Pullman Hai Phong Grand Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 101 reviews

Best price
guarantee
Pullman Hai Phong Grand Hotel - Image 1
Pullman Hai Phong Grand Hotel - Image 2
Pullman Hai Phong Grand Hotel - Image 3
Pullman Hai Phong Grand Hotel - Image 4
No.12 Old Tran Phu Street, Ngo Quyen District, 180000 HAI PHONG, Vietnam

Description

Hotel extras

  • Immersive Downtown Experience

  • Diverse Dining Selection With 6 Restaurants And Bars

  • Strategic Location Amidst Industrial Parks and Global Connectivity Hub

  • Number ONE MICE Facilities in Hai Phong

  • Premium Recreation Hub

Our accommodation(s)

Hotel location

Pullman Hai Phong Grand Hotel

No.12 Old Tran Phu Street, Ngo Quyen District
180000 HAI PHONG
Vietnam

GPS:20.86023, 106.68823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  101 reviews

Very great hotel in town

Customer review rating 5.0/5

Willy A. G. Business - Confirmed reviews ALL

Overall experience is 10/10, from thr service in check in area, room, breakfast, and overall service till check out! It’s so amazing

Dear Mr. G., Thank you for your glowing review! We are delighted to hear that your experience at Pullman Hai Phong Grand Hotel was a perfect 10/10, from check-in to check-out. Your kind words about our service, rooms, and breakfast mean a lot to our team. It was truly a pleasure having you with us, and we look forward to welcoming you back for another amazing stay in the future! Warm regards, Trọng Phan Guest Services Manager

No good from the first experience

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Reservation department handled my booking incorrectly, leading to wrong charge; I had to review and correct it with them after that. Receptionist didn't ask and collect necessary information for VAT invoice issuance for my stay. Accountant issued VAT invoice without any cross-check with customer. This is selfish and careless, not professional. Food in breakfast and in executive lounge is far to the level of a 5-star hotel.

Dear Mr. C., Thank you for sharing your experience with us. We deeply regret that your first impression of Pullman Hai Phong Grand Hotel fell short of your expectations. We sincerely apologize for the inconveniences caused by the handling of your reservation and the VAT invoice issuance. Your feedback highlights important areas where we need to improve, and we will immediately review our processes with the Team to ensure such errors are not repeated. Additionally, we are sorry to hear that the food offerings at breakfast and in the Executive Lounge did not meet your expectations. We will work closely with our culinary team to address this and elevate the quality to match the standards of a 5-star hotel. Your comments are invaluable in helping us refine our services, and we truly appreciate your honesty. We hope you will give us another opportunity to provide you with the exceptional experience we strive to deliver to all our guests. Warm regards, Trọng Phan Guest Services Manager

New hotel, inconsistent staff and attempts at scamming

Customer review rating 2.5/5

Jm Solo - Confirmed reviews ALL

The room was nice and the amenities are the best in the city. Unfortunately my stay was soured by an interaction with an evening front desk staff. It was late, around 10-11pm and a young man was the only staff at the front desk. I asked if he could assist with arranging a taxi to Hanoi Airport. He went on the phone to make a phone call, he had a short conversation on the phone while laughing a few times. He ended the call and told me it's going to cost 3.5 million dong to book a seat on a 7 seater limousine. Of course I knew this was overpriced because I had paid 500,000 to go from Hanoi to Haiphong and even a private taxi had quoted me less than 2 million dong. I asked if that's the cheapest option and he said yes it's the standard price. I told him no thank you and walked away. I was with a friend who speaks Vietnamese, as we walked away she told me that he was trying to scam me and on the phone he was talking about keeping the extra fee and sharing it with his colleague. In the morning, I went to the front desk again and asked the same question, they were very nice and they told me it will cost under 1.7milion dong, half the price from the night before. Further proof that the previous night staff was malicious. In the end, my friend booked me the limousine herself for 500,000. To be clear, I would be happy to pay 1.7million and the morning staff were very helpful, I was satisfied with them. The night staff on the other hand, was a blatant attempt at scamming a foreign guest asking for assistance - in the most expensive hotel on the city. I left the hotel with a sour taste

Dear Mr. M., Thank you for taking the time to share your detailed feedback. I sincerely regret that your experience at Pullman Hai Phong Grand Hotel was marred by the interaction you described. Please allow me to extend my deepest apologies for the inconvenience caused during your stay. Your concern about the handling of your transportation inquiry is deeply troubling and does not reflect the level of service we strive to deliver. I assure you that an immediate investigation is underway to address the situation and ensure such incidents are not repeated. It is reassuring to know that our morning staff were helpful and provided accurate assistance. We will use this feedback to ensure that every team member consistently upholds the highest standards of professionalism. Your kind remarks about our amenities and room are appreciated, but we are disheartened to hear that this issue left a negative impression of your stay. We value your trust and sincerely hope you will consider giving us another chance to demonstrate the exceptional hospitality that Pullman brand is known for. Please do not hesitate to reach out to me directly if there is anything further I can do for you. Warm regards, Trọng Phan Guest Services Manager

Very nice stay!

Customer review rating 5.0/5

Marco Business - Confirmed reviews ALL

New hotel. Professional staff. Super nice rooms

Dear Mr. S., Thank you for your kind review! We are thrilled to hear that you enjoyed your stay at Pullman Hai Phong Grand Hotel. Your compliments about our professional staff and superb rooms mean a lot to us. We look forward to welcoming you back for another wonderful stay soon! Warm regards, Trọng Phan Guest Services Manager

The accommodation is a 9. The staff make it a 10

Customer review rating 5.0/5

Rory Business - Confirmed reviews ALL

Great location, great staff, very clean and well appointed. I will definitely book again.

Other web-users rate our hotel

  • 18 reviews 9.6/10 Location
  • 32 reviews 8.9/10 Room
  • 51 reviews 9.4/10 Service
  • 34 reviews 10/10 Vibe
  • 24 reviews 9.4/10 Amenities
  • 20 reviews 8.8/10 Breakfast
  • 20 reviews 8.2/10 Food
  • 14 reviews 8.9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hai Phong

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.