Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating 4.1/5 3,070 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Nottingham City Centre George Hotel
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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP
nottingham
united kingdom

Tel: +441159599777

Fax: (+44)115/9581335

Check-in from 14h00

Check out up to 12h00

  • NET :  NET Lace Market

  • By plane

    EAST MIDLANDS At 22.53km / 14 miles

  • By train

    NOTTINGHAM At 1.61km / 1 miles

GPS :52.953693, -1.144617

Our accommodation(s)

All 76 air conditioned bedrooms have been individually designed to offer the best in guest comfort and satisfaction. Each room is equipped with the latest amenities, such as WiFi Internet, flat screen TV's, Ipod docks.

City Pad with Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard King Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Standard Twin Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Privilege King Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone

Suite with King Bed and Single Sofa Bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

1822

Type of cuisine: Other cooking style

Stylish restaurant, serving beautifully prepared food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1822

Non contractual photo

Stylish lounge bar. The perfect place to unwind with your favorite book. Sample a drink or and whip up a conversation. Serving a full range of light refreshment including international and local wines, beers and spirits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 128

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Nottingham City Centre George Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,070 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,565 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fantabulous stay

Customer review rating 4.1/5

Topher B. Couples - 07/11/2020 Confirmed reviews ALL

Great experience when we arrived a lovely woman greeted us and we had a laugh and good conversation and when we left they thanked us for staying and overall very happy with your hotel!

Dear Mr. B. Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Thank you for your kind comments regarding Sophia, she is indeed a great asset to our team. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Friendly Staff, Excellent Rooms

Customer review rating 4.1/5

Jack Business - 06/11/2020 Confirmed reviews ALL

The staff have been very accommodating over my long stay, they have been very friendly and chatty when I have had some time free, but also considerate when I am in a rush. The rooms was met and exceeded my expectations was very comfortable and I have rebooked to stay there for my entire working period at Nottingham.

Dear Jack, Thank you every so much for your amazing review. I can truly say both on my and the team's behalf that it is an absolute pleasure to look after you and welcome you back week after week. The relationships you have created with the team members is one of a kind and you have lifted the spirits in all the team members especially through these hard times. Thank you Jack once again for your comments, this is truly appreciated. Kindest Regards Sabrin Daoud Operations Manager

Underwhelming

Customer review rating 4.1/5

Hamza Friends - 05/11/2020 Confirmed reviews ALL

I booked a king room but was given a shoddy room with loose fixtures. The staff at the check in desk also made rude comments towards me when I offered to only pay in cash. This was unprofessional and disappointing.

Dear Hamza, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest Regards Sabrin Daoud Operations Manager

Lovely room, terrible sleep

Customer review rating 4.1/5

Katherine J. Couples - 05/11/2020 Confirmed reviews ALL

The room was very nice and spacious, loved the decor however had a few issues the sink got blocked everytime we used it, the nespresso machine water tank was gross inside so couldn't use it couple of the mirrors were dirty. I didn't mind too much about these things as we had been upgraded and the room was very nice. My main problem was the noise, I specifically stayed at a hotel so I could get a good night sleep however that didn't happen. The room wasnt very soundproof, all night a room nearby I heard heavy footsteps, doors opening, voices then door slamming. Im not sure if there was a staff room or someone kept ordering room service to the same room but it was constant and woke me up like every 20 minutes throughout the night it was extremely annoying. You'd think at 4 o clock in the morning you were going to a room you would be quiet but it was so loud. So overall I was dissapointed on the basis of an awful night sleep.

Dear Katherine , Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will personally take your comments on board with the housekeeping team to ensure that this does not occur again in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns Katherine, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest Regards Sabrin Daoud Operations Manager

Good stay

Customer review rating 4.1/5

Ellen O. Couples - 01/11/2020 Confirmed reviews ALL

Lovely room

Dear Ellen, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Ellen we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Ellen for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Perfect location

Customer review rating 4.1/5

Mandy J. Couples - 01/11/2020 Confirmed reviews ALL

Good value for money. Taking sensible covid precautions. Helpful staff. Great location.

