Novotel Hamburg Central Station

Customer review rating (ALL Rating) 4.5/5 1,888 reviews

Novotel Hamburg Central Station - Image 1
Novotel Hamburg Central Station - Image 2
Novotel Hamburg Central Station - Image 3
Novotel Hamburg Central Station - Image 4
Steinstrasse 1, 20095 HAMBURG, Germany

Description

Hotel extras

  • The MYSA Eatery Lounge serves Nordic cuisine

  • Up to 2 children of 16 and under can stay with their parents for free.

  • 5 meeting rooms with state-of-the-art technology and relaxation area

  • Public parking garage - access on level -3

  • Fitness area - open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Novotel Hamburg Central Station

Steinstrasse 1
20095 HAMBURG
Germany

GPS:53.5499, 10.0056

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MYSA

MYSA is the Swedish synonym for well being or to feel at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,888 reviews

Customer review rating 4.5/5

Jesper W. Business - Confirmed reviews ALL

Really well located, close to shopping, Hafn city and Central Station. Room was very clean and sufficiently spacy. Breakfast was good. For some reason, check in and check out took very long, where I was just standing there waiting for the person at counter to type and look at his screen (people at other counters were checked in much quicker). Particularly on check out, the person at counter allowed himself to be interrupted mid-check out by another guest who had a question which seemed to drag out. Felt weird.

Customer review rating 1.0/5

Andrew C. Families - Confirmed reviews ALL

We arrived late and there was a problem with the computer. The receptionist was trying to charge the card I had on file but it declined, so we proceeded to try every card I had (all had plenty of credit and work fine abroad) and they all declined. Our 6 and 8 year old boys were exhausted, and this took a lot of time, with me contacting the bank at one point and trying to check on various banking apps what was going on with the payment. Eventually the receptionist agreed to let us sort it in the morning. It’s a shame this had not been agreed sooner. He also told us that the boys had free breakfast included, regardless of whether we ate/paid for a breakfast (which at €29 euros each, we decided against for a Novotel breakfast). The next morning, the day receptionist was able to charge the card first time and the balance was settled. The rooms were very hot and could not be cooled (air con set to heat only). The window opened in one room but not the other. The beds were uncomfortable and pillows very hard and stiff. The first morning, we went out as a family for breakfast, so did not take up the offer of the free one for the kids. On day 2, as we had an early start, we decided to let the boys eat at the hotel. I checked with the host at breakfast that it was ok for the boys to just have the free breakfasts, and whilst he could not speak English or German very well, I was confident that we had confident that he had understood that it was only the boys rating and confirmed it was free for them. I left my wife with the children whilst I packed our day bags and popped out to buy sandwiches for lunch. In my return I was horrified to hear that my wife had been followed around the buffet by two men checking what she was picking for the boys. They then came to her with a chip and pin machine and insisted she paid for herself too, even though she was not eating - and did not eat anything at all. In my absence, they intimidated her into paying the €29 euros. She then found the original receptionist who had confirmed the breakfast was free for the boys. He apologised and said that he had made a mistake. When I got back, I spoke to him and said it was fine that he had made a mistake, but we had checked with the host in the restaurant too and only taken the breakfast in good faith that it was free. The boys ate very little. The host then disappeared and the new host confirmed it was not free. I checked the website, which again states kids eat free and there are no terms and conditions around adults eating too. I asked for a manager and three staff appeared, all confirming that the breakfast was chargeable and it was irrelevant that we have been given the wrong information twice. They refused to refund it and said to speak to the restaurant staff for a refund instead. The restaurant staff refused to refund it too, and we had to leave in a hurry to get to our activity that we had booked for the day. At €510 for 2 nights, The service and quality of rooms at this hotel is well below par: On previous stays in Hamburg, The Henri Downtown, across the road, as well as the Adina, Cloud One, Moxy and even Premier Inn were all much better value and have far better customer service. I won’t be booking the Novotel again in Hamburg and cannot recommend it. The humiliation of having multiple members of staff gang up on my wife and I in a public area to argue with us about a small payment is completely unacceptable.

Customer review rating 2.0/5

David F. Families - Confirmed reviews ALL

The check-in was very brief. There was no mention of my Gold status, which I have had at multiple other accor properties, or the associated benefits such as welcome drinks etc... I wasn't told anything about the WiFi or anything. It was "here's your key!" The room was decent but the bathroom had a bad smell most of the time we were there, like the drains were blocked somewhere else and causing the odour. Outside the front of the hotel were hundreds and hundreds of cigarette butts and litter.

Dear David, Thank you for taking the time to share your feedback. We are pleased to know you found our WiFi connectivity and team interactions satisfactory during your stay. Our goal is to provide seamless digital access and genuine hospitality to all our guests. We sincerely apologize that aspects of your experience did not meet your expectations. Acknowledging our loyalty members is a priority, and we regret that your Gold status benefits were not fully explained upon arrival. Our team is committed to ensuring all guests feel valued, and we will reinforce our check-in procedures to prevent similar oversights. Additionally, we take your observations about the exterior areas as well as the issue with the bathroom smell seriously and are addressing them with our maintenance partners to uphold our standards. Finally, we are glad you recognized the value we aim to deliver. Your feedback helps us maintain the balance between quality and investment that Novotel stands for. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Imke, Executive Assistant Manager

Customer review rating 5.0/5

Merab A. Solo - Confirmed reviews ALL

Good hotel on perfect location. Worth the price.

Dear Merab, It was a pleasure to receive this great review. We are thrilled to hear you found our location perfect for your stay and appreciated the well-equipped rooms. It’s wonderful to know you felt your experience offered great value. We hope you enjoyed exploring Hamburg’s vibrant surroundings from our central spot. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Mario Waheeb, Front office Manager

Customer review rating 4.5/5

Gojko B. Business - Confirmed reviews ALL

It was a pleasure

Dear Gojko, We thank you for your kind review. We are thrilled to hear about your positive experience during your business stay at Novotel Hamburg Central Station. It’s wonderful to know that you valued our convenient location and the attentive service from B. Bourne. Our team takes pride in ensuring every guest feels well taken care of, especially our valued ALL Accor members like you. We hope you enjoyed exploring the vibrant surroundings near the main station and found the Nespresso machines in your room a refreshing start to your days. Thank you once again for recommending us with a score of 9. We look forward to welcoming you back in the future. All the best, Mario Waheeb, Front office Manager

Other web-users rate our hotel

  • 1,605 reviews 9.6/10 Location
  • 1,643 reviews 7.9/10 Room
  • 1,257 reviews 8.2/10 Service
  • 20 reviews 6.6/10 WiFi
  • 901 reviews 8.3/10 Breakfast
  • 619 reviews 9.6/10 Vibe
  • 601 reviews 8.1/10 Cleanliness
  • 272 reviews 3.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.