BreakFree Great Sandy Straits Hervey Bay 3.5 stars

Disappointed with late check in experience

The location was perfect. The unit was not what expected. Nice size beautiful outlook. But steep stairs leading up to unit. No lift. Should of been advised when booking Unit carpets stained, loose carpet on bottom stairs leading to master bedroom. Only had 5 chairs for table setting. Floor needed a mop. The roasting pan was rusty the bowls dirty. Did not expect to have to wash up before cooking. No storage bowls. For the price we paid i would of expected this unit to be in top condition. at least matching crockery not ones with faded patterns.

Nothing to complain about. Only one suggestion to start WIFI services as normal 4G / 3 G network at that location is pathetic. This is the second time I have stayed there.

Perfect location with stunning views. Would have been a 10/10 except apartment was very musty and mould on back of curtains which affected my asthma and allergies

The room was very clean. Staff member at check in was professional and friendly. We accidentally broke a wine glass so we replaced that before our check out. The only complaint is there is a fire alarm directly above the bed, the light was extremely bright and kept us awake. We were unable to inform the reception of the alarm and the glass accident as we checked out before reception hours.

The room had not been cleaned properly or opened up prior to our arrival and smelt stale and old. Kitchen and microwave oven were dirty.

Really enjoyed a relaxing few days at a really nice location.

It was very relaxing but we were limited to what we could do because of the restrictions due to COVID 19

The Government tell everyone to Hit the road. The only thing is. They forgot to tell the Business's to Let us in. But it was super quiet, A lot of older residents didn't seem to like visitors in THERE Territory.

Very relaxing ,great sea views , very quiet ,

This is the 3rd time we have stayed at the Breakfree Great Sandy Straits and have never been disappointed.

Property overall is lovely however unit it self is tierd . Bed was hard, couch was lumpy, shower leaked on the floor. And kettle.woukdnt shut off Which made.it uncomfortable stay

We love to stay here as it has great self contained accommodation and beautiful extensive gardens with x2 pools and is close to restaurants. We stay on the 2nd floor which is only accessible by stairs so not for the elderly. Also to have a shower you need to step up over the spa but we are OK with that as we love to have an in-house spa. We stay for 2 nights which is very affordable. We have stayed 5 times & will stay again.

The hotel is positioned to give fantastic views of the water, but that's about where the glowing review ends. Acknowledging that we were coming out of the pandemic, the overall management and maintenance was very disappointing. Despite leaving phone messages and emailing the hotel many times in advance of our arrival, they failed to ever return even one of my inquires. On arrival at the hotel, we were told that there were no leisure bookings for another week yet (ie with the inference that we didn't have a booking), then we were told that our room wasn't ready and we needed to come back later. I needed to go over to the Mantra next door (same hotel chain) and have a robust conversation with their reservations staff to find out that the previous information was completely incorrect - we did have a booking and our room was waiting for us. The room (111) was clean but dated, the couch was probably more than 5 years past its use by date and we needed to stuff all of the spare blankets in the room under the couch cushions so that we could sit comfortably on it to watch TV. All of the door shelves in the fridge were broken, so we had limited fridge space to store our cold items. Despite the hotel's website listing all of the wonderful facilities at the hotel, it wasn't until we actually got our keys to room 111 and our welcome letter that we discovered that all of the facilities were unavailable due to COVID-19. Shame that they couldn't give you that information in advance, as it meant that we needed to replan some of our meals because we could no longer use the BBQs. The location and view is very relaxing, but unfortunately the lack of customer service from the hotel spoiled the experience, and the dated feeling from the room and furniture left us feeling ... disappointed.

The view and location absolutely beautiful but the biggest let down in the hygiene and comfort of the room we stayed in. Needs som serious TLC. Floors on arrival were filthy (babies clothes ended up black and dust and cobwebs ) Curtains need replacing , filthy and old ! Carpet in main bedroom stinks and worn . No fitted sheets on bed just a normal sheet that would just keep coming off . Blankets stunk. Back table filthy and I’m talking dust and dirt on it that looks like hasn’t been cleaned for MONTHS . Walls dirty . Understand the place was probably not used during the covid lockdown however prior to our arrival should have been wiped over etc. so sad that this apartment has been so neglected as it has so much potential . Give it s fresh coat of paint , new carpet and a deep clean and would have be 100 times of an improvement . Also back bedroom is a HUGE hazard as the door doesn’t latch back and if the back door is open this blows shut at full worse and could knock someone out , having two children stay there this was a huge panic for us so couldn’t have doors open . Very disappointed in the room . Definitely would return if not all rooms were like that