Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 602 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
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Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 20% Discount at Lace Market car park. Reception validate ticket before you return to pay.

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  602 reviews

TripAdvisor Rating  4.0/5  2,024 reviews

Customer review rating 5.0/5

Louis W. Business - Confirmed reviews ALL

Great location, room was great, food very good, staff very helpful and friendly

Dear Louis. Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Louis we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html And / or you can do so on Google reviews: https://search.google.com/local/writereview?placeid=ChIJneK97dXDeUgRJ3xPA1EtCK0 Sadly, happy guests are less likely to leave reviews so we would be honestly most grateful if you could do this for us. Mentioning anyone’s name who stood our also really helps us. If you can forward to any guest who you believe would also do this for us, I would be so appreciative. Positive reviews help hotels out more than most guests realise. I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Louis for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Customer review rating 4.5/5

Rick F. Families - Confirmed reviews ALL

Came in from US to watch Nottingham Panthers hockey club. Fun trip.

Dear Rick, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Rick we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html And / or you can do so on Google reviews: https://search.google.com/local/writereview?placeid=ChIJneK97dXDeUgRJ3xPA1EtCK0 Sadly, happy guests are less likely to leave reviews so we would be honestly most grateful if you could do this for us. Mentioning anyone’s name who stood our also really helps us. If you can forward to any guest who you believe would also do this for us, I would be so appreciative. Positive reviews help hotels out more than most guests realise. I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Rick for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Customer review rating 0.5/5

Adeeb S. Business - Confirmed reviews ALL

The hotel was extremely below standards I expected. The room was slant very badly with the bed the same as well. The bed was slouching. The room had no real ventilation which meant the room was smelling from the time i checked in. The space in the room was way too crowded.

Dear Adeeb, Thank you for your review. I am so sorry to hear you found the room to have been too small for you. I see you chose to book our entry level room, a City Pad. These are indeed small. We do have larger more spacious rooms available such as our Standard King through to our Privilege rooms and Suites. I highly recommend the latter 2 room grades which I am confident would provide the additional space you may require or desire. I am sorry should any slanting in the hotel have caused you any discomfort. We are a 204 year old property, built in 1822 with original floor boards in place. While most guests like the feel of a more historic property, we are sorry this seems not to have been the case with yourself. The feedback about ventilation is well received and we will certainly look to see how this can be improved. We thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

Customer review rating 1.5/5

Benjamin B. Couples - Confirmed reviews ALL

The hotel staff were really good and I only had good interactions, but the state of the rooms was poor and there was a lack of care around basic maintenance of the rooms. The sink basin was cracked, and the tap was loose. The basin needs replacing, but it hadn't been done. The shower door had come of its runners at the bottom and therefore would swing from the top. The drain in the shower was also blocked and I feared staying in there too long in case it overflowed and flooded the bathroom. The toilet seat was loose on one side. I don't quite understand why this wasn't picked up and fixed, as it's a two minute job to tighten it. Presumably it just hadn't been reported. There was marks all over the walls and it needed, at the very least, a spot paint. There was also cracks in the plaster in several places. There were also a couple of spider webs on the ceiling, although the room the altogether clean. The TV was very dated and must be over ten years old. To not have an LED smart TV in this day and age is not good enough. They're now longer premium, but should be standard. The decor was questionable, and looked like it'd been thrown together with little thought. Overall, it was not value for money. The hotel would struggle to rival budget chain hotels, let alone other four star hotels.

Dear Ben, Thank you so much for your detailed review. Your feedback is well received. We apologise for any disappointment caused. Indeed, we are soon to be undertaking a refurbishment of the hotel. However, I will certainly look to see where improvements can be made ahead of this taking place. I once again apologise for any feeling of dissatisfaction felt but thank you for your passion and time taken to leave a review following your stay. It is sincerely appreciated. I also thank you for your feedback with regards to the team who work here. This is extremely encouraging to hear and I thank you for sharing this, in turn I will share your kind words with the wider team. I commit to using your feedback to make improvements where necessary. I thank you for having chosen to stay with us. Kindest regards Chris Butler General Manager

Customer review rating 1.5/5

Christina D. Business - Confirmed reviews ALL

Flashing fire alarm right above the bed that kept me up all night, really struggled to sleep

Dear Christina D., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our fire alarm detectors are normally around the bed area so it can cover the whole bedroom. The flashing light just means it's working and in a case of a fire, you will hear the alarm and can evacuate the hotel safely and quickly. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

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