Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.3/5 2,710 reviews

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Description

Hotel extras

  • Pet friendly hotel in Miami! Accepts dogs and cats up to 15 kg

  • Enjoy one of the best hotel pools in Miami, on the hotel's rooftop

  • Hotel in Miami near Cruise Port: 15 minutes away

  • Family hotel in Miami: accommodation for up to 4 people

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light

Our accommodation(s)

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,710 reviews

TripAdvisor Rating  4.5/5  3,481 reviews

Certificate of excellence 2025

Beautiful modern Hotel

TripAdvisor rating 5.0/5

DeDe01 Solo travel - TripAdvisor review

I visited this hotel as a solo female all the staff were courteous and polite, the room beautiful and spacious the next morning I realised its location wa so close to cafes restaurants and bars all much nicer and safer than South Beach My only issue was the Happy Hour I asked the reception they could not tell me what it consisted of, even the website links no mention what is was it’s advertised all over the hotel yet you use the roof top bar nearly impossible to obtain a printed car menu or any details of the Happy Hour not everyone wants to “scan” and then study a small phone especially if you have guests with you

Exceptional Stay and Outstanding Customer Service at Novotel

TripAdvisor rating 5.0/5

Mea T TripAdvisor review

My experience at Novotel was elevated by Cy Castillejos, who welcomed me with a genuine smile and swift the moment I stepped through the door. Her immediate assistance and warm hospitality exemplified the hotel’s dedication to exceptional guest experiences

Nice stay, with some hiccups

TripAdvisor rating 3.0/5

V6802ZImichaelm Couples - TripAdvisor review

I’ve stayed at the Novotel twice now and generally I like the hotel. It’s in a great location, it’s clean, and has a great restaurant & rooftop patio! This past stay was a little disappointing though. I upgraded us to an Executive Suite, thinking the room would be nicer. However it was facing the monorail (loud every time a train went by), and the blinds were broken so we had the sun beating in as it rose in the morning. We tried having someone come up to fix the blinds, but they gave up after about 5 minutes and left. Front desk said a supervisor would contact me after we checked out about this issue, but they never did. I would recommend not upgrading to a Bay view room as you will be facing the monorail. It’s better to be on the other side of the building so that you can have a quieter stay.

Dear Michael, Thank you for taking the time to share your feedback and for returning to stay with us, we truly value your loyalty. While I’m pleased to hear you enjoyed our location, cleanliness, and dining outlets, I’m genuinely sorry that your Executive Suite experience did not meet expectations. The noise impact, the malfunctioning blinds, and most importantly, the missed follow-up from our team are not the standard we strive to uphold. That lack of closure is on us. Your comments regarding room orientation are fair and appreciated, and we will ensure this feedback helps guide future guest recommendations more transparently. I would welcome the opportunity to personally reconnect and restore your confidence in us should your travels bring you back to Miami.

Customer review rating 1.5/5

Brent D. Couples - Confirmed reviews ALL

Front desk was not accommadating, said they would contact us when our room was ready they did not. The Pool area was never cleaned, towels left on available seats all day with the already limited seats, the chargers on our room were incorrect and when questioned them we got a vague answer of "Sometimes" there are charges...not sure what that even means, they removed the extra chargers that were made up but still had to call twice and still have to wait multiple days to get the money back....

Dear Brent D., Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced, particularly with the communication from our front desk and the cleanliness of the pool area. Your concerns about the towels and seating availability are noted, and we strive to maintain a pleasant environment for our guests. Regarding the discrepancies with your room charges, I understand how frustrating this can be. I assure you that we are committed to clarity in our billing practices, and I will ensure that your feedback is addressed with our team to improve our service standards. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for an improved experience. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 4.5/5

Bob T. Business - Confirmed reviews ALL

Staff were friendly and helpful. My only concern was the equipment in the exercise room needed service and cleaning.

Dear Bob T., Thank you for your positive feedback regarding your stay. I appreciate your kind words about our staff. Your concern about the exercise room equipment is noted, and I will ensure it is addressed. We hope to welcome you back soon. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

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Other web-users rate our hotel

  • 1,247 reviews 8.6/10 Location
  • 1,648 reviews 7.4/10 Room
  • 1,683 reviews 7.9/10 Service
  • 31 reviews 3.6/10 WiFi
  • 830 reviews 8/10 Cleanliness
  • 574 reviews 7.7/10 Amenities
  • 492 reviews 8.8/10 Vibe
  • 377 reviews 7.3/10 Breakfast

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