Xin chào Barry R. G., Thank you for your perfect rating and for sharing such a wonderful review of your recent stay at Pullman Hai Phong Grand Hotel. We are thrilled to hear that you considered us an excellent hotel and that our front desk team was extremely helpful during your visit. Your special mentions of Dung at the excursions desk and Trang in the main restaurant are truly meaningful to us. We are delighted that Dung could provide you with excellent advice for your day trip to Cat Ba Island, and that Trang took such great care of you dining with us. We will ensure this wonderful recognition is shared with both of them, as well as the rest of our team, to inspire them to continue delivering heartfelt service. We deeply appreciate your kind words and consider them the best reward for our efforts. We look forward to the privilege of welcoming you and your friends back to the hotel for another relaxing and memorable stay in the near future. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Hui Y. T., Thank you very much for taking the time to share your constructive feedback following your recent business stay with us, as well as for your loyalty as an ALL – Accor Live Limitless member. We are delighted to know that you enjoyed our spacious, clean accommodations and that the overall quality of service from our hotel staff made a favorable impression on your visit. Creating a seamless and comfortable environment for our guests remains our highest priority. At the same time, we have carefully noted your observations regarding the dining service during breakfast. We sincerely regret that the attentiveness in seating assistance and the promptness of clearing tables did not meet the polished standard you expected. Your comments have been shared directly with our Food & Beverage management team to reinforce staff proactiveness and refine our morning service flow, ensuring seating and table turnover are managed seamlessly. We are always eager to listen more and learn how we can further elevate your experience, so please feel free to reach out to us at Th… if you have any additional thoughts to share. We deeply appreciate your valuable support and look forward to the privilege of welcoming you back for an even smoother and more enjoyable stay on your next journey. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Seongwook P., Thank you very much for taking the time to share your positive feedback following your recent business stay with us, as well as for your loyalty as an ALL – Accor Live Limitless member. We are truly delighted to know that you had a very good experience and that our accommodations and services met your expectations perfectly. Knowing that you were completely satisfied with your time here is incredibly rewarding for our entire team. We deeply appreciate your trust and look forward to the privilege of welcoming you back for another seamless and comfortable stay in the future. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Alvin, Thank you very much for taking the time to share your feedback following your recent stay with us, as well as for your loyalty as an ALL – Accor Live Limitless member. We are truly delighted to know that your time here was largely exceptional, from the comfort of your room to the attentive assistance from our reception team. It is wonderful to hear that their recommendations and support made such a positive impression throughout your visit. At the same time, we sincerely regret the aspects of your stay that fell short of expectations. Your candid comments regarding the arrival atmosphere and the encounter with our front entrance and security team have been carefully noted, as warm hospitality and welcoming smiles should define every single interaction. Furthermore, we are deeply sorry for the incident regarding your pocket square with our laundry service. While we appreciate your gracious understanding during payment, this is certainly not the standard of care we strive to uphold. Your feedback has been shared directly with our Security, Concierge, and Laundry management teams for immediate review and service reinforcement. If you would be open to sharing more details regarding your laundry or recent stay so we may look into this properly, please feel free to reach out to us at Th… We truly value your trust and hope to have the privilege of welcoming you back in the future for a completely seamless and enjoyable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Martin, We would like to express our heartfelt gratitude for your wonderful review and for choosing Pullman Hai Phong Grand Hotel for your extended stay of nearly three weeks. It is truly rewarding to know that you had such a comfortable and thoroughly enjoyable experience with us. We are delighted that you enjoyed the convenience of your room on the 30th floor close to the executive lounge, as well as the vibrant breakfast selection and warm hospitality from our team on the 3rd floor. Knowing that Up & Above bar provided you with the perfect atmosphere to unwind in the evenings brings great pleasure to all of us. Our team always strives to place every guest experience at the heart of what we do, ensuring that long-term stays feel seamlessly comfortable, productive, and relaxing. We sincerely value your continued trust and support as a valued member of ALL – Accor Live Limitless. It would be our great privilege to welcome you back for another exceptional stay whenever your work or travels bring you back to the hotel. