Mercure Kingfisher Bay Resort Fraser Island 4 stars

We thoroughly enjoyed our stay at this resort. The staff were professional, but also friendly and attentive. The resort and facilities were well designed and conducive to relaxing, and the natural beauty of the surrounds was breathtaking. Getting to and from the island was organised for us and helped to make the entire experience most pleasurable.

Seabelle Restaurant was just superb, the food varied and the combinations of flavours was excellent. Although the head chef was away the two Assistant Chefs we of a high standard . Towels not drying in the bathroom was the only issue we found. Staff were all lovely and we enjoyed our 7 night holiday.

The last time we visited Kingfisher Bay Resort was in 2002 - prior to that date we were regular visitors, mainly as day trippers from Hervey Bay to indulge in the seafood smorgasbord - although we did stay at the resort a few times. We realise that the resort is 25 years old and is a high maintenance venue - we saw deterioration in many areas. There seemed to be a fairly high percentage of Staff who were trainees and the quality of food was not as it was. Rooms were clean but we have to say we were disappointed!!!

The kingfisher is our favourite resort in Australia. We've been 5 times now, with our son at various ages and there's always so much for us and him to do. The buffet breakfast is lovely and we love to sit by the pool area to eat. Our room was peaceful nestled in the trees overlooking the lake area. Top tip: Our favourite spot is sunset at the jetty hut. You can't beat it. Our only improvements would be that our check-in was late (after 4pm) which was unusual in our previous experience. Also, we felt the sandbar is looking very tired now & is in need of a facelift.

Kingfisher Bay Resort is a fantastic place to go for a bit of R&R, or for a bit of adventure. I'd highly recommend the day-long Beauty Spots tour. Martin was our driver and he was an exceptional guide, explaining all the history of the island, the geology, the people, the wildlife; and he did all of this while skilfully manoeuvring an insane 400 hp 4WD bus through extremely narrow sandy tracks. It was surreal in parts. The trip included visiting Lake McKenzie (crystal clear waters and white sand), the wreck of the Maheno, Eurong (the resort on the eastern side of the island), a sand blow, cliffs of coloured sand, a wild dingo, a pod of excited whales, and an exciting 80 km/h + journey down the beach. This is an absolute must for anyone visiting the island. It is also an absolute must to go to the Sand Bar and indulge in late afternoon cocktails, while watching the sun set over Hervey Bay. The cocktails are very moreish and reasonably priced. As for the food, we ate at the Maheno Restaurant, and didn't quite get around to going to Sea Belle (largely due to the cocktails at the Sand Bar). The Maheno Restaurant was great, and our waiter Simon was a particularly friendly and nice guy. I'd certainly recommend Kingfisher Bay Resort to anyone looking to get away to a beautiful island. Apparently there is a pretty long rainy season there though, so be careful when you book.

Don't stay at Kingfisher Bay Resort if you are looking for a raging night life and manicured gardens because this is a place to share with nature. The service is super friendly and all staff seem to go out of their way to always give a cheery greeting and a broad smile when ever you meet them. Kingfisher Bay is for relaxation and walking. It is a place to discover nature

The staff at Mercure Kingfisher Bay Resort Fraser Island were wonderful. We thoroughly enjoyed our stay. I am have Coeliacs and the chef came out to go through what I could eat and I was able to choose lovey tasting and interesting gluten free food. Our room had a fabulous view and the set up of the resort made it easy to access what you needed. We will be back for a longer stay next time.

it was the perfect holiday. The friendly reservation staff were so helpful and patient in guiding us through the necessary barge & permit requirements. It all flowed seamlessly. The rooms were spotless & the staff amazing. The resort and facilities were outstanding, even providing a high pressure wash for the 4WD. We can't wait to go back again.

It is definitely in need of upgrades in the rooms especially the tiles and bathrooms. Service in the restaurants was slow even when we were the only people there. Food was very overpriced for what was very average pub meals. Was very disappointing to see the slip in standard, I stayed here 3 years ago and was thoroughly impressed with the standard.

