Mercure Hotel Duesseldorf City Nord 4 stars

Customer review rating (ALL Rating) 4.3/5 1,093 reviews

Mercure Hotel Duesseldorf City Nord - Image 1
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Noerdlicher Zubringer 7, Moersenbroicher Ei, 40470 DUESSELDORF, Germany

Description

Hotel extras

  • Fully air-conditioned, non-smoking hotel with 190 modern guest rooms

  • 6 air-conditioned meeting rooms with natural light for up to 190 people

  • Cozy restaurant with a terrace in a tranquil courtyard, DAZN Sports Bar

  • Close to the PSD BankDome, Düsseldorf Airport and Messe Düsseldorf / Merkur Arena

  • Easy access to the A52, A44 and A3 highways

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Nord

Noerdlicher Zubringer 7, Moersenbroicher Ei
40470 DUESSELDORF
Germany

GPS:51.25382216022807, 6.800176778649877

Telephone
Fax +49 211 98904100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIAZZA

Our restaurant PIAZZA is open again from 18:00 - 22:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,093 reviews

TripAdvisor Rating  3.9/5  665 reviews

Customer review rating 4.0/5

Bernd B. Couples - Confirmed reviews ALL

Pleasant experience overall. The water-kettle power cord was very short. We had to place the kettle on the floor due to the location of the powerpoint. 1st world problem, otherwise no issues. Also the buffet breakfast was pretty good. The hotel staff were friendly and helpful.

Dear Bernd, It was a pleasure to receive this kind review of your time with us. We are delighted that you found our location convenient and enjoyed the breakfast offerings during your stay. Our team takes pride in providing hearty meals and appreciates your kind words about their helpfulness. Regarding the challenges you encountered, we regret any inconvenience caused. We are currently reviewing our in-room amenities to enhance guest comfort. Additionally, we are working to improve connectivity throughout the hotel. Finally, we are pleased our team members contributed positively to your visit. Being Accor Gold members ourselves, we value your loyalty and always strive to make our returning guests feel particularly welcome. We look forward to welcoming you back in the future. All the best, Mercure Hotel Düsseldorf City Nord

Customer review rating 5.0/5

Nigel S. Business - Confirmed reviews ALL

Great Hotel staff and breakfast

Dear Nigel, We appreciate your kind feedback. We’re delighted to hear you enjoyed your stay at Mercure Hotel Düsseldorf City Nord. Our team takes pride in delivering attentive service, and we’re thrilled you appreciated both our staff’s efforts and the breakfast offerings in Piazza restaurant. It’s particularly rewarding to know these aspects contributed to your positive business trip experience. We look forward to seeing you again. Kind regards, Mercure Hotel Düsseldorf City Nord

A good hotel for either a short or longer stay.

TripAdvisor rating 5.0/5

pragmaticman TripAdvisor review

My room was really clean and very quiet. I stayed here for a week and there was no noise at all throughout my stay. There was a large choice of breakfast items and all bread, fruit, etc. was fresh and tasty. Reception staff were very happy to answer the random questions I asked during my stay. My bedroom had an extra bed in, which I did not need, and I asked for this to be removed which happened really quickly and without any fuss.

Dear guest, Thanks for this great rating. We're delighted you chose Mercure Hotel Düsseldorf City Nord for your week-long stay. Our team takes pride in maintaining spotless accommodations, and we're thrilled you appreciated the peaceful environment of your room. It's wonderful you enjoyed the diverse breakfast selection featuring fresh ingredients each morning. We're equally pleased our reception staff could promptly assist with both your inquiries and the removal of the unused bed, ensuring your comfort remained our priority throughout your visit. We look forward to welcoming you back soon. Best regards, Mercure Hotel Düsseldorf City Nord

Customer review rating 0.5/5

Aloke K. S. Business - Confirmed reviews ALL

pathetic service, and experience I am a Silver member accor plus, and have. never stayed in a worst Mercure hotel, from reception assistance to room and cleanliness. Not even a bottle provided in the room, the phone in the room not working to, bathroom stinking.

Dear Aloke K., Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience fell short of expectations. Our team takes pride in maintaining high cleanliness standards through regular protocols and appreciates you bringing these matters to our attention. Should you choose to stay with us again, our reception team remains available around the clock to address any concerns immediately. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Mercure Hotel Düsseldorf City Nord

Customer review rating 3.5/5

Petteri R. Business - Confirmed reviews ALL

I told the reception that I had an early flight out and would be leaving at around 6am. The clerk said that the breakfast package would be ready at 6am. In the morning I went to check out at 5.55am and asked if the breakfast package was ready. The clerk noticed a note on the side table and ran to deliver it to the restaurant. After that, he told me that the breakfast package was being made and asked me to wait. I waited until around 6.08am and told me that I didn't have time to wait any longer, at which point the clerk rushed back to the restaurant. I waited a little longer, but no one was in sight so I left because I was in a hurry to get to the airport. Otherwise, the room was clean and the bed was comfortable and the pillow was especially comfortable for me. The breakfast was also ok.

Dear Petteri, Thanks for commenting on your experience with us. We sincerely regret the inconvenience you experienced with your morning arrangements. Our team always aims to ensure seamless service delivery, particularly for guests with early departures, and we acknowledge this instance fell short of our usual standards. We hope you were able to appreciate our convenient location near key transport links, including direct S-Bahn connections to Düsseldorf Airport from Derendorf station just 1 kilometer away. We all hope to welcome you back in the future! Best wishes, Mercure Hotel Düsseldorf City Nord

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Other web-users rate our hotel

  • 388 reviews 7.4/10 Location
  • 739 reviews 6.1/10 Room
  • 587 reviews 8.3/10 Service
  • 6 reviews 7.7/10 WiFi
  • 463 reviews 8.8/10 Breakfast
  • 359 reviews 4.7/10 Comfort
  • 350 reviews 7.6/10 Cleanliness
  • 192 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.