Legacy Yen Tu - MGallery 5 stars

beautiful and peaceful

Legacy yen tu is a work of art, spectacular hotel, the rooms are beautifully decorated with unique taste.. The vieew from my terasse was breathtaking. The staff are amazing. Friendly and helpful.. The breakfast was fantastic. We really enjoyed our stay in this beautiful castle. Wish to visit it again next year..

My family had a very good time resting in the hotel. The location is great, the room is nice, (though the bed seems small), clean. Staffs are helpful and well prepared. I really wanted to have a quiet place to stay and I got it in the trip.

Roomservice sometimes took an hour to get, likewise you had to wait for about 1 hour in the restaurant to get your food from the a la carte. Although beautiful, this hotel seemed to have lost its identity.

All are perfect except the food at Tho Quang restaurant. We expect more options in the menu or more restaurants in the area.

We had a really lovely experience while staying at Legacy Yen Tu. The staff was so helpful, especially Ms. Trang of Room Service. She was so friendly and cute to kids. We enjoyed the scenes and the food at the resort. Everything was wonderful. We definitely will be back. One more four-season swimming pool then Legacy Yen Tu will be the perfect hideaway place.

-Very beautiful property with real characters! Amazing deluxe king room with comfortable bed and pillow. -Shower switch was a bit weird to be outside, because it’s hard to clean off the foam afterward. Drain was a bit stuck and water flew down quite slow. -Horrible F&B experience: set up in fine dining standard, but CL staff barely speak English. When I asked what were 3-way duck, he said it was called that way but only be cooked one-way hahaha. I then had to request the chef to talk to him in person, to have my questions for a few dishes explained. Ordered a rare steak but it came out well done. Took 3 times and a few different people re-checking my order until they get it right. Duck 3-way was overcooked with burned skin for pan seared part. Cosmopolitan has almost no alcohol taste, while strawberry mojito had no mint flavor (?!). The dessert order of cốm crème brûlée was really bad, when my first spoon in got stuck in the hard “caramel” surface. A proper one would crisp and break in parts instead. Guess that the cream on top was not cold enough before the burning part. The taste was very weird and disappointing to be honest. They ran out of cốm ice cream flavor so we had a vanilla instead, and added 1 matcha scoop (oh this flavor is good, a die-for choice to be). The vanilla one was not cold enough and melted twice faster than the matcha one. Worse part: we saw the CL staff when clearing the table for a family of 5 next to us, he poured the leftover wine in one glass back to the bottle, before the manager approached and brought it away with 2 new wine glasses (??!). We remembered the parents said they did not finish and requested the bottle to be sent to the room, because they checked in late and went straight to dinner instead of getting in their room. That was so disgusting for us to see, really. -In-room turndown service was a little sweet surprise, except they placed our cup of snacks that we completely forgot back to the exactly same spot after redo the bed: on top of the blanket. Quite amusing for me. -Check-out took 45 mins just because we purchased 2 items from the room (laundry bag and notepad holder). We must be the first one ever did that, because the a few different FO staff kept repeating on the phone for the housekeeping to understand which item to deliver to the FO area. They asked us to sit down to wait for the bill to be printed out, but eventually forgot us because our items did not arrive. Only until we got angry after 45 minutes, they would started printing out the bill and rushed the housekeeping again for the items. -I went to 7am yoga class, many people came in late after the class already started. I understand it’s hard to control this in a resort style property, but the continuous ping sounds from someone’s phone startled me a few times. Man I hated it, especially if you focused on meditation since not many guests are regular yoga practitioners, then you should at least make a no phone or silent your phone rule. In short, it was such a pity for such a beautiful property like Legacy Yen Tu. We were so shocked with our service experience here, especially for a M Gallery property. Would this the same standard Accor always promises to deliver? I understand it’s a new property, but there are things to be understandable and acceptable, some others are completely not with no basic sense in there. It ruined our last day of this year end and birthday trip. Was so sure to be back after entering the room, but I don’t think so after checking out the next day.

We were impressed with the attention to details of the architecture and design. Overall service was good. One disappointing factor was the quality and variety of the food.

It was a lovely and quiet stay at Legacy Yen Tu, nice hotel and accommodations with a friendly team. Just one mention about the fact that there is no curtains in the bathroom. We can still close the bedroom door but for twin accommodation booked for friends or colleagues, it is not very comfortable. Also it will be great to encourage more a no-plastic policy (no more plastic bottles for toilet amenities (shampoos, shower gel and conditioner))

Our family spent 1 night at Legacy Yen Tu. The staffs were great to us and our 2 kids. The bell guys took us everywhere we asked without any hesitation. They were also friendly to our kids and so generous with their advice to us during our stay. We look forward to the spa to be open, since there was quite few option for entertainment during night time. We will come back again.

Well built and maintained. The whole facility is very peaceful. Great staffing and always do their best to serve guests. Breakfast is plentiful and with many choices. Beautiful surroundings and easy access to Yen Tu cables. Nightly traditional entertainment is fun to watch and participate. Overall, Legacy Yen Tu is a wonderful place to escape from busy life.

It was ok not so hyped lịe i would expect. The staff was well trained but the air condition works in a weird way. I hate the fact that the shower room does not have the door

Starting from the book process, it was extremely easy and straightforward. Services at the hotel were very warm and welcoming. Our check-out process was also satisfying and easy despite that fact that we were a large group and under time constraints. We would definitely come back here not only for the legendary Yen Tu mountain and Dong temple but also LEGACY YEN TU - MGALLERY

So amazing Legacy Yen Tu! Every thing there made me surprised: impressive decoration, wonderful service and peaceful.... Breakfast is a big plus also! Will come back one day.

Friendly staff. Good food Nice and clean room Very good service. Beautiful scene.