Mercure Nottingham City Centre George Hotel 4 stars

TripAdvisor rating 4.0/5 1,482 reviews
Mercure Nottingham City Centre George Hotel
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+ 19 Services
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Hotel extras

  • 4 dedicated meeting rooms accommodating up to 100 guests

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP
nottingham
united kingdom

Tel: +441159599777

Fax: (+44)115/9581335

Contact email

Check-in from 14h00

Check out up to 12h00

  • NET :   NET Lace Market

  • By plane

    EAST MIDLANDS At 22.53km / 14 miles

  • By train

    NOTTINGHAM At 1.61km / 1 miles

GPS :52.953693, -1.144617

Our accommodations

All 76 air conditioned bedrooms have been individually designed to offer the best in guest comfort and satisfaction. Each room is equipped with the latest amenities, such as WiFi Internet, flat screen TV's, Ipod docks.

City Pad with Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard King Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard Twin Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Privilege King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Suite with King Bed and Single Sofa Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Our restaurants and bars

1822

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Stylish restaurant, serving beautifully prepared food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1822

Photo non contractuelle / Strictly non binding

Stylish lounge bar. The perfect place to unwind with your favorite book. Sample a drink or and whip up a conversation. Serving a full range of light refreshment including international and local wines, beers and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 128

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Nottingham City Centre George Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,745 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,482 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Quiet night, good breakfast but not a lot else

TripAdvisor rating 4.0/5

X9159RBmartinc Couples - 08/12/2019 TripAdvisor review

The hotel is not easy to access by car. We parked in NCP 5 mins walk. Pleasant staff at check in. Room was small and a bit small and tired looking. Noisy aircon. We turned off the aircon and slept very well. Central location but no noise. Breakfast was really good but could have been a few degrees hotter. Not a very inspiring place but Ok for a night.

Dear X9159RBmartinc, Thank you for providing a review about your recent stay with us. I am very sorry to hear that you were displeased with the location of the closest car park to us but pleased that you were pleasantly greeted by our reception team upon check in. Here at Mercure Nottingham we have a range of room grades. Our smallest room grades are our City Pad rooms and Standard Kings with our Privilege rooms and Suites being the largest. We highly recommend our Privilege rooms and Suites to any guest where space is of great importance. I am very sorry to hear you found the AC to be too noisy and thank you for bringing this to my attention. I will have our maintenance team investigate this and remedy any issue found. I also thank you for your thoughts on breakfast and the temperature which I will share with the breakfast team. Your feedback is very well received and will assist me in my ongoing efforts to improve our quality of service and product standards. I thank you further for having chosen u son this occasion and very much hope we can welcome you back again soon. Kindest regards Chris Butler Hotel Manager

superb as always

Customer review rating 4.1/5

Jon L. Couples - 03/12/2019 Confirmed reviews ALL

the staff here are great with smiles all round, rooms are great when given upgrades.

Dear Mr. L., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. It is always a pleasure for the team to be able to keep welcoming you back. Your loyalty really does mean so much to us and we thank you for continuing to put your faith in us. If you have a moment Mr. L. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mr. L. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Very good and ideal location. Thanks.

Customer review rating 4.1/5

Sc Families - 03/12/2019 Confirmed reviews ALL

Very good and ideal location. Thanks.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Disappointing compared with previous visits

Customer review rating 4.1/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Stayed for two night g

Dear Ms. O., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am extremely sorry for the error housekeeping made with not having serviced your room on your second day. I further apologize for any disappointment and inconvenience this caused. I can see that your food and beverage spend was removed as an apology and very much hope this went some way to compensate for this. I am also very sorry for the buffet breakfast having taken longer to replenish. We had a far larger number of guests taking breakfast ( pay on the day guests ), many more than is usually experienced and for this reason service was a little slower. I do apologize for this having caught us off guard and in turn not having provided a breakfast service we usually pride ourselves on. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Great room let down by noisy aircon unit and lack of hot water pressure.

Customer review rating 4.1/5

P&j Families - 03/12/2019 Confirmed reviews ALL

Great room, friendly staff but the stay was spolit by a noisy air con unit in the bed room (we did wonder if the ear plugs beside the bed were for this) and the lovely free-standing bath only had dribble from the hot water tap and would have taken ages to fill, by which time the water would have been cold... (the shower was equally as bad).

Dear P D., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are unsure what has caused this sudden lack of water pressure and hot water, we apologize for any disappointment and inconvenience caused. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Central Location, Clean & Comfortable.

Customer review rating 4.1/5

Martin F. Business - 02/12/2019 Confirmed reviews ALL

Not our first time in this hotel so we knew what to expect. Central location can mean it's quite noisy at times but being upgraded to the 4th floor meant we were further from the noisy street. Rooms were clean and comfortable with expected features and facilities. The safe did not work in our room but we were able to store laptop and valuables in the hotel safe. Only disappointment was that we received some free drinks vouchers for being an Le Club Accor loyal members - but even with 2 vouchers I could not get 1 Rum & Coke. I know the rule is a voucher can be exchanged for a wine, beer or soft drink but a Rum & draught Coke was cheaper than 2 glasses of wine so it makes no sense to disappoint a loyal customer!