Dear Mandy, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Mandy we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mandy for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Great location and lovely staff

Customer review rating 4.1/5

Lynne Families - 31/10/2020 Confirmed reviews ALL

The hotel is in an ideal location for the town centre. Although there is no parking at the hotel itself, we used the Lace Market car park which is only a couple of minutes away and the hotel provides a discount for it. The staff were very friendly and helpful and the hotel was clean and comfortable. The bedrooms were quirky and the hotel is steeped in history.

Dear Lynne, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Lynne we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. A positive review upon TripAdvisor in these extremely challenging times for the hospitality industry really does make a huge difference. We would be so grateful if you could leave a review if you are able to do so please. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Lynne for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Good City Hotel

Customer review rating 4.1/5

Mr C. Couples - 27/10/2020 Confirmed reviews ALL

Very pleasant. Good facilities. Shame the restaurant wasn’t open but there was plenty of choice in the surrounding area.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrin Daoud Operations Manager

Very Good Stay

Customer review rating 4.1/5

J C. Couples - 27/10/2020 Confirmed reviews ALL

Very Good, Very Clean, COVID Safe, Rooms Extremely nice and spacious.

Dear J. C., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrin Daoud Operations Manager

Room great, but missing extras and breakfast let it down.

Customer review rating 4.1/5

Hw Families - 27/10/2020 Confirmed reviews ALL

Have stayed in this hotel 4/5 times before and always been excellent. This time however the extras stated on the room description such as bathrobes/slippers/water/complimentary soft drinks were not in the room on arrival and had to go to reception to find out why. Was given water and offered soft drinks but told robes and slippers not available due to covid restrictions, this seemed a little strange as towels still in room so surely robes could also be laundered the same way, and slippers sealed and single use only? I feel this information should have been given on booking to avoid disappointment or at least explained on check in. Breakfast was disappointing to, not given a menu just asked continental or cooked, not offered anything like fruit/cereal/yoghurts etc that are normally available, had to keep asking. Requested some pastries, had to wait 20 min and then brought only 2 mini ones. Requested some more milk for hot drinks which never came, felt like the staff didn’t really want to be there. We were also told on check in that we had to check out at 11am even though booking confirmation stated 12pm. When I queried this I was told 12 was fine, not sure why there was a difference and didn’t appreciate having to double check? I am aware that it is a very difficult time to operate a business due to the pandemic and all the restrictions surrounding it, but I think informing guests prior to arrival of changes to room facilities etc would help them manage expectations. I hope this is just a temporary blip and that the hotel will be back to its usual excellent standards that we have experienced previously.

Dear HW,, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments will be taken on board with the relevant departments to be looked at and rectified. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrin Daoud Operations Manager

Well locate, great place. Lovely ppl who work there

Customer review rating 4.1/5

Julie T. Couples - 22/10/2020 Confirmed reviews ALL

Excellent hotel, lovely workers. Can't find a better hotel. Been there more than 5 times now

Dear Julie, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Julie we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Julie for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Brilliant location, fabulous staff

Customer review rating 4.1/5

Bryony F. Couples - 20/10/2020 Confirmed reviews ALL

Came for a weekend away somewhere we haven’t visited before, it definitely didn’t disappoint! The hotel is absolutely stunning and it is located perfectly in the city! The room was beautiful and 100% worth every penny, the bed was massive!! Perfect when your parter is 6ft 7! The staff where so welcoming and so helpful with any questions we had! Only down side was the fact the lift wasn’t working so we had to trek it up to the top floor but it’s exercise so that’s fine haha! Also the breakfast was tiny and didn’t get any other option other than a fry up but did taste good! Due to the current situation I think the hotel staff are dealing with it brilliantly and doing as best as they can keeping themselves and us visitors safe during our stay! I would 100% visit again!

