Mercure Nottingham City Centre George Hotel 4 stars

Great location in the city and we got a really good rate but the receptionist was cold and the woman who served us at breakfast did not want to be there and resented us being there. It was my husbands birthday and I was really embarrassed.

I had an amazing birthday away in Nottingham with a gorgeous room. Staff very welcoming and friendly and all the shops and restaurants were right on the door step. Couldn’t have asked for a nicer place to stay for my 21st, even during the pandemic.

Very clean good rooms ver centrally located

I paid extra to upgrade to a deluxe king room and found it to by nothing like the pictures advertised on the website. The bathrooms look very nice on the website and the bathroom we had was one of the worst I have ever had in a hotel. The mini fridge was empty when it should of been filled and mattress was Extremely uncomfortable with a hole in the middle of it.

The front desk staff welcomed us with a big smile, we got information about our room, key cards, breakfast. They showed us Tavern and recommend nice places to see in Nottingham. Also, we were informed about the COVID19 guidance what makes me feel really safe. The room was beautiful and soundproof so we could relax without hearing buses or cars outside. Nice clean bathroom and comfortable bed. We loved every minute of staying in the Mercure Hotel and I am sure we will visit it again. Strongly recommend this place. Aleksandra

We had a bit of rough journey getting to the hotel as first time in Nottingham and the lovely staff were so friendly and welcoming that it was instantly forgotten. We were upgraded to a fab suite and our overnight stay was perfect.

lovely staff, very nice hotel. However shower door and lamp broken but not too much of an issue.

We were visiting Nottingham for my fiancé’s birthday, which I had made clear in the notes and requested a room with a bath. Pricing was very reasonable, however would have happily paid more for a clean and looked after room. The room looked like a last let room, run down and cleanliness was ‘ok’, now more than ever I would expect pristine. The bath had dirt and grime around and so did the amenities in the bedroom. We were given disposable tea and coffee facilities due to Covid - but then the usual room facilities were still there? Was this just for show? The nespresso machine had 2 decaf coffee and 1 espresso capsule.. no selection and therefore had to make a choice of who got the coffee. The room had two fire exits in (great for H&S) but looked dreadful! Desk chipped, marks all over the walls, lighting very dark, the bathroom mirror light was like a strobe, the Shower had no pressure and the generator next to the room was unbelievably loud 24/7. We had requested a bath because the pictures show lovely roll top baths in them and nicely decorated rooms. I had contacted the hotel twice to ensure everything would be perfect, if I’d known the room was going to be like that I would have never made the request at all. When we arrived the lift was broken and was asked to walk to the fifth floor - surely you offer available rooms on other floors first? To me this clearly seemed like an opportunity to sell a poor room. The pictures of the hotel looked lovely, peer reviews were good too. However, I wouldn’t stay here again. We were visiting for one night and with all the restrictions, did not want to waste any time complaining and trying to sort.

Made welcome on arrival and treated very well. Thank you to all the staff.

The location was easy to find, the staff were friendly and the room was nice and organised.

Room was tiny, hot and bathroom could definitely could have been cleaner - glad I was only staying one night

Quick check in, clean room, no issues st all..

We booked for the weekend and had a really comfortable stay. Hygiene and social distancing measures were very good. It was really no inconvenience to have no room servicing during our stay - in fact it was nice to know we could nip back to the room when it was rainy outside without worrying we would come back while attention was being cleaned. The lift was out of order when we arrived but Reception happily moved us from the 4th floor to the 2nd when I explained that I couldn't manage 4 floors of stairs. A pleasant surprise was that cooked breakfast was available in the restaurant on Sunday morning (although not Monday morning). The breakfast was great, but staff on table service did look really harassed because of the number of people they had to serve. All in all a great relaxed stay, made every nicer by Sophia and Sabrine on reception who were chatty, entertaining and very helpful. We have already booked again for December!

Given paper cups in bag with tea and coffee. Booked cooked breakfast but given a grab bag with small banana, yoghurt, water, small carton processed orange juice and 2 mini pastries. I was not notified before booking that breakfast would not be served. I could have made alternative arrangements! Room very dusty, showers door kept coming off the rails, mildew on bathroom ceiling. When my friend asked for a glass to take her medication the male receptionist said “ I didn’t realise you couldn’t take tablets with a paper cup” how rude! She has to take special medication that is dissolvable. I feel like this hotel is using Covid as an excuse to cut corners. I won’t be coming back!

The location is excellent, couldn’t fault it for access to the city. However the bedrooms and en-suite could use some TLC - marks on the walls, mould in the shower etc. The breakfast is really overpriced for £10pp, id recommend venturing out instead. Check in staff were lovely and helpful.