Legacy Yen Tu - MGallery 5 stars

The hotel itself is the contemporary masterpiece blending Vietnamese art with MGallery chic concept. A bit disappointed as the upgrade was not up to my wish due to full house. However, Khang and his FO team (Hieu, Hoa) surprised me in many ways to ensure a memorable stay. All of my requests were prioritized and satisfied by high professional level. Tuan and Tru @Thien bar were working hard and quite amicable during our stay, I would suggest the entire company to dominate this Legacy to enjoy the perfect service with the modest attitude from staff member. Hope that food quality and VAT invoice process will be improved by then. Thank Khang & the team.

Staff were very accomodating. Limited time to experience full services but so far very interesting and satisfying !

This is a resort which both has unique decorations and romantic immense gardening. There are not many resorts in Vietnam could have both of these advantages. Peaceful and fresh atmosphere, unique decoration, cozy hotel room, dinner buffet is not so variety but tasty. The staffs are nice and helpful. Worth to come back

Beautiful place , lovely staff, good food and a delightful hotel director who knows how to make customers comfortable We simply loved it all

The hotel is so beautiful, every detail is well thought of and cared for. It blends beautifully with the surrounding area, and thus making the stay experience so seamless. I totally enjoyed the hotel and cannot have enough of its beauty. However, the restaurant and service at the restaurant are a huge disappointment that keeps giving. The food was way below the 5-star hotel expectations, and the service could have a huge improvement.

All employee here are almost like new, they don´t know how to do things properly, services are slow as well. The styling overall is old Vietnamese style but lacks a lot of light, and no BATHROOM DOOR, WHY?

Food variety in buffet is so - so. Food cooking is normal, some user experience is not good (sticky rice and waffle is hard and cold not warm, do not have labels on sauces to differentiate). Don't have TV and Kid club. Pros: The nature vibe is awesome, furniture and lighting in the room is good.

It was perfect

I booked 2 rooms for family and we have 1 child 9 years old was using same bed to sleep with us and you charged extra for that I don’t mind but my room without extra tower and toiletries that minus point. Stay at 5 star hotel but you didn’t serve buffet dinner for customers on Sunday that is so weird, after we spent money for morning buffet breakfast that minus point as well.

We really enjoyed our time staying at Legacy Yen Tu. The hotel is really beautiful, staff was friendly and helpful. The only thing that made my experience a little less enjoyable was the checking out process. I gave my room key to one of the staff at the reception and she told me to take a seat and wait for them to check the room. However, when I left the counter, other guests started to line up to get check-in and I had to wait for all of them to finish checking in before I can get my deposit back, I almost missed my bus back to Hanoi because of this. I understand that it can be crowded during checking out hours, but perhaps you could have separate lines for check in and check out. It might take a long time for guests to check in, especially when they travel in large groups but only takes a few minutes to check out and the guests checking out might be in a rush if they have to catch a bus back to the city.

This resort is very nice for refresh your soul. Food is good but Asian food is better than Western Food. My room is too good with very good view to mountain Yoga class in the morning with Misu very nice, she so lovely & always smile with us

Not all staff speaks English well First evening we received sweet compliment and water from cleaning service, second night nothing! But cleaning service is calling in the morning when we are still in the bad Restaurant is good On Thursday bar lounge worked only till 8pm Swimming pool area is very nice Due to the rules check out time is 12am, check in is 4pm, when we are checking out at 12 there were lots of people who just arrived, so we waited more than 30 min‍♀️

I booked a combo "Vu Lan" for 2ppl. I'm quite satistied with room quality, the staffs are also friendly but the service needs improvement a lot. 1. I found an almost expired chocolate bar. The package was in really bad condition. So I must ask a new one. Not a big deal to me. I still felt good enough to have a good trip. 2. My dinner was served only after an hour waiting. That's when things got messed up. The staff does not know about the particular menu for guests booking combo. So first we ordered in regular menu, which I felt strange and asked again. Took us about 20 min for us to get the right menu. And about 50 min later we had had dinner. Of course, no time for evening meditation which was the thing I most wanted to take part in. 3. I filed a complaint at reception and received a sorry voucher to use at the restaurant. And I gave us to staffs there, but again, they seem not being trained about that. I had to ask 2 staffs to get the drink menu. (The 1st one just read it and left it there. No more instruction) 3. Much worse is lunch next day. This time I even called the reception to order the food in the morning to make sure we would have lunch at the time we asked for. I still remembered that I ordered buffalo meat and fish with tomatoes. When we arrived at 2pm, we got the exactly same food that we had for dinner the day before (chicken and fish). Wow, I could not believe in my eyes at that moment. And too tired to complain again.

Very good

The location and hotel design are amazing. However, the service is not that great. Though every staff is very friendly and willing to help, I don't think they are well trained and professional, especially the ones in the dining area. All 5 meals we had at the hotels, the dining staff were very confused, slow, and don't know what they were doing. We brought a bottle of wine for dinner and were charged an extra fee, which was totally fine and I understood that was the service fee. However, the waitress serving us did not know how to open a wine bottle, and then did not even pour the wine for us for the entire time. Another time, we ordered 4 set menus, one of which was a vegetarian option. The waitress mixed them up and did not know which one was vegetarian. I mean these are small things, but I do not expect to have such experiences in a 5-star hotel. The food quality to be honest is just so so, not bad to complain, but to say they are tasty is too much. So overall the dining service is just slightly above average.