Legacy Yen Tu - MGallery

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Legacy Yen Tu - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 768 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Hotel location

Legacy Yen Tu - MGallery

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

  • By plane

    Cat Bi Airport At 55km / 34 miles - Shuttle paying

  • By plane

    Noi Bai International Airport At 109km / 67 miles - Shuttle paying

GPS:21.156358, 106.71801

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THO QUANG

The hotel features a rustic interior, comfortable ambiance as well as healthy local and international cuisine with a focus on vegetarian dishes.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Legacy Yen Tu - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  768 reviews

TripAdvisor Rating  4.5/5  204 reviews

Certificate of excellence 2022

Well located

Customer review rating 3.5/5

Huong Families - Confirmed reviews ALL

The Location is perfectly, however, the decoration doesnt meet my expectation. The jars seems a little bit frightening . The rest is good!

Dear Ms. D. Linh Huong, Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We noted your opinion about our decoration and our management board will consider about that. About our reception, what you mentioned were our team 's mistakes. We will pay more attention on it to improve the service not only in reception but also in all departments. Hopefully we can have a chance to serve you again with the best preparation for you next stay. One more time, thank you for that you shared with us. Sincerely, Nguyen Bach - Guest Relation Supervisor

well located

Customer review rating 4.0/5

Khanh D. Friends - Confirmed reviews ALL

nice

Dear Mr. Duy Khanh D., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Bach - Guest Relation Supervisor

A memorable return

Customer review rating 5.0/5

Ken N. Solo - Confirmed reviews ALL

The service quality has improved so much and the team always deliver service with a smile. They did an amazing bed decoration, awesome amenity and frame a picture of me and the team. Thoughtful and memorable

Dear Khang, Cảm ơn Khang đã để lại review nha. Rất vui vì đã nhớ đến team Legacy Yên Tử và ghé thăm. Chúc Khang luôn thuận lợi trên con đường sự nghiệp và cuộc sống tràn đầy hạnh phúc nha. Ngàn lời cảm ơn và yêu thương. Bách Nguyễn

Quite and pleasant stay

Customer review rating 5.0/5

Cham Friends - Confirmed reviews ALL

This is perfect spot for someone who looking for quite stay and blend in with nature . All services are good under Accor's management. I will come back in soon future.

Dear Ms. Cham, We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. We are so glad to know you was happy with Accor 's management and the foods in Tho Quang restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About aroma in room, we will consider about it to improve experience for the accommodation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Bach - Guest Relation Supervisor

wonderful experience at the Legacy Yen Tu - MGallery

Customer review rating 4.5/5

S. C. Solo - Confirmed reviews ALL

This is the perfect hotel for a weekend getaway in Legacy Yen Tu - MGallery ,I have been there 3 times,I really love this Hotel,it’s not just a Hotel, The staff are all great! Especially check-in Mr. Hieu , Meditation teachers Ms. Misu & Roscy, F&B Mr.Tru,They all go above and beyond to make my stay Happy & comfortable. Every staff member I encountered were delightful and eager to help! Thank you! Will recommend to my colleagues and come back to visit soon ~

Dear Ms. C. S., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Bach

Good stay

Customer review rating 4.5/5

Reynaldo V. Couples - Confirmed reviews ALL

Excellent facility

Dear Mr.Reynaldo V., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Bach - Guest Relation Supervisor

Good stay! Nice design! So so service

Customer review rating 3.5/5

Nh N. Friends - Confirmed reviews ALL

Everything was good except we needed to wait until 4pm to get our rooms...

Dear Ms. Ngoc Nhung N., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. I will share your comments with our team. Letting you wait for the room till 4pm was our mistake. We are so sorry about that. We will pay more attention to avoid it to happen again in the future. Next time if you would like to make a booking on our resort please contact by email Th… We will give you the best price with VIP amenity set up for your room. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, N. Bach - Guest Relation Supervisor

Good stay. Really nice rooms

Customer review rating 4.0/5

Troels J. Families - Confirmed reviews ALL

Hotel rooms excellent service in restaurant could be better.

