Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.6/5 533 reviews

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Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Le Chan Ward
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  533 reviews

TripAdvisor Rating  4.9/5  237 reviews

Customer review rating 5.0/5

Vu H. L. Families - Confirmed reviews ALL

My stay at Mercure Haiphong was truly enjoyable. The room was clean and comfortable with modern amenities. The staff were friendly and professional, always ready to help. Breakfast offered a good variety and tasted great. The hotel’s convenient location made both business and leisure travel very easy.

Dear Valued Guest, Thank you for sharing your positive experience at Mercure Hai Phong. We are delighted to hear that you enjoyed the clean and comfortable room, the friendly staff, and the delicious breakfast. Your feedback regarding our convenient location is greatly appreciated. We will surely pass on your lovely words to Jake, Matthew, and Louis, who assisted you. It means a great deal to all of us to know that our hospitality could bring back such fond memories and comfort. We hope to welcome you back soon. Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Nguyen H. N. Families - Confirmed reviews ALL

good experience

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Mercure H. Phong. We are delighted to hear that you had a good experience and appreciate your kind words. We hope to welcome you back soon. Linh Chi (Candy) Quality Assurance Manager Mercure H. Phong

Customer review rating 4.0/5

Jani D. A. Solo - Confirmed reviews ALL

Very friendly staff. Arranged some veg food for me which was not part of lounge food. Needs improvement in amenities lounge provides and overall timing of lounge should be not limited to evening. Other than that everything was good

Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you found our team friendly and that our culinary team was able to arrange vegetarian dishes especially for you beyond the standard lounge offerings. Your appreciation truly means a lot to us. Regarding the Privilege Lounge, we sincerely apologize if the operating hours were not clearly explained or if there was any misunderstanding during your stay. For your information, the Privilege Lounge is open daily from 6:00 AM to 10:00 PM. We truly appreciate your comments, as they help us improve how we communicate our services more clearly to future guests. Other than this, we are pleased to know that your overall experience was positive, and we sincerely hope to welcome you back again in the near future. Warm regards, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 5.0/5

Alves M. S. M. R. Business - Confirmed reviews ALL

Great experience!

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our service friendly and enjoyed a clean environment. We hope to welcome you back for another outstanding experience in the future. Sincerely, Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

Customer review rating 4.5/5

Wen C. Y. Business - Confirmed reviews ALL

Great breakfast buffer

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Mercure Hai Phong. We are delighted to hear that you enjoyed our breakfast buffet and had a pleasant experience overall. We wish you safe travels and look forward to welcoming you back in the future. Linh Chi (Candy) Quality Assurance Manager Mercure Hai Phong

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Other web-users rate our hotel

  • 140 reviews 9.6/10 Location
  • 239 reviews 8.9/10 Room
  • 297 reviews 9.5/10 Service
  • 5 reviews 0/10 WiFi
  • 137 reviews 9.5/10 Cleanliness
  • 104 reviews 9.6/10 Breakfast
  • 102 reviews 9.6/10 Food
  • 78 reviews 9.4/10 Vibe

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