Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.6/5 11 reviews

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160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam, 200000 HA LONG CITY, Vietnam

Description

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Our accommodation(s)

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Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Telephone
Fax +84 203 3848 018

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  11 reviews

TripAdvisor Rating  4.0/5  1,168 reviews

Will never stay at this hotel again!

TripAdvisor rating 1.0/5

Lien T TripAdvisor review

Upon check in, the bellman just stood at the door and watched us unloaded our heavy luggages, never attempted or offered to help. When mentioned to the desk clerk, her excuse was, he is new (don’t the managements tell him what his job entailed?). The room was okay minus crumbs on the sofa. However the bath towels took the cakes as they were wormed out with holes. This would be the worst experience we encountered on our Vietnam trip.

Dear manateebayinn, Thank you for taking time to review your recent stay with the hotel. We apologise that you did not enjoy your stay with us. We have taken your comments seriously and reviewed our housekeeping's work process to ensure the service up to the standard. We are sorry that our staff failed to support and offer to help customer. It's apparent that we fell short in this case. Kindly rest assured that we are focusing on training to improve the service quality and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

Decent stay option with a great bay view

TripAdvisor rating 3.0/5

pratikshabhanti TripAdvisor review

We had won a 2 nights stay voucher for a bay view room of this hotel. My husband and I stayed here in July. This hotel is at a walking distance from the beach and the main area with all the restaurants. This is an old hotel and can do better with some renovation. The hotel has a big lobby decorated with Vietnamese style huge lanterns and artefacts. The room we stayed in was clean and had an attached balcony overlooking the bay. The view was spectacular and was the highlight of our stay. The room had a super-king sized bed and a couch because of which the room looked congested and there was hardly any walking space. The breakfast buffet was so-so, sub-par with Novotel standard. They could improve the quality of the western food options (may be, also add some more items) and also ensure that the food is hot. They also have a pool though we did not use it. The staffs were cheerful and friendly. Overall, our stay was comfortable.

Dear pratikshabhanti, Thank you very much for choosing Novotel Ha Long Bay and taking time to write such a detailed review of our hotel. We are happy to know that our hotel location met your convenience expectation. We appreciate all the great comments about our team and will share your positive feedback with them. We are sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. Our executive chef has been well noted your comments regarding the Western food option. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Great stay!

TripAdvisor rating 5.0/5

ramoskath Couples - TripAdvisor review

The stay at the hotel was great. Hotel location was convenient and it was very nice area around the place. We thoroughly enjoyed the stay. Just a minor advice is to add more vegetarian food for breakfast would be great. Overall, It was a nice experience

Dear ramoskath, Thank you very much for choosing Novotel Ha Long Bay and taking time to give us your feedback here. It is our great pleasure to learn that you had an enjoyable stay with us. Your constructive comments about adding more vegetarian food in the breakfast is much appreciated. We will review with our executive chef to continue our improvement. Many thanks again and we look forward to welcoming you back again soon. Sincerely, The hotel management team

An unsatisfactory experience at Novotel.

TripAdvisor rating 3.0/5

Sevenchai H TripAdvisor review

An unsatisfactory experience at Novotel. I booked a room for Saturday night, arrived at 1pm and according to the 2am check-in rule, I waited until 3pm to check in. About the location: The location is very central, however opposite the hotel there is often a music program until 1-2 o'clock at night. Because the soundproofing is too bad, booking a room with a sea view is extremely noisy. I went with a family with children. It's really hard to sleep. Regarding service: Check-in is late on winter holidays, the hotel does not have a bell or support staff... About the room, it was quite good, clean but a bit damp and a bit old. Room soundproofing is too bad. Very noisy.

Dear sevenchaih, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here. We are sorry that your experience did not meet the expectation. This is the high season in Ha Long and we tried our best to have rooms available at soonest for guests to check in. We apologized that you got the room a bit late. We have taken your comments seriously about the concierge or supporting staff. Rest assured that an appropriate training will be conducted to prevent the reoccurrence in the future. Many thanks again for your constructive comment and therefore we know where to improve. We hope to have chance to be of service to you and better serve you in the future. Sinerely, The hotel management team

Poor service, dirty room

TripAdvisor rating 2.0/5

694celine Families - TripAdvisor review

Chair was really dirty, welcome drink so poor, need to pay in cash at the bar, very noisy outside... never again

Dear 694celine, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here. We sincerely apologize that your experience did not meet the expectation. We have taken your comments seriously and in the process of reviewing our housekeeping’s work processes. We do accept other payment method such as bank transfer or credit card, we are sorry that our team failed in following procedures and made you uncomfortable in settling the bill. Rest assured that we will focus on training to improve the service quality. Once again, thank you very much for your feedback and we look forward to an opportunity to better serve you in the future. Sincerely, The hotel management team

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Other web-users rate our hotel

  • 100 reviews 8.5/10 Location
  • 147 reviews 7.2/10 Room
  • 149 reviews 7.4/10 Service
  • 70 reviews 5.2/10 Vibe
  • 67 reviews 5.4/10 Comfort
  • 53 reviews 6.3/10 Breakfast
  • 52 reviews 5.8/10 Cleanliness
  • 51 reviews 6.4/10 Value

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