Dear Mr. Troels J., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is a pleasure to receive positive feedbacks about our room. I will share your comments with our team. However we can see you was not really satisfied with our restaurant. We will pay attention more to improve not only our service but also our foods in the restaurant. If you would like to share more about your stay please contact by email Hb… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Bach - Guest Relation Supervisor

Nice decoration

Customer review rating 3.5/5

Phat L. Couples - Confirmed reviews ALL

Nice decoration, arrived 6pm, only 1 staff available for check in. Booked 2 nights: superior and deluxe; aaked for free upgrade to 2 nights deluxe, receiptionist said no room available when i can clearly see very few guests during my stay

Dear Mr. Phat l. Chan, We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. I will share your comments with our team. After Covid time so many hotels and resorts lack of staffs. Our resort was among them also. But you was not satisfied about check-in time as you mentioned, we understand and are sorry about that. In your stay, you requested for free upgrade to deluxe room however at that day almost our deluxe rooms were under maintenance, some of them were booked by the other guests so our receptionist could not give you free upgrade. Thank you again for sharing your experience. Hopefully we can have a chance to serve you again and we beleive it will be more pleasant. Sincerely, Nguyen Bach - Guest Relation Supervisor

Good stay

Customer review rating 4.5/5

L. T. T. Friends - Confirmed reviews ALL

Good trip overall, but in the room do not have big mirror, especially staff who breed horses is not wellcomed

Dear Ms. Thanh T. L., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. I will share your comments with our team. In your reviews, we agree that our rooms need to have big mirror. It will make guests more convenient with their stay. And about the staff breeding horse, he was not our staff. However we did informed who managing him to remind him about his attitude to guests. We are sure that problem will not happen again. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Nguyen Bach - Guest Relation Supervisor

Good

Customer review rating 3.5/5

Tamnguyen Couples - Confirmed reviews ALL

Ok

Dear Mr. Van Nam N., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. I will share your comments with our team. I am sure we will strive to continuously improve the quality of our services. If you want to share more details about your stay please contact email Hb… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, N. Bach - Guest Relation Supervisor

Good stay

Customer review rating 4.0/5

Quynh A. Couples - Confirmed reviews ALL

I have a relaxed time in the hotel with well-furnished, fresh air. The staff is very nice. But in that time, hotel is crowded, so it took much time to wait to check-in because of room- preparing.

Dear Ms. Quynh A., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. I will share your reviews to our team. We can see you was not really satisfied with arrival time and it took long time to prepare the room for you. First of all, we are really sorry about that. We are sure that is very seldom to happen like that but we seriously to pay attention on that to manage it better. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, N. Bach - Guest Relation Supervisor

Perfect destination for a quick getaway

Customer review rating 4.0/5

Thuc A. D. Families - Confirmed reviews ALL

This is the 2nd time we come here and still enjoy this place so much. Good stay and good experiences. We would like to comeback in near future and have longer stay.

Dear Ms. Thuc Anh D., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About check out time, we will pay more attention to make it faster and smoother. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Bach - Guest Relation Supervisor

Nice resort

Customer review rating 4.0/5

Long Couples - Confirmed reviews ALL

Very nice ambience and well designed room Staff was helpful and friendly however there was nobody in the restaurant's reception when we get there and have to wait for some time

Dear Mr. Long, We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About our restaurant, letting you wait for long time in the counter was our mistake. We are sorry and will pay attention to organize better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, N. Bach - Guest Relation Supervisor

Lovely property but room for improvement on services

Customer review rating 3.5/5

Anlee D. Families - Confirmed reviews ALL

Legacy Yen Tu is really nicely built and has such a goof vibe, love the Candle Meditation Class by Rosie and Morning Yoga by My My. But services at restaurant are extremely low during meal hours. I think it is understaffed when it comes to the slowness in serving... which really makes the expetience much better if the service is on par with the property design.

Dear Ms Anlee D., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. I will share your comments with our team. Really thank you for your compliments on our Am Tue Tinh and yoga classes. However we can see you was not really satisfied with our service in Tho Quang restaurant and the final bill upon check out made you confused. We are sorry about it and will try our best improve the service. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Nguyen Bach - Guest Relation Supervisor

Beautiful scenary

Customer review rating 4.0/5

H. L. Families - Confirmed reviews ALL

The hotel should provide a yoga mat for each room.

Dear Ms. Hoang L. H., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. I will share your comments with our team. About the lights in room, Bill Bensley who designed our property had idea to made it an ancient palace and the rooms should be good for guests to relax. So the lights was designed not too strong. In our resort has yoga room so the guests can join a lot of yoga classes so we do not set up yoga mat in room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Bach - Guest Relation Supervisor

Not So Yen

TripAdvisor rating 2.0/5

stacey m TripAdvisor review

Basic food that was way overpriced. Horrendous spa experience-herbal bath was so hot you could poach lobster in the tub. Called for someone, no one came. Had to drain and refill it and by then, the time was up. Massage was awful, pushing on knee caps like a game show buzzer. Asked for head neck and lower back focus, did not get it. They did not make a refund offer, just a come back at 8 pm tonight (no way) or after 1 pm tomorrow (check out is noon). Later, they comped a panini and fries as compensation, hardly the same amount. Couldn't use the pool because of loud yelling families. At night, there is some karaoke mic, during the day, neighbors with speakers blaring music. This is NOT a zen experience. The place is gorgeous, which meant mobs of photo taking groups in every corner.

