Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 617 reviews

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Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  617 reviews

TripAdvisor Rating  4.5/5  391 reviews

Certificate of excellence 2024


TripAdvisor rating 5.0/5

204aky TripAdvisor review

Good location of the Hotel, very easily accessible from the M5. 10 minutes drive to StarCity and other locations average of 15 mins. Hospitality of the staff was really good and stood out. Staff made you feel very welcome and made the stay at the hotel comfortable. Gerry at reception upgraded our room which was a nice gesture and good start to our stay. Breakfast options were good. Lady at the restaurant at Breakfast was lovely, very polite and helpful. Gym/spa is nice, good size swimming pool, steam and sauna was nice. Whirlpool/Jacuzzi was nice, small though fits 3/4 people. Aruna gym receptionist was very helpful. We had booked treatments at the spa, very good price and one of the best experienced. Diljit the massage therapist, she was amazing, highly recommended. Booked separately, contact the Spa at the hotel to book the treatments. Spa lovers a must try. Overall recommend hotel, you get value for your money and the staff were amazing. Thank again to Gerry (front desk), Aruna (gym receptionist) and the breakfast restaurant staff, real asset for this hotel and their hospitality.

Ideal room for a presentation / party

TripAdvisor rating 5.0/5

Trail66846592291 TripAdvisor review

We hired the large conference room down stairs for our under 10's football presentation – June 2024. The room and outside area was large enough for the children to entertain themselves and play in a safe environment. The room was clean and fresh and had its own private bar that provided a large range of drinks. The food was really nice. The freshly made Pizza was really nice with some people saying the quality was better than other well-known high street brands. The toilets were near to the conference room. They were really clean. The staff were really polite and helpful especially Svetlana who went the extra mile when serving us. Igor the maintenance man ensured we were able to connect our laptop to the music speakers and to the projector. We will be looking to rebook to the venue next year.

Amazing experience and brilliant service

TripAdvisor rating 5.0/5

igorsm693 TripAdvisor review

Booked conference room for football team presentation. Food, welcome drinks,service was amazing!!! Would like to mention Ruslan,Svetlana, service from them was amazing. Our football teams food was cooked by Chef Roustan. Food was amazing. Thank you so much foe your hospitality,great job

Comfortable, clean and friendly

TripAdvisor rating 5.0/5

gailh689 TripAdvisor review

Beds comfortable, rooms clean, staff friendly and helpful. Food is lovely and portions are plenty big enough. Spa pool area is lovely and clean. Staff welcoming and helpful. The lockers are dated and looking a bit shabby. Had some treatments the lady was lovely, welcoming and professional I had a foot massage, ear candling and eyebrows threaded (they have never looked so good) all reasonably priced, she’s not been there long so had to pay by bank transfer or cash. I hope this lady does really well here as she is an asset to the hotel! It’s a bit dated on the outside and paying for parking is unnecessary, the potholes coming into the car park aren’t a welcoming site either.

Good stay

Customer review rating 5.0/5

Karen B. Couples - Confirmed reviews ALL

Staff were fantastic made our stay lovely with our little dog

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Other web-users rate our hotel

  • 330 reviews 7.6/10 Location
  • 970 reviews 6.4/10 Room
  • 827 reviews 8.5/10 Service
  • 33 reviews 6.5/10 WiFi
  • 479 reviews 6/10 Cleanliness
  • 345 reviews 7.3/10 Breakfast
  • 220 reviews 5.5/10 Value
  • 166 reviews 6/10 Wellness Area

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