Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 600 reviews

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Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  600 reviews

Customer review rating 5.0/5

Hsu N. A. Business - Confirmed reviews ALL

Dear valued guest, Thank you so much for your wonderful 100-point review! Hearing that our team made you feel at home from the very first moment truly warms our hearts. I am absolutely thrilled that you enjoyed the amazing room views, our convenient central location, and the daily variety at our restaurant. It is also fantastic to know that the guest discount and Grab taxi convenience added value to your stay! Your kind words are a huge motivation for all of us at Mercure Hai Phong. We are already looking forward to welcoming you back for another exceptional experience soon. Take care and safe travels! Warmest regards, Jason VU Front Office Manager Mercure Hai Phong

Customer review rating 1.5/5

Bui L. P. U. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for being a loyal guest at Mercure for the past 4 to 5 years. Your continued support and dedication mean a great deal to our team. We are deeply saddened to read that your recent experiences made you feel undervalued. At Mercure Hai Phong, our loyal customers are our highest priority, and we always strive to make you feel appreciated. Please accept our sincere apologies that we fell short of your expectations during your recent visits. Your feedback regarding the recent changes is vital to us. Our management team is actively reviewing these updates to ensure that our loyal guests always receive the high standard of recognition and care they deserve. I would welcome the opportunity to connect with you directly to learn more about your experience and how we can make things right. Please feel free to reach out to me at lo… or +8…. We truly hope to have the privilege of welcoming you back in the future to restore your confidence in Mercure Hai Phong. Warm regards, Jason VU Front Office Manager

Customer review rating 1.5/5

Vo T. T. Business - Confirmed reviews ALL

Dear Valued guest, Thank you for being a valued ALL Classic member and sharing your feedback! We sincerely apologize that your recent business trip did not meet expectations, especially regarding the check-in experience, luggage assistance, room facilities, and WiFi speed. We take your comments very seriously and have immediately taken action with our engineering, IT, and front desk teams to resolve the issues with water pressure, hot water, internet connection, and service quality. We are truly sorry for these inconveniences and hope to welcome you back for a much better experience in the future. Warm regards, Jason Vu Front Office Manager

Customer review rating 3.5/5

Hoa L. H. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you once again for taking the time to share your feedback and for speaking with us following your stay. We truly appreciate your constructive comments, which have been shared with the relevant teams for review. We will discuss the points raised internally and review our procedures to identify any improvements or updates that may be appropriate. In particular, we will remind our culinary team to ensure food replenishment is managed more proactively during busy breakfast periods and when serving larger groups. Thank you also for your kind words regarding our team members. Your feedback, both positive and constructive, is invaluable in helping us improve. We appreciate your openness in sharing your experience and hope to have the opportunity to welcome you back to Mercure Hai Phong in the future. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Tong M. L. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay, especially the city view from your room on the 21st floor. Your kind recognition of Mia for her efficient and friendly check-in, as well as Tracy for assisting with a late check-out following your schedule change, is truly appreciated. We will be pleased to share your compliments with them. We are also glad that you enjoyed the variety and quality of food at Flames Restaurant. At the same time, we sincerely appreciate your suggestion regarding private events. We understand that the atmosphere may have been noisier than expected, and we will take your feedback into consideration to improve how we communicate such events to our guests in the future. Thank you as well for highlighting the ordering experience. Your comments regarding order-taking procedures have been shared with our restaurant team, and we will review ways to make the process smoother and more efficient while minimizing interruptions to our guests. We greatly value your feedback and hope to have the pleasure of welcoming you back to Mercure Hai Phong for an even better experience in the future. Kind regards, L. Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Other web-users rate our hotel

  • 133 reviews 8.9/10 Location
  • 229 reviews 8.6/10 Room
  • 293 reviews 9.5/10 Service
  • 5 reviews 0/10 WiFi
  • 124 reviews 9.3/10 Cleanliness
  • 110 reviews 9.1/10 Food
  • 102 reviews 9.1/10 Breakfast

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