Mercure St Helens 4 stars

Thank you again for another fantastic stay, hotel always very clean, service super as normal - shame some of your guest this weekend didn't have more respect for your night staff - your guy deserves a medal the amount of nonsense he need to put up with from some guest. Special shout out to your cleaners and breakfast team - amazingly clean rooms and fantastic food and breakfast. Fab stay and see you again soon at Xmas.

We experienced an ok stay - all in all very average. First allocated room had been smoked in so had to ask for an alternative room, which was issued but key wouldn't work so needed to return to reception for another key to be programmed. Then had to get key reprogrammed a second time the next day as it wasn't working again - very frustrating to be backwards and forwards to reception! Room was averagely 'corporate' nothing to comment on really other than temperature - air conditioning didn't work, couldn't get temp any lower than 26c for our entire stay which made it incredibly uncomfortable at night considering the windows do not open. Rereported this to reception - who did nothing for the duration of our stay. On checking out, it appears this was also a problem for many other rooms. Bed was comfortable though. A very functional hotel - definitely more business than leisure, would not choose to stay here for leisure - it's a bed for the night and nothing more. Convenient location and more sensibly priced than Liverpool hotels. Breakfast overpriced at £10pp for continental so we went to the nearby McDonalds/Wetherspoons instead!!

I had an average stay at this hotel. The room was slightly dusty and only two pillows were provided.

Overall a good stay no member welcome or drink vouchers but no accommodation issues.

Hotel and staff lovely but room unbearably hot and couldn’t move as hotel is full .. no windows to open either .. air con system needs sorting 30 degrees is totally unacceptable..

Another great stay,I asked for early check in was accommodated no problem.Only negative was safe not working again had to keep car keys on me .Otherwise lovely hotel.

Only stayed one night the privilege rooms were well kitted out. The bed was so comfortable, had a great night's sleep. And the breakfast was fine and plenty of it.

I love staying at the Mercure as its food is very good and all rooms very clean

Very pleased with the room, nice king size bed and great temperature control in the room that made it even more comfortable. Had breakfast in the morning and it was piping hot and a good selection.

What can i say, it was a wedding (not mine) catered for well and every request granted. The hotel receptionists was warm and welcoming and the hotels manager went out of his way to ensure everyone enjoyed the experience. Bar staff on the night were humoruous and polite and the bar prices wasnt to be really considering what others charge in similar venues. The manager at this hotel is an asset the company and made the stay what it was and memorable event. All i have spoken to have praised the efforts of the hotel but espiecally the manager

Whilst I was there the AC in my room wouldn't work so I was moved to another room, this too had no AC and both rooms ended up being 28/29 degrees all night making it extremely uncomfortable.

Used as a base for the rugby league semi final, (used previously when it was the hilton) perfect location as everything is within walking distance.

Receptionists where above and beyond, so pleasant . Felt very welcome. Nothing too much trouble Nice large room and value for money

We really enjoyed our stay until it was time to check out. I feel the way you take payment of the room is very confusing. We used a card to secure the booking. We then used a card when we checked in and again when we checked out. We were told that we'd paid a £50 deposit but then when we checked out we didn't. It also didn't help that when we were explaining our confusion the reception staff were very abrupt.

Disappointed with the stay. Room that was painted like a patchwork quilt and shower screen that leaked. They describe flat screen TV, which is correct, but a 25" screen isn't good enough for a 4 star hotel. Food was terrible from 'curry' battered fish, sent back, to burnt gammon, overcooked egg and a salad served in a warm bowl. Breakfast followed the same route. Not all as described by the waiter, undercooked sausage and inedible mushrooms and bacon, don't know what they were cooked in. Staff were apologetic but doesn't account for terrible food. Food not upto the standard of budget hotels