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Novotel Ha Long Bay Hotel 4 stars

Customer review rating 4.4/5 1,132 reviews
Novotel Ha Long Bay
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+ 22 Services
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Room 1

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Hotel extras

  • Visibility of sea view (800m)

  • Opposite position to beach access way

  • 3 minutes driving to Sun World Ha Long parks and city center

  • Most favorable out-door swimming pool in town

  • Most rooms feature a balcony

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward
Ha Long city, Quang Ninh
Vietnam
200000
ha long city
viet nam

Tel: +842033848108

Fax: (+84)203/3848018

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI At 140km / 87 miles

GPS :20.951973, 107.041898

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Standard Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 42m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Panorama view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds and bathtub

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds, with Balcony

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lobby Lounge Bar is the perfect venue to have a quiet drink with friends, a casual meeting or to simply admire the magnificent sunset over World Heritage listed Ha Long Bay.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL BAR

Photo non contractuelle / Strictly non binding

Enjoy a dip in the pool before sipping on a cool cocktail, beer, juice or shake from The Pool Bar. Located poolside, the bar also serves a range of specially flavoured teas, coffees, soft drinks and fruit cocktails. Operating hours: Daily, from 8am - 24pm

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 380 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,132 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,098 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good services

Customer review rating 4.4/5

Hà T. T. N. Families - 20/02/2020 Confirmed reviews ALL

My family feels extremely comfortable having a weekend here. Everything was great, we experienced the perfect service. Thanks very much!

Friendly service, good breakfast buffet

Customer review rating 4.4/5

Debra Couples - 11/02/2020 Confirmed reviews ALL

Everything was great, except unable to cool room enough at night.

Dear Debra Jean M., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Loved Everything

Customer review rating 4.4/5

Mrs B. Couples - 29/01/2020 Confirmed reviews ALL

Loved the location, the ambiance, the service, the view, the couple massage special, the food. Some earlier, negative reviews from 2017 made us hesitate to book this hotel, but those reviews are certainly outdated. This was like staying at a great resort for a reasonable price.

Dear Carma Marie B., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back and offering you other pleasant stay. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Good stay

Customer review rating 4.4/5

Martin Families - 28/01/2020 Confirmed reviews ALL

A quality, comfortable and courteous stay.

Dear Ang M., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back and offering you other pleasant stay soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Good location, Good service

Customer review rating 4.4/5

Chu D. L. Couples - 24/01/2020 Confirmed reviews ALL

We came early around 10:40. Staff managed to get us room at 11:00 which I really appreciated. However room was not as I expected while I booked Superior room with balcony & ocean view but there was no balcony. Staff straight away upgraded our room to Executive room with Balcony, although the “ocean” is now far away as the Park is in the middle. We really enjoyed everything !!!!

Dear L. Chu D., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay
Customer review rating 4.4/5

Phung H. H. Business - 20/01/2020 Confirmed reviews ALL

very good

Dear Phung Huu H., We very much appreciate your comments regarding your stay at the Novotel H. Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel H. Long Bay

Gavin Wong

Customer review rating 4.4/5

Gavin Families - 18/01/2020 Confirmed reviews ALL

Hi, I’ve stayed at a few Novotel hotels (Bali, Thailand) and have always enjoyed the experience. This stay at Ha Long was no different, everything was excellent until I checked out. I was getting my kids in the car and a staff member ran after my wife and said to her very abruptly: “hey the laundry bag from your room was missing, you need to pay”. My wife was shocked as we have used the laundry bag from your other hotels and didn’t realise it was an item you charge for. She asked how much he said to her One Million Dong! My wife was shocked and repeated quite loudly “One Million Dong?!”, then he corrected himself and said 100,000 Dong. My wife said that’s very expensive and she’s rather give back the laundry bag back, so the staff waited while my wife opened our luggage in the lobby, poured our dirty clothes into our bag to return the used laundry bag. Is this something you do to all your guests who take the laundry bag?! And if you want to charge for it, I’d imagine a sign of some sort should be put up in the cupboards to advise your guests that this is a chargeable item.

Dear Gavin W., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We trully regret about the inconvenience you and your family were caused regarding to the laundry bag, please accept our sincerest apology. Rest assured that we treat your feedback seriously and we will focus on training our staff carefully to prevent this issue from happening again. Thank you again for sharing your experience, and we hope this experience does not impair your trust in Novotel Ha Long Bay. We look forward to welcoming you back and offering you better serve in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Was satisfied with experience.

