Mercure Hotel Duesseldorf City Nord 4 stars

Customer review rating (ALL Rating) 4.3/5 1,087 reviews

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Noerdlicher Zubringer 7, Moersenbroicher Ei, 40470 DUESSELDORF, Germany

Description

Hotel extras

  • Fully air-conditioned, non-smoking hotel with 190 modern guest rooms

  • 6 air-conditioned meeting rooms with natural light for up to 190 people

  • Cozy restaurant with a terrace in a tranquil courtyard, DAZN Sports Bar

  • Close to the PSD BankDome, Düsseldorf Airport and Messe Düsseldorf / Merkur Arena

  • Easy access to the A52, A44 and A3 highways

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Nord

Noerdlicher Zubringer 7, Moersenbroicher Ei
40470 DUESSELDORF
Germany

GPS:51.25382216022807, 6.800176778649877

Telephone
Fax +49 211 98904100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIAZZA

Our restaurant PIAZZA is open again from 18:00 - 22:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,087 reviews

TripAdvisor Rating  3.9/5  665 reviews

Customer review rating 1.0/5

Richard V. D. L. Business - Confirmed reviews ALL

Baaaaad. I ordered one room with a double bed. That means two separated beds. At arrival it appeared there were no more rooms with two separated beds: all these rooms were booked. How is that possible? I pre-ordered the room and payed in advance. The day before arrival I confirmed my reservation. I even mentioned that I would arrive late in the evening, can't remember the question but something like "will arrive after 20:00". So enhough confirmation that I would really arrive in the hote. How hard can it be? Besides that - I payed for the room. Even if I do not arrive, the room can stay empty for all I care because I payed to be in that room. Okay I did not read the fine printed letters in the contract, that in case of overbooking or something the guest cannot complain. According to the reception it had something to do with "chinese guests that arrived at the hotel and took all available rooms with the double beds. Available room means in this perspective: a room that might be reserved (by pre-order), but where the guest has not checked in, yet. I was tired, needed a shower and it was either looking for another hotel, accept the offer to take the single-bed-room, or sleep in the car (with 10 degrees outside). I took the single-bed-room. So I had to spend the night in a room with a single bed. Okay the bed was bigger than a single bed, but also smaller than two single beds. And as of that was not enough, I had to share the bed with another guy. THE SAME BED! I knew I had to share the room with the guy, therefore I pre-ordered two separated beds. And we end up in the same bed. Reception looked not really interested in the problems they caused by overbooking the rooms. Two times sorry and that's it. Take it or leave it. They did not say it that way but their attitude said that they did not care much. Not even an financial compensation. If I remember correctly the price of a room with one bed for two persons or two single beds is the same. But nevertheless I payed for the comfort of sleeping in my own bed, instead i had to share it. Both of us did not sleep as good as in a single bed: at one side of the bed there is the roommate, at the other side you fall out of the bed. It was really a small bed. Queensize or something.

Dear Richard, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of the standards we aim to uphold. Ensuring reservations are honored exactly as booked is fundamental to our service, and we deeply regret the inconvenience caused by the room configuration issue upon your arrival. Our team strives to resolve such situations promptly, and we acknowledge your understanding in accepting the alternative accommodation provided. Your comments regarding the challenges faced during check-in and the subsequent impact on your stay have been duly noted. We take full responsibility for the lapse in delivering the seamless experience you anticipated, particularly given your status as a loyal ALL Accor member. While we’re pleased to see the cleanliness met your expectations, we recognize this does not compensate for the other shortcomings. Please know that your feedback has been escalated to our management team to prevent recurrence. We value your patronage and hope for another opportunity to demonstrate our commitment to excellence. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Mercure Hotel Düsseldorf City Nord

Customer review rating 4.0/5

Bernd B. Couples - Confirmed reviews ALL

Pleasant experience overall. The water-kettle power cord was very short. We had to place the kettle on the floor due to the location of the powerpoint. 1st world problem, otherwise no issues. Also the buffet breakfast was pretty good. The hotel staff were friendly and helpful.

Dear Bernd, It was a pleasure to receive this kind review of your time with us. We are delighted that you found our location convenient and enjoyed the breakfast offerings during your stay. Our team takes pride in providing hearty meals and appreciates your kind words about their helpfulness. Regarding the challenges you encountered, we regret any inconvenience caused. We are currently reviewing our in-room amenities to enhance guest comfort. Additionally, we are working to improve connectivity throughout the hotel. Finally, we are pleased our team members contributed positively to your visit. Being Accor Gold members ourselves, we value your loyalty and always strive to make our returning guests feel particularly welcome. We look forward to welcoming you back in the future. All the best, Mercure Hotel Düsseldorf City Nord

Customer review rating 5.0/5

Nigel S. Business - Confirmed reviews ALL

Great Hotel staff and breakfast

Dear Nigel, We appreciate your kind feedback. We’re delighted to hear you enjoyed your stay at Mercure Hotel Düsseldorf City Nord. Our team takes pride in delivering attentive service, and we’re thrilled you appreciated both our staff’s efforts and the breakfast offerings in Piazza restaurant. It’s particularly rewarding to know these aspects contributed to your positive business trip experience. We look forward to seeing you again. Kind regards, Mercure Hotel Düsseldorf City Nord

A good hotel for either a short or longer stay.

TripAdvisor rating 5.0/5

pragmaticman TripAdvisor review

My room was really clean and very quiet. I stayed here for a week and there was no noise at all throughout my stay. There was a large choice of breakfast items and all bread, fruit, etc. was fresh and tasty. Reception staff were very happy to answer the random questions I asked during my stay. My bedroom had an extra bed in, which I did not need, and I asked for this to be removed which happened really quickly and without any fuss.

Dear guest, Thanks for this great rating. We're delighted you chose Mercure Hotel Düsseldorf City Nord for your week-long stay. Our team takes pride in maintaining spotless accommodations, and we're thrilled you appreciated the peaceful environment of your room. It's wonderful you enjoyed the diverse breakfast selection featuring fresh ingredients each morning. We're equally pleased our reception staff could promptly assist with both your inquiries and the removal of the unused bed, ensuring your comfort remained our priority throughout your visit. We look forward to welcoming you back soon. Best regards, Mercure Hotel Düsseldorf City Nord

Customer review rating 0.5/5

Aloke K. S. Business - Confirmed reviews ALL

pathetic service, and experience I am a Silver member accor plus, and have. never stayed in a worst Mercure hotel, from reception assistance to room and cleanliness. Not even a bottle provided in the room, the phone in the room not working to, bathroom stinking.

Dear Aloke K., Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience fell short of expectations. Our team takes pride in maintaining high cleanliness standards through regular protocols and appreciates you bringing these matters to our attention. Should you choose to stay with us again, our reception team remains available around the clock to address any concerns immediately. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Mercure Hotel Düsseldorf City Nord

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Other web-users rate our hotel

  • 387 reviews 7.6/10 Location
  • 744 reviews 5.9/10 Room
  • 593 reviews 8.2/10 Service
  • 6 reviews 7.7/10 WiFi
  • 469 reviews 8.8/10 Breakfast
  • 363 reviews 4.7/10 Comfort
  • 348 reviews 7.6/10 Cleanliness
  • 190 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.