Novotel Ha Long Bay

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Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.5/5 52 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

Telephone +84 203 3848 108

Fax +84 203 3848 018

Contact email

  • By plane

    NOI BAI At 140km / 87 miles

GPS:20.951973, 107.041898

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  52 reviews

TripAdvisor Rating  4.0/5  1,114 reviews

Bathroom Towels in not up to the standard

TripAdvisor rating 3.0/5

Haraleo Business - TripAdvisor review

Overall stay was good but the towels smell of a towel that has not been used for a very long time. Probably because of the restricted travel due to Covid. Where the towel has not been used for quite sometime.

Good stay

Customer review rating 4.5/5

N. T. P. H. Families - Confirmed reviews ALL

We were happy there, except for in the toilet room 1124. I did not find a nylon cap for taking shower and my husband wanted to have a shave but he could not find it. However, everything was OK, I like the hotel, I will find the hotel whenever I go for holiday.

Dear Ms. Phuong H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to know that you like our hotel and you will find our hotel whenever you go for holiday in Ha Long. However, we are sorry that the shaving kit and shower cap were not served you at that time. Your feedback to our F&B team is also well noted by the manager for action and improvement. Thank you again for sharing your experience and therefore giving us opportunity to improve. We look forward to having chance to better serve you in near future. Sincerely, Thoi Dinh Room Division Manager

View is a good. Staff is very friendly.

Customer review rating 4.5/5

김. Business - Confirmed reviews ALL

Fantastic!

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thoi Dinh Room Division Manager

Well located, near the beach, convenient to everywhere.

Customer review rating 4.5/5

T. C. Families - Confirmed reviews ALL

The staffs are friendly and helpful. Quick check in and check out

Dear Mr. C., Thank you very much for your loyalty. It is our great pleasure to welcome you to Novotel Ha Long Bay and thank you for taking time to share your feedback here. We are really happy to read such a positive comment. This will serve as an encouragement to all of us as we strive everyday to bring the best experience to customer. We hope to have chance to welcome you back very soon. Sincerely, Thoi Dinh Room Division Manager

Good stay

Customer review rating 4.5/5

Hieu Families - Confirmed reviews ALL

Priority for customers who have booked in advance. No need to wait at reception.

Dear Mr. An, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to learn that you had a good stay at Novotel Ha Long Bay. On the other hand, we are really sorry for any inconvenience caused to you in regards to Wifi connection. We have instructed our IT manager to fix this issue immediately. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Thank you again for sharing your experience, and we hope to have another chance to welcome you, when you next visit Ha Long City Sincerely, Thoi Dinh Room Division Manager

Good stay

Customer review rating 5.0/5

D. N. P. Families - Confirmed reviews ALL

Excellent

Unprofessional customer service

Customer review rating 4.0/5

Thi Friends - Confirmed reviews ALL

First impression was destroyed by the unprofessional customer handling skills of Front office team. I came to pay for the booking I made for my friends and just asked a simple request of having the printed reservation, all they gave to me was just an improper receipts. I had to ask 3 times to get what could be accepted as your 4 star hotel international standards. I am not sure how you treated my guests, but I assume that it would not be a great experience based on the first impression.

Dear Thi Linh L., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Revenue Manager Novotel Ha Long Bay

Good stay, beautiful view

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Clean Room with beautiful view

Dear Thi Phuong Thao H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Revenue Manager Novotel Ha Long Bay

Good stay

Customer review rating 5.0/5

Koo Friends - Confirmed reviews ALL

Welcome greeting card with complimentary fruit, cake decorations. Late check out

Dear Mr. Goo J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thoi Dinh Room Division Manager

Hotel gave away personal information to third party businesses without permission.

TripAdvisor rating 2.0/5

Martymair Families - TripAdvisor review

Hotel gave away our personal information to third party businesses without permission. Not happy. On the first night of our stay they also hosted a private party which was extremely loud until 2:00am. Overall get a vibe that this hotel isn’t about the guest.

One of the best hotel stay

TripAdvisor rating 5.0/5

GrandTour443866 Families - TripAdvisor review

The effort put in by the team was amazing. They have made the hotel room very homely for my family and I. enjoWith Wethe yedarrangement of a baby cot and also a teepee which my daughter loved it. We enjoyed our stay there!

