Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 607 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
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Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 20% Discount at Lace Market car park. Reception validate ticket before you return to pay.

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  607 reviews

Customer review rating 3.5/5

Andrew H. Couples - Confirmed reviews ALL

Good welcome from reception staff and saved our luggage until check in time Hotel was clean including room although we booked a king room which was very small with little room around the bed As a result bathroom also small (requiring outward opening door) with "tiny" shower No bar facility open when we returned to hotel in evening (approx 9.30pm) Breakfast fresh and dining room clean and pleasant with good choice of food and drinks Cost of room was approximately £200 for one night

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest rgeards Chris Butler General Manager

Customer review rating 3.5/5

Samantha I. Friends - Confirmed reviews ALL

It was comfortable no fuss, clean rooms with adequate amenities. Great location.

Customer review rating 4.0/5

Alison P. Families - Confirmed reviews ALL

The location is perfect for the arena and parking is so close too. Just what we needed. Room clean and tidy. Like the quirky decor. Beds clean and comfortable. Spacious room. The only thing that let it down was the noise from other rooms. You could hear every bang from next door from the bathroom. And upstairs sounded like a herd of elephants from the moment we got there, throughout the night and again in the mornings.

Dear Alison P., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologise for the noise created by the rooms around you. Our night's team does hourly walk arounds and I will tell them to be on the lookout regarding the noise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana Lopes Operations Manager

Customer review rating 3.5/5

Severine P. Business - Confirmed reviews ALL

Overall this doesn’t feel like a 4 star hotel. Yes, there is an Expresso machine in the room, body lotion in the bathroom and a small gym but the hotel could do with a face lift. No staff at reception when I arrived and you can only order pizza as room service.

Dear Severine P., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

Customer review rating 4.5/5

Susie T. Couples - Confirmed reviews ALL

Very happy with our brief stay here. For a "chain" hotel, the historic building had great character. Our room was comfortable and spotlessly clean, and there are no negatives at all to report. The location was perfect for our needs, being right in the middle of Lace Market and opposite the superb Jazz/restaurant venue called Peggy's Skylight.

Dear Susie, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Susie we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html And / or you can do so on Google reviews: https://search.google.com/local/writereview?placeid=ChIJneK97dXDeUgRJ3xPA1EtCK0 Sadly, happy guests are less likely to leave reviews so we would be honestly most grateful if you could do this for us. Mentioning anyone’s name who stood our also really helps us. If you can forward to any guest who you believe would also do this for us, I would be so appreciative. Positive reviews help hotels out more than most guests realise. I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Susie for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Other web-users rate our hotel

  • 1,096 reviews 9.2/10 Location
  • 1,418 reviews 5.3/10 Room
  • 1,057 reviews 9/10 Service
  • 10 reviews 4.8/10 WiFi
  • 853 reviews 4.7/10 Comfort
  • 490 reviews 4.9/10 Cleanliness
  • 437 reviews 7.1/10 Breakfast
  • 390 reviews 4/10 Amenities

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