Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 541 reviews

Hotel extras

  • BT Sports in Bar Lounge

  • Pet Friendly

  • New Spa open in our Leisure Club

  • Onsite carpark with space for up to 300 vehicles

  • New gym equipment in our leisure centre

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  541 reviews

TripAdvisor Rating  4.0/5  156 reviews

Certificate of excellence 2023

Great hotel. Lovely staff.

TripAdvisor rating 5.0/5

Anne S TripAdvisor review

I went to see Anita, the holistic therapist, who does treatments there. Meciej and Marita, the reception staff were very friendly and helpful. The hotel itself was very clean and the reception area was well set out. I'd definitely recommend it.

Great Hotel experience

TripAdvisor rating 5.0/5

Devonmac2025 Business - TripAdvisor review

I’ve been coming here for the over 5 yrs, to see Anita, the sports therapist that tailored treatments with holistic health / nutritional recommendations for me. As soon as I entered the reception I was warmly welcomed by Stefan who was very helpful as was Yvonne. The hotel has a to wonderful atmosphere, and has been completely refurbished to a very high standard. After my treatment I enjoyed a lovely drink and meal , Caesar salad in the lounge area , that has a lovely ambiance and relaxing soft music, in the background ! I will be back soon.

Excellent room, clean and very quiet too, and perfectly friendly staff.

Customer review rating 4.5/5

Alan C. Business - Confirmed reviews ALL

The online price is good: £63; the location is great (the Vine pub Tandoori grill is a half mile away and a ten minute walk; it's a must for dinner). The room was quiet, clean and comfortable. The staff were all friendly. Disappointments: £7 parking fee, which they keep quiet about online; and the breakfast didn't really add up to £12; the buffet was a cold one and the Full English was cooked on-demand, which is fine in principle, but having expected to see the hot choices, the thin, small bacon rashers (for example) was not impressive. Overall, I will certainly stay again and I recommend the hotel with only the minor reservations as above.

Was ok, customer service need to try harder

TripAdvisor rating 2.0/5

Curiosity53630909612 TripAdvisor review

It was ok, the room was clean and the food was ok. However you had to pay for parking which will put off future guests. It was also an unusual location the review from my bedroom window overlooked a housing estate. One thing I would like to add was the not so good customer service as the staff were passive aggressive and made curt comments, making the stay uncomfortable. If was askd stay at this hotel again, it would be a no for me.

Great stay at this hotel

TripAdvisor rating 5.0/5

Barry H TripAdvisor review

The staff at this establishment work very hard to ensure you have a pleasant stay at the West Bromwich Mercure hotel, the rooms are clean, comfortable and quiet ensuring a good nights sleep, in the restaurant the fresh food is cooked to order and you are looked after by very professional staff who are very polite and attentive ensuring a pleasant meal, a big shout out to Yvonne and marita. at the main check in desk, Bal & all the staff in the restaurant & bar,

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Other web-users rate our hotel

  • 293 reviews 8.2/10 Location
  • 1,014 reviews 6.2/10 Room
  • 837 reviews 8.2/10 Service
  • 38 reviews 5.5/10 WiFi
  • 508 reviews 6.1/10 Cleanliness
  • 287 reviews 7.4/10 Breakfast
  • 200 reviews 6.2/10 Value
  • 163 reviews 6.6/10 Wellness Area

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