Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.5/5 429 reviews

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12 Lach Tray Street, Ngo Quyen District, 180000 HAI PHONG, Vietnam

Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Ngo Quyen District
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Telephone
Fax +84 225 3240 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  429 reviews

TripAdvisor Rating  5.0/5  226 reviews

Certificate of excellence 2024

Nice facility but disappointing food experience

Customer review rating 3.0/5

Son Business - Confirmed reviews ALL

I stayed at the Mercure hotel and was pleased with the high standard of the room and the late checkout option. The staff was also very friendly and attentive, which made the stay comfortable. However, I encountered an issue with breakfast at the restaurant. I had breakfast at 6:45 AM, and unfortunately, the noodle soup was served cold, which really spoiled the dish. To make things worse, the meatball I was served was still undercooked, so I had to throw away the entire bowl. This was quite disappointing, especially given the otherwise pleasant stay.

Dear Mr. D., Thank you for taking time to share your valuable feedback. We extremely value your loyalty and support in the past. I want to extend our sincerest apologies that the breakfast was so disappointing and that we have failed to provide you with the very high levels of service for which our hotel is acclaimed. We hope that you will treat this as an isolated incident, as I have reviewed your comments with our Food and Beverage Manager to investigate further and ensure this incident does not occur again. Should you come back our hotel in future, please feel free to contact me directly at ch… that I can personally assist with the arrangements for your next visit. Again, we thank you for sharing your candid feedback. Linh Chi (Candy) Guest Experience Manager

Great stay

Customer review rating 5.0/5

Ben A. Solo - Confirmed reviews ALL

The personal touch was fantastic did everything I needed car shuttle for my trips, the dining was great 👍 and the receptionist went beyond my expectations.

Dear Mr. Benjamin A., Thank you for your great words about your stay at Mercure Hai Phong. I am extremely happy to read your comment, it is the biggest award for the enthusiasm in work of our team. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to know that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you so much for your generous feedback, I and my team will be looking forward to welcoming you back soon. With kind regards, Linh Chi (Candy) Guest Experience Manager

Standard Mercure Room

Customer review rating 3.0/5

Ching Business - Confirmed reviews ALL

Location not very good. Receptionists are good and room standard Mercure design. Restaurant reception was bad

Dear Mr. C., First and foremost, we would like to express our sincere gratitude for choosing Mercure Hai Phong for your recent stay. We truly appreciate your valuable feedback, as it helps us continuously improve our services and provide the best possible experience for our guests. Please accept our sincerest apologies for any frustration this may have caused you. We strive to provide excellent service and products to all our customers, and it is clear that we fell short of your expectations in this instance. Please know that we are investigating the issue thoroughly to understand what went wrong and to ensure it does not happen again. Your feedback has prompted us to review our processes and training to improve our service delivery. We are committed to learning from this experience and making the necessary adjustments to prevent similar situations in the future. Again, we apologize for any inconvenience or frustration this may have caused you. We value your business and hope that you will give us another opportunity to serve you better in the future. Eagerly looking forward to your next visit. With kind regards, Linh Chi (Candy) Guest Experience Manager

best hotel in Haiphong

TripAdvisor rating 5.0/5

Curiosity55489848936 TripAdvisor review

I stayed for 5 nights on a business trip. The breakfast and lounge food were varied with plenty of options, so there was no need to visit outside restaurants as everything could be enjoyed within the hotel. The room was clean and well-maintained daily, ensuring a comfortable stay. The swimming pool and other facilities were also well-managed, making this the best hotel for business travelers visiting Haiphong. Don't miss the stunning view of Haiphong's cityscape from the 28th floor.

Well located, good ambience

Customer review rating 5.0/5

Benedict Business - Confirmed reviews ALL

The floor that i was staying wad relatively higher where i can view the good view of haiphong. Not only that the breakfast buffet was very extensive and good quality as well.

Dear Mr. B., Thank you so much for such lovely review and the kind support! We are delighted that you enjoyed all aspects of our hotel; the unbeatable city views, our scrumptious delicacies at Flame and the impeccable services extended by our team. At Mercure Hai Phong, we pride ourselves on delivering the most attention to details and memorable experiences to all of our guests. It is always so pleased to read the comments which guest takes time to highlight our hotel. Thank you and we look forward to welcoming you back in the near future. With kind regards, Linh Chi (Candy) Guest Experience Manager

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Other web-users rate our hotel

  • 160 reviews 9.2/10 Location
  • 251 reviews 8.1/10 Room
  • 348 reviews 9.4/10 Service
  • 137 reviews 8.8/10 Cleanliness
  • 122 reviews 9/10 Food
  • 102 reviews 6.1/10 Comfort
  • 99 reviews 9.1/10 Breakfast
  • 71 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.