that you enjoyed your time with us. We look forward to welcoming you back in the future. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 1.5/5

John K. Families - Confirmed reviews ALL

The hotel itself was well located, the communal areas were nice, and most of the staff were friendly. Parking was also very convenient, even if there was quite a trek to get back and forth from the car to the room. However overall the experience was not what we expect from a stay at a Mercure. Our arrival was friendly but chaotic - we had booked adjoining rooms but we were allocated non adjoining rooms and when this was rectified there was then a big delay in finding the keys to unlock the doors between the rooms. Once we were in our accommodation, the rooms were very dark (one small ceiling down-light in a large room) and cold (the room heating was poor in one room and totally non-functional in the other with a small plug-in heater provided) and the decor in the corridors looked very tired. Finally, one of the rooms had not had the shower gel dispenser filled which caused a bit of an issue during my daughter's shower. Most disappointing however was the breakfast - we have got used to excellent breakfasts at Mercure hotels in France and this was substandard even compared to budget hotels in the UK - the coffee was absolutely awful, the sausages tasteless and the general array of food available was poor. The only redeeming point was the bacon which was OK, and the views over the river which were lovely. At the end of our stay we mentioned that our heating hadn't been working to the lady at the checkout who just shrugged. I also had to convince her that we hadn't paid as apparently payment should have taken on arrival but wasn't (I think there was some confusion about how I had part-paid with loyalty points). I suppose the main issue was that we had relatively high expectations having enjoyed stays in numerous Mercure Hotels in France and this stay did not meet that same quality we were expecting. A few improvements and this could have been a lovely stay, but as it is we are hard pressed to justify staying again.

A hotel designed and operated by people who've evidently never stayed in a hotel.

TripAdvisor rating 1.0/5

FemaleFarang TripAdvisor review

A 3 night stay over New Year and it wasn't a good experience. The 1st room I was offered was large with amazing views but freezing cold and an inefficient layout. No mirror over the small shelf that doubled as a dressing table; the hospitality tray located on the base of a clothes stand (no wardrobe) nowhere near a plug socket and a large bathroom with no heating. Condensation was heavy on the window, probably following the clean. I was taken to a much smaller room - again freezing and no heating in the bathroom and, discovered later, no properly functioning lighting. Dark shades over 2 of the lamps, no central light and something by the bed which looked like a bird cage and was heavy with cobwebs when I turned the light on. Same ridiculous non-wardrobe/hanging rail also housing the hospitality tray. Had to use the torch on my phone to adjust the heating control or get items out of my case. Heating was provided by an air con unit - completely inefficient as it was positioned over the bed and that was the only space that warmed. Maintenance arrived to find the temperature at 14 degs, despite the unit having been on for over an hour. The inadequate lighting and heating are potential health hazards for older people (I'm 72). My booking was with an external company so the poor to moderate at best food is an issue I've taken up with the company involved. However, as an example of the low standard of hospitality, I requested a single piece of fruit for dessert as both options on offer were ultra processed. I said I'd peel it/prepare it myself to be told it wasn't available for our party. I had a shower at around 4pm and struggled to put on my makeup due to the heavy condensation in the unheated bathroom. I made the mistake of leaving my make up bag on the window sill overnight. By morning, the condensation had formed a pool and the inside of the bag was drenched, rendering the brushes unusable. They were taken to reception to dry out on the oil radiator under the reception desk. Majority of the staff were young and appeared to have had little or no training. By all means employ young people but training is essential and the absence of it was evident in all sorts of ways. How this 'hotel' has a 4 star rating baffles me.

Customer review rating 2.5/5

Hadwen C. Friends - Confirmed reviews ALL

Nice location. Food good but often cold, however midwinter and the bedroom and bathroom were very cold. Only fixed on last day of 4.

Dear C. Hadwen, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the quality of the food. However, we regret to learn that you experienced discomfort with the temperature in your room and bathroom. Our team strives to ensure a comfortable environment for all guests, and I will share your comments with the relevant departments for their review. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 1.0/5

Ide B. Friends - Confirmed reviews ALL

The food was dreadful. It was poor quality and not enough was put out. There was not enough variety. Who ever heard of a bar closing at 11.30 on New Years Eve? The heater in my room was so noisy I had to turn it off at night so the room was.cold in the morning.

Dear B. Ide, Thank you for sharing your feedback regarding your recent experience at Mercure Bedford Centre Hotel. I regret to learn that our food offerings did not meet your expectations and that the variety was insufficient. Our bar hours, particularly during special occasions, are designed to balance guest comfort and operational requirements. I will ensure your comments on the heating system are addressed appropriately. We appreciate your insights as they help us enhance our services. Best Regards, Denisa Lushi Front Office Manager

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Other web-users rate our hotel

  • 641 reviews 8.9/10 Location
  • 1,169 reviews 6.4/10 Room
  • 756 reviews 7.9/10 Service
  • 13 reviews 5.8/10 WiFi
  • 448 reviews 5.2/10 Cleanliness
  • 333 reviews 7.2/10 Breakfast
  • 281 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.