Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 540 reviews

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Thuong Yen Cong Commune, Quang Ninh Province, 200000 UONG BI, Vietnam

Description

Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Our accommodation(s)

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Hotel location

Legacy Yen Tu Hotel Uong Bi - MGallery Collection

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

GPS:21.156358, 106.71801

Telephone
Fax +84 203 6259 889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THO QUANG

The hotel features a rustic interior, comfortable ambiance as well as healthy local and international cuisine with a focus on vegetarian dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  540 reviews

TripAdvisor Rating  4.8/5  602 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Nguyen B. N. T. Families - Confirmed reviews ALL

My overall experience during the stay did not meet the expectations of a five-star hotel. I had to carry my own luggage without any assistance or guidance to the room, despite travelling with a child. During check-out, I also had to load the luggage into the car myself, as the bellman was occupied assisting foreign guests or conversing with other drivers. There was also a lack of clear communication from the front desk. I was not informed about the breakfast location and had to find it on my own the next morning. When I requested an extra blanket by phone, the request was forgotten, and I eventually had to ask again when I ran into the housekeeping staff. The room conditions were below the standard I expected. It felt dark, the floor was slightly dirty and slippery, and no shoes or slippers were provided for walking outside the room. While I appreciated the helpfulness of the booking team prior to arrival, the overall service and room quality during the stay did not reflect five-star hospitality.

Dear Ms. Nguyen B. N. T., Thank you very much for sharing your detailed feedback regarding your recent stay with us. We sincerely appreciate your kind words about our booking team and apologize for the areas where your experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you experienced with the front desk and bell team. We regret that you did not receive the level of warmth, attentiveness, and assistance that we strive to provide, especially during your arrival and departure, and for any inconvenience caused to you and your child. Your comments about the communication issues, room condition, and service are very valuable. We will review our procedures to ensure clearer communication, better room standards, and more attentive service, particularly regarding luggage assistance and guest information. We truly appreciate your constructive feedback, as it helps us improve our offerings to ensure a more satisfying experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing the high standards of service you expect from a five-star hotel. Thank you once again for your honest review. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 4.0/5

Khambata F. Friends - Confirmed reviews ALL

Initially found the rooms lacking in view and light. With additional lights it was fine. Mr Silas, the front office manager was exceptionally helpful and accommodating He was just excellent.

Dear Ms. Khambata F., Greeting from Legacy Yen Tu - MGallery Hotel Collection. Thank you very much for taking the time to share your feedback. I sincerely appreciate your kind words regarding my assistance during your stay. It was my pleasure to do everything I could to address your concerns and ensure that your experience was as enjoyable as possible. I apologize that the rooms did not initially meet your expectations in terms of view and lighting. Your comments are highly valuable, and I will work closely with our team to enhance these aspects to create a more comfortable environment for our guests. We truly value your feedback and hope to have the opportunity to welcome you back in the future, with an experience that exceeds your expectations. Thank you once again for your trust and kind words. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 5.0/5

Mohamed K. T. Couples - Confirmed reviews ALL

A Very Unique and Impressive Hotel with a Great and Professional Quality Services more highly Tolerated and Thankfully Team's

Dear Mr. Mohamed K. T., Thank you very much for taking the time to share your positive feedback regarding your stay at Legacy Yên Tử. We are delighted to hear that you found our hotel unique and impressive, and that our team’s service met your expectations. Your kind words about Ms. Ivy and our professional team at the front desk and restaurant are truly appreciated. We will be sure to pass along your compliments to them, as they are dedicated to providing outstanding service to all our guests. As an Accor Silver member, your satisfaction is very important to us, and we are grateful for your continued trust. We look forward to welcoming you back soon for another memorable experience. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 5.0/5

Mijin P. Families - Confirmed reviews ALL

Facilities were clean and perfect and my kid enjoyed horse riding especially. Even though the weather condition was not proper for the swim but the swimming pool was awesome.

Dear Mr. P. Mijin, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that your experience at Legacy Yen Tu was enjoyable and that our team, especially Aiden, was able to support your family and make your stay memorable. It's fantastic to know that you found our facilities clean and perfect, and that your child enjoyed the horse riding. We also appreciate your kind words about the swimming pool, despite the weather conditions. Mr. Aiden - our Duty Manager will be very pleased to hear your appreciation, and we will be sure to pass along your gratitude to him. Your feedback motivates us to continue providing attentive service and memorable experiences for all our guests. We look forward to welcoming you and your family back in the future for another exceptional stay. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 3.5/5

Tung N. N. Families - Confirmed reviews ALL

Beautiful hotel unfortunately staff needs more training as some weren't helpful (i.e. didn't call buggy when asked) or gave misleading information. Located at a historical site, they should also have basic knowledge of history. Food was good but service was slow. Linh and Nhan in reception were great!

Dear Ms. Tung N. N., Thank you for taking the time to share your feedback regarding your recent stay at Legacy Yen Tu. We sincerely apologize for the inconveniences you experienced and truly value your comments. We regret that some of our staff did not meet your expectations in terms of helpfulness and accuracy of information. Please be assured that we are taking your feedback seriously and will conduct additional training to enhance our team's knowledge and service quality. We also appreciate your suggestion about improving our staff’s understanding of the historical site, which will help us provide more informative assistance to our guests. We are glad to hear that you enjoyed the food and that Linh and Nhan provided great service at the reception. Your kind words will be shared with them. Your feedback is vital in helping us improve, and we hope to have the opportunity to welcome you back in the future with an even better experience. Thank you once again for your valuable comments. Warm regards, Silas (Mr.) Front Office Manager

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Other web-users rate our hotel

  • 184 reviews 8.5/10 Location
  • 235 reviews 7.7/10 Room
  • 355 reviews 8.4/10 Service
  • 201 reviews 9.5/10 Vibe
  • 183 reviews 8.5/10 Amenities
  • 95 reviews 9.3/10 Breakfast
  • 64 reviews 6.6/10 Value
  • 58 reviews 9.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.