BreakFree Great Sandy Straits Hervey Bay 3 stars

Customer review rating (ALL Rating) 4.3/5 524 reviews

BreakFree Great Sandy Straits Hervey Bay - Image 1
BreakFree Great Sandy Straits Hervey Bay - Image 2
BreakFree Great Sandy Straits Hervey Bay - Image 3
BreakFree Great Sandy Straits Hervey Bay - Image 4
17 Buccaneer Drive, 4655 URANGAN, Australia

Description

Hotel extras

  • Enjoy your own delicious budget friendly alfresco dinner at the resort's BBQ area

  • Make the most of the outdoor lifestyle with marina & beach frontage

  • Cool off in our large relaxing lagoon style pool or 25 metre lap pool

  • With a full size court at the resort, why not spend the afternoon enjoying a game of tennis?

  • Our secure on-site parking ensures your vehicle's safety and security

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio

Photo out of - Studio

Relax on the balcony or patio of your Studio Apartment as you take in the surrounding bay views. The perfect choice for short getaways for singles or couples. Rooms feature A/C, TV & DVD player & a complimentary car space.

  • Views:

    Bay view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DVD player
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 2 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Bay view
  • Most of the accommodation: Balcony
See availabilities

Apartment

1 Bedroom Lock Off Apartment

Photo out of - 1 Bedroom Lock Off Apartment

Enjoy uninterrupted views of the ocean in a light and airy 1 Bedroom Suite. Rooms feature a fully equipped kitchen, air conditioning, TV and DVD player, lounge area, in room laundry facilities, balcony or patio and a complimentary car space.

Max. number of persons
2
Area
From 53 m² / 570 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • DVD player
  • Music TV channels
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

The 2 Bedroom one bath apartments are fully self-contained. The whole family will have room to kick back and enjoy the holiday in these apartments, with a living area, dining area, and a fully equipped kitchen and balcony with views of the ocean or marina

Max. number of persons
4
Area
From 90 m² / 968 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • DVD player
  • Music TV channels
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Ground Floor Apartment

Photo out of - 2 Bedroom Ground Floor Apartment

The 2 Bedroom one bath apartments are fully self-contained. The family will have room to kick back and enjoy the holiday in these apartments, with a living area, dining area, and a fully equipped kitchen and a grassed patio with Ocean or Marina views.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 90 m² / 968 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 11 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • DVD player
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Room for hearing impaired guests
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
See availabilities

Apartment

3 Bedroom Apartment

Photo out of - 3 Bedroom Apartment

For larger families or groups, 3 Bedroom Apartments are great value , comfortably accommodating up to 6 people. The apartments are spacious and self-contained, each with it's own laundry facilities and large kitchen, living & dining area and balcony.

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 105 m² / 1130 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • DVD player
  • Music TV channels
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

3 Bedroom Top Floor Apartment

Photo out of - 3 Bedroom Top Floor Apartment

For the ultimate ocean or marina views, head straight to the top and book a 3 Bedroom Top Floor Apartment. Spacious with everything you need including a large living area, fully equipped kitchen, dining area, air conditioning, laundry and balcony.

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 205 m² / 2206 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • DVD player
  • Music TV channels
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Top Floor Apartment

Photo out of - 2 Bedroom Top Floor Apartment

Luxurious 2Bedroom Top Floor apartment with stunning ocean or marina views. Spacious and features fully equipped kitchen, laundry and balcony with breathtaking views. Master bedroom has Queen Bed and Spa bath, second bedroom has twin or double bed.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 90 m² / 968 sq ft

Bedding

Queen size bed(s) x1

Bunk bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • DVD player
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

BreakFree Great Sandy Straits Hervey Bay

17 Buccaneer Drive
4655 URANGAN
Australia

GPS:-25.291821, 152.90939

Telephone
Fax +61 7 4125 1688
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Air conditioning
  • 100% Non Smoking Property
  • 39 rooms
  • 39 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets not allowed