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Dao S. N., Chúng tôi xin chân thành cảm ơn quý khách đã dành thời gian hoàn thành bài khảo sát đánh giá sau chuyến công tác vừa qua tại Khách sạn Pullman Hải Phòng Grand Hotel. Tập thể khách sạn rất vui mừng khi biết quý khách đã có một kỳ lưu trú thuận lợi và hài lòng với nhiều khâu dịch vụ, từ sự đón tiếp chu đáo khi nhận phòng đến không gian nghỉ ngơi thoải mái và sạch sẽ. Đội ngũ khách sạn luôn nỗ lực đặt mọi trải nghiệm của khách hàng lên hàng đầu, chăm chút từng điểm chạm để mỗi chuyến công tác không chỉ đạt hiệu quả cao mà còn luôn mang lại sự thư thái và tiện nghi. Bên cạnh đó, chúng tôi cũng đã ghi nhận điểm số đánh giá của quý khách đối với thực đơn bữa sáng để tiếp tục rà soát, làm phong phú thêm hương vị và sự lựa chọn ẩm thực. Nếu quý khách có thêm bất kỳ đóng góp cụ thể nào để khách sạn hoàn thiện hơn nữa trải nghiệm ăn uống, chúng tôi luôn mong ước được lắng nghe nhiều hơn qua địa chỉ email Th… Chúng tôi chân thành trân trọng sự tin tưởng và đồng hành quý báu từ quý khách. Rất hy vọng sẽ có vinh hạnh được tiếp tục đón tiếp quý khách quay trở lại để cảm nhận những dịch vụ trọn vẹn và chu đáo hơn nữa trong những lần lưu trú tới. Trân trọng, Guest Relation Department Khách sạn Pullman Hải Phòng Grand Hotel

Xin chào Ka M. C., Thank you for choosing Pullman Hai Phong Grand Hotel for your recent business trip and for taking the time to share your wonderful feedback with us. We are absolutely delighted to know that you had a great stay and that our services met your expectations. Placing our guests' experiences at the forefront is always our primary goal, and knowing we delivered a comfortable and seamless experience for you is incredibly rewarding for the entire team. We truly appreciate your trust in our hotel. We look forward to having the opportunity to welcome you back for another excellent stay on your next trip. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Mr. Adiln S., Thank you for sharing your feedback with us. We are delighted to know that you had a comfortable stay and that your experience was a pleasant one. Your kind words are greatly appreciated and encourage our team to continue providing thoughtful service and a welcoming environment for all our guests. Look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. David R. T. Thank you for your wonderful review and kind words. We are truly delighted to know that your stay was such a positive experience and that our team, service, dining, rooms, and facilities all made a lasting impression. Being counted among the best hotels you have stayed at is a great compliment, and we sincerely appreciate your recognition. Your feedback is a wonderful encouragement to our entire team as we continue striving to create exceptional and memorable experiences for every guest. Look forward to the opportunity to host you again for another outstanding stay in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Johnny N. A. N. V., Thank you for taking the time to share your thoughtful feedback about your stay with us. We are delighted to know that you enjoyed our modern and well-appointed rooms, breathtaking city views, comfortable sleeping experience, and excellent facilities. It is equally rewarding to hear your kind words about the friendliness and professionalism of our team. Regarding the onsen, the water temperature varies according to the season, with room-temperature water during summer and warm water during winter. We appreciate your interest in this facility and hope this information provides a little more insight into its seasonal characteristics. It is especially lovely to know that you are looking forward to returning. Thank you for your kind recommendation and for recognizing our team’s efforts to make your stay enjoyable. We look forward to welcoming you back for another relaxing and memorable experience. Warm regards, Ha V. (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. John R. G., Thank you for sharing your kind feedback with us. We are delighted to know that you enjoyed your stay and appreciated the hotel’s contemporary design, thoughtfully appointed spaces, and breathtaking views of the city. Your encouraging words are truly appreciated and serve as a wonderful motivation for our team to continue creating memorable experiences for our guests. It was our pleasure to have you stay with us, and we sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Rahul O., Thank you for taking the time to share your feedback. We are delighted to know that you appreciated our hotel’s beautiful surroundings, convenient location, and the attentive service provided by our team. We are also pleased that there were aspects of our dining experience that you enjoyed. Regarding our dining facilities, each restaurant operates according to its designated opening hours and daily operational arrangements. As such, certain outlets and menu selections may not be available at all times, particularly outside regular dining hours. We regret that the available options during your visit did not fully align with your preferences. With regard to room upgrades, these are subject to the applicable membership benefits and room availability at the time of arrival. We strive to recognize our members and provide the benefits associated with their membership tier, while upgrades remain subject to these conditions and cannot be guaranteed in every circumstance. We appreciate your feedback and the opportunity to clarify these arrangements. Thank you once again for choosing to stay with us. We look forward to the possibility of welcoming you back for another enjoyable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Xin chào Thi T. L. D., Thank you so much for taking the time to share your wonderful feedback following your recent business stay with us. We are incredibly honored to read your kind words, especially describing us as the best hotel in Hai Phong. Knowing that you highly appreciated our convenient location and found our team to be accommodating and nice brings us great joy. Your generous compliments serve as a tremendous motivation for our entire staff as we continually strive to deliver the most comfortable and relaxing experiences for our guests. We deeply appreciate your trust in our hotel. We look forward to having the opportunity to welcome you back in the future, providing another flawless and delightful stay in every detail. