Novotel Miami Brickell

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Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 3.9/5 953 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Amazing rooftop pool and bar

  • The hotel is located within 2 miles of the American Airlines Arena

  • Our hotel's location is central to some of the best dining in Miami

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light.

  • Our proximity to the Port of Miami makes us the perfect pre and post cruise hotel

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

Telephone +1 786-600-2600

Fax +1 786-646-9383

Contact email

  • By plane

    MIAMI INTERNATIONAL AIRPORT At 10km / 6 miles

  • By car

    RICKENBACKER At 1km / 0.62 miles

  • By train

    BRICKELL STATION At 0.4km / 0.25 miles

  • By train

    BRICKELL STATION At 0.4km / 0.25 miles

GPS:25.75996, -80.19911

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose between a Standard King or Queen, room special for business trips or a couple, or the exclusive Suite or the Skyline Suite.

Our guest reviews

Our guest reviews for
Novotel Miami Brickell

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  953 reviews

TripAdvisor Rating  4.5/5  2,785 reviews

Certificate of excellence 2022

Good room, horrible service

Customer review rating 2.5/5

Rahul H. Couples - Confirmed reviews ALL

There was no service provided and it's supposed to be a four star hotel, never gonna book again and would actively suggest friends and colleagues to avoid this hotel.as well

Dear Rahul H., Thank you for taking the time to share your comments concerning your stay at the Novotel Miami Brickell. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Arianna Munoz Guest Experience Manager

Terrible place… got stuck in the elevator for over an hour

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I had a terrible stay and was stuck in elevator 3 for over an hour. No one from the front desk checked to see if I was ok or even offered a discount on my stay. This place feels nice but the quality of service and amenities is lacking. They force you to charge everything to your room. It is a joke. I travel a lot for work and will never stay at an Accor hotel again.

Customer review rating 5.0/5

D. C. Families - Confirmed reviews ALL

Friendly helpful staff

Dear Donna C., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Great Location, Great stay.

Customer review rating 5.0/5

Mr. K. Couples - Confirmed reviews ALL

The staff was awesome!!! They accommodated to all my needs and wants. The amenities were fabulous. The people were friendly and the food was amazing.

Dear Kalvin H., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Good Stay However,

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It is very difficult to get in contact with the front desk associate during business hours.

Dear Monique B., Thank you for taking the time to share your comments concerning your stay at the Novotel Miami Brickell. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Arianna Munoz Guest Experience Manager

Average hotel

Customer review rating 3.0/5

Wilma J. Couples - Confirmed reviews ALL

Booked a room with bay view which was not provided and we were not informed of this until we mentioned it! No mention made either of our Accor membershi.

Dear Wilma j., Thank you for taking the time to share your comments concerning your stay at the Novotel Miami Brickell. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Arianna Munoz Guest Experience Manager

Great Miami Lodging Choice

Customer review rating 5.0/5

Andrew T. Business - Confirmed reviews ALL

Service was EXCELLENT. Food was EXCELLENT. Staff was so friendly and accommodating. Roof top pool lounge and bar was awesome. Rooms were clean and modern. I highly recommend this hotel if your visiting Miami.

Dear Andrew T., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Customer review rating 4.5/5

Tony S. Families - Confirmed reviews ALL

Excellent

Dear Anthony S., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Has major problems

Customer review rating 2.0/5

Sg Couples - Confirmed reviews ALL

Room was fine, restaurant service and food choice was appalling

Dear Christopher Scott G., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our restaurant in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Arianna Munoz Guest Experience Manager

Nice location. Walking distance from a variety of foods spots and places.

Customer review rating 4.5/5

Aj Couples - Confirmed reviews ALL

Novotel was very welcoming. The service was excellent from room service to the desk clerk. No complaints

Dear Aristede L., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Spotless

Customer review rating 4.5/5

Nancy Families - Confirmed reviews ALL

Novotel stay was great. Loved our breakfast and lunch in the restaurant, servers were cordial accommodating warm and friendly Every area of the hotel was pristinely clean. Only downside was that you needed your key to operate the elevator and access pool. If you were traveling with more than 2 to a room it made getting around inconvenient since you only got 2 keys.

Dear Nexhepe D., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Underwhelming

Customer review rating 2.0/5

Batu H. Couples - Confirmed reviews ALL

Food was not great, room was okay, service was not great

Dear Batu H., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Arianna Munoz Guest Experience Manager

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Our stay at the Novotel Miami was pleasant. The desk staff were friendly and professional. The room was fine and satisfactory.

Dear Elsa O., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

calling for ANYTHING from your room goes unanswered or takes hours

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I called the front desk because I was experiencing difficulties with my laptop. They said they’d send someone up but they never showed up.

Dear T Dorje I., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Arianna Munoz Guest Experience Manager

Clean and well localized

Customer review rating 5.0/5

Rodrigo Business - Confirmed reviews ALL

Great experience overall, but the breakfast, in some of the days of my stay, service would take up to 40 minutes to bring my breakfast. Other than that, all good.

Dear Rodrigo G., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant Sincerely, Arianna Munoz Guest Experience Manager

Customer review rating 2.0/5

Chris A. Couples - Confirmed reviews ALL

Tried calling the front desk 6 times and never received a response. Went down stairs abs not one person was at the desk. Worst service I’ve ever seen.

Dear Christopher A., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Arianna Munoz Guest Experience Manager

Enjoyed my stay, was a fantastic 'Miami' experience.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Enjoyed my stay, was a fantastic 'Miami' experience. I really enjoyed the beautiful pool.

Dear Beth K., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Great locale!

TripAdvisor rating 5.0/5

stephaniedock12 TripAdvisor review

Excellent stay, staff very accommodating, food good, location excellent walking distance to grocery stores, restaurants and shopping, also by car beach is 30 mins away. rooftop pool is a great way to end your day. Parking accessible,

Dear Stephanie, Thank you for sharing your excellent review. I am glad you experienced our world class service, enjoyed our convenient location and beautiful amenities. We will look forward to welcoming you back during your next trip to Miami. Best Regards, Claudia Di Gino General Manager

Weekend Away

TripAdvisor rating 5.0/5

Cory H TripAdvisor review

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.

Dear FLLCory, Thank you so much for a lovely review! We are delighted to read you enjoyed your stay with us and appreciated our hotel, its amenities and our services. Your public recognition means the world to us. We hope you enjoyed the show at the American Airlines arena and hope to welcome you back anytime soon. Thanks a million David Siauvaud Guest Experience Manager

Best stay in Miami

TripAdvisor rating 5.0/5

stefaniaandriolo Couples - TripAdvisor review

A team of smiling and kind Heartists, makes the modern environment even more welcoming and gives it a nice memory of being in Miami. I particularly appreciated the olfactory identity in the lobby and very comfortable bed. Get advice from the Reception for your excursions and tours: they have worked hard to satisfy all the requests.

Dear stefaniaandriolo, Wow! Thank you so much for an amazing review! We appreciate you taking the time to review us and share your feedback and experiences. We are glad to read you enjoyed your stay with us and was able to experience our now famous world class services. At Novotel Miami Brickell, we strive for excellence and I am sure your feedback will serve as motivation for our heartists to deliver the best of themselves on a daily basis. Dear Stefania, it has been personally a pleasure to welcome you here and I am looking forward to welcoming you back during your next trip to Miami. Should we be of any assistance, please, do not hesitate to contact me directly. Thanks a million David Siauvaud Guest Experience Manager

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