Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 602 reviews

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Thuong Yen Cong Commune, Quang Ninh Province, 200000 UONG BI, Vietnam

Description

Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Our accommodation(s)

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Hotel location

Legacy Yen Tu Hotel Uong Bi - MGallery Collection

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

GPS:21.156358, 106.71801

Telephone
Fax +84 203 6259 889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Tho Quang Restaurant

Inspired by Vietnam's royal cuisine, Tho Quang Restaurant blends Yen Tu's mountain flavors with modern Western touches, offering a refined dining experience in a luxurious setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  602 reviews

Customer review rating 0.5/5

Yachao Z. Couples - Confirmed reviews ALL

While I acknowledge the architectural concept and design of the property, the overall service experience was significantly below the standard expected of an MGallery hotel and, frankly, unacceptable. This is the worst service experience I have ever had in my life after staying so many hotels. There are several issues I would like to highlight: Firstly, communication was consistently difficult due to the limited English proficiency among staff. This made even basic interactions unnecessarily frustrating and reflects a lack of preparedness for international guests. While I appreciate the language limit of the local staff, the attitude of the staff remains unacceptable. I failed to understand what the bar service staff said due to his poor English so asked the same question twice, the staff got impatient and raised his voice, being very very rude. Secondly, the service standard appeared inconsistent and, at times, discriminatory. When check-in, the room was not ready. Later I came back to collect the room keys and the reception manager asked me to carry my own luggage to the room without assistance. This is the first time I experienced such service while the standard should be sending the luggage to my room directly. Even worse, shortly thereafter (within 2 mins) I observed the lobby manager personally escorting and assisting other guests to the room opposite to mine. Such inconsistency raises concerns regarding fairness and professionalism and racial discrimination. Most concerning, however, is a serious breach of privacy. Despite a confirmed late check-out arrangement, housekeeping staff entered my room twice without knocking or prior notice. One of them happened when my partner was having shower. This is a fundamental violation of guest privacy and is entirely unacceptable under any hospitality standard. These incidents collectively caused not only inconvenience but also discomfort and a sense of being disrespected as a guest. This experience does not align with the reputation of Accor or the expectations associated with the MGallery brand. I request that the management investigate these matters thoroughly, clarify how such lapses occurred, and outline what corrective actions will be taken to ensure they do not happen again.

Dear Mr. Yachao Z., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We deeply regret that your experience with us was not entirely satisfactory. Please rest assured that we will conduct a thorough investigation and carry out an internal review to identify the root cause of the issue. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Customer review rating 2.0/5

Thi N. M. N. Families - Confirmed reviews ALL

Room and lift were too dark, making it difficult to see clearly. I’m not sure if this contributed, but the room also didn’t feel very clean - it’s hard to imagine how staff can maintain cleanliness in such low lighting. The bathroom does not have an exhaust fan, which was quite inconvenient. The welcome gift, drinks, and snacks were very limited compared to other luxury stays I’ve experienced. In addition, the pillows were uncomfortable, and no alternative options were provided in the room. For a stay at this price point, I would expect a pristine room and a higher level of comfort and convenience, which unfortunately I did not experience this time.

Dear Thi N. M. N., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely apologize that your stay did not meet your expectations. As our hotel design is inspired by the 13th century, certain features differ from modern standards. For example, the lighting is intentionally soft and gentle, like traditional oil lamps, rather than bright electric light. Regarding the pillows, we do have a pillow menu available via a QR code in every room. If you did not see the instruction card, please simply dial '0', and our Front Desk team will be happy to assist you immediately. We are always at your service. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie N. (Mr.) Assistant Guest Relation Manager.

Customer review rating 5.0/5

The C. T. N. Families - Confirmed reviews ALL

Great stay, breakfast was awesome, room and bed was nice. As platinum I got free upgrade which is highly appreciated. The canape evening was ok and can be improved much better, selection of drink for evening canape was great!

Dear The C. T. N., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie N. (Mr.) Assistant Guest Relation Manager.

Customer review rating 5.0/5

Gaddy P. Friends - Confirmed reviews ALL

Absolutely loved this place. Great stay, wonderful service, great food. All around cool place.

Dear Gaddy P., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Customer review rating 5.0/5

Hanyang T. Solo - Confirmed reviews ALL

I truly enjoyed my stay, a beautiful resort, surrounded by nature, good food, and amazing staff. The only downside was a few of the signature cocktails I have tried weren’t that amazing, hopefully that would get improved the next time I come back. And a special shout-out to Charlie, he is amazing at what he does, very friendly, professional and knowledgeable about the resort and surrounding area, he also resolved an issue I had during the stay very promptly, even on his off day, I appreciated his help. I look forward to coming back to this resort again and again.

Dear Mr. Hanyang T., This is Charlie. I am truly honored and proud to have received your kind appreciation. First and foremost, we would like to thank you for choosing Legacy Yen Tu – MGallery Hotel Collection, and for taking the time to share your feedback regarding our service quality and your overall experience at the hotel. It is a great honor for our entire team to welcome and serve you. We are delighted to know that you felt at ease during your stay. We continuously strive to enhance our services in order to offer unique and memorable experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu. We look forward to welcoming you again in the near future. Wishing you a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Other web-users rate our hotel

  • 197 reviews 9.1/10 Location
  • 250 reviews 8.2/10 Room
  • 397 reviews 8.3/10 Service
  • 5 reviews 9.6/10 WiFi
  • 235 reviews 9.6/10 Vibe
  • 217 reviews 9/10 Amenities
  • 136 reviews 9.1/10 Comfort
  • 107 reviews 9.3/10 Breakfast

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