Mercure Sydney Rouse Hill 4.5 stars

Customer review rating (ALL Rating) 4.5/5 205 reviews

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Mercure Sydney Rouse Hill - Image 1
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Cnr of Commercial & Windsor Road, 2155 ROUSE HILL, Australia

Description

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

  • Located close to the Norwest Business Park, in the Sydney Hills District.

Our accommodation(s)

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Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial & Windsor Road
2155 ROUSE HILL
Australia

GPS:-33.686426, 150.91976

Telephone
Fax +61 2 9629 4311

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE LOUNGE

Non contractual photo

Located in The Fiddler, The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  205 reviews

TripAdvisor Rating  4.5/5  62 reviews

Customer review rating 4.0/5

Justin D. Families - Confirmed reviews ALL

Stay was good, some minor inconvenience not being able to use Accor+ discounts due to the restaurant being a separate entity, however property was clean, well kept and FO staff were courteous and knowledgeable.

Dear Justin, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a pleasant stay and found the property clean, well presented, and supported by courteous and knowledgeable front office staff. We’re sorry for the inconvenience regarding the Accor+ discounts not being applicable at the restaurant due to its separate management. We understand how this can be disappointing and appreciate your understanding. Thank you again for your comments, and we hope to have the opportunity to welcome you back for an even smoother stay in the future. Sincerely, Ejay Hotel Manager

Customer review rating 5.0/5

Thinuri V. Families - Confirmed reviews ALL

Great stay and experience

Dear V., Thank you for the great review of our hotel! We are glad that you have had a great stay with us and hope to see you again very soon. Sincerely, Ejay Hotel Manager

Customer review rating 2.5/5

Kaela E. Business - Confirmed reviews ALL

I didn't like the room I was in, as it was on the ground floor and only had one window which was to the carpark, so it had a privacy grate in front of it and you had to keep the semi-sheer curtain closed for privacy. This meant that the room hardly got any natural light. I asked if I could be moved to another room, but it was full and I was told to come back the next day to be changed to a new room. When I came back the next day I was again told there was nothing available.

Dear Kaela, Thank you for your feedback. We’re very sorry to hear about your experience with the ground-floor room and the lack of natural light. We understand how important a comfortable and bright space is during your stay. We also apologize for the inconvenience you faced when requesting a room change. Although we were fully booked at the time, we regret that we were unable to accommodate your request the following day as hoped as we were again fully booked for those days. We have made a note on your profile to avoid allocating a ground floor room, but we sadly cannot guarantee that we will always be able to assign a non ground floor room. We will always try our best to accommodate this. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Ejay Hotel Manager

Customer review rating 5.0/5

Michael C. Families - Confirmed reviews ALL

Clean, tidy, odour free room. Bed clean and comfortable. Amenities great. Consierge friendly and helpful. No noise. Car park almost full last arrival.

Dear Michael, Thank you for your wonderful feedback. We’re delighted to hear that you had a comfortable and easy stay with us. It’s great to know you found your room clean, fresh, and comfortable, and that our amenities met your expectations. We’re especially pleased that our concierge team made a positive impression and that you enjoyed a quiet, restful environment. Unfortunately, our parking is shared with the Fiddler and can get very busy at certain times. Thank you for mentioning the car park as well, we’ll continue working to ensure smooth parking experiences even during busy periods. Sincerely, Ejay Hotel Manager

Customer review rating 4.5/5

Daniel P. Solo - Confirmed reviews ALL

A very pleasant stay. Easy check in. Room was very modern and clean. Couldn't fault anything.

Dear Daniel, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you had a pleasant stay and found the check-in process easy and the room modern and clean. It’s wonderful to know everything met your expectations as we strive to provide a quality service to our guests. We appreciate your kind words and hope to welcome you back again soon. Sincerely, Ejay Hotel Manager

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Other web-users rate our hotel

  • 170 reviews 8.7/10 Location
  • 274 reviews 8.7/10 Room
  • 204 reviews 9.1/10 Service
  • 150 reviews 8.1/10 Cleanliness
  • 75 reviews 8.6/10 Food
  • 57 reviews 7.4/10 Amenities
  • 53 reviews 9.7/10 Vibe
  • 43 reviews 8.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.