ibis Styles Den Haag City Centre

not good, mould in the shower, grease stains on the soap dispensers, urine stains on the inside of the toilet door, the reservation system not updated with correct arrival day even with us calling and emailing and getting it confirmed we still were not confirmed. Four day stay, no changing of the bedlinnen done, breakfast bread was not fresh, coffee not drinkable. Toilet was very very cramped, the room was not equipped for 2 beds with 2 people staying there. This should be sold as a 1 person room. Staff did not seem to care about everything and not motivated at all. We will not recommend this hotel to anyone. No value for money and not giving a hospitality feeling at all.

The modern, comfortable and clean facilities, as well as the nice breakfast buffet, would probably already be reason enough to choose this hotel. But let me tell you a story. I made an online purchase and had it delivered at the hotel. The item was defective, and I was instructed to mail it back in order to be refunded - but I had to do it on the very last day of my stay. And I didn't have much time: this was a business trip, and I was running late for an appointment. The hotel staff helped me enormously here: printing the return label for me, helping me repackage the item and even going so far as taking the parcel off my hands and to the post office themselves. I'm sure they weren't "required" to help me with such a bizarre case, but they just did - with a smile. This friendly attitude towards helping me solve the problem is definitely above and beyond what I would expect from any hotel staff. Adding these remarks to the previously mentioned qualities of the hotel, I would conclude by highly recommending Ibis Styles to anyone visiting The Hague.

Could you please provide me with an invoice for my 2-nights stay in your hotel Ibis Style Berlage in Den Haag (Arrival 1st of nov / departure 3 of nov)? I have not yet received a reply to my e-mail request. Therefore, I am making my request again by means of this questionnaire. Best regards

Travel for business. Nice location, nice room, good breakfast Beautiful area and building Clean

Excellent