The Cullen Melbourne - Art Series

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The Cullen Melbourne - Art Series

Customer review rating (ALL Rating) 4.5/5 551 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • St Kilda Beach - 4km

  • National Gallery of Victoria - 4km

  • Nightlife/ Dining/Bars- 250m

  • MCG/AAMI Park/Melb Park- 3.5km

Hotel location

The Cullen Melbourne - Art Series

164 Commerical Road
3181 Prahan
Australia

Telephone +61 3 9098 1555

Fax +61 3 9098 1556

Contact email

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS:-37.846743, 144.991687

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Meeting rooms

Our accommodation(s)

A fearless concept in boutique hotels in Melbourne's desirable Prahran suburb. Daring and unique, The Cullen is inspired by and features lashings of original artwork and prints by Australian contemporary artist, Adam Cullen. Sleep soundly in your Art Series Signature bed, then block out the morning or wake up to natural light and vibrant energy of Cullen works. Prepare breakfast using in-room kitchenette facilities while enjoying spectacular views of Melbourne CBD.

Our guest reviews

Our guest reviews for
The Cullen Melbourne - Art Series

100% genuine reviews from our guests

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ALL Rating  4.5/5  551 reviews

TripAdvisor Rating  4.5/5  1,685 reviews

Certificate of excellence 2022

Well located , friendly and abiging staff

Customer review rating 5.0/5

Leanne G. Friends - Confirmed reviews ALL

I came for business and pleasure A family trip was cancelled last June staying with you and was so looking forward to it Welcoming staff Had dinner downstairs one night with friends and walked to Como for movies So quiet slept well

Dear Leanne, Thank you for leaving such a kind review! I'm happy to hear that you had such an enjoyable stay and got the chance to try out HuTong. I have also made sure to pass along your lovely compliments to our team and we look forward to seeing you again in the future. Sincerely, Madeleine

Great room with a comfortable bed and excellent location

Customer review rating 5.0/5

Barb Business - Confirmed reviews ALL

Friendly staff and comfortable stay

Dear Barbara, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Outstanding experience

Customer review rating 4.5/5

Mark D. H. Couples - Confirmed reviews ALL

From the time of our arrival at the Cullen when we were informed of a room upgrade to our departure five days later we were reminded why this hotel is our favourite when staying in Melbourne. It’s central location and friendly knowledgeable staff are what keeps us coming back.

Dear Mark, It's always a pleasure to receive such great and positive feedback, we are thrilled to see you enjoy staying with us. I very much look forward to passing your kind words to my team, it's feedback like this really does serve as great encouragement for them to keep doing what they do best. We look forward to welcoming you back yet again soon until then travel safely. Sincerely, Kaitlyn Konior Front Office Manager

The staff made all the difference

Customer review rating 4.5/5

Lisa E. Business - Confirmed reviews ALL

The staff were friendly, nothing was too much trouble & they had a great sense of humour (as well as still being polite/courteous) which made me feel even more welcome. I would have preferred a higher room (ie not so close the the street & the early morning rubbish truck every day), but someone has to have this room & it was my turn this time.

Dear Lisa, I am thrilled to see you had an enjoyable stay with us here at The Cullen, It really is nice and refreshing seeing lovely reviews. Thank You for your feedback, I have made a note and will work closely with my housekeeping and management in regards to your points about reducing waste as we are also looking at ways to improve. I will pass on your kind words to my team reviews and feedback like yours that serves as great encouragement for them to keep doing what they do best. We look forward to welcoming you back to The Cullen again soon until then travel safely. Sincerely, Kaitlyn Konior Front Office Manager

Convenient location

Customer review rating 4.5/5

J. D. Business - Confirmed reviews ALL

Had a lovely time at The Cullen again! Great hotel south of the city with great staff.

Dear J., We are thrilled to see you enjoyed yet another fabulous stay with us here at The Cullen, we love seeing our return guests enjoy the place time and time again. Apologies in regards to the reservation mix up however, I was glad to see we were able to fix this issue for you. I look forward to passing on your kind words to the team as it really does serve as great encouragement for them to keep doing what they do best. We look forward to welcoming you back to The Cullen again very soon until then travel safely. Sincerely, Kaitlyn Konior Front Office Manager

Fine and Dandy!

Customer review rating 5.0/5

Dimitri T. Families - Confirmed reviews ALL

Just the welcoming cow made the experience forever memorable!

Dear Anne, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Good stay

Customer review rating 4.5/5

Susie Families - Confirmed reviews ALL

The staff were really amazing. Hotel was really nice and beds were so comfy.

