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Novotel Ha Long Bay Hotel 4 stars

TripAdvisor rating 4.0/5 1,091 reviews
Novotel Ha Long Bay
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+ 22 Services
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Room 1

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Hotel extras

  • Visibility of sea view (800m)

  • Opposite position to beach access way

  • 3 minutes driving to Sun World Ha Long parks and city center

  • Most favorable out-door swimming pool in town

  • Most rooms feature a balcony

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward
Ha Long city, Quang Ninh
Vietnam
200000
ha long city
viet nam

Tel: +842033848108

Fax: (+84)203/3848018

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI At 140km / 87 miles

GPS :20.951973, 107.041898

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 42m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Panorama view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds and bathtub

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds, with Balcony

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lobby Lounge Bar is the perfect venue to have a quiet drink with friends, a casual meeting or to simply admire the magnificent sunset over World Heritage listed Ha Long Bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL BAR

Photo non contractuelle / Strictly non binding

Enjoy a dip in the pool before sipping on a cool cocktail, beer, juice or shake from The Pool Bar. Located poolside, the bar also serves a range of specially flavoured teas, coffees, soft drinks and fruit cocktails. Operating hours: Daily, from 8am - 24pm

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 380 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,113 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,091 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Reasonable hotel

Customer review rating 4.4/5

Katie Families - 09/01/2020 Confirmed reviews ALL

In need of an upgrade and less lift music

very Satisfied

Customer review rating 4.4/5

H. K. C. Couples - 06/01/2020 Confirmed reviews ALL

I could not use the internet in my room, but in overall i'm still satisfied when i was there.

Dear Kim C. H., Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We are very proud to know that you were satisfied with your stay with us. Morever, we will review carefully with IT team about the wifi issue to adjust and prevent it from happening again. We hope to have the opportunity of better serve you in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Nice room but small

Customer review rating 4.4/5

T. T. H. M. Families - 06/01/2020 Confirmed reviews ALL

Food is well, nice experience with your service

Dear Thi Hong M. T., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Excellent Customer Service and Food

Customer review rating 4.4/5

Foo J. Families - 05/01/2020 Confirmed reviews ALL

Hotel was extremely pleasant to be at. Staff were extremely accommodating, waking up earlier to prepare breakfast for us when we had to leave for the airport early. highly recommend.

Dear tanjun rui J., No words are enough to express our gratitude towards your lovely message regarding your recent stay at Novotel Ha Long Bay. We are very proud to read that you found your experience excellent, this is what we strive for everyday from our heart. We look forward to welcoming you back and offering you other pleasant stay. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Outstanding customer service

Customer review rating 4.4/5

Lita G. Families - 05/01/2020 Confirmed reviews ALL

My family and I had a wonderful time staying at Novotel in Halong Bay. The staff was extremely helpful and friendly. The rooms were very comfortable and the food was excellent. Highly recommend for families with kids.

Dear Lita Beli G., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Great hotel TERRIBLE bed

Customer review rating 4.4/5

David Solo - 01/01/2020 Confirmed reviews ALL

Everything was fine except my bed was EXTREMELY UNCOMFORTABLE (room 1123) and I barely slept all night. This ruined the following day's tour of Halong Bay as I was so exhausted and irritable. Apart from the bed, however, the room was lovely, staff were lovely, breakfast was excellent and it was a positive experience.

Dear David H., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Exceptional

Customer review rating 4.4/5

Kartika L. Couples - 01/01/2020 Confirmed reviews ALL

Lovely staff/ relaxing atmosphere. Great amenities. Delicious food

Dear Kartika Jean L., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is glad to know that you enjoyed your stay with us. Your nice words will help us keep on providing magnificent experiences for our guests. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay
Customer review rating 4.4/5

Võ A. T. Families - 01/01/2020 Confirmed reviews ALL

Good sẻrvice án staff vẻry nice

Dear Anh Triet V., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Poor customer service soured the experience

Customer review rating 4.4/5

David Couples - 31/12/2019 Confirmed reviews ALL

- the room was dirty, especially the balcony, to the point we couldn’t use the balcony. - poor ventilation in the bathroom/toilet - the ceiling shower was crooked and angled towards the wall - restaurant staff were rude, not attentive and forgot our order Overall was disappointed that the level of service and experience did not meet my expectations from the Novotel/Accors brand.

very good

Customer review rating 4.4/5

E. I. Solo - 29/12/2019 Confirmed reviews ALL

service and cleaning are good and the food to

Dear insuson e., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Hotel gave away personal information to third party businesses without permission.

