Mercure Nottingham City Centre George Hotel

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Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 777 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

  • NET:  NET Lace Market

  • By plane

    EAST MIDLANDS At 22.53km / 14 miles

  • By train

    NOTTINGHAM At 1.61km / 1 miles

GPS:52.953693, -1.144617

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our accommodation(s)

All 76 air conditioned bedrooms have been individually designed to offer the best in guest comfort and satisfaction. Each room is equipped with the latest amenities, such as WiFi Internet, flat screen TV's, Ipod docks.

Our guest reviews

Our guest reviews for
Mercure Nottingham City Centre George Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  777 reviews

TripAdvisor Rating  4.0/5  1,744 reviews

Certificate of excellence 2022

Customer review rating 3.5/5

Lisa Couples - Confirmed reviews ALL

The hotel is lovely and the rooms were gorgeous. They were a little noisy, but this is due to the location so is not the hotels fault - it's located right in the middle of town so perfect for those who want to party and crawl back to their bed easily! Some of the staff are really really lovely, others were less so. This was a shame as the booking was for the night before our wedding and some of the staff were really lovely about this, others (particularly one, we didn't catch her name) were just fairly consistently arsey. Wouldn't book again due to this member of staff.

Dear Lisa, Thank you for taking your time to leave us a review. I am sorry that you felt less than welcoming by certain members of staff. I am unsure which member you refer to as we have multiple ladies working on reception. however I will speak with all of them to ensure this does not occur again in the future. Thank you for choosing to stay with us and we do hope we will have the chance to welcome you back where we can show you nothing but our usual very best. Kindest Regards Sabrin Daoud Operations Manager

great location

Customer review rating 5.0/5

Mrs O. Couples - Confirmed reviews ALL

Very welcoming staff , Room was spotlessly clean with all the facilities we required. Breakfast was superb so much on offer and cooked to perfection. All staff were extremely helpful and welcoming. The only down side were the pillows as they were quite hard.

Dear Angela, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Angela and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Great location - friendly staff

Customer review rating 4.0/5

J D. Families - Confirmed reviews ALL

One night stay with my daughter everything was clean and nice with helpful staff

Dear J D., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience Ms D., and we hope your next visit will be as pleasant as the previous one. Kindest Regards Sabrin Daoud Operations Manager

No-fuss accommodation in a great location

Customer review rating 4.5/5

Gimtare Couples - Confirmed reviews ALL

We stayed at Mercure for a night when attending a concert in Nottingham and were fully satisfied with the hotel. The room was clean and we had a quiet night's sleep. The people at reception were exceptionally friendly. You can't ask for more for that price.

Dear Gimtare, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Thank you for your special mention about Sophia, she is indeed a star within the team. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Gimtare and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

great location excellent staff

Customer review rating 4.5/5

Duncan T. Business - Confirmed reviews ALL

all very positive

Dear Duncan, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Duncan we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Duncan for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Great hotel

Customer review rating 5.0/5

Dawn Couples - Confirmed reviews ALL

From entering the hotel the staff were very friendly and helpful. The room was spotless with little extras. It was a great nights sleep in a comfortable bed with no noise from outside. Although we didn’t go down for breakfast until 10.30 the food was plentiful and fresh. We have stayed in this hotel a few times now and will continue to do so when in Nottingham.

Dear Dawn, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Dawn we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Dawn for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Good location and excellent customer service

Customer review rating 5.0/5

Linda Families - Confirmed reviews ALL

This was our third stay and we have been satisfied every time with room quality and cleanliness, breakfast buffet and helpfulness of staff. I wouldn't hesitate to recommend.

Dear Linda, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Linda and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Good stay

Customer review rating 4.0/5

Kevin T. Couples - Confirmed reviews ALL

Just what we needed great staff ,good breakfast

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Kevin and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrin Daoud Operations Manager

Amazing stay

Customer review rating 5.0/5

Amy Couples - Confirmed reviews ALL

The hotel is situated in a great location. It was close to all the places we wanted to visit. This trip was an over due trip to see my fiancé favourite band. When we arrived check in was quick and to top it off we had been upgraded. The room was lovely and had everything we needed. Thank you would definitely visit again

Dear Amy, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Amy and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Won't be going back.

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly efficient reception. Dirty room, headboards covered in dust, windows covered in pigeon droppings. The room was so noisy it was impossible to sleep, smoke detector light flashing all night. Nice breakfast, friendly well presented staff.

Dear Graham, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for highlighting the issues you have experienced, I will ensure to pass your comments to the housekeeping team to make sure that this will not occur again in the future, however I am sorry that this was not spotted prior to your arrival. We do thank you for your comments on the team and breakfast. We do hope you will give us a second chance in the future where we can show you nothing but our very best. Sincerely, Sabrin Daoud Operations Manager

Customer review rating 2.0/5

Wayne J. Couples - Confirmed reviews ALL

Woken at 4am by rowdy guests banging on each other’s doors, obviously a party booking. When I phoned reception to complain about the noise & enquire why they would locate party bookings next to other guests, the response from reception was “well if not you somebody else”. To say I was not impressed was an understatement!

