Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.3/5 2,725 reviews

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1500 Southwest 1st Ave, 33129 Miami, United States

Description

Hotel extras

  • Pet friendly hotel in Miami! Accepts dogs and cats up to 15 kg

  • Enjoy one of the best hotel pools in Miami, on the hotel's rooftop

  • Hotel in Miami near Cruise Port: 15 minutes away

  • Family hotel in Miami: accommodation for up to 4 people

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light

Our accommodation(s)

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Telephone
Fax +1 786-646-9383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,725 reviews

TripAdvisor Rating  4.5/5  3,465 reviews

Certificate of excellence 2025

They dont care about you !!!! Never !!!!

TripAdvisor rating 1.0/5

564ardaz TripAdvisor review

I am writing this review to share a serious safety incident that occurred during my stay, as well as my disappointment with how the hotel handled the situation afterward. During our stay, the iron in our room experienced an electrical malfunction that resulted in burning and sparking while in use. This was an alarming and dangerous moment for me and my family. Thankfully, no one was injured, but the potential risk was significant. What made the situation even worse was the hotel’s reaction — or lack of one. No one checked on us, no one apologized, no one called back, and no written acknowledgment was provided. Nothing. Only after I wrote an email did I receive any form of response. I immediately requested clear documentation regarding the incident and the steps taken to prevent it from happening again. Despite multiple written requests, the hotel refused to provide even a basic written incident summary or confirmation of the corrective actions taken. They simply stated that all records were “internal,” which is far from reassuring for a guest who experienced a real safety hazard. A hotel with this level of reputation should understand that guests deserve transparency — especially in situations involving electrical safety. Instead, the lack of communication left us feeling dismissed rather than protected. After the incident, we left the room and later returned to stay four more nights. Even then, we were too afraid to charge our phones in the room at night because we no longer trusted the electrical safety. Additionally, we could not understand why housekeeping did not properly clean the area where the incident happened, despite it being a clear safety and hygiene concern. Safety issues can happen anywhere, but how a hotel responds is what truly reflects its standards. Unfortunately, in this case, the response did not meet even the minimum level of accountability we expected. Such a shame.

Amazing stay except no hot water

TripAdvisor rating 3.0/5

Justin S Couples - TripAdvisor review

Stayed here 2 nights. Amazing location! Great rooms and views. Rooms feel up to date and clean. Everything was amazing except for one thing. Hardly any hot water at all. The only time we could get hot water was when we took a shower at 2 am one night. Water was only luke warm. Told the front desk about it and still didn't change the outcome. Wouldn't stay here again for that reason.

Special thank for special welcome/service

TripAdvisor rating 5.0/5

Margaux D TripAdvisor review

I would like to warmly thank Laetitia for her great welcome at the restaurant, her availability, her smile as well as her sense of arrangement, I have rarely had such a pleasant welcome. Also ALL these above compliments for Victor in his impeccable service, always a pleasant word with smile when we arrived at the breakfast. Both incredibly kind and sweet people! 🙏

Customer review rating 4.5/5

David G. Friends - Confirmed reviews ALL

Clean, well maintained. Nice service.

Dear David G., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our hotel clean and well maintained, and that our service met your expectations. We look forward to welcoming you back in the future. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Exceptional stay - Highly recommended Novotel Miami, Brickell

TripAdvisor rating 5.0/5

amalysm2380 TripAdvisor review

We had an amazing stay at the Novotel Miami Brickell. The hotel was exceptionally clean, modern, and welcoming from the moment we arrived. The customer service was outstanding—every staff member we interacted with was friendly, helpful, and made us feel taken care of. We stayed for one night before taking a cruise and we arrived a few hours before check in, even though the room was not ready, we were given access to their pool area and eventually we were given a room 1 hour earlier. The location was perfect and made our trip even easier, as we were within walking distance from public transportation (Trolley) and we were able to go to Calle 8, Brickell Mall, etc. I highly recommend this hotel and would definitely stay here again.

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Other web-users rate our hotel

  • 1,227 reviews 8.6/10 Location
  • 1,618 reviews 7.4/10 Room
  • 1,677 reviews 7.9/10 Service
  • 31 reviews 4.2/10 WiFi
  • 820 reviews 8/10 Cleanliness
  • 571 reviews 7.7/10 Amenities
  • 492 reviews 8.7/10 Vibe
  • 373 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.