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Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating 4.1/5 2,898 reviews
Mercure Nottingham City Centre George Hotel
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+ 19 Services
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Hotel extras

  • 4 dedicated meeting rooms accommodating up to 100 guests

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP
nottingham
united kingdom

Tel: +441159599777

Fax: (+44)115/9581335

Contact email

Check-in from 14h00

Check out up to 12h00

  • NET :   NET Lace Market

  • By plane

    EAST MIDLANDS At 22.53km / 14 miles

  • By train

    NOTTINGHAM At 1.61km / 1 miles

GPS :52.953693, -1.144617

Our accommodations

All 76 air conditioned bedrooms have been individually designed to offer the best in guest comfort and satisfaction. Each room is equipped with the latest amenities, such as WiFi Internet, flat screen TV's, Ipod docks.

City Pad with Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard King Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard Twin Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Privilege King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Suite with King Bed and Single Sofa Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Our restaurants and bars

1822

Type of cuisine: Other cooking style

Stylish restaurant, serving beautifully prepared food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1822

Photo non contractuelle / Strictly non binding

Stylish lounge bar. The perfect place to unwind with your favorite book. Sample a drink or and whip up a conversation. Serving a full range of light refreshment including international and local wines, beers and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 128 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Nottingham City Centre George Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,898 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,521 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Single room pretending to be a Double :-(

Customer review rating 4.1/5

Minty Couples - 17/02/2020 Confirmed reviews ALL

This room was too small for two people - we had to move round the bottom of the bed via the bathroom Table lamp didn't work nor did the replacement Lighting in room could have been better However, 10/10 for the breakfast and service

Dear Ms. N., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can see you booked and stayed in our smallest room, a City Pad. These are small rooms and more ideal for 1 guest but can sleep 2. We highly recommend our Standard King rooms which are slightly larger and more ideal for 2 guests or if you want a lot more space our Privilege rooms or Suites would certainly provide this. I am sorry to hear the lamp did not work. These are 'touch lamps' and I apologize should this not have worked and for any inconvenience caused. I do thank you for your kind comments about breakfast which I will share with the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

A little underwhelming

Customer review rating 4.1/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

A colleague had previously stayed at your hotel and highly recommended it. I booked a King room which she had previously stayed in which included a mini bar with a snmall selection of drinks. On entering my room, it felt cold. There were no drinks other than tea bags/instant coffee and not even a bottle of water (which my colleague staying in a king room on the same night said there were two bottles on water in her room). Breakfast was OK but on a number of occasions I had to ask for butter and was given two small hard portions. Is there a butter shortage? Very underwhelmed

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to hear you were disappointed with your stay. Mini bars are available in our Privilege rooms and Suites which are our top two room categories and are not found in the Standard King rooms which is why you will not have found one in your room. Your colleague will have therefore stayed in one of these two room grades when staying with us previously whether having booked it or upgraded to upon check in. I am extremely sorry should there have been no complimentary bottled water in your room and apologize for this. I will speak with our housekeeping team for their error and will ensure this does not happen again. I thank you for bringing this to my attention. Reception is also available 24.7 so should you believe any item has been missed please do contact them as they would be delighted to help. With regards to butter, I am very sorry should you have felt the portions to have been too small. Should you require any additional portions we would be delighted to provide more. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Good location

Customer review rating 4.1/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

It took me a while to check in as I didnt have my ID. I’ve never been asked before and had left my purse at home.

Dear Ms. J., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The requirement of ID when checking into hotels is not uncommon but I am very sorry should this have been your first experience needing to show ID and for any inconvenience this may have caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Good service

Customer review rating 4.1/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

Service was good overall - at check-in, when food was ordered to the room. I was offered an upgrade as I have transitioned to the silver membership level Room was very good. Improvement areas: - AC too noisy and heater too hot and flashed error - water leaks outside shower... possible cracked tiles? - wash basin is too small - sofa bed in side room was not set properly - room could have a couple of sockets with USB ports for charging - iron leaky and not good - Ironing board cover loose and needs replacement or fixing - ear bud seen under the big floor to ceiling mirror Given the size and decoration of the room the above issues drop the standard. And some are fairly easy to fix. This does not mean I had a bad stay. I am a regular visitor and come for work so my stay tends to be functional hence things like the iron etc are important. Hope this helps in terms of what can be done to make your overall offering even better.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and I thank you for your detailed feedback which will assist me in doing so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Well located

Customer review rating 4.1/5

Sally Friends - 15/02/2020 Confirmed reviews ALL

A group of us stayed with you, I booked two rooms (3 people in one and two in another) and Another friend was in a third room by himself. Our room for two was so small, we couldn’t both get ready at the same time! Our friend staying on his own who booked after us had a much bigger room! I asked for the first two rooms to be close to one another so could understand this may have dictated the room that was available, however we weren’t even close together!