Dear ,Mr. J., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sincerely very sorry to hear that fellow guests disturbed you during your stay. I am further very sorry should the response from the reception team when you asked your question not have been received well. Indeed it is not possible to place larger groups away from all other guests, that is I am afraid impossible as they would naturally need to be placed somewhere in the hotel where other rooms are located. Also, larger groups also book separately via various different booking channels so it is not always possible to identify larger groups due to them booking seperately. I do apologise further for any inconsideration that fellow guests had during your stay and for the disturbance they caused to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Well located

Customer review rating 4.5/5

Richard Couples - Confirmed reviews ALL

As ever, a pleasant night in Notttingham city centre.

Dear Richard, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Richard and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Very easy for town

Customer review rating 4.0/5

Julie W. Couples - Confirmed reviews ALL

Made a mistake booked wrong room normally have a bigger one okfor 1 night but hate looking out on to a brick wall

Dear Julie , We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should any guest have a problem with the room allocated our team would be more than delighted to look at alternative bedroom options for you. We hope that we will have the chance to welcome you back with us again in the future. Sincerely, Sabrin Daoud Operations Manager

Well located

Customer review rating 4.0/5

H S. Couples - Confirmed reviews ALL

Hotel was good and clean and was excellent, apart from the view out of the window, I booked a day room and sort of had the impression they stick you in the most least desirable room , because it's the cheapest time of the day .

Dear Ms. s., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. With our day use rooms we are at the mercy of which guests have checked out by the time you arrive as day uses are available as early as 9am. Therefore the room allocated to you will be determined purely on which room of the room grade you have booked has checked out. We thank you for your kind words about our housekeeping standards and I look forward to sharing your comment with our team. We thank you for having chosen to stay with us on this occasion and sincerely hope we can welcome you back in the future. Kindest regards Chris Butler General Manager

Great customer service

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Friendly helpful staff

Dear David, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience David and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Well located

Customer review rating 4.0/5

Anna P. Friends - Confirmed reviews ALL

We were warmly welcomed at reception. Room was small and bathroom tiny with barely enough room to sit on the toilet (which had a broken seat, that was fixed on request). Bed was comfy and the aircon was great and breakfast was amazing. Only real dispute was the parking. I had called ahead and was told to use the NCP car park in the lace market, which I did. On checkout I was told it was the wrong car park and no parking discount could be given. This car park was the only NCP one in the vicinity so I cannot see why is was incorrect. Ended up paying full price for the car park. The man at reception could not offer any explanation even when I showed him on my phone that no other NCP was near. I will use this hotel again because of its location.

Dear Anna, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. I am sorry that you parked in the wrong car park for your stay with us. We do offer a discounted rate for the Lace Market car park, unfortunately not for Stoney Street. They are back to back each other. I am sorry should there been a misunderstanding when you called. I am also sorry regarding the maintenance problems in the bedroom, however I am glad that the team managed to rectify this for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrin Daoud Operations Manager

well located lovely staff exciting room decor

Customer review rating 4.5/5

Brenda Couples - Confirmed reviews ALL

Ideal location for Motorpoint Arena five mins walk, Lace Market Car Park 5 mins walk, lots of cafe and food places, perfect location. Room 221 was fascinating! clean and funky! Staff just lovely especially Darren on reception.

Dear Brenda, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Thank you for your special mention of Darren, I will make sure this will get shared with him. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Brenda and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Floors were wonky. No towels in room for 4 people. Not even a hand towel

Dear Adele, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do apologise for housekeeping missing the towels in the room. Our team is available 24/7 and the team would have been more than happy to rectify this, however I am sorry that this was missed in the first place. Thank you once more for your review, we hope to be able to welcome you back where we can show you nothing but our very best. Kindest Regards Sabrin Daoud Operations Manager

One night stay

TripAdvisor rating 4.0/5

emmalbrewin1989 TripAdvisor review

For the money paid the room was adequate. Quite quirky decor around the hotel and perfect location for a night out in nottingham. Easy to check in and out and the staff were very helpful. Would recommend.

Dear emmalbrewin1989, Thank you so much for taking your time to leave us a review. I am delighted that you enjoyed your stay with us and thank you so much for your kind comments on the team. I will ensure that your review will get shared with the staff. Thank you again for your review and for choosing to stay with us. Kindest Regards Sabrin Daoud Operations Manager

Nice decor

TripAdvisor rating 4.0/5

amina00720 TripAdvisor review

I booked the suit and expected a lot more space but this was not the case the lounge area was really small and when you walk in the sofa bed was already open and was well to wall. The room decor was nice and bath room was lovely loads of space but disappointed with lounge area. As this was the reason we booked this room so we could chill in this area. The staff on site was lovely idea location for city centre.

Dear Amina, Thank you so much for your review. I am delighted to hear you had such an enjoyable stay with us. I do apologise for any disappointment for the sofa having been made into a bed. This is the case when the room is booked for 3 or more people. We always recommend when booking for more than 2 people to book separate rooms should space be of a high priority. For single occupancy rooms our smaller City Pads are most ideal or even our Standard King rooms for more space. I thank you for your kind words about the team which I look forward to sharing with them and delighted our location was ideal for your time in the city. The team and I thank you for having chosen to stay with us on this occasion and sincerely do hope we can welcome you once again in the not too distant future. Kindest regards Chris Butler Hotel Manager

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