Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 617 reviews

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Thuong Yen Cong Commune, Quang Ninh Province, 200000 UONG BI, Vietnam

Description

Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Our accommodation(s)

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Hotel location

Legacy Yen Tu Hotel Uong Bi - MGallery Collection

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

GPS:21.156358, 106.71801

Telephone
Fax +84 203 6259 889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Tho Quang Restaurant

Inspired by Vietnam's royal cuisine, Tho Quang Restaurant blends Yen Tu's mountain flavors with modern Western touches, offering a refined dining experience in a luxurious setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  617 reviews

Customer review rating 4.5/5

Timothy S. Couples - Confirmed reviews ALL

Very accomodating and caring staff. Very friendly and every need was taken care of. The area is stunning and the facilities were delightful and very well maintained.

Dear Timothy S., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Customer review rating 4.5/5

Vincent C. Families - Confirmed reviews ALL

Family. It was great.

Dear Vincent C., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Customer review rating 4.0/5

Xiaoying L. Couples - Confirmed reviews ALL

Staff were wonderful. Design of the rooms in terms of cleanliness was quite bad (@ Bill Bensley.) Elements of the room were impossible for staff to clean. Design of the AC felt short as one half of the AC system blew over the shelf with the jars which is impossible to clean for the staff. For somebody with a severe dust allergy, this was quite uncomfortable. And for a hotel at the level of M Gallery fell far short.

Dear Xiaoying L., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Customer review rating 2.5/5

Jiseon K. Families - Confirmed reviews ALL

When I first entered the assigned room, I immediately noticed a strong musty smell of humidity and mold. The humidity level was so high that I couldn’t turn off the dehumidifier during my stay. However, when I turned off the lights to sleep, the dehumidifier also switched off, so I woke up in the morning to a stale, moldy smell rather than fresh air. Overall, while the dim lighting created a certain atmosphere, there were too many bright and unnecessary lights for a comfortable sleep. It was also inconvenient to control them, so I ended up unplugging everything to turn all the lights off completely. There were simply too many things that made me uncomfortable during the night in an unfamiliar place, and I even had a nightmare. Additionally, the floor was very slippery, so I think it would be helpful to provide non-slip slippers for guests. On a positive note, the breakfast was well-prepared and truly excellent.

Dear Jiseon K., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely apologize for the unsatisfactory experience during your stay. Please be assured that your feedback has been conveyed to our Housekeeping and Engineering departments to conduct a thorough inspection of the issues regarding odor, humidity levels, and lighting fixtures in your room. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Customer review rating 4.5/5

Glenn M. H. Couples - Confirmed reviews ALL

It was a wonderful stay. Beautiful grounds and breakfast was amazing.

Dear Glenn M. H., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Other web-users rate our hotel

  • 201 reviews 9.2/10 Location
  • 265 reviews 8.1/10 Room
  • 427 reviews 8/10 Service
  • 246 reviews 9.6/10 Vibe
  • 214 reviews 9/10 Amenities
  • 113 reviews 9.4/10 Breakfast
  • 86 reviews 9.4/10 Wellness Area
  • 52 reviews 6.8/10 Cleanliness

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