Mantra Sydney Central 4 stars

Customer review rating (ALL Rating) 4.0/5 1,140 reviews

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Mantra Sydney Central - Image 1
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438 Sussex Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Wireless internet access is available to you so you can stay in-touch online during your visit

  • Just a 10 minute walk to the International Convention Centre Sydney.

  • A leisurely 10 minute walk to Sydney's beautiful and iconic Darling Harbour.

  • Conveniently just a 10 minute walk to Central Station, so you can spend your days exploring

Our accommodation(s)

Room

Open Plan Family Suite 2 Queen Beds

  • 5 pers. max
  • 50 m² / 538 sq ft
  • Bedding 2 x Queen size bed(s)

Hotel location

Mantra Sydney Central

438 Sussex Street
2000 SYDNEY
Australia

GPS:-33.878974, 151.205026

Telephone
Fax +61 2 9280 1411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,140 reviews

TripAdvisor Rating  3.5/5  2,787 reviews

Ok

TripAdvisor rating 3.0/5

GrandTour22337612825 Families - TripAdvisor review

First of all , the staff at front desk were rude upon checking -in at around 9:30 in the evening . I was asked a 100AUD deposit and never got the money back upon checked out . Lift was stinky , fishy smells . Dark furnitures . Poor lighting in the lounge area . Not enough kitchen wares to use . Would be a bonus if staff were also friendly . Location was good but noisy . No housekeeping despite 239AUD / night .no extra rubbish bag for rubbish . Overall , it’s better to stay in Shang rila just add extra amount for a 5star accommodations rather than staying at Mantra and deal with the rude and disrespectful staff . I won’t recommend this place . No way . You need to train your staff how to treat the people with manners .

Ideal for a room only, short stay. Clean and comfy.

TripAdvisor rating 4.0/5

craziesue TripAdvisor review

Hotel is perfectly located in the city centre, with the Chinatown tram stop directly outside. We only stayed for one night and found it clean and comfortable. We were upgraded to a suite, as we were celebrating a special Anniversary. It was spacious, well appointed and had a small balcony. We didn't hear much traffic noise. The hotel is old and could do with a refit, but the bed was comfy and the kitchenette more than adequate. The bathroom toiletries were very good. There is no lounge area in the hotel, just a small lobby, but there is secure luggage storage. I would stay here again, for a night or two.

Good location hotel needs upfates

Customer review rating 3.5/5

Sally H. Families - Confirmed reviews ALL

Very big room however needs updating. Toilet roll holder broken, power points burnt out, heater not working in bedroom- can’t be adjusted. Very loud - from outside- tram and people yelling most of night and into early hours.

Dear Sally, We very much appreciate your feedback regarding your stay at the Mantra Sydney Central. We apologise for the shortfalls in your experience and will be working through each of the areas shared to ensure improvements can be made. We have had each of the maintenance items looked into and addressed. Thank you for sharing and it is our hope to provide a better experience in the future. Sincerely, Alana Friend

Well located, comfortable beds.

Customer review rating 4.5/5

Kaz E. Couples - Confirmed reviews ALL

Great front desk check in staff Room was great for 1 night stay, comfy bed. Clean and quiet.

Dear KAREN N., We very much appreciate your comments regarding your stay at the Mantra Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessie Yong Assistant Manager

Good stay

Customer review rating 3.5/5

Craig Couples - Confirmed reviews ALL

Comfortable Still haven't received security deposit back?

Dear Craig S., We very much appreciate your comments regarding your stay at the Mantra Sydney Central. It is always a pleasure to receive positive feedback. Regarding security bond, we had cancelled the holdings of your bond. Please kindly note that the $100 is meant to be a HOLDINGS AMOUNT which the bank is holding on behalf of us. The $100 will be shown as “PENDING TRANSACTION” in your bank statement and it takes approximately 3-5 business days (Australian Cards), or 10-15 days (International Cards)for the money to be reverted back. Hence, there will not be any DEBIT/CREDIT in your bank statement to be seen. For further enquired, please contact your nominated bank if pending amount still sits in your account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessie Yong Assistant Manager

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Other web-users rate our hotel

  • 1,114 reviews 9.5/10 Location
  • 1,115 reviews 6.2/10 Room
  • 828 reviews 8.1/10 Service
  • 24 reviews 6.1/10 WiFi
  • 567 reviews 5.2/10 Comfort
  • 477 reviews 5.5/10 Cleanliness
  • 216 reviews 3.1/10 Amenities
  • 190 reviews 3.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.