ALLSAFE approved hotel
An ALLSAFE Clifton certified hotel
19th century building with original features
Central location, with plenty of nearby transport links
On-site leisure facilities, including a dedicated gym
Sherwood Forrest and Nottingham Castle located nearby
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Mercure Nottingham City Centre George Hotel
2 George Street
NG1 3BP NOTTINGHAM
Access and transport
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Access: 1.61 km / 1 mi 11 min walk / 3 min drive
Check-in from - Check out up to
- Pets not allowed
- Wheelchair accessible
- Air conditioning
- Meeting rooms
- 100% Non Smoking Property
- Room service
- Car park
Stylish restaurant, serving beautifully prepared food.
Our guest reviews
Our guest reviews
100% genuine reviews from our guestsFind out more
Poor experience, not clean, very small, not impressed and wouldnt visit again.
TripAdvisor rating 2.0/5
DaveL485_3 TripAdvisor review
Me and my partner stayed here for one night on 25th December - we wont be returning. We booked a "Standard King" room as we are both tall and a little extra space makes it much more pleasent but the room we got was little more than a rabbit hutch. It was so small (room 203) I went back to reception and asked them to check it was the right room, which they said it was. I dread to think how small the standard rooms were. On top of that, the other issues we found: The curtains were stained. The carpet was stained. The bedside tables were delaminating and looked scrappy. The silicon in the bathroom was scruffy, and the sink drain was worn and tainted. The pillows were stained, although I didnt see this until leaving as I made the bed and moved the pillow itself. The bed was some sort of cheap 2-box thing on wheels that moved every time you did anything on, or near it. The heating didnt work. The AC/Heating unit just blew cold air directly across the bed, and would not produce any warmth. I had to turn it off, and I asked reception while we were out to fix it to warm the room. When we got back they had just turned the unit on again, blowing cold air around the room. It wasnt cold freezing in there but my partner would have liked it warmer, she had to wear extra bedclothes. Some of these may sound minor to you but we paid what i would consider a significant sum of money for a nice hotel and a nice room rather than going budget and was sorely disappointed. This is not a £245 a night room. Far from it. Also, granted we were staying in the City Centre on a saturday night, but the pounding music from a club outside was very loud. It didnt bother us too much as we are heavy sleepers, but if you're not, be prepared for thumping basslines until 2am. On a positive note the staff were polite and friendly, and the breakfast before departure was excellent and well stocked. PS please service your lift, it's making some horrible noises.
Dear Davel485_3 Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will pass the feedback to the relevant departments and make sure it doesn't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Joana Lopes Operations Manager
Below average hotel but above average prices.
TripAdvisor rating 2.0/5
Ryan T TripAdvisor review
We booked this stay after receiving a £100 hotelgift.com voucher and thought this hotel was perfect for site seeing in Nottingham during the Christmas markets because of it being located in the city centre. However, we arrived early and were told our room wasn’t ready, we asked if they could hold on to our bags but the chap said we can pay £30 for early check in (so the room was ready) but we turned this down and said we can wait if they could hold our bags until we could check in, which they were happy to do and started to prepare a ticket for our bag. The manager then came out and told us if we wanted to check in early we could sign up to their member system which we didn’t mind doing as it was free but we were a bit confused as they wanted us to pay just moments prior. The room that was given to us was something resembling a prison cell and the only window was a small one close to the ceiling, which left us feeling like our room wasn’t ready and they just gave us any room that was available but to be honest we mistakenly booked a double bed anyway and went to reception and asked if it was possible to upgrade to a king or super king bed. The chap at the desk said this would be fine and could cost us between £30 - £50 but he would need to check with his manager. The manager then came back and said the room we were given was the quietest room and biggest room for that room type but we knew we wouldn’t sleep in it and continued to ask for an upgrade. The manager then confirmed this would be possible to do but we would need to pay the difference, which in our minds would be around the £50 mark… nope, apparently because we partially paid using a gift card, the gift card company took a commission and the hotel only received £120 for the room that cost us £248 and he told us we would need to pay £90 for an upgrade to a king bed. This didn’t sound right at the time but we knew we couldn’t sleep in the box room and proceeded to upgrade. The upgraded room was better but I must say they need to get the decorators in and do some improvements to the hotel, I know this is a an old hotel but the interior is very dated and the random picture frames around light switches, air con controls and light shade isn’t a good look. Also investing in some PIR lights in the hallway may be worth while as the light from the hallway was coming through under our door and peep hole. The style and cleanliness of the room we had does not warrant the cost (£278pn). In summery we felt a little bit scammed with the whole upgrade situation but if you’re looking for a bed in the centre of Nottingham, this is a good choice ( just make sure you go for the suite not a double city view as I’m guessing they would be the good rooms). We won’t stay here again, based purely on the value for money but I understand that the hotel is in prime central location for those who just want a bed after a night out.
