Peppers Docklands Melbourne 5 stars

Customer review rating (ALL Rating) 4.1/5 1,347 reviews

Peppers Docklands Melbourne - Image 1
Peppers Docklands Melbourne - Image 2
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679 La Trobe Street, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • 1.5km from Melbourne city centre.

  • Ideally situated in the ever-evolving Docklands precinct

  • Free tram stop at hotel entrance for city access.

  • Adjacent to Southern Cross Station.

  • Located on Marvel Stadium concourse.

Our accommodation(s)

Hotel location

Peppers Docklands Melbourne

679 La Trobe Street
3008 DOCKLANDS
Australia

GPS:-37.814838, 144.947307

Telephone
Fax +61 3 9190 0099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

MOMAMI BAR

In the heart of the ever-evolving Dockland's precinct, discover the eclectic hotspot of MOMAMI. Vibrant and architecturally quirky, MOMAMI showcases the urban nature of Melbourne's beverage culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,347 reviews

TripAdvisor Rating  4.3/5  1,825 reviews

Customer review rating 2.5/5

Tessa B. Families - Confirmed reviews ALL

For the $750 we paid, the room had missing light bulbs in the lamps, the tv didn’t work as promised, the shower continuously lost pressure and there was a vast difference between what was promised in the brochures to what services were actually provided- breakfast in the room and room service were unavailable. We had higher expectations for a 5 star hotel.

Customer review rating 3.0/5

Stuart W. Business - Confirmed reviews ALL

For my purposes the hotel is very conveniently located. My biggest problem is the check in process. A few days prior to schedulled arrival, I was send a link to check in on line. The suggestion is that this will speed and simplyify the check in process. But despite doing this, the check in process is painful and inconsistent. It leaves a very bad taste when arriving at a hotel.

Customer review rating 1.0/5

Kris N. Business - Confirmed reviews ALL

Myself and others waited for over 2.5 hrs at reception until an employee who could check us in arrived. Staff lacked enthusiasm and appeared like they didn’t want to there. Some were rude and dismissive.

Customer review rating 5.0/5

Karl P. Families - Confirmed reviews ALL

High standards of cleanliness, lovely spacious room, very comfy bed and very convenient stay.

Customer review rating 1.0/5

Haleimah A. Solo - Confirmed reviews ALL

I am extremely disappointed with my stay at this hotel. What should have been a simple, comfortable experience turned into one of the most stressful and upsetting days I’ve had while traveling. To begin with the positive: when I checked in on Friday, 28/11, around 2pm, the staff member at reception was genuinely kind, professional, and helpful. I unfortunately don’t remember his name, but I saw him again around 1am on 29/11, and he was still just as polite and welcoming despite the late hour. He made me feel respected as a guest, and I truly appreciate his attitude and the way he carried himself. He is exactly what good hospitality should look like. However, everything changed the next morning with a different staff member, and my entire experience was ruined. The man at the morning shift spoke to me in an extremely rude, harsh, and demeaning tone from the moment I approached the desk. His behaviour shifted noticeably and instantly when he saw me and realised I was wearing a hijab. His tone became disrespectful, dismissive, and completely unprofessional. Instead of treating me like a paying guest, he made me feel unwanted and judged. It was shocking to experience such behavior in a hotel that claims to value guests. This is completely unacceptable. I tried to remain calm and polite, but his attitude only became worse. No guest should ever have to experience discrimination when traveling, especially not in a place that is supposed to provide hospitality and safety. On top of the unacceptable behaviour, the cleanliness of the hotel was far from adequate. I hope the management takes this feedback seriously. Experiences like this can deeply affect guests, especially when discrimination is involved. I am extremely dissatisfied with my stay and would not recommend this hotel based on how I was treated. No one deserves to feel targeted or disrespected because of their background or their appearance.

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Other web-users rate our hotel

  • 666 reviews 8.7/10 Location
  • 1,035 reviews 6.6/10 Room
  • 913 reviews 7.1/10 Service
  • 10 reviews 3.1/10 WiFi
  • 467 reviews 4.6/10 Cleanliness
  • 245 reviews 5.6/10 Breakfast
  • 245 reviews 3.9/10 Amenities
  • 205 reviews 3.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.