Mercure Nottingham Sherwood Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 611 reviews

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Mercure Nottingham Sherwood Hotel - Image 1
Mercure Nottingham Sherwood Hotel - Image 2
Mercure Nottingham Sherwood Hotel - Image 3
Mercure Nottingham Sherwood Hotel - Image 4
296 Mansfield Road, NG52BT NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 0.9 miles from Nottingham City Centre

  • Newly-refurbished meeting rooms and events spaces with capacity for up to 400 guests

  • Large car park and EV charging

  • Contemporary restaurant and bar showing live sports channels

  • Indoor swimming pool, sauna, steam room and fully-fitted gym

Our accommodation(s)

Hotel location

Mercure Nottingham Sherwood Hotel

296 Mansfield Road
NG52BT NOTTINGHAM
United Kingdom

GPS:52.970202, -1.153407

Telephone
Fax +44 115 924 5227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Tatting

Indulge in locally-inspired seasonal dishes when you visit our stylish restaurant, serving breakfast, lunch and dinner in an open-plan setting. Enjoy a culinary experience that highlights the freshest ingredients and in a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  611 reviews

TripAdvisor Rating  4.3/5  697 reviews

Certificate of excellence 2025

Awful Damp Smell from Mouldy Bathroom Ceiling

TripAdvisor rating 1.0/5

Karen E TripAdvisor review

I stayed at this hotel for two nights, with my mother who was there as my carer. We stayed in room 150, which was suitably accessible to meet my needs as a wheelchair user. When we checked into our room, there was a faint smell of damp, but it was not bad enough to warrant trying to change rooms, particularly as alternate accessible rooms are rarely available. The room was very cold when we checked in, and I can only assume the windows had been opened to air it. There was an electric heater provided, and the room was soon warmed to a comfortable temperature. We identified the source of the damp as the ceiling in the bathroom, which had clear signs of damp and was mouldy. The sink in the bathroom was also badly cracked. The damp smell was particularly bad whenever we returned to the room. However, we got used to the smell after a short time in the room and we so made the best of our stay. I was going to give feedback when I checked out, however, there was some kind of event going on in the reception area, and I could only drop off the keys, without joining a very long queue. Upon arriving home, my husband immediately noticed that my clothing smelled of damp. So too did all of the clothing my mother and I had taken with us. Everything has had to be laundered, even clean unworn clothes, and our winter coats. I was also disappointed by the wheelchair access to the swimming pool. I would have to ask at reception for a member of staff to be take me outside and around to the hotel, to then go in through a fire escape. Whilst all the staff were polite and tried to be helpful, there were clearly not enough staff and there was always a queue at reception. The appeal of using leisure facilities at a hotel is the luxury of being able to wrap myself in a gown and then return to a warm and spacious room to get dried and changed. Besides the inherent indignity of the access process, I am very susceptible to the cold, and having to go outside after swimming, in order to get back to the room, was enough to prevent me from being able to use the facilities. ​Some staff at the hotel must be aware of the damp, as they knew to air the room before our arrival. This is clearly not satisfactory. Fortunately, my health condition does not affect my breathing, but the room could have been dangerous for someone with compromised respiration. The cause of the damp in room 150 needs to be investigated and remediated, and the bathroom then needs refurbishment. They also need to inform people enquiring about accessible rooms about the arrangements for access to the pool before they commit. I am especially frustrated that when I emailed the hotel with my complaint I did not get a response. I would have much preferred the hotel to have taken action to resolve the issues, rather than making my complaints public on here. However, if they are not willing to change anything then others should be warned.

Service great. Hotel disappointing

TripAdvisor rating 3.0/5

Sambi74 TripAdvisor review

Firstly I will say the team at the hotel are superb. All service I received has been brilliant. Unfortunately the same cannot be said for the hotel. Whilst some of the public areas have been modernised to a standard, it is actually a very tired hotel. On arrival there was an issue with my booking which was quickly resolved. My room was compact however there was a dreadful smell throughout. The air conditioning was broken which also didn’t help. I used the gym and was pleasantly surprised to see two peloton bikes - unfortunately one was broken and the other not set up correctly. Breakfast was good although both the coffee machines were out of action. A little more attention to detail would have made my stay so much better

Dissapointing

TripAdvisor rating 3.0/5

C F TripAdvisor review

Mouldy bathroom ceiling, double room very small, poor lighting, noisy heating kept me awake. Bar good, breakfast good. Won't be staying again

Needs some TLC

TripAdvisor rating 2.0/5

DebbieJoyB TripAdvisor review

Rooms are extremely small and my friends rooms were not up to scratch. They had to change rooms. Gym was very limited. Reception for the pool facilities is a small table in the middle of the gym which makes it awkward! Hot tub was out of action. Took a sneak peak of the pool area and decided not to bother! Changing rooms were very dated and not well maintained. Wouldn’t go again.

DISGUSTING RUDE AND A WASTE OF MONEY

TripAdvisor rating 1.0/5

Melllllllll1 TripAdvisor review

DO NOT STAY first room we went to stunk of cigarettes when we told the front desk she asked if we used anything (would probably give someone else the room) just handed us another room key no apology no acknowledgement nothing. Rooms are small and smell of damp other guests complained about the same thing. When we got back to the hotel there was rowdy people throwing up and shouting and I'm all for a good time but the amounts of sick by the bell to get in we had to lean over When we told the "manager" (I don't think he could manage putting his socks on) he responded with "there's 4 of us cleaning what do you want us to do about it" and just walked off muttering about us staying elsewhere under his breath like a child. He was rude and inconsiderate Not worth the money and a complete let down will be getting our money back after speaking to head office Don't waste your time or money X Meg

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Other web-users rate our hotel

  • 615 reviews 7.6/10 Location
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  • 648 reviews 5.6/10 Cleanliness
  • 492 reviews 6.8/10 Breakfast
  • 455 reviews 5.1/10 Amenities

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