Legacy Yen Tu - MGallery 5 stars

Customer review rating 4.6/5 999 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Legacy Yen Tu - MGallery
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Natural swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Hotel location

Legacy Yen Tu - MGallery

Thuong Yen Cong Commune
Quang Ninh Province
200000
uong bi
viet nam

Tel: +842036259888

Fax: (+84)2036259889

Check-in from 16h00

Check out up to 12h00

  • By plane

    Cat Bi Airport At 55km / 34 miles - Shuttle paying

  • By plane

    Noi Bai International Airport At 109km / 67 miles - Shuttle paying

GPS :21.1563582, 106.7180108

Our accommodation(s)

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 53 / 570 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 53 / 570 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Size Beds, Village View

Accessible room
  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, Village View.

  • Max. number of persons: 3
  • Area: From 49 / 527 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Shoe polisher(...)

DELUXE ROOM, 2 Single Size Beds, Village View

  • Max. number of persons: 3
  • Area: From 49 / 527 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

THO QUANG

Type of cuisine: International

The hotel features a rustic interior, comfortable ambiance as well as healthy local and international cuisine with a focus on vegetarian dishes.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Thien Quan

Non contractual photo

Guests can choose to dine indoors or outdoors for their afternoon tea, snacks, coffee, evening time cocktails and entertainment. It features views of the village.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 852

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Legacy Yen Tu - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

999 reviews

tripadvisor

TripAdvisor Rating 4.5/5

139 reviews

Rather good

Customer review rating 4.6/5

Tung N. Families - 26/10/2020 Confirmed reviews ALL

Food variety in buffet is so - so. Food cooking is normal, some user experience is not good (sticky rice and waffle is hard and cold not warm, do not have labels on sauces to differentiate). Don't have TV and Kid club. Pros: The nature vibe is awesome, furniture and lighting in the room is good.

Dear Mr.Tung N., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments to the operation team, especially restaurant and front office and will take all necessary action to solve it immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Dieu Thu - Guest Experience

Unbelievable 0

Customer review rating 4.6/5

Craig A. V. Couples - 22/10/2020 Confirmed reviews ALL

It was perfect

Dear Craig Anton V., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we can welcome you and your beloved soon. Sincerely, Tran Dieu Thu - Guest Experience
Customer review rating 4.6/5

T. T. V. Families - 22/10/2020 Confirmed reviews ALL

I booked 2 rooms for family and we have 1 child 9 years old was using same bed to sleep with us and you charged extra for that I don’t mind but my room without extra tower and toiletries that minus point. Stay at 5 star hotel but you didn’t serve buffet dinner for customers on Sunday that is so weird, after we spent money for morning buffet breakfast that minus point as well.

Dear T. Tuong V., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Legacy Yen Tu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem, especially the WiFi speed and room amenities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, T. Dieu Thu - Guest Experience

Beautiful place

Customer review rating 4.6/5

Hannah Friends - 13/10/2020 Confirmed reviews ALL

We really enjoyed our time staying at Legacy Yen Tu. The hotel is really beautiful, staff was friendly and helpful. The only thing that made my experience a little less enjoyable was the checking out process. I gave my room key to one of the staff at the reception and she told me to take a seat and wait for them to check the room. However, when I left the counter, other guests started to line up to get check-in and I had to wait for all of them to finish checking in before I can get my deposit back, I almost missed my bus back to Hanoi because of this. I understand that it can be crowded during checking out hours, but perhaps you could have separate lines for check in and check out. It might take a long time for guests to check in, especially when they travel in large groups but only takes a few minutes to check out and the guests checking out might be in a rush if they have to catch a bus back to the city.

Dear Ms. Hannah, We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Beside, we are deeply apologize for the imperfect check out procedure, we do expect that we can have another chance to welcome you back and we hope your next visit will be more pleasant than the previous one. Sincerely, Tran Dieu Thu - Guest Experience

very good location, super nice resort

Customer review rating 4.6/5

N. T. V. Families - 12/10/2020 Confirmed reviews ALL

This resort is very nice for refresh your soul. Food is good but Asian food is better than Western Food. My room is too good with very good view to mountain Yoga class in the morning with Misu very nice, she so lovely & always smile with us

Dear N. Thao V., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ms. My. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tran Dieu Thu - Guest Experience

Interesting place

Customer review rating 4.6/5

Elena Couples - 05/10/2020 Confirmed reviews ALL

Not all staff speaks English well First evening we received sweet compliment and water from cleaning service, second night nothing! But cleaning service is calling in the morning when we are still in the bad Restaurant is good On Thursday bar lounge worked only till 8pm Swimming pool area is very nice Due to the rules check out time is 12am, check in is 4pm, when we are checking out at 12 there were lots of people who just arrived, so we waited more than 30 min‍♀️