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Ms. H. G., Thank you so much for taking the time to share your positive feedback following your recent business stay with us. It is a true pleasure to read that you were happy with the quality and service provided during your visit. Knowing that our team's dedication to service excellence resulted in a comfortable and satisfying experience for you is a great motivation for all of us. Your generous words serve as a wonderful reward for the daily efforts we make to ensure every guest feels well cared for. We deeply appreciate your trust in our hotel. We look forward to having the opportunity to welcome you back in the future, providing another flawless and delightful stay in every detail. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Thi T. H. D., Thank you so much for taking the time to share your wonderful experience following your recent couple's getaway with us. We are truly delighted to hear that everything was perfect, from the comfort of your accommodation to our breakfast selection. It is especially heartwarming to know that our friendly staff left such a positive impression on you. Placing every guest's experience first is what we strive for, and your kind words are truly meaningful to our entire team. We deeply appreciate your trust in us and are already looking forward to welcoming you back to the hotel for another relaxing and memorable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Sanjay G., Thank you very much for taking the time to share your feedback following your recent business trip with us. We are truly delighted to hear that you had a very comfortable stay and that our friendly staff left such a positive impression on you. Placing every guest's experience first is what we strive for, and your kind words are truly meaningful to our entire team. We are glad that we could provide a relaxing environment for you to rest after your work commitments. We deeply appreciate your trust in us. We look forward to welcoming you back to the hotel in the future for another seamless and comfortable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Duong T., Thank you very much for taking the time to share your feedback following your recent business trip with us. We are truly delighted to hear that you had a very good experience at our hotel. Placing every guest's experience first is always our priority, and your kind words serve as a wonderful encouragement to our entire team. We are glad that we could provide a comfortable environment for your stay. We deeply appreciate your trust in us and look forward to welcoming you back to the hotel for another seamless and memorable visit in the near future. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Xin chào Mr. F., We would like to express our sincere gratitude for choosing to stay with us during your recent business trip and for taking the time to share this wonderful review. We are truly delighted to hear your compliments regarding our excellent staff, clean rooms, and beautiful facilities. Placing every guest's experience first is always our priority, and it is a great pleasure to know you enjoyed our central location and plan to stay with us again. We also appreciate your valuable feedback regarding the room amenities, the air conditioning, and the Wi-Fi connection speed. Please rest assured that we have shared these details with the relevant departments for a thorough review to ensure a more comfortable environment for our guests. Regarding your interest in our long-term residence rates, our Sales team has been informed and will reach out to you directly via your provided contact details to assist you further. We deeply appreciate your trust in us. We look forward to having the great privilege of welcoming you back to the hotel in the near future for another seamless and memorable stay. Best regards, Guest Relation Department Pullman Hai Phong Grand Hotel

Dear Ms. My L. D., Thank you sincerely for taking the time to share such thoughtful and heartfelt feedback following your first stay with your family. We are delighted to know that you and your family had a comfortable and memorable experience. Your kind recognition of Dat, Ms. Loan and Hue is especially meaningful, and we will be sure to share your wonderful comments with each of them. Thank you for highlighting Dat’s proactive support with your last-minute booking request, Ms. Loan’s warm and genuine hospitality, and Hue’s thoughtful attention to your experience at check-out. It is particularly heartwarming to know that Ms. Loan made such a lovely impression on your little daughter. For us, memorable experiences are created not only by the facilities, but also by the simple and genuine care shown by our people. Your kind words are a wonderful encouragement for the team to continue serving our guests with warmth and sincerity. We hope to have the pleasure of welcoming you and your family again and creating many more memorable moments together. Warmest regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL