BreakFree Great Sandy Straits Hervey Bay 3.5 stars

Customer review rating 4.2/5 693 reviews

BreakFree Great Sandy Straits Hervey Bay
See on a map
+ 8 Services
Book this hotel

Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Direct Access to tour operators

  • Marina Frontage

  • Beach Frontage

  • 2 pools & Tennis Court

  • Free secure on site parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • HERVEY BAY AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Outdoor tennis court
Business services
  • Copy/print service available
Information message

Hotel location

BreakFree Great Sandy Straits Hervey Bay

17 Buccaneer Drive
4655
urangan
australia

Tel: +611300092878

Fax: (+61)7/41251688

Check-in from 14h00

Check out up to 10h00

  • By plane

    HERVEY BAY AIRPORT At 6.8km / 4.23 miles - Shuttle paying

GPS :-25.291821, 152.90939

Our accommodations

Located right next to the marina and beach, you're in the perfect spot to relax and enjoy the leisurely Hervey Bay lifestyle. Choose between Studio, 1, 2 and 3 Bedroom Apartments from at BreakFree Great Sandy Straits, all with uninterrupted views of the ocean or marina. All accommodation is self-contained, has air-conditioning and a balcony or patio. Please note we are a walk up property.

Studio

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Room

Our guest reviews for
BreakFree Great Sandy Straits Hervey Bay

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

693 reviews

Beautiful views

Customer review rating 4.2/5

Kirsty Families - 30/06/2020 Confirmed reviews ALL

We had a very relaxing stay

Great stay

Customer review rating 4.2/5

Mel Families - 30/06/2020 Confirmed reviews ALL

spacious rooms, gorgeous view, very polite & approachable staff, close to everything, would recommend to anyone wanting a relaxing mini holiday

Great Location

Customer review rating 4.2/5

Anonymous Families - 28/06/2020 Confirmed reviews ALL

Good experience, Location was unbelievable. Room could do with updating.

good bay views

Customer review rating 4.2/5

Tim Families - 28/06/2020 Confirmed reviews ALL

The property was clean although a little old. It was disappointing that there was no fox, Netflix or any internet access - particularly during the COVID restrictions period

WELL LOCATED

Customer review rating 4.2/5

Ian J. Couples - 28/06/2020 Confirmed reviews ALL

LOCKED FRONT BEDROOM WITH NICE VIEW, WE HAD BACK BEDROOM OVERLOOKING THE GARAGES, WITH A BROKEN HARD BED, MY BED SIDE LIGHT DID NOT WORK NO PLACE TO PLUG IT IN. THAT WAS THE THIRD TIME WE HAVE STAYED THERE, NOT SURE ABOUT A RETURN TRIP!.

Good location

Customer review rating 4.2/5

Cm Couples - 28/06/2020 Confirmed reviews ALL

Disappointed with late check in experience

Not what we expected

Customer review rating 4.2/5

Howard Families - 25/06/2020 Confirmed reviews ALL

The location was perfect. The unit was not what expected. Nice size beautiful outlook. But steep stairs leading up to unit. No lift. Should of been advised when booking Unit carpets stained, loose carpet on bottom stairs leading to master bedroom. Only had 5 chairs for table setting. Floor needed a mop. The roasting pan was rusty the bowls dirty. Did not expect to have to wash up before cooking. No storage bowls. For the price we paid i would of expected this unit to be in top condition. at least matching crockery not ones with faded patterns.

Well Located and Good Stay

Customer review rating 4.2/5

Prakhar Families - 25/06/2020 Confirmed reviews ALL

Nothing to complain about. Only one suggestion to start WIFI services as normal 4G / 3 G network at that location is pathetic. This is the second time I have stayed there.

Customer review rating 4.2/5

Anonymous Families - 25/06/2020 Confirmed reviews ALL

Perfect location with stunning views. Would have been a 10/10 except apartment was very musty and mould on back of curtains which affected my asthma and allergies

Great location and perfect view from our room

Customer review rating 4.2/5

Anonymous Couples - 24/06/2020 Confirmed reviews ALL

The room was very clean. Staff member at check in was professional and friendly. We accidentally broke a wine glass so we replaced that before our check out. The only complaint is there is a fire alarm directly above the bed, the light was extremely bright and kept us awake. We were unable to inform the reception of the alarm and the glass accident as we checked out before reception hours.

Nice quite position, gret for families. Room not up to the standard that we have had at other Accor Hotels.

Customer review rating 4.2/5

Noel E. Couples - 24/06/2020 Confirmed reviews ALL

The room had not been cleaned properly or opened up prior to our arrival and smelt stale and old. Kitchen and microwave oven were dirty.

