Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 1,937 reviews

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,937 reviews

TripAdvisor Rating  4.5/5  3,901 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Pino C. Couples - Confirmed reviews ALL

Large bed had some bugs. Twin beds were fine. Only used those. Housekeeping left a lot to be desired. Empty wash lotion when entering room, not impressed.

Dear Pino, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are sorry to learn that your experience was impacted by housekeeping oversights and the condition of the large bed. This is certainly not the standard we aim to deliver, and we appreciate you bringing this to our attention so we can address it with our teams. Your comments regarding refilling amenities and overall room cleanliness have been noted carefully. We also understand your frustration regarding the late check-out process and appreciate your honesty on this point. Your feedback is valuable as it helps us review how we manage these requests and communicate them more clearly. Thank you as well for highlighting the smooth check-in and the quality of the WiFi. We hope to have the opportunity to welcome you back in the future under better circumstances. Peppers Soul Management Team

Customer review rating 4.5/5

Jacob S. Families - Confirmed reviews ALL

Good location and enjoyed balcony

Dear Jacob, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to read that you enjoyed the location, your balcony, and that overall you had a happy stay with your family. Thank you as well for your comment regarding the undercover parking. We understand how frustrating this must have been, and we have shared your feedback with our team so that clearer directions and signage can be reviewed and improved. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon. Peppers Soul Team

Customer review rating 1.0/5

Roy W. Families - Confirmed reviews ALL

Lifts terrible Hyde breakfast not good Hyde NYE ($270per person) we had 6 - Underwelming

Dear Roy, Thank you for taking the time to share such detailed feedback following your stay with us. We are very sorry to hear that key aspects of your experience did not meet expectations, particularly in relation to Hyde breakfast, the New Years Eve event, the lifts, and the WiFi in your room. We fully understand how disappointing this must have been, especially when these services were an important part of your stay. Your comments regarding Hyde breakfast and the NYE dinner have been shared with our food and beverage leadership team, as this is certainly not the standard we aim to deliver. Likewise, the feedback about lift congestion and the WiFi issues has been passed on to our operations and technical teams for review and improvement. We do appreciate you highlighting the positives as well, including your room, the pool, the bar, and the service provided by Olivia during the booking process. That recognition has been shared with her and the team. Thank you again for your honesty. Your feedback is extremely valuable and helps us identify where we need to improve. Peppers Soul Management Team

Customer review rating 5.0/5

Erin B. Families - Confirmed reviews ALL

Stayed for 5 nights. Centrallt located to all we wanted to do on the Gold Coast.

Dear Erin, Thank you very much for your lovely feedback and for rating your stay with us so highly. We are delighted to know that you enjoyed your stay, the views, and our location which allowed you to make the most of your time on the Gold Coast. It is also wonderful to see that all aspects of your stay met your expectations, from the accommodation and cleanliness to our team and services. Thank you as well for being a valued ALL member and Accor Vacation Club member. We truly appreciate your loyalty and your recommendation. We hope to have the pleasure of welcoming you back to Peppers Soul Surfers Paradise in the future. Peppers Soul Team

Customer review rating 4.0/5

Peter A. Families - Confirmed reviews ALL

Nice place overall — the location was good. However, for the price, I expected a bit more in terms of housekeeping and general room amenities. The basics are there, but options were quite limited, and several things required extra payment. With a bit of improvement in value and service, it could be a great stay

Dear Peter, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed the location and that your overall experience was a positive one. At the same time, we appreciate you highlighting the areas where we did not fully meet your expectations, particularly regarding housekeeping timing, room amenities, and the food odour that entered the apartment. Your comments are very helpful and have been shared with the relevant teams so they can be reviewed and improved. We also regret the inconvenience caused by the WiFi dropping out and understand how frustrating that can be, especially during a family stay. Thank you again for your balanced and constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Peppers Soul Management Team

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Other web-users rate our hotel

  • 1,093 reviews 9.2/10 Location
  • 1,717 reviews 7.1/10 Room
  • 1,083 reviews 5.7/10 Service
  • 27 reviews 4/10 WiFi
  • 672 reviews 4.8/10 Amenities
  • 603 reviews 3.5/10 Cleanliness
  • 240 reviews 5.6/10 Value
  • 222 reviews 6.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.