BreakFree Great Sandy Straits Hervey Bay 3.5 stars

Name: BreakFree Great Sandy Straits Hervey Bay
Address: URANGAN, 4655, AUSTRALIA
Telephone: (+61)1300092878
Rating: 4.1

Customer review rating 4.1/5 1,187 reviews

ALLSAFE approved hotel

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I cannot take advantage of the Members' rate

BreakFree Great Sandy Straits Hervey Bay

See on a map

+ 8 Services

BreakFree Great Sandy Straits Hervey Bay

We look forward to welcoming you to BreakFree Great Sandy Straits! Jodi Shambrook, Hotel Manager; jodi.shambrook@mantra.com.au or 07 4128 9999

Paul DAVIS, Hotel Manager

Kick back and unwind at BreakFree Great Sandy Straits, Hervey Bay's only absolute waterfront resort featuring direct beach access. You'll enjoy ocean or marina views from your Studio Apartment, 1, 2 and 3 Bedroom Apartment. With two swimming pools, a BBQ area, tennis courts and games room, the entire family will be entertained. Hire a bike from the resort and cycle along the Esplanade, join a whale watching tour, or head across to Fraser Island for a 4WD drive adventure.

Hotel extras

Direct Access to tour operators
Marina Frontage
Beach Frontage
2 pools & Tennis Court
Free secure on site parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Parking
- Private indoor parking
- Public outdoor parking
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
HERVEY BAY AIRPORTPaying
Dry cleaning / IroningPaying

Outdoor unheated pool
Outdoor tennis courtPaying

Copy/print service availablePaying

Hotel location

BreakFree Great Sandy Straits Hervey Bay

17 Buccaneer Drive
4655 urangan
australia

Tel: +611300092878

Fax: (+61)7/41251688

Contact email :

Check-in from 14h00

Check out up to 10h00

By plane
HERVEY BAY AIRPORT At 6.8km / 4.23 miles - Shuttle paying

GPS :-25.291821, 152.90939

Our accommodation(s)

Located right next to the marina and beach, you're in the perfect spot to relax and enjoy the leisurely Hervey Bay lifestyle. Choose between Studio, 1, 2 and 3 Bedroom Apartments from at BreakFree Great Sandy Straits, all with uninterrupted views of the ocean or marina. All accommodation is self-contained, has air-conditioning and a balcony or patio. Please note we are a walk up property.

Room (1)
Apartments (6)

Studio

Max. number of persons: 2
Area: From 40 m² / 431 sq ft
Views: Bay view *

* Subject to availability

Coffee/tea making facilities
Direct dial telephone

Room

Great stay

Yvonne G. Couples - 24/02/2021 Confirmed reviews ALL

Best spot

Dear Yvonne Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return. Regards Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Good location friendly helpful staff

Tony A. K. D. Couples - 23/02/2021 Confirmed reviews ALL

Second stay as really enjoyed the first. Reasons given abovr

Dear Tony & Katie Thank you for your 4 Star Review! We are glad that you enjoyed your stay and our convenient location. Unfortunately reliable Wifi is an ongoing issue for both of our properties in Urangan with the switch to NBN not providing the solutions we hoped for. My solution is to totally disconnect while on holiday and make the most of the amazing location. I have travelled to countries where there is no wifi or mobile phone service and I relished being able to switch my phone off, throw it in a drawer and disconnect from the real world for a while. We very much appreciate your feedback and look forward to your return. Regards Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Beautiful view from our room, needs updating!

Amanda M. Couples - 23/02/2021 Confirmed reviews ALL

We really enjoyed our stay and couldn't fault the location and the view from our room. The decor is in serious need of improvement and is looking very out dated. The cleanliness was a little disappointing as well. * dirt in the door sills * dirty windows * hair in the bath rooms * dead rats in the rat trap near the garage door (which was there the whole 3 night stay) * the unit number was also difficult to find as the number had fallen off the gate plus their was no numbers marked near the stairwell either * an information book would of been helpful with restaurants and attractions closeby - just a suggestion Apart from this we did enjoy the location and proximity to the wharf and restaurants. The reception staff were friendly.

Dear Amanda, Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am so pleased you enjoyed the beautiful location I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed your comments on to the relevant departments for their attention. The rat bait stations don't usually have dead rats in them as the rats are supposed to eat the bait and leave. I have asked maintenance to investigate as one may have become stuck or possibly a cane toad has become trapped in there. Either way my sincere apologies as this must have been disturbing. As we have limited apartments in holiday let at Breakfree Great Sandy Strait free room upgrades for Accor members are not always possible. Ground floor apartments are the most sought after and as there are no lifts an upgrade would mean walking up stairs, which most guests prefer not to do if possible. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Disgusting unhygienic beds, poor room

Samuel Families - 23/02/2021 Confirmed reviews ALL

Room was poorly maintained, corflute covering a window, door stop screwed into toilet, blinds with counter weights attached and upon leaving we found the two of the beds underlay / matress protectors had old unwashed urine on them!!!!!! My daughters slept in those beds three nights!!!!

Dear Michelle, Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. BreakFree apartments are privately owned so we pass on all feedback to the owners for their attention. Some owners have renovated their apartments, but it sounds like this one needs to be bought to the owners attention. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Good view

Lesley H. Families - 23/02/2021 Confirmed reviews ALL

Three families for family function in Hervey bay

Dear Leslie, Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed on your comments to the the relevant departments supervisors for their attention. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Well located, beautiful views

L K. Couples - 22/02/2021 Confirmed reviews ALL

Our stay was ok however cigarette smoke from another room spoilt it for us as we couldn’t enjoy the balcony.

