Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.3/5 2,527 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Pet friendly hotel in Miami! Accepts dogs and cats up to 15 kg

  • Enjoy one of the best hotel pools in Miami, on the hotel's rooftop

  • Hotel in Miami near Cruise Port: 15 minutes away

  • Family hotel in Miami: accommodation for up to 4 people

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light

Our accommodation(s)

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,527 reviews

TripAdvisor Rating  4.5/5  2,994 reviews

Certificate of excellence 2023

Good stay

Customer review rating 4.0/5

Paul Families - Confirmed reviews ALL

Clean and neat

Dear Paul S., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad stay experience

Customer review rating 0.5/5

Vinit Solo - Confirmed reviews ALL

No water, glasses not changed on second day of stay, not clean, unresponsive reception and very very poor room service and hospitality.

Dear Vinit J., Thank you for taking the time to tell us about your experience at the Novotel Miami Brickell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Michail Couples - Confirmed reviews ALL

Very good location Polite staff

Dear Eleftheria K., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst Customer service I've ever seen

TripAdvisor rating 1.0/5

pilot33132 Friends getaway - TripAdvisor review

I am writing this review to express my profound dissatisfaction with the service at Novotel Miami Brickell. My friend, Mr. Diaz, experienced a series of unfortunate events that reflect poorly on the hotel’s management and customer service. Despite having a confirmed reservation displayed on his phone, Mr. Diaz was shockingly denied a room upon arrival. This occurred at 1 AM after a long day of travel, which only amplified the inconvenience and frustration. The staff’s inability to locate his reservation in the system is alarming, indicating serious issues with their booking management. What’s more distressing is the lack of effort to rectify the situation. A guest stranded in the middle of the night deserves at least an attempt to find a solution, but such consideration was absent. The following day, Mr. Diaz’s encounter with the day manager, Waseem Janjua, only added to our disappointment. He was made to wait over an hour, only to face the same apathetic attitude that he encountered with the night staff. This lack of empathy and professionalism is unacceptable in the hospitality industry. Overall, our experience with Novotel Miami Brickell was nothing short of horrible. The customer service was severely lacking, and the indifference displayed by the staff was both frustrating and disheartening. I hope this feedback prompts Novotel Miami Brickell to make necessary improvements in their service and management. Until then, I cannot recommend this hotel to others.

Amazing Staff!

TripAdvisor rating 5.0/5

DeannaS781 Business - TripAdvisor review

I stayed for a business trip and the staff was incredible - whether it was printing materials I needed, providing coffee immediately at breakfast with a smile, or recovering my lost phone...they couldn't have been more helpful. I would stay here again just because of the service.

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Other web-users rate our hotel

  • 828 reviews 8.3/10 Location
  • 1,179 reviews 7.4/10 Room
  • 1,316 reviews 7.4/10 Service
  • 18 reviews 7.3/10 WiFi
  • 587 reviews 7.8/10 Cleanliness
  • 433 reviews 8/10 Amenities
  • 371 reviews 8.8/10 Vibe
  • 304 reviews 8.9/10 Pool

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