Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 529 reviews

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Mercure Birmingham West Hotel - Image 1
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Mercure Birmingham West Hotel - Image 4
Birmingham Road, B70 6TU WEST BROMWICH, United Kingdom

Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Telephone
Fax +44 121 609 9937

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  529 reviews

TripAdvisor Rating  4.5/5  611 reviews

Certificate of excellence 2025

Decent, but

TripAdvisor rating 4.0/5

jorge f TripAdvisor review

Hotel is decent, nothing special. Breakfast definitely need a touch of love. Special thanks to Mairita who was a absolute darling.

Great hotel!

TripAdvisor rating 5.0/5

EUGEN B TripAdvisor review

Great hotel, nice amenities, easy parking, very good breakfast, spacious room, excellent customer service offered by Mairita!

Review of Mercure hotel West Birmingham

TripAdvisor rating 5.0/5

Safari61760329366 TripAdvisor review

this 1st week at the Hotel was absolutely excellent, Hospitality was 10/10 food was amazing and lots of facilities to make it an enjoyable stay. Special thanks to Mairita

First Class - Thank You Gerry

TripAdvisor rating 5.0/5

Andrew R TripAdvisor review

Fabulous hotel that was made extra special stay by Gerry. Her attention to detail and always going above and beyond for us was overwhelming. Thank you Gerry, we will certainly be back to this hotel. Room was superb, food was fantastic. Lovely and clean and polite staff at all times.

Thank you for your kind feedback. We are thrilled that Gerry’s exceptional service made your stay so memorable and that you enjoyed the comfort of your room and the quality of the food. Your recognition will be shared with the team, and we look forward to welcoming you back soon.

Not a 4* experience at all

TripAdvisor rating 3.0/5

valleysgirlreviews TripAdvisor review

Stayed for one night as part of a coach trip to nearby Christmas markets. For a 4* hotel I thought the whole experience was pretty average hence my rating of 3. The room was fine, comfortable bed, but the bathroom looked like a campsite facility. There was no main light in the bedroom just lamps which was not sufficient really. The worst part of our trip was the food. As part of our coach travel we had an evening meal included. The food was basically again, school trip standard. We were made to feel like we were not as important as the guests who were paying for a meal from the restaurants regular menu. We were carted to the back to the room where our food was basically thrown in front of us. Service was non existent. Absolutely terrible. No smiles, no friendly faces, no willingness to help. We had soup to start which many people had bread rolls for - two people from our family didn’t have a bread roll and when they asked for one they were told ‘we have already cooked more and the ones on the other tables are for people who may have not arrived yet’. Sorry but that just isn’t good enough - we paid for our meal and it’s not for us to plan appropriately to make sure every guest gets what they paid for. Dinner was a serve yourself set up, but nobody told us so we were waiting for someone to take our order. A very poor selection of chicken, sausage and some potatoes. If you weren’t first in the queue, you missed out on the fresh food and then had to wait for them to be replenished, which is fine if someone was actually paying attention to when the food needed to be replaced which they were not. The worst part for me was that staff were clearly plates and then instead of taking them into the kitchen to be disposed off, they were scraping food waste into bins right next to our table. This is awful and should not continue. For a 4* hotel I expected better. Whether we are on a coach trip or not, I do not expect below par treatment and basically be sat next to waste bins with staff acting like it’s the worst thing ever to do their jobs. Very very poor and would not recommend this hotel based on the service and standard of food we received. We have fed this back to the coach company and this review was echoed by many other travellers.

Thank you for taking the time to share your experience. I am very sorry to hear that your stay did not meet your expectations, particularly regarding the dining service and overall presentation. Your feedback about the food service and the handling of waste has been noted and will be shared with the relevant teams to ensure improvements are made.

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Other web-users rate our hotel

  • 395 reviews 8/10 Location
  • 1,036 reviews 6.2/10 Room
  • 975 reviews 8.8/10 Service
  • 32 reviews 5/10 WiFi
  • 489 reviews 5.4/10 Cleanliness
  • 371 reviews 7.7/10 Breakfast
  • 231 reviews 5.3/10 Wellness Area
  • 166 reviews 6.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.