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Novotel Ha Long Bay Hotel 4 stars

TripAdvisor rating 4.0/5 1,083 reviews
Novotel Ha Long Bay
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Hotel extras

  • Visibility of sea view (800m)

  • Opposite position to beach access way

  • 3 minutes driving to Sun World Ha Long parks and city center

  • Most favorable out-door swimming pool in town

  • Most rooms feature a balcony

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward
Ha Long city, Quang Ninh
Vietnam
200000
ha long city
viet nam

Tel: +842033848108

Fax: (+84)203/3848018

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI At 140km / 87 miles

GPS :20.951973, 107.041898

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 42m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Panorama view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds and bathtub

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds, with Balcony

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11p.m

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lobby Lounge Bar is the perfect venue to have a quiet drink with friends, a casual meeting or to simply admire the magnificent sunset over World Heritage listed Ha Long bay. Daily live music features from 6 p.m.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL BAR

Photo non contractuelle / Strictly non binding

Enjoy a dip in the pool before sipping on a cool cocktail, beer, juice or shake from The Pool Bar. Located poolside, the bar also serves a range of specially flavoured teas, coffees, soft drinks and fruit cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 380 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,074 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,083 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Lim Families - 04/12/2019 Confirmed reviews ALL

Impressed with the hospitality provided by Novotel Ha Long Bay. Spent two nights at the hotel to celebrate my wedding anniversary. Surprised to be greeted with a cake and a pair of towel swans with rose pedals scattered on the bed when we checked into our room. The hotel is attentive to details and devoted to delight us in every possible way. Staff was polite and responsive. Truly enjoy the stay at the hotel.

Dear Lim C., No words are enough to express our gratitude towards your very nice message regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you were impress with our hospitality and services, this is what we strive for everyday form our heart. Moreover, we trully regret that the buffet in our hotel did not meet your expectation, please accept our deepest apology. We treat your feedback seriously and wil focus carefully on adjusting the problems you mentioned. Thank you again for sharing your experience, and we hope to have the opportunity of serving you better in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay
Customer review rating 4.4/5

Kiên.phung C. Families - 02/12/2019 Confirmed reviews ALL

Perfect. Thank you all.

Kính gửi anh Kiên và chị Thuận, Novotel Ha Long Bay trân trọng cảm ơn anh chị đã dành thời gian chia sẻ ý kiến về kỳ nghỉ tại khách sạn. Chúng tôi rất vui khi biết anh chị hài lòng với đội ngũ nhân viên cũng như dịch vụ của khách sạn. Lời khen của quý khách chính là động lực to lớn giúp chúng tôi cố gắng hơn trong công việc để mang đến trải nghiệm tuyệt vời nhất cho khách hàng. Cảm ơn anh chị một lần nữa và chúng tôi rất mong sớm được chào đón gia đình mình quay trở lại vào một ngày không xa. Trân trọng, Vũ Thị Ngọc Diệp Nhân viên Chăm sóc khách hàng Novotel Ha Long Bay
Customer review rating 4.4/5

Khunshagai J. Friends - 17/11/2019 Confirmed reviews ALL

So good

Dear Khunshagai J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Excellent experience!!

Customer review rating 4.4/5

D. C. Couples - 14/11/2019 Confirmed reviews ALL

Novotel was a great experience for me and my wife on our honeymoon. The staff was cordial and willing to Accommodate any of our tour needs. Restaurant breakfast was always fun and inviting, the captains help with any requests, plus the chef came out to say Hi and asked if he could get us anything.. Great Job!! From Don & Mercy

Dear C. D., No words are enough to express my gratitude towards your very lovely message regarding your recent stay at Novotel ha Long Bay. I am very proud to read that you found your experience excellent. Your kind words will be a huge encouragement to hotel staff to try harder and harder in improving the hotel services. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Great staff and very good location

Customer review rating 4.4/5

F. Couples - 13/11/2019 Confirmed reviews ALL

Great experience at the hotel Friendly staff that did their best to assure a good experience for the guest, exactly what I always look for but some time is difficult to find. Check in and check out was great.

