Mercure Bogotá Calle 100 (Ex Atton) 4 stars

Customer review rating (ALL Rating) 4.3/5 338 reviews

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Description

Hotel extras

  • Rooms with desks, bright lighting, and handy power outlets

  • 24h sauna, gym and bicycles available

  • Convenience store

  • 24-hour airport/hotel transfers

  • Outdoor terrace

Our accommodation(s)

Hotel location

Mercure Bogotá Calle 100 (Ex Atton)

Transv. 23 98 27 Chico N.
110010 BOGOTÁ
Colombia

GPS:4.6858166, -74.0586229

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

CANDELARIA RESTAURANT AND BAR

Candelaria Restaurant offers a complete experience with a breakfast buffet featuring the best of traditional Colombian cuisine, along with an international menu and vegetarian options. Open from 6 a.m. to 10:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  338 reviews

Customer review rating 3.5/5

Juan F. Business - Confirmed reviews ALL

Nice staff, but blackouts and security guard entered at 7 am without calling . Not really a safe atmosphere but reception staff was very nice. Breakfast was tasty.

Dear Guest, Thank you for taking the time to share your feedback with us. First and foremost, we would like to express our sincere gratitude for your loyalty as an ALL Platinum member. It is always a pleasure to welcome valued guests such as yourself, and we truly appreciate your continued trust in our brand. We are pleased to know that you appreciated the friendliness of our reception team and enjoyed our breakfast. At the same time, we sincerely apologize for the inconvenience caused by the power outages and for the discomfort you experienced when a member of our security team entered your room early in the morning. Please rest assured that guest safety, privacy, and comfort are among our highest priorities. We are reviewing this situation internally to ensure that all established procedures regarding room access and guest communication are strictly followed at all times. Your feedback is especially valuable to us, as it helps us improve the experience we provide to our most loyal guests. We regret that we did not fully meet your expectations on this occasion and hope to have the opportunity to restore your confidence during a future stay. Thank you once again for your loyalty and for choosing us. We look forward to welcoming you back soon. Kind regards, Mercure Calle 100

Customer review rating 4.0/5

William R. B. Solo - Confirmed reviews ALL

would stay again but i hope next time they have healthy bread for breakfast, not just white sliced bread. Even the Ibis always has a wholemeal or multigrain option for breakfast

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our convenient location and had a comfortable stay with us. We also appreciate your suggestion regarding the breakfast selection. Your comments about offering healthier bread options, such as wholemeal or multigrain bread, have been shared with our Food & Beverage team for review. Feedback like yours is very valuable as it helps us improve our services and better meet our guests' expectations. We look forward to welcoming you back on your next visit and providing an even better experience. Sincerely, Mercure Calle 100

Customer review rating 0.5/5

Edmar C. D. S. Business - Confirmed reviews ALL

My experience at the Mercure Bogotá Calle 100 was extremely disappointing. The room was very dark, creating an uncomfortable and unwelcoming atmosphere. In addition, the hotel gym was incomplete and did not offer adequate equipment for proper exercise. Considering the expectations associated with the Mercure brand, my stay was far below what I expected. My rating for this experience is 1/10.

Dear Guest, We sincerely regret that your experience at our hotel did not meet your expectations. We truly appreciate you taking the time to share your feedback, as it helps us identify opportunities for improvement. We are very sorry that the room lighting and the gym facilities affected your comfort during your stay. Your comments will be shared with the corresponding departments so we can evaluate the necessary improvements and provide an experience that better reflects Mercure brand standards. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kind regards, Mercure Bogotá Calle 100

Customer review rating 4.5/5

Carlos R. V. G. Business - Confirmed reviews ALL

Very good

Estimado señor Carlos V. Agradecemos mucho la calificación de su experiencia en nuestro hotel, esto nos anima a seguir trabajando y en una Proxima oportunidad poder ofrecerle una mejor experiencia. Saludos Cordiales Mercure Calle 100

Customer review rating 3.0/5

Beatriz F. Couples - Confirmed reviews ALL

The room was very bice and a cair enough cair. But have had a problem with flood water in the box after shower. That was a bad thing in the stay and motives my grade.

Dear Guest Beatriz F., Thank you for your feedback. We are very pleased to hear that you found the room nice and comfortable during your stay. We sincerely apologize for the inconvenience you experienced with the water issue in the bathroom after your shower. This is certainly not the standard we aim to provide, and we understand how this could affect your overall experience. Please rest assured that we will address this matter with our maintenance team to prevent it from happening again. We truly appreciate your comments, as they help us improve our service. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Mercure Calle 100

Other web-users rate our hotel

  • 127 reviews 8.6/10 Location
  • 174 reviews 7/10 Room
  • 224 reviews 8.4/10 Service
  • 7 reviews 6.2/10 WiFi
  • 82 reviews 5.5/10 Breakfast
  • 76 reviews 7.5/10 Comfort
  • 65 reviews 7.1/10 Cleanliness
  • 58 reviews 7.3/10 Amenities

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