Mercure Hai Phong 5 stars

Customer review rating 4.3/5 615 reviews
Mercure Hai Phong
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+ 22 Services
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Room 1

Number of guests
Children's age

Best price guarantee

How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Perfect destination for business and leisures trips.

  • Variety of rooms with full modern equipments and artistic design.

  • The cuisines are created by talented Chefs with enthusiasm and care.

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Convenient shopping mall

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • CAT BI INT AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hai Phong

12 Lach Tray Street
Ngo Quyen District
180000
hai phong
viet nam

Tel: +842253240999

Fax: (+84)225/3240998

Contact email

Check-in from 14h00

Check out up to 12h00

  • NIEM NGHIA CAU RAO :   HN HP MAIN STATION

  • By plane

    CAT BI INT AIRPORT At 6km / 3.73 miles - Shuttle paying

  • By train

    HAI PHONG At 1.5km / 0.93 miles

GPS :20.851027, 106.687793

Our accommodations

Mercure Hai Phong offers 176 stylish guest rooms and 57 fully equipped serviced apartments. Most rooms feature stunning views of the city.

Accessible room

Superior Room with 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Privilege Room with 1 King-size Bed, Privilege Lounge Access

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Privilege Room with 2 Single Beds, Privilege Lounge Access

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Deluxe Suite Room with 1 King-size Bed, Privilege Lounge Access

  • Max. number of persons: 4
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Presidential Suite

  • Max. number of persons: 4
  • Area: From 135
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Mini bar with free soft drinks

Studio Apartment with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Studio Apartment with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

1 Bedroom Apartment

  • Max. number of persons: 4
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Standard 2 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 61
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Deluxe 2 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 69
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Standard 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 95
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk

Deluxe 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 116
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

FLAME GRILL & BAR

Type of cuisine: International

Guests can begin their day with a varied buffet breakfast featuring barbequed dishes, exquisite seafood and fresh garden vegetables. Our sumptuous cuisine is perfectly presented & crafted with a flavor that will make your dining a sublime experience.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUPPA GOURMET CAFE

Photo non contractuelle / Strictly non binding

Enjoy a cup of coffee or delicate tea at our Lounge. Our experienced and talented Baristas will delight you with their creative beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 200

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hai Phong

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

615 reviews

tripadvisor

TripAdvisor Rating 4.5/5

36 reviews

Lovely Hotel, Beautiful staff

Customer review rating 4.3/5

Phung N. Friends - 15/02/2020 Confirmed reviews ALL

Great location. Staff were friendly and welcoming. Food was good. Clean and spacious rooms and washrooms. I totally enjoyed!

Good stay

Customer review rating 4.3/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Hotel gave me a residence type room having cooking appliance first. That was good.

Good experience at Mercure Haiphong Vietnam

Customer review rating 4.3/5

Dung P. Couples - 02/02/2020 Confirmed reviews ALL

Hotel is new and clean. Facilities is excellent. Staffs were helpful and smiley.

Kính gửi THI PHUONG DUNG P., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Mercure Hai Phong. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Trinh Manh Toan Front Office Manager

Great customer service

Customer review rating 4.3/5

Paul H. Families - 27/01/2020 Confirmed reviews ALL

Nothing was too much trouble for the staff to help with. We really felt well looked after.

Dear {guest_first_name} Z., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Comfortable stay

Customer review rating 4.3/5

Tung Business - 20/01/2020 Confirmed reviews ALL

Staff attitude is really good. They are caring and helpful

Dear TUNG THANH P., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

comfortable environment and nice staff.

Dear BO CHUN C., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Very Good.

Customer review rating 4.3/5

Triệu Q. H. Solo - 18/01/2020 Confirmed reviews ALL

Without doubt one of the favorite hotels I stayed during my time in Haiphong city! Upon arrival I was warmly welcomed by the staff and was upgraded to the Suite room because of Accor Plus member. The staff was extremely friendly, the restaurant very flexible (appreciate this!) This is not a 5-star hotel or so, but the atmosphere is so special that it really felt like home to me. All respect for the general manager who does a great job here; a true sample of excellent hospitality.

