Novotel Miami Brickell Hotel 4 stars

This hotel was everything for me. I didn’t have to deal with any traffic, quite location, very clean. The smell blow my mind. It always smelled fresh when you walk through the doors. I only wish they had a balcony with such pretty view like by the pool. But I did enjoy the pool view and vibe.

We had no issues with our stay and enjoyed the hotel. Roof top pool was amazing with great views of the city and bay. Our room was very comfortable and clean. Ov

Overpriced, ridiculously awful location, and a staff that knows about nothing. There was little to enjoy about an overpriced room with no amenities, almost no indication of COVID-related protocols, and staff that are happier to nickel-and-dime you and refuse to greet you with a smile let alone a hello or any other greeting. Definitely a trash place.

Location is great, but there's a lot of noise, no one cleaned our room in a five day stay (and we weren't told we had to actually BOOK a cleaning person).

Rooms are not clean, repeated reminder to clean the room, stayed for 4 days but eaners never got to clean our room. Don't recommend for the amount paid for stay.

Our experience at this hotel was simply "awkward." Fortunately we were there only two nights. From the moment we arrived with our rental car to the moment we left for the airport there was a complete lack of attention to standard hotel etiquette. When we arrived with our rental car, there were at least four other cars "stuck" in the small hotel horseshoe drive area. The gate/arm to the parking garage would not lift and there was no valet to give directions or signage directing guests where to park. My daughter had to go into the lobby and wait on the check in line - all the time I circled the crowded city block hoping I could find street parking. The check-in clerk eventually came out with a card key to the garage lift the arm so I could drive my car to the lower level to park. While the room was OK there were not enough towels and absolutely no linens for the pull out sofa. As I was directed during check in, I texted the front desk for extra pillows and sheets. I received a response to this text 12 hours later (in the morning) asking me if I still needed the sheets and pillows. While the hotel rooms were not filled with guests, the roof top pool and bar area were PACKED - not even standing room at 6PM. I was informed by a guest that most of the people at the pool/bar paid $25 for "day passes" which entitled them to free parking, a free drink, use of the pool/bar area and the gym. Huh? As a paying guest , I was charged $400+ for the room per day, $25 a day to park my car and no one offered me a free drink! Hoards of spring breakers from other locations in Miami were evidently taking advantage of the "day pass" deal while hotel guests suffered the consequences. As a final insult, after check-out as we were stuck in the underground garage. The parking lot arm does not automatically lift as a car exits so once again my daughter had to go into the lobby to find hotel staff to let us leave the hotel.

Employees were friendly, offered assistance when needed

I stayed for almost two weeks in your hotel. Noone told me i have to explicitly schedule cleaning in my room. As a result it was performed only once during my two week stay and no essentials (shampoo, showering gel etc) refill. Absolutely unacceptable.

Customer service was horrible! We found bed bugs in room 704 and when we told the front desk employees they did not care. After that incident we were treated differently. I had a great experience in Miami but I will never stay at this hotel again.

The hotel room was dirty, shower was moldy, amenities were poorly kept and still somehow charged $500 per night.

stayed for two nights (friday/saturday). arrived early and had had no problem leaving our bags with the front desk (same for when we checked out sunday but didnt have a flight until later that evening). room was clean, bed was comfortable. gym/pool amenities were great. appreciated the level of care/security taken by staff at the pool to keep things fun but not let people go crazy. great location next to brickell and miami ave. bathroom design was good, usually nice/trendy hotels have weird layouts

If you ask my mother, myself and my daughter what we will remember from our 5 night stay at the Brikell Novotel in Miami in a few years, the answer would be: ‘weed’ how the hallways and the rooftop were impregnated with the smell of drugs (marijuana). We even asked for a vacuum and couldn’t use because of the smell... this whole situation flared my asthma and triggered my daughter who had addiction issued in the past. Horrible experience and stay. I asked for a refund and wasn’t given a call back. I still expect a conmensurable refund.

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.

A team of smiling and kind Heartists, makes the modern environment even more welcoming and gives it a nice memory of being in Miami. I particularly appreciated the olfactory identity in the lobby and very comfortable bed. Get advice from the Reception for your excursions and tours: they have worked hard to satisfy all the requests.

Modern hotel, well situated close by to what we wanted to visit. The room was very good and comfortable. The bathroom was modern and clean. The staff was also very nice friendly and professional. Wifi worked very well throughout the hotel