Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.5/5 447 reviews

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Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Ngo Quyen District
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  447 reviews

TripAdvisor Rating  5.0/5  224 reviews

Certificate of excellence 2024

Yes

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Bery good hotel and staff is also very good

Dear Mr. Q., We are delighted to hear that you have enjoyed your recent stay with us. I am so pleased to read your comments about our staff, who really are there to cater for your every need. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward. Thank you for your compliments and support. We look forward to welcoming you back in the near future. Linh Chi (Candy) Guest Experience Manager

It was a great stay

Customer review rating 4.5/5

Vu S. T. Business - Confirmed reviews ALL

Staffs are very friendly, hotel in very good location for both business and family

Dear Mr. VU SONG T., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. As discussed on phone, I am very much appreciated your continued support of our business as a regular guest, I have transferred your contact to our Assistant Director of Sales to assist your with future reservations. I hope this will be a good touch for your convenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Chi (Candy) Guest Experience Manager

Bath plumbing problem

Customer review rating 2.0/5

Fraise Business - Confirmed reviews ALL

The room was good. No probrem.I was shocked that the water was not mineral water. However, although the bathroom was modern, the water flow was poor and I hesitated to use the bathtub... I don't know if there will be a next time, but as long as this problem exists, I will be hesitant to stay here.

Dear Mrs. Y., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. We are disappointed to read about the shortcomings you have experienced during your stay; please allow me to express my sincerest apologies. Our relevant departments are notified to check and resolve the issues you encountered during the stay. We really hope to serve you better on your next stay, could you please share more details about the improvements needed to better meet your expectations? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linh Chi (Candy) Guest Experience Manager

Good stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

As usual

Dear Mr. M., Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to know that you enjoyed your stay with us. If there is anything we can do to get 5 star review, please let us know, it will help us to continue to improve and strive to provide the best guest experiences. We look forward to the pleasure of welcoming you back soon. With kind regards, Linh Chi (Candy) Guest Experience Manager

Nice stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Conveniently located with modern, clear rooms, very nice stay in Hai Phong

Dear Guillaume B., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. We are delighted to hear that you have enjoyed your stay with us and able to make use of our comprehensive facilities and convenient location. We are very proud of our location and I am glad that you enjoyed your visit. It is always so pleased to read the comments which guest takes time to highlight our hotel. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, Linh Chi (Candy) Guest Experience Manager

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Other web-users rate our hotel

  • 169 reviews 9.1/10 Location
  • 286 reviews 8.2/10 Room
  • 380 reviews 9.4/10 Service
  • 5 reviews 5.6/10 WiFi
  • 153 reviews 8.9/10 Cleanliness
  • 114 reviews 5.9/10 Comfort
  • 100 reviews 9/10 Breakfast
  • 77 reviews 8.9/10 Vibe

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