Dear Nerelle, Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let us know if you need help with luggage as we are always happy to assist. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

BEAUTIFUL CONVENIENT LOCATION

Robyn C. Families - 21/02/2021 Confirmed reviews ALL

WHEN WE FIRST ARRIVED WE WERE 3 STY WALKUP. ONE WITH BAD KNEES, ONE WITH EPILEPSY SEVERE (NO WARNING). THAT WAS IMPOSSIBLE. THE RECEPTION WAS WONDERFUL AND FOLLOWING DAY CHANGED US TO NO 109 ON GROUND LEVEL WITH 2 BATHROOMS ALSO. BEAUTIFUL STAY AFTER THAT. THANK YOU BREAKFREE HERVEY BAY. EVEN THE UNITS ARE A LITTLE DATED, THAT DIDN'T MATTER AS THE GROUND FLOOR GRASS AREA LOCATION DIRECTLY OUT TO THE WATER WAS BEAUTIFUL. 3 STORY WALKUP WOULD DEFINITELY NOT BE SUITABLE FOR ELDERS OR LITTLE CHILDREN AS THERE IS NO ELEVATOR.

Dear Robyn, We very much appreciate your comments regarding your stay at the BreakFree Great Sandy Straits Hervey Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

well located, good stay

J D. Couples - 20/02/2021 Confirmed reviews ALL

Very relaxing and enjoyed the sea view -well set up accommodation

Dear Julie, Thank you for your 4.5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return. Regards Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Excellent location for relaxing!

Sheren K. Couples - 19/02/2021 Confirmed reviews ALL

Reception staff were very welcoming and friendly. Some more direction signs/ arrows showing entrance to unit would be helpful. Unit was spacious and tidy.

Dear Thank you for your great review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return. Regards Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

And absolutely amazing location

Graeme S. Couples - 17/02/2021 Confirmed reviews ALL

Your team at the office are absolutely beautiful I don’t mean to be disrespectful but housekeeping is atrocious the sheets were dirty long black hairs everywhere and blood on the sheets there was a funny smell in the toilet and a panda left with that in the oven otherwise it is a beautiful beautiful place to stay you need to advertise the bats flying over that was amazing I would stay there again any day

Dear Graham, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. I will pass your comments onto our Housekeeping Supervisor for her attention. We appreciate your feedback and look forward to your return. Regards Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Comfortable

Jan Families - 15/02/2021 Confirmed reviews ALL

Nice 3 bedroom apartment that unfortunately had construction surrounding the apartment which spoilt the view, but reception was very apologetic & said they thought it had been removed.

Dear Jan Thank you for your 5 review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return. Regards Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Great location excellent facilities

Geoffrey W. Couples - 15/02/2021 Confirmed reviews ALL

This was our third visit always enjoy the relaxed and quite location

Dear Geoffrey W., We very much appreciate your comments regarding your stay at the BreakFree Great Sandy Straits Hervey Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Beautiful views

Steven R. Couples - 15/02/2021 Confirmed reviews ALL

Great rooms and even better views of Hervey Bay beach and Bay. Rooms were modern, well appointed and very clean.

Dear STEVEN R., We very much appreciate your comments regarding your stay at the BreakFree Great Sandy Straits Hervey Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Great location and close to everything

Johnette Families - 14/02/2021 Confirmed reviews ALL

Rooms are comfortable and resort located close to the beach and pier

Dear Johnette M., We very much appreciate your comments regarding your stay at the BreakFree Great Sandy Straits Hervey Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Location Location

C. W. Couples - 13/02/2021 Confirmed reviews ALL

The overall experience was a 10 but have marked it down because the hotel is very tired and due for a renovation, that being said we had a great stay and found the staff we interacted with very professional , friendly and helpful. So full marks to the staff lower marks for the building itself.

Dear CHARLES W., Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Great location...apartment run down

Tina Families - 13/02/2021 Confirmed reviews ALL

I loved the lap pool... the view... the location. I didn’t like the dusty fly screens, which after asking reception to clean, they did so “from the outside”.. so I ended up getting the dustpan brush and doing it myself. The dishwasher had cockroaches coming out of it, and the previous person had broke it so we could not stack plates properly and ended up washing most of our dishes.

Dear Tina, Thank you for taking the time to tell us about your experience at the BreakFree Great Sandy Straits Hervey Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Fantastic location and amazing views

Paula N. Families - 12/02/2021 Confirmed reviews ALL

We had a short stay, our studio apt was in the perfect position, for amazing views and access to fantastic eateries and clubs. Reception staff were very friendly and helpful.

Dear Paula Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return. Regards Melinda BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Good stay, very relaxing

Rebecca Solo - 11/02/2021 Confirmed reviews ALL

Stayed six nights, very happy

Dear Rebecca, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Warm regards, Ben BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Always a pleasure to stay here

Lesley Families - 08/02/2021 Confirmed reviews ALL

Stayed on a ground floor apartment this time and found it really great for accessibility, with the added bonus of not having to climb stairs with all our luggage and requirements.

Dear Lesley, Thank you for your wonderful review. We are glad that you enjoyed your stay and our convenient location. We appreciate your patronage and look forward to your return. Warm regards, Ben BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

good stay quiet and comfortable

Peter H. Couples - 08/02/2021 Confirmed reviews ALL

Excellent, friendly staff.

Dear Peter, Thank you for your 5 Star Review! We are glad that you enjoyed your stay, our friendly staff and our convenient location. We appreciate your patronage and look forward to your return. Warm regards, Ben BreakFree Great Sandy Strait Buccaneer Drive Urangan Q 4655

Our most recent 20 reviews