Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 556 reviews

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12 Lach Tray Street, Le Chan Ward, 180000 HAI PHONG, Vietnam

Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Telephone
Fax +84 225 3240 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  556 reviews

Customer review rating 5.0/5

Nguyen H. N. Families - Confirmed reviews ALL

good

Kính gửi Quý khách Nguyễn Hải Ninnh, Cảm ơn anh và gia đình nhiều lần chọn lựa Mercure Hải Phòng cho kì nghỉ của mình và dành thời gian viết đánh giá cho khách sạn. Khách sạn rất vui khi biết về trải nghiệm dễ chịu của Quý khách tại khách sạn. Với đội ngũ nhân viên chuyên nghiệp, chu đáo và tươi cười, Khách sạn luôn cố gắng hướng tới dịch vụ vượt mong đợi. Lời nhận xét của Quý khách chính là động lực thúc đẩy Khách sạn ngày một hoàn thiện hơn. Tôi sẽ chia sẻ lời nhận xét vô cùng quý giá này tới tất cả nhân viên của Khách sạn. Một lần nữa, cảm ơn Quý khách đã ưu ái khen ngợi Mercure Hải Phòng. Khách sạn rất mong sẽ được đón tiếp Quý khách trở lại trong thời gian gần nhất! Linh Chi (Candy) Quản lý Chất lượng Mercure Hải Phòng

Customer review rating 5.0/5

Jeannin P. L. Solo - Confirmed reviews ALL

Mercure Hai Phong had everything you needed to be pleased and they just made me feel at home !

Dear Valued Guest, Reading your review truly made our day. As a loyal Accor guest, your kind words even more meaningful to us. To hear that you felt at home and genuinely cared for is exactly the experience we strive to create for every guest. Thank you for recognizing our front desk team – Mia, Hannah, Jade, Thomas – and especially Ms. Hana. Your appreciation will certainly be shared with them, and it will serve as wonderful encouragement for the entire team. We look forward to welcoming you back to Mercure Hai Phong on your next visit and creating even more memorable moments together. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Smith H. M. L. Solo - Confirmed reviews ALL

Good value stay as diamond member, nice upgrade and manager taking time out to say hello ( which is rare these days ) breakfast good , but maybe a little bit more western would be nice, but more than adequate, nice lounge food , if one thing to improve is the standard of drinks in the lounge, maybe bottled instead of canned beer and a better spirit collection instead of unbranded spirits , otherwise a good stay and would return

Dear Valued Guest, Thank you very much for sharing your thoughtful feedback with us. We truly appreciate your kind words regarding the room upgrade, the warm welcome, and your overall stay as a Diamond member. It is especially encouraging to know that the personal greeting and lounge experience made a positive impression on you. Your comments on breakfast selection and the standard of drinks in the lounge are well noted. We value these practical suggestions, particularly regarding a broader Western breakfast offering and enhancing the beverage selection with bottled beer and a more refined spirits range. Your feedback has been shared with the relevant teams for review and consideration as part of our ongoing service improvement. Thank you once again for your valuable insights and for choosing to stay with us. We are delighted to know you would return and very much look forward to welcoming you back on your next visit. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Sala E. F. Business - Confirmed reviews ALL

Everything was perfect for a ling stay. Rooms are confortable and clean. All staff is willing to help. Gym, pool and facilities are very good. Breakfast is also delicious with quality food.

Dear Valued Guest, Thank you so much for your kind and detailed feedback. We are truly grateful for your generous words and for taking the time to share your experience with us. It brings us great joy to know that you felt well taken care of during your stay. Our team always strives to provide sincere and attentive service, and your appreciation means a lot to all of us. We look forward to welcoming you back to Mercure Hai Phong in the future and hope to continue improving every step of your stay. With warmest regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Sridhar A. Solo - Confirmed reviews ALL

I stayed at the Mercure recently for one night. The staff are welcoming, the room is spacious and well maintained. The amenities are of good quality. The mattress is firm and the pillows are comfortable. The restaurant offers plenty of choices for different dietary restrictions. I am a vegetarian and there was a variety I could choose from for lunch and dinner. I wish the same could be said for breakfast, where the options were more limited. Overall, it is good value for money and I’d highly recommend it.

Dear Valued Guest, Thank you very much for choosing Mercure Hai Phong and for sharing your kind feedback with us. We’re delighted to hear that you enjoyed the spacious and clean room, the bedding, as well as our team's service. We also appreciate your comments regarding the vegetarian options in breakfast buffet. Your feedback is very valuable, and I have shared your comment to F&B manager. We had discussed and have some ideas to add more vegetarian options for breakfast buffet. Your feedback is very valuable and helps us improve the overall guest experience. We hope to welcome you back again soon. Warm regards, Linh Chi (Ms.) Quality Assurance Manager Mercure Hai Phong

Other web-users rate our hotel

  • 136 reviews 9.6/10 Location
  • 233 reviews 9/10 Room
  • 289 reviews 9.6/10 Service
  • 5 reviews 0/10 WiFi
  • 137 reviews 9.5/10 Cleanliness
  • 107 reviews 9.5/10 Food
  • 103 reviews 9.6/10 Breakfast
  • 82 reviews 9.5/10 Vibe

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