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Novotel Miami Brickell Hotel 4 stars

Customer review rating 4.4/5 785 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Miami Brickell
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+ 21 Services
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Hotel extras

  • Amazing rooftop pool and bar

  • The hotel is located within 2 miles of the American Airlines Arena

  • Our hotel's location is central to some of the best dining in Miami

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light.

  • Our proximity to the Port of Miami makes us the perfect pre and post cruise hotel

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Solarium
  • Boat excursions
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Hot meals
  • Snack & beverage machine
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129
miami
united states

Tel: +17866002600

Fax: (+1)786/6469383

Check-in from 15h00

Check out up to 12h00

  • By plane

    MIAMI INTERNATIONAL AIRPORT At 10km / 6 miles

  • By car

    RICKENBACKER At 1km / 0.62 miles

  • By train

    BRICKELL STATION At 0.4km / 0.25 miles

  • By train

    BRICKELL STATION At 0.4km / 0.25 miles

GPS :25.75996, -80.19911

Our accommodation(s)

Choose between a Standard King or Queen, room special for business trips or a couple, or the exclusive Suite or the Skyline Suite.

Superior 1 King Non Smoking

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Ironing board and flat-iron
  • Mini Bar

Superior 2 Queen Non Smoking

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Superior Bay View 1 king bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Superior Bay View Room Two Queen beds

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Superior King bed room, Accessible

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Superior King bed room, Hearing impaired

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Queen Non Smoking, Accessible

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Queen Non Smoking, hearing impaired

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Superior Bay View 2 Queen Hearing Impaired Non Smoking

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

LIMA RESTAURANT

Type of cuisine: Other cooking style

Named after one the most popular culinary destinations, Lima brings forth the many influences of Peruvian cuisine to the heart of Brickell. The menu features influences from the conquistadors of Spain and Portugal to the far east of Japan and Korea.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

UVA BAR

Non contractual photo

UVA bar, is famed for their crisp drinks, terrific selection of Chilean and Argentinian wine and their signature Pisco Sours. Whether you are meeting friends, entertaining clients, or celebrating a special occasion, UVA provides the perfect atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VISTA POOL BAR

Non contractual photo

Located just steps from our stunning infinity edge pool and selection of intimate private cabanas, Vista Pool Bar offers guests a delicious menu of signature tapas, refreshing craft cocktails, with incredible views of the Miami city skyline and bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Miami Brickell

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

785 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,640 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay ruined by non returned deposit

Customer review rating 4.4/5

Heather C. Friends - 04/04/2020 Confirmed reviews ALL

I have emailed several times, none have been acknowledged. I was told upon leaving my deposit would be returned in a few days and this has still not been received

Dear Ms.C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our check-out process in order to prevent any future occurrence. If you need further assistance, please email us at US… Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Claudia Di Gino General Manager

Fair stay in Brickell, makes a lot of sense if you're in town for business.

Customer review rating 4.4/5

Dan G. Couples - 25/03/2020 Confirmed reviews ALL

Novotel might be a good hotel if you need to be close to the business area around Brickell. It wouldn't be my first choice for a short holiday in Miami, though.

Would stay here again

Customer review rating 4.4/5

Victoria T. Solo - 24/03/2020 Confirmed reviews ALL

Well priced, great service, great location. Theres plenty of good food around that delivers and a grocery store across the street that also serves yummy food. Things to keep in mind: it is REALLY close to the train and it gets really loud in the rooftop by the pool (as well as the rooms depending in the location) Rooms are kind of dark (while you do have an abundance of natural light during the day because of the big window) it is hard to even do your makeup at night cause there is no lights in the ceilings just walls.

