Mantra Hervey Bay 4 stars

Customer review rating (ALL Rating) 4.2/5 2,237 reviews

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Description

Hotel extras

  • Experience the ultimate luxury as you enjoy the heated lagoon-style outdoor pool

  • Delicious dining options are just metres away from Mantra Hervey Bay's doorstep

  • Perfectly located within steps from the marina where tours depart regularly

  • Parking while on holiday can be expensive and a hassle, which is why we offer free parking

  • Our apartments boast a wonderful view of the marina or resort ground

Our accommodation(s)

Hotel location

Mantra Hervey Bay

Buccaneer Drive
4655 URANGAN HERVEY BAY
Australia

GPS:-25.292685, 152.909149

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Mantra Hervey Bay is the best place to splash out and soak up the luxury of a heated lagoon-style outdoor pool complete with decked bridge. We also have two BBQ and dining areas around the pool for guest use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,237 reviews

TripAdvisor Rating  4.0/5  3,444 reviews

Weekend away in BAY

TripAdvisor rating 5.0/5

lizzyb2015 Couples - TripAdvisor review

2nd time here - was booked in April this year for work and was so great that I re-booked it to bring my husband. His 1st time here and how lucky that it was the Whale festival on the same weekend. Gorgeous view from our balcony. Bed was a bit hard but otherwise it was great. Jade at the reception was very friendly and wealth of knowledge... she recommended a few good places to us too.

One night only

TripAdvisor rating 5.0/5

Janice825 TripAdvisor review

Great location, one bed apartment with balcony, great view over pool and marina. Close to good restaurants and aquarium. Clean apartment, friendly reception staff, extended our checkout time as late flight. Knowledge of nearby eateries Pays to be a member

Desperately requires a full overhaul of the whole property in every respect - Sad

TripAdvisor rating 2.0/5

20bothwell TripAdvisor review

This appears to be a very old property, who really knows but guests should not have to care about such things, the apartments are individually owned which is always a recipe for disaster. If you have any kind of personal standards at all, in other words you value cleanliness real cleanliness look elsewhere for accomodation, housekeeping staff are clearly not given enough time to properly clean the kitchen and cutlery etc. We checked in and used disinfectant wipes to clean every surface and everything we planned on using.This property we booked on the way to home up in north QLD we did not realise that the name hervey bay actually refers to the bay of water off the coast there is no town that is called hervey bay??? The balcony looking over the marina was ok but dirty, the marina has some unclean looking cafes etc unappealing watching the boats and sunrise is nice.The furniture is old the lounge , coffee table and tv unit all need replacing, the units need painting and the kitchens are basic and grubby. In the bathroom there is no exhaust fan so the onus of responsibility is on the guest with endless warnings about not setting off the fire alarms from shower steam and warm air, totally crazy is this even legal or does this meet council regulations. Everything is from another age, 3 star max not luxury but not value priced either. The car parking is really tight but there are lots of choices so all ok for all sizes of vehicles. The TV in the lounge and bedroom need to be thrown out immediately , they are almost unusable, the tv channels do not match the remote/or on the screen.We would not return to this hotel but honestly this area does not have much to offer a tourist or visitor.

Satikdfactory

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Staff were friendly and room was tidy. It was noisy as gate opening and then slamming shut as residents enter and exit promenade. Boats starting early in morning and noisy as people walk around in public access areas.

Dear Wayne S., Thank you for sharing your feedback about your recent stay with us. We appreciate your insights as they help us to improve our services and facilities. We are pleased to hear that you found our staff friendly and the room tidy. However, we sincerely apologize for the inconveniences you experienced during your stay. We regret that you were disturbed by noise from the gate and early morning boat activities. Your comfort is important to us, and we will explore ways to minimize these disturbances for our guests. Regarding your credit card issue, we apologize for any inconvenience caused by this oversight. We will review our procedures to ensure that such situations are communicated promptly to our guests. We also apologize for the oversight regarding the towels and bins. Your feedback about the option for daily towel changes is duly noted, and we will discuss this with our housekeeping team to improve our services in this regard. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Mantra Team

Very dated

Customer review rating 2.0/5

Sue Families - Confirmed reviews ALL

Our recent stay was very disappointing. Our room smelt musty and stale. Access to the shower was over the side of the bath which was not ideal. We did have a very small balcony with a view of the marina. For the money we paid for our room and also being an Accor member our stay was not what we expected.

Dear Sue S., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointment you experienced during your visit. We deeply regret that the condition of your room did not meet your expectations, particularly regarding the musty odor and the layout of the bathroom. Your comments about the room's dated feel and the accessibility of the shower are duly noted, and we understand the importance of ensuring a fresh and comfortable environment for our guests. We appreciate your recognition of the helpful and friendly service provided by our staff. It's our goal to consistently deliver exceptional service alongside comfortable accommodations, and we regret that we fell short of this during your stay. Please be assured that your feedback has been shared with our management team for further review and consideration. We continuously strive to enhance our guest experience, and your comments will be invaluable as we work towards improvements. Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Mantra Team

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