Dear GrandTour443866, We would like to express our gratitude towards your very lovely message regarding your recent stay at Novotel Ha Long Bay. W are proud to read that you found your experience pleasant, this is what we strive for everyday from our heart. We look forward to welcoming you back soon and offering you other wonderful stay. Sincerely, Hotel management team

Good hotel

TripAdvisor rating 4.0/5

TrueTraveller101 Friends getaway - TripAdvisor review

We got a very good deal with half board from Accor Plus. The room is great with big bath room. Hotel food is also good. Staff is helpful and friendly. The hotel decoration is a bit out date but that doesn’t bother me. All in all it is a good hotel.

Dear TrueTraveller101, We would like to express our gratitude towards your nice feedback regarding your recent stay at Novotel Ha Long Bay. We are very proud to read that you found your stay great. Your kind words will be an encouragement to all hotel staff who will be motivated to keep up the good work. We hope to have the opportunity of serving you again in the future. Sincerely, Hotel Management team

Worst experience ever in Accor Hotels

TripAdvisor rating 1.0/5

Jose_Ramon_Pardo Friends getaway - TripAdvisor review

I arrived to the hotel after two incredible days in Halong Bay. It is impossible to describe the feelings of the arrival: noise, no attention, no información, local tourism with no education, ... The room was the reflect of the lobby impression: old, scratches, no details, ... It seems you are in a two star beach hotel in the middle of nowhere. Definitely, not for foreign travellers.

Dear Jose_Ramon_Pardo, We would like to thank you for bringing to our attention the problems you have encounted during your stay at Novotel Ha Long Bay. Please accept our deepest apologies for the unacceptable services provided to you in our hotel, your comment raised many concern that need to be addressed and will inspire us to strive harder in serving future guests. We trully hope you will be able to accept our apology and give us the opportunity to regain your trust. Best regards, Novotel Ha Long Bay Management team

Nice hotel for work or vacation

TripAdvisor rating 4.0/5

chels972 Couples - TripAdvisor review

The hotel was great and there were a couple exceptional staff that helped us during our stay. It was a bit noisy due to many people on holiday at the same time, but no fault of the hotel. Because it was so busy when we stayed, the buffet dinner was not worth the 1 mil dong spent as much of the food was taken already and they couldn't replenish it fast enough. I would suggest going elsewhere to eat when the hotel is that busy.

Dear chels972, We thank you so much for taking the time to share your review to us. It is grateful to read that you were keen on our staffs and the hotel's services as well. However, we also apologize for the quality of dinner buffet which didn't meet your expectation. Rest assured that we will improve the dinner buffet as quick as possible to bring the best experience to the guest. We look forward to welcoming you back our hotel soon. Sincerely, Novotel Ha Long Bay Management Team

Clean hotel, great staff, but lots of noisy kids

TripAdvisor rating 5.0/5

RossandJan Couples - TripAdvisor review

This is a great Novotel hotel. Rooms are big, very clean, and on level 12 have spectacular views across the Halong Bay, and over parks where the light and water show each night is well worth watching. Staff at reception, room cleaners, restaurants and bars, and tour desk are so helpful and professional. Head barman at cocktail bar is a great ambassador for the brand and makes fantastic cocktails..Management manage by walking around, greeting guests. Reasonbale English skills. 7 minute walk across the lights park to the beach, and 15 minutes into city and cablecar. Tour desk organised 6 hour cruise and dinner aboard Halong President cruiser. Excellent meal and sightseeing. Excellent recognition of Accor Platinum status with room upgrade, drinks, free breakfast, and 50% off meals. Only downside for us was that it was first week of school holidays, and there were lots of school groups and families with excited kids who do what kids do well = make lots of happy noise. So best to have breakfast and dinner later. We really enjoyed our stay at Novotel Halong.

Dear RosandJan, Thank you for taking time to give us your valuable feedback about Novotel Halong Bay after your stay. We were very happy and inspired when received your compliments about the staffs, facilities and services in the hotel. I am sure that I will impart to our staff from all the departments as a huge motivation to work harder and harder. We would like to apologize you for the inconvenience from noisy kids in the high season. We noted and tried our best to find out the solutions for this issue of the high season. Once again, we would like to thank you so much for choosing us to stay and hopefully we will have the opportunity to welcome you back to Novotel Halong Bay very soon. Sincerely, The Hotel Management Team