Family

Services for children

  • Board games available
  • Green area
  • Tourist guide for families

Well-being

Lagoon Pool/Lap Pool

  • Outside
  • On site

BreakFree Great Sandy Straits

  • On site
  • Sauna room

Sports and leisure

Private beach

  • Nearby

Tennis

  • Nearby

Table tennis

  • On site
  • On site
  • Indoor parking
  • Private
  • One parking space
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

Security

  • Well-lit parking
  • Controled access parking

Pool

Photo out of - Pool

Cool off with a refreshing dip in our large outdoor, lagoon style pool. Alternatively, you can choose to keep fit by swimming laps in our 25 meter lap pool. Both are perfect on a hot summers day, especially after a big day out exploring Hervey Bay

Lagoon Pool/Lap Pool

Keep the family entertained with 2 unheated swimming pools, One Lagoon Syle pool and the other Lap pool.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Shower

Dimension

  • Pool Depth Min: 0.4 m / 1.3 ft
  • Pool Depth Max: 1.79 m / 5.9 ft

Cool off with a refreshing dip in our large outdoor, lagoon style pool. Alternatively, you can choose to keep fit by swimming laps in our 25 meter lap pool. Both are perfect on a hot summers day, especially after a big day out exploring Hervey Bay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  524 reviews

Customer review rating 5.0/5

Jami M. Solo - Confirmed reviews ALL

Dear Jami, Thank you for your lovely review. We're delighted to hear you enjoyed your four-night stay and were pleasantly surprised by the quality of the unit. It's wonderful to know you found everything clean, comfortable and well equipped, and that you were able to make the most of our fantastic beachfront location, nearby marina and restaurants. Your kind comments about our friendly team, pool and grounds are greatly appreciated. We hope to have the pleasure of welcoming you back for another relaxing stay soon! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 4.5/5

Trent J. Solo - Confirmed reviews ALL

Dear Trent, Thank you for taking the time to share your feedback. We're pleased to hear you had a comfortable stay and enjoyed the well-equipped unit, lovely deck and beautiful views. We sincerely apologise for the confusion caused by the payment reminder emails prior to your arrival. We understand how these repeated messages could have caused concern, particularly when your credit card details had already been provided as part of your booking. We appreciate you bringing this to our attention and will pass your feedback on to the relevant team. We're also sorry to hear you did not receive your welcome drink voucher. As we don't have a bar onsite at BreakFree, our welcome drink offering is provided in the form of a drink voucher to enjoy at Mantra. This is normally provided during the check-in process, and we apologise if this was inadvertently overlooked. Wi-Fi is also available for guests, and our team would have been more than happy to assist with access during your stay had we known you required it. We regret that this was not made clearer to you on arrival. Thank you again for your feedback. We value your comments as they help us improve the guest experience, and we hope to have the pleasure of welcoming you back in the future. Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 2.5/5

Silvia T. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at BreakFree Great Sandy Straits. We’re pleased to hear that you enjoyed our beautiful marina location and found your apartment tidy and well presented. However, we sincerely apologise for the maintenance and cleanliness issues you experienced during your stay. Your comments regarding the bedroom fan have been brought to the attention of our Maintenance team for investigation. Your feedback regarding the cleanliness of the dishes has also been shared with our Housekeeping team to ensure our standards are consistently maintained. We also apologise for the misunderstanding regarding the missing fan remote and, more importantly, for the lack of acknowledgement you received when raising your concerns with our Reception team. This is certainly not the level of service we strive to provide, and we will be addressing your feedback with the team. We genuinely appreciate you bringing these matters to our attention, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back for a much more positive experience in the future. Kind regards, Management Team BreakFree Great Sandy Straits

Customer review rating 5.0/5

Barry C. Families - Confirmed reviews ALL

Dear Barry, Thank you so much for your wonderful feedback and for choosing to stay with us year after year. Your continued loyalty over the past six years means so much to us! We're delighted to hear that Kat and Kathy have made your stays so enjoyable and that you always feel welcome. We truly appreciate your thoughtfulness and care for the room during your visits. It's guests like you who make what we do so rewarding. We look forward to welcoming you back again next year. Thank you for being part of the BreakFree family! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 3.0/5

