Mantra Sun City Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,058 reviews

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Description

Hotel extras

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 38 / 409 sq ft
  • Bedding 1 x Joinable bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,058 reviews

Customer review rating 4.5/5

Ashlee O. Families - Confirmed reviews ALL

The holiday was great, the rooms were big and clean. The pools were amazing so many options to choose from, the kids loved it.

Dear Ashlee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mantra Sun City

Customer review rating 4.0/5

Douglas S. Families - Confirmed reviews ALL

We enjoyed our stay in the comfortable accommodation. The breakfast is really good with a great selection. Staff are friendly. Location is great with beach nearby and tram stop at the door. The building is a bit run down needing a lot of maintenance/renovation.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our accommodation, breakfast and found our team to be friendly and welcoming. It’s also wonderful to know that our convenient location added to your overall experience. We also sincerely appreciate your comments regarding the condition of the building. Please accept our apologies for any inconvenience caused. Your feedback is important to us, and we are currently reviewing opportunities to enhance the comfort and quality of our facilities for all guests. We truly value your insights and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Warm regards Mantra Sun City Team

Customer review rating 4.0/5

Steve K. Couples - Confirmed reviews ALL

Lovely size room. bed was hard .fixtures looking tired .could have had brighter lights in bathroom .needs a revamp to keep up with competition .lovely pool area .convenient location for meeting up with freinds .

Dear Guest, Thank you for taking the time to share your feedback about your stay with us ! We’re pleased to hear you enjoyed the spacious room, our pool area and the convenience of our location for meeting with friends. Your positive comments are truly appreciated. At the same time, we sincerely regret that several aspects of your stay did not meet expectations. We’re sorry to hear that the bed was uncomfortable for you, guest comfort is a top priority, and your feedback will be shared with our teams as we review bedding options. We also appreciate your comments regarding the lighting, worn fixtures and cupboard handles. These observations are valuable and will be considered as part of our ongoing maintenance and refurbishment planning to ensure we remain competitive and provide a more refreshed environment. Additionally, thank you for bringing the concern about the smell of smoke to our attention. Please be assured that we take such matters seriously and will continue to monitor and address any issues to maintain a comfortable environment for all guests. Your feedback helps us identify areas for improvement and we truly value your insights. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience in the future. Warm Regards, Mantra Sun City Team

Customer review rating 5.0/5

Aliana F. Couples - Confirmed reviews ALL

it was great would definitely come back again

Dear Aliana, Thank you so much for leaving your wonderful feedback! We’re delighted to hear that you had such a fantastic stay and that you found the hotel to be clean, comfortable and welcoming. It’s great to know the air conditioning was set for your arrival and that our team could have your room ready earlier than expected after your early morning arrival, we understand how tiring travel can be and we’re pleased we could make your wait a little easier. We truly appreciate your kind words about our front desk team member and will pass on your compliments to our team. It’s especially rewarding to know you would choose to stay with us again and we look forward to welcoming you back for another enjoyable visit in the future. Best Regards, Mantra Sun City Team

Customer review rating 2.0/5

Kai B. Friends - Confirmed reviews ALL

Stayed many times however this time required to give credit card hold of $200 , which I felt was unnecessary.

Dear Guest, Thank you for your continued loyalty and for sharing your feedback with us. We understand your concerns regarding the $200 bond. Please note that this is a required policy for stays and the credit card hold is necessary as part of our standard security procedures. To improve the guest experience, we will work on communicating this requirement more clearly prior to arrival, so expectations are set in advance. We also appreciate you bringing the issue with the ironing board to our attention. This is not the standard we strive for and our team will address and replace any faulty equipment promptly. Thank you again for your valuable feedback. We look forward to welcoming you back and providing you with an even better experience next time. Best Regards, Mantra Sun City Team

Other web-users rate our hotel

  • 668 reviews 9.3/10 Location
  • 1,016 reviews 6.6/10 Room
  • 603 reviews 7.2/10 Service
  • 32 reviews 5.6/10 WiFi
  • 368 reviews 4.8/10 Cleanliness
  • 367 reviews 8.8/10 Pool
  • 138 reviews 6.5/10 Breakfast

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