Hotel Chadstone Melbourne - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 4,265 reviews

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Hotel Chadstone Melbourne - MGallery Collection - Image 1
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Hotel Chadstone Melbourne - MGallery Collection - Image 4
1341 Dandenong Road, 3148 CHADSTONE, Australia

Description

Hotel extras

  • Complimentary shuttle service to Melbourne CBD from Chadstone shopping centre

  • Extensive wellness facilities at Holism Retreat day spa

  • Connected to Chadstone Shopping Centre via covered walkway

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

Our accommodation(s)

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Hotel location

Hotel Chadstone Melbourne - MGallery Collection

1341 Dandenong Road
3148 CHADSTONE
Australia

GPS:-37.888445, 145.082125

Telephone
Fax +61 3 9108 3334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PASTORE

From small plates to full tasting experiences, Pastore presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,265 reviews

TripAdvisor Rating  3.8/5  182 reviews

Customer review rating 3.5/5

Jo A. Friends - Confirmed reviews ALL

Okay stay. Reception issued incorrect room keys - twice. We’re told we had interconnecting rooms - we didn’t. Didn't get notified when room was ready - which was requested. Also dirty dishes left in hall way for hours - wasn’t pleasant to walk past.

Customer review rating 3.0/5

Emilene M. Families - Confirmed reviews ALL

My daughter and I always go on a staycation at different hotels, and I chose to return to your hotel because we had a pleasant stay last year. With every hotel I've stayed at, I've always felt welcome when a request is granted, and I believe that’s what hospitality service is all about: being accommodated in every possible way, regardless of status. However, I felt that your hotel was all about it, and I was disappointed by how I was treated by the reception staff when I requested a half-hour late checkout. Initially, the staff said he'd check my account first, then came back to say he couldn't accommodate my request because the hotel was fully booked. Then I had to explain that I was asking for extra time so we could enjoy our room service breakfast, but he said he'd request expedited delivery. (In the end, the order still came late, so we had to rush to eat.) With this experience, I felt I had to really beg for the request, only for it not to be granted anyway. Also, I thought the staff was not even friendly. Therefore, the last moments of our stay weren't pleasant.

Customer review rating 4.5/5

Samantha T. Friends - Confirmed reviews ALL

Just a great end to a fun day and super comfy sleep before hitting the shops and Cafe.

Dear Samantha T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed a comfortable night's rest and found our location convenient for your shopping and dining experiences. We look forward to welcoming you back in the future. Marco Assistant Front Office Manager

Customer review rating 5.0/5

Manuel C. Families - Confirmed reviews ALL

Top quality service, compassionate care and cleanliness, incredibly comfortable, luxurious rest, and delicious food. The best hotel stay we’ve had.

Customer review rating 0.5/5

Tina G. Couples - Confirmed reviews ALL

We were checked into a room that someone else had already been checked into! We entered the room to find someone else’s luggage in there. How this could even happen is beyond me, and I wonder if the Hotel has even reached out to the other guest to let them know of this blunder. This is a massive security breach, imagine someone else been given access to your hotel room, imagine how disastrous this could have been. We are just lucky the person was not in the room at the time we entered.

Dear Mrs. G., Thank you for your recent stay with us. We are very sorry that you were checked into a room that already had another guest's luggage in it. This should never happen, and we understand how unsettling and unacceptable this experience was. We have already reviewed the incident with our team to understand what went wrong and to prevent this from happening again. Thank you for your patience in what was a very frustrating situation, and we appreciate you raising it with us. Warm regards, The MGallery Hotel Chadstone Management Team

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Other web-users rate our hotel

  • 1,254 reviews 9/10 Location
  • 2,110 reviews 8.4/10 Room
  • 2,271 reviews 8.1/10 Service
  • 16 reviews 6.3/10 WiFi
  • 657 reviews 6.7/10 Food
  • 641 reviews 9.5/10 Vibe
  • 640 reviews 7.8/10 Cleanliness
  • 586 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.