Dear Thi B. N. D., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely regret that your experience with us fell short of being entirely seamless. Please allow me to share a little background regarding our hotel's lighting concept. The subdued lighting is actually an intentional design choice. The designer drew inspiration from the 13th century, an era when people relied solely on oil lamps—a primitive yet soft light that creates a magical, shimmering, and enchanting ambiance. Because oil-lamp fire emits a warm, golden glow, we do not feature white lighting in the hotel. By nightfall, a tranquil serenity envelops the property, designed to give our guests the immersive feeling of stepping back into the 13th century. This unique atmosphere reflects the core vision of our designer. Regarding your feedback on breakfast, I will personally report this to our culinary and restaurant teams so that we can review and discuss ways to enhance both the variety and quality of our morning offerings. Your feedback would be informed to all the hotel department. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie N. (Mr.) Assistant Guest Relation Manager.

Dear Yu M. W., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely regret that your experience fell short of perfection, which unfortunately impacted your holiday. Please rest assured that your feedback regarding the room has been reported to our Executive Housekeeper, comments concerning the restaurant have been shared with our Restaurant Manager, and your suggestions regarding the buggy service and front office will be directly communicated to our Front Office Manager. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Hai V. N., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely regret that your experience with the beef dish fell short of perfection. I will share this feedback directly with our Executive Chef so that we can look into and discuss the matter together. Additionally, Ms. Linh will be informed of your kind appreciation. I am certain that she will be delighted and very proud to hear this. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie N. (Mr.) Assistant Guest Relation Manager.

Dear Maurizio M., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We sincerely regret that your stay experience fell short of perfection. I will share your feedback regarding the culinary experience at our restaurant directly with our Executive Chef and the restaurant team. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Alison A., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to all the hotel department. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Ms. Ying W., Warmest greetings from Legacy Yen Tu, MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to An and Hang. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Fiona I., Warmest greetings from Legacy Yen Tu - MGallery! Yen Tu - A UNESCO World Cultural Heritage Site. First and foremost, on behalf of the hotel, I would like to extend our sincere gratitude to you for choosing to stay with us at Legacy Yen Tu - MGallery Hotel Collection. It is truly our great honor and pleasure to welcome and serve you. We deeply regret that your recent stay did not fully meet your expectations. At our hotel, professional photography is strictly regulated to preserve the peace and tranquility of all our resident guests. However, for guests with a strong desire to capture memorable moments here, certain strict guidelines must be observed to ensure the comfort of others. These include restricting photography exclusively to public areas—excluding guest accommodation zones—ensuring that other guests are not captured in the frame, and maintaining absolute quiet throughout the session, among other requirements. We sincerely hope that you can understand and empathize with both the hotel and those fellow guests who, out of their profound affection for Legacy Yen Tu - MGallery, simply wish to preserve their cherished memories through beautiful photographs. Once again, on behalf of Legacy Yen Tu - MGallery Hotel Collection, I wish you and your family a wonderful day, and we eagerly look forward to the opportunity of welcoming and serving you again in the future. Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Mr. N., Thank you for choosing Legacy Yen Tu - MGallery Collection for your vacation and taking the time to share feedback with us. We are delighted to learn that you enjoyed your stay. It is always rewarding to know that our guests appreciate the tranquil atmosphere and experience that Yen Tu has to offer. We are sincerely sorry to hear that our F&B services did not meet your expectations. We understand how this aspect of your stay affected your overall experience. Please rest assured that your feedback has been shared with our F&B team for immediate review and improvement. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Vyvy Tran Front Office Manager

Dear Hong Y. V., Warmest greetings from Legacy Y. Tu - MGallery! Y. Tu - A UNESCO World Cultural Heritage Site. First and foremost, on behalf of the hotel, I would like to extend our sincere gratitude to you for choosing to stay with us at Legacy Y. Tu - MGallery Hotel Collection. It is truly our great honor and pleasure to welcome and serve you. We deeply regret this misunderstanding during your departure. Following your feedback, I personally checked with our front desk agent who assisted you with the check-out process. I was informed that there was no intention of demanding payment; rather, it was simply a routine inquiry to verify whether the service had been utilized. As soon as you presented the photographic evidence, the matter was immediately clarified as a simple point of verification. We sincerely apologize for any discomfort this misunderstanding may have caused and truly appreciate your kind understanding. Finally, on behalf of Legacy Y. Tu - MGallery Hotel Collection, I wish you and your family a wonderful day, and we eagerly look forward to the opportunity of welcoming and serving you again in the future. Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Takahiro K., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to all the hotel department to re-think and discuss about it. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Nelly N., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to all the hotel department to re-think and discuss about it. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Francesca N., Thank you for choosing Legacy Yen Tu - MGallery and for taking time to share your detailed feedback following your stay with us. We are pleased to know you enjoyed our beautiful surrounding and spacious accommodation. However, we sincerely regret that the room conditions, noise levels, and breakfast experience did not meet your expectations. Your comments are valuable to us and have been shared with the relevant teams for review. We apologize for the inconvenience caused and regret that we were unable to provide the peaceful and relaxing stay you had anticipated. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Kind regards, Vyvy Tran Front Office Manager

Dear Mr. Jaeil L., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to all the hotel department. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Dai L., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to all the hotel department. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Mr. Han Y. T., This is Charlie. First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. Your feedback would be informed to Hoang Anh, Lam and all the hotel department about it. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Gửi Ngoc D. N., Đầu tiên, chúng tôi xin cảm ơn quý khách đã chọn Legacy Yên Tử - MGallery Hotel Collection và dành thời gian đánh giá về chất lượng dịch vụ cũng như tổng thể khách sạn. Chúng tôi rất hân hạnh được chào đón và phục vụ quý khách. Chúng tôi rất lấy làm hạnh phúc khi quý khách cảm thấy thoải mái trong lần tĩnh dưỡng lần này. Chúng tôi luôn luôn cố gắng nâng cao dịch vụ để mang đến những trải nghiệm độc bản, vượt mong đợi cho quý khách. Một lần nữa, chúng tôi xin cảm ơn quý khách và gia đình đã lựa chọn Legacy Yên Tử và mong rằng sẽ được gặp lại quý khách trong tương lai không xa. Chúc quý khách và gia đình một ngày tốt lành! Trân trọng, Charlie Nguyen (Mr.) Phó Quản Lý Quan Hệ Khách Hàng.