Dear Elena D., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience did not meet your expectations, especially the departure; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our staff English level and check out procedure. Thank you again for sharing your experience, and we hope that we will have another chance to welcome you soonest possible Sincerely, Tran Dieu Thu- Guest Experience

Quite sad experience

Customer review rating 4.6/5

Vienne T. Families - 03/10/2020 Confirmed reviews ALL

I booked a combo "Vu Lan" for 2ppl. I'm quite satistied with room quality, the staffs are also friendly but the service needs improvement a lot. 1. I found an almost expired chocolate bar. The package was in really bad condition. So I must ask a new one. Not a big deal to me. I still felt good enough to have a good trip. 2. My dinner was served only after an hour waiting. That's when things got messed up. The staff does not know about the particular menu for guests booking combo. So first we ordered in regular menu, which I felt strange and asked again. Took us about 20 min for us to get the right menu. And about 50 min later we had had dinner. Of course, no time for evening meditation which was the thing I most wanted to take part in. 3. I filed a complaint at reception and received a sorry voucher to use at the restaurant. And I gave us to staffs there, but again, they seem not being trained about that. I had to ask 2 staffs to get the drink menu. (The 1st one just read it and left it there. No more instruction) 3. Much worse is lunch next day. This time I even called the reception to order the food in the morning to make sure we would have lunch at the time we asked for. I still remembered that I ordered buffalo meat and fish with tomatoes. When we arrived at 2pm, we got the exactly same food that we had for dinner the day before (chicken and fish). Wow, I could not believe in my eyes at that moment. And too tired to complain again.

Dear Vienne T., First of all, thank you very much for choosing to stay with us and spend your time to share with us your stay experience. We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. We would like to sincerely apologize for the less pleasant part of your stay with us, especially your meals at the restaurant. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement as well as motivation to all of our staff as we strive to continuously improve the quality of our services. Lesson was definitely learned and please be assured that this is such a good opportunity for us to look back on our service quality gaps for improvements. Thank you again for sharing your experience, and we hope that we will have the chance to welcome you again in the future. Sincerely, Caroline T.- Guest Experience

Good stay

Customer review rating 4.6/5

Cuong Families - 27/09/2020 Confirmed reviews ALL

Very good

Kính gửi anh Cường, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Legacy Yen Tu - MGallery. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Trần Diệu Thu - Guest Experience

great location and architectural design

Customer review rating 4.6/5

Thao T. Families - 15/09/2020 Confirmed reviews ALL

The location and hotel design are amazing. However, the service is not that great. Though every staff is very friendly and willing to help, I don't think they are well trained and professional, especially the ones in the dining area. All 5 meals we had at the hotels, the dining staff were very confused, slow, and don't know what they were doing. We brought a bottle of wine for dinner and were charged an extra fee, which was totally fine and I understood that was the service fee. However, the waitress serving us did not know how to open a wine bottle, and then did not even pour the wine for us for the entire time. Another time, we ordered 4 set menus, one of which was a vegetarian option. The waitress mixed them up and did not know which one was vegetarian. I mean these are small things, but I do not expect to have such experiences in a 5-star hotel. The food quality to be honest is just so so, not bad to complain, but to say they are tasty is too much. So overall the dining service is just slightly above average.

Dear Thao Thach T., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. We are sorry to hear that the services were not 100% according to your satisfaction. Please rest assured that we have taken your feedback very seriously and will be communicated within the hotel team accordingly and provide better training to improve our guest services while maintaining the professional skills. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, T. Dieu Thu - Guest Experience

Beautiful hotel, the rest are not as good

Customer review rating 4.6/5

Duc L. Families - 15/09/2020 Confirmed reviews ALL

The hotel is really beautiful, my junior suite room is really well decorated. However, we are really disappointed with: 1. The food is terrible. A la carte menu is so so but the buffet is a disaster, especially cakes. 2. Night time in the hotel is so boring. You guys don't have any way so guests can spend their times: No TV, no kid club, no spa, no massage.. You guys have a beautiful scenery around but there is almost no light, so we cannot go for a walk.

Dear Minh Duc L., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am grateful for the kind comments on our room decoration. Nevertheless, we are sorry to read that you did not leave our hotel fully satisfied. First of all, we feel absolutely sorry that your food and room did not meet your expectations and we apology for the inconvenience. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Tran Dieu Thu - Guest Experience

Lovely place and food, but full of photoshootings.

