Mantra Hervey Bay 4 stars

Customer review rating (ALL Rating) 4.1/5 1,715 reviews

Mantra Hervey Bay - Image 1
Mantra Hervey Bay - Image 2
Mantra Hervey Bay - Image 3
Mantra Hervey Bay - Image 4
Buccaneer Drive, 4655 URANGAN HERVEY BAY, Australia

Description

Hotel extras

  • Experience the ultimate luxury as you enjoy the heated lagoon-style outdoor pool

  • Delicious dining options are just metres away from Mantra Hervey Bay's doorstep

  • Perfectly located within steps from the marina where tours depart regularly

  • Parking while on holiday can be expensive and a hassle, which is why we offer free parking

  • Our apartments boast a wonderful view of the marina or resort ground

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Hotel Room - Marina Facing

Photo out of - Hotel Room - Marina Facing

Enjoy a stay in a hotel room with a balcony and marina views. With a bar fridge for refreshments and tea and coffee making facilities. Some rooms feature a shower over a spa bath, with walk-in showers available subject to availability.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Joinable bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x Joinable bed(s)
  • Views: Harbour view
  • Most of the accommodation: Balcony
See availabilities

Apartment

1 Bedroom Apartment - Marina Facing

Photo out of - 1 Bedroom Apartment - Marina Facing

1 Bedroom Apartment - Marina Facing

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

Joinable bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Dual Key Apartment - Marina Facing

Photo out of - 2 Bedroom Dual Key Apartment - Marina Facing

Connecting a One Bedroom Apartment with a Hotel Room offer marina views, some offer spa baths. Each have a kitchen or kitchenette and private balcony with an outdoor setting. Rooms also feature a separate lounge and dining area.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 95 m² / 1022 sq ft

Bedding

Joinable bed(s) x1

Joinable bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Electric stove
  • Fridge
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

These stylish 2 Bedroom Apartments offer plenty of room with a separate lounge and dining area. Each have a kitchen or kitchenette and private balcony with an outdoor setting to enjoy that first morning cuppa overlooking the resort grounds or marina.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 95 m² / 1022 sq ft

Bedding

Joinable bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Drink vending machine
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

2 Bedroom Dual Key Apartment

Photo out of - 2 Bedroom Dual Key Apartment

The Two Bedroom Dual Key Apartment combines a One Bedroom Apartment and Hotel Room, offering a kitchen or kitchenette, private balcony, lounge and dining area. Some rooms feature a spa bath or shower over a spa bath. Walk-in showers available on request.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 95 m² / 1022 sq ft

Bedding

Joinable bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Apartment

3 Bedroom Dual Key Apartment

Photo out of - 3 Bedroom Dual Key Apartment

For the ultimate Hervey Bay holiday accommodation for families or large groups, these connect a Two Bedroom Apartment and Hotel Room with all the benefits. Enjoy a full kitchen, air-conditioning, ironing facilities, laundry facilities & two bathrooms.

  • Most of the accommodation:

    Balcony

Max. number of persons
7
Area
From 143 m² / 1539 sq ft

Bedding

King size bed(s) x2

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mantra Hervey Bay

Buccaneer Drive
4655 URANGAN HERVEY BAY
Australia

GPS:-25.292685, 152.909149

Telephone
Fax +61 7 4197 8222
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • 145 rooms
  • 5 family rooms
  • 60 connecting rooms
  • 145 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

Snack and beverage machine

  • Snack and beverage machine

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Lagoon Pool

  • Outside
  • On site

Gym

  • On site
  • Sauna room
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7

Security

  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Pool

Photo out of - Pool

Mantra Hervey Bay is the best place to splash out and soak up the luxury of a heated lagoon-style outdoor pool complete with decked bridge. We also have two BBQ and dining areas around the pool for guest use.

Lagoon Pool

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring
  • Children Pool
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1 m / 3.27 ft
  • Pool Size Min: 27 m / 88.58 ft

Mantra Hervey Bay is the best place to splash out and soak up the luxury of a heated lagoon-style outdoor pool complete with decked bridge. We also have two BBQ and dining areas around the pool for guest use.

Want to maintain your fitness routine during your stay? We offer a small onsite gymnasium for guests use. After you get the blood pumping during your workout , cool off in our heated lagoon-style pool.

