Angsana Laguna Phuket

TripAdvisor rating 4.5/5 5,266 reviews

Angsana Laguna Phuket - Image 1
Angsana Laguna Phuket - Image 2
Angsana Laguna Phuket - Image 3
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10 Moo 4 Srisoonthorn Road, 83110 PHUKET, Thailand

Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • 323-metre free-form swimming pool.

  • Easy access to the beach

  • Meeting and Event Facilities

Our accommodation(s)

Hotel location

Angsana Laguna Phuket

10 Moo 4 Srisoonthorn Road
83110 PHUKET
Thailand

GPS:8.005507, 98.295569

Telephone
Fax +66 76 324 108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  5,266 reviews

Certificate of excellence 2024

Our Stay at Angsana

TripAdvisor rating 5.0/5

mounaa246 TripAdvisor review

We checked in on 23 December and we have been received by Miss “ Kaow “ who was very helpful for our check in process, she is the smily face all the time, every night we used to see her with the smile on her face, the hotel is amazing with all the facilities and the friendly staff who make our trip unforgettable, the arrangement for Christmas 🎄 Brunch and new year eve was great, this place is great for Families since they are making your stay great, we will not forget Mr. Victor who tried his best to keep us Happy 😃, for us this is our 5th trip to Phuket, but this one is the longest and best one for our whole family, Thank you Angsana Family and our special Thanks to Daung and to our dear one “ Kaow “ . All the best to all

Dear mounaa246, Thank you for sharing your wonderful experience with us. We are delighted to hear that your stay was the longest and best of your visits to Phuket! It is heartwarming to know that our team, facilities, and festive celebrations contributed to such a memorable trip for your family. Your kind words inspire us to continue delivering exceptional experiences for all our guests. Wishing you and your loved ones a fabulous 2025, and we look forward to welcoming you back for another unforgettable stay in the future. Sincerely yours, Kanittha Detmak Hotel Manager

MY EXPERIENCE IN ANGSANA FOR CHRISTMAS 🎄 & NEW YEAR

TripAdvisor rating 5.0/5

waleeda475 TripAdvisor review

PERFECT PLACE FOR RELAXATION, I DID FACIAL AND MASSAGE TODAY WITH " THA " AND SHE DID A PERFECT JOB THANK YOU " THA " AND THANK YOU " ALICE " FOR GREAT WELCOMING THE CUSTOMERS AND YOUR LOVELY SMILE AND SPECIAL THANKS TO ALL THE STAFF OF ANGSANA FOR THE GREAT TREATMENT OF THE GUESTS

Dear waleeda475, Thank you for choosing Angsana Laguna Phuket for your Christmas and New Year celebration. We are thrilled to hear that you had a perfect and relaxing stay with us. We are delighted to know that you enjoyed your facial and massage, and that our team provided excellent service. Your kind words will certainly be passed along to the staff. Our team takes great pride in ensuring our guests have a memorable and enjoyable experience, and your special thanks to all the staff for their great treatment of our guests mean a lot to us. We look forward to welcoming you back to our resort in the not too distant future. In the meantime, we wish you and your family a very happy New Year. Sincerely yours, Kanittha Detmak Hotel Manager

Extremely Disappointing Experience Despite Gold Membership

TripAdvisor rating 3.0/5

Wander64094219790 TripAdvisor review

I recently stayed at Angsana Laguna Phuket and was appalled by the lack of service and recognition of my Gold Membership with the Accor Group. I had emailed the hotel 10 days in advance requesting an early check-in at 1 PM, a reasonable privilege that comes with Gold membership benefits. After a sleepless night to reach Phuket, I was simply asking for a 2-hour early check-in—not an unreasonable request like 9 AM. However, Cherry at the reception was shockingly rude, dismissive, and completely unaccommodating. She outright refused to help us and made no effort to offer alternatives. Her attitude was unprofessional and unnecessarily mean. Moreover, when we were finally informed at 2:30 PM by Mr. Fuse via WhatsApp that our room (2373) was ready, we walked into the room at 3:15 PM—only to find housekeeping staff still cleaning it! This was utterly ridiculous and unacceptable. What was the point of emailing in advance, being a loyal Gold member, and waiting patiently for the promised time if the room was still not ready upon check-in? The entire experience felt like a slap in the face to loyal customers, and it made me question the value of my membership and the hotel’s commitment to service excellence. This experience has left a sour taste, and I expected much better from both Angsana Laguna Phuket and the Accor Group

Dear Wander64094219790, Thank you for taking the time to share your recent experience at Angsana Laguna Phuket. I sincerely regret the issues you encountered during your stay and the disappointing service you received, especially as a valued Gold member of the Accor Group. Your feedback is incredibly valuable, and I appreciate your openness in bringing these matters to our attention. I am truly sorry that we were unable to accommodate your early check-in request. We always strive to meet the needs of our guests, particularly our loyal members, and clearly, we fell short in this instance. Please accept my sincerest apologies for the unprofessional behavior you encountered at reception. This does not reflect the high standards of service we are committed to providing. I also regret the inconvenience you experienced with your room not being ready at the promised time, especially after a long and tiring journey. This situation is unacceptable, and I want to assure you that we are addressing it with both our housekeeping and front desk teams to prevent any recurrence. While we cannot change your initial experience, please accept our sincere apologies for not meeting your expectations. Rest assured, we will continue to improve both our products and services to exceed our guests’ expectations. We hope to have the opportunity to regain your confidence and look forward to welcoming you back. Wishing you a fabulous 2025! Sincerely yours, Kanittha Detmak Hotel Manager

Great

TripAdvisor rating 5.0/5

khushboo s TripAdvisor review

Thanks very much for great service june for breakfast!!!She was very cheerful server… The rooms are very clean and great view… The new Year celebrations were something to remember…the staff over all friendly and sweet…❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Dear 322khushboss, Thank you for your wonderful feedback. We are so glad you enjoyed the service, especially during breakfast. It is great to hear that the rooms met your expectations and that you had a memorable New Year celebration. Our team strives to provide a friendly and welcoming experience, and we are thrilled to know you felt that warmth. We look forward to welcoming you back for another fantastic stay. Wishing you a flavorful 2025! Sincerely yours, Kanittha Detmak Hotel Manager

Good Service good food !!!

TripAdvisor rating 5.0/5

Explore25652190153 Families - TripAdvisor review

The first time I had dinner at Azura, I instantly fell in love with the place. The restaurant is beautifully designed, and the staff, especially (Beer) provided excellent service. Every time I called her, she would smile and come over promptly. The food was delicious, the atmosphere was wonderful, and the cocktails were great. I will definitely come back again.

Dear Explore25652190153, Thank you so much for your kind words. We are delighted to hear that you had a wonderful dining experience at Azura. Our team takes great pride in providing exceptional service, and we are glad you enjoyed the atmosphere, food, and cocktails. We look forward to welcoming you back for another memorable experience. All the best for 2025, Kanittha Detmak Hotel Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.