Lyndal T. Friends - Confirmed reviews ALL

Dear Lyndal, Thank you for taking the time to share your feedback. We are very sorry to hear that your room did not meet your expectations. The condition of the curtains, blinds, air conditioning and dishwasher is certainly not the standard we aim to provide. We sincerely apologise for the disappointment and inconvenience caused. Your comments have been noted and will be shared with our maintenance and housekeeping teams so these matters can be addressed. We appreciate you bringing these concerns to our attention. Sincerely, Breakfree Great Sandy Straits Team

Dear Jami, Thank you for your lovely review. We're delighted to hear you enjoyed your four-night stay and were pleasantly surprised by the quality of the unit. It's wonderful to know you found everything clean, comfortable and well equipped, and that you were able to make the most of our fantastic beachfront location, nearby marina and restaurants. Your kind comments about our friendly team, pool and grounds are greatly appreciated. We hope to have the pleasure of welcoming you back for another relaxing stay soon! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 4.5/5

Trent J. Solo - Confirmed reviews ALL

I had a comfortable stay. Unit was well equipped with a nice deck and view.

Dear Trent, Thank you for taking the time to share your feedback. We're pleased to hear you had a comfortable stay and enjoyed the well-equipped unit, lovely deck and beautiful views. We sincerely apologise for the confusion caused by the payment reminder emails prior to your arrival. We understand how these repeated messages could have caused concern, particularly when your credit card details had already been provided as part of your booking. We appreciate you bringing this to our attention and will pass your feedback on to the relevant team. We're also sorry to hear you did not receive your welcome drink voucher. As we don't have a bar onsite at BreakFree, our welcome drink offering is provided in the form of a drink voucher to enjoy at Mantra. This is normally provided during the check-in process, and we apologise if this was inadvertently overlooked. Wi-Fi is also available for guests, and our team would have been more than happy to assist with access during your stay had we known you required it. We regret that this was not made clearer to you on arrival. Thank you again for your feedback. We value your comments as they help us improve the guest experience, and we hope to have the pleasure of welcoming you back in the future. Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 2.5/5

Silvia T. Friends - Confirmed reviews ALL

The place was tidy and well presente, location in the marina was great. Unfortunately we couldn't use the fan in the bedroom because it heats up dangerously and smelled like electrical burn. Some of the dishes were put away dirty and had to wash them again. After check out, we were called up for a fan remote missing, that was not there in the first place. Once let reception aware of the issues we had, there was no apology or offer or discount of any sort for the inconveniences.

Dear Guest, Thank you for taking the time to share your feedback following your stay at BreakFree Great Sandy Straits. We’re pleased to hear that you enjoyed our beautiful marina location and found your apartment tidy and well presented. However, we sincerely apologise for the maintenance and cleanliness issues you experienced during your stay. Your comments regarding the bedroom fan have been brought to the attention of our Maintenance team for investigation. Your feedback regarding the cleanliness of the dishes has also been shared with our Housekeeping team to ensure our standards are consistently maintained. We also apologise for the misunderstanding regarding the missing fan remote and, more importantly, for the lack of acknowledgement you received when raising your concerns with our Reception team. This is certainly not the level of service we strive to provide, and we will be addressing your feedback with the team. We genuinely appreciate you bringing these matters to our attention, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back for a much more positive experience in the future. Kind regards, Management Team BreakFree Great Sandy Straits

Customer review rating 5.0/5

Barry C. Families - Confirmed reviews ALL

This is why we come back every year we hate leaving

Dear Barry, Thank you so much for your wonderful feedback and for choosing to stay with us year after year. Your continued loyalty over the past six years means so much to us! We're delighted to hear that Kat and Kathy have made your stays so enjoyable and that you always feel welcome. We truly appreciate your thoughtfulness and care for the room during your visits. It's guests like you who make what we do so rewarding. We look forward to welcoming you back again next year. Thank you for being part of the BreakFree family! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 3.0/5

Lyndal T. Friends - Confirmed reviews ALL

Mould on the curtains and blinds. The blinds were in tatters, aircon vents didn’t exist, dishwasher inners broken.

