Mantra Hervey Bay 4 stars

Customer review rating (ALL Rating) 4.2/5 1,710 reviews

Mantra Hervey Bay - Image 1
Mantra Hervey Bay - Image 2
Mantra Hervey Bay - Image 3
Mantra Hervey Bay - Image 4
Buccaneer Drive, 4655 URANGAN HERVEY BAY, Australia

Description

Hotel extras

  • Experience the ultimate luxury as you enjoy the heated lagoon-style outdoor pool

  • Delicious dining options are just metres away from Mantra Hervey Bay's doorstep

  • Perfectly located within steps from the marina where tours depart regularly

  • Parking while on holiday can be expensive and a hassle, which is why we offer free parking

  • Our apartments boast a wonderful view of the marina or resort ground

Our accommodation(s)

Hotel location

Mantra Hervey Bay

Buccaneer Drive
4655 URANGAN HERVEY BAY
Australia

GPS:-25.292685, 152.909149

Telephone
Fax +61 7 4197 8222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

Mantra Hervey Bay is the best place to splash out and soak up the luxury of a heated lagoon-style outdoor pool complete with decked bridge. We also have two BBQ and dining areas around the pool for guest use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,710 reviews

Customer review rating 4.0/5

Linda H. Business - Confirmed reviews ALL

staff very friendly and helpful just the hotel needs a bit of an update.

Thank you for your kind words about our team—we’re glad you found the staff friendly and helpful. We also appreciate your feedback regarding the hotel updates, and we’ll be sure to take this on board as we continue to improve our facilities. We hope to welcome you back again soon! Kind Regards, Amber Cordingley Assistant Manager

Customer review rating 4.5/5

Tracie P. Couples - Confirmed reviews ALL

A short stay on our drive to port Douglas. A nice stop and convenient to lots of places to eat and drink

Thank you for your feedback. We’re pleased to hear you enjoyed your stay and found our location convenient with plenty of nearby dining options. We hope you had a wonderful trip on your way to Port Douglas. Kind regards, Amber Cordingley Assistant Manager

Customer review rating 2.0/5

Ivan M. Business - Confirmed reviews ALL

staff and location great as always, apartment we stay in 615, is terrible, carpet smells, sofa is disgusting, sad there is no consistency with quality within rooms and apartments they offer

Thank you for your feedback and for your continued support. We’re pleased to hear you enjoyed our team and location, however we’re very sorry to hear about the apartment you stayed in. We also understand your concerns regarding inconsistency between apartments, and your feedback has been shared with management for review and follow-up. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Amber Cordingley Assistant Manager

Customer review rating 4.0/5

Celeste S. Business - Confirmed reviews ALL

Room was clean little bit outdated but all good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Hervey Bay Reservations

Customer review rating 3.5/5

Amanda B. Couples - Confirmed reviews ALL

As an Accor member, I usually prioritise staying within the network, so I was genuinely looking forward to our stay at the Mantra in Hervey Bay. There were certainly some highlights, but overall the experience didn’t quite meet expectations. The standout was the view from the balcony, which was absolutely beautiful and a real feature of the stay. The reception area also presented well and gave a positive first impression on arrival. Unfortunately, the apartment itself felt tired and in need of a soft refurbishment. While it was clear the cleaners were doing their job, the furnishings in the living area were quite dated and felt worn, and in some cases not as fresh as you’d hope. The layout of the apartment also created some challenges. The bedroom had no real ventilation, which made it quite warm and stuffy, even with the ceiling fan on. There was also light coming in from the corridor window, which impacted sleep, and despite our attempts to block it out, the room remained uncomfortable. The pool area was another disappointment. Parts of it were closed off, including the spa, and the pool gates appeared to be broken. This didn’t look like a short-term issue. There were also cigarette butts and empty alcohol cans around the pool, which detracted from what could otherwise be a lovely space. While the balcony view was a highlight, we were also aware of cigarette smoke drifting up from other guests, which made it less enjoyable at times. Overall, there’s real potential here given the location and views, but the property would benefit from some attention to maintenance, refurbishment and shared area presentation to bring it back in line with what you’d expect from the brand.

Thank you for your detailed feedback and for your loyalty as an Accor member—we truly appreciate your support. I’m pleased to hear you enjoyed the beautiful balcony views and our reception area. However, I’m sorry that other aspects of your stay did not meet expectations. Your comments regarding the apartment condition, ventilation, pool area, and overall presentation have been noted and will be shared with our team for review. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards, Amber Cordingley Assistant Manager

Other web-users rate our hotel

  • 1,006 reviews 9.2/10 Location
  • 1,642 reviews 6.1/10 Room
  • 823 reviews 8.5/10 Service
  • 71 reviews 2.3/10 WiFi
  • 568 reviews 4.7/10 Comfort
  • 530 reviews 5.2/10 Cleanliness
  • 387 reviews 3.2/10 Amenities
  • 290 reviews 3.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Hervey Bay