Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 591 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
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Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  591 reviews

TripAdvisor Rating  4.0/5  2,024 reviews

Ok but not ideal

TripAdvisor rating 4.0/5

Allison H TripAdvisor review

Lovely staff, dated , cramped rooms, bad lighting. Stayed one night , probably wouldnt stay there again. Stayed last year as it was close to venue, we had a studio and it was nice.

Dear Allison, Thank you so much for your review. I am so sorry to hear you had a more disappointing experience this time with us. A suite is our largest room grade so I am sorry to hear that by you choosing a smaller room grade this time, it did not meet your expectations with regards to the space provided. We will certainly look to see where and how improvement can be made to the lighting. Your feedback is well received. We appreciate you having chosen to stay with us again and hope we can welcome you back in the future. Until next time. . . Kindest regards Chris Butler General Manager

Excellent stay!!!! First class customer service

TripAdvisor rating 5.0/5

L S TripAdvisor review

I can highly recommend the Mercure Nottingham City Centre Hotel. We reserved 33 rooms for our annual meeting, and the level of service we received was outstanding. Chris Butler was exceptionally professional, attentive, and responsive, ensuring that every detail was managed seamlessly throughout our stay. The organiser who made the booking was kindly upgraded to a beautiful room and delighted with a complimentary bottle of prosecco, which was a thoughtful and much-appreciated gesture. Our employees thoroughly enjoyed their stay; the rooms were clean, spacious, and well appointed, with exceptionally comfortable beds. Our sincere thanks to Chris and Joana for their excellent support and professionalism.

Dear Lucy, Thank you so much for your review. It was an absolute pleasure to have been able to assist with this group reservation from inception through to departure. I thank you for your kind words about the service you received from myself and Joana along with the wider team. We are truly delighted to hear you all had such an enjoyable experience. The team and I appreciate you having chosen Mercure Nottingham City Centre for your group booking and we sincerely hope we can help accommodate you and your guests again in the future. Until next time. . . Kindest regards Chris Butler General Manager

Customer review rating 3.5/5

Myles D. Couples - Confirmed reviews ALL

We booked a small room at the hotel, which was quite cheap for the location and service. The staff were absolutely lovely and I can't fault the service, mattress/sleep quality at all. The only thing I'd say and why this review is private is that our room was quite dusty around the lights above the bed and the window sill. For the price we paid though I can't really complain and I assume we might've gotten unlucky with the room as it just needs a bit of a thorough clean. We would come again though would definitely look at booking a bigger room next time as well as it was quite cramped for two people.

Dear Myles, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with regards to the dust issues. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Customer review rating 5.0/5

Samantha L. Couples - Confirmed reviews ALL

Lovely room, lovely breakfast and great location! Staff extremely helpful too!

Dear Samantha, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Samantha we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html And / or you can do so on Google reviews: https://search.google.com/local/writereview?placeid=ChIJneK97dXDeUgRJ3xPA1EtCK0 Sadly, happy guests are less likely to leave reviews so we would be honestly most grateful if you could do this for us. Mentioning anyone’s name who stood our also really helps us. If you can forward to any guest who you believe would also do this for us, I would be so appreciative. Positive reviews help hotels out more than most guests realise. I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Samantha for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Customer review rating 5.0/5

Donna G. Couples - Confirmed reviews ALL

Very good we loved our stay first stop on the tram from the station ideally located hotel staff very friendly we had no issues

Dear Donna G., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana Lopes Operations Manager

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Other web-users rate our hotel

  • 1,098 reviews 9.2/10 Location
  • 1,439 reviews 5.4/10 Room
  • 1,052 reviews 9.1/10 Service
  • 12 reviews 4.8/10 WiFi
  • 866 reviews 4.7/10 Comfort
  • 489 reviews 4.6/10 Cleanliness
  • 435 reviews 7.4/10 Breakfast
  • 399 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.