Our Marina Room offers the ideal setting for your reception and can be used in its entirety for a celebration of up to 200 guests for cocktails, or divided into a smaller space for a more intimate gathering of close family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,715 reviews

Customer review rating 5.0/5

Paul F. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Janette J. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Hervey Bay Team

Customer review rating 3.5/5

Justine I. Couples - Confirmed reviews ALL

Dear Justine, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent stay did not meet the standard you have come to expect from us, particularly as a returning guest. We sincerely apologise for the inconvenience caused by the noisy ceiling fan in room 307 and the impact this had on your sleep throughout your stay. We are also disappointed to hear that you felt your concerns were not given the attention they deserved. This is certainly not the level of service we aim to provide. We also appreciate your comments regarding the condition of the rooms, the lift and your check-in experience. Your feedback has been noted and will be shared with the relevant management teams for review and follow-up. We truly value your continued support and are sorry that this visit left you feeling disappointed. We hope you will give us another opportunity to restore your confidence in our property and provide you with the enjoyable experience you have previously had with us. Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Rob R. Couples - Confirmed reviews ALL

Dear Rob, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed your stay, particularly our relaxing pool and beautiful views. It is always lovely to welcome returning guests, and we truly appreciate your continued support, whether travelling as a couple or with friends. Thank you also for your constructive comments regarding the room presentation and the suggestion of adding a small occasional chair to make watching TV more comfortable. We appreciate this feedback and will certainly pass it on to our management team for consideration as we look at ways to improve our guest experience. We look forward to welcoming you back again for another enjoyable stay. Sincerely, Mantra Hervey Bay Team

Customer review rating 2.0/5

Ruth B. Couples - Confirmed reviews ALL

Thank you for taking the time to speak with me about your stay. Please accept my sincere apologies for the disappointment and the lack of recognition of your valued Platinum membership. We appreciate your continued loyalty over the years and will use your feedback to address the concerns discussed. Kind regards, Mantra Hervey Bay Management Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Janette J. Families - Confirmed reviews ALL

The deck staff were very friendly and helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Hervey Bay Team

Customer review rating 3.5/5

Justine I. Couples - Confirmed reviews ALL

Was in room 307! I had very little sleep for the three nights there due to the noisy ceiling fan, yet too hot not to have it on! The staff weren’t bothered when this was brought to their attention! Very disappointing as we have stayed here many times and never had issues before!

Dear Justine, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent stay did not meet the standard you have come to expect from us, particularly as a returning guest. We sincerely apologise for the inconvenience caused by the noisy ceiling fan in room 307 and the impact this had on your sleep throughout your stay. We are also disappointed to hear that you felt your concerns were not given the attention they deserved. This is certainly not the level of service we aim to provide. We also appreciate your comments regarding the condition of the rooms, the lift and your check-in experience. Your feedback has been noted and will be shared with the relevant management teams for review and follow-up. We truly value your continued support and are sorry that this visit left you feeling disappointed. We hope you will give us another opportunity to restore your confidence in our property and provide you with the enjoyable experience you have previously had with us. Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Rob R. Couples - Confirmed reviews ALL

Enjoyed our stay but room walls need painting n a small bucket chair to watch tv would improve comfort level

Dear Rob, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are delighted to hear that you enjoyed your stay, particularly our relaxing pool and beautiful views. It is always lovely to welcome returning guests, and we truly appreciate your continued support, whether travelling as a couple or with friends. Thank you also for your constructive comments regarding the room presentation and the suggestion of adding a small occasional chair to make watching TV more comfortable. We appreciate this feedback and will certainly pass it on to our management team for consideration as we look at ways to improve our guest experience. We look forward to welcoming you back again for another enjoyable stay. Sincerely, Mantra Hervey Bay Team

Customer review rating 2.0/5

Ruth B. Couples - Confirmed reviews ALL

We have stayed numerous times and are platinum all Accor members. Our room had no bath, a very outdated bathroom, noisy bathroom fan, noisy neighbouring door closing very hard while trying to go to sleep, very hot bedroom with no air con- only ceiling fan that dried out my eyes all night, light coming in from the glass “window” in the bedroom that had no curtain, no cereal bowls only pasta bowls, washing machine took over an hour to do a small wash, and there was no welcome card, gift, or complimentary drinks as per usual. I paid approximately $240 for one night but it felt more like a cheap $180 motel. We do not wish to stay here again when in Hervey Bay.

