Novotel Miami Brickell Hotel 4 stars

I had to stay for a very long time due to flight restrictions in my country which prevented me to return home. Therefore it was a difficult situation to stay far away from home, but I really felt very comfortable at the hotel. The staff was friendly, the hotel is very conveniently located and it overall helped me to overcome this stressful situation and made me feel at ease.

Great stay BUT the charges to my credit card were NOT what was shown on check out. And additional $100 added to the bill.

Room not cleaned for 3 days. Mentioned it to front desk. They said it was their policy. No one advised of this ridiculous policy. Not enough soap or towels. Sent email to Ken who said we would receive call and no call was ever received. Will need to go elsewhere next time.

Disappointed with room. Mattress sunk to middle. King bed. Hard pillows. Tv did not work. Could not call front desk. Could not call for room service. Could not see menu on tv because it was not connected. Went to front desk, informed them of situation. Needed to go to sleep to catch early flight and did not want maintenance there. Choice of food on menu was disappointing.

Great location , aesthetically pleasing lobby and pool area.

The hotel is on a great location I have stayed in many novotels before and it had always been a great experience. However this property in particular is incredibly understaffed. The first room we stayed in had a foul smell and it was impossible to stay there We asked to be moved and were moved to the 9th floor. It did nos smell bad any more But they never cleaned the room. Not even to take the rubbish away. There is no bell service The room service is am external company that asks you for codes no one is able to provide. Very unsatisfied with this property

The Novotel is nice located in Brickell, would recommend if you want to discover this part of the city

Unless you stay more than six days, your room will not be cleaned. How disgusting. This is not right. Service in front desk very good. I was stuck with my car in the lobby drive way because another car was parked; the owner was checking in and left his car interrupting traffic. No guard or hotel representative was available to solve the jam. I couldn’t move for almost 15 min. Never going again.

I loved the location. Close to pharmacies and food spots. Room size was great for me and the bathroom was nice and modern and clean. The rooftop was best place to just chill and relax at night and in the morning before checkout. I will definitely stay here again when in Miami.

Great staff - so attentive and helpful. The lady who serves the cappuccino at the bar in the morning is particularly lovely - very devoted to great customer service.

Excellent roof top. Good food. Clean hotel. Good customer care.

Hotel was gorgeous, no valet parking even after it was on the reservation as free valet. No room house keeping. They said minimum 6 day stay to get room cleaned due to covid which sounded like an excuse to be lazy. Was charged parking to had have someone remove it even after telling them multiple times it should be included.

Great view from pool, good location, customer service lacks no microwave in room, open shower style not good cold when taking shower

Excellent stay, staff very accommodating, food good, location excellent walking distance to grocery stores, restaurants and shopping, also by car beach is 30 mins away. rooftop pool is a great way to end your day. Parking accessible,

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.