Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating 4.1/5 3,052 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Nottingham City Centre George Hotel
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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP
nottingham
united kingdom

Tel: +441159599777

Fax: (+44)115/9581335

Check-in from 14h00

Check out up to 12h00

  • NET :  NET Lace Market

  • By plane

    EAST MIDLANDS At 22.53km / 14 miles

  • By train

    NOTTINGHAM At 1.61km / 1 miles

GPS :52.953693, -1.144617

Our accommodation(s)

All 76 air conditioned bedrooms have been individually designed to offer the best in guest comfort and satisfaction. Each room is equipped with the latest amenities, such as WiFi Internet, flat screen TV's, Ipod docks.

City Pad with Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard King Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard Twin Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Privilege King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Suite with King Bed and Single Sofa Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

1822

Type of cuisine: Other cooking style

Stylish restaurant, serving beautifully prepared food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1822

Non contractual photo

Stylish lounge bar. The perfect place to unwind with your favorite book. Sample a drink or and whip up a conversation. Serving a full range of light refreshment including international and local wines, beers and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 128

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Nottingham City Centre George Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,052 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,557 reviews

Excellent location

Customer review rating 4.1/5

Jamie L. K. H. Couples - 20/10/2020 Confirmed reviews ALL

Sophie on reception was very helpful, nice room and a lovely breakfast

Dear Jamie & Kirsty, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Thank you especially for your kind comments about Sophia. This really is wonderful to hear and I will certainly be sharing your kind words with her and am sure this will provide her with a huge amount of encouragement. Thank you. If you have a moment Jamie & Kirsty we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Jamie & Kirsty for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Very good stay

Customer review rating 4.1/5

Robert Business - 18/10/2020 Confirmed reviews ALL

I’ve enjoyed the stay at the hotel which was a quiet hotel considering the location(centre of Nottingham). Very friendly staff and great service

Dear Robert, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Robert we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. In these challenging times positive reviews really do help us out so very very much. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Robert for sharing your experience and for having chosen to stay with us and we look forward to welcoming you back tomorrow. With kindest regards Chris Butler General Manager

Good location

Customer review rating 4.1/5

Emily Couples - 18/10/2020 Confirmed reviews ALL

Front of house staff were lovely and so helpful. Comfy bed but small room and bathroom needed updating.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I welcome and thank you for your feedback with regards to the bathroom and will share your comments with our owners to take on board. Your comments are well received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Relaxing,comfortable, safe stay

Customer review rating 4.1/5

Philip L. Couples - 17/10/2020 Confirmed reviews ALL

We checked in to our suite Friday morning, on entering the room wow , the original room where Notts County was formed, and us both being big notts fans, just started the stay off on a high. Room was decorated to suit the notts county theme with article clips, signed shirt, and even a trio of magpies in the corner. Room was very spacious with large TV, nespresso machine, and king sized bed which are very comfortable. Nice sized bathroom with separate bath, and shower. Staff extremely polite throughout the day, and nothing was to much trouble to them when you needed extras. Breakfast was beautifully served, and tasted great. All in all a great gem of a hotel, with dedicated staff, offering a great nights stay, or two in our case.

Dear Mr. l., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. I am so pleased to hear you loved room 102 which is indeed the Notts County room. It really is wonderful to hear feedback about this room, especially from a Notts County fan/s where it will always be appreciated the most. If you have a moment Mr. l. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mr. l. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager
Customer review rating 4.1/5

Anonymous Couples - 16/10/2020 Confirmed reviews ALL

Kind and profwssional staff, nice and clean rooms

Dear Raul, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Raul we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Raul for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Great location, good value but miserable staff

Customer review rating 4.1/5

Allison Couples - 14/10/2020 Confirmed reviews ALL

Great location in the city and we got a really good rate but the receptionist was cold and the woman who served us at breakfast did not want to be there and resented us being there. It was my husbands birthday and I was really embarrassed.

Dear Allison, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I deeply saddened to hear of your feedback with regards to the team here. I am genuinely inundated daily with praise about the warmth and friendliness of the team with our customer service scores being something we pride ourselves on. This therefore disappoints me greatly that you did not receive this say warm friendly service and for this I apologize. I will speak with the team members and share your valuable feedback and make sure that we do not let ourselves down again. I once again apologize for you not having experienced us at our usual very best. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Well located, lovely room

Customer review rating 4.1/5

Chloe W. Couples - 13/10/2020 Confirmed reviews ALL

I had an amazing birthday away in Nottingham with a gorgeous room. Staff very welcoming and friendly and all the shops and restaurants were right on the door step. Couldn’t have asked for a nicer place to stay for my 21st, even during the pandemic.

