Perfect hotel , terrasse and location by the sea close to La Marsa

Nothing was good.. just one night stay, all the bad experiences.. from check in desk, mosquito in the room, power disruption and rude attitude while check in

Room 111 had a very nice view. Breakfast was enjoyable.

Expected high standards, delicious food at The Breeze, overall a perfect location home from home, wish we stayed longer

Dear General Manager and Sales Management Team, I am writing to express my profound disappointment with my recent experience at Mövenpick Hotel Gammarth Tunis, particularly regarding the handling of our group booking, room allocation, accessibility arrangements, and the complete lack of recognition of my ALL Accor Platinum membership. As a long-standing and loyal Accor customer holding Platinum status, I have stayed at numerous Accor properties internationally. Unfortunately, this experience has been one of the most disappointing I have encountered within the Accor hotel portfolio. 1. Unacceptable Room Allocation and Accessibility Concerns One of my greatest concerns was the room allocated to me and my wife. My wife has specific accessibility requirements, which should have been taken into consideration when allocating our accommodation. Instead, we were assigned a room that required her to navigate three levels of stairs to access essential hotel facilities. This was not merely inconvenient; it demonstrated a serious lack of consideration for a guest with accessibility needs. I find it extremely concerning that a hotel operating under an internationally recognised hospitality brand would overlook such a fundamental requirement. Accessibility is not a luxury or an optional benefit. It is an essential aspect of guest care, dignity, and safety. 2. Complete Disregard for ALL Accor Platinum Membership As an ALL Accor Platinum member, I have consistently chosen Accor properties because of the standards of service, hospitality, and loyalty recognition associated with the brand. During this stay, however, I felt that my loyalty and membership status were entirely disregarded. There was no meaningful acknowledgement of my Platinum membership, no apparent consideration of my preferences, and no effort to ensure that our accommodation reflected the level of service I have come to expect from Accor. I fully understand that certain loyalty benefits may be subject to availability and booking conditions, particularly for group reservations. However, this does not justify the complete absence of recognition, communication, or basic consideration. For the first time in my experience as an Accor guest, I genuinely felt that I was staying at a property disconnected from the values and hospitality standards of the Accor brand. 3. Poor Handling of the Group Booking by the Sales Office I am equally disappointed with the way the group booking was managed by your Sales Office. The arrangements and requirements associated with our group reservation did not appear to have been properly communicated, respected, or implemented. The lack of coordination between the Sales Office, reservations, and hotel operations resulted in unnecessary inconvenience and frustration. When a group booking is arranged in advance, guests should reasonably expect that the agreed requirements will be communicated internally and appropriately honoured. Instead, the experience gave the impression that the commitments made during the booking process were not treated with the necessary importance. This raises serious concerns about the hotel’s internal coordination, accountability, and commitment to delivering what has been agreed with group organisers. 4. A Disappointing Reflection of the Accor Brand What makes this experience particularly frustrating is that I deliberately choose Accor hotels because I trust the brand and its commitment to consistent hospitality standards. I do not expect preferential treatment beyond the benefits and consideration associated with my membership. However, I do expect professionalism, respect, appropriate accommodation for accessibility needs, and proper handling of confirmed reservations. Unfortunately, these basic expectations were not met. The overall experience left me questioning whether the standards I associate with Accor are being consistently maintained at Mövenpick Gammarth. 5. Request for Formal Explanation and Resolution I would appreciate a formal response from the hotel management addressing the following: Why were my wife’s accessibility requirements not adequately considered when allocating our room? Why was my ALL Accor Platinum membership not meaningfully acknowledged during our stay? Why were the group booking arrangements and requirements not properly respected or coordinated by the Sales Office? What measures will management take to prevent similar experiences for future guests? What appropriate service recovery or goodwill gesture does the hotel propose in recognition of the inconvenience and disappointment caused? I would also appreciate this complaint being brought to the attention of the relevant Accor Guest Relations and Loyalty teams. I am raising these concerns not simply because the experience was disappointing, but because I believe they represent significant shortcomings in guest care, accessibility awareness, and the recognition of customer loyalty. I sincerely hope the management will take this feedback seriously and provide a meaningful response rather than a standard acknowledgement. I look forward to receiving your formal response. Kind regards, Nas

Amazing

I am very angry about the x-rax for luggage: the rolling band has no automatically stop or something to keep luggage from falling down ! One of my bags fell because the band was not stopped. A piece of porcellaine I bought before was crashed, the young woman did not appologize for the late stop of the band.

We booked the presidential suite for our marriage. Mme. Fatma really did her best to decorate the room with flowers and a picture of us. She allowed us to check in early and check out late. She also gave us a 15% off coupon for the restaurant. Lovely lady and a great professional. Great service overall. Only downside was the food (roomservice and breakfast). The a la carte restaurant is good though. Great staff very professional very beautiful place.

Rooms were dirty - stain on floors - breakfast area dirty and unclean - smoke smell everywhere- even staff smoking casually in the lobby.

I do believe is a great hotel with outstanding location and facility's. Amel from spa she is great, the recepcionist made my check in (forgot her name her name start with S) extremely professional and kind, likewise the Guest Relations Yesmine. Breakfast has option and variety is there..

good

The staff were excellent but the facility poorly kept

It was overall a disappointment. A brand like Movernpick raises certain expectations but the delivery fell short. Most of the guests who attended our conference expressed the same concerns: service was slow A. the most common was that cutlery would be missing almost on all days during breakfast A. lunch. When asked to bring, it would take time. Salt shakers had to be shared! These are not the standards expected of Movernpick

Jalel, Fatima and Abir have took good care of me and definitely would come to visit this lovely hotel again.

It started with a very warm welcome from the reception staff, they were very nice and efficient. The hotel is beautiful, on the beach with turquoise water but also has an incredible pool and spa. The rooms are clean and gorgeous. I would recommend this hotel to anyone visiting Tunis.

Had a fantastic stay. The location is great as it is just on the beach. The staff are extra courteous and very helpful. i would like to put on records the reception team is fantastic ( sorry cannot remember the name of the lady ), and so the restaurant team, always polite and ready to help. A home away from home!!

we stayed for 6 nights, Ms Khadija, Sihen, Jalel, housekeeping was excellent, breakfast service by the team was superb, they were very friendly. overall we have returned back with cherishing memories of your country. Above

The reason I gave a negative rating is that we accepted the price quoted at the time of booking and paid the agreed amount upon arrival. However, when we checked out, we were required to pay approximately USD 300 extra without any explanation. This was simply unacceptable. I will also be sharing my experience on Tripadvisor. Also knocking on the door from the hotel stuff in random times, never had this experience.

Really loved waking up to the beach and sea view. Incredibly hospitable staff** can not say this enough Chocolate hour was a lovely treat Gym equipment needs a bit of repair