Dear Bryony, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. May I also apologize for the lift not having worked during your stay. We were working with engineers to get this fixed as quickly as possible and I am very sorry it was not done in time for your stay. Thank you also for your comments with regards to breakfast. We have just started being able to reintroduce the hot breakfast and I will speak to the chef with regards to portions. We very much hope to be able to bring in other items for breakfast very soon. Your comments with regards to both Sophia and Sabrin on reception really is wonderful to hear and I will be sure to share your kind words with them both. It is certainly a challenge for the team and I during this pandemic and we really are doing all we can to ensure our guests feel safe and enjoy their stay. It have given me much encouragement to have read your feedback. Thank you! If you have a moment Bryony we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. During these challenging times a positive review on TripAdvisor can make the world of difference to us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Bryony for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Excellent location

Customer review rating 4.1/5

Jamie L. K. H. Couples - 20/10/2020 Confirmed reviews ALL

Sophie on reception was very helpful, nice room and a lovely breakfast

Dear Jamie & Kirsty, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Thank you especially for your kind comments about Sophia. This really is wonderful to hear and I will certainly be sharing your kind words with her and am sure this will provide her with a huge amount of encouragement. Thank you. If you have a moment Jamie & Kirsty we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Jamie & Kirsty for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Very good stay

Customer review rating 4.1/5

Robert Business - 18/10/2020 Confirmed reviews ALL

I’ve enjoyed the stay at the hotel which was a quiet hotel considering the location(centre of Nottingham). Very friendly staff and great service

Dear Robert, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Robert we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. In these challenging times positive reviews really do help us out so very very much. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Robert for sharing your experience and for having chosen to stay with us and we look forward to welcoming you back tomorrow. With kindest regards Chris Butler General Manager

Good location

Customer review rating 4.1/5

Emily Couples - 18/10/2020 Confirmed reviews ALL

Front of house staff were lovely and so helpful. Comfy bed but small room and bathroom needed updating.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I welcome and thank you for your feedback with regards to the bathroom and will share your comments with our owners to take on board. Your comments are well received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler Hotel Manager

Relaxing,comfortable, safe stay

Customer review rating 4.1/5

Philip L. Couples - 17/10/2020 Confirmed reviews ALL

We checked in to our suite Friday morning, on entering the room wow , the original room where Notts County was formed, and us both being big notts fans, just started the stay off on a high. Room was decorated to suit the notts county theme with article clips, signed shirt, and even a trio of magpies in the corner. Room was very spacious with large TV, nespresso machine, and king sized bed which are very comfortable. Nice sized bathroom with separate bath, and shower. Staff extremely polite throughout the day, and nothing was to much trouble to them when you needed extras. Breakfast was beautifully served, and tasted great. All in all a great gem of a hotel, with dedicated staff, offering a great nights stay, or two in our case.

Dear Mr. l., Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. I am so pleased to hear you loved room 102 which is indeed the Notts County room. It really is wonderful to hear feedback about this room, especially from a Notts County fan/s where it will always be appreciated the most. If you have a moment Mr. l. we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Mr. l. for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager
Customer review rating 4.1/5

Anonymous Couples - 16/10/2020 Confirmed reviews ALL

Kind and profwssional staff, nice and clean rooms

Dear Raul, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Raul we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Raul for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Great location, good value but miserable staff

Customer review rating 4.1/5

Allison Couples - 14/10/2020 Confirmed reviews ALL

Great location in the city and we got a really good rate but the receptionist was cold and the woman who served us at breakfast did not want to be there and resented us being there. It was my husbands birthday and I was really embarrassed.

Dear Allison, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I deeply saddened to hear of your feedback with regards to the team here. I am genuinely inundated daily with praise about the warmth and friendliness of the team with our customer service scores being something we pride ourselves on. This therefore disappoints me greatly that you did not receive this say warm friendly service and for this I apologize. I will speak with the team members and share your valuable feedback and make sure that we do not let ourselves down again. I once again apologize for you not having experienced us at our usual very best. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler Hotel Manager

Well located, lovely room

Customer review rating 4.1/5

Chloe W. Couples - 13/10/2020 Confirmed reviews ALL

I had an amazing birthday away in Nottingham with a gorgeous room. Staff very welcoming and friendly and all the shops and restaurants were right on the door step. Couldn’t have asked for a nicer place to stay for my 21st, even during the pandemic.

Dear Luke, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. We are extremely grateful that you chose to stay with us and allowed Mercure Nottingham City Centre to play a small part during such a special occasion. Thank you. If you have a moment Luke we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Luke for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Good location comfortable clean hotel

Customer review rating 4.1/5

Julie J. Couples - 12/10/2020 Confirmed reviews ALL

Very clean good rooms ver centrally located

Dear Julie, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience Julie and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

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