Great location & really nice room 182B

Customer review rating 4.2/5

Peter S. Couples - 23/06/2020 Confirmed reviews ALL

Really enjoyed a relaxing few days at a really nice location.

Good location

Customer review rating 4.2/5

Graeme Couples - 19/06/2020 Confirmed reviews ALL

It was very relaxing but we were limited to what we could do because of the restrictions due to COVID 19

Well Located

Customer review rating 4.2/5

Anonymous Couples - 19/06/2020 Confirmed reviews ALL

The Government tell everyone to Hit the road. The only thing is. They forgot to tell the Business's to Let us in. But it was super quiet, A lot of older residents didn't seem to like visitors in THERE Territory.

Great spot

Customer review rating 4.2/5

Lawrence Couples - 19/06/2020 Confirmed reviews ALL

Very relaxing ,great sea views , very quiet ,

Good location, nice outlook and well kept apartment.

Customer review rating 4.2/5

Wendy Families - 19/06/2020 Confirmed reviews ALL

This is the 3rd time we have stayed at the Breakfree Great Sandy Straits and have never been disappointed.

Great views

Customer review rating 4.2/5

Elizabeth Families - 17/06/2020 Confirmed reviews ALL

Property overall is lovely however unit it self is tierd . Bed was hard, couch was lumpy, shower leaked on the floor. And kettle.woukdnt shut off Which made.it uncomfortable stay

I love the ocean view and there is no road in front of the hotel so very peaceful.

Customer review rating 4.2/5

Delwyne C. Couples - 16/06/2020 Confirmed reviews ALL

We love to stay here as it has great self contained accommodation and beautiful extensive gardens with x2 pools and is close to restaurants. We stay on the 2nd floor which is only accessible by stairs so not for the elderly. Also to have a shower you need to step up over the spa but we are OK with that as we love to have an in-house spa. We stay for 2 nights which is very affordable. We have stayed 5 times & will stay again.

Great view, but the overall experience was very disappointing

Customer review rating 4.2/5

Geoff Couples - 14/06/2020 Confirmed reviews ALL

The hotel is positioned to give fantastic views of the water, but that's about where the glowing review ends. Acknowledging that we were coming out of the pandemic, the overall management and maintenance was very disappointing. Despite leaving phone messages and emailing the hotel many times in advance of our arrival, they failed to ever return even one of my inquires. On arrival at the hotel, we were told that there were no leisure bookings for another week yet (ie with the inference that we didn't have a booking), then we were told that our room wasn't ready and we needed to come back later. I needed to go over to the Mantra next door (same hotel chain) and have a robust conversation with their reservations staff to find out that the previous information was completely incorrect - we did have a booking and our room was waiting for us. The room (111) was clean but dated, the couch was probably more than 5 years past its use by date and we needed to stuff all of the spare blankets in the room under the couch cushions so that we could sit comfortably on it to watch TV. All of the door shelves in the fridge were broken, so we had limited fridge space to store our cold items. Despite the hotel's website listing all of the wonderful facilities at the hotel, it wasn't until we actually got our keys to room 111 and our welcome letter that we discovered that all of the facilities were unavailable due to COVID-19. Shame that they couldn't give you that information in advance, as it meant that we needed to replan some of our meals because we could no longer use the BBQs. The location and view is very relaxing, but unfortunately the lack of customer service from the hotel spoiled the experience, and the dated feeling from the room and furniture left us feeling ... disappointed.

Dear Geoff T., Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the issues and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Howells, Front Office Manager

Good location , room is so outdated

Customer review rating 4.2/5

Hayley B. Families - 11/06/2020 Confirmed reviews ALL

The view and location absolutely beautiful but the biggest let down in the hygiene and comfort of the room we stayed in. Needs som serious TLC. Floors on arrival were filthy (babies clothes ended up black and dust and cobwebs ) Curtains need replacing , filthy and old ! Carpet in main bedroom stinks and worn . No fitted sheets on bed just a normal sheet that would just keep coming off . Blankets stunk. Back table filthy and I’m talking dust and dirt on it that looks like hasn’t been cleaned for MONTHS . Walls dirty . Understand the place was probably not used during the covid lockdown however prior to our arrival should have been wiped over etc. so sad that this apartment has been so neglected as it has so much potential . Give it s fresh coat of paint , new carpet and a deep clean and would have be 100 times of an improvement . Also back bedroom is a HUGE hazard as the door doesn’t latch back and if the back door is open this blows shut at full worse and could knock someone out , having two children stay there this was a huge panic for us so couldn’t have doors open . Very disappointed in the room . Definitely would return if not all rooms were like that

Our most recent 20 reviews

Our other hotels nearby

All our hotels in urangan