Dear Lyndal, Thank you for taking the time to share your feedback. We are very sorry to hear that your room did not meet your expectations. The condition of the curtains, blinds, air conditioning and dishwasher is certainly not the standard we aim to provide. We sincerely apologise for the disappointment and inconvenience caused. Your comments have been noted and will be shared with our maintenance and housekeeping teams so these matters can be addressed. We appreciate you bringing these concerns to our attention. Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 4.5/5

Danielle M. Couples - Confirmed reviews ALL

Thank you for another opportunity to stay at Hervey Bay - Break Free Great Sandy Straits. It’s unknown how long the room we were in was unused for. There were places were dust had collected including on clothes hangers, so that was a little disappointing. Overall, the complex and staff were great!

Dear Danielle, Thank you for taking the time to share your feedback and for choosing to stay with us again at BreakFree Great Sandy Straits, Hervey Bay. We are pleased to hear that you enjoyed the complex and found our staff to be great. However, we sincerely apologise that the cleanliness of your room did not meet expectations. We appreciate you bringing the dust on the clothes hangers, under the bed and around the lounge area to our attention. This is certainly not the standard we aim to provide, and we will be following up with our housekeeping team to ensure these areas receive the attention they deserve. Thank you again for your valuable feedback. We appreciate your support and hope to have the opportunity to welcome you back for a much more enjoyable experience next time. Sincerely, BreakFree Great Sandy Straits Team

Customer review rating 5.0/5

Sue M. Couples - Confirmed reviews ALL

Great place to stay, room was very clean and great position. Staff very friendly

Dear Sue, Thank you for your lovely review! We’re delighted to hear you enjoyed the beautiful views and peaceful location. We really appreciate your feedback and hope to welcome you back again soon! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 3.0/5

Tania M. Couples - Confirmed reviews ALL

Old and in need of update, lights, rangehood and dishwasher not working. No fans. Couch old collapsed and smelly

Dear Tania, Thank you for taking the time to share your feedback. We sincerely apologise that the condition of the property did not meet your expectations during your stay. We are sorry to hear about the issues you experienced with the appliances, lighting, furnishings, and cleanliness of the crockery. We understand how disappointing this must have been, and we appreciate you bringing these matters to our attention. Your feedback has been noted and will be shared with our team for review and follow-up, as we are committed to improving the quality and comfort of our accommodation. Thank you again for your feedback, and we apologise for the inconvenience caused. Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 2.5/5

Michael R. Couples - Confirmed reviews ALL

When we arrived the site looked, dated, tired and that is what the room was, it was tired, old, cracking both inside and out. After climbing the stairs to our room on the top floor as there is no lifts, we saw the room was old but acceptable. Once settled in we sat on the couch to relax and found a used dental floss pick and some tablets in the crack of the couch. I went to shower and notice the shower screen/wall/viewing window was mouldy as was the shower curtain. The next day we bought some cleaning supplies and we cleaned the couch, tables, TV Remote, kitchenette thing, all windo sills and handles. Our stay was far more enjoyable knowing the room was clean. The bed was comfortable but sqeeky when moved on, the toilet seat was also squeeky. Our view of the ocean as tainted by what looked like dead palms right our our window and a spiral staircase to a roof top terrace we could not use. We overlooked the lap pool which we arent sure if it was dirty or just reflective of the poor weather we had. We made the holiday as enjoyable as we could being the light hearted couple we are. The location was very good, while not central to town it was quiet and we felt extremely safe in the gated community. We enjoyed ourselves and liked the proximity to the marina and the local restaurants. All the residents of the compound were lovely and friendly and welcoming whcih created a very positive atmosphere.