Will never stay there again

Customer review rating 4.4/5

Monique Couples - 24/03/2020 Confirmed reviews ALL

I don't know where to begin, first off we arrived almost midnight and after being told when we made the reservation that parking was free for the disabled, we get to front desk and was told parking is 40dlrs per night, we were told by one manager at front desk that it was free, the manager that was starting the midnight shift told us it's not free and to go find parking on the street. Did I mention it was midnight and my husband is disabled. This is all happening during the Corona Virus scare, Then we had no choice to cut our trip short due to the Mayor locking down NYC, we checked out two days before and was told we couldn't get a refund due to booking thru 3rd.party , and to top if off the front desk clerk said she couldn't provide us with an early check out receipt, just horrible experience

Dear Mrs. R., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with the miscommunication on parking fees and early check-out in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Stay Well & Be Safe! Sincerely, Claudia Di Gino General Manager

Relaxed stay

Customer review rating 4.4/5

Vil Friends - 22/03/2020 Confirmed reviews ALL

Upon arrival I was greeted by the nicest valet staff I’ve ever met. They helped unload our car and made us feel really welcomed. The check in was fast and easy. The rooms are really nicely laid out with giant beds and surprisingly fast WiFi for a hotel. I don’t have complaints about the room but I would like to suggest more towel racks. I didn’t get a change to visit the bar downstairs in the lobby but I did visit the one on the roof. The bartenders are all really nice but the drinks are insanely expensive. The roof itself is a really great space. Excellent views all around and a really relaxing space in the morning and afternoon. The pool is a little small I will admit. The hotel is located in a really great neighborhood. It has a pharmacy and a grocery store about 5 minutes walking which is actually very comforting when you want a late night snack. The clubs, bars and shopping in the area are all very luxe and clean. Drives to the beach were short and to other neighborhoods in Miami were also not a crazy far drive. Overall I really enjoyed my stay.

Customer review rating 4.4/5

Tsitsi H. Business - 22/03/2020 Confirmed reviews ALL

My overall stay was adequate. Not horrible, not great. I felt your staff was not particularly friendly. Your staff at the pool was completely either overwhelmed, or apathetic and unapologetic to customers waiting a long time for service. Room service was cumbersome.

Excellent Stay

Customer review rating 4.4/5

Eric W. Business - 16/03/2020 Confirmed reviews ALL

Very nice facility. I had issues with the HVAC in my room. I would come back to my room in the evenings and it would be 80+ degrees in the room. The front desk and maintenance were on top of it and were in my room within 10min to get it fixed. Awesome customer service.

Dear Eric, Thank you for sharing your feedback and experience with us. We are delighted to read you enjoyed your time with us. We apologies once again for the AC inconvenience but we are glad our team was able to assist you right away. We hope to welcome you back anytime soon. Sincerely, David Siauvaud Guest Experience Manager

Great Location and Great Staff

Customer review rating 4.4/5

Bill Families - 16/03/2020 Confirmed reviews ALL

Great experience at Novotel. The whole team was courteous and helpful: front desk, bartenders, valets.

Dear William, Thank you for taking the time to share your feedback and experience with us. We are glad to read you enjoyed your time with us and we truly hope to welcome you back anytime soon. Sincerely, David Siauvaud Guest Experience Manager

Bad cust service

Customer review rating 4.4/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Horrible

Dear Palak. Thank you for taking the time to share your comments concerning your stay at the Novotel Miami Brickell. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our service experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, David Siauvaud Guest Experience Manager

Had issues in the room.

Customer review rating 4.4/5

James L. Business - 14/03/2020 Confirmed reviews ALL

Hotel is nice but AC did not work in my first room and in second room tV stopped working.

Dear James, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, David Siauvaud Guest Experience Manager

Decent I guess

Customer review rating 4.4/5

R. Business - 14/03/2020 Confirmed reviews ALL

You book with Accor for a custom experience. I’ve indicated no pork profile and as a welcome gift I get pork rinds and beer. And there was a musty smell to the sheets. I didn’t stay my second night, I just left.

Dear Mr. Faisal, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for this enormous mistake of our . Please rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, David Siauvaud Guest Experience Manager

Great stay at the Novotel, Miami

Customer review rating 4.4/5

Jennifer Business - 14/03/2020 Confirmed reviews ALL

I had a wonderful stay at the Novotel. The room was spacious and clean with a nice view. The staff were very courteous and helpful. The breakfast was delicious. The hotel is in a very good location being close to many amenities and a short walk away from the sea front.

