Peppers Docklands Melbourne 5 stars

Customer review rating (ALL Rating) 4.1/5 1,309 reviews

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Peppers Docklands Melbourne - Image 1
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679 La Trobe Street, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • 1.5km from Melbourne city centre.

  • Ideally situated in the ever-evolving Docklands precinct

  • Free tram stop at hotel entrance for city access.

  • Adjacent to Southern Cross Station.

  • Located on Marvel Stadium concourse.

Our accommodation(s)

Hotel location

Peppers Docklands Melbourne

679 La Trobe Street
3008 DOCKLANDS
Australia

GPS:-37.814838, 144.947307

Telephone
Fax +61 3 9190 0099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

MOMAMI BAR

In the heart of the ever-evolving Dockland's precinct, discover the eclectic hotspot of MOMAMI. Vibrant and architecturally quirky, MOMAMI showcases the urban nature of Melbourne's beverage culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,309 reviews

TripAdvisor Rating  4.3/5  1,828 reviews

Great location for tram travel and spacious clean rooms

TripAdvisor rating 5.0/5

Sam L TripAdvisor review

The hotel has a tram stop in front of it in the free tram zone. It’s a perfect location to catch the trams all over Melbourne. I’m the room was quite big and facilities nice and clean. There is a pool but it’s in another building which I didn’t have time to use. The breakfast is really nice and there is a bar area for drinks. Well staffed, I arrived late and saw some reviews about staffing for late arrivals but it was fine. Staffs were friendly and helpful. Would definitely stay again.

Customer review rating 2.5/5

Robert N. Couples - Confirmed reviews ALL

Disappointed that no dining option other than breakfast, which was included in our package. We also had a $50 dining credit which we were unable to use as no dining available. Our room was a disabled room and not sure why we had this.

Customer review rating 3.0/5

Scott A. Business - Confirmed reviews ALL

I have stayed at peppers 3 times for multiple days and “Jack” was the first reception person to say hello as I walked in and out and made me feel welcomed. Everyone else stared at the computer and can’t look up and say a simple hello. Thanks Jack 👌 Also when I check in on line I don’t want to be prompted with marketing questions to be able to progress, some of the questions are none of the hotels business, finally the charge of $49 per day on top of accommodation as a platinum Accor member is excessive IMO

Customer review rating 0.5/5

Casey J. Families - Confirmed reviews ALL

Terrible experience. Arrived early room wasn't ready which was perfectly okay and re confirmed to have a cot ready for when the room was ready. Arrived back in the very late afternoon and the cot had still not arrived. I was then made to make the cot myself as she said she wasn't sure how to make it. The next morning I went to reception as we did not have a make room sign and requested it be made up while we were out at the zoo. I came back at 5pm and room had not been made. It took 10 minutes to get hold of reception who simply said housekeeping had left for the day and it was only him on so this could not be done. I asked for the bins to just be changed as they had nappies in them and some fresh towels. Waited around 40 minutes for the towels so we could shower but they still had not come so went out for dinner. Came back 3 hours later and the bins stank I have a toddler and a huge part of why I booked this hotel was that it was family friendly and offered daily housekeeping. I called back and said I was not happy and there was no apology just that I am the only one on and I have had heaps of drinks to be made (3 and a half hours after I called). I had to put my toddler to bed so she went to sleep in a dirty cot and with no shower. I would by no standard call this a 5 star hotel with only one staff member on to run the whole hotel. Peppers really needs to invest more in staff training and manning of staff to make sure the operations run smoothly. I have stayed in quite a few Melbourne hotels and come from a background managing hotels and this is by far the worst I have encountered. The pool is also in another building so you have to walk out in the cold to get there. This was meant to be a relaxing getaway before heading home for my daughters second birthday but I feel I have had to clean and service the room myself, this is not why I booked to stay here. I wish I booked somewhere else to stay tonight. I was advised I would receive a call from the duty manager the night I checked out or the following morning and there has been no call made as yet. A severe lack of leadership at this Hotel.

Customer review rating 1.0/5

Aldrinna T. Friends - Confirmed reviews ALL

We arrived at 2pm for check in and didn’t get a room until 3:45pm. Once we went upstairs the cleaners were still in our room saying it wasn’t ready. Reception told us the extra bed was ready in the room.. we went up there and the cleaners had no idea about an extra bed. We had to wait longer for them outside the room to finish cleaning… once we went in we settled and found out THE BED FRAME WAS BROKEN. They offered late check out to compensate for the slow service which I agreed to BUT on the day of check out the cleaners were knocking at my door at 10am ready for me to get out of there. The service is so slow, the staff don’t communicate with each other. Even when I checked out the reception didn’t even want to look at me when discussing the security deposit. I’ve been to Peppers in Gold Coast & Brisbane and they were amazing.. the Melbourne Peppers is terrible.

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Other web-users rate our hotel

  • 669 reviews 8.5/10 Location
  • 1,036 reviews 6.5/10 Room
  • 901 reviews 6.6/10 Service
  • 11 reviews 4/10 WiFi
  • 467 reviews 4.7/10 Cleanliness
  • 245 reviews 5.3/10 Breakfast
  • 240 reviews 3.9/10 Amenities
  • 211 reviews 3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.