Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 591 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
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Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  591 reviews

TripAdvisor Rating  4.0/5  2,020 reviews

Mini break in Notts.

TripAdvisor rating 5.0/5

Jennifer P TripAdvisor review

Super central location. Nicely designed rooms, comfortable beds with a calm environment throughout. Very helpful and attentive staff. Great selection of fresh and tasty food for breakfast. Looking forward to staying again in the future.

Dear Jennifer, Thank you so much for your review and score. I am delighted to hear you had such an enjoyable stay with us. We are so pleased to hear you were comfortable during your stay and thank you for your kind and encouraging words you share about our team. It is wonderful to hear you also ended your stay by enjoying our tasty breakfast offering. To hear you would stay again, this truly is the best possible compliment any hotel could wish to receive. We truly appreciate you having chosen Mercure Nottingham City Centre on this occasion and sincerely hope we will have the pleasure of welcoming you back again soon. Until next time. . . Kindest regards Chris Butler General Manager

Customer review rating 5.0/5

Joe L. Families - Confirmed reviews ALL

The pub, the restaurant, the Jazz club and the other pub - all within easy walking distance - perfect!

Dear Joe, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Joe we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html And / or you can do so on Google reviews: https://search.google.com/local/writereview?placeid=ChIJneK97dXDeUgRJ3xPA1EtCK0 Sadly, happy guests are less likely to leave reviews so we would be honestly most grateful if you could do this for us. Mentioning anyone’s name who stood our also really helps us. If you can forward to any guest who you believe would also do this for us, I would be so appreciative. Positive reviews help hotels out more than most guests realise. I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Joe for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Customer review rating 1.0/5

Rachael C. Families - Confirmed reviews ALL

I have emailed to no avail. Theroom was fullmof damp. The pull out bed waa broke and was situated in front of wardrobe and then if moved in front of door where there a draft. The decor was outdated and stuck of mould. Breakfast waa ok ut slow service with offers.

Good afternoon Ms C., Let me start by apologising for the issues experienced during your stay with us. We have checked our emails but we didn't find any correspondence from yourself. We will send you a separate email to discuss your stay but I still wanted to reply to your review. We have sent maintenance to our room to see what can be done to improve it and I thank you for bringing these issues to my attention. Thank you for staying with us on this occasion. Kindest regards Joana Lopes Operations Manager

Customer review rating 3.0/5

Chris P. Solo - Confirmed reviews ALL

Overall the stay was fine, the room was warm and the bed comfortable. But I feel the hotel as a whole needs a good clean. The elevators are grim and it didn’t seem apparent that the hallways had been hovered nor my room. It’s only a small thing but makes such a big difference.

Dear Chris P., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

One of the worst

TripAdvisor rating 1.0/5

mckaylewis TripAdvisor review

I will start off by saying this hotel looks nothing like the photo's - it's very misleading. Reception was dark and dirty and not what you'd expect from a 4 star hotel. I'd booked a double room for me and my wife to stay as we were seeing a show in town. I wasn't expecting anything fancy however, I'd expect something that looks similar to the photo I was shown on my confirmation. I'd describe our room as something you'd experience in a 2 star B&B. I can't remember the last time I stayed in a hotel room with a double bed pushed against the wall, so you have to climb over one another to get out. Madness. It was like being back in my childhood bedroom(although that was much cleaner). The room was tiny and dirty - the bed springs were almost coming through and they'd attempted to make this 'better' by putting a tiny mattress topper over. There were also stains on the duvet from previous guests. We left through the night and drove home. We stay in a lot of hotels and I wouldn't usually post photos however, I felt I had to on this occasion.

Dear James, thank you for your review and thank you for taking the time to speak with me today. I hope you can visit us again and once again please accept my apologies for the issues experienced during your stay with us. Kindest regards, Joana Lopes Operations Manager

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Other web-users rate our hotel

  • 1,089 reviews 9.2/10 Location
  • 1,444 reviews 5.4/10 Room
  • 1,027 reviews 9.1/10 Service
  • 13 reviews 5.3/10 WiFi
  • 870 reviews 4.6/10 Comfort
  • 490 reviews 4.6/10 Cleanliness
  • 427 reviews 7.4/10 Breakfast
  • 427 reviews 4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.