Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 541 reviews

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Thuong Yen Cong Commune, Quang Ninh Province, 200000 UONG BI, Vietnam

Description

Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Our accommodation(s)

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Hotel location

Legacy Yen Tu Hotel Uong Bi - MGallery Collection

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

GPS:21.156358, 106.71801

Telephone
Fax +84 203 6259 889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THO QUANG

The hotel features a rustic interior, comfortable ambiance as well as healthy local and international cuisine with a focus on vegetarian dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  541 reviews

TripAdvisor Rating  4.8/5  602 reviews

Certificate of excellence 2025

Restful stay at Legacy Yen Tu - highly recommend for the phenomenal service standards and heritage design theme!

TripAdvisor rating 5.0/5

Trail50080618076 TripAdvisor review

I had a restful break over at Legacy Yen Tu which was undeniably the highlight of my weeklong trip in Vietnam! Two key standouts for me. Firstly, there is the thematic design element of the place that is just so consistent across the entire facility. The hotel is simply full of character and personality. With stories to uncover across different spaces, inspired from the heritage surrounding Yen Tu dating several hundred years back. I also enjoyed the touches made as we approach Christmas, making for a very festive atmosphere that is well blended with the existing Buddhist monastery vibe and design. Secondly and most importantly, the service through my stay was impeccable, with the friendly team being highly personable, genuine, attentive and responsive across my various needs. In particular I am appreciative of the thoughtful gestures from Charlie, Silas and Ivy, thank you for the hospitality, and making this an especially memorable and delightful stay. It is with all this added together that makes for this a very special experience. I look forward to return another time!

Customer review rating 4.5/5

Hong Y. V. Families - Confirmed reviews ALL

Wonderful stay with family and kids! Highly recommend!

Dear Ms. Hong Y. V., On behalf of the entire team at Legacy Y. Tu, I would like to sincerely thank you for taking the time to share your wonderful feedback. As a valued Diamond member of the Accor Loyalty Program, your satisfaction and comfort are of utmost importance to us, and we are truly delighted to hear that your recent stay with your family and kids was a memorable and enjoyable experience. It brings us great joy to know that our efforts in creating a welcoming, relaxing, and family-friendly environment resonated with you. Your kind recommendation means a lot to us, and it motivates our team to continuously strive for excellence in providing personalized service and memorable moments for our guests. We are grateful for your trust and loyalty, and we sincerely look forward to welcoming you and your family back again soon. Should you have any special requests or require assistance for your future visits, please do not hesitate to contact us directly. Thank you once again for your kind words and for choosing Legacy Y. Tu as your preferred destination. We hope to see you again very soon for another exceptional stay. Warmest regards, Silas (Mr.) Front Office Manager

Customer review rating 4.5/5

Keng P. G. Friends - Confirmed reviews ALL

Beautiful property. And the service staff were all excellent.

Dear Mr. Keng P. G., Thank you very much for taking the time to share your feedback and for being a valued Platinum member of the Accor loyalty program. We are delighted to hear that you enjoyed your stay at Legacy Yen Tu and appreciated the beauty of our property as well as the service provided by our team. We sincerely appreciate your suggestion regarding the windows. Your input is very valuable to us as we continually seek ways to enhance the comfort and experience of our guests. We will certainly consider your recommendation for future improvements. It was a pleasure hosting you, and we look forward to welcoming you back again soon for another memorable stay. Warm regards, Silas (Mr.) Front Office Manager Legacy Yen Tu – MGallery

Customer review rating 2.5/5

Nguyen B. N. T. Families - Confirmed reviews ALL

My overall experience during the stay did not meet the expectations of a five-star hotel. I had to carry my own luggage without any assistance or guidance to the room, despite travelling with a child. During check-out, I also had to load the luggage into the car myself, as the bellman was occupied assisting foreign guests or conversing with other drivers. There was also a lack of clear communication from the front desk. I was not informed about the breakfast location and had to find it on my own the next morning. When I requested an extra blanket by phone, the request was forgotten, and I eventually had to ask again when I ran into the housekeeping staff. The room conditions were below the standard I expected. It felt dark, the floor was slightly dirty and slippery, and no shoes or slippers were provided for walking outside the room. While I appreciated the helpfulness of the booking team prior to arrival, the overall service and room quality during the stay did not reflect five-star hospitality.

Dear Ms. Nguyen B. N. T., Thank you very much for sharing your detailed feedback regarding your recent stay with us. We sincerely appreciate your kind words about our booking team and apologize for the areas where your experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you experienced with the front desk and bell team. We regret that you did not receive the level of warmth, attentiveness, and assistance that we strive to provide, especially during your arrival and departure, and for any inconvenience caused to you and your child. Your comments about the communication issues, room condition, and service are very valuable. We will review our procedures to ensure clearer communication, better room standards, and more attentive service, particularly regarding luggage assistance and guest information. We truly appreciate your constructive feedback, as it helps us improve our offerings to ensure a more satisfying experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing the high standards of service you expect from a five-star hotel. Thank you once again for your honest review. Warm regards, Silas (Mr.) Front Office Manager

Customer review rating 4.0/5

Khambata F. Friends - Confirmed reviews ALL

Initially found the rooms lacking in view and light. With additional lights it was fine. Mr Silas, the front office manager was exceptionally helpful and accommodating He was just excellent.

Dear Ms. Khambata F., Greeting from Legacy Yen Tu - MGallery Hotel Collection. Thank you very much for taking the time to share your feedback. I sincerely appreciate your kind words regarding my assistance during your stay. It was my pleasure to do everything I could to address your concerns and ensure that your experience was as enjoyable as possible. I apologize that the rooms did not initially meet your expectations in terms of view and lighting. Your comments are highly valuable, and I will work closely with our team to enhance these aspects to create a more comfortable environment for our guests. We truly value your feedback and hope to have the opportunity to welcome you back in the future, with an experience that exceeds your expectations. Thank you once again for your trust and kind words. Warm regards, Silas (Mr.) Front Office Manager

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Other web-users rate our hotel

  • 187 reviews 8.6/10 Location
  • 241 reviews 7.7/10 Room
  • 360 reviews 8.4/10 Service
  • 203 reviews 9.5/10 Vibe
  • 186 reviews 8.4/10 Amenities
  • 119 reviews 8.9/10 Comfort
  • 99 reviews 9.3/10 Breakfast
  • 65 reviews 6.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.