Pullman Hai Phong Grand Hotel 5 stars

Dear Ms. Syeda S. K., Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are truly delighted to hear that you enjoyed our modern design, comfortable rooms, bathroom facilities, décor, and the overall luxurious ambience of the hotel. It is also wonderful to know that our breakfast offerings, daily variety, and the attentive service from our team contributed positively to your experience, along with the stunning views from the restaurant, your room, and the pool area. We also sincerely appreciate your feedback regarding the pool temperature. Your comment has been well noted and will be shared with the relevant team for further review, as we continuously strive to enhance the comfort and overall experience of our guests. It has been a pleasure having you with us and we truly hope to welcome you back again in the near future for another enjoyable stay. Yours sincerely, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Jacob A. M., Thank you very much for taking the time to share such an exceptional and detailed review of your experiences at Pullman Hai Phong Grand Hotel. We are truly honored by your kind recognition of our Executive Lounge as one of the best within the Accor network in Vietnam. It is especially rewarding to know that you appreciate our selection of cocktails, wine offerings, canapés and the overall service experience provided by our team. We are also delighted to hear that you have noticed the positive development of the hotel as it becomes more vibrant while still maintaining a comfortable and uncrowded atmosphere. Your special mention of Ms. Thao Vu in Guest Relations is truly appreciated. We are pleased that their attentive care, along with the welcome amenities, room upgrade and late check-out, contributed positively to your stay as an Accor Platinum member. Your recognition will certainly be shared with them as a meaningful encouragement. We sincerely thank you for your continued loyalty and support and we look forward to welcoming you back for many more memorable stays in the future. Yours sincerely, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Wee L. P., Thank you very much for taking the time to share your feedback regarding your recent experience with us. We sincerely regret if there was any aspect of your experience that did not feel seamless or fully satisfying in relation to your ALL – Accor Live Limitless membership benefits at the Rooftop Bar. Please allow us to kindly clarify that, in accordance with the program’s terms and conditions, membership benefits (including the welcome drink voucher) are applicable to the room in which the member is personally staying as the registered cardholder. In cases where multiple rooms are booked under the same stay period, these benefits apply exclusively to the member’s own room and are not automatically extended to additional rooms. This policy is part of Accor’s global approach to personalising member benefits, and is designed to ensure that each member is individually recognised and enjoys their privileges in a personalised manner, aligned with their own stay experience. We sincerely regret if the on-site explanation was not communicated with sufficient clarity and sensitivity, which may have led to an uncomfortable impression. This is certainly not the experience we aim to deliver. We continuously strive to ensure that all member benefits are communicated clearly and consistently, while maintaining a warm and flexible service approach. As a gesture of goodwill, we would be pleased to offer you an additional welcome drink voucher on your next stay, to ensure a more seamless and enjoyable experience. We sincerely hope to have the pleasure of welcoming you back again in the near future. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Alwyn D., Thank you very much for taking the time to share your feedback with us. We are delighted to know that you enjoyed our convenient location and found your stay comfortable. It is also wonderful to hear that you were satisfied with the room’s sound insulation, features, and spaciousness. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue maintaining our service standards. We look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Graeme J. T., Thank you very much for taking the time to share such an outstanding review of your recent stay with us. We are truly delighted to know that you felt well taken care of and that our team made you feel so special throughout your stay. It is also wonderful to hear that you were impressed with our facilities and amenities. Your kind words mean a great deal to us and serve as a strong motivation for our team to continue delivering exceptional service. We sincerely look forward to welcoming you back again in the near future. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL