Novotel Miami Brickell Hotel 4 stars

Nice stay BUT do to COVID I was not able to get my room at all!! Stayed 6 days and not one time cleaned!!

Enjoyed my stay at Novotel. It's located walking distance to S Miami Ave and the pool area is the best. Will definitely stay here again!

Love the hotel. Pool was great, comfortable mattress. Not the best pillows, my only small complaint. Everything else was outstanding

I wasn’t happy ! They use the excuse of COVID-19 for not cleaning my room every day ! I stayed 3 nights I was cleaning my room ! Not happy with theirs excuses ! When I am paying for being in the hotel I am not 24 hours in my room so they can clean like normals services does ! Not happy with this services

My wife and I stayed here for the first time. Around 7pm on April 20th, I toilet backed up and did not work. The young lady at the front desk said she did not have a plunger for us to use and said she would send someone to our room to fix the issue. No one ever came. Around 9pm our key to our room was not working. The same young lady said she would send maintenance to fix it. Once the maintenance person arrived, he was unable to fix it. My wife and i sat in the hallway for at least an hour. This was embarrassing as people were walking past and watching us just sit there. The young lady at the front desk gave us another room until they were able to open fix the issue in the original. All of our belonging were in that room that was locked. We did not get back into our original room until after 12 midnight. Needless to say I was very upset. The reason I am giving this 10/10 is because of how the employees from the front desk handled this issue around 12 midnight. There was a young man at the desk who knew about our situation from the previous person and he handled it in a very professional manner. When we got back to the room the toilet was still not fixed. I went back downstairs to the desk to inform them, and they quickly brought me the plunger that I originally asked for on the afternoon, after the first young lady told me they didn’t have any available for me to use. The next morning I went to find the manager, whom was already aware of my situation. She was nice, calm, apologetic, and gave me a discount for my troubles. Aside from the first young lady I spoke with, I was very happy with the way the staff took care of the situation. They made my wife and I feel like they actually cared and we definitely appreciated that. I will be staying here again because of them.

Had to visit Miami for business and was very well accomodated. The location was perfect with lots of options within walking distance. The room was spacious and very clean! I appreciated the "Sanitized" sticker placed on the door as an extra peace of mind.

Let me start off with great customer service, phenomenal staff! I’ll most definitely stay again... I most definitely felt in love with the roof top pool. No complaints...I most definitely tell others to stay at your hotel facility. But I DO HAVE ONE CONCERN...WHY Y’ALL DONT HAVE SHUTTLE SERVICES??

Difficult to get towels, order food, etc.

Relax

The room was nice, could use a microwave, freezer and fan for the bathroom and bed room. Overall awesome experience and great value.

First off I would like to speak to the owner of this place I was lied to about the price no Microwave in my room no I do you have to pay $25 a park per day no towels at the pool no one speak English I stay for 5 days and price 400$ a day which I was told 209 never got sorry will report this place to Better business bureau I can’t believe a place so nice got treat like trash and top off no one never came clean my room you call ask for things never come I spen 2000 in this hotel for nothing

Room was clean and great rooftop pool A few small things to note - housekeeping was only every 3 days which was not mentioned upon booking Considering this, there was not enough towels, shampoo, and coffee pods Each day we requested enough coffee for our entire 8 night stay and each time they would deliver 2-3 coffee pods (even after specifically asking for 10-15 pods). It got annoying for us and probably would have saved us time as well as your staff if they would have delivered enough for our entire week stay Many times there were no towels by the pool and we had to wait 1+ hours Little things like this could be fixed to make this 10/10 stay

We recently stayed at the Novotel for a concert at the American Airlines Arena. The room was spacious, clean, and the bathroom was quite modern and spacious - a pleasant surprise. The service when we arrived by the valet was warm and welcoming - the gentleman who was working recognized us throughout our stay and made our stay special. The roof top pool is beautiful and yoga on the Sunday morning was a nice addition. The lobby is clean and bright. Location is great - walking distance to Brickell and South Miami Road and its restaurants and bars. We even walked back from the arena which was a 30 minute walk. Very central to the Brickell area and easy to navigate the neighborhood.

A team of smiling and kind Heartists, makes the modern environment even more welcoming and gives it a nice memory of being in Miami. I particularly appreciated the olfactory identity in the lobby and very comfortable bed. Get advice from the Reception for your excursions and tours: they have worked hard to satisfy all the requests.

Modern hotel, well situated close by to what we wanted to visit. The room was very good and comfortable. The bathroom was modern and clean. The staff was also very nice friendly and professional. Wifi worked very well throughout the hotel