Novotel Miami Brickell Hotel 4 stars

Location was perfect for activities in close proximity to Bricknell. Christian was great making sure any thing we asked was addressed.

Staff was great (only 1 employee didn't answer desk phone because he was socializing with a young lady/away from desk) but everyone else was 5 stars and I plan on coming back very soon

The overall aesthetic of the hotel is flattering. The lobby is well designed and the rooftop pool is great for relaxing. Their menu is also decent. I loved the chicken wings. Other than that, my friends and I were not entirely pleased with the staff. The communication is terrible- calling room service and/or front desk is a disaster. No one barely picks up or they hang up the phone. When requesting for an items such as towels, there was a delay. We even asked the housekeeper on the floor and she barely understood what we were saying. When we pointed to the towel and asked if we could have one, she said no. Since there isn’t housekeeping performed in the rooms due to COVID, you’d think it leave room for better service but that didn’t happen. I’m keen on great communication skills and unfortunately this hotel lacked on that end. Oh and when we lounging by the pool, security randomly came up to us to let us know we couldn’t bring outside food there. Our “outside” food consisted of brownies which were untouched and inside a shopping bag. Meanwhile other guests had their personal food there with no issues.

Very nice staff. Very helpful front desk help. Great location and price. I Did not like that they only clean your room after you stay 6 nights, that to me is profoundly unhealthy and not good.

Everything was perfect, very clean. The only thing is the parking lot should have been included in the package.

I usually stay at a Marriott but I decided to try something different the hotel was beautiful aesthetically but the customer service and staff was rude and poor. Would never stay here again or recommend

Very rude, horrible customer service, couldn’t answer any questions for us... terrible attitude. 2/10 rating for darius. And the 2 is ONLY because he got us in a room sense our 3 o’clock room check in wasn’t ready when we arrived at 5:45pm..

Novotel was great and great location! Only thing is our room didn't smell as fresh as I liked, other than that, we had a great time and everyone was friendly. Food was good!

4 night stay and no cleaning. Brutal i left early

the room was great, the hotel is beautiful - love the decor. Only issue was had was F&B service. Was very slow and sometimes hard to get served at all. We were told you were doing room service for 4 different hotels out of one kitchen.

Beautiful hotel, very friendly staff, the food is amazing as well as the rooftop pool. I wish my stay was longer.

Enjoyed my week at the Novotel Brickell. Conveniently located while still being in a quite section. Clean, friendly staff with nice pool and good restaurant. Good running also right outside the door

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.

A team of smiling and kind Heartists, makes the modern environment even more welcoming and gives it a nice memory of being in Miami. I particularly appreciated the olfactory identity in the lobby and very comfortable bed. Get advice from the Reception for your excursions and tours: they have worked hard to satisfy all the requests.

Modern hotel, well situated close by to what we wanted to visit. The room was very good and comfortable. The bathroom was modern and clean. The staff was also very nice friendly and professional. Wifi worked very well throughout the hotel