Novotel Miami Brickell

Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.0/5 1,187 reviews

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Hotel extras

  • Amazing rooftop pool and bar

  • The hotel is located within 2 miles of the FTX Arena

  • Our hotel's location is central to some of the best dining in Miami

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light.

  • Our proximity to the Port of Miami makes us the perfect pre and post cruise hotel

ALLSAFE approved hotel

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Telephone +1 786-600-2600

Fax +1 786-646-9383

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose between a Standard King or Queen, room special for business trips or a couple, or the exclusive Suite or the Skyline Suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,187 reviews

TripAdvisor Rating  4.5/5  2,819 reviews

Great location

Customer review rating 4.0/5

Rich Solo - Confirmed reviews ALL

Very clean and friendly staff. I would stay here again!!

Dear Richlin L., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Good stay, awesome hotel team but bad experience with the sales team

Customer review rating 3.5/5

Juliana S. Business - Confirmed reviews ALL

Our hotel at Novotel was really good in terms of location, facility and hotel staff - including the people at the front desk, restaurants, meeting spaces, catering, etc. Rooms are awesome, breakfast can improve a bit, but it was fine. However, it was difficult to work with the sales team when they book our room block throughout the process, they were not flexible at all, I believe the rate they gave us for a group was very expensive because I stayed one more night and the rate for me as an individual was $30 dollars less. On top of that, we booked more rooms and I understand that there was a contract but they could have helped us figure out the situation, like giving us a credit we could use into the future, or maybe do a concession on the contract. At the end, we brought a group of 50 rooms for 4 nights and booked 3 meeting spaces, and the sales team was charging us for photocopies, to place a piece of paper in the meetings room, for everything. We had to make some promo bags for the group, before they arrived, and it would have been super helpful to do them at the hotel, but they didn't allow us. Transporting the bags from another location was really hard. Honestly, it felt like they were working against us...unfortunately, this client, who's only expected to continue growing, will never stay at Novotel ever again because of that...I feel bad, because everyone else at the hotel was very very nice.

Dear Juliana, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Miami Brickell. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Arianna Munoz Guest Experience Manager

Good location

Customer review rating 4.0/5

Otis J. Families - Confirmed reviews ALL

My overall stay was good. A few recommendations. Add hooks in the bathroom so that guest can hang clothing or towels. Also, explain in advance how the secure elevator key system works where you can only access your assigned floor. Great safety feature but limits easy interaction between a large group or family on multiple floors. My only disappointment was that I did not get my points because I booked my stay via American Express. I just found this out today from Accor.

Dear Otis J., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Arianna Munoz Guest Experience Manager

Great looking hotel

Customer review rating 4.5/5

George Business - Confirmed reviews ALL

I loved the consistency of the cleaning. I appreciated the layout of the hotel and all the amenities. The only annoying thing was the card reader on the elevator because you had to scan it every time

Dear George V., We very much appreciate your comments regarding your stay at the Novotel Miami Brickell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arianna Munoz Guest Experience Manager

Poot customer service

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

While the hotel is nice and food is tasty, I found service so poor. Ladies at the front desk were not kind nor empathetic, waiter service is slow and while at breakfast, they did not clean my table (there were dishes and glasses that other customer used and left). Bar service was slow as well.

Dear Hefziba R., Thank you for taking the time to share your comments concerning your stay at the Novotel Miami Brickell. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Arianna Munoz Guest Experience Manager

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Other web-users rate our hotel

  • 534 reviews 8.1/10 Location
  • 886 reviews 7/10 Room
  • 891 reviews 6.6/10 Service
  • 11 reviews 7.7/10 WiFi
  • 456 reviews 7/10 Cleanliness
  • 309 reviews 7.3/10 Amenities
  • 289 reviews 9/10 Pool
  • 261 reviews 8.8/10 Vibe

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