TripAdvisor rating 4.0/5

Martymair Family - 29/12/2019 TripAdvisor review

Hotel gave away our personal information to third party businesses without permission. Not happy. On the first night of our stay they also hosted a private party which was extremely loud until 2:00am. Overall get a vibe that this hotel isn’t about the guest.

One of the best hotel stay

TripAdvisor rating 4.0/5

GrandTour443866 Family - 26/12/2019 TripAdvisor review

The effort put in by the team was amazing. They have made the hotel room very homely for my family and I. enjoWith Wethe yedarrangement of a baby cot and also a teepee which my daughter loved it. We enjoyed our stay there!

Dear GrandTour443866, We would like to express our gratitude towards your very lovely message regarding your recent stay at Novotel Ha Long Bay. W are proud to read that you found your experience pleasant, this is what we strive for everyday from our heart. We look forward to welcoming you back soon and offering you other wonderful stay. Sincerely, Hotel management team
Customer review rating 4.4/5

Bui C. (. Business - 16/12/2019 Confirmed reviews ALL

Service is really good,

Dear Bui C., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again in the future. Sincerely, Vu Thi Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Very pleased

Customer review rating 4.4/5

Do T. H. Families - 16/12/2019 Confirmed reviews ALL

Nice space, attentive staff, delicious food

Dear Do H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Great stay

Customer review rating 4.4/5

Bui Friends - 14/12/2019 Confirmed reviews ALL

Great staffs and good service.

Dear Bui t., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Good hotel

TripAdvisor rating 4.0/5

TrueTraveller101 Friends getaway - 10/12/2019 TripAdvisor review

We got a very good deal with half board from Accor Plus. The room is great with big bath room. Hotel food is also good. Staff is helpful and friendly. The hotel decoration is a bit out date but that doesn’t bother me. All in all it is a good hotel.

Dear TrueTraveller101, We would like to express our gratitude towards your nice feedback regarding your recent stay at Novotel Ha Long Bay. We are very proud to read that you found your stay great. Your kind words will be an encouragement to all hotel staff who will be motivated to keep up the good work. We hope to have the opportunity of serving you again in the future. Sincerely, Hotel Management team

Mr. Michael H.

Customer review rating 4.4/5

Michael Friends - 09/12/2019 Confirmed reviews ALL

I was here for leisure and it was a very enjoyable stay. I plan to stay here again if I come back into the area....

Dear Michael H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management team
Customer review rating 4.4/5

Lim Families - 04/12/2019 Confirmed reviews ALL

Impressed with the hospitality provided by Novotel Ha Long Bay. Spent two nights at the hotel to celebrate my wedding anniversary. Surprised to be greeted with a cake and a pair of towel swans with rose pedals scattered on the bed when we checked into our room. The hotel is attentive to details and devoted to delight us in every possible way. Staff was polite and responsive. Truly enjoy the stay at the hotel.

Dear Lim C., No words are enough to express our gratitude towards your very nice message regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you were impress with our hospitality and services, this is what we strive for everyday form our heart. Moreover, we trully regret that the buffet in our hotel did not meet your expectation, please accept our deepest apology. We treat your feedback seriously and wil focus carefully on adjusting the problems you mentioned. Thank you again for sharing your experience, and we hope to have the opportunity of serving you better in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay
Customer review rating 4.4/5

Kiên.phung C. Families - 02/12/2019 Confirmed reviews ALL

Perfect. Thank you all.

Kính gửi anh Kiên và chị Thuận, Novotel Ha Long Bay trân trọng cảm ơn anh chị đã dành thời gian chia sẻ ý kiến về kỳ nghỉ tại khách sạn. Chúng tôi rất vui khi biết anh chị hài lòng với đội ngũ nhân viên cũng như dịch vụ của khách sạn. Lời khen của quý khách chính là động lực to lớn giúp chúng tôi cố gắng hơn trong công việc để mang đến trải nghiệm tuyệt vời nhất cho khách hàng. Cảm ơn anh chị một lần nữa và chúng tôi rất mong sớm được chào đón gia đình mình quay trở lại vào một ngày không xa. Trân trọng, Vũ Thị Ngọc Diệp Nhân viên Chăm sóc khách hàng Novotel Ha Long Bay
Customer review rating 4.4/5

Khunshagai J. Friends - 17/11/2019 Confirmed reviews ALL

So good

Dear Khunshagai J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay
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