Thank you for taking the time to speak with me about your stay. Please accept my sincere apologies for the disappointment and the lack of recognition of your valued Platinum membership. We appreciate your continued loyalty over the years and will use your feedback to address the concerns discussed. Kind regards, Mantra Hervey Bay Management Team

Customer review rating 3.5/5

Jan S. Families - Confirmed reviews ALL

We found the bed to be lumpy, the couch saged which I had to out pillows under the cushions, the air conditioner was leaking water, which I have notified the reception when I checked out about these issues.

Dear Jan, Thank you for taking the time to share your feedback. We’re very sorry to hear that the bed and couch did not meet your expectations and that you experienced an issue with the air conditioner. We appreciate you bringing these matters to our attention and will ensure they are followed up with our maintenance team. We’re delighted, however, to hear that Nicki made a positive difference to your stay. We will be sure to pass on your kind comments to her. We always strive to make our guests feel comfortable and well looked after, and we appreciate you recognising her efforts to accommodate your partner’s needs. Thank you again for your feedback. We hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Mary R. Couples - Confirmed reviews ALL

Good view of Marina. Many food outlets nearby. Difficulty getting in tub to access shower.

Dear Mary, Thank you for your lovely feedback. We’re pleased to hear you enjoyed the beautiful marina views and the convenience of having plenty of dining options nearby. We also appreciate your comments regarding access to the shower. We understand that stepping into a bathtub can be difficult for some guests, and we will certainly take your feedback into consideration. Thank you for staying with us, and we hope to welcome you back again. Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Marilyn F. Couples - Confirmed reviews ALL

All was fine. Staff reacted swiftly to any problems. Resort is looking a little tired.

Thank you for sharing your feedback and for your continued loyalty as a valued ALL Gold member. We're pleased to hear that you had a comfortable stay and that our team was quick to assist whenever needed. We also appreciate your comments regarding the condition of the resort and understand that some areas would benefit from refreshing. Your feedback is valuable as we continue working towards improving our facilities. We look forward to welcoming you back to Mantra Hervey Bay soon! Kind regards, Mantra Hervey Bay Team

Customer review rating 2.0/5

Patrick J. Business - Confirmed reviews ALL

When I arrived I was not given clear information or instructions about the location of the room, where to park, meal location, Wifi. It was very poor. I will not choose to stay here again.

Thank you for taking the time to share your feedback. We sincerely apologise for the lack of information and guidance provided upon your arrival. After reviewing your check-in, I can see that you were assisted by one of our newer team members. While this does not excuse the experience, please rest assured that we will address these concerns through further training to ensure all guests receive a warm welcome and clear information upon arrival. We are truly sorry that your experience fell short of expectations and hope you will consider giving us another opportunity to provide a much better stay. Kind regards, Mantra Hervey Bay Team

Customer review rating 2.0/5

Amanda B. Couples - Confirmed reviews ALL

The outside light was left on all. Night and was very bright! The carpet felt wet. The tv was not great.

Thank you for sharing your feedback. We sincerely apologise that your stay did not meet expectations, particularly regarding the bright outside lighting, damp carpet and TV quality. Your comments have been shared with our Maintenance team for further investigation and improvement. We appreciate your feedback and hope to welcome you back for a more comfortable stay in the future. Kind regards, Mantra Hervey Bay Team

Customer review rating 5.0/5

Danny B. Couples - Confirmed reviews ALL

Great location and service, clean rooms.

Dear Danny, Thank you for your lovely review! We’re delighted to hear that you enjoyed our convenient location, clean rooms, and service. It’s also great to know that our team made the booking process easy and hassle-free. We truly appreciate your feedback and hope to welcome you back for another enjoyable stay soon! Sincerely, Mantra Hervey Bay Team

Customer review rating 4.5/5

Bill S. Families - Confirmed reviews ALL

Been there a few times and appreciate the good staff and friendly welcoming

Dear Bill, Thank you for your lovely review and continued support! We’re delighted to hear that you enjoy our location, accommodation, and the friendly service from our team. It’s always a pleasure to welcome you back, and we look forward to seeing you again soon! Sincerely, Mantra Hervey Bay Team

Customer review rating 3.0/5

Dane S. Business - Confirmed reviews ALL

Stay was pleasant, however the room required deodorisation as there was a strong lingering smell.

Dear Dane, Thank you for your feedback. We’re glad to hear that your stay was pleasant, but we’re sorry about the lingering smell in your room. We understand how important a fresh and comfortable environment is, and we apologise that this affected your experience. We appreciate you bringing this to our attention, and we will pass your comments on to our housekeeping team for follow-up. We hope to have the opportunity to provide you with a more enjoyable stay next time. Sincerely, Mantra Hervey Bay Team

Customer review rating 5.0/5

Lancia H. Couples - Confirmed reviews ALL

We had a lovely relaxing time - views of the marina and close food and shops.

