Ibis Dusseldorf Airport 2.5 stars

Customer review rating (ALL Rating) 4.5/5 1,047 reviews

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Description

Hotel extras

  • Location in the immediate vicinity of Dusseldorf Airport

  • Hotel parking garage

  • You can reach the center in just 10 minutes with the S1 and S11

  • Our Lobby Bar invites you to a refreshing drink around the clock!

  • GreenSign Hotel Level 4 - GSTC compliant

Our accommodation(s)

Hotel location

Ibis Dusseldorf Airport

Wanheimer Strasse 80
40468 DUESSELDORF
Germany

GPS:51.283918, 6.784652

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

In line with Düsseldorf International Airport, ibis Düsseldorf Airport restaurant offers popular international specialties & delicacies. You will surely find an offer as per your taste in our menu!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,047 reviews

TripAdvisor Rating  3.5/5  37 reviews

Customer review rating 3.0/5

Robert B. Business - Confirmed reviews ALL

I have stayed 11 days at the hotel during the BOOT fair. When I was doing my check in the staff was asking whether I need cleaning service for my stay every day and I said no because I felt it is better for everyone especially for the environment. Right after it was difficult to get even the trash to be taken. They were saying I need to give 24 hours notice to get the room cleaned but this information was not shared during my check in process. We have seen rubbish on our floor for days probably because there was no cleaning for a while. The breakfast should have been adjusted to IBIS people or given other option because 17 EUR per day at Novotel is not IBIS friendly really. On the other hand the stay was pleasant: the reception helped me to receive 3 parcels, they let me check in earlier too. I got iron, iron desk and kettle too for my whole stay.

Dear Mr. B., Thank you very much for taking the time to share your detailed feedback following your stay with us during the BOOT fair. We truly appreciate both your positive comments and the points you raised for improvement. We are sorry to hear about the inconvenience you experienced regarding the housekeeping service. While we are pleased that you chose the environmentally friendly option of reduced cleaning, we sincerely apologize that the process for requesting trash removal or additional service was not clearly explained at check-in. This is certainly not the level of clarity or service we aim to provide, and we will review our communication procedures to ensure such misunderstandings do not happen again. We also regret that cleanliness in the common areas did not meet expectations during this time. Regarding breakfast, we understand your concerns about pricing and expectations, and we appreciate your honest feedback. We will take your comments into consideration when reviewing our breakfast offering and communication, especially during busy trade fair periods. On a more positive note, we are very pleased to hear that you enjoyed an overall pleasant stay and that our reception team was able to support you with early check-in, parcel reception, and providing additional amenities such as the iron, ironing board, and kettle. Your kind words about our team are greatly appreciated and will be shared with them. Thank you once again for your feedback. It is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back in the future and provide an even better experience. Kind regards, your Ibis Team

Customer review rating 3.0/5

Yusuf I. Couples - Confirmed reviews ALL

The hotel is near the airport, which is why I decided to stay there. I used the EV charging infrastructure and paid a higher rate than the market rate. Parking is also paid for hotel guests, an more expensive than airport parking

Dear Mr. I., thank you for your feedback. We’re glad you chose our hotel for its convenient location near the airport. We appreciate your comments regarding the EV charging and parking rates. Your input is valuable and will be reviewed as we continuously strive to offer fair and transparent services to our guests. We hope to have the opportunity to welcome you again in the future. Your Ibis Team

Customer review rating 4.0/5

Klaudia S. Couples - Confirmed reviews ALL

Hotel is good and clean, staff friendly. We only stayed 1 night (due to late flight arrival and bad Deutsche Bahn Connection)

Dear Mrs. S., Thank you very much for taking the time to share your feedback. We’re pleased to hear that you found the hotel clean and our staff friendly, and that we could accommodate you after your late arrival. We understand your concerns regarding transportation, especially at night. As an airport hotel, this is an important topic, and we appreciate you pointing it out. While public transportation options are limited during nighttime hours and taxi fares can indeed be high, your feedback helps us better understand our guests’ needs and expectations. We will gladly take your comment regarding a shuttle service into consideration for future improvements. Thank you again for your review, and we hope to welcome you again under more convenient travel circumstances. Kind regards, your Ibis Team

Customer review rating 5.0/5

Fernanda C. E. S. Couples - Confirmed reviews ALL

We had a great stay, conveniently located and very comfortable. Its not our first in this hotel and we will definitely come back.

Dear Mrs. S., Thank you very much for your kind review! We’re delighted to hear that you had another great stay and found our location convenient and the hotel comfortable. It means a lot to us that you’re a returning guest, and we truly appreciate your loyalty. We look forward to welcoming you back again very soon. Kind regards, your Ibis Team

Customer review rating 1.5/5

James W. Families - Confirmed reviews ALL

Hotel was ok, room was good value. We won’t be using ibis again though, when you look online it says parking is free and this is true for handful of spaces outside the front door but not true for the underground garage. Wed driven for 8 hours from the UK and arrived late in the evening during a rain storm, we assumed that the free parking was underground as it’s the entrance you see when you pull up. There were no obvious signs to state that it wasn’t. We were then charged €25 euros for the privilege and when we asked the staff member where it is we can park if outside is full he outright refused to help saying “im not allowed to say” You think that paying x amount for two rooms for multiple days is enough.

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Other web-users rate our hotel

  • 1,104 reviews 8.1/10 Location
  • 1,208 reviews 7/10 Room
  • 933 reviews 8.3/10 Service
  • 16 reviews 7.6/10 WiFi
  • 603 reviews 9/10 Cleanliness
  • 372 reviews 8.5/10 Breakfast
  • 147 reviews 5.2/10 Food
  • 54 reviews 3.4/10 Bar

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