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were not provided with the drinks of your choice. We have some new members on the bar team, I will personally provide re training for them to ensure that this will not occur again in the future. I do hope that you will return to us again where we can show nothing but our absolute very best. Thank you once again Mr F.. Kindest Regards Sabrin Daoud Operations Manager

Condenser plant outside window extremely loud and many fixtures in the room not working

Customer review rating 4.1/5

Ade T. Couples - 02/12/2019 Confirmed reviews ALL

As above, bathroom vanity light not working, extract fan not working shower screen broken ( a repair had been attempted with a cable tie) but above all the noise was ridiculous, a room where you supply ear plugs, really

Dear Adrian T., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our team is available 24 hours and should any guest experience any problems with the bedroom, we are always at service to rectify these for you, however I do apologize that these occurred in the first place. We do hope we will have the chance to welcome you back where we can show you nothing but our very best. Kindest Regards Sabrin Daoud Operations Manager

Okay

Customer review rating 4.1/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Okay but room was far too hot and the air con too noisey to have running. Room 412. Bad enough for me not to want to come back.

Dear Haydn, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Should any guest experience problems with the bedroom allocated, our reception team is available 24 hours. The team would have been more than delighted to look at alternative bedroom options for you. I am sorry that we were not provided with a chance to rectify this for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest Regards Sabrin Daoud Operations Manager

Over priced very small and tired room and overcharged for late check out with a ridiculous price hike to stay another night refused.

Customer review rating 4.1/5

John P. Couples - 02/12/2019 Confirmed reviews ALL

The room was tiny. The bathroom was tired with a broken shower screen. The staff hassled us the next morning to leave. I was told it was half as much again for the Saturday night. No thanks.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can see you booked our smallest room grade, a City Pad. It is of course the decision of the bookers / guests as to which sized room they wish to book. I am sorry you found your choice to have been smaller than you possibly expected. We have a range of room grades for guests to consider booking with our Privilege rooms and Suites being our larger room. Our check out time is 11am and therefore any guest who remains in their room beyond this time will be contacted to find out whether they wish to arrange a later check out charged at £10.00 per additional hour. I am very sorry to hear of the maintenance issue with the shower and I thank you for bringing this to my attention. I apologize for this not having been identified prior to check in and for any inconvenience caused to you. With regards to our room rates. I can see you had booked to stay on a Friday night and considered to also stay on a Saturday. Our prices always reflect availability at the time of the inquiry. Saturday nights are extremely busy and therefore the price offered would have been based on the low availability. It is always advantageous to book as far ahead as possible to obtain the best possible price.I appreciate this was a last minute decision. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Clean and comfortable

Customer review rating 4.1/5

Lisa W. Friends - 02/12/2019 Confirmed reviews ALL

Found my stay very friendly clean and comfortable and breakfast delicious

Dear Lisa, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience Lisa, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrin Daoud Operations Manager

Not to the standard we thought it would be

Customer review rating 4.1/5

Fiona R. Couples - 02/12/2019 Confirmed reviews ALL

We stayed at this hotel in May for my birthday and we couldn't complain as it was lovely! We decided to come back and stay for our first wedding anniversary and paid for a suite as it was a special occasion, we were disappointed really not worth the extra money, we had to wait for the room to be finished with the cleaners so we weren't able to get in to our room till well after 3:30pm. Once in the room we couldn't understand why it's classed as a suite as it looks no different to the dulex double rooms but you pay a lot more the stay in the suite, the bathroom was dirty the shower didn't even look like it had been cleaned even though we had to wait for the cleaners to finish with the room before we could check in, I don't think we will choose to stay here again as after our second stay it has really gone down in our eyes and wasn't up to the standard for the price you pay! Very disappointed

Dear Ms. R., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can confirm the room allocated to you was a Suite and I am sincerely very sorry that it seems to have fallen short of your expectations. I further apologize for the delay in checking into the room. This resulted due to a guest not leaving on time and therefore this had a knock on effect. I am sincerely very sorry that due to this guests inconsideration to the following guest ( yourself ) prevented you from being able to check in on time. With regards to the housekeeping standards, I thank you for bringing this to my attention. I am very sorry this was not reported when found shortly after check in as the duty manager would have very much appreciated being able to see the standard of housekeeping for themselves so in turn was able to provide first hand feedback to the housekeeping team and have this rectified for you immediately. I appreciate the delayed check in may have meant you did not wish for any further inconvenience being caused. I am sincerely very sorry that their standards fell short on this occasion and your comments will be reported back to them to ensure they do not provide anything less than their usual very best again. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and I am very sorry to hear that as a return guest from a previous enjoyable stay that this experience would prevent you from staying again. I very much hope you will consider to stay with us again and ask should you wish to do so to contact me directly with this email in copy. It would be my pleasure to personally assist in your reservation making process. I will also as a personal apology from myself offer a complimentary upgrade to the best room that is available on the date of your inquiry as well as offer complimentary breakfast to you both. I am very sorry this stay did not meet the same standards as your previous stay in May and very much hope we can welcome you back so you can once again experience us at our usual very best. I thank you for your feedback which will assist me in my ongoing efforts to improve the quality of our service and product standards. Kindest regards Chris Butler Hotel Manager

Mediocre

Customer review rating 4.1/5

Julie L. Couples - 02/12/2019 Confirmed reviews ALL

Felt like we were a hindrance on arrival as they were busy. Room was clean and comfortable, breakfast was ok but again didn’t particularly feel very welcome in the brassiere. Staff not particularly friendly and felt we were being a nuisance when asking for a coffee etc as we were told to sit and nobody came to us to greet us or explain breakfast or bring hot drinks.