Dear Luke, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. We are extremely grateful that you chose to stay with us and allowed Mercure Nottingham City Centre to play a small part during such a special occasion. Thank you. If you have a moment Luke we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Luke for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Good location comfortable clean hotel

Customer review rating 4.1/5

Julie J. Couples - 12/10/2020 Confirmed reviews ALL

Very clean good rooms ver centrally located

Dear Julie, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Julie and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Not a Deluxe Room

Customer review rating 4.1/5

Callum Couples - 12/10/2020 Confirmed reviews ALL

I paid extra to upgrade to a deluxe king room and found it to by nothing like the pictures advertised on the website. The bathrooms look very nice on the website and the bathroom we had was one of the worst I have ever had in a hotel. The mini fridge was empty when it should of been filled and mattress was Extremely uncomfortable with a hole in the middle of it.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed the mini bar has been emptied as we have removed such items due to covid-19. You will see that the price paid is significantly cheaper than our usual rate to reflect such amenities having been removed. I apologize for any disappointment caused. I do apologize for the hole you mention in the mattress and this not having been identified prior to your stay. I will speak with both my maintenance team and housekeeping team about this and thank you for bringing it to my attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Amazing place

Customer review rating 4.1/5

Aleksandra Couples - 12/10/2020 Confirmed reviews ALL

The front desk staff welcomed us with a big smile, we got information about our room, key cards, breakfast. They showed us Tavern and recommend nice places to see in Nottingham. Also, we were informed about the COVID19 guidance what makes me feel really safe. The room was beautiful and soundproof so we could relax without hearing buses or cars outside. Nice clean bathroom and comfortable bed. We loved every minute of staying in the Mercure Hotel and I am sure we will visit it again. Strongly recommend this place. Aleksandra

Dear Aleksandra, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Thank you so very much for your kind and encouraging comments about both Sabrin and Sophia. This really is wonderful to hear and I will be sure to share your wonderful comments with them. If you have a moment Aleksandra we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Aleksandra for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Better than expected and staff lovely

Customer review rating 4.1/5

C. D. Couples - 12/10/2020 Confirmed reviews ALL

We had a bit of rough journey getting to the hotel as first time in Nottingham and the lovely staff were so friendly and welcoming that it was instantly forgotten. We were upgraded to a fab suite and our overnight stay was perfect.

Dear C., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. I am so sorry to hear you didn't have the best journey getting to us but so pleased to hear that was immediately forgotten once you arrived at the hotel. If you have a moment C. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again C. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Good stay

Customer review rating 4.1/5

Jp Friends - 11/10/2020 Confirmed reviews ALL

lovely staff, very nice hotel. However shower door and lamp broken but not too much of an issue.

Dear Jodie, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am however very sorry with regards to the maintenance issues experienced with the shower door and lamp. I apologize for these issues not having been identified prior to checking in and thank you for bringing them to my attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Well located, friendly team, room and cleanliness dreadful

Customer review rating 4.1/5

E Couples - 11/10/2020 Confirmed reviews ALL

We were visiting Nottingham for my fiancé’s birthday, which I had made clear in the notes and requested a room with a bath. Pricing was very reasonable, however would have happily paid more for a clean and looked after room. The room looked like a last let room, run down and cleanliness was ‘ok’, now more than ever I would expect pristine. The bath had dirt and grime around and so did the amenities in the bedroom. We were given disposable tea and coffee facilities due to Covid - but then the usual room facilities were still there? Was this just for show? The nespresso machine had 2 decaf coffee and 1 espresso capsule.. no selection and therefore had to make a choice of who got the coffee. The room had two fire exits in (great for H&S) but looked dreadful! Desk chipped, marks all over the walls, lighting very dark, the bathroom mirror light was like a strobe, the Shower had no pressure and the generator next to the room was unbelievably loud 24/7. We had requested a bath because the pictures show lovely roll top baths in them and nicely decorated rooms. I had contacted the hotel twice to ensure everything would be perfect, if I’d known the room was going to be like that I would have never made the request at all. When we arrived the lift was broken and was asked to walk to the fifth floor - surely you offer available rooms on other floors first? To me this clearly seemed like an opportunity to sell a poor room. The pictures of the hotel looked lovely, peer reviews were good too. However, I wouldn’t stay here again. We were visiting for one night and with all the restrictions, did not want to waste any time complaining and trying to sort.

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. May I firstly apologize for the issues you experienced with the housekeeping standards. This is something we usually pride ourselves on and I am extremely disappointed we seem to have failed on the day of your stay. I thank you for sharing your comments and will certainly view this room with my housekeeping team from top to bottom to identify any issue and have them rectified immediately. I do also apologize with regards to the lift not having worked. This was due to guest misuse and was unforeseen. Indeed we do allocate from bottom to top but with so few Privilege rooms ( only 13 in total ) and with all lower floor privilege rooms having been checked in days prior ( staying on multiple night stays ) the Privilege rooms on the 5th floor were the only ones remaining. I sincerely do apologize for any inconvenience caused. Guest requests for baths are taken on board and where possible we will meet these requests. However, with only a very small amount of rooms here at Mercure Nottingham having baths ( only 15 rooms out of 76 ) meeting the request for a bath is not always possible and I apologize that on this occasion we were not able to do so. The roll top bath photo you have seen also belongs to our George Suite and not the Privilege room category you had booked. I am very sorry for any disappointment caused. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and your feedback is very well received. It will assist myself and the team in our ongoing efforts to improve the product and service standards. It is my sincerer hope that Mercure Hotels will be able to provide you in the future with an experience that reflects us at our usual very best. Kindest regards Chris Butler Hotel Manager

Great location, room and stay

Customer review rating 4.1/5

Mark Couples - 11/10/2020 Confirmed reviews ALL

Made welcome on arrival and treated very well. Thank you to all the staff.