Customer review rating 4.4/5

K. B. Families - 16/01/2020 Confirmed reviews ALL

Great location, very friendly staff, room was very clean and size was perfect.

Dear B. K., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Relaxing and enjoyable - great way to escape for a few days

Customer review rating 4.4/5

Aj Families - 13/01/2020 Confirmed reviews ALL

fantastic - great few days wonderful staff beautiful and helpful and very accommodating staff. upgrade to a great room. Outside of the hotel needs some attention but do not judge this book by its cover - great inside. had a great Christmas here.

Dear jacks a., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Reasonable hotel

Customer review rating 4.4/5

Katie Families - 09/01/2020 Confirmed reviews ALL

In need of an upgrade and less lift music

Dear Catherine Louise P., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

very Satisfied

Customer review rating 4.4/5

H. K. C. Couples - 06/01/2020 Confirmed reviews ALL

I could not use the internet in my room, but in overall i'm still satisfied when i was there.

Dear Kim C. H., Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We are very proud to know that you were satisfied with your stay with us. Morever, we will review carefully with IT team about the wifi issue to adjust and prevent it from happening again. We hope to have the opportunity of better serve you in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Nice room but small

Customer review rating 4.4/5

T. T. H. M. Families - 06/01/2020 Confirmed reviews ALL

Food is well, nice experience with your service

Dear Thi Hong M. T., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Excellent Customer Service and Food

Customer review rating 4.4/5

Foo J. Families - 05/01/2020 Confirmed reviews ALL

Hotel was extremely pleasant to be at. Staff were extremely accommodating, waking up earlier to prepare breakfast for us when we had to leave for the airport early. highly recommend.

Dear tanjun rui J., No words are enough to express our gratitude towards your lovely message regarding your recent stay at Novotel Ha Long Bay. We are very proud to read that you found your experience excellent, this is what we strive for everyday from our heart. We look forward to welcoming you back and offering you other pleasant stay. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Outstanding customer service

Customer review rating 4.4/5

Lita G. Families - 05/01/2020 Confirmed reviews ALL

My family and I had a wonderful time staying at Novotel in Halong Bay. The staff was extremely helpful and friendly. The rooms were very comfortable and the food was excellent. Highly recommend for families with kids.

Dear Lita Beli G., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Great hotel TERRIBLE bed

Customer review rating 4.4/5

David Solo - 01/01/2020 Confirmed reviews ALL

Everything was fine except my bed was EXTREMELY UNCOMFORTABLE (room 1123) and I barely slept all night. This ruined the following day's tour of Halong Bay as I was so exhausted and irritable. Apart from the bed, however, the room was lovely, staff were lovely, breakfast was excellent and it was a positive experience.

Dear David H., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Exceptional

Customer review rating 4.4/5

Kartika L. Couples - 01/01/2020 Confirmed reviews ALL

Lovely staff/ relaxing atmosphere. Great amenities. Delicious food

Dear Kartika Jean L., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is glad to know that you enjoyed your stay with us. Your nice words will help us keep on providing magnificent experiences for our guests. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay
Customer review rating 4.4/5

Võ A. T. Families - 01/01/2020 Confirmed reviews ALL

Good sẻrvice án staff vẻry nice

Dear Anh Triet V., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Poor customer service soured the experience

Customer review rating 4.4/5

David Couples - 31/12/2019 Confirmed reviews ALL

- the room was dirty, especially the balcony, to the point we couldn’t use the balcony. - poor ventilation in the bathroom/toilet - the ceiling shower was crooked and angled towards the wall - restaurant staff were rude, not attentive and forgot our order Overall was disappointed that the level of service and experience did not meet my expectations from the Novotel/Accors brand.

very good

Customer review rating 4.4/5

E. I. Solo - 29/12/2019 Confirmed reviews ALL

service and cleaning are good and the food to

Dear insuson e., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Hotel gave away personal information to third party businesses without permission.

TripAdvisor rating 4.0/5

Martymair Family - 29/12/2019 TripAdvisor review

Hotel gave away our personal information to third party businesses without permission. Not happy. On the first night of our stay they also hosted a private party which was extremely loud until 2:00am. Overall get a vibe that this hotel isn’t about the guest.

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