Sofitel Hangzhou Westlake Hotel 5 stars

Customer review rating 4.6/5 2,948 reviews

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Sofitel Hangzhou Westlake
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+ 13 Services

Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (nearby)
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Conventions hotel

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue
Zhejiang Province
333 Westlake Avenue, Shangcheng
310002 hangzhou
china

Tel: +8657187075858

Fax: (+86)571/87078383

Check-in from 14h00

Check out up to 12h00

  • From Ningbo :  14 Wulin Square 151 Yanan Rd

  • From Shanghai :  28 Wulin Square 151 Yanan Rd

  • From Suzhou Jiansu :  155 Gulou 8 Yanan Rd

  • Westlake Avenue :  25 12 30 Westlake Avenue

  • By plane

    XIAO SHAN AIRPORT At 20km / 12.43 miles

GPS :30.245555, 120.161623

Our accommodation(s)

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

Our restaurants and bars

YONG JIN GE CHINESE RESTAURANT

Type of cuisine: Chinese

Yong Jin Ge Chinese Restaurant is highly-regarded for its authentic Hangzhou cuisine managed by sophisticated Chinese Chef over 20 years experience and elegant traditional atmosphere. Six private dining rooms own respectively distinct style with various d

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KWEE ZEEN ALL DAY DINING

Type of cuisine: International

New all day dining restaurant Kwee Zeen's lively open kitchen and attractive pastry display provide entertainment as well as a wide variety of delicious International and Chinese cuisine served buffet style in an off-beat layout that makes each meal a jou

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LE BAR

The lobby bar, Le Bar, is the place "to see and be seen" and an elegant setting for cocktails, fine wines, and enjoy afternoon tea.

Non contractual photo

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 310

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,948 reviews

tripadvisor

TripAdvisor Rating 4.0/5

846 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Out-dated property but warm service

TripAdvisor rating 4.0/5

s0ngh0st2021 18/04/2021 TripAdvisor review

Mr Liu from the Concierge Team helped me a lot when we tried to find our Didi Driver. Your service was Much appreciated. The location was perfect - West Lake is just across the road. The room was out-dated. There are renovated rooms, but we were in an old one. Hope all the rooms will be renovated soon.

Out-dated property but warm service

TripAdvisor rating 4.0/5

s0ngh0st 16/04/2021 TripAdvisor review

The location is fantastic, just 2 min walk to the West Lake. Mr. Liu from the Conceirge team was so kind - he took us out of the hotel to find the taxi driver who failed to find the entrance of the hotel. Thanks Liu! The front desk staff were not very polite, and did not recognise the accorplus status. There are old rooms and renovated rooms in the hotel. Unfortunately we were given an old room. Hope all the rooms will be renovated soon. All in all, not a bad one.

perfect located

Customer review rating 5.0/5

Yuping Business - 23/03/2021 Confirmed reviews ALL

No

The hotel Location is perfect!

Customer review rating 4.5/5

Xiaoying W. Families - 10/03/2021 Confirmed reviews ALL

The service is good, not only at the front desk, the restaurant as well.

well located

Customer review rating 4.0/5

Danielle Families - 16/02/2021 Confirmed reviews ALL

That’s a really nice stay experience, all things are good and not too much polite make people feel stressed

Great location Sofitel, good place to stay during warm season

TripAdvisor rating 4.0/5

Expedition627470 Business - 02/12/2020 TripAdvisor review

Great location next to West lake, good place to stay during warm season. Club lounge has very good warm helpfull staff, breakfast is great. Roof terrace must be rally nice to stay during warm season. View from rooms depends on which side you will get during check in, hotel has only 6 floors so view will be limited.

Good location but facilities are too old.

Customer review rating 3.5/5

Speed Couples - 21/09/2020 Confirmed reviews ALL

This is an old Sofitel, I booked a room with executive access, however, the Executive Lounge was not open, was this a trick? Inducing people to pay a little bit more by offering executive access, but no lounges were scheduled to be opened.

Good check in experience

Customer review rating 5.0/5

Zijun L. Solo - 16/09/2020 Confirmed reviews ALL

The reception named Anna was friendly and professional.The hotel in the lounge was under construction somehow.it was busy when I checked out and I was waiting for a while.In general it was good experience overall

Very old building with very friendly staff, staff is the core value

TripAdvisor rating 2.0/5

Tour811301 19/08/2020 TripAdvisor review

This is the oldest Sofitel I stayed. Hotel upgrade me to a small suite which is nice and clean but inside function is not really friendly. I asked for a luggage rag but hotel didn't have it. Staff are friendly and nice. The building is very old, you will think it is a non-star hotel. Very noise in lobby. Next to west lake but no lake view. Not worth for the price! I booked executive room for RMB2300/2 nights. As a diamond member of Accor hotels. I will not recommend this hotel.

Well located but hotel too old

Customer review rating 2.0/5

Eric.p Couples - 11/08/2020 Confirmed reviews ALL

the decoration of the hotel is aging, the smell in the room was not good, the swimming pool too small and the cleanliness below the standard of a Sofitel.

Dear Eric Claude P., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

An Excellent Stay

TripAdvisor rating 5.0/5

gonglinyuan 10/06/2020 TripAdvisor review

The room is tidy and clean with a very large restroom. The hotel has great location for both Westlake tour and shopping. The pricing is also very competitive. However, remember that you could only get a card after 2pm on the first day of your stay. This rule is very strict for this hotel.

