Mercure Nottingham Sherwood Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 723 reviews

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Mercure Nottingham Sherwood Hotel - Image 1
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Mercure Nottingham Sherwood Hotel - Image 4
296 Mansfield Road, NG52BT NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 0.9 miles from Nottingham City Centre

  • Newly-refurbished meeting rooms and events spaces with capacity for up to 400 guests

  • Large car park and EV charging

  • Contemporary restaurant and bar showing live sports channels

  • Indoor swimming pool, sauna, steam room and fully-fitted gym

Our accommodation(s)

Hotel location

Mercure Nottingham Sherwood Hotel

296 Mansfield Road
NG52BT NOTTINGHAM
United Kingdom

GPS:52.970202, -1.153407

Telephone
Fax +44 115 924 5227

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TATTING

Indulge in locally-inspired seasonal dishes when you visit our stylish restaurant, serving breakfast, lunch and dinner in an open-plan setting. Enjoy a culinary experience that highlights the freshest ingredients and in a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  723 reviews

Customer review rating 2.0/5

Alexe R. Families - Confirmed reviews ALL

Francesca in restaurant to be commended Otherwise it is all pretty run down. Compare Exeter

Customer review rating 3.0/5

Iain C. Friends - Confirmed reviews ALL

Good points: I was able to check in a little early. Room was clean. The gym is good. Breakfast - I enjoyed the selection and coffee. Later than usual breakfast and check out time. Bad points: The price of the room shot up between me looking and booking. Room is tiny. When I returned to my room late in the evening I realised the air conditioning unit did not work at all so the room felt humid and stuffy. If I had opportunity I would have asked for a partial refund regarding the issue with the air conditioning but I already waited 20 minutes at reception before having to use the fast check-out option and leave.

Dear Iain C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the early check-in, cleanliness of the room, and enjoyed our breakfast selection. It is always encouraging to know that our amenities, such as the gym, met your expectations. However, I regret to learn about the challenges you faced with the air conditioning unit and the room size. We understand how important comfort is during your stay. Regarding the price fluctuations, we strive to offer competitive rates, and we appreciate your understanding in this matter. I also apologize for the wait at reception; your experience is not typical of our service standards. Thank you once again for your insights, as they assist us in enhancing our guest experiences. We hope to welcome you back in the future for a more pleasant stay. Best regards, Alan and The team at Mercure Nottingham Sherwood Hotel

Customer review rating 3.5/5

Ashley T. Couples - Confirmed reviews ALL

Although we completed online check-in we still spent 10mins at the desk going through formalities and adopting a card for the room. Why reception has moved to a tiny very hot desk in the old lounge bar who knows. It should be front and centre at the entrance. Check-out was worse as there was a different card on file. All the itemised billing was in-house code and room service turned out to be drinks at the bar. So that was another 20mins for the receptionist to find out what everything meant and unravel the system - the queue was building behind us and certainly not express check-out. Shower in the room was excellent pressure and the room comfortable. First morning breakfast was ok nicely cooked the second didn't even meet a standard - cold hard fried eggs, no bacon, so much water in the scrambled eggs. Taxi was ordered and the driver didn't arrive for 20mins, then didn't know where Bridlesmith Gate was in the city!! So we were dropped at the other end of town and he didn't accept card only cash!! I had to ring his head office and pay over the phone. Overall a very clunky stay which with a few tweaks could be stunning. Just didn't feel there was any soul to the place just meeting rooms and another faceless corporate bland effort.

Dear Ashley T., Thank you for taking the time to share your experience at our hotel. We appreciate your feedback and sincerely apologise for the inconveniences you encountered during your stay. It is concerning to hear about the issues you faced with the check-in and check-out processes. We acknowledge that these experiences should be seamless, and your comments will be taken into account as we strive to enhance our service efficiency. Additionally, we regret that your breakfast experience did not meet your expectations on the second day. Our culinary team aims to provide high-quality meals, and your feedback will be communicated to them for review. Regarding the taxi service, we understand how frustrating it can be when transportation does not go as planned. We will review our partnership with transportation services to ensure better communication and reliability. We appreciate your insights about the atmosphere of the hotel, as creating a welcoming environment is important to us. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Alan and The team of Mercure Nottingham Sherwood Hotel

Customer review rating 4.0/5

Alex S. Couples - Confirmed reviews ALL

We have stayed in your hotel last year for a Sporting Event so decided to stay again. The location is good as away from the noise of the City Centre. Our room was comfortable although we were slightly disturbed by people in the back car park early morning and the laundry bins. The bathroom was nice and the shower good. We feel the hotel needs a bit of an overhaul as carpets and flooring tired . Tables in Breakfast room damaged. The leisure club is very handy but very small to serve such a huge hotel and external customers. It was a pity the jacuzzi and sauna were not working. Also the morning baby class limits the swimming for hotel guests. Breakfast was ok but food choices are a bit limited. Chef said no scrambled egg even though it was only 10 a.m. But overall it we had a good night sleep.

Dear Alex S., Thank you for taking the time to share your thoughts regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed a comfortable night's sleep. We appreciate your feedback regarding the disturbances experienced in the early morning. We will certainly take this into consideration as we continue to enhance our guest experience. Your observations about the condition of the carpets and tables in the breakfast room are valuable, and we will review these areas as part of our ongoing maintenance efforts. We understand the leisure club's size can be a challenge, and we regret that the jacuzzi and sauna were not operational during your visit. Additionally, we will work to improve our breakfast offerings and ensure that our team communicates availability more effectively. Thank you once again for your feedback. We look forward to welcoming you back in the future. Best regards, Alan and The team at Mercure Nottingham Sherwood Hotel

Customer review rating 4.0/5

Iain B. Friends - Confirmed reviews ALL

I stayed here during the download festival as always as it's a great hotel. The room is a good size, bed is comfortable and bathroom is decent. No complaints in that department. The only negative was the jacuzzi and sauna were both out of action and only one lane was open to use the pool every day apart from Sunday.

Dear Iain B., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found your room comfortable and enjoyed the facilities. We sincerely apologize for the inconvenience caused by the jacuzzi and sauna being unavailable during your visit, as well as the limited access to the pool. Your comments are valuable to us and will be taken into consideration as we continually strive to enhance our guest experience. Best regards, Alan and The team at Mercure Nottingham Sherwood Hotel

Other web-users rate our hotel

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  • 559 reviews 4.7/10 Amenities
  • 553 reviews 6.3/10 Breakfast

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