Xin chào Ms. H. G., Thank you so much for taking the time to share your positive feedback following your recent business stay with us. It is a true pleasure to read that you were happy with the quality and service provided during your visit. Knowing that our team's dedication to service excellence resulted in a comfortable and satisfying experience for you is a great motivation for all of us. Your generous words serve as a wonderful reward for the daily efforts we make to ensure every guest feels well cared for. We deeply appreciate your trust in our hotel. We look forward to having the opportunity to welcome you back in the future, providing another flawless and delightful stay in every detail. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Thi T. H. D., Thank you so much for taking the time to share your wonderful experience following your recent couple's getaway with us. We are truly delighted to hear that everything was perfect, from the comfort of your accommodation to our breakfast selection. It is especially heartwarming to know that our friendly staff left such a positive impression on you. Placing every guest's experience first is what we strive for, and your kind words are truly meaningful to our entire team. We deeply appreciate your trust in us and are already looking forward to welcoming you back to the hotel for another relaxing and memorable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Sanjay G., Thank you very much for taking the time to share your feedback following your recent business trip with us. We are truly delighted to hear that you had a very comfortable stay and that our friendly staff left such a positive impression on you. Placing every guest's experience first is what we strive for, and your kind words are truly meaningful to our entire team. We are glad that we could provide a relaxing environment for you to rest after your work commitments. We deeply appreciate your trust in us. We look forward to welcoming you back to the hotel in the future for another seamless and comfortable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Duong T., Thank you very much for taking the time to share your feedback following your recent business trip with us. We are truly delighted to hear that you had a very good experience at our hotel. Placing every guest's experience first is always our priority, and your kind words serve as a wonderful encouragement to our entire team. We are glad that we could provide a comfortable environment for your stay. We deeply appreciate your trust in us and look forward to welcoming you back to the hotel for another seamless and memorable visit in the near future. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Mr. F., We would like to express our sincere gratitude for choosing to stay with us during your recent business trip and for taking the time to share this wonderful review. We are truly delighted to hear your compliments regarding our excellent staff, clean rooms, and beautiful facilities. Placing every guest's experience first is always our priority, and it is a great pleasure to know you enjoyed our central location and plan to stay with us again. We also appreciate your valuable feedback regarding the room amenities, the air conditioning, and the Wi-Fi connection speed. Please rest assured that we have shared these details with the relevant departments for a thorough review to ensure a more comfortable environment for our guests. Regarding your interest in our long-term residence rates, our Sales team has been informed and will reach out to you directly via your provided contact details to assist you further. We deeply appreciate your trust in us. We look forward to having the great privilege of welcoming you back to the hotel in the near future for another seamless and memorable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Ms. My L. D., Thank you sincerely for taking the time to share such thoughtful and heartfelt feedback following your first stay with your family. We are delighted to know that you and your family had a comfortable and memorable experience. Your kind recognition of Dat, Ms. Loan and Hue is especially meaningful, and we will be sure to share your wonderful comments with each of them. Thank you for highlighting Dat’s proactive support with your last-minute booking request, Ms. Loan’s warm and genuine hospitality, and Hue’s thoughtful attention to your experience at check-out. It is particularly heartwarming to know that Ms. Loan made such a lovely impression on your little daughter. For us, memorable experiences are created not only by the facilities, but also by the simple and genuine care shown by our people. Your kind words are a wonderful encouragement for the team to continue serving our guests with warmth and sincerity. We hope to have the pleasure of welcoming you and your family again and creating many more memorable moments together. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Xin chào Deokki K., Thank you very much for taking the time to share such a wonderful review following your recent business stay with us. We are truly delighted to read that you experienced high-quality service and appreciated our team's active approach to caring for our guests. It is especially rewarding to know that you enjoyed the fresh food at our Lounge, the excellent cleanliness of our facilities, and found the bed quality to provide a comfortable rest. Our entire team looks forward to welcoming you back for another seamless and relaxing stay in the near future. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Tze K., Thank you very much for taking the time to share your feedback following your recent business stay with us. We are truly delighted to know that you had a comfortable stay and found our reception team to be friendly. It is also wonderful to hear that the lady in charge at our restaurant took great care of you and offered an excellent recommendation for your Vietnamese Pho. We will certainly share your kind words with her and the entire team. We sincerely appreciate your trust in choosing our hotel for your corporate travels. We look forward to welcoming you back for another seamless and relaxing experience in the near future. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Denise M., Thank you for choosing Pullman Hai Phong Grand Hotel for your getaway and for taking the time to share such an amazing review. We are truly delighted to hear that you had an absolutely amazing stay from the moment you arrived. As a valued member of the ALL - Accor Live Limitless loyalty program, we are thrilled that you enjoyed your outstanding suite and the welcome gift upon arrival. It brings us immense joy to know that you spent a lot of time in the Executive Lounge and loved the breakfast, canapés, cocktails, and the fantastic service from our lounge team. We are also glad that our lovely pool area, great gym, first-floor bar, and the wide selection at the buffet breakfast contributed to your relaxing experience. At Pullman, we always place our guests' experiences first. Your special mentions of Anatoly Lyubchanskiy, Anh Do, and the entire Front Office and management teams are a great source of motivation for us. We will certainly share your kind words with them to encourage their dedicated and welcoming spirit. We deeply value your trust in us and are so excited to hear that you have already booked to return next year. We hope to have the pleasure of accompanying you again, bringing you an even more fulfilling and relaxing stay during your next visit to the hotel. