Mercure Hangzhou West Lake

Mercure Hangzhou West Lake 4 stars

TripAdvisor rating 4.0/5 27 reviews

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ALLSAFE approved hotel

Hotel location

Mercure Hangzhou West Lake

No 3 Zhonghe North Road, Xiacheng District
310006 HANGZHOU
China

GPS:30.25939, 120.17133

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

WESTERN RESTAURANT

Located on Level 1, our All Day Dining restaurant blends Western cuisine with Eastern delicacies. It serves a delicious and healthy breakfast, lunch and dinner. Customised buffet options are available.

Our accommodation(s)

The hotel has 292 rooms which feature classic French design and comprehensive facilities. Free high speed WIFI is available throughout the hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  27 reviews

One of the best mercure in hangzhou

TripAdvisor rating 5.0/5

260marcellk Solo travel - TripAdvisor review

Great location, nice fancy room, clean room, nice bathroom. The staff Ms Sunny very very very good staff, she really helpful even with little english but she really did a great job and she cal solved all my problem very easy. Thank you to Ms Sunny, i hope she get promote very soon

Great Staff !

TripAdvisor rating 4.0/5

richardliewcf Families - TripAdvisor review

Stayed between 27 - 29 Nov. The staff are friendly. Only slight negative is that the room size is a bit small and the food. Watch out for the 2 robots....they kinda block the corridor to the lifts. Ha..ha.

Great Stay, Incredible Staff

TripAdvisor rating 5.0/5

AmieS133 Families - TripAdvisor review

To start with, the hotel was great. The breakfast buffet was amazing, the room was beautiful and clean. Aside from that, the staff really went above and beyond for my mother and I. She ended up falling while we were at a tea farm. She ended up breaking her collarbone and a couple of ribs. As soon as we got back to the hotel, the staff knew something was wrong and immediately came to help us. They booked flights home for us on the spot, managed to find a pretty good price with only one layover. They also helped me pack up our stuff, made sure nothing was left behind, and made sure that we got to the airport on time. It would have been a much more difficult night without their help. We got back from the hospital and were on a plane within three hours because of them. I can not thank them enough.

Excellent services

TripAdvisor rating 5.0/5

sarah152018 Friends getaway - TripAdvisor review

Had a great stay in the hotel. Clean and modern hotel. Good location to go everywhere. Friendly staff especially staff Sara. When we arrived the hotel, she came out and welcoming us. Helped us with the luggage and assisted us upon checking in to make sure our check in went smoothly. Besides this, because I'm a Accor member, get free upgrade. Really appreciated it. Highly recommended.

Stay for the Room not the Food

TripAdvisor rating 3.0/5

harleluyax Business - TripAdvisor review

The Breakfast was Horrible. It says Egg station but the guy could make only fried eggs , I asked for Omelet, he says no. Definitely not staying here again. The day before I also stopped for lunch around 2 pm, the menu was limited .. and many things were not available. Room is fine, just horrible place for F&B.

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Other web-users rate our hotel

  • 1,083 reviews 9.2/10 Location
  • 1,370 reviews 8.3/10 Room
  • 2,841 reviews 9.7/10 Service
  • 9 reviews 5.6/10 WiFi
  • 746 reviews 9.6/10 Breakfast
  • 579 reviews 9.3/10 Cleanliness
  • 543 reviews 9.7/10 Vibe
  • 397 reviews 4/10 Comfort

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