Mercure St Helens

Mercure St Helens

Customer review rating (ALL Rating) 4.1/5 536 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 200 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure St Helens

Linkway West, St Helens, Merseyside
United Kingdom

  • By plane

    LPL JOHN LENNON At 22km / 13 miles

  • By plane

    MANCHESTER T1 At 46km / 28 miles

  • By boat

    LPL PIER HEAD At 17km / 11 miles

  • By helicopter

    CITY AIRPORT At 27km / 16 miles

  • By car

    M62 JCT 7 At 3km / 2 miles

  • By train

    STHELENS CENTRAL At 1km / 1 miles

  • By train

    STHELENS CENTRAL At 1.61km / 1 miles

GPS:53.44994, -2.73679

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Our accommodation(s)

All our Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  536 reviews

TripAdvisor Rating  3.5/5  101 reviews

Great stay

Customer review rating 4.5/5

Gordon D. Couples - Confirmed reviews ALL

Staff friendly and helpful , very clean and spacious,food excellent

Customer review rating 4.0/5

Hayley Couples - Confirmed reviews ALL

The stay was ok we have stayed at other mercure hotels which were more suited for us than this one I didn’t like the way you had to book through what’s app for a time you could use the pool in others we have been able to go when we wanted plus when we arrived at the pool there was swimming lessons going on the purpose of this night away was to chill out with no kids use the pool sauna and other facilities but for the full hour we was the swimming lessons were on and all the parents looking through the window beds were comfy definitely a plus having a fridge in the room breakfast was ok they didn’t have the hot food out to help yourself I heard the guy saying it’s because the hotel was quiet yet the breakfast we had was one item of each didn’t get asked if we wanted any more we’re grown adults my 6 year old would of eat it all no problem at £80 odd pound think guest should be told about the what’s app for a pool slot plus the swimming lessons are on till 8pm

Good stay

Customer review rating 5.0/5

Be… Families - Confirmed reviews ALL

Friendly staff. Spotlessly clean. Swimming pool. Food (breakfast) continental and full English served. Walking distance to town. Good central location. Would recommend

Well located , enjoyable stay

Customer review rating 5.0/5

Catherine G. Couples - Confirmed reviews ALL

Very friendly staff from check in to check out.

Horrible dinner experience

TripAdvisor rating 1.0/5

247vp Business - TripAdvisor review

I was booked here for 4 nights. First evening I order Beef brisket chilli and it was horrible! insipid and dry. I explained this to the waitress and she actually laughed at me saying 'really'; next evening I ordered the beef curry Asian special and I received a mince meat overdone so I returned it. My colleague who ordered a chicken in white sauce complained that the sauce was sour and chicken tasted wrong..upon complaining; the manager told me we can leave if we are not happy. Really? this is the service I received on the 2nd of Aug at 10.00 and now am ordering a takeaway. What a waste of customer service and convenience. The manager at the time was horrible! she actually told me to leave if we didnt like the service!!

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Other web-users rate our hotel

  • 244 reviews 9.5/10 Location
  • 688 reviews 6.5/10 Room
  • 652 reviews 8.4/10 Service
  • 8 reviews 3.8/10 WiFi
  • 343 reviews 6/10 Cleanliness
  • 197 reviews 4.6/10 Food
  • 195 reviews 5.7/10 Breakfast
  • 142 reviews 5.8/10 Value

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