Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 513 reviews

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Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  513 reviews

TripAdvisor Rating  4.9/5  237 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Nguyen D. N. M. Business - Confirmed reviews ALL

always feedback the air condition cannot adjust temperature. when I want to increase to 26-27 degree C, however always got to max 20-21

Dear Valued Guest, Thank you very much for continuing to support our hotel over the years and for taking the time to share your feedback once again. We sincerely apologize for the fact that you have had to mention the difficulty in adjusting the room temperature multiple times without seeing a clear improvement. We truly appreciate your patience and your understanding of this limitation. The hotel is currently finalizing the budget and planning for a gradual upgrade of the air-conditioning system. In the meantime, we have noted your preference in your guest profile so that our team can pay closer attention when assigning your room on future stays. We will also be ready to provide additional blankets, a fan, or a heater upon request to ensure your comfort. Thank you once again for your long-standing trust and support. We wish you good health and look forward to welcoming you back soon. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Peter A. K. Business - Confirmed reviews ALL

Friendly staff, clean,

Dear Valued Guest, Thank you for highlighting our team’s service. Your encouraging words mean a lot to us. We hope your next visit will be just as pleasant—or even more so! Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Archibald S. Business - Confirmed reviews ALL

Very accompdating and takes care of guest well.

Dear Valued Guest, Thank you for highlighting our team’s service. Your encouraging words mean a lot to us. We hope your next visit will be just as pleasant—or even more so! Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Bui V. H. N. Business - Confirmed reviews ALL

Dust bin under the working desk was not disposed during my stay. Cotton pad was open when I came. Apart from that, everything was fine.

Dear Valued Guest, We sincerely appreciate your understanding regarding the housekeeping oversight during your stay. Please be assured that our team has been reminded, and we will further enhance our training to prevent similar mistakes in the future. We truly look forward to welcoming you back and providing you with a better experience next time. Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.0/5

(kenneth) T. C. K. Business - Confirmed reviews ALL

I am a returning guest and will stay in the Mercure chain everytime I go to Hanoi or Haiphong. Good brand and service always meet my expectation.

Dear Valued Guest, Thank you very much for sharing your kind feedback and for being a loyal guest of Mercure. We are delighted to know that you enjoyed your stay, especially the friendly and helpful service, clean rooms, convenient location, and breakfast selection. It is truly encouraging to learn that our team continues to meet your expectations and that you will choose Mercure again whenever visiting Hanoi or Haiphong. Your kind mention of our ground floor entrance staff has been warmly shared with the team, who are very grateful for your appreciation. We look forward to welcoming you back soon for another pleasant stay. Sincerely, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

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Other web-users rate our hotel

  • 134 reviews 9.4/10 Location
  • 222 reviews 8.2/10 Room
  • 277 reviews 9.2/10 Service
  • 5 reviews 0/10 WiFi
  • 117 reviews 9/10 Cleanliness
  • 96 reviews 9.5/10 Breakfast
  • 91 reviews 9.2/10 Food
  • 73 reviews 6.1/10 Comfort

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