Peppers Beach Club & Spa Palm Cove 5 stars

Customer review rating (ALL Rating) 4.4/5 1,258 reviews

Peppers Beach Club & Spa Palm Cove - Image 1
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123 Williams Esplanade, 4879 PALM COVE, Australia

Description

Hotel extras

  • Overlooking a stunning palm-fringed beach and only 20 minutes from Cairns Airport

  • Offering range of accommodation with your choice of ocean, lagoon, or tropical garden views

  • Treat yourself to being pampered at our onsite day spa, conveniently located within the resort

  • Swim up to the pool bar for a snack or cocktail, or dine on variety at La Mesa Restaurant

  • Keep fit in our onsite gym or cooling off in the pool

Our accommodation(s)

Hotel location

Peppers Beach Club & Spa Palm Cove

123 Williams Esplanade
4879 PALM COVE
Australia

GPS:-16.743341, 145.670696

Telephone
Fax +61 7 4059 9222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

La Mesa

La Mesa restaurant offers views of Palm Cove's tropical palm fringed beach. A selection of tastes and plates allows you to style a feast to suit your palate and embark on a culinary journey of the region's best produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,258 reviews

TripAdvisor Rating  4.2/5  3,678 reviews

Customer review rating 2.5/5

Pasquale L. M. Couples - Confirmed reviews ALL

Unsatisfactory customer service

Dear Pasquale, Thank you for sharing your feedback regarding your recent stay with us. Your comments are valuable, and we will utilize them to improve our service. Regards Trent Fitzgerald Front Office Manager

Customer review rating 2.0/5

Trevor C. Couples - Confirmed reviews ALL

Third year I have stayed at peppers in January and paid the high price. However the bed in the room was like sleeping on concrete. Ended up with a sore back and worst sleep in a long time. Use the $1160 I paid for 2 nights and by some pillow toppers or something. Told the staff as well. Also the spa had sand in it so we didn’t use it. Also told the staff.

Dear Trevor, Thank you for sharing your feedback regarding your recent stay with us. We strive to provide our guests with a restful experience and your comments highlight areas that require our attention. Your concerns have been noted, and I appreciate you bringing them to our staff's attention during your visit. Thank you once again for your insights. Regards Trent Fitzgerald Front Office Manager

Customer review rating 4.0/5

Noel L. Couples - Confirmed reviews ALL

A few issues we had. Our room was not ready at 2pm after we arrived & advised reception we had arrived in Palm Cove at 12pm. We were given a few cocktail each but as we had been up since 4.30am in morning & travelling we did not expect that. We were not given a safe key either & had to go back for it. Small items & our overall stay was great.

Dear Noel , Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with your room's readiness and the safe key. While we strive to have all accommodations prepared for our guests by check-in time, unforeseen circumstances can sometimes arise. I appreciate your understanding and patience, as well as your positive remarks about your overall experience. We are glad to hear that you enjoyed your stay at Peppers Beach Club & Spa Palm Cove. Regards Peppers Beach Club & spa Team

Customer review rating 3.5/5

David C. Couples - Confirmed reviews ALL

I was shocked to be asked to prove that I was a Diamond member and had to ask where the welcome pack was. Additionally, after going up 3 flights of steps without a lift, we were told we were upgraded but could not have the extra room which was illogical as it could not be used by anyone else.

Hi David, Thank you for staying with us and thank you for taking the time to provide us with a review. We pride ourselves on our interactions with our guests and I'm extremely disappointed to learn that you did not experience this when you first arrived. Your loyalty is extremely important to us, we will learn from this and we hope to welcome you back to the resort in the future. Regards Trent Fitzgerald Front Office Manager

Customer review rating 4.5/5

Sharryne L. Families - Confirmed reviews ALL

Our unit was great but the lunch in the restaurant was not good,, very disappointed

Dear Sharryne L., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your unit; however, we regret to learn that your lunch experience did not meet your expectations. Your comments will be shared with our culinary team for future improvements. Peppers Beach Club & Spa Palm Cove

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Other web-users rate our hotel

  • 457 reviews 9.6/10 Location
  • 715 reviews 6.6/10 Room
  • 715 reviews 8.5/10 Service
  • 22 reviews 1.4/10 WiFi
  • 465 reviews 9.1/10 Pool
  • 241 reviews 7.2/10 Food
  • 238 reviews 5.4/10 Cleanliness
  • 208 reviews 8.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.