Dear Mikaela M., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our excellent location, the pools, and the availability of gluten-free options. Your kind words about our staff will be shared with the team. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear H. Hollier, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient for your north coast adventures and enjoyed the relaxing atmosphere. We look forward to welcoming you back for another enjoyable experience. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Allan H., Thank you for your feedback regarding your recent stay. I regret to learn of your discomfort with the mattress and the check-in experience. Your comments are valuable, and I assure you that they will be taken into consideration for future improvements. Best Regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Brian A., Thank you for taking the time to share your experience at Mantra on Salt Beach Kingscliff. We are delighted to hear that you enjoyed the lovely room and the beautiful views that you requested. We sincerely apologize for the inconvenience you encountered during your arrival due to the conference taking place in the foyer. We understand how important first impressions are, and we appreciate your feedback regarding the setup of events in the common areas. Your suggestion to consider alternative locations for functions is valuable, and it will be taken into consideration as we strive to enhance our guests' experiences. We are pleased to know that once the conference concluded, you were able to fully enjoy your stay. We look forward to welcoming you back and ensuring a more seamless experience during your next visit. Best Regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Carol D. M., Thank you for sharing your feedback regarding your recent stay at Mantra on Salt Beach. We are pleased to hear that you appreciate our fabulous location and easy access to the beach. However, we sincerely apologize that your experience was marred by the condition of our facilities. We take cleanliness seriously, and your observations about the need for enhanced oversight and attention to detail are valuable to us. We continuously strive to maintain a high standard, and your insights will be reviewed with our team to ensure we address any areas that require improvement. Your satisfaction is important to us, and we appreciate your input as it helps us enhance our guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Beverly, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the accommodation acceptable, although we’re sorry that aspects of your stay caused frustration. We sincerely apologise for the delay with the release of your security deposit. We understand how concerning it is to see the charge still active after checking out, particularly when you are being charged interest as a result. We also appreciate your frustration after contacting us on 7 September and being advised that the release sits with the banks. We are following this matter up to ensure the status of the security deposit is clarified and resolved as quickly as possible. We’re sorry that this has caused you unnecessary inconvenience. We also appreciate your comments regarding the kitchen facilities. We understand your concerns about the fire alarm notice and the condition of the dishwasher, and we will pass this feedback on to our maintenance team for review. Thank you again for bringing these matters to our attention. We value your feedback and apologise that your experience, particularly regarding the security deposit, fell short of expectations. Regards, Heidi Spalding Assistant Manager Mantra On Salt Beach Kingscliff

Dear Maddelene, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Heidi Spalding Assistant Manager Mantra On Salt Beach Kingscliff

Dear Greg, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again soon! Warm regards, Abbey Assistant Manager

Dear Amanda, Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear that your anniversary stay did not live up to your expectations, particularly given the special memories you and your husband have of celebrating your wedding with us in 2015. It’s disappointing to hear that the anniversary occasion you noted in your booking was not acknowledged by our team, and that nothing had been arranged in your room. We completely understand how upsetting this must have been, especially when returning to a place that holds such significance for you both. We’re also very sorry to hear about the condition of the bathroom, dusty shutters and uncomfortable pillows. This is certainly not the standard of presentation or comfort we want our guests to experience. Your comments have been shared with our housekeeping and management teams so these concerns can be addressed. Most importantly, we’re sorry that your stay left you feeling disappointed in a place that was once associated with such wonderful memories. We truly value the fact that you chose to return to us for such a meaningful occasion, and we regret that we didn’t deliver the experience you deserved. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Scott, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the gardens and will take your observations about the room amenities and foyer into consideration. We aim to provide a comfortable experience for all our guests. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Gayleen, Thank you for your positive feedback regarding our beautiful location and facilities. We appreciate your comments about the room needing a refresh and the bar closure. We take all guest feedback seriously and will consider your points for future improvements. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Megan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Heidi Spalding Assistant Manager Mantra On Salt Beach Kingscliff

Dear Craig, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Heidi Spalding Assistant Manager Mantra On Salt Beach Kingscliff

Dear Amanda, Thank you for sharing your feedback regarding your recent stay. I sincerely regret that your experience did not meet your expectations. We appreciate your comments about the room condition and the flushing issue, which will be noted for our ongoing assessments. We aim to provide a comfortable environment for all our guests, including those with disabilities. Your insights are invaluable, and we will continue to work on enhancing our services and facilities. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Hans K., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our accommodations and found our staff friendly. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Byron J. C., Thank you for taking the time to share your feedback regarding your recent visit to Mantra on Salt Beach Kingscliff. We sincerely regret that your initial experience did not meet your expectations due to the issues you encountered in your room. Please accept our apologies for the inconvenience this may have caused. We appreciate your understanding as our team promptly addressed the situation by relocating you to a new room and offering additional amenities. It is gratifying to hear that you were pleased with the management of your concerns and that you found our staff to be helpful. Your comments regarding the condition of the property are valuable, and we will take them into consideration as we continually strive to improve our facilities. We look forward to welcoming you back on your next visit, and we hope you will enjoy your stay in one of our suites. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Hazel, Thank you for your kind words regarding our lovely location and the lagoon pool area at Mantra on Salt Beach Kingscliff. We are delighted to hear that you enjoyed your short getaway with us. We sincerely apologize for the inconvenience caused by the early morning noise from the restaurant renovations. We understand how disruptive this can be to the relaxation you sought during your stay. Please rest assured that we take guest comfort seriously and will consider your feedback as we continue to manage the renovation process. Regarding the issues with the television, we appreciate your understanding and are pleased to hear that I was able to assist you. Your feedback about the missing remote and the need for clearer instructions has been noted for future improvements. We regret that the cafe was not open during your visit, and we hope to enhance our offerings in that area moving forward. Thank you once again for your comments. We hope to welcome you back for another enjoyable stay. Regards, Heidi Spalding Assistant Manager Mantra on Salt Beach Kingscliff

Dear Graeme J., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and appreciated the ease of the check-in process. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff

Dear Rosemary S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations to be enjoyable and well appointed. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Sourabh Malik Assistant Manager Mantra on Salt Beach Kingscliff