Mercure St Helens

Staff friendly and helpful , very clean and spacious,food excellent

The stay was ok we have stayed at other mercure hotels which were more suited for us than this one I didn’t like the way you had to book through what’s app for a time you could use the pool in others we have been able to go when we wanted plus when we arrived at the pool there was swimming lessons going on the purpose of this night away was to chill out with no kids use the pool sauna and other facilities but for the full hour we was the swimming lessons were on and all the parents looking through the window beds were comfy definitely a plus having a fridge in the room breakfast was ok they didn’t have the hot food out to help yourself I heard the guy saying it’s because the hotel was quiet yet the breakfast we had was one item of each didn’t get asked if we wanted any more we’re grown adults my 6 year old would of eat it all no problem at £80 odd pound think guest should be told about the what’s app for a pool slot plus the swimming lessons are on till 8pm

Friendly staff. Spotlessly clean. Swimming pool. Food (breakfast) continental and full English served. Walking distance to town. Good central location. Would recommend

Very friendly staff from check in to check out.

I was booked here for 4 nights. First evening I order Beef brisket chilli and it was horrible! insipid and dry. I explained this to the waitress and she actually laughed at me saying 'really'; next evening I ordered the beef curry Asian special and I received a mince meat overdone so I returned it. My colleague who ordered a chicken in white sauce complained that the sauce was sour and chicken tasted wrong..upon complaining; the manager told me we can leave if we are not happy. Really? this is the service I received on the 2nd of Aug at 10.00 and now am ordering a takeaway. What a waste of customer service and convenience. The manager at the time was horrible! she actually told me to leave if we didnt like the service!!