Novotel Ha Long Bay 4 stars
Customer review rating (ALL Rating) 4.5/5 52 reviews
ALLSAFE approved hotel
"Visibility of sea view (800m) "
"Opposite position to beach access way "
3 minutes driving to Sun World Ha Long parks and city center
"Most favorable out-door swimming pool in town "
"Most rooms feature a balcony "
160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam
NOI BAI At 140km / 87 miles
GPS:20.951973, 107.041898
Check-in from - Check out up to
The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm
The Lobby Lounge Bar is the perfect venue to have a quiet drink with friends, a casual meeting or to simply admire the magnificent sunset over World Heritage listed Ha Long Bay.
Enjoy a dip in the pool before sipping on a cool cocktail, beer, juice or shake from The Pool Bar. Located poolside, the bar also serves a range of specially flavoured teas, coffees, soft drinks and fruit cocktails. Operating hours: Daily, from 8am - 24pm
Find yourself treated by our professional therapists. All treatment rooms are private.
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
TripAdvisor rating 3.0/5
Haraleo Business - TripAdvisor review
Overall stay was good but the towels smell of a towel that has not been used for a very long time. Probably because of the restricted travel due to Covid. Where the towel has not been used for quite sometime.
Customer review rating 4.5/5
N. T. P. H. Families - Confirmed reviews ALL
We were happy there, except for in the toilet room 1124. I did not find a nylon cap for taking shower and my husband wanted to have a shave but he could not find it. However, everything was OK, I like the hotel, I will find the hotel whenever I go for holiday.
Dear Ms. Phuong H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to know that you like our hotel and you will find our hotel whenever you go for holiday in Ha Long. However, we are sorry that the shaving kit and shower cap were not served you at that time. Your feedback to our F&B team is also well noted by the manager for action and improvement. Thank you again for sharing your experience and therefore giving us opportunity to improve. We look forward to having chance to better serve you in near future. Sincerely, Thoi Dinh Room Division Manager
Customer review rating 4.5/5
김. Business - Confirmed reviews ALL
Fantastic!
Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thoi Dinh Room Division Manager
Customer review rating 4.5/5
T. C. Families - Confirmed reviews ALL
The staffs are friendly and helpful. Quick check in and check out
Dear Mr. C., Thank you very much for your loyalty. It is our great pleasure to welcome you to Novotel Ha Long Bay and thank you for taking time to share your feedback here. We are really happy to read such a positive comment. This will serve as an encouragement to all of us as we strive everyday to bring the best experience to customer. We hope to have chance to welcome you back very soon. Sincerely, Thoi Dinh Room Division Manager
Customer review rating 4.5/5
Hieu Families - Confirmed reviews ALL
Priority for customers who have booked in advance. No need to wait at reception.
Dear Mr. An, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to learn that you had a good stay at Novotel Ha Long Bay. On the other hand, we are really sorry for any inconvenience caused to you in regards to Wifi connection. We have instructed our IT manager to fix this issue immediately. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Thank you again for sharing your experience, and we hope to have another chance to welcome you, when you next visit Ha Long City Sincerely, Thoi Dinh Room Division Manager
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