Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 564 reviews

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12 Lach Tray Street, Le Chan Ward, 180000 HAI PHONG, Vietnam

Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Telephone
Fax +84 225 3240 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  564 reviews

Customer review rating 4.5/5

Eze C. O. Business - Confirmed reviews ALL

Very satisfied with the overall quality of the hotel to include confident, courteous front desk, friendly lounge personnel and detail-oriented management

Dear Valued Guest, Thank you for your kind feedback following your recent stay at Mercure Hai Phong. We are truly pleased to know that you had a comfortable stay and that the service from our team left a positive impression on you. Your recognition of the front desk team for their confidence and courtesy, as well as the friendliness of our lounge colleagues, means a great deal to us. It is also very encouraging to know that the attention to detail from our management team contributed to your overall experience. Your thoughtful comments will certainly be shared with the team as a great motivation for us to continue delivering attentive and genuine service to our guests. We sincerely look forward to welcoming you back again on your next visit to Hai Phong. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Zirion D. F. Business - Confirmed reviews ALL

Felt very welcomed. The staff is amazing and extremely helpful.

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to know that you felt warmly welcomed and that our team was able to make your stay such a pleasant one. Your kind words about our lounge team, housekeeping colleagues, breakfast team, and room service are greatly appreciated. It is always encouraging for our staff to know that their efforts to provide attentive and helpful service are noticed by our guests. We sincerely hope to have the pleasure of welcoming you back to Mercure Hai Phong again in the near future. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Nguyen H. T. Families - Confirmed reviews ALL

The team made us feel welcome and taken care even before we could get to the hotel. It was very pleasant stay for all of us. Thank you very much and we will definitely come back again.

Dear Valued Guest, Many thanks for sharing your wonderful review. I am glad that you enjoyed your visit. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about our staff, who really are there to cater for your every need. I will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Nguyen H. N. Families - Confirmed reviews ALL

good

Kính gửi Quý khách Nguyễn Hải Ninnh, Cảm ơn anh và gia đình nhiều lần chọn lựa Mercure Hải Phòng cho kì nghỉ của mình và dành thời gian viết đánh giá cho khách sạn. Khách sạn rất vui khi biết về trải nghiệm dễ chịu của Quý khách tại khách sạn. Với đội ngũ nhân viên chuyên nghiệp, chu đáo và tươi cười, Khách sạn luôn cố gắng hướng tới dịch vụ vượt mong đợi. Lời nhận xét của Quý khách chính là động lực thúc đẩy Khách sạn ngày một hoàn thiện hơn. Tôi sẽ chia sẻ lời nhận xét vô cùng quý giá này tới tất cả nhân viên của Khách sạn. Một lần nữa, cảm ơn Quý khách đã ưu ái khen ngợi Mercure Hải Phòng. Khách sạn rất mong sẽ được đón tiếp Quý khách trở lại trong thời gian gần nhất! Linh Chi (Candy) Quản lý Chất lượng Mercure Hải Phòng

Customer review rating 5.0/5

Jeannin P. L. Solo - Confirmed reviews ALL

Mercure Hai Phong had everything you needed to be pleased and they just made me feel at home !

Dear Valued Guest, Reading your review truly made our day. As a loyal Accor guest, your kind words even more meaningful to us. To hear that you felt at home and genuinely cared for is exactly the experience we strive to create for every guest. Thank you for recognizing our front desk team – Mia, Hannah, Jade, Thomas – and especially Ms. Hana. Your appreciation will certainly be shared with them, and it will serve as wonderful encouragement for the entire team. We look forward to welcoming you back to Mercure Hai Phong on your next visit and creating even more memorable moments together. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Other web-users rate our hotel

  • 135 reviews 9.6/10 Location
  • 233 reviews 9/10 Room
  • 287 reviews 9.6/10 Service
  • 5 reviews 0/10 WiFi
  • 137 reviews 9.5/10 Cleanliness
  • 106 reviews 9.4/10 Food
  • 103 reviews 9.6/10 Breakfast
  • 81 reviews 9.5/10 Vibe

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