Mercure Nottingham City Centre George Hotel 4 stars

Not our first time in this hotel so we knew what to expect. Central location can mean it's quite noisy at times but being upgraded to the 4th floor meant we were further from the noisy street. Rooms were clean and comfortable with expected features and facilities. The safe did not work in our room but we were able to store laptop and valuables in the hotel safe. Only disappointment was that we received some free drinks vouchers for being an Le Club Accor loyal members - but even with 2 vouchers I could not get 1 Rum & Coke. I know the rule is a voucher can be exchanged for a wine, beer or soft drink but a Rum & draught Coke was cheaper than 2 glasses of wine so it makes no sense to disappoint a loyal customer!

As above, bathroom vanity light not working, extract fan not working shower screen broken ( a repair had been attempted with a cable tie) but above all the noise was ridiculous, a room where you supply ear plugs, really

Okay but room was far too hot and the air con too noisey to have running. Room 412. Bad enough for me not to want to come back.

The room was tiny. The bathroom was tired with a broken shower screen. The staff hassled us the next morning to leave. I was told it was half as much again for the Saturday night. No thanks.

Found my stay very friendly clean and comfortable and breakfast delicious

We stayed at this hotel in May for my birthday and we couldn't complain as it was lovely! We decided to come back and stay for our first wedding anniversary and paid for a suite as it was a special occasion, we were disappointed really not worth the extra money, we had to wait for the room to be finished with the cleaners so we weren't able to get in to our room till well after 3:30pm. Once in the room we couldn't understand why it's classed as a suite as it looks no different to the dulex double rooms but you pay a lot more the stay in the suite, the bathroom was dirty the shower didn't even look like it had been cleaned even though we had to wait for the cleaners to finish with the room before we could check in, I don't think we will choose to stay here again as after our second stay it has really gone down in our eyes and wasn't up to the standard for the price you pay! Very disappointed

Felt like we were a hindrance on arrival as they were busy. Room was clean and comfortable, breakfast was ok but again didn’t particularly feel very welcome in the brassiere. Staff not particularly friendly and felt we were being a nuisance when asking for a coffee etc as we were told to sit and nobody came to us to greet us or explain breakfast or bring hot drinks.

I booked a suite as a surprise treat for my partner along with tickets to the Halestorm concert at the arena. She was thrilled at both but the hotel made the experience so much more enjoyable than i had initially hoped for. The staff were very friendly and helpful, the room (suite) was spacious, very comfortable and quiet. The whole hotel oozed charm and character and along with its perfect positioning within the city attractions that we were visiting, made for a perfect choice and we are looking forward to staying again for a city break sometime next year.

Hotel was in a great position for the town. Staff were very friendly however room was very small and the bathroom door wouldn’t fully open due to the location of the bed.

Faultless from start to finish. From booking to arriving and staying. Just a wonderful gem of a hotel in the perfect spot in Nottingham. Staff are absolutely wonderful whatever their role is within the hotel. Much attention to detail. Sabrin is wonderful and goes above and beyond.

Overall the experience was excellent. The staff were very welcoming, helpful and friendly. The hotel and room were clean and provided everything we needed. The only negative was how much noise there was from the street overnight, which disturbed sleep. However, ear plugs were provided in the room, and we understood why after spending a night there.

this hotel is not up to mercure hotels standard: - floor is not even - rooms are extremely small - showers are extremely small - insulation is really bad in terms of noise and temperature On the other hand, staff is doing great! Regards,

Hi - as you asked I'll give feedback. The hotel was central, receptionist was efficient and friendly. All that was fine. The thing I struggled with was the significant slope to my room. I should have asked to change at the time, but I went through the evening and morning with a strange sense that my balance had been knocked out. I even slipped as I walked into the bathroom. It felt like I was in one of those house of fun you get at carnival where everything is out of kilter. I know it will come across as strange and know too it's an old building but the sense of equilibrium was real.

Very comfortable clean rooms, full of individual features . Was disappointed in the restaurant, it was good for the excellent breakfast but a bit like a coffee bar for evening meals with no atmosphere. Staff very efficient and room service speedy . Great location, and although earplugs provint was very quiet.

Nice room and breakfast Room noisy