The shuttle service provided treats you as a tour party rather than an individual, leading you past Reception and through the hotel before handing out the keys to the group; it does provide a distraction for any bored guests lounging in the bar area though. The rooms have a spare bed, which for most people staying on the resort was unnecesary and made a reasonable sized room small. Noise from adjoining rooms can be distracting as there are adjoining room doors on both sides of the room and you can hear everything your neighbours are saying. We thought the bathroom had not be cleaned properly as the was a long hair on the floor but discovered that was due to the out-flow water from the shower bubbling up out of the drain in the floor, which also caused the bathroom floor to be wet after every shower. The bathroom also had an interesting feature of a large plain glass window facing out to the walkway, although you cannot be seen it is a little disconcerting when sitting on the toilet. The towels were thin, worn and grey. The walkways to the rooms were probably great when first built but look a little tired and grubby now. The view from some rooms are probably great (if you have a sea view) but others (including ours) is of scrub and (in our case) the laundry. There was no room service, because of the amount of guests staying one night an additional take away service was arranged (as restaurant was fully booked), there is a large Bistro being on site but only open on Fridays and Saturdays. Food was nothing special and not cheap. It was not the standard expected from a Mercure hotel and looks like it is time to spend some money on it, time to think of the customer than maximum profit.

Hi all, I would like to share our expirience staying at this resort. After i have made booking i have read reviews..more of negative, i was then concerned with my booking.. when we arived rooms and staff were really good. We have booked 2 rooms with breakfast. Good clean facilities, close to everything, staff was very helpfull and assisted with ferry bookings etc. If you are planning trip to fraser and to expirience its beauty i would recommend this resort. the only thing is missing is stowe or microwave. ..we had out mini portable stove that we were using for cooking sometimes..apart from that Everything was perfect. Will go there again

We went over on the ferry and left our car on the mainland. I think the process for booking the ferry and parking should have been explained to us at the time of booking. The resort is excellent very laid back and staff friendly and helpful. The ranger guided tours are a great introduction to the resort and the island. I just wish we had more time there.

The overall stay was relaxing, pleasant and comfortable. The resort is value for money. We had not been back for 15 years and so it was nice to see it still there and the surrounds had been respected. Staff were obliging. Food in Seabelles was exceptional. Food on other occasions was satisfying but nothing out of the ordinary with a little more effort it could have been easily improved. Some mornings the weetbix were covered with glad wrap, sometimes they weren't. Small issue, but soggy weetbix? The humidity should be catered for at all times for all food. Rooms are three star and still have the beach "musty" smell, so we kept the air con going all the time which alleviated this issue. The shower curtain was insufficient to keep the floor dry which was a nuisance. The shower head sometimes flew off the cradle and sprayed water everywhere. If you are staying on the lower floor, you need to hope that the people above you don't decide to "thump" around at midnight as the floors are not sound proof. Every time we tried to dial "9" we could not get a response. The phone was very unreliable - room 119. The music in the common areas was not appropriate for various times of the day, especially "rock" music at breakfast. The surroundings are very pleasant and relaxing and maybe the music could be adapted to the various times of the day. We did note that some of the local fishermen were cheeky enough to take advantage of the pool facilities after fishing on the jetty. We know this because we were fishing on the jetty when they moored for the day (and night). We never had any issues, but in my mind then raised the issue of security around the facilities? Would recommend the resort, but don't book thinking it is a 5 star property.

We went to Fraser from the Sunshine Coast so we drove to the Kingfisher Bay mainland office and left our car there and went over on the ferry as foot passengers. Highly recommend this option. Would also highly recommend the 4WD full day tour and the light plane flight that takes off from and lands on the beach near the coloured sands. Four wheel drives are also available for hire from Kingfisher Bay. And the sunsets are amazing !!!!

Once I got over the fact that it's not recommended to swim in the ocean anywhere due to a variety of creatures, the lovely pool area came in very handy ;) The lakes are amazing but do require 4WD vehicle to get around due to the large size of the island and dingoes. Non the less it was very peaceful and grounding.... the interactive ranger walks and talks were very interesting!