Novotel Miami Brickell Hotel 4 stars

I was in town for and event and booked this hotel because it looked really nice for the price. The hotel was super clean and has many amenities. I think 35 dollars a night is way to much for parking. The Hilton next door only charges 25 a night. Also I wish they offered EV charging.

The room was warm and musty. Maintenance had to come on two separate occasions to fix the TV, and adjust or reset air conditioner. A customer ordered using my room number for food/drink. I was refunded thankfully! In the future, please check room number and or name before charging.

I chose to stay an extra night and the person who usually knocks in the doors, asked if I was staying. I said yes. I called down to the front desk and a lady answered saying the only thing I had to do was get my room key changed over. So I went down and did that. However the guy with blonde tips in his hair knocked literally 4 more times. Bothered me from my work I was doing and woke me up a few times. It was just uncalled for. Front desk needs to communicate with their staff on who’s staying and who’s not so you don’t get bothered. Then a guy from the front desk came to knock on my room asking if I was staying and I said yes. Now it’s about 830 9 o’clock at night and I’m getting settled into bed. The front desk calls and says they need me at the front desk. Some guy with long hair says he needed to do the check out process and charge another security hold which made zero sense to me. So I asked why and he said ok then I’ll just charge your card for $0. I was like ok so you bothered me to come down here for this? It was just ridiculous. Then both nights my tv didn’t work and they sent a guy to come fix it. But still. It should work. I’m just not happy with my overall stay.

Friendly front desk people

I enjoyed every second, I came to celebrate my birthday and this has been one of the best hotel experiences Ive had. Ever cleaned so beautiful.

Representative at the front desk was very rude when checking in. Was rushing me the whole time when I was consulting with my husband.

We stayed for my sons wedding and enjoyed all the amenities this great hotel has to offer!

The stay was just OK. Some good and some bad. First impression was the dirty carpet in the lobby. The lobby smelled great but the look of it didn’t really match. I feel the hotel looked much nicer in photos online but, not a huge deal. Person behind the front desk was nice. Check in was smooth. No complaints there. The room was definitely in need of an update but again, not a huge deal to me. There were two aspects I was pretty disappointed with: 1. Bartender at the pool had a poor attitude and acted as if it was an inconvenience so serve me. He was the reason I only bought one drink (would’ve loved to have gotten a few more but felt uncomfortable doing so) 2. The “room service” was a little ridiculous. I ordered some food and asked for a glass of water or ice water. She said they only had bottled water for $5. I told her I just needed some drinking water… like tap water with ice. Since this is room service I assumed that wouldn’t be a problem but she said no, I could only purchase water. I would have ordered Uber Eats or Door Dash had I known. I’ve never had a restaurant, let alone one from a nice hotel, tell me I had to pay for water. It’s “room service” but they can’t bring me some ice water in a cup?? I travel often and I frequent Florida. I chose the Novotel at random and based on some photos but I most likely wouldn’t stay here again just based on these few off putting things. They aren’t a huge deal, but when you’re spending $200 a night, you expect better in the service department. I pay less at an embassy suites, etc and receive better service. Positives were: beautiful pool, very nice bartender in the hotel lobby (I was comfortable getting a drink there, not at the pool due to that rude bartender).

It was good to the naked eye and the location was good. But the wallpaper was coming off in my bathroom the sheets had stains on them there was trash left in the cans so I don’t be the room was cleaned before we got there

Very fancy place but some of the other guest were rude and loud in the lobby. I also thought I had a military discount, being a disable Veteran, and I found that I could have booked through a third party and got a cheaper rate then when I booked direct. Very disappointing. One of the people in my group picked the hotel and I thought we had breakfast also but didn't realize you had to pay extra. Plus there is no transportation like some of the other places. It was ok but probably wont be back

outstanding customer service, rooms where well spaced,new and clean

Excellent stay, staff very accommodating, food good, location excellent walking distance to grocery stores, restaurants and shopping, also by car beach is 30 mins away. rooftop pool is a great way to end your day. Parking accessible,

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.

A team of smiling and kind Heartists, makes the modern environment even more welcoming and gives it a nice memory of being in Miami. I particularly appreciated the olfactory identity in the lobby and very comfortable bed. Get advice from the Reception for your excursions and tours: they have worked hard to satisfy all the requests.

Modern hotel, well situated close by to what we wanted to visit. The room was very good and comfortable. The bathroom was modern and clean. The staff was also very nice friendly and professional. Wifi worked very well throughout the hotel