Dear Jennifer, Thank you so much for taking the time to review us and share your feedback and experience. We are delighted to read you enjoyed your stay with us and appreciated our hotel location and amenities. We hope to welcome you back during your next trip to Miami. Sincerely, David Siauvaud Guest Experience Manager

Good stay

Customer review rating 4.4/5

P. B. Couples - 12/03/2020 Confirmed reviews ALL

Could have been improved with some instructions for the coffee maker and greater supplies of milk/creamer and pods which need labelling!

Dear Patrick, Thank you for sharing your feedback with us. We apologies we have not met all your expectations and apologies for any inconvenience as all our rooms are supposed to be supplied with coffee maker instructions and labeled pods. Please rest assured that we will take the appropriate measures to avoid any occurrence. Dear Patrick, we are committed to welcome you back. Sincerely, David Siauvaud Guest Experience Manager.

Medium

Customer review rating 4.4/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

There are unexpected problems like : elevators not working due fire drill (I have 2 little children and I went down 8 floors walking). Breakfast - the team is not big enough to host more half capacity of the saloon. I’ve been using Novotel 4 weeks in a row but I’m gonna check another options.

Dear Carlos, Thank you for taking the time to share your comments concerning your stay at the Novotel Miami Brickell. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We apologies for the inconvenience of our annual fire drill and for the services of our breakfast team. Please rest assured that we will take the appropriate measures to avoid any occurrences. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, David Siauvaud Guest Experience Manager

Nice place, good location and good price.

Customer review rating 4.4/5

Leon P. Business - 11/03/2020 Confirmed reviews ALL

Enjoyed mt stay. The room was more than satisfactory. All staff dealings were very positive.

Dear Leon, Thank you so much for taking the time to review us and share your feedback and experience. We strive for excellence and would love to know how we could improve our operations in order to better serve you in the future and receive a 100 out of a 100 from you? Please do not hesitate to share with us any feedback. Your satisfaction is paramount. Sincerely, David Siauvaud Guest Experience Manager

You charged me 100 USD more

Customer review rating 4.4/5

Felipe Couples - 10/03/2020 Confirmed reviews ALL

I wrote an email yesterday, and I have had not response. I have an additional charge of 100 usd for my stay. I payed 350 USD in advance. I need my money back asap.

Dear Felipe, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. It seems that there is a misunderstanding Sir. The $100 is a deposit that serves as guaranty in case you use any of our outlets (restaurants, bars...) during your stay. This deposit is released at your check out and depending on your bank it can take several business days. Please do not hesitate to contact me directly if I can be of any assistance regarding this matter and please rest assured that the $100 will be back anytime soon to your account. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, David Siauvaud Guest Experience Manager
Customer review rating 4.4/5

M C. Friends - 10/03/2020 Confirmed reviews ALL

Friendly interaction with all the employees.

Dear Martin, Thank you so much for taking the time to review us and share your feedback and experience. We strive for excellence and would love to know how we could improve our operations in order to better serve you in the future and receive a 100 out of a 100 from you? Please do not hesitate to share with us any feedback. Your satisfaction is paramount. Sincerely, David Siauvaud Guest Experience Manager

Great location, polite staff and very clean

Customer review rating 4.4/5

Jesse A. Solo - 10/03/2020 Confirmed reviews ALL

I had not heard about this hotel before, but I was pleasantly surprised by how nice it was for it's price range. The location is great since it's easy to get to Brickell station to take public transportation. Through car, it takes less than 15 minutes to get to South Beach. The staff was very helpful and polite. I would recommend this hotel if you're looking for a four star hotel.

Dear Jesse, We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Siauvaud Guest Experience Manager

Okay

Customer review rating 4.4/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

Hotel was very clean. Contact center can improve. Wife wanted to mail me something for our anniversary, but could not get your staff to understand what she was saying. Your employee did not understand that I was already a guest and asked my wife to spell my last name more than 3 times. Seemed as if your employee did not attempt to understand the request.

Dear John Poulton Mr C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our teams in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, David Siauvaud Guest Experience Manager

Great experience

Customer review rating 4.4/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Junior was a super host welcoming us on Thursday. All the personnel in general were very nice to us. Everything was great in our room.

Dear Michelle, Thank you so much for your feedback! We appreciate your support and are delighted to read you enjoyed your stay with us and the services of our teams. We are committed to welcome you back. Sincerely, David Siauvaud Guest Experience Manager

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