Clean and beautiful rooms...sometimes very noisy customer groups

TripAdvisor rating 4.0/5

Klaus2011 Solo travel - TripAdvisor review

A beautiful hotel,a bit outside of the city centre. Beautiful,clean rooms,a nice swimming pool and bar. Nice and beautiful located restaurant,but very crowded and noisy during breakfast time with struggle at the buffet...therefore bf price isn't convenient. Always a very friendly and helpful staff

Dear Klaus2011, Thank you for spending time to give us your valuable feedback about your stay at Novotel Halong Bay. Your satisfactions about the facilities, the pool and bar,... is exactly our expectation and our responsibility. I will impart your praises to our staff of all departments as a huge motivation to work better and better. Beside that, we will note your issue about another noisy customer and the struggle during the breakfast buffet. Because this time has been the high season so hopefully you can sympathize with us. We also have tried to control and balance everything to bring the best feeling to the customer when using our services. We will try more to find out the solutions for this problem. We look forward to seeing you again in the hotel very soon. Sincerely, The Hotel Management Team

Everytihing is good

TripAdvisor rating 5.0/5

rimnasari Families - TripAdvisor review

Even though I stayed only one day but I felt the hospitality of the hotel staff, they were very helpful. Complete facilities, strategic location, and very good breakfast. Pengalaman yang menyenangkan.

Dear Rimnasari, Thank you for sharing your feedback regarding your experience at Novotel Ha Long Bay. It is our great pleasure to learn that our facilities satisfied you. It is also great that hotel location is your preference. We appreciate your compliments regarding breakfast experience and assistance from our staffs. Rest assured that I will share your comments among our team who are much motivated to keep up the good work. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

25 Years Wedding Anniversary Holidays

TripAdvisor rating 4.0/5

ydk1967 Couples - TripAdvisor review

Professional staffs who go beyond their regular duties to assist with customers. Convenient and stress free check in/out, whoever is steering the ship at the hotel is doing a fine job. Will recommend family and friends to stay at the hotel. All requests fulfilled, and very enjoyable experience and staffs are genuinely nice, unlike Novotel Saigon Centre. Will most probably stay again in 3 months time. Thank you immensely.

Dear ydk1967, Thank you very much for spending your special 25th wedding anniversary holiday at Novotel Ha Long Bay and taking time to share your feedback here. It is our great pleasure to read your compliments to our staffs who made your stay a pleasant one. Your comment will serve as an encouragement to all of us who always strive to provide a superior service experience for every customer. Thank you again and we look forward to welcoming you back in 3 months time. Sincerely, The hotel management team

average stay

TripAdvisor rating 3.0/5

seeywong Families - TripAdvisor review

smooth check in and check out , staff are helpful and enthusiasm.quality for breakfast are just so so only , seafood buffet dinner reasonable (VND499,000), those seafood also quite fresh.unfortunately there is a construction in front of the hotel , so quite noise and pollution.

Dear seeywong, Greeting from Novotel Ha Long Bay Hotel It is a great news to hear that you enjoy your stay specially the seafood buffet dinner with "reasonable price" and "fresh", the smooth of Check-in, Check-out and helpful staffs. Nevertheless, we extremely regret to read that some part of your experience did not meet up your expectation. Your value feedback is absolutely appreciated and we sincerely feel sorry for any inconvenience caused. I would like to show that Ha Long is developing city and there are many buildings under construction from the time being so that the noise and pollution outside are out of under control. However, I believe it will be "marvelous city" when all constructions finish. Once again, thank you for letting us know your comment and we sincerely hope we will have another opportunity to welcome you back in the near future when we will strive to make your experience more enjoyable. Your Sincerely, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay Hotel

Comfort in Ha Long Bay

TripAdvisor rating 4.0/5

Sagyone Couples - TripAdvisor review

Arrived at the hotel after a Ha Long Bay cruise and was offered a upgrade to a suite which we took, very comfortable room with an amazing view over Ha Long Bay and Sun World. Pool was a great place to spend the late afternoon, it was pity that the pool bar was not open. Dinner and breakfast were both very good as expected. Would happily stay here again.

Dear Sagyone, Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long. It is delighted to learn that you had an enjoyable stay with us. Your compliments to our room and view are much appreciated. We are sorry for any inconvenience caused by the pool bar opening time. We will definitely review to ensure that guest would be able to enjoy our service. We are also happy to read your comments regarding our dinner and breakfast. Thank you again for your review and we are looking forward to your next stay again. Best regards, The hotel management team

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