Mantra on Hay Perth 4 stars

Customer review rating (ALL Rating) 3.8/5 1,077 reviews

Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
Mantra on Hay Perth - Image 3
Mantra on Hay Perth - Image 4
201 Hay Street, 6004 PERTH, Australia

Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Telephone
Fax +61 8 9267 4838

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90 m²  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,077 reviews

TripAdvisor Rating  3.8/5  2,048 reviews

Customer review rating 3.0/5

Heather A. F. Couples - Confirmed reviews ALL

Tired hotel opposite A. dodgy hotel. No teabags, previous guests bratop underneath the lounge chair. Very slow check-in...only 1 person on at peak time.

Dear Heather, Thanks for your feedback. We’re sorry to hear your experience didn’t meet expectations. Your comments are valuable, and we’ll use them to improve our services. Team Mantra

Customer review rating 4.0/5

Christopher P. Couples - Confirmed reviews ALL

We haven’t stay here for a while, with this wasn’t disappointed. Accommodation was what we expected. Only issue we had was hallway noise from other tenants slamming of doors and shouting but this calmed down later at night. Overall would stay again

Dear Christopher, Thanks for sharing your experience! We’re glad you enjoyed your stay and appreciate your understanding regarding hallway noise. We're always here to ensure a comfortable visit, and we’d love to welcome you back for another break soon! Regards, Team Mantra

Customer review rating 2.5/5

Fiona V. Families - Confirmed reviews ALL

Fristly we had to go and get tea bags, secondly there was no where to plug the kettle in aside the floor or bathroom and thirdly we originally book 2 rooms and paid for them. On the day the second room was upgraded to a 2 bedroom apartment. So we didnt need one of the rooms as we were a family that could of all stayed in the apartment. We stayed in Mantra on Bond in Sydney and it was very nice. This is very tired and in need of a major upgrade

Dear Fiona, Thanks for your feedback! I'm glad you enjoyed our location. I’m sorry to hear that your room didn’t meet expectations, and I appreciate your comments about the kettle and room arrangements. Your insights are valuable, and we’ll take them into consideration as we continue to improve our guests’ experiences. Best wishes, Team Mantra

Customer review rating 2.0/5

Dianne K. Business - Confirmed reviews ALL

Found a cockroach in my bathroom, we I called reception I just got told so sorry we will check it for bugs tomorrow (was late at night). No note or conversation to say whether my room was checked or not. Shower was terrible, no hot water for 20 minutes, then finally heated up and then only lasted for 30 seconds. I asked for maintenance to check the shower, they did and nothing was wrong yet could not have a warm/hot shower for longer than 30 seconds.

Dear Dianne, I’m truly sorry to hear about your experience with the cleanliness and the shower issues during your stay. I understand how frustrating this must have been for you. We appreciate your feedback and will use it to improve our services moving forward. Please know that your comfort is important to us. Best regards, Team Mantra

Customer review rating 0.5/5

Brown C. Business - Confirmed reviews ALL

The staff were lovely, however unfortunately the hotel itself is quite worn and outdated. On top of that, the room smelled simultaneously like mould, stagnant drains and cleaning chemicals. Huge gap under the front door which anyone could shove a camera under, or a hook to break into the room. The sheer curtain was broken so didn't cover the entire window, as small as it was! The only entry point into the room was through the drains or underneath the gap of the front door, and yet there were mosquitos and some kind of small flies in the room - I woke up with bites on my face and arms..

Dear Brown, Thank you for sharing your feedback. We are so sorry to hear about the issues you encountered during your stay. While we are pleased to know that you found our staff to be welcoming, we deeply regret that the condition of the room did not meet your expectations. We understand how unpleasant the smell and the insects were, and we sincerely apologize for this. Your comments about the door gap and broken curtain are concerning, and we will be addressing these issues immediately with our maintenance team to ensure that future guests do not experience the same problems. Your feedback is invaluable in helping us improve, and we will make it a priority to look into the areas you've mentioned to provide a more comfortable and secure environment for our guests. We truly hope you’ll give us another chance to serve you better in the future. Thank you again for bringing these matters to our attention. Regards Team Mantra

In partnership with TripAdvisor

Other web-users rate our hotel

  • 742 reviews 8.1/10 Location
  • 1,300 reviews 5.7/10 Room
  • 906 reviews 7.9/10 Service
  • 58 reviews 2/10 WiFi
  • 572 reviews 3.5/10 Cleanliness
  • 317 reviews 3.7/10 Amenities
  • 216 reviews 3.8/10 Vibe
  • 46 reviews 3.4/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Perth

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.