Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.1/5 1,608 reviews

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Mantra Southbank Melbourne - Image 1
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Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,608 reviews

Customer review rating 3.5/5

Belinda B. Couples - Confirmed reviews ALL

Staff very friendly and welcoming, we booked a spa apartment and were upgraded upon check in, however the upgrade had no spa?!? The whole internal building, rooms etc are very tired and worn, desperately in need of an upgrade. The carpet was lumpy and worn, paint peeling and bathroom looked to be resealed multiple times. The breakfast was ok, bacon was pretty chewy however the pancake machine was great!

Dear Belinda, thank you for staying with us and for your feedback. I’m glad you enjoyed your stay, our friendly team, and our great location. I’ve shared your comments with my team. We hope to see you again soon and look forward to welcoming you back. Sincerely, Jens Corder

Customer review rating 3.5/5

Ben S. Business - Confirmed reviews ALL

Road noise was an issue

Dear Ben, thank you for staying with us and sharing your feedback. I’ve shared your helpful comments with my team. We look forward to welcoming you back soon. Best regards, Jens Corder

Customer review rating 3.0/5

Alan B. B. Business - Confirmed reviews ALL

On arrival I was not booked in at Mantra Southbank even though booking was confirmed via email 3 days prior, but was finally sorted after a few hours. Bed was uncomfortable, bedroom tv had no remote, had to operate it manually and reception was bad. room was dated with wall paper coming of the walls. Room phone cord kept falling out and reception did not answer via this phone I had to use my mobile to call reception who took over 20 min to answer other than that everything else was fine.

Customer review rating 5.0/5

Junizah J. K. Families - Confirmed reviews ALL

Close to Myer Sydney music bowl, great restaurant, and the hotel was just perfect and clean.

Dear Junizah, thank you for staying with us and sharing your feedback. I’m glad you enjoyed your stay, our location, and our facilities. I’ve shared your helpful comments with my team. We look forward to welcoming you back soon. Best regards, Jens Corder

Customer review rating 0.5/5

Sneha K. Couples - Confirmed reviews ALL

Worst stay, the bed had 2 mattress and there were not on level, it was too painful to sleep and we had to check out early morning because of that. Back pain is so horrible we had to spend lots of massage and physiotherapy as we had to get back in shape for our work

Dear Sneha, thank you for staying with us and for taking the time to share your feedback. While I wish you had a better experience, feedback like this helps us learn and improve. I have immediately asked my housekeeper and maintenance team to review the room. We work hard to deliver a great guest experience, and in this case, we fell short. If you give us a chance to earn back your trust, I assure you we will do our best to provide you with the great hotel experience that so many of our guests have grown to love. Best regards, Jens Corder

Other web-users rate our hotel

  • 1,055 reviews 9.4/10 Location
  • 1,477 reviews 5.4/10 Room
  • 1,008 reviews 8.5/10 Service
  • 21 reviews 7.4/10 WiFi
  • 630 reviews 3/10 Cleanliness
  • 261 reviews 7.1/10 Breakfast
  • 240 reviews 6.1/10 Value
  • 210 reviews 4.2/10 Vibe

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