Dear Lesley, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found your room comfortable, quiet, and clean. We’re sorry to hear that the room felt too warm overnight. We understand that maintaining a comfortable temperature is important for a good night’s sleep. Please note that the windows in our rooms are designed to remain non-openable as a security measure for the safety and wellbeing of all our guests. We also have a 24-hour reception, and our team would have been very happy to assist you during the night had you contacted us regarding the room temperature. We always encourage our guests to reach out to reception at any time, as we are here to help and make your stay as comfortable as possible. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with a more comfortable stay next time. Kind regards, Ejay Hotel Manager

Dear Leoni, Thank you for taking the time to share your lovely feedback with us! We’re delighted to hear that everything went smoothly from check-in through to checkout and that you had such a great overall experience. It’s also wonderful to know that you enjoyed dining at our restaurant. Your kind words are greatly appreciated and will be shared with our team. We’re always pleased to know when our guests have enjoyed both their stay and their dining experience. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future! Kind regards, Ejay Hotel Manager

Dear Maree, Thank you for your wonderful 9/10 rating! We’re delighted to hear that you were impressed with your experience and enjoyed your stay with us. It’s fantastic to know we were able to make your visit an enjoyable one. We truly appreciate your kind feedback and look forward to welcoming you back for another great stay. Kind regards, Ejay Hotel Manager

Dear Rachael, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found your room very comfortable and enjoyed your overall stay. Creating a relaxing and welcoming environment for our guests is very important to us, so it’s wonderful to know that we met your expectations in this regard. We also appreciate your helpful suggestion regarding the herbal tea options in the room. We understand that having a wider selection would provide an even more enjoyable and personalised experience, and we will certainly share your feedback with our team for consideration. Thank you once again for staying with us and for your thoughtful comments. We look forward to the pleasure of welcoming you back for another comfortable and enjoyable stay. Kind regards, Ejay Hotel Manager

Dear Deborah, Thank you very much for taking the time to share your wonderful feedback with us! We’re delighted to hear that you enjoyed the friendly service provided by our team and that you found your room both clean and lovely. Creating a warm, welcoming, and comfortable experience for our guests is something we take great pride in, so it’s especially pleasing to know that we made a positive impression during your stay. We’re also thrilled to hear that you would choose to stay with us again for your next function. It’s always a pleasure to welcome guests back, and we look forward to having the opportunity to make your next visit just as enjoyable. Thank you again for choosing to stay with us and for your kind words. We look forward to welcoming you back soon! Kind regards, Ejay Hotel Manager

Dear Kimball, Thank you so much for your wonderful review and for sharing your experience with us! We’re absolutely delighted to hear that your stay exceeded your expectations. Knowing that you expected a good experience but found it to be great is the highest compliment we could receive. We’re especially pleased that you enjoyed the comfort and luxury we strive to provide for every guest. Your kind words are a wonderful encouragement to our entire team, and we truly appreciate you choosing to stay with us. Thank you again for your lovely feedback. We look forward to welcoming you back and hopefully exceeding your expectations once again! Kind regards, Ejay Hotel Manager

Dear Narellee, Thank you for taking the time to share your wonderful feedback with us! We’re delighted to hear that you had a great stay while travelling for your work event and that you found our location so convenient. It’s fantastic to know that having the Irish pub next door added to your experience and provided a convenient option for dinner and room service. We’re pleased that our location and the nearby dining options helped make your stay both comfortable and convenient. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back on your next trip! Kind regards, Ejay Hotel Manager

Dear David, Thank you for your fantastic 100/100 review! We’re delighted to hear that Mercure Sydney Rouse Hill was the perfect choice for your business trip and that our location suited you so well. It’s wonderful to know you enjoyed your meals at the restaurant and found everything you needed for a comfortable and productive stay. We truly appreciate your feedback and hope to welcome you back on your next visit to the area. Regards, Ejay Hotel Manager

Dear Michael, Thank you for your wonderful 100/100 review and for choosing Mercure Sydney Rouse Hill for your stays. We’re delighted to hear that you consistently find our rooms clean, quiet and comfortable, and that our team has always been helpful and pleasant. We also appreciate your understanding regarding the car park being busier on weekends. We truly value your continued loyalty and look forward to welcoming you back again soon! Regards, Ejay Hotel Manager

Dear John, Thank you for your wonderful 100/100 rating and for sharing your feedback. We’re delighted to hear that you had such an enjoyable stay with us at Mercure Sydney Rouse Hill. It was a pleasure having you as our guest, and we look forward to welcoming you back for another most enjoyable experience. Regards, Ejay Hotel Manager