Dear guest, May I firstly thank you for your very comprehensive review. The time this will have taken you is very much appreciated. I am sincerely very sorry to hear that the original room you had booked was found to have fallen short of your expectations due to the size of the room. I am however pleased an upgrade was able to be arranged for you but do apologise should the charge have been higher than expected. Your feedback is well received. As you will have seen we are in the early stages of refurbishing the hotel. We sincerely appreciate your feedback which will be taken on board and used to make any necessary improvements. Thank you once again for your review. Kindest regards Chris Butler General Manager
Birthday night away
TripAdvisor rating 5.0/5
Long1Eaton TripAdvisor review
The staff were very friendly and welcoming. Nothing was too much trouble. The suite was quirky and fun and very comfortable and quiet. The hotel is steeped in history which they managed to incorporate with modern amenities such as Alexa and espresso coffee machines. Good location for independent bars and restaurants.
Dear guest, Thank you so much for your review. It was an absolute pleasure for the team and the hotel to have played a small part in your special night away celebrating your birthday. We are so pleased that you had such an enjoyable time with us and appreciated the history of the hotel. We are also so happy to hear our very central location was most ideal for your time in the city. The team and I very much appreciate you having chosen to stay with us on this occasion. We sincerely hope we can welcome you back again in the future. Kindest regards Chris Butler General Manager
Customer review rating 2.0/5
Paul Solo - Confirmed reviews ALL
The website made this place look a lot better than it actually is. Location was good but i initially struggled to locate as the building was hidden behind scaffold. There was also a Greggs bag on the bed which had a half eaten sausage roll in!! (Initially thought it was a welcome pastry until i noticed it was half eaten!) towel in bathroom wasn't placed properly which made me wonder what was going on with the room. Having said all this, i did actually have a comfortable nights sleep!
Dear Mr. F., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have investigated the issue with the item found upon the bed. The head housekeeper had found this item within another room and upon inspecting the room you were in mistakenly left the item upon her inspections. Our head housekeeper apologises for this error. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager
Fantastic hotel and great location for exploring Nottingham
TripAdvisor rating 5.0/5
jamescG685GC TripAdvisor review
We've been coming back to this hotel almost since it re-opened in 2011 every year for our wedding anniversary. Some years we did have issues that made us question if we would return but I'm glad to say, for the past few years our stays have been spot on. We were lucky enough to get a room upgrade this year and complimentary drinks and lovely card wishing us well for our anniversary - lovely personal touch which makes all the difference and encourages us to return each year. Room well appointment and comfortable. Great breakfast (still has the best butchers sausages of any hotel we've stayed in before). Only criticism is that there is no plate warmer so buffet food does cool very quickly - fine if you eat quickly though! Location is perfect for exploring Nottingham - yes it's noisy outside at night but the hotel does have good sound deadening so it's not a problem for us. Only problems we had were a number of bulbs out in the room - not the end of the world - we informed reception on checkout and it's a shame that Nottingham council have stopped the reduced rate car park concession with the hotel. Other than that, highly recommended with helpful staff.
Dear James, Thank you so much for your wonderful review. Receiving feedback from any guest is always appreciated, especially when from one of our most loyal guests. It is an absolute pleasure to have been able to welcome you back once again, your loyalty is truly appreciated and is the best possible compliment we could receive. Thank you once again for choosing to stay with us James. We sincerely hope we will have the pleasure once again in the future. Kindest regards Chris Butler General Manager
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