Dear Ms. Stacey, Thank you for taking the time to share about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience in Am Tue Tinh did not meet your expectations and we could not deliver zen experience for your stay. Please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bach Nguyen - Guest relation supervisor

Wonderful personal service, very special and memorable stay, beautiful and peaceful place

TripAdvisor rating 5.0/5

adkfeige TripAdvisor review

We had an extra special stay at the Legacy Yen Tu, even though we had to work during the week. It is located in a very beautiful place at the foot of Yen Yu mountain, and makes for a wonderful retreat. The most striking memory is how very kind, helpful and thoughtful all of the staff were with us. They made so many personal touches, including sharing the most delicious apricot juice, taking us to the pagoda by the small pond, telling us about the history and religion in the area, sharing soothing essential oils for sleep, and a personal tour of some of the new artwork in a far corner of the hotel. We also loved exploring the different yoga classes on offer every day, the incredible spa with the delightful teas before and after the saunas, and just walking around and enjoying the fun artwork and peaceful and beautiful grounds. The restaurant offers many delicious vegetarian options, with the most delicious veg phu, and the kitchen was very accommodating with vegetarian requests. Also excellent room service. The cleaning people were very kind in accommodating my work schedule and bringing extra towels and such. The room was beautiful and had the most comfortable mattress. We have wonderful memories of our visit and of the people there.

Local meditation fused with Viet Nam medieval art

TripAdvisor rating 5.0/5

QNgNg Business - TripAdvisor review

The hotel itself is the contemporary masterpiece blending Vietnamese art with MGallery chic concept. A bit disappointed as the upgrade was not up to my wish due to full house. However, Khang and his FO team (Hieu, Hoa) surprised me in many ways to ensure a memorable stay. All of my requests were prioritized and satisfied by high professional level. Tuan and Tru @Thien bar were working hard and quite amicable during our stay, I would suggest the entire company to dominate this Legacy to enjoy the perfect service with the modest attitude from staff member. Hope that food quality and VAT invoice process will be improved by then. Thank Khang & the team.

Thank you for sharing a detailed review of your experience at our hotel. We're so happy to read about your wonderful experience with us. Our team will be thrilled to know how much you enjoyed your time – memorable stories are what we strive to deliver. We look forward to welcoming you back again soon! Ken Nguyen Guest Relation Supervisor

Splendid location & atmosphere; Disappointing check-in/Accor-Plus services

TripAdvisor rating 3.0/5

kvle TripAdvisor review

My group stayed in the suites which were beyond expectations. The hotel location in the midst of the mountains was unique and very peaceful. However, check-in experience was very disappointing for a 5-star hotel, especially considering my Accor Plus membership. They neglected to provide welcome drink vouchers, offered no prioritized services for Accor Plus members; even though it was low season, no one welcomed us on our arrival at the entrance or helped us unload our luggage from the taxi. Then there were issues with simply using the birthday cake voucher at this property; in the end I never received the cake despite several requests and reminders, even though they ended up keeping the voucher anyway. Welcome drink vouchers were only provided (without apologies) when I asked if they were available at this property for upon checking out. Then my group had to use them in a haste. Not to mention, Ms. Ha, whom I believed to be the Guest Relationship Manager, was present when I voiced my complaints but did little to help or to ease the situation. She immediately assigned another staff next to her to deal with me even though I started the conversation with her first. This is no way how a manager-level staff should conduct herself with an unhappy guest. After multiple complaints from my group during our stay, guess what, at check-out we were given a few postcards along the line of "being at peace" and "meditation to ease stress," and even was told that this property was all about being zen and peaceful. I supposed our rightful irritation and annoyed attitude were not welcomed here... So instead of the staff resolving the issues and actually doing their jobs correctly, they lectured us on how this place was supposed to be zen after we got upset with them. What a pity because I truly love the location, the design, and the suites here, but I would have serious reservations on returning to this property.

Dear kvle, We very much appreciate your comments regarding your stay at Legacy Yen Tu - MGallery. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Jung Hyun Oh General Manager Legacy Yên Tử - MGallery

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