Novotel Miami Brickell Hotel 4 stars

Staff wasn’t friendly, from the front desk to the bartenders upstairs. There were a couple times where we waited for more than 20 min to order a drink from the pool bartender and never got serviced. The quality of the room was not worth it the money compared to other hotels around the area. The bathroom walls and corners where very dirty and Grimmy, there is no door to the shower, IDK WHY, but super strange set up. We called to ask the front desk for more blankets, and toilet paper and had to call multiple times to ask for them again. They brought us sheets because they can’t find blankets, we had to flag down one of the cleaning ladies to ask for toilet paper. We tried to book directly through the webpage so they don’t have to pay commission to a website and we hoped they’d do something special for my birthday but over all very disappointing experience and would not book here again in any future visit to Miami!

The hotel is well located, which in fact is not that important since you will always need a car in Miami to get around. Installations are decent and clean. Beds and pillows were not that comfortable. Room service very deficient, we asked twice for shower gel and was never brought. The shower drain was plugged. These are not that big issues, but not for the quality of hotel advertised.

The hotel was nice and clean but not very accommodating we were there as a group for three days with three rooms which they wouldn't adjoin for us placing us on three different floors. I understand no daily housekeeping because of covid but we should have at least had towels daily and trash pickup daily. And a charge was made on my card without my permission things like this should not happen.

I have stayed before and coming back is an indication I love the Novotel. Great location. The lobby is minimal and welcoming. The rooms are clean w/comfy bed.The pool on roof top is refreshing, the lounge music is calming. The view is a bonus. CONS: Its becoming pricier & the check in staff not as welcoming. The pool ground and rugs are looking worn, stained and dirty. I hope the hotel stays on top of everything to maintain the reason I like to stay. The first time was cheaper with an awesome view from my room and this time $100 more with metal crates and back of building as my view. Call hotel to confirm your view.

Normal service, hotel seemed new. No one available to help with parking. Had to park opposite the road in a public garage, check in and than get assistance to self park in garage that wasn't open. Otherwise was a fine stay.

when i arrived to the room, i checked the mini bar, it was dirty and i found a cockroach. I called guest services and a technician came and replaced the fridge. The room was suppoused to be cleaned every 3rd day, i had to call guest services, several times, to get it cleaned, after the 5th day, Trying to reach guest services over the phone was really difficult, they just wont answer. The food on the restaurant and room service is bad, even the Caesar salad. I wont be coming back to the hotel, for the price i got charged there are lots of better alternatives.

No help with luggage, No concierge, No properly functioning AC in the hotel room, Room phone did not work / guest service only picked up when called from cell phone. As an influencer and entrepreneur who hotel stays weekly are a huge part of my job, this was not the best for what I paid.

This hotel was well located, we didn’t have to travel far for anything we wanted to do. The hotel was the cleanest hotel I have ever been in! It is up to date & just made me feel comfortable my entire stay. Parking is $25/day and the garage is very small, they give you free WiFi for 2 days which I felt like should’ve been free for our entire stay especially since we didn’t spend that much time in the room. Overall I will definitely stay here again.

Your staff was excellent and offered alternatives to accommodate travel needs.

Very well located hotel, good room, comfortable. Two important notes: 1) reservation made by web, tell well at check-in to not charge at check-out; 2) ok the pandemic has restrictions, but it is difficult to stay without changing towels and tidy the room. Bad time to travel yet.

All staff are courteous, friendly & competent

Very nicev

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.

A team of smiling and kind Heartists, makes the modern environment even more welcoming and gives it a nice memory of being in Miami. I particularly appreciated the olfactory identity in the lobby and very comfortable bed. Get advice from the Reception for your excursions and tours: they have worked hard to satisfy all the requests.

Modern hotel, well situated close by to what we wanted to visit. The room was very good and comfortable. The bathroom was modern and clean. The staff was also very nice friendly and professional. Wifi worked very well throughout the hotel