Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 41 reviews

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Description

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Our accommodation(s)

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Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  41 reviews

TripAdvisor Rating  4.0/5  1,157 reviews

Nice trip to Ha long

TripAdvisor rating 5.0/5

269vlady Couples - TripAdvisor review

Hotel with excellent location. Spacial thanks for Vuong receptionist, she save our trip to Vietnam. Vuong you are super professional, thank you so much for your help. We really liked the hotel. great location and very nice staff. We'll stop here again on our next trip.

Novotel Halong Bay

TripAdvisor rating 4.0/5

164trudies Couples - TripAdvisor review

We had a wonderful three night stay at The Novotel, Halong Bay. The staff were very attentive and the buffet breakfast and hot pot evening meal very good. When we arrived our safe would not lock but after a few visits by maintenance to try and fix it we were given a replacement safe. Reception booked a Halong Bay Cruise with Ambassador Cruises for us and it far exceeded our expectations. This was the highlight of our visit. A big thank you to Thuy who answered any of our questions with a smile and made me beautiful Vietnamese coffee at breakfast. The only downside and it must be stressed this is the not the fault of the hotel, is the loud music coming from the the beachfront in the evening/night. We were fortunate that our room was quiet. We had a most enjoyable stay.

Dear 164trudies, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Thuy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have a chance to welcome you back again soon. Sincerely, The hotel management team

LOUD MUSIC!!

TripAdvisor rating 1.0/5

Karen H TripAdvisor review

We arrived this morning after a wonderful cruise round ha long bay, for a two night stay. Check in was efficient and welcoming. We were with my daughter, husband and 2 grand daughters. The family room (a suite) was on 11th floor and the view amazing. Double bed and 2 single for the children. We were so very pleased! HOWEVER at nightfall, after a lovely family swim, the music started!! There is an open air club/venue call it whatever, on the beach and the level of music was unbearable - loud, thumping and reverberating around the room, causing the windows to actually vibrate!!! We complained and got moved to another room at the back of the hotel. We still needed to wear earplugs to sleep (currently at the time of writing in bed awake) but they do cut out most of the sound. I felt sorry for the Hotel as they are aware of the issue and have tried to do something about it to no avail. It must affect lots of hotels in the vicinity, not just the Novotel. We were informed that it continues until 3am in the morning!! The resort itself seems quite low on tourist numbers and this type of thing will put people off further - there are other reviews also complaining of this very thing, word soon gets around on social media and this is not suitable for families or older couples. A real shame and perhaps the local government needs to consider the effect that this has on tourism - is it appropriate for this resort and the type of people who would visit??

Dear R4858YVkarenh, Thank you very much for choosing Novotel Ha Long Bay as your accommodation choice in your recent stay at Ha Long and taking the time to share your feedback with us. We are sorry that your experience did not meet your expectations because of the noise from the nearby bars. Please allow us to express our sincerest apology. The hotel has tried our best to raise up the problem to the local authority because it does not only affect to hotels' guests but also the local residents nearby. We hope that local government will soon have the solution on it so that to help visitors have perfect experience with Ha Long Bay. Thank you again for sharing your feedback and we look forward to better serving you in the future. Sincerely, The hotel management team

We stayed for only 2 days of our 4 days it was that bad.

TripAdvisor rating 2.0/5

MarkJacqui3931 TripAdvisor review

We arrived at Novotel Ha Long bay and the staff were friendly and efficient checking us in. As we are Accor plus members they gave us an upgrade and a welcome fruit basket. When we got to the room it was dated but clean and the view overlooked the foreshore. What we should have taken note of is why there were ear plugs beside the bed. Ever night from dark till around 1-2am there is an open air night club across the road pumping out extremely load music and spotlights directed at hotel so we had to wedge a towel in the balcony door to stop it rattling and muffle some of the noise. Even then it was still so loud that the building (because of its curved shape is a receiver) is constantly reverberating. Spoke to the staff the next morning and they said there was nothing they could do apart from move us to the mountain view side of the building if we wished. The breakfast was included in our package and was typical of Novotel buffet breakfasts but bakery items were less than average, hot options were OK but limited. Had lunch and also coffee at hotel and it was quite good. Following our 2nd night of a 4 night stay, we decided to forfeit any money paid and leave and went to another Accor property in Hanoi instead.

Dear Mark Jacqui3931, Thank you very much for choosing Novotel Ha Long Bay and taking the time to share your feedback here. We apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback regarding breakfast. We have instructed our executive chef to review and take appropriate actions for improvement. We have raised the noise problem to the local authority as it is our of hotel's control. We hope that local authorities will soon have plans on how to control the noise from those bars in the nighttime. Thank you again for bringing the issues to our attention and we hope to have a chance to better serve you in the future. Sincerely, The hotel management team

Lovely hotel

TripAdvisor rating 5.0/5

luxtripsvietnam Friends getaway - TripAdvisor review

Just checked out of Novotel and we had an amazing time! Great location, good beakfast. Our balcony room on the 10th F was clean with great view of the square and ocean. Kudos to Ms. Thu at the front desk, really went above and beyond to make sure we had everything we needed. Thanks for the wonderful service! We'll definitely be coming back next time.

Dear luxtrpsvietnam, Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to receive your compliments regarding the hotel's location, breakfast served at the hotel. Rest assured that we will share your comments with our team, especially Ms. Thu at the front desk. This will serve as an encouragement as we always strive to bring superior service to every client. Once again, thank you very much for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

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