Dear Lancia, Thank you for your wonderful review! We’re delighted to hear you had a lovely, relaxing stay and enjoyed the beautiful marina views, comfortable bed, and secure parking. Our convenient location near the shops, cafés, restaurants, and boat club makes it easy to enjoy everything the area has to offer. We truly appreciate your feedback and look forward to welcoming you back again soon! Sincerely, Mantra Hervey Bay Team

Customer review rating 4.5/5

Peter W. Couples - Confirmed reviews ALL

Room was as advertised with great ocean view.

Dear Peter, Thank you for your lovely review! We’re delighted to hear that you enjoyed the comfortable, well-maintained room and the beautiful ocean view. We’re glad your stay met your expectations, and we look forward to welcoming you back again soon! Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Brendan R. Families - Confirmed reviews ALL

The customer service was excellent as we needed to upgrade from a 1 bed to 2 bed (we stayed 6 nights) as our daughter and granddaughter decided to stay with us last minute. Gabriel, Claire and Thiwanica were fantastic.

Dear Brendan, Thank you for your lovely feedback. We’re delighted to hear you had a comfortable stay and that Gabriel, Claire and Thiwanica provided fantastic customer service when arranging the upgrade to accommodate your family. We’ll be sure to pass on your kind comments to the team. We also appreciate you bringing the maintenance issues to our attention, including the cracked fridge drawer, loose towel rack and damaged sofa springs. We apologise for these inconveniences and will ensure these items are followed up with our maintenance team. Regarding your Accor membership points, we recommend contacting Accor Member Services to confirm that your room upgrade and eligible spend have been correctly reflected in your points balance. Thank you again for choosing to stay with us. We appreciate your feedback and hope to welcome you and your family back again soon! Sincerely, Mantra Hervey Bay Team

Customer review rating 3.5/5

Boocock D. Business - Confirmed reviews ALL

The room was clean and tidy, however there was only a bed. No side chair and no table. There was a table on the balcony, however as the weather was poor this wasn't useable.

Thank you for your feedback. We are pleased to hear you found the room clean and tidy. The room you booked is our entry-level room category and is advertised as a hotel room with a bed, ensuite, and tea and coffee facilities. As such, additional furnishings such as a lounge chair or dining table are not included within the room itself, however our other apartments have those items. Kind regards Mantra Hervey Bay Team

Customer review rating 1.5/5

Joseph A. Couples - Confirmed reviews ALL

The room smelt badly Some of the furniture was badly soiled and should not have been in the room

Customer review rating 4.5/5

Catherine A. F. Families - Confirmed reviews ALL

the only issue we had was one of our rooms smelt very strongly of smoke but it was mostly sorted out. Thank you. We will be back

Dear Catherine, Thank you for your lovely feedback! We’re pleased to hear you had a great stay and found booking directly by phone easy and convenient. We sincerely apologise for the smoke smell in one of the rooms and the issue with the fridge in the apartment. We appreciate you bringing these matters to our attention and will ensure they are followed up. Thank you for your understanding, and we’re delighted to hear you’ll be back. We look forward to welcoming you again soon! Sincerely, Mantra Hervey Bay Team

Customer review rating 4.0/5

Sean T. Couples - Confirmed reviews ALL

The 1 bedroom apartment needs to have a ceiling fan or aircon in the bedroom. Also a tv in the bedroom would have been good. Overall the property is in a good location, nice staff etc.

Dear Sean, Thank you for your feedback! We’re pleased to hear you enjoyed our convenient location and found our staff welcoming. We appreciate your suggestions regarding additional cooling in the bedroom and having a TV in the bedroom, and we’ll pass these comments on to the relevant team for consideration. Guest feedback is important to us, and we’re always looking for ways to improve comfort and enjoyment during our guests’ stays. We hope to welcome you back again soon! Sincerely, Mantra Hervey Bay Team

Other web-users rate our hotel

  • 996 reviews 9.1/10 Location
  • 1,615 reviews 6.1/10 Room
  • 755 reviews 8.1/10 Service
  • 77 reviews 3/10 WiFi
  • 545 reviews 5.5/10 Cleanliness
  • 543 reviews 4.5/10 Comfort
  • 404 reviews 3.3/10 Amenities
  • 296 reviews 3.3/10 Vibe

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