Mercure Hai Phong 5 stars

Dear Mr. Toan V. Song, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hai Phong. We value all of our customer's comments and take them very seriously. We are sorry to hear that you experienced difficulty during check-in this time. At Mercure, we strive to provide the best experience and we apologize if we have fallen short in this instance. We understand how important it is for our guests to have their information stored so that check-in is a smooth process, and we will do our best to ensure that this doesn't happen again in the future. We also noted your preference about room allocation to better assigning room for your next stay, our team will be happy to help you changing room, so please let us know for your convenient. Thank you for your continued loyalty and support. We look forward to welcoming you back soon! CANDY Nguyen (Ms.) Guest Experience Manager

Dear Ms. Binh, Thank you for your stay at Mercure Hai Phong and for taking the time to share your feedback. We are delighted to hear you enjoyed our nice location, service, room, and staff! At Mercure Hai Phong, we strive to provide the best customer experience and regret that this was not fully achieved on your last visit. We apologize for any inconvenience this may have caused. We understand how important each detail is to make a guest feel comfortable and we take feedback such as yours very seriously. We hope you will give us another chance to welcome you in the near future so that we can show you what a great experience at Mercure Hai Phong really looks like. Thank you again for sharing your valuable experience with us and we look forward to welcoming you back soon! Sincerely, CANDY Nguyen (Ms.) Guest Experience Manager

Dear JamesLBH, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. Your kind words regarding our hotel are very much appreciated. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about our infrastructure, view from the rooms, Fitness center and Spa. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, CANDY Nguyen (Ms.) Guest Experience Manager

Dear Mr. SUKSAMARNVONG KUNUT, Many thanks for sharing your 5-star review! We are delighted to learn that you have enjoyed every aspect of your experience. Your kind words regarding our hotel are very much appreciated. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about our comfy bed, equipment in the fitness center, great food in our restaurant and Privilege Lounge, and the staff, who really are there to cater for your every need. I am glad that your ring was found and you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, CANDY Nguyen (Ms.) Guest Experience Manager

Dear Mr. LUU VU N., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, CANDY N. (Ms.) Guest Experience Manager