Dear Michael, Thank you for taking the time to provide such detailed feedback. We are pleased to hear that you enjoyed our convenient location, the peaceful surroundings and the welcoming atmosphere of the complex. However, we sincerely apologise that the condition and cleanliness of your room fell below expectations. Finding used items, tablets and unclean surfaces in the room, along with mould in the bathroom, is certainly not the standard we strive to maintain. We are particularly disappointed to hear that you felt you needed to purchase cleaning supplies and clean the room yourself to feel comfortable during your stay. Your comments regarding the room's general condition, furnishings and maintenance have also been noted and will be brought to the attention of the relevant team for review. We appreciate you acknowledging the positive aspects of your stay despite these shortcomings. Your feedback is valuable and helps us identify where improvements are needed. We sincerely apologise for the disappointment and thank you for sharing your experience. Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 4.0/5

Phil L. Friends - Confirmed reviews ALL

I booked 2 apartments at the same time for our group of 6 adults; when we arrived I found they were at opposite ends of this resort, a fair walk apart. Despite its age our apartment was in fairly good shape, although the main shower had a leak in the base. It was well equipped and very tidy, perfect for 4 adults, overlooking the Marina. We stayed Monday night - Friday morning and will probably be back (again).

Dear Phil, Thank you for your lovely review and for choosing to stay with us again! We’re delighted to hear that you enjoyed your apartment, found it well equipped and tidy, and appreciated the Marina views. We sincerely apologise for the inconvenience caused by the distance between the two apartments, the shower leak, and the confusion surrounding the booking details and late-night key collection. We understand how frustrating this must have been, particularly having to stay up late to let the other couple in. Thank you for bringing these matters to our attention, as your feedback helps us identify where we can improve our service. We truly appreciate your continued support and are so pleased to hear that you’re already thinking about your next visit. We look forward to welcoming you back again soon! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 3.5/5

William B. Families - Confirmed reviews ALL

Overpowering smell, similar to animal smell soon as you walk into the room. The blankets had a smell also, we had to use our own. The view was awesome the staff were exceptional. Just need a good clean and deodorise.

Dear William, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the amazing views and found our staff exceptional. However, we sincerely apologise for the unpleasant odour in the room and blankets, as well as the issues with the hot water supply. We understand how these concerns would have affected your comfort and enjoyment of your stay. We appreciate you bringing these matters to our attention and will pass your comments on to the relevant team for review and attention. Thank you again for your honest feedback, as it helps us identify areas where improvements are needed. Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 4.5/5

David A. B. F. Couples - Confirmed reviews ALL

we very much enjoy the unit a. location. we are regular visitors each year,

Dear David & B., Thank you so much for your lovely review a. for choosing to stay with us year after year! We’re delighted to hear that you enjoy the unit, the beautiful balcony views a. the convenient location. It’s wonderful to know that the unit continues to provide everything you need for a relaxing a. enjoyable stay. Kathy will be thrilled to hear your kind words, a. we truly appreciate your continued loyalty. We look forward to welcoming you both back again next year! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 4.5/5

Wendy D. Friends - Confirmed reviews ALL

great service on check in and well kept unit, very clean & provisioned with utensils

Dear wendy, Thank you for your lovely review! We’re so pleased you enjoyed the check-in experience and found the unit clean, well maintained and equipped with everything you needed. We appreciate your feedback regarding the Wi-Fi and apologise for the inconvenience this caused during your stay. We’re delighted to hear you’ll be back and look forward to welcoming you again! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 5.0/5

Sharon N. Couples - Confirmed reviews ALL

Best place i have stayed at. Absolute best water front view, swimming pools were fantastic, very tropical looking, great location,apartment had everything, very clean.close to everything. Defenently will be back again.