Dear Souher T., I am thrilled to read you had an enjoyable stay with us here at The Cullen, it was our pleasure to have everyone stay with us for such a special occasion. I look forward to passing on your kind words to the team. It's feedback like this that serves as great encouragement for them to keep doing what they do best. Please rest assured I have also passed on your feedback to my housekeeping department in regards to your sheets and am working closely with them to ensure this doesn't happen again in the future. Souher, we look forward to welcoming you back to The Cullen again soon, until then travel safely. Sincerely, Kaitlyn Konior Front Office Manager

Well Located

Customer review rating 3.5/5

Michael V. Families - Confirmed reviews ALL

Well located, clean and comfortable rooms, lots of free street parkin spaces. Negative experience: when arriving at 6pm or so the receiption has been left unattended so I had to wait for 10 minutes till receptionists ( 2 girls) come back. The hotel unable to book a paid parking space for guests. Also, I believe it is overpriced.

Dear Mykhailo, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank You for your feedback, I am currently looking into why you experienced the delay in check-in and will work closely with the team to ensure this issue doesn't occur again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Great to be back!

Customer review rating 4.5/5

John Business - Confirmed reviews ALL

My go to hotel in Melbourne. Always great service with a smile. Clean, quiet and spacious rooms.

Dear John, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It really is great to finally be able to welcome all our corporate regulars back, its great seeing familiar faces back walking the hall ways. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Amazing location with average stay

Customer review rating 2.5/5

Catherine Business - Confirmed reviews ALL

Hotel a bit dated. Mattress too soft. No remote in room. Heating not working unless you call reception 2 nights in a row. Put a sign for room to be tidied up for the day. Left room for 10ths and wasn’t done

Dear Catherine, Thank you for taking the time to tell us about your experience at the Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kaitlyn Konior Front Office Manager

Well Positioned for our needs

Customer review rating 4.0/5

Darren Couples - Confirmed reviews ALL

Room was well appointed and clean. Nice view over the park. Front desk employees were pleasant and helpful. No breakfast onsite was available, I was told this was covid related.

Dear Darren, Thank you for taking the time to tell us about your experience at The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Unfortunately due to the impact of covid our restaurant on site did have to close however, our deliveroo room service options were available I do apologize if this wasn't communicated with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kaitlyn Konior Front Office Manager

Excellent stay!

Customer review rating 5.0/5

Emma Couples - Confirmed reviews ALL

Loved my stay at the Cullen! The room was clean, the location is ideal and the staff are brilliant (big shout out to Bonnie!). I look forward to staying again.

Dear EMMA B., We very much appreciate your comments regarding your stay at the The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will be sure to pass along your lovely review to Bonnie. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Duty Manager

Stay in Melbourne

Customer review rating 5.0/5

Luke Business - Confirmed reviews ALL

Always a pleasure staying at the Cullen, my first option every time I am down in Melbourne for work. Hoping that the bar/ café on the corner opens soon, miss being able to get breakfast!

Dear Luke, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass on your feedback in regards to the restaurant, it is currently something we are working on. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Well located, comfortable rooms, excellent customer service

Customer review rating 5.0/5

Rebecca Business - Confirmed reviews ALL

Hotel with personality. When I visit Melbourne I love staying at The Cullen.

Dear Rebecca, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really are enjoying seeing our corporate regulars come through. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Great Lifts

Customer review rating 4.0/5

Charles Business - Confirmed reviews ALL

We checked in - good humour - we went out to dinner and drinks - we came back in the early hours - we checked out hungover

Dear Charles, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Enjoyed our stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great location. Staff friendly and helpful. Chose here as close to Chapel off Chapel. Large studio room with comfy bed. Don't understand why large linen bags left in corridors for hours. They were there on check in, in the evening and others there on morning check out when rooms are only serviced on demand. This appearance detracts from the Art Series focus when otherwise corridor art would be a feature. Room lighting is great for the art but due to dark lampshades etc felt needed multiple lights on after dark if needed to do practical things like reading or finding stuff in suitcase. No luggage rack. Didn't use restaurant although menu looked fantastic as plenty of restaurants and cafes nearby to choose from. Overall though enjoyed our stay.

Dear Michelle, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your feedback to our housekeeping team and am working closely with them in regard to the feedback pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

Great spot and very cool rooms

Customer review rating 3.5/5

H L. Business - Confirmed reviews ALL

I love this hotel, but COVID has taken it's toll, with no room service and being so short staffed the team are working super hard, but it now falls short unfortunately. You can't even order a coffee room service.

Dear Hermine L., Thank you for taking the time to tell us about your experience at The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kaitlyn Konior Front Office Manager

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