Mercure Hai Phong 5 stars

Dear Valued Guest, Thank you for sharing your feedback. We deeply regret that your recent stay for this important official visit did not meet your expectations, and we apologize for the frustration caused during check-in and your dining experience. Mercure Hai Phong holds our service standards to the highest level, especially when hosting distinguished delegates representing embassies and local governments. What you experienced does not reflect our usual standard of hospitality. We take your concerns regarding our internal coordination, communication, and billing policies very seriously. To provide you with a clear explanation and ensure this is addressed appropriately, our Management Team would like to contact you directly. Could you please share your preferred contact details or email us at H9…? We look forward to hearing from you and restoring your confidence in our hotel. Sincerely, Jason VU Front Office Manager

Dear Valued Guest, Thank you for choosing to stay with us recently. We are truly grateful for your continued loyalty as an ALL Gold and Accor Plus Explorer member. We always strive to provide a seamless experience, and we appreciate you sharing your valuable feedback regarding your recent stay. Your insights regarding our gym facilities, the quality and variety of our breakfast fruits, and your experience with our bar services have been shared directly with our department heads. We are already taking steps to update our fitness equipment and upgrade our morning culinary selection to meet the high standards you expect from us. We look forward to welcoming you back on your next trip and providing you with a much improved experience. Warm regards, Jason VU Front Office Manager

Dear valued guest, Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Hai Phong. We appreciate your overall experience rating and are especially grateful for your willingness to share your review with fellow travelers on Google. We are absolutely thrilled to see that our reception team, along with your check-in and check-out experiences, earned perfect scores of 100/100. It is wonderful to know that our staff's friendliness and professionalism stood out as major highlights during your single trip. Furthermore, we are delighted that our high speed wifi connectivity and our strong commitment to sustainability also achieved maximum scores, and that you enjoyed the comfort of your room and our breakfast selection. However, we take your constructive feedback very seriously. We have noted the lower score of 70/100 regarding cleanliness, alongside your comments regarding the general service standards and the need for pool maintenance and updates. Please rest assured that these specific areas, especially housekeeping and facility maintenance have been highlighted to our respective department heads for immediate review and action to ensure we consistently deliver a true 5 star experience. Thank you again for helping us enhance our guest experience. We hope to welcome you back in the future to show you our progress and provide you with an even better stay. Warm regards, Jason VU Front Office Manager

Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback following your six months stay with us at Mercure Hai Phong. We are absolutely thrilled to receive your perfect scores and to know that your long term business trip was such a comfortable and pleasant experience. It is fantastic to hear that our rooms were kept consistently clean and that any minor issues were resolved quickly and smoothly by our team. Our staff strives to provide attentive, friendly, and professional service, so your kind words about everyone you came into contact with will bring great joy to the entire team. We are also glad that you thoroughly enjoyed the breakfast selection and the variety offered at dinner. We truly appreciate your high recommendation and look forward to welcoming you back to your home away from home in Hai Phong whenever your travels bring you back to Vietnam. Warm regards, Jason VU Front Office Manager

Dear Valued Guest, Thank you so much for choosing Mercure Hai Phong as your annual go to hotel! We are absolutely thrilled to receive your perfect scores across every single aspect of your stay. It is incredibly rewarding to know that we delivered a flawless experience from start to finish, beginning with your booking on our website, followed by a smooth check-in, and continuing with our comfortable accommodations, breakfast selection, seamless wifi, and efficient check-out. We are also deeply grateful for your 100/100 rating regarding our team's service and our ongoing commitment to sustainability. As a valued ALL Accor Live Limitless Classic member from Singapore, your recommendation of our hotel and loyalty program to your friends, family, and colleagues means the world to us. We also appreciate your permission to share your review on Google to help fellow travelers. Your wonderful feedback motivates us to continue delivering top-tier hospitality. Thank you again for your loyalty and support. We look forward to welcoming you and your partner back for another exceptional stay on your next annual visit! Warm regards, Jason VU Front Office Manager