Dear Eidre, Thank you for sharing your wonderful feedback. We are delighted that you received a warm welcome and found your room comfortable and our location convenient for both the airport and the city. We especially appreciate your kind recognition of our night reception team member, and we will be pleased to share your comments with the team. We are sorry that the Wi-Fi coverage and connection speed did not meet expectations. Your feedback is valuable, and we will review this with the relevant team as we work to improve the experience for our guests. Thank you for your loyalty as an ALL Gold member. We hope to welcome you back to Mantra on Hay Perth for another enjoyable stay. Kind regards, Chloe Lee Front Office Manager Mantra on Hay Perth

Dear Larissa, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We sincerely apologise that the pool was not at the expected temperature and for the maintenance issues you experienced with the air conditioning and bedroom lighting. We understand how disappointing this would have been, particularly as the heated indoor pool was one of the main reasons you chose to stay with us. Your comments have been shared with the relevant teams for review and follow-up. We appreciate you bringing these matters to our attention. Sincerely, Team Mantra

Dear Camila, Thank you for taking the time to share your feedback. We’re very sorry to hear that the odour in your room and throughout the building affected your stay. We sincerely apologise for the concerns you raised regarding the mould smell, bathroom condition, and ventilation. We understand how important a fresh and comfortable environment is, and your comments have been shared with the relevant teams for review and follow-up. We appreciate your honest feedback as it helps us identify areas where improvements are needed. Sincerely, Team Mantra

Dear Stephen, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our convenient location, found the hotel well-equipped for your needs, and experienced friendly service from our team. We also appreciate your comments regarding the condition of the property. Your feedback about the need for refurbishment and the appearance of the rooms has been noted and shared with the relevant team for review as we continue to improve our facilities. Thank you again for your valuable feedback. We look forward to welcoming you back in the future. Regards, Team Mantra

Dear Vicki, Thank you for your wonderful review! We’re delighted to hear that you found your stay comfortable and appreciated the cleanliness of our property. Your kind words mean a lot to us, and we’re pleased we could provide you with a great experience. We look forward to welcoming you back to Mantra on Hay on your next visit. Regards, Team Mantra

Dear Loren, Thank you for choosing to celebrate your birthday with us and for taking the time to share your feedback. We’re delighted to hear you had a lovely stay and that our reception team made such a positive impression. It’s especially wonderful to know that the team member who welcomed you made you feel valued through her friendly, professional, and welcoming service. We’ll be sure to pass on your kind words to her. We’re sorry to hear that the pool did not meet your expectations during your stay. We understand how disappointing this would have been, particularly as it was one of the main reasons you chose to stay with us. We apologise that your experience did not align with what you were expecting. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another stay in the future. Regards, Team Mantra

Dear Laura, Thank you for taking the time to share your feedback. We’re pleased to hear you had a lovely and comfortable stay and that it provided a welcome break away from home. We’re sorry to hear that your interactions with our team left you feeling uncomfortable, and we apologise if our service did not make you feel as welcome as you should have. We also appreciate your comments regarding the noise, the availability of fresh towels during your stay, and your suggestion of offering a food or dinner voucher. Feedback like yours is valuable and helps us improve the overall guest experience. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future. Regards, Team Mantra

Dear Marcus, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Mantra

Dear Paula, Thank you for taking the time to share your detailed feedback following your 12-night stay. We’re pleased to hear you enjoyed our convenient location, found the apartment amenities excellent, and that our team was able to promptly resolve the issue you experienced during your stay. We’re sorry, however, that your arrival and overall experience did not fully meet your expectations. We apologise for the delay in having your room ready at check-in, the disruption caused by the maintenance works, and the lack of advance communication regarding the noise. We also regret that the service you received at reception on that occasion fell short of the welcoming experience we strive to provide, particularly as a Gold Accor member. Your comments regarding our dining recommendations and Wi-Fi coverage are also appreciated and will be reviewed with the relevant teams as we continue to improve our guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Regards, Team Mantra

Dear Jaya, Thank you for your kind feedback. We’re delighted to hear you enjoyed our central location, found the check-in process easy, and appreciated the convenience of our parking. It’s also wonderful to know our team helped make your stay a comfortable one. We also appreciate you letting us know about the shower head. Your feedback has been shared with our maintenance team so it can be inspected and attended to. We look forward to welcoming you back again soon. Regards, Team Mantra

Dear Georga, Thank you for taking the time to share your feedback. While we’re pleased to hear our team provided a warm welcome and were able to upgrade your room for your son's birthday, we’re truly sorry that the rest of your stay did not meet your expectations. We sincerely apologise for the concerns you experienced with the cleanliness and condition of the room, the pool facilities, the noise throughout the night, and the overall comfort of your stay. We understand how disappointing this must have been, especially when you were looking forward to a special family getaway. Your comments have been shared with the relevant teams for review, as they help us identify areas where improvements are needed. We appreciate you bringing these matters to our attention and regret that your experience was not a positive one. Sincerely, Team Mantra

Dear Darren, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience fell so far below your expectations and that you chose to check out shortly after arriving. We sincerely apologise for the concerns you raised regarding the cleanliness and condition of the room, the noise, and the overall presentation of the property. This is not the standard we aim to provide, and your comments will be shared with the relevant teams for review and follow-up. We also understand your concerns regarding your refund request. If this has not yet been resolved, please feel free to contact us directly so we can review the matter with you. Sincerely, Team Mantra

Dear Brenda, Thank you for your wonderful feedback and for your continued support. We’re delighted to hear that our team made you feel welcome once again and that the late check-in and service helped make your stay enjoyable. It’s always a pleasure to welcome you back, and we truly appreciate your kind words. We look forward to seeing you again on your next visit. Regards, Team Mantra

Dear Steve, Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our great location and had an overall enjoyable stay with us. We also appreciate your comments regarding housekeeping frequency and the bedding setup. Guest feedback like yours is valuable and helps us identify areas where we can improve the overall guest experience. Thank you again for your recommendation, and we hope to welcome you back for another stay soon. Regards, Team Mantra

Dear Scott, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations, particularly as an Accor member. We understand your disappointment regarding the security deposit and the room amenities. Guest feedback is important to us, and your comments will be taken into consideration as we continue to review our services and communication with guests. We appreciate you sharing your experience and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Team Mantra

Dear R., Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and that your impression of the property fell short. We value your comments and will continue working on improvements to provide a better experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Regards, Team Mantra