Mercure Newbury West Grange Hotel

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Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 347 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP Newbury, BERKSHIRE
United Kingdom

  • By plane

    HEATHROW At 64km / 40 miles

  • By plane

    LUTON At 93km / 58 miles

  • By car

    M4 JUNCTION 12 At 13km / 8 miles

  • By train

    THATCHAM At 1km / 1 miles

GPS:51.402065, -1.2162276

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Our guest reviews

Our guest reviews for
Mercure Newbury West Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  347 reviews

TripAdvisor Rating  4.0/5  413 reviews

Certificate of excellence 2022

Poor standard

Customer review rating 1.5/5

Unhappy Couples - Confirmed reviews ALL

This hotel does not represent good value for money. We stayed in a 'superior' room, which promised lots of space, a fridge etc but it didn't feel superior. The fridge barely worked and it was not particularly spacious. We prepaid for breakfast and it was very poor, little choice and low in quality. I would not stay here again or at a Mecure again

Dear LUCY H., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel

Clean and Modern

Customer review rating 3.5/5

Alicat1965 Friends - Confirmed reviews ALL

The hotel is very clean and the rooms were a good size. Our room was on the ground floor and next to the bar/restaurant. The beds were comfortable however there was a constant noise which sounded like a boiler firing up regularly. Breakfast was really good and good value for money.

Dear ALISON C., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Newbury West Grange Hotel. We are deeply sorry to hear about the noise you experience during your stay however, other than that we are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to in the near future. Yours sincerely, Rachel

Great nights sleep

Customer review rating 4.5/5

Hannah Couples - Confirmed reviews ALL

We stayed for 2 nights in order to attend a wedding. The hotel had plenty of parking and was well located. The bar was nicely decorated and the breakfast was okay. The room was a good size, well decorated, and clean. The bed was comfortable and the bathroom was modern and clean. I would stay again.

Dear HANNAH B., We very much appreciate your comments regarding your recent stay at The Mercure Newbury West Grange Hotel It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Mercure Newbury West Grange Hotel in the near future. Yours sincerely, Rachel

Customer review rating 3.5/5

N Solo - Confirmed reviews ALL

Lovely hotel, although did ask for a large room to get ready in for my wedding and would of liked something large, which was requested. Otherwise the hotel was clean and comfy and welcoming. Breakfast was lovely.

Dear Nikki, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel

Nice location

Customer review rating 4.5/5

Rod F. Couples - Confirmed reviews ALL

Overnight stay comfortable room and public areas.

Dear ROD, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel

Good food very clean receptionist excellent

Customer review rating 4.0/5

Derek B. Families - Confirmed reviews ALL

Overall very good had to use the board room for dinner once they got going good service food very good bar service very good nice setting lovely grounds and outside space

Dear DEREK b., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another brilliant journey with us. Sincerely, Rachel

Excellent Hotel. Staff are very helpful in all aspects. Highly recommend.

Customer review rating 5.0/5

Mrs P. W. N. W. Families - Confirmed reviews ALL

Fantastic stay. Staff absolutely in there work. Making all our request available with no problem would recommend this venue to anyone

Dear PENNY w., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Newbury West Grange Hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Rachel

Good stay

Customer review rating 4.0/5

Pippa Couples - Confirmed reviews ALL

Stayed for wedding, easy to find. Well positioned really friendly staff at reception. Only thing would change is more lights in the bedroom. Breakfast was lovely and was great price using friends discount

Dear PIP B., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay with us. Sincerely, Rachel

Mixed

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Room was ok, holes in carpet in places, bathroom scruffy in places too. Good to have connected rooms for our party Service at dinner was very odd. Asked to pay for meal before we’d even eaten in! Breakfast also mixed, food good but kept running out. Only one member of staff appeared to be working on a busy bank holiday Monday. Very grumpy too.

Dear BURKE M., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this is not true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rachel

Good location good grounds and good staff

Customer review rating 4.5/5

S. B. Families - Confirmed reviews ALL

Staff very helpful good selection at the bar and restaurant. A very pleasant stay that I would highly recommended to others.

