Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 609 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
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2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 20% Discount at Lace Market car park. Reception validate ticket before you return to pay.

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  609 reviews

Customer review rating 2.0/5

Rebecca L. Solo - Confirmed reviews ALL

The staff were really friendly and welcoming, but the actual room was pretty grim. I was told on arrival that I’d been upgraded from a Standard King Room to a Privilege King Room which was nice of them, but the room left a lot to be desired. The bathroom was an accessible one that was very much in need of a good clean and a refurb, the carpet was dirty with frays and signs of massive wear everywhere, the bed was uncomfortable, the furniture was scratched terribly everywhere, the bin hadn’t been emptied, and there was a used glass (with liquid still in it) on the desk. I’m wondering if the room was even cleaned at all before I stayed in it. I also wonder if I hadn’t have had an ‘upgrade’ what my original room would have been like. Upgrade is of course used in the loosest way.

Dear Rebecca, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sincerely very sorry to hear of the issues found relating to housekeeping. This is certainly very disappointing to hear and I thank you for bringing this to my attention. I will be sharing this feedback with the housekeeping company which manages this department immediately and requesting they investigate this and implement immediate retraining and support to the individual who serviced this room. I apologise once again for this. I am further very sorry for any disappointment felt with the upgraded room. I am unsure if you chose to speak with our team shortly after checking in. Our team would have been most happy to look at an alternative upgraded room or if preferred relocated you to the smaller room grade you had originally booked. I am sorry should we not have had this opportunity. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Customer review rating 5.0/5

Phillip S. Couples - Confirmed reviews ALL

Friendly staff , great location, lovely hotel

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana Lopes Operations Manager

Customer review rating 4.0/5

Yvonne S. Solo - Confirmed reviews ALL

Have just returned from a solo trip for shows at the Motorpoint. Firstly, I would absolutely stay here again, the location is superb, so easy to get to from the train station - one stop on the very efficient tram service, plenty of quirky shops & places to eat steps from the hotel, more mainstream shops a short walk way, very easy walk to the Motorpoint, all in all, perfect for me. I booked a City Pad double room, small, yes but absolutely fine for one, would be a squeeze for two but in fairness that is alluded to in the room description. I didn't feel that my room was really reflective of the boutique vibe that the pictures convey, yes, it had had a basic makeover with some funky wallpaper & some industrial type accessories but the finish is a bit slapdash, I noticed some pretty rough looking plaster around one of the pictures & when I looked more closely the picture had been actually stuck to the wall so clearly there to hide something. But it was clean, found the duvet very warm indeed but the aircon was so loud so stuck with being too warm. Bathroom small but shower was quite roomy, powerful & the water was lovely & hot. I could hear quite a lot of noise from another bathroom whenever the water was being used, I think this was above me as I was in a room right at the end of a corridor so that disturbed my sleep a bit but in terms of general ambient noise it was quite quiet. Breakfast was good, usual array of hot & cold items, very happy with that. Can't comment on the bar area as I didn't use. All the staff were friendly & very helpful. So yes, I would absolutely stay again because of the location but my room, while absolutely fine for me, wasn't really the boutique type vibe displayed on the pictures.

Dear Yvonne S., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana Lopes Operations Manager

Customer review rating 5.0/5

Allison Y. Solo - Confirmed reviews ALL

Very comfortable room. Peaceful situation.

Dear Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. Your scores also assist us in being able to see which areas should be concentrated on due to there clearly being room for improvement. If you have a moment we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Customer review rating 5.0/5

Kainaat I. Couples - Confirmed reviews ALL

Amazing for time alone, usually come for day use since its a private indoor place

Dear Kainaat I., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana Lopes Operations Manager

Other web-users rate our hotel

  • 1,098 reviews 9.2/10 Location
  • 1,430 reviews 5.3/10 Room
  • 1,060 reviews 9.1/10 Service
  • 10 reviews 4.3/10 WiFi
  • 859 reviews 4.7/10 Comfort
  • 490 reviews 4.8/10 Cleanliness
  • 438 reviews 7.1/10 Breakfast
  • 391 reviews 4.2/10 Amenities

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