Dear Mr. James, Thank you for taking the time to share your feedback and, most importantly, for being a valued repeat guest. We’re delighted to know that our team was able to assist with your room relocation after two days and that you found our staff helpful and accommodating. We would like to clarify that our rooms located away from the road are within our Deluxe Room category, while your original reservation was for a Superior Room. Nonetheless, we were pleased to assist with the room change and ensure that you were more comfortable for the remainder of your stay. Thank you again for your continued support and loyalty. We truly appreciate it and look forward to welcoming you back for another pleasant stay. Kind regards, Ejay Hotel Manager

Dear Anthony, Thank you for taking the time to share such detailed feedback and for rating your stay 80/100. We’re pleased to hear that you enjoyed our convenient location, comfortable bed and pillows, and the friendly service from our team. We’re sorry to hear about your experience with the room rate and understand your disappointment, particularly as an Accor member who prefers to book directly and earn Rewards points. We appreciate you giving our team the opportunity to discuss the rate with you at the time. While we are unable to comment on individual third-party pricing, we certainly understand how frustrating it can be when you find a lower rate elsewhere. Your feedback is valuable, and we will share your comments with the relevant team for consideration. Thank you again for your feedback and for choosing Mercure Sydney Rouse Hill. We hope to have the opportunity to welcome you back and provide an even better experience. Regards, Ejay Hotel Manager

Dear Erin, Thank you for your wonderful 100/100 rating and for taking the time to share such fantastic feedback! We’re delighted to hear that your check-in was seamless and that you enjoyed the convenience of having the restaurants adjoining the hotel. We’re also pleased that you found your room exceptionally clean and well presented. Your kind words mean a great deal to our team, and we look forward to welcoming you back to Mercure Sydney Rouse Hill for another fantastic stay. Regards, Ejay Hotel Manager

Dear Sri, Thank you so much for your incredibly kind and thoughtful feedback. We are especially delighted to hear that Vien made such a positive impression during your stay. We will certainly share your wonderful comments with her, as recognition like this means a great deal to our team. We understand that encountering an issue with a credit card can be an uncomfortable and stressful experience, and we’re very pleased that Vien was able to assist you with patience, understanding, and professionalism. We believe that genuine hospitality is about making our guests feel comfortable, respected, and supported, particularly when unexpected situations arise. It is wonderful to know that Vien took the time to explain the available options and help find a suitable solution while ensuring you felt at ease. We are very proud to have her as part of our reception team. Thank you again for recognising Vien’s exceptional service and for sharing your experience with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another warm and memorable stay in the future. Kind regards, Ejay Hotel Manager

Dear Robert, Thank you for your kind review. We’re delighted to hear that you had a pleasant and peaceful stay and that our team made a positive impression with their professional and friendly service. Providing our guests with a comfortable and relaxing experience is very important to us, so it’s wonderful to know we achieved that during your visit. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable and relaxing stay. Kind regards, Ejay Hotel Manager

Dear Jennie, Thank you for taking the time to share such a thoughtful review, especially during what must have been a very difficult and emotional time for you. We’re truly sorry for your loss, and we’re grateful that you chose to stay with us during such a significant occasion. We’re pleased to hear that your stay provided a quiet and comfortable place to rest, despite your initial concerns about the pub and main road. It’s wonderful to know that you found the Deluxe King room spotless and tastefully decorated, and that check-in, check-out, and parking were all convenient. We’re also delighted that you enjoyed the meals at the café and Fiddler Hotel. Most importantly, we’re glad that our accommodation helped make a very sad occasion a little easier to bear. Thank you again for your kind words, and we hope to have the opportunity to welcome you back under happier circumstances. Kind regards Ejay Hotel Manager

Dear Claudine, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you found your room clean and comfortable, and that you appreciated the quiet atmosphere of the floor. We understand how important a peaceful and well-maintained environment is for a relaxing stay, so it’s wonderful to know that we were able to provide that for you. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue maintaining the high standards our guests deserve. We hope you had a pleasant and restful stay and would be delighted to welcome you back for another enjoyable experience in the future. Kind regards, Ejay Hotel Manager

Dear Clarissa, Thank you so much for your lovely review! We’re delighted to hear that you and your daughter had a comfortable stay with us and that our team made you feel so welcome. We’re especially pleased that we were able to promptly resolve the issue with the TV and get everything working for you. It’s wonderful to hear that you enjoyed the comfortable room and had a great breakfast next door as well. We truly appreciate your kind words about our staff — we’ll be sure to share them with the team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your daughter back again in the future! Kind regards, Ejay Hotel Manager