Mercure Hangzhou West Lake 4 stars

TripAdvisor rating 4.0/5 28 reviews

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No 3 Zhonghe North Road, Xiacheng District, 310006 HANGZHOU, China

Description

Our accommodation(s)

Hotel location

Mercure Hangzhou West Lake

No 3 Zhonghe North Road, Xiacheng District
310006 HANGZHOU
China

GPS:30.25939, 120.17133

Telephone
Fax +86 571 8738 3553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

WESTERN RESTAURANT

Located on Level 1, our All Day Dining restaurant blends Western cuisine with Eastern delicacies. It serves a delicious and healthy breakfast, lunch and dinner. Customised buffet options are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  28 reviews

Second Time Mecure Hangzhou

TripAdvisor rating 4.0/5

Aussi3173 TripAdvisor review

The Hotel is well appointed and Staff are very Friendly and Helpful. The train is very close, 10 mins by Taxi and there is many Restaurants for eating in the area. Breakfast was good with several different options for Foreigners. The room was quiet and air conditioning was good. Like many Chinese Hotels there is no Bar to have a nice relaxing drink. Overall a pleasant stay.

One of the best mercure in hangzhou

TripAdvisor rating 5.0/5

260marcellk Solo travel - TripAdvisor review

Great location, nice fancy room, clean room, nice bathroom. The staff Ms Sunny very very very good staff, she really helpful even with little english but she really did a great job and she cal solved all my problem very easy. Thank you to Ms Sunny, i hope she get promote very soon

Great Staff !

TripAdvisor rating 4.0/5

richardliewcf Families - TripAdvisor review

Stayed between 27 - 29 Nov. The staff are friendly. Only slight negative is that the room size is a bit small and the food. Watch out for the 2 robots....they kinda block the corridor to the lifts. Ha..ha.

Great Stay, Incredible Staff

TripAdvisor rating 5.0/5

AmieS133 Families - TripAdvisor review

To start with, the hotel was great. The breakfast buffet was amazing, the room was beautiful and clean. Aside from that, the staff really went above and beyond for my mother and I. She ended up falling while we were at a tea farm. She ended up breaking her collarbone and a couple of ribs. As soon as we got back to the hotel, the staff knew something was wrong and immediately came to help us. They booked flights home for us on the spot, managed to find a pretty good price with only one layover. They also helped me pack up our stuff, made sure nothing was left behind, and made sure that we got to the airport on time. It would have been a much more difficult night without their help. We got back from the hospital and were on a plane within three hours because of them. I can not thank them enough.

Excellent services

TripAdvisor rating 5.0/5

sarah152018 Friends getaway - TripAdvisor review

Had a great stay in the hotel. Clean and modern hotel. Good location to go everywhere. Friendly staff especially staff Sara. When we arrived the hotel, she came out and welcoming us. Helped us with the luggage and assisted us upon checking in to make sure our check in went smoothly. Besides this, because I'm a Accor member, get free upgrade. Really appreciated it. Highly recommended.

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Other web-users rate our hotel

  • 1,182 reviews 9.4/10 Location
  • 1,639 reviews 8.7/10 Room
  • 2,707 reviews 9.6/10 Service
  • 8 reviews 9.2/10 WiFi
  • 1,039 reviews 9.5/10 Cleanliness
  • 764 reviews 9.5/10 Vibe
  • 612 reviews 9.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.