Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 588 reviews

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12 Lach Tray Street, Le Chan Ward, 180000 HAI PHONG, Vietnam

Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Telephone
Fax +84 225 3240 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  588 reviews

Customer review rating 2.5/5

Liao J. (. Business - Confirmed reviews ALL

Hotel comfort is acceptable, but housekeeping missed details, residual hair from previous guests remained throughout my stay, which was quite unsettling.

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the housekeeping issue you experienced. Finding residual hair in the room is certainly not acceptable, and we truly regret the inconvenience this has caused. Please be assured that we will address this with our housekeeping team and reinforce our inspection procedures to prevent such oversights. We also appreciate your suggestion regarding more variety in the breakfast selection. Your feedback has been shared with our culinary team as we continuously look for ways to enhance our offerings. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back for a more pleasant experience. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 0.5/5

Nguyen T. A. Couples - Confirmed reviews ALL

The facility is not worth 5 stars; I used to stayed at Pullman Hai Phong and I expected Mecure should be the same but it's not. For me, faciliies at Mecure are at 3-4 stars ranged. The hotel didn't have enough parking lot; I have to park at the Lach Tray Stadium and walk back to the Hotel after a very long day of travel which make me very tired. If you guys don't have enough parking lot you should have a staft who can do valet parking. They didn't clean my room automatically, I had to call down to ask for it. The front desk staff were the only ones who provided thoughtful and enthusiastic service

Dear Valued Guest, Thank you for taking the time to share such detailed and constructive feedback. We truly appreciate your honesty and regret that your experience did not meet your expectations. Regarding your comparison, we understand your perspective. While each brand offers a different positioning and experience, we sincerely regret that your stay with us did not feel aligned with your expectations. With regard to parking, please allow us to share that during peak holiday periods, the hotel experiences a significantly higher volume of guests and vehicles. While our two basement parking areas are normally sufficient, at times of high demand, additional external parking is arranged as a temporary solution. We understand that this may cause inconvenience compared to on-site parking, and we appreciate your understanding. We also apologize for the inconvenience regarding room cleaning. Housekeeping service is available daily; however, we regret if this was not clearly communicated or arranged during your stay. At the same time, we are grateful for your kind recognition of our Front Office team. Your feedback, both positive and constructive, is extremely valuable to us as we continuously work to improve our services and overall guest experience. We hope to have another opportunity to welcome you back and provide you with a more seamless and comfortable stay. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Bagnara D. Solo - Confirmed reviews ALL

Fantastic service really made to feel welcome

Dear Valued Guest, Thank you for your great words about your stay at Mercure Hai Phong. I am extremely happy to read your comment, it is the biggest award for the enthusiasm in work of our team. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to know that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you so much for your generous feedback, I and my team will be looking forward to welcoming you back soon. With kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Gali C. A. Business - Confirmed reviews ALL

All employees make my stay super comfortable. Really appreciate their amability and support every time i need. Top facilities with amazing food.

Dear Valued Guest, We are delighted to learn that you have enjoyed every aspect of your experience. Your kind words regarding our hotel are very much appreciated. Offering a top-quality experience for every guest has always been our first priority, so we are absolutely thrilled that you have enjoyed your stay with us. I am also glad to read all your words about our team, who really are there to cater for your every need. It is always so pleased to read the comments which guest takes time to highlight our hotel, I will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.0/5

Dahl S. G. Friends - Confirmed reviews ALL

The room was small yet clean and comfortable. The breakfast buffet was really good with lots of selection and good quality.

Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to know that you found your room clean and comfortable, and that our breakfast buffet met your expectations with its variety and quality. Your feedback is truly appreciated and encourages us to continue delivering a pleasant stay experience. We hope to have the pleasure of welcoming you again in the near future. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Other web-users rate our hotel

  • 135 reviews 9.2/10 Location
  • 233 reviews 8.7/10 Room
  • 296 reviews 9.5/10 Service
  • 5 reviews 0/10 WiFi
  • 132 reviews 9.1/10 Cleanliness
  • 109 reviews 9.5/10 Food
  • 101 reviews 9.5/10 Breakfast
  • 83 reviews 9.2/10 Vibe

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