Novotel Miami Brickell Hotel 4 stars

We had high expectations about cleaning and hygiene protocols besides a great customer service which actually nowadays is a given standard from any hospitality and service company. Well... they barely happened at this place.

I have been to the above location several times, at times twice in a year. The hospitality and accommodations are with professionalism and home away from home feelings. Unfortunately, with some understanding, this pass stay was a little disappointing. It was no microwave to heat up a late night snack or a radio/clock as in the past. However, over all I always enjoyed my stay.

Great experience. We loved our stay at the hotel and we are wishing to stay there soon again.

Courteous staff and comfortable room. The one issue that I reported was the bathroom sink was clogged preventing the water from flowing out rapidly. It would have been nice if the previous occupant(s) had reported it so it could have been cleared in time. In general I have no problems returning or recommending Novotel to my associates.

Satisfied with stay. A bit noise with metro right outside our window when requesting city view. Will ask for room on other side of building next time. Nice rooftop bar and pool area.

The room, lobby, rooftop all felt appropriately modern and luxurious, with a great view from the rooftop. However, the restaurant was closed, which resulted in having to order room service for an additional fee. The rooftop bar was barely staffed. The lobby was also barely staffed, with long waits for requests. Broken coffee machine in the room, which resulted in water leaks and wasted coffee pods. Lots of potential but needs more staff (and a more helpful attitude in general).

The Hyatt nearby that I reserved gave me such a hard time checking in late. I reserved Novotel Miami Brickel late at night after being denied entrance into my original hotel. Novotel made everything so easy! I enjoyed my stay so much that I stayed an additional night. The view is fantastic, the hotel is squeaky clean, and guest service staff are really pleasant. I will not stay anywhere else when I visit Miami. This hotel is unmatched and really affordable!

First great impression to me was the hotel cleanliness. Sanitizing stations everywhere. The front desk staff are pleasant. Check in and out was easy. Julia was very accommodating. The rooms are spacious enough for having two double beds. The bathrooms are gorgeous. The bed is very comfortable. The roof top pool was a treat. Has a bar and on Saturdays the have DJ. The city view is beautiful. Felt safe and relaxed. Parking garage price was reasonable compared to other hotels. Location is good. PUBLIX, Costco, Walgreens, and restaurants are walking distance within blks. Nice walk, though. It was a pleasant experience, overall. Will definitely recommend and stay again.

Had a great experience

I purchase a voucher from "Travel Zoo" and got a great price for 2 nights! What an amazing deal! The place was clean. The staff was very nice and accommodating at least the ones that I encountered. The roof top has an amazing views overlooking the city the bar staff was friendly. However, I understand traveling you are not in your own bed. But men! The MATTRESSS is hard as hell! My room when I went in the room I noticed a hair on the bed and the bathroom sink was not cleaned very well. I was what the hell! They need to do more sanitizing because of Covid 19. I couldn't wait to get home in my own bed.

Spoke to Leanny on the phone who said she'd honor the price found on Priceline and give us a 3PM late checkout (as our booking was contingent on the late checkout due to our outbound flight) and held our rooms for us. She apparently didn't leave any notes about the late checkout she'd promised. Christian (at the check in desk) was THE WORST. There were 3 ladies in front of us and he did not explain to them nor us that there was a $200 hold fee which would be returned upon checkout. He gave EVERYONE attitude about us wanting to SEE the form that itemized these line items (all of which he should have explained to us and shown upon signing). The worst part was his eye rolling & making noises as if we were inconveniencing him. Completely unprofessional and not welcoming AT ALL! If he doesn't like working with people he should not be in the service industry. He was being extremely dismissive and made us feel like he was speaking down to us (the ladies and I agreed that we were all quite offended by that). We are CEOs of companies checking into a hotel being greeted by disdain and being made to feel a nuisance. The worst part was the continuous pumping of cold air from the vents. My colleague and both complained about freezing in or rooms although we both turned our AC off. This is horrible for people with sinus issues as well since ducts contain allergens and mildew so anyone with sensitivities can't get reliefe (this being especially unhealthy given Y.'re just spreading germs from one room to the next).

We missed getting our room, and especially our bathroom cleaned up.

Beautiful room and excellent food

Nice service nice staff i enjoy very much my stay

Great atmosphere considering the circumstances Covid has presented.