Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 591 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  591 reviews

TripAdvisor Rating  4.0/5  2,019 reviews

Customer review rating 1.0/5

Rachael C. Families - Confirmed reviews ALL

I have emailed to no avail. Theroom was fullmof damp. The pull out bed waa broke and was situated in front of wardrobe and then if moved in front of door where there a draft. The decor was outdated and stuck of mould. Breakfast waa ok ut slow service with offers.

Good afternoon Ms C., Let me start by apologising for the issues experienced during your stay with us. We have checked our emails but we didn't find any correspondence from yourself. We will send you a separate email to discuss your stay but I still wanted to reply to your review. We have sent maintenance to our room to see what can be done to improve it and I thank you for bringing these issues to my attention. Thank you for staying with us on this occasion. Kindest regards Joana Lopes Operations Manager

Customer review rating 3.0/5

Chris P. Solo - Confirmed reviews ALL

Overall the stay was fine, the room was warm and the bed comfortable. But I feel the hotel as a whole needs a good clean. The elevators are grim and it didn’t seem apparent that the hallways had been hovered nor my room. It’s only a small thing but makes such a big difference.

Dear Chris P., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

One of the worst

TripAdvisor rating 1.0/5

mckaylewis TripAdvisor review

I will start off by saying this hotel looks nothing like the photo's - it's very misleading. Reception was dark and dirty and not what you'd expect from a 4 star hotel. I'd booked a double room for me and my wife to stay as we were seeing a show in town. I wasn't expecting anything fancy however, I'd expect something that looks similar to the photo I was shown on my confirmation. I'd describe our room as something you'd experience in a 2 star B&B. I can't remember the last time I stayed in a hotel room with a double bed pushed against the wall, so you have to climb over one another to get out. Madness. It was like being back in my childhood bedroom(although that was much cleaner). The room was tiny and dirty - the bed springs were almost coming through and they'd attempted to make this 'better' by putting a tiny mattress topper over. There were also stains on the duvet from previous guests. We left through the night and drove home. We stay in a lot of hotels and I wouldn't usually post photos however, I felt I had to on this occasion.

Dear James, thank you for your review and thank you for taking the time to speak with me today. I hope you can visit us again and once again please accept my apologies for the issues experienced during your stay with us. Kindest regards, Joana Lopes Operations Manager

Not quirky, grotty

TripAdvisor rating 2.0/5

Z8866VKrobs TripAdvisor review

We were visiting the Motorpoint Arena and wanted to stay somewhere other than our usual haunts, and saw this hotel at a fairly decent price for a 4*hotel. However, we have been left incredibly disappointed. From the outside it looks quaint, but on entering it seemed quite dark and gloomy, to the point where the reception team struggled to see our reservation, although they were very friendly and helpful. On entering our room....and I use the word room very loosely, because I've seen broom cupboards which are bigger and cleaner, we were completely astounded by how small the room is, and I mean it was really tiny. We opened the door to the room and fell onto the bed. You could quite literally open the door with your feet whilst lying in bed. The mirror attached to the wall was cracked and taped up with black and red safety warning tape!! As for the bathroom....I sat on the toilet and took a trip around it's tiny confines because it was barely attached to the porcelain. The door handle was hanging loose, and when I used the hot water tap it remained ice cold until the sink was full of water, which then resolutely decided to stay for approx 6 minutes despite no plug being used. Some people might call all of these issues quirky, but for a 4* star hotel, how on earth did this hole get that.

Dear Rob, thank you for taking the time to leave us a review. Let me start by apologise for the maintenance issues you experienced during your stay with us. Our team is available 24/7 and we could have fixed them or tried to find you a different room. I will send out maintenance manager to the room to fix them. Regarding the size of the room, you booked a city pad, which is out entry level room and we apologise for not meeting your expectations. I appreciate you bringing this to my attention so we can improve on our service. Kindest regards Joana Lopes Operations Manager

Limited appeal.

TripAdvisor rating 2.0/5

mosix100 TripAdvisor review

City centre hotel that falls below what is expected in a 4# hotel. The Reception area is really small with no seating area. The staff though were very good and helpful during our stay. The rooms were pretty average. The only available public area to sit however is a tiny bar area on the first floor that is actually closed two nights every week leaving no public space at all in the hotel! The breakfast served were average.

Dear guest, Thank you for thanking the time to leave us a review. we are sorry to hear the seating areas and overall room experience did not meet your expectations. We are due a refurbishment in 2026 so your feedback will help us understand the areas we can improve. Please accept our sincerest apologies for the inconvenience this has caused you. Kindest regards Joana Lopes Operations Manager

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Other web-users rate our hotel

  • 1,086 reviews 9.2/10 Location
  • 1,442 reviews 5.3/10 Room
  • 1,022 reviews 9/10 Service
  • 13 reviews 5.3/10 WiFi
  • 869 reviews 4.5/10 Comfort
  • 489 reviews 4.5/10 Cleanliness
  • 426 reviews 4/10 Amenities
  • 422 reviews 7.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.