Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 576 reviews

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Mercure Hai Phong - Image 1
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12 Lach Tray Street, Le Chan Ward, 180000 HAI PHONG, Vietnam

Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Telephone
Fax +84 225 3240 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  576 reviews

Customer review rating 5.0/5

Gali C. A. Business - Confirmed reviews ALL

All employees make my stay super comfortable. Really appreciate their amability and support every time i need. Top facilities with amazing food.

Dear Valued Guest, We are delighted to learn that you have enjoyed every aspect of your experience. Your kind words regarding our hotel are very much appreciated. Offering a top-quality experience for every guest has always been our first priority, so we are absolutely thrilled that you have enjoyed your stay with us. I am also glad to read all your words about our team, who really are there to cater for your every need. It is always so pleased to read the comments which guest takes time to highlight our hotel, I will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.0/5

Dahl S. G. Friends - Confirmed reviews ALL

The room was small yet clean and comfortable. The breakfast buffet was really good with lots of selection and good quality.

Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to know that you found your room clean and comfortable, and that our breakfast buffet met your expectations with its variety and quality. Your feedback is truly appreciated and encourages us to continue delivering a pleasant stay experience. We hope to have the pleasure of welcoming you again in the near future. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 3.0/5

Ta T. L. Business - Confirmed reviews ALL

I would normally receive a thank you letter with some fruits or sweets during my stay in Accor hotels, making me feel welcomed but during this stay there was no such hospitality.

Dear Valued Guest, Thank you for sharing your feedback as a valued Accor Plus member. We sincerely regret to learn that your arrival experience did not meet your expectations. Please allow us to share that a welcome amenity, including fruits, sweets, and a personalized letter outlining your membership benefits, was prepared for your stay. However, it seems there may have been a misunderstanding during your visit. At Mercure, as a midscale brand, welcome amenities are arranged upon arrival, and we truly apologize if this was not clearly experienced. We highly appreciate your loyalty to Accor and hope to have the opportunity to welcome you again with a more seamless experience. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Nguyen H. N. Families - Confirmed reviews ALL

good

Dear Valued Guest, We appreciate your review and are happy to know you had a pleasant experience. Your satisfaction is our top priority, and we hope to see you again soon! Linh Chi (Candy) Quality Assurance Manager Mercure H. Phong

Customer review rating 4.5/5

Eze C. O. Business - Confirmed reviews ALL

Very satisfied with the overall quality of the hotel to include confident, courteous front desk, friendly lounge personnel and detail-oriented management

Dear Valued Guest, Thank you for your kind feedback following your recent stay at Mercure Hai Phong. We are truly pleased to know that you had a comfortable stay and that the service from our team left a positive impression on you. Your recognition of the front desk team for their confidence and courtesy, as well as the friendliness of our lounge colleagues, means a great deal to us. It is also very encouraging to know that the attention to detail from our management team contributed to your overall experience. Your thoughtful comments will certainly be shared with the team as a great motivation for us to continue delivering attentive and genuine service to our guests. We sincerely look forward to welcoming you back again on your next visit to Hai Phong. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Other web-users rate our hotel

  • 136 reviews 9.4/10 Location
  • 234 reviews 8.7/10 Room
  • 294 reviews 9.5/10 Service
  • 5 reviews 0/10 WiFi
  • 134 reviews 9.3/10 Cleanliness
  • 108 reviews 9.3/10 Food
  • 102 reviews 9.5/10 Breakfast
  • 84 reviews 9.3/10 Vibe

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