Dear Parpinelli F., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again in near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Really good 4 star hotel

Customer review rating 4.4/5

N. P. Families - 13/11/2019 Confirmed reviews ALL

very good. nice and clean hotel, good staff, good facilities and well positioned. My only complaint is that they tried to sell me/upgrade me a bed for my son who was with us as they said there was no spare bed in the room, but I had booked the room for 2 adults and one child. They then said there was a couch which could be used as a bed, which I said was ok, but there was no bedding for it. I requested sheets and a duvet, and at first only got a duvet. I then had to request a sheet again. Eventually we got the full bedding. There were only 2 bath towels in the room even though there were 3 of us, and despite my wife requesting an extra towel on several occasions, we only ever got 2 when the room was cleaned.

Dear p. N., We would like to thank you for choosing Novotel Ha Long as your accommodation choice during your recent visit to Ha Long city. I am very proud to know that our hotel met your expectation for a 4 star hotel, this is what we strive for everyday. However, I also want to send you my sincerest apology for the incoveniences you encounted. Your feedback enables us to adjust and better serve our guests. Thank you again for sharing your experience, and we hope to have the opportuniy of serving you again in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Always pleased.

Customer review rating 4.4/5

Karno N. Business - 11/11/2019 Confirmed reviews ALL

Warmest welcome amd always full of surprises.

Dear N. K., No words are enough to express my gratitude towards your very kind feedback regarding your stay at Novotel Ha Long Bay. We are delighted to know that you had such an excellent experience in our hotel. Your words will help us keep on providing magnificent experiences for our guests. Thank you again for sharing your experience. We look forward to welcoming you again and offering you other pleasant stay. Sincerely, Vu Thi Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Vacation

Customer review rating 4.4/5

Thao Families - 11/11/2019 Confirmed reviews ALL

You have a great service Team. They are nice and friendly. That was the first impression to me. Thank you so much for giving me a lovely holiday when staying at your hotel.

Dear Tran T., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Vu Thi Ngoc Diep Guest Experiene Executive Novotel Ha Long Bay

Friendly and convenient service, clean facilities and beautiful Halong Bay background.

Customer review rating 4.4/5

T. K. Families - 11/11/2019 Confirmed reviews ALL

Friendly and convenient service, clean facilities and beautiful Halong Bay background.

Dear K. T., We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. It is glad to know that you enjoyed your stay with us. Your very kind feedback will help us keep providing magnificent experiences to our guests. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back in near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

A fantastic hotel

Customer review rating 4.4/5

A. B. Solo - 10/11/2019 Confirmed reviews ALL

This is a fantastic hotel. It is incredibly clean and the rooms are really homely and comfortable. It has a great bar and restaurant and the food is really great (particularly the complimentary breakfast). But what really makes this hotel is it’s staff. The are all really friendly, welcoming and professional and cannot do enough to help you. I would definitely recommend this hotel to anyone!

Dear B. A., Thank you so much for spending time send us a lovely message regarding your recent stay at Novotel Ha Long Bay. We are delighted to know that you found your experience fantastic. Your generous words will be huge motivation for hotel staff to keep up the good work. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Clean and wide room, good view from room

Customer review rating 4.4/5

Anonymous Couples - 10/11/2019 Confirmed reviews ALL

The room was clean, large, and had a good view. There was a bath tab which satisfies Japanese. Toilet was separated. Good facilities.

Dear Imamura Y., Thank you so much for taking time send us your feedback regarding your recent stay at Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Wonderful and memorable.

Customer review rating 4.4/5

C. R. Families - 29/10/2019 Confirmed reviews ALL

We were upgraded on arrival which was amazing and we couldn't quite believe how lucky we were. Right from the beginning the staff were so friendly and nothing was ever too much trouble. We found the pool area to be lovely and most of the time the hotel was very quiet and so this made it particularly relaxing. The spa was brilliant and the buffet dinner we had on the last night was one of the best meals we had in our time in Vietnam. The breakfasts too were excellent.

