Mercure Hai Phong 5 stars

Dear Valued Guest, Thank you for your family stay at Mercure Hai Phong and for sharing your wonderful 100/100 review on the Accor ALL App. We are thrilled that you enjoyed our cozy rooms, executive lounge, breakfast, and that our welcome amenities exceeded your expectations. Your praise for our front desk team's hospitality has been proudly shared with everyone. We have also noted your feedback regarding the pool to help us improve. As a Platinum member, your loyalty means the world to us, and we are glad you appreciated the room upgrade and our plastic free sustainability initiatives. We look forward to welcoming you and your family back soon! Warmest regards, Jason VU Front Office Manager.

Dear Valued Guest, On behalf of the Management and the entire team at Mercure Hai Phong, I would like to express our sincere gratitude for choosing our hotel for your recent business trip and for taking the time to share your wonderful review. We are absolutely delighted to receive your exceptional ratings across all aspects of your stay from the dedicated service of our team and the pristine cleanliness of our facilities to the seamless wifi connection. Furthermore, we are truly grateful for your high appreciation of our ongoing commitment and efforts toward sustainability. As a loyal ALL Gold Member, your complete satisfaction and valuable encouragement mean the world to us. It serves as a great motivation for our front office and the entire hotel team to continually uphold our premium service standards. We look forward to welcoming you back to Mercure Hai Phong as your preferred home away from home on your next business trips to the coastal city. Wishing you good health, happiness, and continued success in your endeavors! Warm regards, Jason VU Front Office Manager

Dear Valued Guest, Thank you for sharing your feedback. We deeply regret that your recent stay for this important official visit did not meet your expectations, and we apologize for the frustration caused during check-in and your dining experience. Mercure Hai Phong holds our service standards to the highest level, especially when hosting distinguished delegates representing embassies and local governments. What you experienced does not reflect our usual standard of hospitality. We take your concerns regarding our internal coordination, communication, and billing policies very seriously. To provide you with a clear explanation and ensure this is addressed appropriately, our Management Team would like to contact you directly. Could you please share your preferred contact details or email us at H9…? We look forward to hearing from you and restoring your confidence in our hotel. Sincerely, Jason VU Front Office Manager

Dear Valued Guest, Thank you for choosing to stay with us recently. We are truly grateful for your continued loyalty as an ALL Gold and Accor Plus Explorer member. We always strive to provide a seamless experience, and we appreciate you sharing your valuable feedback regarding your recent stay. Your insights regarding our gym facilities, the quality and variety of our breakfast fruits, and your experience with our bar services have been shared directly with our department heads. We are already taking steps to update our fitness equipment and upgrade our morning culinary selection to meet the high standards you expect from us. We look forward to welcoming you back on your next trip and providing you with a much improved experience. Warm regards, Jason VU Front Office Manager

Dear valued guest, Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Hai Phong. We appreciate your overall experience rating and are especially grateful for your willingness to share your review with fellow travelers on Google. We are absolutely thrilled to see that our reception team, along with your check-in and check-out experiences, earned perfect scores of 100/100. It is wonderful to know that our staff's friendliness and professionalism stood out as major highlights during your single trip. Furthermore, we are delighted that our high speed wifi connectivity and our strong commitment to sustainability also achieved maximum scores, and that you enjoyed the comfort of your room and our breakfast selection. However, we take your constructive feedback very seriously. We have noted the lower score of 70/100 regarding cleanliness, alongside your comments regarding the general service standards and the need for pool maintenance and updates. Please rest assured that these specific areas, especially housekeeping and facility maintenance have been highlighted to our respective department heads for immediate review and action to ensure we consistently deliver a true 5 star experience. Thank you again for helping us enhance our guest experience. We hope to welcome you back in the future to show you our progress and provide you with an even better stay. Warm regards, Jason VU Front Office Manager