Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 437 reviews

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Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Ngo Quyen District
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  437 reviews

TripAdvisor Rating  5.0/5  226 reviews

Certificate of excellence 2024

Clean and helpful staff

Customer review rating 4.0/5

Allan C. Business - Confirmed reviews ALL

Comfortable stay and staff are friendly and helpful

Dear Mr. ALLAN C., Thank you for taking the time to leave a review. We are delighted to hear that you had a pleasant experience at our hotel. We are constantly striving to provide the best service possible. So, if there is anything we can improve to enhance your experience and earn your highest rating, please let us know. Your feedback is invaluable to us. We look forward to welcoming and serving you again in the future. Best regards, Linh Chi (Candy) Customer Experience Manager

great stay

Customer review rating 4.0/5

Ben Business - Confirmed reviews ALL

great stay, staff were welcoming, facilities were really good.

Dear Mr. David Benjamin G., Thank you for your review! We are delighted to know that you enjoyed the stay with us! At Mercure Hai Phong, we strive to provide our guests with a memorable hospitality experience that is tailored to their needs. We take pride in our commitment to delivering quality service and amenities that make each guest feel valued and respected. Thank you also for drawing my attention to where improvements are needed. I will discuss with our Director of Food and Beverage the variety of our breakfast menu to better meet your expectation. We are looking forward to welcoming you back to experience our hotel in the near future. With kind regards, Linh Chi (Candy) Guest Experience Manager

good and nice trip and stay

Customer review rating 5.0/5

Lolololol Business - Confirmed reviews ALL

very nice and short trip some changes but it is all personal hotel never disappoint always impressive

Dear Mr. P., Thank you for your great words about your stay at Mercure Hai Phong. I am extremely happy to read your comment, it is the biggest award for the enthusiasm in work of our team. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to know that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you so much for your generous feedback, I and my team will be looking forward to welcoming you back soon. With kind regards, Linh Chi (Candy) Guest Experience Manager

Good stay

Customer review rating 5.0/5

Carter L. Couples - Confirmed reviews ALL

Good stay , feeling awesome , but not flexible . Overall it’s good experience

Dear Mr. L. Jiangfu, Thank you very much for your five-star rating and for choosing to stay with us. We are delighted to know that you enjoyed your visit and that our team’s service met your expectations. We appreciate your feedback regarding flexibility. As a valued Platinum member, your comfort is our top priority, and we always aim to provide thoughtful accommodations tailored to our guests’ needs. We are pleased that our team offered options to make your experience as comfortable as possible. Your valuable insights help us continue to improve, and we look forward to welcoming you back for an even more enjoyable stay in the future. Warm regards, Candy Nguyen (Ms.) Guest Experience Manager

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The Deluxe Suite is very spacious, yet privilege room is also very comfortable. Nice pool, great breakfast with Korean food selection. Shout out to the reservation agent who assisted my booking prior to arrival, and Huyen the Assistant FOM for taking care of my family during our stay.

Dear Ms. T., Thank you for your recent stay at the Mercure Hai Phong. We are delighted to hear that you have enjoyed your stay with us and able to make use of the Deluxe Suite room as an upgrading benefit. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about our stunning pool, great food in our restaurant, and the helpful team members, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Linh Chi (Candy) Guest Experience Manager

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Other web-users rate our hotel

  • 153 reviews 9.1/10 Location
  • 249 reviews 8/10 Room
  • 340 reviews 9.4/10 Service
  • 132 reviews 8.8/10 Cleanliness
  • 125 reviews 9.1/10 Food
  • 100 reviews 5.9/10 Comfort
  • 99 reviews 8.7/10 Breakfast
  • 69 reviews 5.3/10 Amenities

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