Mantra Hervey Bay 4 stars

Customer review rating (ALL Rating) 4.1/5 1,656 reviews

Mantra Hervey Bay - Image 1
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Buccaneer Drive, 4655 URANGAN HERVEY BAY, Australia

Description

Hotel extras

  • Experience the ultimate luxury as you enjoy the heated lagoon-style outdoor pool

  • Delicious dining options are just metres away from Mantra Hervey Bay's doorstep

  • Perfectly located within steps from the marina where tours depart regularly

  • Parking while on holiday can be expensive and a hassle, which is why we offer free parking

  • Our apartments boast a wonderful view of the marina or resort ground

Our accommodation(s)

Hotel location

Mantra Hervey Bay

Buccaneer Drive
4655 URANGAN HERVEY BAY
Australia

GPS:-25.292685, 152.909149

Telephone
Fax +61 7 4197 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Mantra Hervey Bay is the best place to splash out and soak up the luxury of a heated lagoon-style outdoor pool complete with decked bridge. We also have two BBQ and dining areas around the pool for guest use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,656 reviews

Customer review rating 3.0/5

Michael B. Couples - Confirmed reviews ALL

We paid well in advance, however when asked to have our card swiped for another $200, we were assured that the money would be reversed and we should get it the day we leave, proved to be not true. We are still waiting for the $200 to reappear in our account. This is a lot of money to hold back. Rang and was told that it would take 7 to 10 working days to go back into our account. This does not happen to us when we stay at other places. We were able to change our dates, which we did appreciate.

Hi Michael Thank you for your feedback. We are pleased to hear that we were able to accommodate your date change request and fulfil your request for a spa bath. I would like to clarify that the room booked was a hotel room. As described on the booking site, hotel rooms do not include a kitchenette or cooking facilities, only tea and coffee-making facilities. We do offer larger apartment-style accommodation that includes kitchen facilities; however, room types do vary across our property and between Mantra hotels. Regarding the $200 pre-authorisation, this is disclosed on the booking site and is required at check-in. We can confirm that the pre-authorisation was released by the property automatically within 24 hours of your departure. Once released, the timeframe for the funds to become available is dependent on your financial institution. If the funds have still not appeared in your account, please contact the property directly and we will be happy to assist further. Thank you again for your feedback and for choosing to stay with us.

Customer review rating 2.0/5

Bob A. Couples - Confirmed reviews ALL

Hot water in bathroom took ages to get hot - door to rooms did not lock properly all the time - exhaust fan in bathroom get running after being turned off

Dear Bob Thank you for your feedback. I am sorry to hear about the issues you experienced during your stay. I apologise for the delay with the hot water and the problems with the door lock. I will have our Maintenance team investigate these items. The bathroom exhaust fan may continue running for a short time after being switched off due to a timer setting; however, we will have this checked as well. Thank you for bringing these matters to our attention.

Customer review rating 0.5/5

Tanya L. Couples - Confirmed reviews ALL

Not good

Customer review rating 2.0/5

Mark A. Couples - Confirmed reviews ALL

Booked online then tried to upgrade which seemed to be a issued. After speaking to 2 different people we were upgraded but not to what we wanted. We were told the room would be self contained but it was just a standard room. With a spa and we paid extra. The staff at hotel weren't interested. Holes in curtains and cockroaches on the floor. Tv wasn't working properly. Disappointing experience overall.

Dear Mark Thank you for taking the time to share your feedback. We are sorry to hear about your disappointing experience and the issues you encountered during your stay. I would like to clarify that the original booking made was for a standard hotel room, which is not self-contained & there is no extra charge for a Spa. We are sorry that this did not meet your expectations or the room type you were hoping for. I also apologise for the issues you experienced with the room, including the condition of the curtains, the TV not working properly, and the presence of cockroaches. These matters are not acceptable and will be urgently raised with our team for immediate attention.

Customer review rating 3.5/5

Cheri K. Families - Confirmed reviews ALL

The staff were very friendly and helpful. The location was great and the room facilities were suitable for our needs. However, the gate to the pool (which is the exit to the cafes and marina) was out of service, meaning a walk the whole way around the building on an unpaved surface, past people’s apartment back doors, causing dogs to bark. This was very inconvenient. We were not informed about this at check in. Only read the sign and figured it out ourselves how to find a gate to the marina/cafes. We also weren’t informed one of the pools was not functioning. The room had a stale smell to it and was quite stuffy when the doors were closed.

Dear Cheri We are pleased to hear you enjoyed the friendly service, location, and facilities during your stay. We apologise for the inconvenience caused by the pool gate being out of service due to maintenance work being carried out at the time. We understand this would have been frustrating and impacted your access route to the marina and cafes.

Other web-users rate our hotel

  • 995 reviews 9.1/10 Location
  • 1,609 reviews 6/10 Room
  • 803 reviews 8.4/10 Service
  • 71 reviews 1.8/10 WiFi
  • 562 reviews 4.9/10 Comfort
  • 541 reviews 5.1/10 Cleanliness
  • 383 reviews 3.7/10 Amenities
  • 291 reviews 3.3/10 Vibe

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