Mercure Hotel Duesseldorf City Nord 4 stars

Customer review rating (ALL Rating) 4.3/5 1,175 reviews

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Mercure Hotel Duesseldorf City Nord - Image 1
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Noerdlicher Zubringer 7, Moersenbroicher Ei, 40470 DUESSELDORF, Germany

Description

Hotel extras

  • Fully air-conditioned, non-smoking hotel with 190 modern guest rooms

  • 6 air-conditioned meeting rooms with natural light for up to 190 people

  • Cozy restaurant with a terrace in a tranquil courtyard, DAZN Sports Bar

  • Close to the PSD BankDome, Düsseldorf Airport and Messe Düsseldorf / Merkur Arena

  • Easy access to the A52, A44 and A3 highways

Our accommodation(s)

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Hotel location

Mercure Hotel Duesseldorf City Nord

Noerdlicher Zubringer 7, Moersenbroicher Ei
40470 DUESSELDORF
Germany

GPS:51.25382216022807, 6.800176778649877

Telephone
Fax +49 211 98904100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIAZZA

Our restaurant PIAZZA is open again from 18:00 - 22:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,175 reviews

TripAdvisor Rating  4.0/5  657 reviews

Good location and near tram station

Customer review rating 3.5/5

Nasser Families - Confirmed reviews ALL

Hotel is clean and service is average and no recognition for Platinum member, the receptionist provide very basic service without warm welcome as we got in other accor hotel chain..

Dear Nasser, Thank you for taking the time to share your review. We are delighted that you found our hotel's cleanliness to your satisfaction and that our convenient location near the tram station contributed positively to your stay. However, we are disheartened to hear that our service did not live up to your expectations, especially in recognizing your valued Platinum member status. We genuinely apologize for missing the opportunity to provide you with the warm welcome you deserved. Your feedback is important to us and we are taking your points to heart to ensure a more personalized service in the future. Nonetheless, it is great that our location served you well, allowing easy access to transport and local attractions. We take pride in our hotel’s position and its connectivity to the city, and we are pleased it enhanced your visit to Düsseldorf. We hope we will have the opportunity to see you again in the future. Best regards Mercure Hotel Düsseldorf City Nord

Was ok

Customer review rating 2.5/5

Karl Business - Confirmed reviews ALL

Room nice but AC was like having a helicopter in the room and didn’t actually cool it very much. Hot breakfast was limited and no option for toast

Dear Karl, Thank you for taking the time to share your review. We are sorry to hear that certain aspects of your stay did not meet your expectations. With regard to the air conditioning system, our rooms are equipped with individually controlled air conditioning, and we regret that it did not provide the level of comfort you expected. We understand how important a restful environment is and apologize for any inconvenience caused. Additionally, we acknowledge that the variety at breakfast is vital to starting the day right, and we apologize if the options available, including the absence of toast, did not satisfy your preferences. Our team strives to provide a wide selection of hot and cold items and we will certainly take your comments into consideration. We also note your feedback on the online check-in process. While we aim to streamline the check-in experience, it seems we fell short during your visit. We will review our procedures to ensure that our guests can benefit from the convenience it is intended to provide. We appreciate your patience and understanding as we work to enhance this service. We truly value the insight provided by our ALL – Accor Live Limitless Classic members and thank you for your candid feedback. It is essential in guiding our efforts to improve guest satisfaction. Mercure Hotel Düsseldorf City Nord

Comfortable

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

clean, friendly staff, ...

Dear Guest, Thank you for taking the time to share your review. We are thrilled to know that your stay was marked by comfort, immaculate cleanliness, and interactions with our amiable team members. It is our highest priority to provide a welcoming atmosphere and we are glad that these efforts contributed to your satisfaction. We hope we will have the opportunity to see you again in the future. Best regards Mercure Hotel Düsseldorf City Nord

Quick Business Stopover

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nice hotel with friendly staff. Pity the restaurant wasn't open on Saturday night, and that there were no alternatives in the area that I was made aware of. Breakfast on Sunday morning was really great!

Dear Charles, Thank you for taking the time to share your review. We are delighted that you enjoyed the friendly staff and our breakfast offerings, which include a variety of hot and cold options to start your day right. However, we regret to hear that the restaurant closure on Saturday night was not communicated effectively, leading to inconvenience in finding dining alternatives. We also apologize that the air conditioning in your room was not functioning properly, and we understand how this can affect the comfort of your stay. While we strive to maintain all facilities in excellent working order, it seems we fell short in this instance. Nonetheless, we are pleased that the overall experience with our staff and the quality of our breakfast left a positive impression. We take pride in our team's commitment to service and the extensive selection of breakfast items we provide to our guests. We hope we will have the opportunity to see you again in the future. Best regards Mercure Hotel Düsseldorf City Nord

Close to airport and messe but little bit far from centre but public transport is very good connection

Customer review rating 4.0/5

No C. Business - Confirmed reviews ALL

It was very pleasant, very good breakfast and friendly staffs and the room is not big enough but very good organised for functions and the bed was comfortable

Dear Hyeok, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our location convenient for your travel needs, with efficient connections to the airport and Messe Düsseldorf. It is also wonderful that our breakfast offerings and the courtesy of our staff contributed positively to your stay with us. However, we note your c. regarding the size of the room and bathroom. While our room dimensions are designed to optimize space and functionality, we understand that preferences for space can vary. Our Privilege Rooms offer added comfort, and we hope to accommodate you in one of these rooms should you prefer more space on your next visit. Finally, we are pleased that you enjoyed the organization of the room and found the bed to be comfortable, ensuring a restful night's sleep. We understand that these aspects are critical for a pleasant stay, and we strive to provide accommodations that meet these needs. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Mercure Hotel Düsseldorf City Nord

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Other web-users rate our hotel

  • 407 reviews 7.3/10 Location
  • 819 reviews 6/10 Room
  • 608 reviews 8.7/10 Service
  • 12 reviews 6.9/10 WiFi
  • 495 reviews 9.1/10 Breakfast
  • 414 reviews 4.5/10 Comfort
  • 391 reviews 8/10 Cleanliness
  • 190 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.