Pullman Hai Phong Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 845 reviews

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Description

Hotel extras

  • Immersive Downtown Experience

  • Diverse Dining Selection With 6 Restaurants And Bars

  • Strategic Location Amidst Industrial Parks and Global Connectivity Hub

  • Number ONE MICE Facilities in Hai Phong

  • Premium Recreation Hub

Our accommodation(s)

Hotel location

Pullman Hai Phong Grand Hotel

No.12 Old Tran Phu Street, Ngo Quyen District
180000 HAI PHONG
Vietnam

GPS:20.86023, 106.68823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD CONNEXION

A culinary journey with live show kitchens. Explore Hai Phong specialties, Vietnamese, Mediterranean, Cantonese, Korean, & Japanese-Peruvian fusion, and French-inspired desserts. Enjoy curated wines, inventive Vietnamese cocktails, and herbal drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  845 reviews

Customer review rating 4.5/5

Shahram A. Business - Confirmed reviews ALL

evey thing good, Swimming pool need to have warn water

Dear Mr. Shahram A., Thank you for taking the time to share your feedback following your stay with us. We are delighted to learn that you were pleased with the cleanliness and quality of service provided by our team. Currently, the hotel features an outdoor swimming pool, and as such, the water temperature may vary depending on weather conditions. We greatly appreciate your comments and will continue to explore suitable measures to enhance our guests’ experience in the future. In addition, you may also enjoy the Onsen area at our Spa on the 8th floor, which offers a relaxing environment with consistently warm water and more comfortable amenities. Regarding breakfast, we continuously update and diversify our culinary offerings to cater to the preferences of our diverse guests. At the same time, the Pullman team remains committed to delivering professional, refined, and friendly service. We will continue to focus on staff training and service enhancement to ensure that each visit you make reflects a positive and noticeable difference. We very much look forward to welcoming you back to Pullman on your future trips and hope to provide you with an equally enjoyable and memorable experience. Warm regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Customer review rating 5.0/5

Sangseok P. Business - Confirmed reviews ALL

There were a few issues with the laundry service, such as items getting mixed up or slightly damaged. Since it was just socks, I didn’t feel the need to complain. Apart from that, the staff were very friendly and I was extremely satisfied overall.

Dear Mr. Sangseok P., Thank you for taking the time to share your feedback regarding your stay at Pullman Hai Phong. We are pleased to hear that you were satisfied with most of our services and the hospitality provided. We regret the issue related to our laundry service and will carefully review our procedures to ensure that the quality of service is improved and similar incidents are avoided in the future. We greatly appreciate your understanding, and we remain committed to continually enhancing the experience we offer to every guest. Look forward to welcoming you back in the future and continuing to provide you with the best possible service. Warmest regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Customer review rating 4.5/5

Kwok K. M. Business - Confirmed reviews ALL

5 Stars Hotel

Dear Mr. Kwok K. M., We would like to sincerely thank you for taking the time to share your positive feedback. We are delighted to hear that you were satisfied with all aspects of your stay at Pullman Hai Phong, particularly with the convenient location of the hotel. Your satisfaction is always our top priority, and we are committed to continuously striving to maintain and improve the quality of our services, ensuring that we provide you with the very best experiences. Look forward to welcoming you back in the near future and to continuing to serve you with the highest standard of service. Warmest regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Customer review rating 4.0/5

Shui Y. Y. Business - Confirmed reviews ALL

Power failure in sudden have to improve.

Dear Ms. Shui Y. Y., We would like to sincerely thank you for taking the time to share your valuable feedback about your experience at Pullman. We are delighted to hear that you had a good stay with us and were satisfied with the services we provided. However, we deeply regret the unexpected power outage at Power Fitness that you encountered during your stay. We fully understand that this affected your comfort, and we would like to offer our sincere apologies for the inconvenience. Ensuring the comfort, safety, and complete satisfaction of our guests is always our top priority, and we are committed to addressing and resolving this issue immediately to prevent it from happening again in the future. Your feedback is incredibly valuable to us and motivates us to continually improve and develop our services. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to Pullman in the near future. We are committed to doing our very best to ensure that your next stay with us will be even more enjoyable and seamless. We look forward to welcoming you back to Pullman and providing you with even more exceptional experiences. Warm regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Customer review rating 4.5/5

Garrick K. P. Business - Confirmed reviews ALL

First time in Hai Phong, great property and staff, very comfy, thanks.

Dear Mr. Garrick K. P., Thank you so much for your wonderful feedback! We are thrilled to hear that you had a terrific experience at our hotel during your first visit to Hai Phong. We are delighted that you found our property comfortable and appreciated the service from our team. Your kind words are truly motivating for us, and we will continue to strive for excellence to ensure every guest enjoys a memorable stay. We look forward to welcoming you back on your next visit to Hai Phong! Warm regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Other web-users rate our hotel

  • 168 reviews 9.8/10 Location
  • 307 reviews 9.4/10 Room
  • 471 reviews 8.8/10 Service
  • 6 reviews 0/10 WiFi
  • 204 reviews 9.6/10 Vibe
  • 157 reviews 8.9/10 Amenities
  • 132 reviews 9.2/10 Cleanliness
  • 124 reviews 8.6/10 Breakfast

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