Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 599 reviews

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12 Lach Tray Street, Le Chan Ward, 180000 HAI PHONG, Vietnam

Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Telephone
Fax +84 225 3240 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  599 reviews

Customer review rating 3.5/5

Hoa L. H. Families - Confirmed reviews ALL

The hotel is quite old. Breakfast was terrible. I arrived at about 8am but everything was empty. I understand that some trays maybe empty and need some time to be filled during breakfast, but it's quite unacceptable that most of the hot dish was empty at such an early hour, and at the same time. Moreover, the hotel only serves 2 bottle of water per day. That's so out of date since most of the hotels now are willing to serve more if needed. I was told to pay for extra water, and it's even not the branded and bottled one. I don't mind paying but it's not a good feeling at all. The staff was the best thing during my stay. They were really nice and helpful.

Dear Valued Guest, Thank you once again for taking the time to share your feedback and for speaking with us following your stay. We truly appreciate your constructive comments, which have been shared with the relevant teams for review. We will discuss the points raised internally and review our procedures to identify any improvements or updates that may be appropriate. In particular, we will remind our culinary team to ensure food replenishment is managed more proactively during busy breakfast periods and when serving larger groups. Thank you also for your kind words regarding our team members. Your feedback, both positive and constructive, is invaluable in helping us improve. We appreciate your openness in sharing your experience and hope to have the opportunity to welcome you back to Mercure Hai Phong in the future. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Tong M. L. Couples - Confirmed reviews ALL

Lovely room with nice city view from 21st floor. Thank you Mia for fast and friendly check in and Tracy for offering late check out due to our change in schedule. Food on Flame restaurant was really nice and diverse, however, it would be very appreciated if you could let your guets know about a private event beforehands since it was quite noisy and crowded with kids. Orders could be better handled if staffs carry an order form at first to prevent disturbing guests many times by continuing ask guests to repeat their orders.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay, especially the city view from your room on the 21st floor. Your kind recognition of Mia for her efficient and friendly check-in, as well as Tracy for assisting with a late check-out following your schedule change, is truly appreciated. We will be pleased to share your compliments with them. We are also glad that you enjoyed the variety and quality of food at Flames Restaurant. At the same time, we sincerely appreciate your suggestion regarding private events. We understand that the atmosphere may have been noisier than expected, and we will take your feedback into consideration to improve how we communicate such events to our guests in the future. Thank you as well for highlighting the ordering experience. Your comments regarding order-taking procedures have been shared with our restaurant team, and we will review ways to make the process smoother and more efficient while minimizing interruptions to our guests. We greatly value your feedback and hope to have the pleasure of welcoming you back to Mercure Hai Phong for an even better experience in the future. Kind regards, L. Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 1.5/5

Wan J. K. W. Solo - Confirmed reviews ALL

The hotel only provide 2 bottles of water daily. I was charged 68,000 for extra 2 bottles. So far this is my first time paying for drinking water with all my stays with Accor. Not to mention that I am a gold memeber. I was upgraded to the executive floor but I wasn't being informed about the lounge excess until I found out shortly after check out. The welcome drink was simply the free iced tea they put at the lobby. I saw the receptionist poured from the station and handed to me. What a joke.

Dear Valued Guest, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are sorry to learn that certain aspects of your stay did not meet your expectations. Your comments regarding the air conditioning, water pressure, and waiting time during check-out have been noted and shared with the relevant teams for review and improvement. Regarding bottled water, two complimentary bottles are provided daily as part of the room amenities. Additional bottles are available upon request and are chargeable according to hotel policy. We regret if this was different from your previous experiences at other properties. We would also like to clarify that while we were pleased to offer you a complimentary upgrade to a Privilege Room, lounge access is not included with a complimentary room upgrade. Access to the Privilege Lounge is reserved for guests who book eligible room categories or hold qualifying membership benefits. We apologize if this was not clearly explained during your stay. Regarding the welcome drink benefit, the iced tea offered at reception is a complimentary refreshment that we serve to all arriving guests. Your ALL welcome drink voucher is a separate member benefit and can be redeemed at our restaurant or bar through the ALL application. We are sorry that these were confused, resulting in the voucher remaining unused. We will remind our team to provide clearer guidance on member benefits in the future. Thank you again for your valuable feedback. We sincerely appreciate your comments, as they help us improve both our communication and our service delivery. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Atluri V. Families - Confirmed reviews ALL

After a tiring day, we were welcomed well at the reception, explained all the facilities. The food in the privilege lounge was exemptional.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our convenient location, well-equipped rooms, and the service provided by our team. It is especially rewarding to hear that you felt warmly welcomed upon arrival after a tiring day and that our team was able to provide a smooth introduction to the hotel's facilities. We are also pleased that you enjoyed the food and experience at the Privilege Lounge. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences. We look forward to welcoming you back to Mercure Hai Phong in the near future. Kind regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Zalewski G. Business - Confirmed reviews ALL

very good service

Dear Valued Guest, Thank you very much for spending time staying with us and rating Mercure Hai Phong. We are glad to know that you have enjoyed your stay and you were satisfied by our level of care and attention. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators. We shall inform our team on your positive review. Looking forward to welcoming you back very soon. Good day and safe travels ahead ! Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Other web-users rate our hotel

  • 135 reviews 9.1/10 Location
  • 232 reviews 8.6/10 Room
  • 296 reviews 9.5/10 Service
  • 5 reviews 0/10 WiFi
  • 126 reviews 9.1/10 Cleanliness
  • 111 reviews 9.2/10 Food
  • 104 reviews 9.1/10 Breakfast

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