Mercure Sydney Rouse Hill 4.5 stars

Customer review rating (ALL Rating) 4.5/5 219 reviews

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Mercure Sydney Rouse Hill - Image 1
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Cnr of Commercial & Windsor Road, 2155 ROUSE HILL, Australia

Description

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

  • Located close to the Norwest Business Park, in the Sydney Hills District.

Our accommodation(s)

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Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial & Windsor Road
2155 ROUSE HILL
Australia

GPS:-33.686426, 150.91976

Telephone
Fax +61 2 9629 4311

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE LOUNGE

Non contractual photo

Located in The Fiddler, The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  219 reviews

TripAdvisor Rating  4.5/5  62 reviews

Customer review rating 4.5/5

Ashwin D. Solo - Confirmed reviews ALL

Clean rooms , loved the chocolates all amenities in place , staff was very good

Dear Ashwin, Thank you for your lovely feedback! We’re delighted to hear you enjoyed our clean rooms, the chocolates, and the amenities provided. It’s wonderful to know our team made a positive impression as well. We truly appreciate your kind words and look forward to welcoming you back again soon. Sincerely, Ejay Hotel Manager

Customer review rating 4.0/5

Michael W. Solo - Confirmed reviews ALL

The staff were friendly and accommodating. The room was spacious, clean and smelled nice. The Fiddler staff also made the experience seamless. The only issue I had was the cleanliness of the pool. There seemed to be a lot of what looked like dirty baby wipes scattered on the floor of the pool. After two minutes i didn’t feel clean in the pool and got out.

Dear Michael, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the hotel, found the room spacious and clean, and that our team as well as The Fiddler staff, helped make your stay seamless. We sincerely apologise for the condition of the pool during your visit. Unfortunately during your stay there was several windy days and this blew napkins off the tables from the Fiddler and into our pool. Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. Sincerely, Ejay Hotel Manager

Customer review rating 3.0/5

Doug B. Families - Confirmed reviews ALL

this has been the first hotel that i have stayed in that does niot provide any cutlery apart from 2 teaspoons or any crockery at all again apart from 2 cups and saucer yet you provide tumblers and wine glasses.....most people would have a glass of wine or a drink but would accompany the drink with some nibbles such as crackers and a dip or nuts ....whatever, but nothing was provided to serve any form of food on or in. So much for the pate' using a tea spoon.

Dear Doug, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the room and our convenient location. We’re sorry to learn that the lack of cutlery and crockery did not meet your expectations. Our rooms do not have any kitchens or kitchenettes and as such we do not have any cutlery or plates in the room. We do have cutlery and plates at reception that can be requested. Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. Sincerely, Ejay Hotel Manager

Customer review rating 5.0/5

Wendy B. Families - Confirmed reviews ALL

Very happy with overall experience, staff were knowledgeble about area

Dear Wendy, Thank you for sharing your experience! We’re delighted to hear you enjoyed our great location and that our friendly team made your stay even better. It’s wonderful to know our staff’s local knowledge was helpful during your visit. We truly appreciate your feedback and hope to welcome you back again soon. Sincerely, Ejay Hotel Manager

Customer review rating 3.5/5

Stephen L. Business - Confirmed reviews ALL

Room was great, staff were fantastic, parking was a sh_t show!!!. I was close to cancelling my booking based on no parking... took 20 minutes to get a park. As the Hotel is part of a larger pub precinct, there was no parking and I had to drive around and around; no specific parking for the hotel. This was not mentioned in the booking, and having driven from Wagga I would have gone elsewhere if I had known. I expect my accommodation to have parking unless specified.

Dear Stephen, Thank you for taking the time to share your feedback. We’re very pleased to hear that you enjoyed the room and found our staff fantastic, but we’re truly sorry for the frustration you experienced with parking. We understand how disappointing and inconvenient it can be especially after a long drive. Because the hotel is located within a busy precinct, parking can become limited during peak times, but your comments highlight that we need to make this information clearer for future guests. We appreciate you bringing this to our attention and will be reviewing how we present parking details in our booking information. Thank you again for the valuable feedback, and we hope we’ll have the opportunity to provide you with a much smoother experience next time. Sincerely, Ejay Hotel Manager

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Other web-users rate our hotel

  • 172 reviews 8.8/10 Location
  • 281 reviews 8.7/10 Room
  • 210 reviews 9.1/10 Service
  • 156 reviews 8.4/10 Cleanliness
  • 149 reviews 7.9/10 Comfort
  • 75 reviews 8.6/10 Food
  • 58 reviews 7.6/10 Amenities
  • 55 reviews 9.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.