Dear S. B., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Newbury West Grange Hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Rachel

Good stay

Customer review rating 4.0/5

Simon W. Families - Confirmed reviews ALL

Overall we were impressed by the hotel considering it is rated as 3 stars. All the staff were extremely friendly, helpful and welcoming. They are a credit to your organisation.

Dear SIMON W., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand we are extremely sorry to hear about the findings you found during your stay here. I will pass this on to the housekeeping and we promise you this will not happen again. Thank you again for sharing your experience and we hope to see you again soon. Sincerely, Rachel

Excellent stay.

Customer review rating 4.5/5

John S. Solo - Confirmed reviews ALL

Staff very pleasant and helpful. Good breakfasts each morning and quiet spacious room

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Rachel

We came for A wedding

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very enjoyable. The staff were very efficient and pleasant

Dear JUDY C., We very much appreciate your comments regarding your recent stay at The Mercure Newbury West Grange Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Rachel

Wedding stay, fabulous

Customer review rating 5.0/5

Sian Families - Confirmed reviews ALL

My mums wedding. The food and room were great. Hotel was clean. Staff were great.

Dear SIAN D., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Newbury West Grange Hotel. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. We strive every day to provide the highest standards of service for our valued guests and are happy it shows. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Yours sincerely, Rachel

Excellent Staff and Value for money

Customer review rating 5.0/5

K M. D. Couples - Confirmed reviews ALL

Check in was easy and staff helpful. Food from the menu … Quality with correct quantity. Staff always attentive. Keep it up!

Dear KEVIN D., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Rachel

Good, relaxing stay.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We attended a wedding reception. Excellent !,

Dear ANNE A., We very much appreciate your comments regarding your recent stay at The Mercure Newbury West Grange Hotel. It is always a pleasure to receive such positive feedback. Thank you again for sharing your experience and we look forward to warmly welcoming you again. Yours sincerely, Rachel

Good location and parking, Comfortable bed. Various problems.

Customer review rating 3.5/5

Kate G. Friends - Confirmed reviews ALL

Good location and ample parking. Room well equipped and bed comfortable. Staff polite and helpful. However, various problems with room experienced. Would stay again if more attention paid to detail which sadly lets the hotel down.

Dear Kate G., Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Newbury West Grange Hotel. I appreciate you listing the problems you found during your stay. I am sorry these occurred, however we will take the appropriate actions into getting these fixed. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again. Yours sincerely, Rachel

Average

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Room good but food poor

Dear NEAL C., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are glad you found the room to be good. I am sorry you found the food to be poor. We receive many compliments on our food so not sure what happened there. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel

Worst service from any hotel in Europe

TripAdvisor rating 1.0/5

lenbrazier TripAdvisor review

The Manager was very unhelpful,rude,sarcastic and a very discredit to Accor Hotels. Food was virtually in edible and service was very poor. The waiting staff were only interested in the young men eating. We had to wait over an hour for our food. They did not care or come to see if we were ok only when we asked twice but the response was that it was happening. Actually the whole hotel staff attitude from booking was the worst in Europe I have ever had....and I took pictures. This was even after me contacting Acccpr customer care themselves who phoned the hotel on our behalf.

A quiet hotel needing a bit of a upgrade.

TripAdvisor rating 3.0/5

Julia C TripAdvisor review

We stayed just one night as a stop over enroute. Arriving quite late we were quickly checked in which we were thankful for. On arriving in the room we found it pleasant and it looked clean, the room felt a little to warm for sleeping so we opened the windows and left them open all night as the room remained too hot. The hotel was quiet and peaceful overnight, we didn't notice any noise from other guests at all. The mattresses need replacing, both my husband and I felt the beds were really uncomfortable and we both woke with aches and pains. The bathroom had quite a bit of black mould on the grouting around the tiles in the bath area and the shower was broken but when we got it working we only got luke warm to cold water. Breakfast was served in the conference room due to wedding taking place in the restaurant. We felt the breakfast selection didn't respond to any dietary needs such as dairy or gluten free, there was no other milk or bread choice available and decaf coffee was of the instant variety not fresh coffee unlike the caffeinated version. We didn't see a single member of staff during breakfast to ask about dietary requirements. However the food we had was hot and fresh, the orange juice tasted more like squash. So it was OK for just one night if not disappointing but I wouldn't have wanted to stay any longer.

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