Mercure Melbourne Doncaster 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,675 reviews

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6 Tower Street, 3108 DONCASTER, Australia

Description

Hotel extras

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Our accommodation(s)

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Hotel location

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

GPS:-37.786625, 145.12823

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Restaurant

At The Restaurant, we celebrate Aussie flavours with fresh local ingredients and a modern twist. Pair your meal with local wine, beer, or a craft cocktail. Enjoy Happy Hour every day from 4 pm to 6 pm at the Bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,675 reviews

Customer review rating 1.5/5

Peter M. Solo - Confirmed reviews ALL

Location- Quite confusing to access on the first visit if coming from the North (i.e. Westfield) side, including the parking. Check in- No questions asked (e.g. Have you stayed here before? or Do you know the local area?), and zero information offered (Re: location of breakfast or other hotel info or facilities, etc.) Room- Fine, though no bar soap provided for those who don't like liquid soap, and no complimentary water bottles provided. No mugs in room for coffee/tea. The actual cups provided for this purpose were way too small. The water set up was totally weird. There was a used and wet inside empty glass bottle, and (in my room a used and unwashed wet glass next to it). Apparently guests are required to traipse down to the reception area every time they want to refill this glass bottle to get drinking water. Seemed mostly about reducing hotel costs to me, at an inconvenience to guests. Breakfast- By far the worst aspect of the stay. And the issues are systemic/fixed. I had read several previous reviews across various platforms and over a period of several successive years that if you get there late, hot items are cold. So I got there right on 6:30am when they opened. Every one of the items that would normally be served hot (or should at least still be warm) were refrigerator level cold. VERY cold. Just taken out of the fridge, after having been pre-cooked in advance. Sausages, Bacon, Eggs, etc... all refrigerator cold. They were all stored in cold cast iron pots. Their breakfast set up line is pretty small/short for hot items, so I would estimate that a keep-warm set up for the hot food (like every other hotel in the world has) could be set up for a very low cost, versus the obvious absolute necessity for guests. I mean, seriously, who takes items out of a fridge that are supposed to be served hot, and just serves them up at fridge temperature, without heating them up first and serving them under a proper heating lamp or in a heated bain-marie set up? There are plug in pot warmers that cost $50 each at K-Mart that could be used to keep the posts warm if they want a plug in portable solution. Incredibly bizarre fail that defies any basic common-sense. The quality and variety of food items was not great, but was acceptable at a very basic level. The texture/quality/variety/freshness of breakfast pastries definitely needs work. Once again though, no mugs available for morning coffee/tea, and the cups were really very small. No light or skim milk available for morning cereal, for those many people who need or prefer that. Staff- Check-in staff were not great, but all other staff interacted with were very nice. Lifts- My lord these were slow. Slowest I have come across. Would I stay here again? I paid a reasonable price, but would only stay again for single-night stays, and only when I had something that required me to be in this local area. And I'd 100% skip the breakfast, until they fix what is such a necessary and easily fixable issue.

Dear Peter M., Thank you for taking the time to provide such comprehensive feedback regarding your recent stay with us. We truly value detailed insights like yours as they help us identify exactly where we need to improve. Arrival and Check-in I am sorry to hear that your first impression was hampered by a confusing arrival and a lack of information at the front desk. We aim to provide a warm, informative welcome, and it is clear we missed the mark during your check-in. I will be reviewing this with our front office team to ensure our arrival standards—including basic local and hotel orientation—are consistently met. Room Amenities and Water Service Your comments regarding the room setup are noted. While we have moved toward a sustainable glass-bottle water system to reduce plastic waste, I sincerely apologize that the glassware in your room was not properly cleaned. This is a lapse in our housekeeping standards which has been addressed with our executive housekeeper. We also appreciate your feedback regarding the size of our tea and coffee cups; we are currently reviewing our in-room amenities to better suit our guests' needs. Breakfast Experience I am particularly concerned to hear about the temperature of our hot breakfast items. Serving cold food is entirely unacceptable. We have recently implemented a new rotational menu and increased our breakfast offerings, but it is clear that our heating and presentation methods failed during your visit. I have shared your feedback—specifically regarding the cast iron pots and the need for consistent heat—with our Executive Chef to ensure our buffet setup is functioning correctly and that food is served at the proper temperature throughout the service. We are also looking into adding a wider variety of milk and pastry options based on your suggestions. Lifts and Staff While I am glad to hear that most of our team members were pleasant, I apologize for the slow lift speeds and the underwhelming check-in. We appreciate your honesty about only choosing to stay for short visits in the future. We would love the opportunity to change your mind and show you a much-improved breakfast experience. Please feel free to reach out to me directly if you wish to discuss your stay further Regards Dinesh Gandhi General Manager

Customer review rating 3.5/5

Sze Y. N. Couples - Confirmed reviews ALL

Location is good and convenient. First impression for the room was clean & bright , but the exhaust fan in the bathroom was moldy. Breakfast is average, me and my partner had fried rice and it was bland and rice was undercooked.🥲

Dear Sze Y. N., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the cleanliness and brightness of your room. However, I regret to learn about the issues you experienced with the bathroom exhaust fan and the breakfast offerings. Your comments are valuable, and we will use them to enhance our services moving forward. Regards Dinesh Gandhi General Manager

Customer review rating 4.5/5

Lisa A. Families - Confirmed reviews ALL

I always have a great stay at Mercure Melbourne you cant go wrong highly recommended this hotel five stars well earned for sure Ill always book there when coming to melbourne

Dear Lisa A., Thank you for your generous feedback regarding your recent stay at Mercure Melbourne Doncaster. It is gratifying to learn that you found your experience comfortable and enjoyed the welcoming atmosphere created by our staff. Your kind words and recommendation are greatly appreciated, and we look forward to welcoming you back on your next visit to Melbourne. Regards Dinesh Gandhi General Manager

Customer review rating 3.5/5

Wen L. Business - Confirmed reviews ALL

Breakfast was a bit disappointing. Both quality and choices were not as good anymore compared my last stay.

Dear Wen L., Thank you for sharing your feedback regarding your recent stay. I appreciate your comments regarding our breakfast service; we are constantly looking for ways to enhance our guest experience, and your insights on variety and quality are very helpful. I want to assure you that we have increased our breakfast selection since your last visit and have introduced a rotational menu to ensure variety. I will share your notes with our culinary team to ensure we are consistently meeting the high standards our guests expect Regards Dinesh Gandhi General Manager

Customer review rating 1.5/5

Rosana W. Business - Confirmed reviews ALL

Showing ran hot then cold Not rectified after numerous complaints Room not serviced Impossible to eat breakfast with bus loads of tourists pushing and shoving TV switching on by itself during the night

Dear Rosana W., Thank you for taking the time to share your experience at Mercure Melbourne Doncaster. I sincerely apologize for the inconveniences you encountered during your stay, particularly with the temperature control and room servicing. These issues have been addressed and rectified. Your feedback regarding breakfast service is duly noted, and I understand how important a pleasant dining experience is. Additionally, I appreciate your mention of the television issue which has also been rectified. We are looking to deliver a better experience on your next visit. Regards Dinesh Gandhi General Manager

Other web-users rate our hotel

  • 530 reviews 9/10 Location
  • 932 reviews 7.8/10 Room
  • 926 reviews 7.8/10 Service
  • 22 reviews 2.9/10 WiFi
  • 370 reviews 5.4/10 Food
  • 362 reviews 8.2/10 Cleanliness
  • 286 reviews 6.5/10 Breakfast
  • 232 reviews 8.8/10 Vibe

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