Dear Mark, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Mark we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mark for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Definitely worth it :)

Customer review rating 4.1/5

Sara Couples - 10/10/2020 Confirmed reviews ALL

The location was easy to find, the staff were friendly and the room was nice and organised.

Dear Sara, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Sara we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Sara for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Tiny room

Customer review rating 4.1/5

Matt M. Business - 09/10/2020 Confirmed reviews ALL

Room was tiny, hot and bathroom could definitely could have been cleaner - glad I was only staying one night

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can see you did book our smallest room grade, a City Pad. We have a range of larger room grades which you may have prefferred which would have provided the additional space you desire or require. Our Privilege rooms and Suites are the largest and I highly recommend them. I do apologies for the less than impressive housekeeping standards you mention about the bathroom and will share your feedback with the team. I am sincerely very sorry for this experience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Good stay

Customer review rating 4.1/5

Ow Business - 08/10/2020 Confirmed reviews ALL

Quick check in, clean room, no issues st all..

Dear Olivia, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. I thank you and welcome your comments about the bathroom which I will be sure to share with our owner to consider upon any future planned refurbishment plans he may have. If you have a moment Olivia we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Olivia for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Really comfortable stay in these strange times.

Customer review rating 4.1/5

Angela Couples - 07/10/2020 Confirmed reviews ALL

We booked for the weekend and had a really comfortable stay. Hygiene and social distancing measures were very good. It was really no inconvenience to have no room servicing during our stay - in fact it was nice to know we could nip back to the room when it was rainy outside without worrying we would come back while attention was being cleaned. The lift was out of order when we arrived but Reception happily moved us from the 4th floor to the 2nd when I explained that I couldn't manage 4 floors of stairs. A pleasant surprise was that cooked breakfast was available in the restaurant on Sunday morning (although not Monday morning). The breakfast was great, but staff on table service did look really harassed because of the number of people they had to serve. All in all a great relaxed stay, made every nicer by Sophia and Sabrine on reception who were chatty, entertaining and very helpful. We have already booked again for December!

Dear Angela, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Angela we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Angela for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Disappointing

Customer review rating 4.1/5

Gillian Friends - 07/10/2020 Confirmed reviews ALL

Given paper cups in bag with tea and coffee. Booked cooked breakfast but given a grab bag with small banana, yoghurt, water, small carton processed orange juice and 2 mini pastries. I was not notified before booking that breakfast would not be served. I could have made alternative arrangements! Room very dusty, showers door kept coming off the rails, mildew on bathroom ceiling. When my friend asked for a glass to take her medication the male receptionist said “ I didn’t realise you couldn’t take tablets with a paper cup” how rude! She has to take special medication that is dissolvable. I feel like this hotel is using Covid as an excuse to cut corners. I won’t be coming back!

Dear Ms L., Thank you for your email and I am sorry to hear regarding your experience with us last night. Firstly I would like to apologise for the cooked breakfast not being available during your stay with us. Due to the current situation many hotels in UK provide limited services. I myself stayed in 3 Accor hotels during my trip to Scotland last week, some of these hotels provided “grab and go” style breakfast exactly the same as us, the other 2 provided continental items only on their restaurant as room service was not available. I understand that this may be an inconvenience for guests who are hoping for some “normality”, unfortunately until this pandemic passes, services will be limited depending on the demand and availability. Our prices are also reflective of the limited services we offer. Our continental breakfast is priced at £6.00 per person for which I will be happy to submit a refund for you. I will submit the refund of £12.00 today for our head office, however as most of the staff are still part furloughed, this may take longer to be processed. I also do apologise for not being able to provide glasses when requested. During this pandemic hotels are to remove most items from the bedroom to avoid contamination from previous guests. As we are not able to sanitize glasses, coffee sachets etc in the bedrooms, these are to be provided in carefully pre packed bags. This is again the same in the vast majority of the hotels in the UK. During the last few months guests have appreciated this as this shows our extra pre caution and putting both staff’s and guest’s health as priority. I have personally gone to the bedroom you have stayed in last night where I didn’t find the shower door to be broken I did admittedly find it a little stiff. Something I apologise for not having identified prior to your staying and thank you for bringing this to my attention. I have however not found mould on the bathroom ceiling. I am sorry to hear that you do not wish to return to us. Should you wish to do so in the future where we will be able to offer full services, please contact myself direct and I will ensure that you will receive a discounted stay. If there is anything else I can do for you, please let me know. Kindest Regards Sabrin Daoud Operations Manager

Great location

Customer review rating 4.1/5

L P. Couples - 07/10/2020 Confirmed reviews ALL

The location is excellent, couldn’t fault it for access to the city. However the bedrooms and en-suite could use some TLC - marks on the walls, mould in the shower etc. The breakfast is really overpriced for £10pp, id recommend venturing out instead. Check in staff were lovely and helpful.

Dear Loren, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

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