Dear Sharon, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed your stay, especially the stunning waterfront views, tropical swimming pools and fantastic location. It’s lovely to know you found the apartment clean, well-equipped and had everything you needed for a relaxing stay. We truly appreciate your kind words and look forward to welcoming you back again soon! 😊 Sincerely, Breakfree Great Sandy Strait Team

Customer review rating 3.0/5

Ekaterina D. Friends - Confirmed reviews ALL

Generally comfortable. However we would have liked better access for my mobility impaired friend. Had to enter our ground floor unit through the back as negotiating steps was difficult.

Dear Ekaterina, Thank you for your feedback. We’re pleased to hear that you found the unit generally comfortable, and we appreciate you sharing your experience. We’re sorry that access to the unit was challenging for your friend and understand how important clear information about accessibility is when planning a stay. We also appreciate your comments regarding the listing of facilities and the lack of Wi-Fi. Your feedback is valuable and helps us identify areas where we can improve the information we provide to future guests. Thank you for staying with us. Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 4.5/5

Laura C. Couples - Confirmed reviews ALL

Location was key, easy to check in even after reception closed. It was a little tricky with the car park due to the size of the car and the garage sizing. The apartment was well equipped however, the bed was in major need of replacement. As it was, there was no support and it felt like you were sinking in. Carpets in walkways to rooms smelt like cats. almost, probably some permanent residents living in the complex. Might be a time to remove and just have floorboards or tiles to reduce the smell build up all constructive feedback will definitely be back

Dear Laura, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location, found the apartment well equipped, and appreciated the easy check-in process. We sincerely apologise for the issues you experienced with the bed, the carpet odour in the common areas, and the difficulty with the car park. We appreciate you bringing these matters to our attention, and we will review them as part of our ongoing efforts to improve the comfort and experience of our guests. We’re also sorry that you felt overlooked when returning your key at check-out. This is not the level of service we aim to provide, and we apologise for the lack of acknowledgement. Thank you again for your honest and constructive comments. We value your feedback and are delighted to hear that you would consider staying with us again. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Sincerely, Breakfree Great Sandy Strait

Customer review rating 4.5/5

Lee S. Families - Confirmed reviews ALL

Friendly and efficient

Dear Lee, Thank you for your lovely review! We’re delighted you enjoyed the fantastic balcony views and found our team friendly and efficient. We truly appreciate your feedback and hope to welcome you back again soon! Sincerely, Breakfree Great Sandy Straits Team

Customer review rating 5.0/5

Trisha S. Couples - Confirmed reviews ALL

Check in is always quick and easy. The apartments are clean and very comfortable. The resort is within walking distance to multiple places to eat with beautiful views.

Dear Trisha, Thank you for the great review of our hotel! We are truly glad to keep welcoming you back and look forward to seeing you on your next trip! Sincerely,

Customer review rating 3.0/5

Yohan G. Families - Confirmed reviews ALL

it is close to the beach, however the bathroom is lack of an exhaust and the door of the main bedroom does not have a proper handle.

Dear Yohan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Tim B. Families - Confirmed reviews ALL

We had a family get together in a top floor family 3 bedroom suite. The waterfront was right outside and the view and fresh breeze was fabulous. There are a few stairs to climb, but worth it at the top.

Dear Tim, Thank you for sharing your lovely feedback. We’re delighted to hear that our spacious three-bedroom family suite was a great choice for your family get-together. It’s wonderful to know you enjoyed having the waterfront right outside, along with the beautiful views and refreshing sea breeze. We appreciate your comments about the stairs, and we’re glad you felt the view from the top made the climb worthwhile! We hope to have the pleasure of welcoming you and your family back for another memorable stay. Sincerely, Breakfree Great Sandy Straits Team

Other web-users rate our hotel

  • 412 reviews 9.4/10 Location
  • 661 reviews 5.9/10 Room
  • 191 reviews 7.9/10 Service
  • 233 reviews 3.5/10 Amenities
  • 222 reviews 3.4/10 Cleanliness
  • 207 reviews 5.3/10 Comfort
  • 80 reviews 8.9/10 Pool
  • 41 reviews 2.3/10 Food

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