Novotel Ha Long Bay 4 stars

TripAdvisor rating 4.0/5 1,169 reviews

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160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam, 200000 HA LONG CITY, Vietnam

Description

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Our accommodation(s)

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Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Telephone
Fax +84 203 3848 018

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  1,169 reviews

Most kind and wonderful experience

TripAdvisor rating 5.0/5

Mairead D TripAdvisor review

My uncle and I came To Halong Bay for two nights on 13/14 February. We stayed at the lovely Novotel Halong Bay. Unfortunately, my uncle became ill and had to go to Bai Chay hospital for six days .The staff at the hotel were amazing (and went above and beyond basic human kindness) to look after me and him. The manager (Thu Bui) was so supportive and generous. She not only came to the hospital with me to translate but brought me back when he was being discharged. I have never known someone selfless and amazing. All the staff were supportive and thoughtful. I wish I could give them more stars.

Dear 876maireadd, Thank you very much for choosing Novotel Ha Long Bay and sharing your feedback to us. It is delighted to learn that you and your uncle had a wonderful experience at our hotel. We are sorry that your uncle had to go to hospital for 6 days. We all understand that health is very important to all of us and therefore we really care about it. We are please to learn that you appreciated the friendliness and assistance of our staff, especially Ms. Thu Bui. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Many thanks again for your sharing and we look forward to welcoming you back again soon in the future. Sincerely, The hotel management team

Customer friendly and professional hotel staff

TripAdvisor rating 5.0/5

AAAvoyage TripAdvisor review

I did stay for about a week at Novotel Ha Long Bay. My feedback: I’m totally satisfied about the entire hotel staff. They are well trained and acting always in a very helpful and professional way. (e.g. support for my transfer to Hanoi) At this opportunity, I would like to express my gratitude to Mrs Ngan and Mrs Thu for their friendly help during my stay at Ha Long Bay. About the hotel building: the construction is not from the newest generation, however the rooms are well maintained and in good shape.

Dear AAAvoyage, Thank you very much for choosing Novotel Ha Long Bay and taking the time to share your feedback to us. We are delighted to learn that you had an enjoyable stay at Novotel Ha Long Bay. This is the biggest encouragement to all of us, especially Ms. Ngan and Ms. Thu. Rest assured that we will share your feedback with the entire team because this is what we try every day. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Way below Accor’s standards, very poor experience

TripAdvisor rating 1.0/5

SaigonLG TripAdvisor review

The hotel is not well managed from the time I called them (staff just said Allo instead of presenting Novotel Ha Long Bay) to the checkout. Very poor english, they are not trained to handle customers requests. The bed is not comfortable at all even it is executive suite, very old mattress and hard pillows, I requested a topper and 2 extras, I only got the topper. Even I checkin on the app, room was not ready with complementary sweet delicatessen. I got a call, the called the wrong room at 8.30pm. We got woke up 3-5 times from 6AM because of guests or because of housekeeping staff using loud talky walky… Breakfast not good, cooking are not well executed (a soft boil egg supposed to be 4mn cooked is actually hard boiled) chef is rude. Checkout the staff did even try to speak english, were avoiding eye contact. Wont come back

Dear SaigonLG, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you on your next visit. Sincerely, The hotel management team

Will never stay at this hotel again!

TripAdvisor rating 1.0/5

Lien T TripAdvisor review

Upon check in, the bellman just stood at the door and watched us unloaded our heavy luggages, never attempted or offered to help. When mentioned to the desk clerk, her excuse was, he is new (don’t the managements tell him what his job entailed?). The room was okay minus crumbs on the sofa. However the bath towels took the cakes as they were wormed out with holes. This would be the worst experience we encountered on our Vietnam trip.

Dear manateebayinn, Thank you for taking time to review your recent stay with the hotel. We apologise that you did not enjoy your stay with us. We have taken your comments seriously and reviewed our housekeeping's work process to ensure the service up to the standard. We are sorry that our staff failed to support and offer to help customer. It's apparent that we fell short in this case. Kindly rest assured that we are focusing on training to improve the service quality and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

Decent stay option with a great bay view

TripAdvisor rating 3.0/5

pratikshabhanti TripAdvisor review

We had won a 2 nights stay voucher for a bay view room of this hotel. My husband and I stayed here in July. This hotel is at a walking distance from the beach and the main area with all the restaurants. This is an old hotel and can do better with some renovation. The hotel has a big lobby decorated with Vietnamese style huge lanterns and artefacts. The room we stayed in was clean and had an attached balcony overlooking the bay. The view was spectacular and was the highlight of our stay. The room had a super-king sized bed and a couch because of which the room looked congested and there was hardly any walking space. The breakfast buffet was so-so, sub-par with Novotel standard. They could improve the quality of the western food options (may be, also add some more items) and also ensure that the food is hot. They also have a pool though we did not use it. The staffs were cheerful and friendly. Overall, our stay was comfortable.

Dear pratikshabhanti, Thank you very much for choosing Novotel Ha Long Bay and taking time to write such a detailed review of our hotel. We are happy to know that our hotel location met your convenience expectation. We appreciate all the great comments about our team and will share your positive feedback with them. We are sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. Our executive chef has been well noted your comments regarding the Western food option. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

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Other web-users rate our hotel

  • 110 reviews 8.3/10 Location
  • 166 reviews 7.4/10 Room
  • 171 reviews 7.7/10 Service
  • 81 reviews 5.6/10 Comfort
  • 80 reviews 4.9/10 Vibe
  • 65 reviews 7.2/10 Breakfast
  • 60 reviews 5.8/10 Cleanliness
  • 53 reviews 6.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.