Mercure Nottingham City Centre George Hotel

Dear Amara, Thank you so much for your review. I am so truly delighted to hear that you had such an enjoyable stay with us. It certainly seems that you got to know many of our team members very well during your time here at Mercure Nottingham City Centre. To hear that each named person within your review made such a positive impact on your experience is wonderful to hear. I sincerely look forward to sharing your kind words with them all. It really was our pleasure to have been able to welcome you to our hotel and we thank you for having chosen to stay with us on this occasion. We sincerely hope we will have the pleasure and opportunity to be able to do so again in the future. Until next time. . . Kindest regards Chris Butler General Manager

Dear Mark, Thank you for your review. I am so pleased to hear you had such an enjoyable stay with us and the team here played a significant part of this. Your feedback is so encouraging to hear and I sincerely look forward to being able to share your kind words with them all. We are delighted to hear you were comfortable during your time with us and our location didn't prove to be too noisy for you. To hear you would stay with us again is the best compliment any hotel could wish to receive. Until next time. . . Kindest regards Chris Butler General Manager

Dear selena D., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am genuinely very sorry to hear of the issues which you mention you experienced during your stay. This certainly falls below the standards which we usually pride ourselves on. I apologies that our usual high standards were not experienced by yourself and thank you for bringing the issues to my attention. Your feedback has been shared with both my housekeeping team to investigate and also my maintenance team. With regards to the housekeeping issues mentioned, I will ensure any necessary retraining and support is given to the individual that serviced this room to ensure these errors do not occur again. I am very sorry for your stay having fallen below both your own and my own expectations. I sincerely hope we will have the pleasure to be able to welcome you back in the future. Should we be graced with this opportunity, please do contact me directly with this email in copy. I would personally very much wish to assist you in your reservation making process. I would also offer a 30% discount on the best rate available and include complimentary breakfast for 2 people and also a room upgrade, subject to room availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your feedback is well received and will assist myself in my ongoing efforts to improve both the quality of our product and service standards. Kindest regards Chris Butler General Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive your feedback and pleased to hear you were comfortable during your stay. Upon check in our guests are informed that housekeeping is not automatic but is done upon request. This information is also upon the welcome letter found on the desk in the room. Our housekeeping team are most happy to service your room daily when requested via our reception team. I am sorry that we did not have this opportunity to do so. I thank you for bringing to my attention the issue with the noise from the AC. I apologise for this and will have my maintenance team check this unit immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler General Manager