Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 stars

We stayed 5 nights at Legacy Yen Tu and we should have booked more nights as the stay was truly incredible. The place is magical, one of the most stunning hotel we stayed at. The staff is extremely welcoming and professional. The General Manager Hai Hoang went above and beyond to offer us an incredible experience, his personalized attentions really touched us, this level of customer service is rare. Charlie at the reception was amazing, the chef at the restaurant is really talented and the whole staff and restaurant manager are extremely well trained and professional. The pool lifeguard, the cleaning ladies, everyone has a genuine smile, nice gestures and kind attentions that really make a difference. The spa was a wonderful experience, the ladies that provide the massages there are so talented and nice and the place in itself is a masterpiece. Hong Ngoc helped us during the whole booking process to personalize our stay and have the best experience possible. The hotel is a design masterpiece, the whole area is beautiful, nestled in the forest surrounded by mountains, but the staff dedication is what makes this place truly unforgettable. Thank you again for this wonderful stay at Legacy Yen Tu, we can’t wait to come back. Rodolphe and Fatma

The hotel is beautiful, the room is great (but a bit dark for us). We were upgraded to the Deluxe room with nice garden view. I regret not paying for upgrade to the Suite for the bathtub. I definitely will do it next time. Hoang Anh (if I remember correctly) at bar were phenomenal. Ms. Ngoc from the reservation was super helpful helping with my reservation. Food and services at the restaurant both for breakfast and dinner could be better. Overall a great stay, definitely will come back on a sunny day.

I will start with the plusses- we loved the decor and architecture of all of the spaces. We are a married couple who are both artists and designers, so we noticed everything- EVERY LITTLE TOUCH. We loved that you have a gym, pool and spa and we took advantage of all of them. Dyuen and Thang in the restaurant were amazing hostesses and checked in with us continually. Linh and Mai in the spa were top notch masseuses! Items we would suggest for improvement- 1. Fix the railings in the pool as they are rusted out, breaking and a safety hazard. 2. Please put a sign on the gym door stating that the gym is for guests to work out. Multiple times young girls would go hide in there in the air conditioned space, sitting on gym equipment, using it to hold their purses and watching videos. While working out, I had to ask them to turn the volume down. Personally, as a guest, I want to use the gym to exercise, not to bypass girls hanging out in there on their phones. 3. My impression is that your hotel provides 5 star service in a 5 star space. I think that is what you would like for your guests. However, it is difficult to have a 5 star meal in your beautiful restaurant with children running around without parental supervision, while the parents sit at the table on their phones. We also went in one day, and were 2 of 4 people in the whole restaurant. A man and his son sat at another table. The man got on his phone and turned on videos on full volume. We took the initiative to tell him to please turn it down. The food is amazing and your staff are kind. However, we would recommend that the restaurant staff take initiative to get guests to show some etiquette and courtesy and not be rude in your public spaces. We did see Dyuen and Thang do this periodically. Maybe another space (the side room in your restaurant) can be designated for phone use. My husband and I personally feel we paid for a 5 star experience and we dreaded going to your beautiful restaurant each day because we didn't know what we would face. Yelling grandmas, kids running around or yelling, phones on full volume (even to entertain kids). It felt like a cafeteria rather than a restaurant in a 5 star hotel. There were times we would sit outside to avoid the loudness of the main room. Do you want your customers to have to sit outside only because they are having a bad experience in the main room? Having said all this, we loved your staff. Every day they brought us our fruit tea, were always smiling, kind and sweet. You pay attention to every detail and we loved it!

We had a wonderful stay. The rooms are beautifully decorated in a traditional style with artistic touches, creating a warm and authentic atmosphere. They were spotless, comfortable, and equipped with excellent quality toiletries. The hotel is surrounded by lush nature, making it incredibly peaceful and relaxing. The location is perfect, and the facilities—including the restaurants, gym, and pool—are all outstanding. It’s an ideal place for a romantic getaway or anyone looking to unwind and recharge. We would gladly return.