Dear Mr. Lucas J. W., Thank you very much for your kind and encouraging feedback. It is wonderful to hear that you consistently enjoy your experiences with Pullman Hotels and that your stay with us was particularly memorable. We are delighted that you appreciated the cleanliness of our hotel and the excellent service provided by our team. Your recognition means a great deal to us and is a wonderful motivation for our colleagues to continue delivering the high standards of service that our guests expect from Pullman Hai Phong Grand. We truly appreciate your continued trust and look forward to welcoming you back to Pullman Hai Phong Grand for another exceptional stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Sameh I. A. H., Thank you very much for sharing your lovely feedback with us. We are delighted to know that you had a comfortable stay and appreciated the cleanliness of our hotel and the heartfelt service provided by our team. Your kind words mean a great deal to us and are a wonderful encouragement to our colleagues. We look forward to welcoming you back to Pullman Hai Phong Grand for another memorable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Xin chào Avinash, The trust you place in Pullman Hai Phong Grand Hotel by returning for a second stay within two months is received with genuine appreciation. It means so much that you found the hotel comfortable, well located, and that the rooms, gym and spa left such a strong impression. These are the spaces we tend with care so that a business stay can remain both productive and restful. We have also noted the information you shared regarding communication-related challenges, and this has been passed to the teams concerned for a careful review. We always hope to listen more closely to your experience of our service, and we would be honoured if you would share further thoughts with us at Hu… Your continued confidence matters deeply to us. When you next return to the hotel, we will keep looking after every point of contact with still greater attentiveness, so that the stay ahead feels smoother and more complete. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Ms. Apiradee K., Thank you for taking the time to share your experience with us. We sincerely regret that the incident which occurred during the night caused you to feel surprised, concerned, and affected your comfort during your stay. We fully understand that privacy and a sense of security are important aspects of every guest’s experience. Your feedback has therefore been received and carefully reviewed by our Management team. Following our review, we have noted the concerns you shared regarding the experience. We also sincerely regret if our initial response did not fully convey the level of care and understanding that you expected from us. We value every guest’s feedback as an opportunity to reflect on our service and further review our procedures and approach to similar situations. Your comments will be taken into consideration as we continue to enhance our service standards, particularly with regard to our guests’ privacy, comfort, and peace of mind. Once again, thank you for bringing your concerns to our attention. We sincerely regret that this experience affected your stay and appreciate the opportunity to review and learn from your feedback. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and seamless experience. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Anish M. T., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your first stay with us and were pleased with the ambience, comfort, and amenities. Your kind words are a great encouragement to our entire team and inspire us to continue providing memorable experiences for our guests. We look forward to welcoming you back to Pullman Hai Phong Grand and making your next stay even more enjoyable. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Chin C. Y., Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you continue to enjoy our convenient location, with a variety of restaurants nearby, and that our team has consistently provided you with polite, helpful, and attentive service during your stays. As one of our valued returning guests and Gold members, we truly appreciate your continued loyalty and trust in our hotel. It is always a pleasure to welcome you back, and your kind words are a great encouragement to our team. We look forward to welcoming you back again soon and making each of your stays with us comfortable and memorable. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Ricardo V. L., Thank you sincerely for taking the time to share such wonderful feedback following your stay with us. We are delighted to know that you enjoyed your experience at Pullman Hai Phong Grand Hotel and were particularly pleased with the comfort and quality of our rooms, as well as the service provided by our team. It is truly rewarding to know that our hotel contributed to making your stay in Hai Phong a memorable one. Your kind words are greatly appreciated and will serve as wonderful encouragement to our entire team as we continue to strive for excellence in every guest experience. Look forward to the pleasure of welcoming you back for another exceptional stay in Hai Phong. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Remco P., Thank you very much for taking the time to share your feedback with us. We are very happy to hear that your three-night business stay exceeded your expectations and that you enjoyed your experience at our hotel. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing great service to our guests. We hope to welcome you back to Pullman Hai Phong Grand Hotel on your next visit to Hai Phong. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Xin chào Jun J. H., Thank you for sharing your thoughts after your business stay with us. Knowing that your time at the hotel felt comfortable is truly meaningful to the team. We are especially glad that the view from your room left a pleasant impression. Moments like that help us keep shaping a vibrant space where guests can work with ease, stay connected, and enjoy a more restful pause between commitments. As a valued guest in the ALL – Accor Live Limitless loyalty programme, the trust you place in us is something we hold with care. We have noted your feedback on updating your name and on the recognition you received during this stay, and we have shared it with the teams concerned so that it can be reviewed as it deserves. Should you wish to tell us more, we would be honoured to listen further at Hu… We hope you will continue to place your trust in us, and that the next stay will bring warmer, more attentive touchpoints throughout your time at the hotel. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Ms. Shuk Y. A. Y., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the restaurant service and the issue with the shower head in your room. We sincerely apologize for the inconvenience caused and understand how these issues may have affected your stay. Your comments regarding the quality of service and attention to detail have been taken seriously and will be shared with the relevant teams for further review and improvement. We greatly appreciate your honest feedback and hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Xin chào Felix T.. Thank you for trusting Pullman Hai Phong Grand Hotel with even a single night, and for writing so warmly after your family’s stay. To know that a brief visit, set around your children’s soccer tournament, still felt special is a privilege we hold with care. We are glad the room was dressed with beauty, and that the small, considered details became a happy surprise for the children. The Front Office and restaurant teams will be quietly delighted to hear that their support — especially around the young guests — helped you feel welcomed and well looked after from arrival to departure. A short stay can still leave a lasting impression when it is held with sincerity. Should Hai Phong call you back, we would be honoured to receive your family again and to keep those touchpoints just as thoughtful, and still more finely attended. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Paolo M.. Thank you for placing your stay with Pullman Hai Phong Grand Hotel and for writing to us with such beautiful review. It is a pleasure to know the hotel felt comfortable and quietly composed, that you found it well connected, and that a beautiful, well-appointed room accompanied your work here. We are equally grateful that every request was met, and that our team left you with a sense of ease — professional, attentive, and sure-handed. Your note on the daily change of towels has been received with the same care. The wish to refresh them every other day, so that water and energy might be used more lightly, has been recorded and entrusted to the team responsible for a review. A gesture as simple as this can deepen the grace of a stay, and we thank you for offering it so thoughtfully. We hope you will return to us when Hai Phong calls again, and that the next visit will be held with memorable experience at every touchpoint. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Mr. Hanh B. T., Thank you for taking the time to share that your stay was, in every sense, a great experience. We are truly glad that the cleanliness of your accommodation, the breakfast, the care of our team, the WiFi, and the ease of both arrival and departure came together so smoothly for you — especially on a business trip, when every quiet, well-kept moment matters. It is an honour to know that Pullman Hai Phong Grand Hotel could support both your work and your rest while you were in the city. Your willingness to recommend us to friends, colleagues and family is received with genuine gratitude by the entire team. We would be delighted to welcome you again whenever your journey brings you back to Hai Phong, and to keep earning that same sense of ease on every future visit. Sincerely yours, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Mr. Sergey T., Thank you for the time you took to share such a generous note after your business stay with us. It is a true honour to know that you found the hotel excellent and that our location supported the rhythm of your days in Hai Phong. We are grateful for the trust you placed in us from the moment you booked, and we will continue to tend each point of contact with the same care — so that work may feel well paced, and rest may feel truly restful. Should your travels bring you back, we would be delighted to welcome you once more at Pullman Hai Phong Grand Hotel. Sincerely yours, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Mr. Sani A., Thank you very much for taking the time to share such a wonderful and heartfelt review following your recent stay at Pullman Hai Phong Grand. We are truly delighted to know that you enjoyed our convenient location, the comfort of your accommodation, and, most importantly, the warm and attentive service provided by our team from the lobby to the rooftop. Your kind recognition means a great deal to all of us. It is also a pleasure to hear that you had such an enjoyable dining experience at Mad Cow. We are thrilled that you appreciated the quality of our steaks and chops, and we will certainly share your compliments with the team. While we are sorry that your stay could not have been longer, we are grateful to know that you had such a memorable time with us. We sincerely look forward to welcoming you back to Pullman and making your next stay even more enjoyable. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Ajay S., Thank you for sharing your thoughts after your business stay at Pullman Hai Phong Grand Hotel. Knowing that the central location served you well, that the stay felt comfortable, and that the restaurant team looked after you with such excellence is a genuine pleasure for our house. We are equally grateful that you found the reception colleagues to be true professionals, and that the room, the cleanliness and the sense of value all met your expectations. As a member of ALL – Accor Live Limitless, your trust is a privilege we hold with care, and it encourages every point of service to remain warm, precise and attentive. It would be an honour to welcome you back to Hai Phong whenever your travels return. Warm regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Teija T. P., Thank you for the thoughtful note after your stay at Pullman Hai Phong Grand Hotel. Knowing that everything felt comfortable and pleasant, that the hotel was well prepared for your work event, and that the rooms offered the ease you needed is a true pleasure for our team. We are especially glad the sky bar, with its view across the city, became a highlight of your time here, and that extending the stay through the Accor ALL app was simple. Your kind words for Tho, Hue and Long have been shared with them personally, so their helpfulness is recognized as it deserves. As a member of ALL – Accor Live Limitless, your trust remains one of our first priorities. It would be an honor to welcome you back to Hai Phong whenever your travels return. Warm regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Ms. Kathleen J. L. M., Thank you very much for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to know that you enjoyed every aspect of your experience, from our spa, sauna, massages and pool to the beautiful breakfast, comfortable room and bed. It is equally wonderful to hear that you were pleased with the service and enjoyed dining at our restaurants. Your kind words are a great source of encouragement to our entire team. We are delighted that you had such a relaxing and enjoyable stay, and we sincerely appreciate your generous compliments. Look forward to welcoming you back for another memorable stay in the future. Yours sincerely, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Xin chào Thi D. N., Thank you for taking a moment to share to us your good experience. We can feel a quiet sense of ease — the kind that comes when a room is cared for, the space is fresh, and the days unfold without worry. We are especially glad that your accommodation and the cleanliness around you left such a complete impression, and that the welcome at arrival, the breakfast table, our team, and your departure all felt warmly attended. Those are the points of contact we hold closest, and your kindness in noticing them means a great deal. It would be our honour to welcome you again to Pullman Hai Phong Grand Hotel, and to keep offering a stay that feels gentle, reliable, and truly good from the first hello to the last goodbye. Guest Relation Department Pullman Hai Phong Grand Hotel