Novotel Ha Long Bay Hotel 4 stars

We were greeted warmly and staff were extremely attentive and helpful. Our room was automatically upgraded and had a great ocean view and the touch of a letter, cake and bottle of red wine to celebrate my husbands birthday was fantastic and thoughtful. Guest relations were extremely helpful - righting a card in Vietnamese to explain my special dietary requirements, sorting out and moving us to a new room when there was a minor fault in our first room. They even liased with our next hotel to ensuRe they understood my dietary requirements. We stayed at a difficult time with the emergence of Covid-19 but hotel did everything to make our stay nice!

I had a very good stay. It was only for one night. It was a little strange because most of Halong Bay was empty of tourists so the hotel was very quiet. The staff were all very friendly and my room was beautiful. The pool was closed which was not a big deal. Overall, it was a positive stay and I’d stay again. The staff alone made the hotel a good one.

Our room overlooked Halong Bay with a convenient balcony. The food was delicious with many options for every taste. The staff was always very attentive and extremely helpful. It was a wonderful experience overall.

We had a wonderful stay in our very comfortable room. The bathroom was beautiful, clean and had a lovely shower. All great!!

great room, very helpful staff and a great foot messarge

Very good overnight stay when we were visiting Halong Bay with Gate 1. Not really there long enough to evaluate much--but service and food were very good.

My family feels extremely comfortable having a weekend here. Everything was great, we experienced the perfect service. Thanks very much!

Everything was great, except unable to cool room enough at night.

Loved the location, the ambiance, the service, the view, the couple massage special, the food. Some earlier, negative reviews from 2017 made us hesitate to book this hotel, but those reviews are certainly outdated. This was like staying at a great resort for a reasonable price.

A quality, comfortable and courteous stay.

We came early around 10:40. Staff managed to get us room at 11:00 which I really appreciated. However room was not as I expected while I booked Superior room with balcony & ocean view but there was no balcony. Staff straight away upgraded our room to Executive room with Balcony, although the “ocean” is now far away as the Park is in the middle. We really enjoyed everything !!!!

very good

Hi, I’ve stayed at a few Novotel hotels (Bali, Thailand) and have always enjoyed the experience. This stay at Ha Long was no different, everything was excellent until I checked out. I was getting my kids in the car and a staff member ran after my wife and said to her very abruptly: “hey the laundry bag from your room was missing, you need to pay”. My wife was shocked as we have used the laundry bag from your other hotels and didn’t realise it was an item you charge for. She asked how much he said to her One Million Dong! My wife was shocked and repeated quite loudly “One Million Dong?!”, then he corrected himself and said 100,000 Dong. My wife said that’s very expensive and she’s rather give back the laundry bag back, so the staff waited while my wife opened our luggage in the lobby, poured our dirty clothes into our bag to return the used laundry bag. Is this something you do to all your guests who take the laundry bag?! And if you want to charge for it, I’d imagine a sign of some sort should be put up in the cupboards to advise your guests that this is a chargeable item.

Great location, very friendly staff, room was very clean and size was perfect.

fantastic - great few days wonderful staff beautiful and helpful and very accommodating staff. upgrade to a great room. Outside of the hotel needs some attention but do not judge this book by its cover - great inside. had a great Christmas here.