Dear Ms. R., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns Ms R., and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrin Daoud Operations Manager

Great location

Customer review rating 4.1/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

Last minute stay lovley reception staff a little on the expensive side for the room .

Dear Siwan, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Warm and noisy

Customer review rating 4.1/5

Hayley Families - 12/02/2020 Confirmed reviews ALL

We unfortunately didn't enjoy our stay. We know that city centre noise on a Friday and Saturday night is inevitable but the bass from the music in the bar downstairs was too much and continued into the early hours, we all suffered broken sleep, especially my youngest son. The ear plugs provided are not suitable for everyone. Also the room was a bit cosy for the 4 of us and despite having the air con on remained hot all the time. We did expect more as we had paid for a privilege room. The hotel was nice and well presented with welcoming staff and we did enjoy the breakfast, although there was no pastries available the first morning.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am extremely sorry to hear you were disturbed from the noise from a local bar and apologize for this. Where this is unfortunately out of our control we very much hope we will have the opportunity to welcome you back in the future. Please do mention this at the time of booking and we can discuss alternative room placements where noise disturbance will be experienced less than your recent stay. I am further very sorry to hear of the warmth of your room. Our reception team can be contacted 24.7 and would be delighted to assist with the AC settings to ensure the room reaches a comfortable temperature for you. I am sorry that we did not have this opportunity. Thank you for your kind comments about the team which I will ensure is shared with them all. I have no doubt this will provide them with much encouragement. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

The Best Centrally Located Hotel

Customer review rating 4.1/5

Davy Couples - 10/02/2020 Confirmed reviews ALL

The Mercure Nottingham City Centre is my hotel of choice whenever I’m visiting. It is ideally located near all the bars and restaurants, as well as being close by the tram stop & railway station. The hotel is full of charm and character, with tastefully decorated cosy rooms. Check in is always efficient and taken care of by attentive staff. The bar is well stocked, and the restaurant serves some really nice food, be it breakfast or dinner. The hotel is virtually faultless, and I can not recommend it enough for either business or pleasure stays.

Dear Mr. C., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Mr. C. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mr. C. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Well located

Customer review rating 4.1/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

It was a lovely room with everything we could need, the bed was comfortable and the hotel was in the middle of the city centre so it was perfect to explore the city.

Dear Mariana, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Mariana and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Meeting room hire

Customer review rating 4.1/5

Tesh P. Business - 09/02/2020 Confirmed reviews ALL

Meeting went well but we always seem to have an issue with the projector

Dear Tesh, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are so sorry to hear of your issues experienced with the projector. This is most disappointing to hear, especially as we never seem to experience any other conference held here having these same problems. We are unsure why it is only yourselves that continue to experience these issues but we remain committed to assist in any possible way we can. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Brilliant

Customer review rating 4.1/5

Wendy M. Couples - 08/02/2020 Confirmed reviews ALL

Very welcoming staff, made us feel at home.

Dear Wendy, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Wendy and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Well located

Customer review rating 4.1/5

Sheila F. Friends - 04/02/2020 Confirmed reviews ALL

Brief but comfortable

Dear Sheila Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Sheila we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Sheila for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Good location

Customer review rating 4.1/5

Klaus Families - 04/02/2020 Confirmed reviews ALL

Quiet rooms - friendly staff. No Welcome gift even though one shold be give to an ALL Gold member !!