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do pride ourselves in the high standard of customer service, therefore I will personally investigate why the team has come across less than welcoming. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest Regards Sabrin Daoud Operations Manager

Excellent 10/10

Customer review rating 4.1/5

Neil Couples - 01/12/2019 Confirmed reviews ALL

I booked a suite as a surprise treat for my partner along with tickets to the Halestorm concert at the arena. She was thrilled at both but the hotel made the experience so much more enjoyable than i had initially hoped for. The staff were very friendly and helpful, the room (suite) was spacious, very comfortable and quiet. The whole hotel oozed charm and character and along with its perfect positioning within the city attractions that we were visiting, made for a perfect choice and we are looking forward to staying again for a city break sometime next year.

Dear Mr. B., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Mr. B. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mr. B. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Miss

Customer review rating 4.1/5

Georgina H. Couples - 30/11/2019 Confirmed reviews ALL

Hotel was in a great position for the town. Staff were very friendly however room was very small and the bathroom door wouldn’t fully open due to the location of the bed.

Dear Miss H., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments will also be taken on board to find ways to rectify this. Thank you again for sharing your experience Miss H., and we hope your next visit will be as pleasant as the previous one. Kindest Regards Sabrin Daoud Operations Manager

A wonderful weekend in a beautiful hotel.

Customer review rating 4.1/5

Allison A. Couples - 29/11/2019 Confirmed reviews ALL

Faultless from start to finish. From booking to arriving and staying. Just a wonderful gem of a hotel in the perfect spot in Nottingham. Staff are absolutely wonderful whatever their role is within the hotel. Much attention to detail. Sabrin is wonderful and goes above and beyond.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your extremely kind words with the team, especially with Sabrin who is indeed a star within our hotel. I appreciate you sharing your thoughts with me. They certainly echo my own. We really do appreciate your loyalty to us and we thank you for continuing to stay with us time after time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Late November overnight stay

Customer review rating 4.1/5

Angela G. Couples - 29/11/2019 Confirmed reviews ALL

Overall the experience was excellent. The staff were very welcoming, helpful and friendly. The hotel and room were clean and provided everything we needed. The only negative was how much noise there was from the street overnight, which disturbed sleep. However, ear plugs were provided in the room, and we understood why after spending a night there.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

not up to Mercure hotels standards

Customer review rating 4.1/5

Remi Business - 28/11/2019 Confirmed reviews ALL

this hotel is not up to mercure hotels standard: - floor is not even - rooms are extremely small - showers are extremely small - insulation is really bad in terms of noise and temperature On the other hand, staff is doing great! Regards,

Dear Remi, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will certainly share your feedback with our owner to bare in mind your points upon any future refurbishment scheme that will be planned. I thank you for your very kind comments with regards to the team here and will share your kind words with them which will provide much encouragement to them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Survey

Customer review rating 4.1/5

Sl Families - 28/11/2019 Confirmed reviews ALL

Hi - as you asked I'll give feedback. The hotel was central, receptionist was efficient and friendly. All that was fine. The thing I struggled with was the significant slope to my room. I should have asked to change at the time, but I went through the evening and morning with a strange sense that my balance had been knocked out. I even slipped as I walked into the bathroom. It felt like I was in one of those house of fun you get at carnival where everything is out of kilter. I know it will come across as strange and know too it's an old building but the sense of equilibrium was real.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with regards to the slope in your room with the owner of our company to bare in mind / take into consideration upon any possible future refurbishment scheme. I am in turn extremely sorry that the sloped floor within your room impacted negatively upon your stay with us. We certainly would have welcomed the opportunity to have relocated you to an alternative room which would have been more to your liking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Hotel full of character and period features.......clean comfy rooms with excellent room service.

Customer review rating 4.1/5

Vineyard G. Friends - 28/11/2019 Confirmed reviews ALL

Very comfortable clean rooms, full of individual features . Was disappointed in the restaurant, it was good for the excellent breakfast but a bit like a coffee bar for evening meals with no atmosphere. Staff very efficient and room service speedy . Great location, and although earplugs provint was very quiet.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am however very sorry for the lack of atmosphere in the bar during the evening. I will certainly take your comments on board and see whether there is something we can do to improve upon this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Mr

Customer review rating 4.1/5

Andrew Couples - 27/11/2019 Confirmed reviews ALL

Nice room and breakfast Room noisy

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrin Daoud Operations Manager
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