Novotel Ha Long Bay 4 stars

TripAdvisor rating 4.1/5 1,169 reviews

Best price
guarantee
Novotel Ha Long Bay - Image 1
Novotel Ha Long Bay - Image 2
Novotel Ha Long Bay - Image 3
Novotel Ha Long Bay - Image 4
160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam, 200000 HA LONG CITY, Vietnam

Description

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Telephone
Fax +84 203 3848 018

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.1/5  1,169 reviews

Most kind and wonderful experience

TripAdvisor rating 5.0/5

Mairead D TripAdvisor review

Dear 876maireadd, Thank you very much for choosing Novotel Ha Long Bay and sharing your feedback to us. It is delighted to learn that you and your uncle had a wonderful experience at our hotel. We are sorry that your uncle had to go to hospital for 6 days. We all understand that health is very important to all of us and therefore we really care about it. We are please to learn that you appreciated the friendliness and assistance of our staff, especially Ms. Thu Bui. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Many thanks again for your sharing and we look forward to welcoming you back again soon in the future. Sincerely, The hotel management team

Customer friendly and professional hotel staff

TripAdvisor rating 5.0/5

AAAvoyage TripAdvisor review

Dear AAAvoyage, Thank you very much for choosing Novotel Ha Long Bay and taking the time to share your feedback to us. We are delighted to learn that you had an enjoyable stay at Novotel Ha Long Bay. This is the biggest encouragement to all of us, especially Ms. Ngan and Ms. Thu. Rest assured that we will share your feedback with the entire team because this is what we try every day. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Way below Accor’s standards, very poor experience

TripAdvisor rating 1.0/5

SaigonLG TripAdvisor review

Dear SaigonLG, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you on your next visit. Sincerely, The hotel management team

Will never stay at this hotel again!

TripAdvisor rating 1.0/5

Lien T TripAdvisor review

Dear manateebayinn, Thank you for taking time to review your recent stay with the hotel. We apologise that you did not enjoy your stay with us. We have taken your comments seriously and reviewed our housekeeping's work process to ensure the service up to the standard. We are sorry that our staff failed to support and offer to help customer. It's apparent that we fell short in this case. Kindly rest assured that we are focusing on training to improve the service quality and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

Decent stay option with a great bay view

TripAdvisor rating 3.0/5

pratikshabhanti TripAdvisor review

Dear pratikshabhanti, Thank you very much for choosing Novotel Ha Long Bay and taking time to write such a detailed review of our hotel. We are happy to know that our hotel location met your convenience expectation. We appreciate all the great comments about our team and will share your positive feedback with them. We are sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. Our executive chef has been well noted your comments regarding the Western food option. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 111 reviews 8.3/10 Location
  • 171 reviews 7.5/10 Room
  • 174 reviews 7.8/10 Service
  • 82 reviews 5.7/10 Comfort
  • 80 reviews 4.9/10 Vibe
  • 67 reviews 7.4/10 Breakfast
  • 63 reviews 6.2/10 Cleanliness
  • 54 reviews 6.6/10 Value

Powered by Trustyou

Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Our other establishments nearby

All our hotels in Ha Long City

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.