Mantra Hindmarsh Square Adelaide 3 stars

Customer review rating (ALL Rating) 4.4/5 1,802 reviews

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55 67 Hindmarsh Square, 5000 ADELAIDE, Australia

Description

Hotel extras

  • Mantra Hindmarsh Square offers premier apartment style accommodation in Adelaide's buzzing CBD

  • Our professional and friendly team can assist guests day or night with our 24 hour reception

  • Enjoy the convenience of dining at our onsite restaurant serving up fresh and flavourful meals

  • Ideal venue for small meetings & events with a function room comfortably seating 40 delegates

  • Work out in our onsite gym, equipped with state of the art facilities for a productive session

Our accommodation(s)

Hotel location

Mantra Hindmarsh Square Adelaide

55 67 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.924887, 138.604667

Telephone
Fax +61 8 8412 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,802 reviews

Customer review rating 1.0/5

Craig S. Families - Confirmed reviews ALL

One night there was a fire alarm at 1.30am requiring evacuation. All the guests moved out in an orderly fashion which was commendable. However, the hotel staff (or wardens) were conspicuously absent. There was nobody from the hotel to provide guidance, assist with the evacuation or provide any information after evacuation. In the morning, there was no information about the event, and the front desk staff did not provide any information or apology. (They could have posted some information in the lifts for example). My family and I were at the hotel for relaxation, and this event left us unsettled and restless for the rest of the night and the next day.

Dear Craig S., Please allow me to express my sincerest apologies for the distress caused by the fire alarm activation during the early hours of your stay. Due to an unfortunate technical fault relating to the sprinkler pressure monitoring system within the building, the alarm was triggered and automatically activated the evacuation procedure. I completely understand that being evacuated in the middle of the night would have been extremely unsettling and disruptive for both you and your family. I am also very sorry that a more direct apology and explanation was not provided to you upon departure the following morning. While members of our management team, including myself, spoke with several guests during the morning, I regret that we did not have the opportunity to personally reassure you and your family regarding the cause of the incident. I am very sorry that no public apology was made in lifts as you expected, as this may not have been ideal to put posters in the lifts. We very much appreciate your loyalty to Accor and always endeavour to provide the best available room and upgrade options to our valued loyalty members. In this instance, the only larger room categories available during your stay were located on the Hyde Street side of the building and you originally had reserved Parkview suite. This should have been communicated more clearly to you at the time of arrival, and I apologise for this oversight. Thank you again for bringing these matters to our attention. We genuinely value your feedback and appreciate your understanding regarding an incident that was unfortunately beyond our control. The team and I sincerely hope to have the opportunity to welcome you back in the future and provide you with a far more seamless and enjoyable experience. Sincerely, Shyam Patil Operations Manger

Customer review rating 4.5/5

Anitha B. Solo - Confirmed reviews ALL

good

Dear Anitha B., We very much appreciate your comments regarding your stay at the Mantra Hindmarsh Square Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shyam Patil Operations Manager

Customer review rating 5.0/5

Ciara C. Families - Confirmed reviews ALL

Excellent customer service, very child friendly staff.

Dear Ciara, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we are delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon! Sincerely, Shyam Patil Operations Manager

Customer review rating 4.0/5

Bernard C. Friends - Confirmed reviews ALL

It was lovely to have view over park for just overnight stay. Breakfast was also lovely

Dear Bernard, Thank you for your feedback regarding the bathroom facilities. For any future stays, we kindly recommend contacting us directly to request one of our accessible rooms, which are specifically designed with additional mobility features, including grab rails and improved bathroom accessibility, to provide a more comfortable experience for guests with mobility requirements. We are delighted to hear you enjoyed the park view from your room and that you had a lovely breakfast during your stay. We appreciate your feedback and look forward to welcoming you again in the future. Sincerely, Shyam Patil Operations Manager

Customer review rating 1.5/5

Alaa O. Business - Confirmed reviews ALL

I checked in and found a used tissue in one of the rooms in the suite. As I was alone, I did not need to use the additional room. However, when I went to the restroom, I found a dirty towel folded and hanging on the rack. It was clear that the room had not been properly cleaned after the previous guest. I went to reception with photos of what I had found, and they relocated me to another room. The staff were cooperative and addressed the issue immediately; however, if there had been no vacancy, it would have been a significant issue.

Dear Alaa, Thank you for taking the time to share your feedback. Please accept our sincere apologies regarding the cleanliness issues you encountered upon arrival. Finding a used tissue and a dirty towel in the suite is certainly not the standard we aim to provide, and we understand how disappointing and concerning this must have been. We appreciate you bringing this matter to our attention immediately, and we are glad our reception team was able to assist promptly by relocating you to another room. Your comments have been shared with our housekeeping team for further review and follow-up to ensure greater attention to detail moving forward. Thank you again for your understanding, and we hope to have the opportunity to provide you with a much more seamless experience in the future. Sincerely, Shyam Patil Operations Manager

Other web-users rate our hotel

  • 896 reviews 8.9/10 Location
  • 1,187 reviews 7.7/10 Room
  • 924 reviews 9.1/10 Service
  • 12 reviews 4.5/10 WiFi
  • 569 reviews 7.2/10 Comfort
  • 368 reviews 7/10 Cleanliness
  • 271 reviews 7.9/10 Breakfast

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