Customer review rating 4.6/5

Anna V. D. Couples - 15/09/2020 Confirmed reviews ALL

We went to scape the busy and noisy Hanoi to encounter they had constructions going on... They should just work during the week days not the weekend. Also it is Instagram heaven for Vietnamese people, there were so many photoshoot going on that it felt uncomfortable. We were trying to have a nice happy hour time before dinner and the bar was so noisy and people taking pics... We saw they had a rule that didn't allowed people to take pics after 5pm... Obviously the staff doesn't care about it. It will be good to moderate the people that take pics, even next to the pool was annoying and killed the ambience... That made the stay a bit disappointing to be honest. That said the place is lovely, we really loved the food and the buffet breakfast and dinner! The cocktails were nice but could be improved, we order extra dirty martini (with more olive juice) and we got something like a gin martini with lemon juice...

Dear Anna D., Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Tran Dieu Thu - Guest Experience

Beautiful, luxury and ancient resort, well located

Customer review rating 4.6/5

Ngoc A. Families - 07/09/2020 Confirmed reviews ALL

I’m very happy with a peaceful and well-facilitated resort. However, the quality of staff does not meet my expectations at 5-stars level. For example, I was advised that my room would be available at 2.30-3pm even though I had completed check-in at 11.30 am and my bookings were junior suites.

Dear Ngoc A., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Tran Dieu Thu - Guest Experience

Excellent food. Beautiful hotel. Nice atmosphere. Low service

Customer review rating 4.6/5

Thuy H. A. N. Families - 29/08/2020 Confirmed reviews ALL

As a hotelier myself, I had expected MGallery Legacy at least served 4-star service minimum (let alone 05-star ranked itself) but staff from F&B to Housekeeping to FO didn’t do their jobs proprly I’m afraid. There were honestly not enough space for me to state how disatisfied with the overall services of the whole team, but my family had a good stay and the trip itself was indeed a highlight in 2020 so we enjoyed it fully. The food at Thien Quang restautant was EXCELLENT. I have been in all 05 international stars resorts in Vietnam and this and Metropole Sofitel Hanoi are the best!!!! They are both Accor anyhow. The pictures of architecture of the resort shown on website couldn’t do its justice. Every detail of our rooms and outer decoration are so beautiful!

Dear Ms. Thuy Hong An N., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Trinh N. Guest Relations Manager

Relaxing

Customer review rating 4.6/5

Ngan L. Friends - 23/08/2020 Confirmed reviews ALL

We had a very relaxing and nice break at Legacy Yen Tu as it is a quiet and private area and in between nature. There was a lot of space to walk around and explore, enjoy the air and the services that the resort offers. The room was clean and was up to our expectation. The only down side was that our room was really far away from everything (like the last room in the last corridor) which made us feel a bit excluded and room service took a long time to get there.

Dear L. Tran Quynh Ngan, Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Beside, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Dieu Thu - Guest Experience

Good stay but not completely safety

Customer review rating 4.6/5

Phuong H. Friends - 12/08/2020 Confirmed reviews ALL

Foods and services were excellent, especially Tho Quang Restaurant staff. Rooms were elegant, we got small gifts everyday. However during Covid-19 pandemic, buffets should be eliminated to avoid cross contamination because of using the common utensils. I also saw some kids picking the foods by their bare hands and then putting it back on plate after small bite. And I had to ask my family not to choose that one for our safety.

Dear Ms. Mai Khanh Phuong H., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Trinh Nguyen Guest Relations Manager

Amazing place

Customer review rating 4.6/5

Anonymous Couples - 10/08/2020 Confirmed reviews ALL

Breathtaking place that is located in a sacred and spiritual area. Would come back again.

Legacy's well located, I want to come back in the next time

Customer review rating 4.6/5

N. H. Friends - 10/08/2020 Confirmed reviews ALL

Comfortable

very good stay

Customer review rating 4.6/5

N. T. T. Families - 04/08/2020 Confirmed reviews ALL

relaxed, enjoyable, fresh air, green environment, good foods...

Dear Ms. T. Thi N., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Trinh N. Guest Relations Manager

Good stay

Customer review rating 4.6/5

Anonymous Friends - 03/08/2020 Confirmed reviews ALL

Nice scenery, decent restaurants. Only downside is that there is no door for the shower in the rooms, so it is a little awkward for a group of friends travelling together

Dear Mr. Duc H., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amelie Trinh Nguyen Guest Relations Manager

Beautiful design, great location, service did not live up to 5-star standard

Customer review rating 4.6/5

Tuong V. Families - 03/08/2020 Confirmed reviews ALL

I enjoyed the superb architecture and its easy access to Yen Tu pagodas. However, the pipeline of the air conditioner broke and water was everywhere in the bathroom right at the moment I checked in my room. Then, from the time I notified the front desk, it took the staff one and half an hour to respond and solve the problem, and during that time, I still had to linger in that room waiting for them. Besides, I was not happy with the manner of Trinh, a front desk staff. She seemed uptight during my stay there and the way she communicated made me and other customers uncomfortable.

Dear Ms. Phan Tuong V. N., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amelie Trinh N. Guest Relations Manager

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