Mercure Nottingham City Centre George Hotel 4 stars

Me and my partner stayed here for one night on 25th December - we wont be returning. We booked a "Standard King" room as we are both tall and a little extra space makes it much more pleasent but the room we got was little more than a rabbit hutch. It was so small (room 203) I went back to reception and asked them to check it was the right room, which they said it was. I dread to think how small the standard rooms were. On top of that, the other issues we found: The curtains were stained. The carpet was stained. The bedside tables were delaminating and looked scrappy. The silicon in the bathroom was scruffy, and the sink drain was worn and tainted. The pillows were stained, although I didnt see this until leaving as I made the bed and moved the pillow itself. The bed was some sort of cheap 2-box thing on wheels that moved every time you did anything on, or near it. The heating didnt work. The AC/Heating unit just blew cold air directly across the bed, and would not produce any warmth. I had to turn it off, and I asked reception while we were out to fix it to warm the room. When we got back they had just turned the unit on again, blowing cold air around the room. It wasnt cold freezing in there but my partner would have liked it warmer, she had to wear extra bedclothes. Some of these may sound minor to you but we paid what i would consider a significant sum of money for a nice hotel and a nice room rather than going budget and was sorely disappointed. This is not a £245 a night room. Far from it. Also, granted we were staying in the City Centre on a saturday night, but the pounding music from a club outside was very loud. It didnt bother us too much as we are heavy sleepers, but if you're not, be prepared for thumping basslines until 2am. On a positive note the staff were polite and friendly, and the breakfast before departure was excellent and well stocked. PS please service your lift, it's making some horrible noises.

We booked this stay after receiving a £100 hotelgift.com voucher and thought this hotel was perfect for site seeing in Nottingham during the Christmas markets because of it being located in the city centre. However, we arrived early and were told our room wasn’t ready, we asked if they could hold on to our bags but the chap said we can pay £30 for early check in (so the room was ready) but we turned this down and said we can wait if they could hold our bags until we could check in, which they were happy to do and started to prepare a ticket for our bag. The manager then came out and told us if we wanted to check in early we could sign up to their member system which we didn’t mind doing as it was free but we were a bit confused as they wanted us to pay just moments prior. The room that was given to us was something resembling a prison cell and the only window was a small one close to the ceiling, which left us feeling like our room wasn’t ready and they just gave us any room that was available but to be honest we mistakenly booked a double bed anyway and went to reception and asked if it was possible to upgrade to a king or super king bed. The chap at the desk said this would be fine and could cost us between £30 - £50 but he would need to check with his manager. The manager then came back and said the room we were given was the quietest room and biggest room for that room type but we knew we wouldn’t sleep in it and continued to ask for an upgrade. The manager then confirmed this would be possible to do but we would need to pay the difference, which in our minds would be around the £50 mark… nope, apparently because we partially paid using a gift card, the gift card company took a commission and the hotel only received £120 for the room that cost us £248 and he told us we would need to pay £90 for an upgrade to a king bed. This didn’t sound right at the time but we knew we couldn’t sleep in the box room and proceeded to upgrade. The upgraded room was better but I must say they need to get the decorators in and do some improvements to the hotel, I know this is a an old hotel but the interior is very dated and the random picture frames around light switches, air con controls and light shade isn’t a good look. Also investing in some PIR lights in the hallway may be worth while as the light from the hallway was coming through under our door and peep hole. The style and cleanliness of the room we had does not warrant the cost (£278pn). In summery we felt a little bit scammed with the whole upgrade situation but if you’re looking for a bed in the centre of Nottingham, this is a good choice ( just make sure you go for the suite not a double city view as I’m guessing they would be the good rooms). We won’t stay here again, based purely on the value for money but I understand that the hotel is in prime central location for those who just want a bed after a night out.

The staff were very friendly and welcoming. Nothing was too much trouble. The suite was quirky and fun and very comfortable and quiet. The hotel is steeped in history which they managed to incorporate with modern amenities such as Alexa and espresso coffee machines. Good location for independent bars and restaurants.

The website made this place look a lot better than it actually is. Location was good but i initially struggled to locate as the building was hidden behind scaffold. There was also a Greggs bag on the bed which had a half eaten sausage roll in!! (Initially thought it was a welcome pastry until i noticed it was half eaten!) towel in bathroom wasn't placed properly which made me wonder what was going on with the room. Having said all this, i did actually have a comfortable nights sleep!

We've been coming back to this hotel almost since it re-opened in 2011 every year for our wedding anniversary. Some years we did have issues that made us question if we would return but I'm glad to say, for the past few years our stays have been spot on. We were lucky enough to get a room upgrade this year and complimentary drinks and lovely card wishing us well for our anniversary - lovely personal touch which makes all the difference and encourages us to return each year. Room well appointment and comfortable. Great breakfast (still has the best butchers sausages of any hotel we've stayed in before). Only criticism is that there is no plate warmer so buffet food does cool very quickly - fine if you eat quickly though! Location is perfect for exploring Nottingham - yes it's noisy outside at night but the hotel does have good sound deadening so it's not a problem for us. Only problems we had were a number of bulbs out in the room - not the end of the world - we informed reception on checkout and it's a shame that Nottingham council have stopped the reduced rate car park concession with the hotel. Other than that, highly recommended with helpful staff.