Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 782 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone
Fax +44 115 958 1335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  782 reviews

TripAdvisor Rating  4.0/5  1,959 reviews

Certificate of excellence 2023

Dreadful reception manager, poor room and outdated decor

Customer review rating 1.5/5

Lee P. Families - Confirmed reviews ALL

Your reception manager was one of the rudest and aggressive managers I have ever encountered- he needs removing from a customer facing position or at the very least given some proper customer service training. After spending over £700 on 3 rooms in your hotel so we could attend our daughter’s graduation we were disgusted with his treatment of us. Our room was so small outdated decor. A pubic hair in our shower , a huge chip out of the sink, shower did not drain properly and dirty water left in the sink. Bed sheet crumpled and bed badly made……slaters of goodness knows what up the walls and bedroom curtains . a hideous experience all round.

Dear Lee, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sincerely very sorry to hear of the experience you mention you had during check in. This is certainly far from the experience this member of staff is known for providing which is reflected in other reviews we receive about him. So I am genuinely very sorry that your experience was far from that of his very best. I thank you for sharing this with us. I will speak with this member of our team at length to discuss this interaction you mention where I will share your feedback but also listen to his own thoughts. I will certainly put a program of re-training in place to ensure this does not happen again. I once again apologise for this. I further apologies for any dissatisfaction felt with the room. We are having a full refurbishment done across the whole hotel in 2025. Your feedback is well received and I will ensure this is used to make sure our refurbishment is the best is can possibly be. I have shared your feedback with our housekeeping manager who asks me to pass on her own personal apology for any hair that was missed in the room along as well as the missing towels and water found within the sink. She further apologises should the beds not have been presented in the best possible way. I will also share your feedback with our maintenance team where I will also inspect these rooms with them to identify any issue which can be addressed before our refurbishment takes place. I apologise once again for the dissatisfaction felt. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I sincerely do hope we will be able to welcome you back on the other side of our refurbishment so you will be able to experience both our service levels and product standards which reflect us at our usual very best. We hope for the refurbishment to be completed towards the end of 2025. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Butler General Manager

A very good stay

Customer review rating 5.0/5

Simon H. Friends - Confirmed reviews ALL

I found booking in quick & easy, breakfast was excellent and Staff welcoming

Dear Simon, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Simon we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Simon for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Centrally located

TripAdvisor rating 3.0/5

dawnh330 TripAdvisor review

I booked the hotel as I needed an accessible room - in that it was good for a one night stay although the decor is tired and shows wear and tear the bed was super comfy - the bathroom I found was very warm and a notice confirmed that if door was open there was a risk of steam setting of fire alarm There is currently an issue that the lift does not serve the first floor where the bar and restaurant are located - I was pre warned about this and it did not bother me as I had plans for the evening and breakfast - it is unclear how long the issue will be a problem I would say it is a great base located centrally close to shopping and transport at night the locality can be busy and noisy

Dear Dawn, Thank you for your review. May I firstly apologise for any disappointment felt during your stay. I do apologise for the issue with the lift where there is fault preventing it from reaching the first floor. All going well this is being fixed this weekend as engineers have now managed to source the part we have been waiting for. Indeed, leaving the bathroom door wide open while showering could potentially set off the fire alarm due to steam reaching the detector within the bedroom. It is always advisable to close the bathroom door in any hotel when showering and closing it behind you when leaving the bathroom until the steam has settled. Your feedback about the decor has been noted and will be shared with our owner. We are planning a full refurbishment in 2025 which we are extremely excited about. We appreciate your feedback which is very well received and will be used to assist myself and the team making any necessary improvements to our product and service standards. We thank you for having chosen to stay with us on this occassion. Kindest regards Chris Butler General Manager

Disappointing

Customer review rating 1.5/5

Janem Couples - Confirmed reviews ALL

Based on the description on your website, I had high expectations for the room, which you promote as “sophisticated and chic,” featuring “comfortable king-sized beds,” “premium furnishings,” and “striking design.” Unfortunately, my experience did not align with these claims. The photographs that you include on your website also serve to support the high expectations that I had prior to my arrival. Upon arrival, I was disappointed to find that the room was: Small and dark: The space was so constrained that it was difficult to walk around the bed. In this case the wall-mounted TV contributed to the cramped feeling in the room rather than enhancing the experience. Poorly maintained: The carpet was visibly worn through in places, and the paintwork throughout the room was chipped and damaged, further detracting significantly from the promised “boutique hotel luxury. Dirty: The windows and windowsill were covered in dirt and, what appeared to be, dead bugs, an oversight that is both unpleasant and unhygienic. While I understand that city-centre hotels can be costly, especially during peak times, the room we received fell far short of what one would expect at this price point (£175 per night) . Your promotional materials, included above and taken directly from your website, set the expectation for a high-quality and memorable experience, which was not delivered.

Dear Jane, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly share your feedback with our marketing team and owner to consider whether any changes are required. Your own personal thoughts will be shared with them. We are also planning a refurbishment which will fully refurbish all rooms and public areas throughout the hotel. This is planned for 2025. Your feedback will be taken onboard during the planning stages. I do apologise for any area missed by our housekeeping team. I am sincerely very sorry for this having been missed and not rectified prior to your arrival. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Central location

Customer review rating 3.5/5

Dick R. Friends - Confirmed reviews ALL

Hotel was in a good location , the breakfast was excellent although latte would have been welcome. The room itself was clean and comfortable although again a little tired the blind in the bathroom was broken apart from that everything else was fine.

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly use your feedback to assist me in doing so. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 1,171 reviews 8.9/10 Location
  • 1,682 reviews 5/10 Room
  • 1,064 reviews 8.9/10 Service
  • 15 reviews 5.7/10 WiFi
  • 1,024 reviews 3.8/10 Comfort
  • 567 reviews 3.6/10 Cleanliness
  • 479 reviews 4/10 Amenities
  • 460 reviews 7.8/10 Breakfast

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