Kính gửi H. QUANG T., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Mercure Hai Phong. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Trinh Manh Toan Front Office Manager

Happy new year in Hai Phong

Customer review rating 4.3/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

Very pleasant staff and new, clean, well-functioning hotel

Staff Friendliness

Customer review rating 4.3/5

N. K. P. Friends - 30/12/2019 Confirmed reviews ALL

All the staff i met were smiley, friendly and helpful. The room was cleaned and very nice. I booked 2 room with friend and have connecting room, we really enjoyed it. I want to compliment service spirit of hotel.

Dear Ms. KIM P. N., We are really appreciated for your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, N. Van Thuy Trang Guest Experience Manager

Not so happy

Customer review rating 4.3/5

Phuong A. Business - 18/12/2019 Confirmed reviews ALL

1. Unstable shower water temperature. 2. Wake up at 4am because of the false fire alarm. 3. Receptionist lady is so rigid and not helpful.

Everything is good until the check out

Customer review rating 4.3/5

Loc N. Business - 14/12/2019 Confirmed reviews ALL

The receptionist made me wait 15 minutes for the receipts and invoice, which is far too lower than standard quality although there was no other guest than me at the receptions

Amazing hotel

Customer review rating 4.3/5

Chi N. Friends - 13/12/2019 Confirmed reviews ALL

The room was cleaned and very nice with the best view. All equipments were new and modern. All the staffs I met were smiley and helpful, though it was midnight. They made me feel warm like staying at home. I really enjoyed it.

Dear Ms. LINH CHI N., We are really appreciated for your detailed reviews regarding your stay at the Mercure Hai Phong, and we are also very glad that you have enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back soon. Your Sincerely, N. Van Thuy Trang Guest Experience Manager

Pleasant and conducive

Customer review rating 4.3/5

Pl Business - 12/12/2019 Confirmed reviews ALL

Pleasant staff, clean rooms, great variety of breakfast spread.

Dear Ms. LEE YEE P., We are really appreciated for your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, Nguyen Van Thuy Trang Guest Experience Manager

Comfortable and friendly staff

Customer review rating 4.3/5

Marius E. Business - 10/12/2019 Confirmed reviews ALL

Comfortable and nice

Dear MARIUS AREND JOSEF E. MARIUS AREND JOSEF, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, Nguyen Van Thuy Trang Guest Experience Manager

Good.

Customer review rating 4.3/5

Ken Business - 02/12/2019 Confirmed reviews ALL

It's good in overall. By the way the sink was kind of stuck so the wather was not flowing smoothly.

Excellent

Customer review rating 4.3/5

Y. S. Y. Business - 01/12/2019 Confirmed reviews ALL

Clean, good services, delicious foods. Just the breakfast too expensive, compare with food variety. opening hr for gym can extend to 11pm will be good.

19 nights stay

Customer review rating 4.3/5

L. Y. F. Business - 01/12/2019 Confirmed reviews ALL

Breakfast buffet quality is bad

Kind & friendly staff

Customer review rating 4.3/5

N. N. S. Couples - 26/11/2019 Confirmed reviews ALL

Kind, friendly, easy- going and helpful staff

Not bad

Customer review rating 4.3/5

Yongwoon L. Business - 25/11/2019 Confirmed reviews ALL

NA

beautiful hotel, great staff, minor issues

Customer review rating 4.3/5

Jly Families - 25/11/2019 Confirmed reviews ALL

Overall the family and I had an great time at staying at the Mercure in Hai Phong. Beautiful modern design, great staff and good breakfast buffet. Staff are helpful, attentive and caring. One of the front desk staff was able to booked us a beautiful relaxing trip to Ha Long Bay and also took care of my parents when they had issues with their room. My room was great but we had issues with the wifi (room 1104). Staff were informed and apologized for the inconvenience but never resolved the issue. Wifi was unusable in our room and had to use data throughout our stay. I hope this will be fixed for future guest. Overall with the wifi only being a minor issue, we definitely had a great time and would recommend to friends and family.

Our most recent 20 reviews

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