Mantra Sirocco Mooloolaba 3 stars

Customer review rating (ALL Rating) 4.3/5 589 reviews

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Mantra Sirocco Mooloolaba - Image 1
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59 75 Mooloolaba Esplanade, 4557 MOOLOOLABA, Australia

Description

Hotel extras

  • Our infinity pool on level 2 boasts stunning ocean views. Relax & soak up the sun on a hot day

  • With a prime beachfront location you're just a stones throw away from dining & shopping venues

  • Apartment balconies offer ocean views so you can watch and listen to the waves from your room

  • After a day exploring the Sunshine Coast, why not cook up dinner using our BBQ facilities?

  • Our onsite gym features a large variety of equipment, so you can have a productive workout

Our accommodation(s)

Hotel location

Mantra Sirocco Mooloolaba

59 75 Mooloolaba Esplanade
4557 MOOLOOLABA
Australia

GPS:-26.679455, 153.11939

Telephone
Fax +61 7 5444 1499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

Dive into the seasonally heated outdoor pool and enjoy the ocean views as you soak away the day's activities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  589 reviews

Customer review rating 1.0/5

Linda J. B. Couples - Confirmed reviews ALL

Upon check in the receptionist was brisk, short & not entirely welcoming. The room we were allocated had an extremely old mattress with collapsed springs & both my husband and I woke up with extremely sore backs. When we spoke to reception (same individual) the next morning we were dismissed and told there was no mattress toppers available. After another 2 sleepless nights and sore backs we again approached reception (after we checked to ensure that there was another more approachable staff member on reception) & were offered a room change - not ideal as we then had to move all our belongings. The new room was much nicer and had a more updated bed. Upon our checkout we handed our key into reception with the initial receptionist again manning the front desk. She took our key and said thanks! No enquiry about our stay, or if there was any maintenance issues required in the room or even if we'd like to look at rebooking!!! Subsequently we have rebooked elsewhere after 7 years at this resort.

Hi Linda, Thank you for taking the time to share your feedback. I was genuinely disappointed to read about your recent experience, particularly as you have been loyal guests of ours for the past seven years. Firstly, please accept my sincere apologies for the way you felt you were treated at reception. A warm, welcoming and attentive approach is the standard we expect at all times, and I’m sorry this was not your experience on arrival, during your concerns about the mattress, or at departure. I am also very sorry to hear about the discomfort you experienced with the mattress and that your initial concerns were not handled with the urgency and care they deserved. While I’m pleased a room change was eventually arranged and that the second room was more suitable, I completely understand that having to move mid-stay is far from ideal and certainly not the experience we want for our returning guests. I can see that you have actually secured a booking with us for next year, which we truly appreciate. Given your recent decision to rebook elsewhere, are you intending to still keep your booking with us for next year? We would really value the opportunity to speak with you personally before then. Your long-standing support means a great deal to us, and I would love the chance to restore your confidence in the resort. Thank you again for your honest feedback — it allows us to address both the service concerns and the mattress issue directly. Warm Regards, Amanda Langley - Front Office Manager

Customer review rating 4.5/5

James +. A. C. Couples - Confirmed reviews ALL

well located, great room, very helpful staff

Dear James and A., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay with us, and especially the service provided by our team. Your kind comments about our friendly and helpful staff are truly appreciated. It is wonderful to know that your requests were met and that the mid-stay service left such a positive impression. Thank you again for your recommendation. We look forward to welcoming you back for another enjoyable stay in the near future. Warm Regards, Mantra Sirocco - Front Desk

Customer review rating 3.0/5

David M. Couples - Confirmed reviews ALL

Frequent guests. Understand apartments individually owned but there should be some consistency in letting pool ('lucky dip' in kichen appliances each stay). A few issues this stay: 1. Ant infestation in kitchen. No food left out. Was attanded to promptly. 2. The TV Chromecasting system has not worked on recent stays with multiple error messages. 3. Seals of fridge and washing/machine dryer were looking tired and soiled. 4. Irrespective of Accor tier, staff will not allocate even range of floors for 'executive' 2BR apt even 72 hours before stay. 5. Reception staff are helpful and friendly, but high rotation with some unfamiliar with property. With over 10 stays at this property over years noted slow decline in overall experience. Time for a review, particularly given premium rental rates and expanding choice. Despite this, have already booked next stay later in year. The Sirocco is still friendly and familiar venue.

Dear David, Thank you for your honest feedback and for your continued loyalty to Mantra Sirocco. I’m genuinely sorry to hear this stay left you disappointed, particularly as a frequent returning guest. While our apartments are individually owned, you’re absolutely right that there should be stronger consistency in standards. I appreciate you raising the kitchen variation, appliance presentation, Chromecast issues, and floor allocation concerns — these will be reviewed with the team and owners. I’m pleased the ant issue was resolved promptly, though it shouldn’t have occurred. We’ll also continue focusing on team training to ensure consistency despite staff changes. Your comment about a gradual decline is very disappointing to hear from a long-term member. We truly value your loyalty and appreciate that you’ve already booked again and we look forward for to your safe arrival. Kind Regards, Mantra Sirocco - Front Desk

Customer review rating 5.0/5

Di S. Friends - Confirmed reviews ALL

We were given Room 406 and were extremely disappointed, nothing at all like any photos on the website, very outdated and very dark so we got changed to Room 1006 which was fabulous The staff were brilliant about it

Dear Di, Thank you very much for taking the time to share your experience with us. We’re very sorry to hear that the initial room allocated did not meet your expectations and did not reflect the standard or imagery shown on our website. That said, we’re delighted that our team was able to act quickly, offer you an alternative, and turn your stay into a fabulous one. Your kind words about our staff truly mean a lot to us—we’ll be sure to share your feedback with the team. We hope to have the pleasure of welcoming you back again very soon for another excellent stay. Warm regards, Mantra Sirocco - Front Desk

Customer review rating 5.0/5

Leigh J. Families - Confirmed reviews ALL

Great location and room, been coming to Mooloolaba for 30 years and Sirocco is the best place we have stayed.

Dear Guest, Thank you for your outstanding feedback. We are delighted to hear that you enjoyed the location and your room, and we are truly honoured by your comment that Sirocco is the best place you have stayed in Mooloolaba after so many years of visiting. That is a wonderful compliment to our team. Thank you for choosing to stay with us. We greatly appreciate your support and look forward to welcoming you back for many more visits in the future. Warm Regards, Mantra Sirocco Front Office

Other web-users rate our hotel

  • 238 reviews 9.7/10 Location
  • 378 reviews 6.9/10 Room
  • 182 reviews 8.3/10 Service
  • 42 reviews 2.8/10 WiFi
  • 110 reviews 2.8/10 Cleanliness
  • 5 reviews 2/10 Breakfast

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