Dear Klaus, We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry your welcome gift was missed. Here at Mercure Nottingham we double up the drinks vouchers as our welcome gift so should this have been either missed or not obvious I very much apologize for any disappointment caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Excellent location

Customer review rating 4.1/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

Right in the middle of Nottingham city centre

Dear Michael, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Michael we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Michael for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

A mixed bag

TripAdvisor rating 4.0/5

mE9544RR 03/02/2020 TripAdvisor review

Good hotel which I'd stayed in before, however, this time I had a Standard room (I think they call it a 'City Room' or something similar) which was extremely small for two people to and the one we stayed with had an air conditioning unit the size of a small van outside the window which didn't shut down at all, meaning that sleep was intermittent even with the window closed and earplugs in. Previous room was overlooking the street and was spacious, quite and comfortable, and would warrant a solid 'five' for sleep quality and room categories ....you get what you pay for. Staff and location excellent regardless.

Dear mE9544RR, Thank you for your review. Here at Mercure Nottingham City Centre we do have a range of room grades ranging form our smallest, the City Pad through to our larger Standard King rooms, Privilege rooms and Suites. I am sorry to hear that you found our City Pad rooms to have been smaller than you had expected and indeed smaller than the larger room grade you have previously chosen for a prior stay. Our team are always happy to be contacted to discuss room grades prior to booking should you wish to obtain further information about our rooms to ensure a suitable room category is chosen to ensure you have an enjoyable stay with us. I am pleased to hear our location was ideal for your stay and thank you for your kind comments with regards to the team. Thank you for having chosen to stay with us again, we very much hope we will have the pleasure of being able to welcome you back again soon. Kindest regards Chris Butler Hotel Manager

Mercure George Street City Centre Nottingham

TripAdvisor rating 4.0/5

nicklsmith09 03/02/2020 TripAdvisor review

Excellent position and well appointed hotel right in the heart of Nottingham city centre. Staff friendly and attentive. Good breakfast and comfortable room ….. overall this was an excellent experience.

Dear nicklsmith09, Thank you for your review. The team and I are delighted to hear you had such an enjoyable stay and thank you for your kind and encouraging comments with regards to the team here. We are pleased to hear you were comfortable during your stay and also had an enjoyable breakfast experience to finish your stay with us here at Mercure Nottingham City Centre. We thank you for having chosen to stay with us on this occasion and very much hope we will have the pleasure of being able to welcome you back again soon. Kindest regards Chris Butler Hotel Manager

Not the standard we would expect

Customer review rating 4.1/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

The duvet wasn't wide enough for the bed. The toilet seat was broken. There was only one towel in the bathroom. We couldn't get any hot water out of the basin tap. I thought the rooms would be checked before guests arrive.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear of the issue you mention with the toilet seat and hot water. Both of which are being checked by our maintenance team who ask me to pass on their personal apology for this not having been identified prior to your arrival. Additional towels can be found in the wardrobe with the main set placed in the bathroom. I do apologize should this have not been obvious and therefore caused you any inconvenience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager
Customer review rating 4.1/5

Rob W. Couples - 02/02/2020 Confirmed reviews ALL

Lovely room and perfect breakfast! Staff very helpful A*

Dear Rob, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Rob and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Great location and nicely appointed hotel

Customer review rating 4.1/5

Nick S. Couples - 02/02/2020 Confirmed reviews ALL

Very enjoyable - staff very pleasant and helpful and very comfortable room.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrin Daoud Operations Manager

Comfortable, central and friendly

Customer review rating 4.1/5

David R. Business - 01/02/2020 Confirmed reviews ALL

Efficient check in and check out (express), the room was clean and comfortable. The toilet of first room I was given (317) was running continuously and I was given another immediately. The room was cold despite my efforts in trying to set the AC to heat. I finally turned the AC completely off as it was also noisy. The Wi-Fi was slow and barely usable (high latency, low bandwith). The bathroom was heated and everything worked well. I appreciated the complementary coffee/tea and biscuits. The bed was comfortable and warm. It's also nice to find power outlets next to the bed. The staff was helpful and friendly. The breakfast buffet was average but acceptable. The staff was maybe a bit too zelous in wanting to remove plates and cups as soon as possible. My overall experience was positive, and I'll come back. I find the hotel very well situated. On the other hand, I was disappointed with the Accor app which didn't show my booking, and didn't record my points despite my signaling this at check in and before I contacted support.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. I am sorry regarding the issues you have experienced within the 1st bedroom however I am glad that the team managed to rectify this for you. I will share your experience with the breakfast team and provide the necessary re training. I have checked and I can confirm that your membership was added to your booking at hotel level and you will receive the points for the bedroom booking with us. Thank you again for sharing your experience Mr R., and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrin Daoud Operations Manager
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