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Katsumi, Thank you so much for taking the time to share your wonderful experience at Pullman Hai Phong Grand Hotel. We are absolutely delighted to read that you enjoyed a comfortable time during your recent business trip with us. It brings us great joy to know that our new facilities and design left a positive impression on you. Furthermore, our housekeeping team will be incredibly proud to hear that their dedication to maintaining an impeccably clean environment contributed to your comfortable stay. At our hotel, putting every guest's experience first is our greatest priority, and your kind words truly motivate our entire team to keep up the good work. We deeply appreciate your trust and sincerely hope to have the opportunity to welcome you back to the hotel in the future, providing you with another completely relaxing and comfortable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Mr. Hoepfner C. B. B., Thank you very much for taking the time to share such wonderful feedback with us. It is always a pleasure to welcome you back, and we truly appreciate your continued trust and loyalty to our hotel. We are delighted to know that you continue to enjoy our convenient location, immaculate cleanliness, friendly and professional service, as well as our breakfast. Your kind words and continued support mean a great deal to our entire team and inspire us to maintain the high standards you have come to expect. We look forward to welcoming you back again on your next visit to Hai Phong and making each stay as comfortable and memorable as the last. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Lucas J. W., Thank you very much for your kind and encouraging feedback. It is wonderful to hear that you consistently enjoy your experiences with Pullman Hotels and that your stay with us was particularly memorable. We are delighted that you appreciated the cleanliness of our hotel and the excellent service provided by our team. Your recognition means a great deal to us and is a wonderful motivation for our colleagues to continue delivering the high standards of service that our guests expect from Pullman Hai Phong Grand. We truly appreciate your continued trust and look forward to welcoming you back to Pullman Hai Phong Grand for another exceptional stay. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Sameh I. A. H., Thank you very much for sharing your lovely feedback with us. We are delighted to know that you had a comfortable stay and appreciated the cleanliness of our hotel and the heartfelt service provided by our team. Your kind words mean a great deal to us and are a wonderful encouragement to our colleagues. We look forward to welcoming you back to Pullman Hai Phong Grand for another memorable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Xin chào Avinash, The trust you place in Pullman Hai Phong Grand Hotel by returning for a second stay within two months is received with genuine appreciation. It means so much that you found the hotel comfortable, well located, and that the rooms, gym and spa left such a strong impression. These are the spaces we tend with care so that a business stay can remain both productive and restful. We have also noted the information you shared regarding communication-related challenges, and this has been passed to the teams concerned for a careful review. We always hope to listen more closely to your experience of our service, and we would be honoured if you would share further thoughts with us at Hu… Your continued confidence matters deeply to us. When you next return to the hotel, we will keep looking after every point of contact with still greater attentiveness, so that the stay ahead feels smoother and more complete. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Ms. Apiradee K., Thank you for taking the time to share your experience with us. We sincerely regret that the incident which occurred during the night caused you to feel surprised, concerned, and affected your comfort during your stay. We fully understand that privacy and a sense of security are important aspects of every guest’s experience. Your feedback has therefore been received and carefully reviewed by our Management team. Following our review, we have noted the concerns you shared regarding the experience. We also sincerely regret if our initial response did not fully convey the level of care and understanding that you expected from us. We value every guest’s feedback as an opportunity to reflect on our service and further review our procedures and approach to similar situations. Your comments will be taken into consideration as we continue to enhance our service standards, particularly with regard to our guests’ privacy, comfort, and peace of mind. Once again, thank you for bringing your concerns to our attention. We sincerely regret that this experience affected your stay and appreciate the opportunity to review and learn from your feedback. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and seamless experience. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Anish M. T., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your first stay with us and were pleased with the ambience, comfort, and amenities. Your kind words are a great encouragement to our entire team and inspire us to continue providing memorable experiences for our guests. We look forward to welcoming you back to Pullman Hai Phong Grand and making your next stay even more enjoyable. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Chin C. Y., Thank you very much for taking the time to share your kind feedback with us. We are delighted to know that you continue to enjoy our convenient location, with a variety of restaurants nearby, and that our team has consistently provided you with polite, helpful, and attentive service during your stays. As one of our valued returning guests and Gold members, we truly appreciate your continued loyalty and trust in our hotel. It is always a pleasure to welcome you back, and your kind words are a great encouragement to our team. We look forward to welcoming you back again soon and making each of your stays with us comfortable and memorable. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Ricardo V. L., Thank you sincerely for taking the time to share such wonderful feedback following your stay with us. We are delighted to know that you enjoyed your experience at Pullman Hai Phong Grand Hotel and were particularly pleased with the comfort and quality of our rooms, as well as the service provided by our team. It is truly rewarding to know that our hotel contributed to making your stay in Hai Phong a memorable one. Your kind words are greatly appreciated and will serve as wonderful encouragement to our entire team as we continue to strive for excellence in every guest experience. Look forward to the pleasure of welcoming you back for another exceptional stay in Hai Phong. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Remco P., Thank you very much for taking the time to share your feedback with us. We are very happy to hear that your three-night business stay exceeded your expectations and that you enjoyed your experience at our hotel. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing great service to our guests. We hope to welcome you back to Pullman Hai Phong Grand Hotel on your next visit to Hai Phong. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL