Mantra Sirocco Mooloolaba 4 stars

Customer review rating (ALL Rating) 4.3/5 552 reviews

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59 75 Mooloolaba Esplanade, 4557 MOOLOOLABA, Australia

Description

Hotel extras

  • Our infinity pool on level 2 boasts stunning ocean views. Relax & soak up the sun on a hot day

  • With a prime beachfront location you're just a stones throw away from dining & shopping venues

  • Apartment balconies offer ocean views so you can watch and listen to the waves from your room

  • After a day exploring the Sunshine Coast, why not cook up dinner using our BBQ facilities?

  • Our onsite gym features a large variety of equipment, so you can have a productive workout

Our accommodation(s)

Hotel location

Mantra Sirocco Mooloolaba

59 75 Mooloolaba Esplanade
4557 MOOLOOLABA
Australia

GPS:-26.679455, 153.11939

Telephone
Fax +61 7 5444 1499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the seasonally heated outdoor pool and enjoy the ocean views as you soak away the day's activities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  552 reviews

Customer review rating 4.0/5

Liz Y. Families - Confirmed reviews ALL

Excellent location, comfortable stay but extremely disappointed that we were unable to stream on tv.

Dea Liz, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our excellent location and found your stay comfortable. However, we’re sorry for the disappointment caused by not being able to stream content on the TV. We understand how important these amenities are for an enjoyable stay and appreciate you bringing this to our attention. Your feedback is valuable as we continue to look for ways to improve our guest experience. We hope to have the opportunity to welcome you back again in the future. Kind Regards, Mantra Sirocco - Front Desk

Customer review rating 1.5/5

Ashleigh C. Friends - Confirmed reviews ALL

Well located. Friendly staff. Dated and dirty room. Furniture was disgusting - we didn’t feel comfortable to sit on anything. Remotes were dirty. Around yhw fridge had months/years of visible dirt and grime on the floor. Outdoor furniture looks weathered and there was bird poo (old and dried) on the table and chairs.

Thank you for taking the time to share your feedback. While we are pleased that you found our location convenient and our team friendly, we are sincerely sorry that the condition and cleanliness of your room fell well below your expectations. The issues you described, particularly the condition of the furniture, the dirty remotes, the build-up of dirt around the fridge, and the cleanliness of the outdoor furniture, are certainly not the standards we strive to maintain. Please accept our sincere apologies for the disappointment and discomfort this caused during your stay. Your feedback has been taken seriously and will be shared with our housekeeping and maintenance teams so that these concerns can be addressed and improvements made. We understand that cleanliness and comfort are essential to an enjoyable stay, and we regret that we let you down on this occasion. We will also ensure your feedback regarding the furniture and the overall condition of the room is passed on to the respective owner for their consideration. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Kind Regards, Mantra Sirocco - Front Desk Team

Customer review rating 4.5/5

Wanda T. Friends - Confirmed reviews ALL

The apartment is large in prime position. Full ocean view from apartment. Well equipped. Cutlery drawer was a mystery. Took me 10 minutes to find it!! Staff pleasant and attentive.

Dear Wanda, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear you enjoyed the spacious apartment, its prime location, and the beautiful full ocean views. It is also lovely to know our team made a positive impression with their pleasant and attentive service. We appreciate your feedback regarding the cutlery drawer and can certainly understand how this may have been a little frustrating to locate! Your comments are valuable as we continue to look for ways to improve our guests’ experience. Thank you again for staying with us. We hope to have the pleasure of welcoming you back for another enjoyable coastal getaway. Kind Regards, Front Desk - Mantra Sirocco

Customer review rating 1.5/5

Kaylee C. Families - Confirmed reviews ALL

Our experience was extremely disappointing, and I would not rate this stay highly. The room was not clean. There was significant dust throughout the room, including on the bedside tables. The spa bath had mould, and the washing machine and dryer were filthy. It took approximately three hours to dry a load of towels, which was incredibly frustrating. Unfortunately, the problems did not end with the condition of the accommodation. Our booking was subsequently cancelled without our knowledge or consent, and I was advised that another guest had apparently received correspondence relating to our reservation due to a system or profile error. This raised serious concerns about the security of my personal information. I am still waiting for a response to my formal privacy complaint and an update on how this incident is being investigated. I was also advised on Saturday that my accommodation refund had been approved, yet the money has still not appeared in my account. Despite repeated attempts to follow up, I have received no meaningful update or resolution. Between the poor cleanliness, mould in the spa bath, filthy laundry appliances, potential privacy breach and ongoing delay with my refund, this has been a very disappointing experience from start to finish. I expected much better from Mantra and Accor. The lack of communication and accountability following these issues has only made the experience worse. Reservation: QJSHBWRL Complaint reference: 26…

We are truly sorry to hear about your experience and sincerely apologise that we fell short of the standards you should expect from us. We understand how disappointing it must have been to encounter these cleanliness and maintenance issues during your stay. We are also very sorry for the additional stress and frustration caused by the issues surrounding your reservation, privacy concerns and refund, particularly the lack of communication you have experienced with the reservation team. We understand how important these matters are and regret that your experience has left you feeling let down. Please note we have also followed up with the reservation team to get in touch with you as soon as possible. Thank you for bringing these concerns to our attention. We take your feedback seriously and sincerely apologise for the disappointment this has caused. We understand that we have fallen short of your expectations, and we are sorry that we did not provide you with the comfortable and worry-free stay you deserved. Kind Regards, Mantra Sirocco - Front Desk Team

Customer review rating 4.5/5

Michael B. Families - Confirmed reviews ALL

Smooth check in and check out. Clean room. Very spacious. Would have liked a higher level.

Thank you for taking the time to share your feedback following your family stay with us at Mantra Sirocco. We’re delighted to hear that you enjoyed our convenient location, spacious and clean accommodation, and smooth check-in and check-out experience. We understand your preference for a higher-floor room. While our team always does their very best to accommodate guests’ requests, these are subject to availability and cannot be guaranteed. We are truly sorry that we were unable to accommodate your request of a high floor this time and we appreciate your understanding. Thank you also for your feedback regarding the Wi-Fi connection. We recognise the importance of reliable internet access and are continually working to improve the consistency of our Wi-Fi service to enhance our guests’ experience. We appreciate your recommendation and look forward to welcoming you and your family back! Kind Regards, Mantra Sirocco - Front Desk Team

Other web-users rate our hotel

  • 238 reviews 9.5/10 Location
  • 366 reviews 6.7/10 Room
  • 172 reviews 8.4/10 Service
  • 36 reviews 2.8/10 WiFi
  • 100 reviews 3.1/10 Cleanliness
  • 5 reviews 2/10 Breakfast

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