Legacy Yen Tu - MGallery 5 stars

The location and hotel design are amazing. However, the service is not that great. Though every staff is very friendly and willing to help, I don't think they are well trained and professional, especially the ones in the dining area. All 5 meals we had at the hotels, the dining staff were very confused, slow, and don't know what they were doing. We brought a bottle of wine for dinner and were charged an extra fee, which was totally fine and I understood that was the service fee. However, the waitress serving us did not know how to open a wine bottle, and then did not even pour the wine for us for the entire time. Another time, we ordered 4 set menus, one of which was a vegetarian option. The waitress mixed them up and did not know which one was vegetarian. I mean these are small things, but I do not expect to have such experiences in a 5-star hotel. The food quality to be honest is just so so, not bad to complain, but to say they are tasty is too much. So overall the dining service is just slightly above average.

The hotel is really beautiful, my junior suite room is really well decorated. However, we are really disappointed with: 1. The food is terrible. A la carte menu is so so but the buffet is a disaster, especially cakes. 2. Night time in the hotel is so boring. You guys don't have any way so guests can spend their times: No TV, no kid club, no spa, no massage.. You guys have a beautiful scenery around but there is almost no light, so we cannot go for a walk.

We went to scape the busy and noisy Hanoi to encounter they had constructions going on... They should just work during the week days not the weekend. Also it is Instagram heaven for Vietnamese people, there were so many photoshoot going on that it felt uncomfortable. We were trying to have a nice happy hour time before dinner and the bar was so noisy and people taking pics... We saw they had a rule that didn't allowed people to take pics after 5pm... Obviously the staff doesn't care about it. It will be good to moderate the people that take pics, even next to the pool was annoying and killed the ambience... That made the stay a bit disappointing to be honest. That said the place is lovely, we really loved the food and the buffet breakfast and dinner! The cocktails were nice but could be improved, we order extra dirty martini (with more olive juice) and we got something like a gin martini with lemon juice...

I’m very happy with a peaceful and well-facilitated resort. However, the quality of staff does not meet my expectations at 5-stars level. For example, I was advised that my room would be available at 2.30-3pm even though I had completed check-in at 11.30 am and my bookings were junior suites.

As a hotelier myself, I had expected MGallery Legacy at least served 4-star service minimum (let alone 05-star ranked itself) but staff from F&B to Housekeeping to FO didn’t do their jobs proprly I’m afraid. There were honestly not enough space for me to state how disatisfied with the overall services of the whole team, but my family had a good stay and the trip itself was indeed a highlight in 2020 so we enjoyed it fully. The food at Thien Quang restautant was EXCELLENT. I have been in all 05 international stars resorts in Vietnam and this and Metropole Sofitel Hanoi are the best!!!! They are both Accor anyhow. The pictures of architecture of the resort shown on website couldn’t do its justice. Every detail of our rooms and outer decoration are so beautiful!

We had a very relaxing and nice break at Legacy Yen Tu as it is a quiet and private area and in between nature. There was a lot of space to walk around and explore, enjoy the air and the services that the resort offers. The room was clean and was up to our expectation. The only down side was that our room was really far away from everything (like the last room in the last corridor) which made us feel a bit excluded and room service took a long time to get there.

Foods and services were excellent, especially Tho Quang Restaurant staff. Rooms were elegant, we got small gifts everyday. However during Covid-19 pandemic, buffets should be eliminated to avoid cross contamination because of using the common utensils. I also saw some kids picking the foods by their bare hands and then putting it back on plate after small bite. And I had to ask my family not to choose that one for our safety.

Breathtaking place that is located in a sacred and spiritual area. Would come back again.

Comfortable

relaxed, enjoyable, fresh air, green environment, good foods...

Nice scenery, decent restaurants. Only downside is that there is no door for the shower in the rooms, so it is a little awkward for a group of friends travelling together

I enjoyed the superb architecture and its easy access to Yen Tu pagodas. However, the pipeline of the air conditioner broke and water was everywhere in the bathroom right at the moment I checked in my room. Then, from the time I notified the front desk, it took the staff one and half an hour to respond and solve the problem, and during that time, I still had to linger in that room waiting for them. Besides, I was not happy with the manner of Trinh, a front desk staff. She seemed uptight during my stay there and the way she communicated made me and other customers uncomfortable.

Royal Place like King

Interesting design concept resort ... Peaceful Place ...

Dear Legacy, Thank you for your warmly welcome vip set for me.. I have a wonderful time with my friend at your hotel. Every thing is so great and peaceful.