Novotel Miami Brickell Hotel 4 stars

The phone is the room was not working to call lobby or house keeping or room service. I let management know and they did nothing. I also asked for some coffee pods and cups that room service had forgotten to refill, both at the lobby in person and later on the phone (had to use my cell to call the hotel because the phone was not working) and still never got them. Room service was poor. Cleaning products left in the room, amenities not refilled... It’s too bad bEcause the hotel seems like it has potential, just seems very mismanaged.

We stayed 9 nights during our Babymoon and I was disappointed for the first time with a Novotel. As a Gold Accor Live Limitless I was expecting a little bit more attention and even more so as the hotel had reached out prior to our arrival. Even during our stay, the service was sub par.

I’ve been in the hospitality industry for over 20 years. I travel often and I must say it’s the first time where the individual greeting/checking me in did not inform me of events taking place in the area or provide a brief overview of the hotel amenities. I was not instructed on how to operate the elevator. He was not personable at all. I would recommend having the counter person provide vital details on hotel and surrounding area to the guest.

This is a newish property located just southwest of the downtown bustle. It's in a quiet neighborhood but the metrorail tracks are right next to it; the sound of passing trains is persistent but not overbearing. It's a five-minute walk from the Brickell train station and the (separate) people mover. In fact, a car is not needed because the train connects to the airport. There is a Publix grocery store and a Walgreen's immediately adjacent. The guest rooms are well appointed and the bathrooms are especially nice. (There was some countertop chipping away in the guest room, (717) those kinds of items need to be fixed by engineering.) There is some noise room to room. I didn't feel that front desk staff worked very hard to assign me a quiet room; it's as if they make no attempt to meet your request. No one on the housekeeping staff spoke English; there was a complete language barrier. The pool is on the roof; it is small but adequate but needs to be better maintained and skimmed of hair, etc. Breakfast was excellent. I would stay at the property again; I just hope they stay on top of things and listen to guest requests. Why not a "quiet floor"?

The hotel is nice and well kept. Good location with friendly and courteous staff. Improvements can be made in the areas of housekeeping, as we had to complain about a dirty bathroom, which is pretty unacceptable. There was soap scum on the shower glass and an old toothpaste stain on the inside of the shower tiles - pretty gross.