Dear R. C., We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. It is grateful to know that you enjoyed your stay with us, we will certainly send your generous words of praise to our staff who will be very motivated. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Good experience, can be much better

Customer review rating 4.4/5

Nir B. Families - 22/10/2019 Confirmed reviews ALL

We spent 5 nights with 2 young kids and we had a really good experience. The front desk staff was extremely helpful. The experience at the restaurant during breakfast and dinner needs to be improved as they couldn't handle the diners (even when it wasn't that busy) it feels that it lacks someone to tell the staff to fill more food and drinks, clean tables etc. As for the pool, it's great but the staff didn't attend it, nor cleaning it or taking orders from guests. Generally it was good experience but it lacks some things to be in a Novotel standard.

Dear Nir B., We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We trully regret that your experience did not meet your expectations and please accept our deepest apologies for the discomfort you had to suffer. Be assured that we treat your feedback seriously and we will review with our Management team to release proper solutions of training F&B department's staff. We hope sincerely this experience does not impair your trust in Novotel, we are looking forward to welcoming you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Good experience

Customer review rating 4.4/5

Amber Families - 18/10/2019 Confirmed reviews ALL

good service

Dear Kim Y., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope have the opportunity of serving you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

VERY GOOD!

Customer review rating 4.4/5

M. Couples - 11/10/2019 Confirmed reviews ALL

As an Accor gold member we were treated as royalty! An upgrade to a very nice and large room. The staff were always helpful and arranged two good sight seeing tours for us. They also arranged a bus to take us back to Hanoi at the end of our stay. Breakfast was good with a large variety of food.

Dear Jackman M., No words are enough to express my gratitude towards your very kind feedback regarding your stay at Novotel Ha Long Bay. I am very proud to read that you found your experiences "Very good" because this is what our teams strive for everyday from our heart. Thank you again and we look forward to welcoming you back to offer you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Worth the price

Customer review rating 4.4/5

Ky A. Families - 10/10/2019 Confirmed reviews ALL

Beautiful rooms! The staffs are very professional and welcoming. Totally worth the price.

Dear Nguyen Quang Ky a., We would like to express our gratitude towards your very kind feedback regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you found your experience "worth the price", this is what our teams strive for everyday from our heart. Thank you so much for taking time to write us your opinions. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Fabulous anniversary stay

Customer review rating 4.4/5

Karen Couples - 08/10/2019 Confirmed reviews ALL

Have a lovely time from the moment we arrived. The staff were just fantastic- helpful & polite. We had a great room with a view, the room was decorated beautifully & romantically for our wedding anniversary. The cake was an unexpected & delicious surprise. Breakfast was delicious many options & types of food to choose. Will come back.

Dear Karen Lea R., No words are enough to express my gratitude towards your very kind feedback regarding your stay at Novotel Ha Long Bay, and I am furthermore delighted that you had such an excellent time in our hotel. Your lovely message will only help us keep on providing magnificent experience for our guests. Thank you again and Novotel Ha Long Bay looks forward to welcoming you back to offer you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Delightful stay

Customer review rating 4.4/5

Cy Friends - 07/10/2019 Confirmed reviews ALL

Very enjoyable. Staff very friendly and helpful.

Dear Allison-Young C., Thank you so much for spending time sending us your very nice feedback regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you found your experience "delightful" because this is what our team strive for everyday form our heart. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Modern, clean, large rooms, professional attentive staff

Customer review rating 4.4/5

Zenon S. Solo - 07/10/2019 Confirmed reviews ALL

Pleasant, comfortable

Dear Zenon S., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always such a pleasure to receive positive feedback. Your verly lovely message will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to have a chance of welcoming you back and offering you other pleasant experiences Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Friendly staff but bed is very hard and no milk for coffee

Customer review rating 4.4/5

Anonymous Business - 02/10/2019 Confirmed reviews ALL

Great staff. Reasonable location. The beds are very hard and hurt my back. No milk for coffee makes it difficult to wake up in the morning

Dear Jacques K., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I trully regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. All of your mentioned above regarding the bed and coffee were noted and conveyed to Novotel Ha Long Bay management team so as to revise and release proper solutions. We sincerely appreciate your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Diep Vu Guest Experience Executive Novotel Ha Long Bay
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