Mantra Hervey Bay 4 stars

Room was good but we have had different rooms before that offer a bigger fridge and better views of the bay. Our towels had brown stains on them like make up had been used. I tried to wash them but it didn’t come out. Aldo was cold with no sun coming to our balcony at all. No this is difficult to get all the time as it was very busy but if we come again would ask for a room back around towards the bay.

Apart from a slight hiccup on arrival (9:30pm reception closed with night staff on their way) we Called Nitel to assist. Night staff arrived soon after and helped to access the night safe so we could access our room. Perhaps an email or text to let us know that reception was closing with the code for the night safe would be beneficial for late arrivals. Apart from that we had a pleasant experience - room was clean and comfortable, view was of a lovely garden which was nice, however considering 80% of the rooms have marina views it was slightly disappointing. We didn't spend long enough in our room to be overly disappointed though!! Lovely grounds and great location - we took our bikes so had 12 kms of waterfront to explore - perfect weather, great weekend overall!!

Had a great weekend and didn't have to drive anywhere once we arrived.

First up. We stood outside our door with all of our luggage and the door would not open. Had to ring reception on mobile phone to get someone to come up and let us in. They had to give us 2 new door passes. The bathroom smelled of cigarette smoke the whole two weeks and we were both sensitive to the smell as we are both non smokers. My daughter actually had a sore throat from it. The guests below us on level two smoked on the balcony and we had to shut the balcony door when they did. We were in room 305. The view of the Marina was nice but we were a bit close to the noise of both of the restaurants (virtually right above). The bedroom was lacking air but we managed by leaving on the aircon. The sofa bed (used as a lounge) was totally unacceptable as a lounge to sit on. We were sitting on the bar which was the edge of the bed because the cushions sink when you sit. Would possibly be ok for children but not adults.The floor was more comfortable. That being said, the staff were amazing and very accommodating. They were unable to move us out of the smoky environment due to the high volume of guests at the time. We understood this. Staff were all friendly. They can only work with what they have after all. I think all in all the price we paid was overpriced and felt that the threat of a $1400 odd fine for accidentally setting off a fire alarm was disgraceful considering the vicinity of the smoke alarm to the cooking facilities. Not to mention the refund policy if you have to cancel and you keep the entire amount which in our case was $1800. Unless I am mistaken about that. Just for the final two aspects, we probably would not return again.

Liked · Good shower pressure and the view across the Marina. The location is good. Disliked · Not enough secure car parks for the number of units. Booked a one bed apartment as advertised on Booking.com with full kitchen and dishwasher but were given a kitchenette with no full sized refrigerator, dishwasher or oven but it did have a 2 burner hotplate and microwave - not good for those people who have strict diets. Staff member said "You will have to take that up with Booking.com". Apartment adjacent to pools and very noisy. Woken up early in the morning by very noisy birds outside our bedroom and ground staff moving bins and slamming gates. Lounge very uncomfortable. The barfridge had complimentary milk but no complimentary water. The units are not serviced during your stay and we ran out of sugar for coffee and tea. There was no shampoo in the complimentary toiletries pack. We could not lock the security screen at night for airflow - staff member said they dont provide keys. Toilet Roll holder was flopping around and needed maintenance.This sounds like a great winge however we were paying $275.00 per night. We travel constantly and have stayed in much better presented accommodation at half the price where the staff were knowledgeable and offered excellent service. The administration staff at the Mantra - Hervey Bay are laclustre, unhelpful and management must be asleep at the wheel.