Legacy Yen Tu - MGallery 5 stars

There are many broken glasses on floor and also tiny glasses in mattress caused us bleeding The table at rear to put luggage on is very sharp and dangerous

The room was cosy and fully equipped. Tho Quang restaurant was okay with some quite good dishes. It could be better more diversified menu. The activities at "Hanh Huong" Village were fun, but the road to the hotel is so dark and scary at night.

My group stayed in the suites which were beyond expectations. The hotel location in the midst of the mountains was unique and very peaceful. However, check-in experience was very disappointing for a 5-star hotel, especially considering my Accor Plus membership. They neglected to provide welcome drink vouchers, offered no prioritized services for Accor Plus members; even though it was low season, no one welcomed us on our arrival at the entrance or helped us unload our luggage from the taxi. Then there were issues with simply using the birthday cake voucher at this property; in the end I never received the cake despite several requests and reminders, even though they ended up keeping the voucher anyway. Welcome drink vouchers were only provided (without apologies) when I asked if they were available at this property for upon checking out. Then my group had to use them in a haste. Not to mention, Ms. Ha, whom I believed to be the Guest Relationship Manager, was present when I voiced my complaints but did little to help or to ease the situation. She immediately assigned another staff next to her to deal with me even though I started the conversation with her first. This is no way how a manager-level staff should conduct herself with an unhappy guest. After multiple complaints from my group during our stay, guess what, at check-out we were given a few postcards along the line of "being at peace" and "meditation to ease stress," and even was told that this property was all about being zen and peaceful. I supposed our rightful irritation and annoyed attitude were not welcomed here... So instead of the staff resolving the issues and actually doing their jobs correctly, they lectured us on how this place was supposed to be zen after we got upset with them. What a pity because I truly love the location, the design, and the suites here, but I would have serious reservations on returning to this property.

We ate at the restaurant Certainly we felt the buffet was better than the set menu

The hotel is amazing, beautiful and well located. The Junior Suite we had for five nights was very nice and comfortable. The staff did everything to please us. The restaurant was great and the food excellent. After traveling the world for more than 40 years I can say that for my wife and I that was one of the nicest resorts we have ever experienced. If you want to relax in a kind of luxury monastery there is no better place. For sure we shall return.

Upon arrival we felt like we were transferred to another world. Everything in the hotel from the design, quality of food, the music the aromatherapy smells and most of all the amazing staff exceeded our expectations. Staying at Legacy was an enchanting experience.

Very beautiful but the bath room does not have door, making the bathroom is very cold.

We stayed there during Lunar new year period so it was quite crowded. The reception told us to book the table for dinner early because it was crowded then we asked him to book table at 7pm. When we came for dinner the lady at Tho Quang restaurant could not find our name on the list and she asked us to wait but no solution. It was so cold and we have a baby, we kept waiting for about 15-20 mins, we noticed there was a lot of empty tables in the restaurant but they said these tables were reserved. We also did booking table in advanced but i don't know why they don't reserve the table for us on system. I think it was so unprofessional for 5 star hotel standard

I was very surprise about the design of your hotel, very nice, amazing and relax. However, it's was very confused about the bathroom, I even tried to find any button to hope that there is a door will open :) It's was not comfortable when I had a shower and my children run around :) Most of Vietnamese people will like a bathroom with a door. Hope that you can consider about this.

I like Yen Tu architecture. It is unique and makes guests do not want to leave.

The hotel are absolutely stunning, services and staffs are great but foods are very average

Legacy Mgallery Yen Tu was the best ever Stay of my life. It is a quaint property nestled at the foothills of the Yen Tu mountain. You literally stay in a palace and the architecture and design is impeccable. It doesn't feel like a conventional 5* hotel but a luxury hotel with a vibe. The staff courtesy is top standard and the rooms are amazing. Lazing by the pool side is an amazing experience. I was here just for 2 nights but this property deserves a week. P.S. Food options at the restaurant are good but more variety shall be much appreciated. Looking forward to a Spa here.

Good

Our stay in this beautiful serene hotel exceeded all our expectations. Gorgeous location, outstanding architecture, exquisite detail, fabulous lighting. Simply a grand and extraordinary experience from our arrival to our departure. Our room was beautiful and provided every comfort with a most gorgeous outlook over the pool and the misty mountains. After a month in Vietnam we spent our last 2 days there - it was definitely a highlight. And special thanks to Victoria for taking the time to show us around and explain how the hotel evolved over time and how the architects took years to get it just right. We cannot recommend it highly enough to anyone considering a visit. An exceptionally beautiful and spiritual experience for any visitor. Just go there.

The presentation of the resort is beautiful. The view from our room (junior king suite) was delightful, and the room felt well made. Everything was solid and of high quality. The staff were very courteous and helpful. Particularly the head barman Tru, who was very friendly, conversational and intelligent. We spent a lot of time in the bar, and Tru was its best asset. Unfortunately, the food at the restaurant was disappointing. The pho was nothing like the authentic Vietnamese pho, and the selection of wines and spirits was very poor. Indeed, nearly half the wines listed were not available, and a similar experience was to be had at the bar, where the selection of cocktails and spirits was not acceptable for a 5 star hotel. All in all, we enjoyed our stay because of the lovely surroundings and presentation, but the food and beverage options need to be drastically upgraded.