Mantra Hervey Bay 4 stars

Customer review rating (ALL Rating) 4.2/5 1,770 reviews

Mantra Hervey Bay - Image 1
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Buccaneer Drive, 4655 URANGAN HERVEY BAY, Australia

Description

Hotel extras

  • Experience the ultimate luxury as you enjoy the heated lagoon-style outdoor pool

  • Delicious dining options are just metres away from Mantra Hervey Bay's doorstep

  • Perfectly located within steps from the marina where tours depart regularly

  • Parking while on holiday can be expensive and a hassle, which is why we offer free parking

  • Our apartments boast a wonderful view of the marina or resort ground

Our accommodation(s)

Hotel location

Mantra Hervey Bay

Buccaneer Drive
4655 URANGAN HERVEY BAY
Australia

GPS:-25.292685, 152.909149

Telephone
Fax +61 7 4197 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Mantra Hervey Bay is the best place to splash out and soak up the luxury of a heated lagoon-style outdoor pool complete with decked bridge. We also have two BBQ and dining areas around the pool for guest use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,770 reviews

TripAdvisor Rating  3.8/5  3,488 reviews

Customer review rating 3.0/5

Jarrod P. Solo - Confirmed reviews ALL

Great spot ..asked for clean towels 2 days straight never come...lift not working walk up down stairs with lugage not good.

Dear Guest, Thank you for taking the time to share your feedback and for staying with us. I’m pleased to hear you enjoyed the view, your room and our location, but I’m very sorry for the inconveniences you experienced. Please accept our sincere apologies that your request for clean towels was not actioned despite asking on multiple occasions. This is not the standard of service we aim to provide and we will be following this up with our team to ensure that requests are attended to promptly in future. I am also sorry for the lift being out of order during your stay and for the inconvenience of having to use the stairs with your luggage. We understand how frustrating this can be, and our maintenance team has been working to resolve this as quickly and safely as possible. We truly appreciate your feedback, as it helps us improve our service. If you would consider staying with us again, please feel free to contact us directly so we can look after your booking and do our best to ensure a much smoother experience. Kind regards, Mantra Hervey Bay Team

Customer review rating 1.0/5

David L. Couples - Confirmed reviews ALL

The lift stopped working and we were on the 6th floor. Having to walk out a monitor and printer plus luggage on a Sunday morning was not great as I had to do it all as my wife's knees are okay going down stairs but not going up stairs. It would have been nice to have been given a free night or two voucher to compensate. When I checked out I was given a blank look about what sort of compensation we would get for having no lift for 2 nights ( & 3 days). I didn't even get an apology when I said I had had to walk down the stairs with a printer and a monitor. Totally understand things break down but surely some sort of apology and voucher would be a great gesture. A great holiday marred by the last couple of days.

Customer review rating 4.0/5

Thomas L. Couples - Confirmed reviews ALL

Relaxing get away

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and the beautiful views from your unit. It is our pleasure to provide a relaxing getaway for our guests. Warm Regards, Hervey Bay Mantra

Customer review rating 3.5/5

Jane J. Families - Confirmed reviews ALL

No problems

hi Jane, Thank you for sharing your feedback with us. We’re pleased to hear that your stay was smooth and without any issues, even if it was a brief visit. We hope to welcome you back for a longer and even more enjoyable stay in the future. Kind Regards, Mantra Hervey Bay

Customer review rating 3.0/5

Menouar B. Couples - Confirmed reviews ALL

The room was nice and the view excellent! However, the shower curtain was a bit discoloured on the bottom, warranting replacement, and there was a cockroach in our bathroom at night, which may have come in due to the thunderstorm. Additionally, more visibility around the security deposit prior to our arrival would have been beneficial. All in all a pleasant stay for a short trip.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the room and the excellent view. However, we appreciate your comments about your experience and regarding the bond it is clearly stated when booking that a bond of $200 is necessary. Your observations are invaluable to us in maintaining our standards. We hope to welcome you back for another enjoyable stay in the future. Mantra Hervey Bay Reservations

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.