Mercure Nottingham City Centre George Hotel

Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 863 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

ALLSAFE approved hotel

Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our accommodation(s)

All 76 air conditioned bedrooms have been individually designed to offer the best in guest comfort and satisfaction. Each room is equipped with the latest amenities, such as WiFi Internet, flat screen TV's, Ipod docks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  863 reviews

TripAdvisor Rating  4.0/5  1,791 reviews

Perfect stay

TripAdvisor rating 5.0/5

Amara M Friends getaway - TripAdvisor review

I was in the hotel for a weekend. It was my first time in Nottingham. The hotel has vintage vibes and deco which made the place cosy and beautiful. The highlight of the stay was the fantastic hotel team. Nothing was too much trouble for them and their service was first class. Cyrus welcome us and informed us about local places. In the breakfast Ashley was very attemptive and was looking very well after us. Ali and Kashif in the reception were very kind and Peter was brilliant during our check out. Definitely a place to come back!

Dear Amara, Thank you so much for your review. I am so truly delighted to hear that you had such an enjoyable stay with us. It certainly seems that you got to know many of our team members very well during your time here at Mercure Nottingham City Centre. To hear that each named person within your review made such a positive impact on your experience is wonderful to hear. I sincerely look forward to sharing your kind words with them all. It really was our pleasure to have been able to welcome you to our hotel and we thank you for having chosen to stay with us on this occasion. We sincerely hope we will have the pleasure and opportunity to be able to do so again in the future. Until next time. . . Kindest regards Chris Butler General Manager

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TripAdvisor rating 4.0/5

Mark O Couples - TripAdvisor review

On arrival the staff were really friendly and welcoming and we were given an upgrade to one of the suites which was a nice surprise after a long day. The room was very spacious and comfortable but starting to look a little tired and could do with some minor redecoration. Although we overlooked the street there was no noise disturbance and a great night's sleep was had by all. Overall had a great stay and will use again on any return visits to the area.

Dear Mark, Thank you for your review. I am so pleased to hear you had such an enjoyable stay with us and the team here played a significant part of this. Your feedback is so encouraging to hear and I sincerely look forward to being able to share your kind words with them all. We are delighted to hear you were comfortable during your time with us and our location didn't prove to be too noisy for you. To hear you would stay with us again is the best compliment any hotel could wish to receive. Until next time. . . Kindest regards Chris Butler General Manager

Very well located but found hotel a bit dreary, shower drain blocked and bathroom light faulty.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Very well located for shops and restaurants. Car park is close by but a nighmare to find in one way system and we got a ticket. I imagine it is noisy at times as there were ear plugs left on the bedside tables for our use. Helpful staff. Bathroom drain blocked and faulty light. Coffee machine in room uses plastic pods so very environmentaly unfriendly.

Dear selena D., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

Fab staff, but a dirty, smelly hotel

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel staff were really friendly and helpful. However, the hotel was filthy. The carpet hadn’t been hoovered properly, the bed sheets had old stains on them, the telephone/desk was covered in dust. The bathroom sink didn’t drain properly and had a permanent eggy odour. Sadly, we have stayed in far less expensive travel lodges that were cleaner.

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am genuinely very sorry to hear of the issues which you mention you experienced during your stay. This certainly falls below the standards which we usually pride ourselves on. I apologies that our usual high standards were not experienced by yourself and thank you for bringing the issues to my attention. Your feedback has been shared with both my housekeeping team to investigate and also my maintenance team. With regards to the housekeeping issues mentioned, I will ensure any necessary retraining and support is given to the individual that serviced this room to ensure these errors do not occur again. I am very sorry for your stay having fallen below both your own and my own expectations. I sincerely hope we will have the pleasure to be able to welcome you back in the future. Should we be graced with this opportunity, please do contact me directly with this email in copy. I would personally very much wish to assist you in your reservation making process. I would also offer a 30% discount on the best rate available and include complimentary breakfast for 2 people and also a room upgrade, subject to room availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your feedback is well received and will assist myself in my ongoing efforts to improve both the quality of our product and service standards. Kindest regards Chris Butler General Manager

Comfortable

Customer review rating 3.5/5

Business T. Business - Confirmed reviews ALL

Chose this hotel for work as usuals were booed out and other cheaper options didnt look great, probably a little overpriced for what it is. Good central location near bars and food, not a long walk to station (10 mins?) I had heard it was a bit noisy from a colleague and was a little alarmed by ear plugs as an offfering by the side of the bed but it was fine. The old AC unit was actually a little whiny and needed turning off overnight but at least mid week the sound from the area was fine and I got a good comfortable sleep. Didnt eat tehre or go in teh decent looking bar / pub by reception. Checkin/out / receipt no hassle.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive your feedback and pleased to hear you were comfortable during your stay. Upon check in our guests are informed that housekeeping is not automatic but is done upon request. This information is also upon the welcome letter found on the desk in the room. Our housekeeping team are most happy to service your room daily when requested via our reception team. I am sorry that we did not have this opportunity to do so. I thank you for bringing to my attention the issue with the noise from the AC. I apologise for this and will have my maintenance team check this unit immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 940 reviews 9.4/10 Location
  • 1,410 reviews 5.4/10 Room
  • 1,161 reviews 9.1/10 Service
  • 20 reviews 4.5/10 WiFi
  • 811 reviews 4.4/10 Comfort
  • 429 reviews 8.4/10 Breakfast
  • 422 reviews 4.8/10 Cleanliness
  • 306 reviews 5.9/10 Amenities

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