Lovely stay

Customer review rating 5.0/5

Anonymous Solo - 10/02/2020 Confirmed reviews ALL

Great location, comfortable room, excellent staff

Dear Amy Natasha Rose G., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

good stay

Customer review rating 4.0/5

Anonymous Families - 01/02/2020 Confirmed reviews ALL

Good experience of staying, family friendly hotel with good location.

Dear Mr.F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Fantastic location

TripAdvisor rating 5.0/5

Adrian_Kee Family - 25/12/2019 TripAdvisor review

The Sofitel Hangzhou Westlake is situated in an extremely good location, walking distance from the Westlake. The area is clean, safe and nice. The hotel is also within walking distance to nearby shopping malls.

Dear Adrian_Kee, Thank you for your compliments on Tripadvisor. My team and I are more than happy to welcome you back again to Hangzhou and Sofitel, also glad to know your experience was better this time, I will share it with all of our team, it is our hope that every of your future stay will feel better and better. Looking forward to see you back soon. Guest Experience Manager Sofitel Hangzhou Westlake

good location and perfect service

Customer review rating 5.0/5

Jerry G. Couples - 24/12/2019 Confirmed reviews ALL

I spend one night with my wife and really enjoy that night in Sofitel Westlake.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Extremely good service. Going beyond all expectation

Customer review rating 5.0/5

Eugan C. Couples - 21/12/2019 Confirmed reviews ALL

Was on our honeymoon/anniversary in shanghai and went over to hangzhou for 1 night. Informed the hotel about it and they decorated the room and also provided us with a big cake to celebrate the day for us. Was showered with lots of genuine love and concern by the staff, giving us beverage in the room and even a card to celebrate the joyous occasion. Special mention to housekeeper 柳传金 and front office staff teresa for all their effort.

Dear You Wei Eugan C., Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your comments about our ambassadors is well received and I have personally talked to our dept heads about your kind reference to their service. I know it inspires them to continue to go above and beyond, what we call Cousu Main Service. Thank you again for your detailed review of your stay with us. I sincerely hope you return to Hangzhou and continue to enjoy Westlake, Zhejiang hospitality and the wonderful lifestyle our great city has to offer. Best regards. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

A pleasant stay with Sofitel

Customer review rating 4.5/5

John Couples - 15/12/2019 Confirmed reviews ALL

The staff are friendly. The hotel location is excellent. There is a wide and good selection for breakfast.

Dear Mr.S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

An only decent stay saved by wonderful employees

Customer review rating 3.5/5

Alicia Couples - 15/12/2019 Confirmed reviews ALL

We felt so welcomed and taken care of by the staff, despite the language barrier. Reception in particular was friendly, easy going, and determined to communicate professionally with us. The hotel itself is clean, beautifully decorated, and with convenient restaurant options, but we were let down by a couple things. We were excited about the Sky Garden but it seemed inexplicably closed down and we couldn’t get a reason as to why it wasn’t opened up. We also struggled with the heat in the room and were playing with the air conditioning for an hour before calling reception for help - they came with a portable air conditioner, as apparently the air conditioning in the rooms don’t work, and we simply weren’t made aware. We wished we didn’t have to learn that at midnight after so long being uncomfortable. We were also given one of the “apartment view” rooms, which reception offered to us as a “quiet side of the hotel”, as if it was in some way preferable. Unfortunately, it just meant we had a view practically straight into the apartments next door. It was a bit misleading, maybe due to translation, to be “offered” that view. My partner and I both couldn’t connect to the wifi either, with the login page simply reloading every time we put our details in. We did not have the energy to bring this issue to the attention of staff, as we weren’t in need of internet. Despite these faults, we enjoyed our stay and appreciated the graciousness of the staff.

Dear Alicia S., Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your comment about our ambassadors is well received and I have personally talked to our dept heads about your kind reference to their service. I know it inspires them to continue to go above and beyond, what we call Cousu Main Service. Thank you again for your detailed review of your stay with us. I sincerely hope you return to Hangzhou and continue to enjoy Westlake, Zhejiang hospitality and the wonderful lifestyle our great city has to offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Great Staff

TripAdvisor rating 4.0/5

MichaelvanL2019 Couples - 24/08/2019 TripAdvisor review

Within 20 minutes of our arrival in our room, I had cut my foot and my wife realised she had left a sum of money at the last hotel. The two staff members could not have been more helpful. Yuna accompanied me to the Clinic, while Anisa rang the hotel on our behalf. They both had excellent English language skills. Both problems were quickly resolved. Thanks!

Dear MichaelvanL2019, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team.Especially share with Yuna & Anisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

A great solid 5 star hotel

TripAdvisor rating 5.0/5

Michelle N Family - 21/05/2019 TripAdvisor review

let me start by saying amongst thousands of hotels in Hangzhou, I'm glad I chose Sofitel Westlake. As others have pointed out, it has really really good location, within walking distance to Westlake and great staff, what struck me is that the staff went above and beyond to make my stay amazing. Upon check in, a staff asked when I'd like my birthday cake to be delivered and assisted me throughout my stay. I think her name is Yuna. The front desk staff was also accommodating when we asked to borrow an iphone charger. It was delivered promptly to our room. The concierge is also helpful. Overall I highly recommend Sofitel Westlake

Dear Michelle N, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is always recommended by our guests, I am so happy you also agree with it.I will share your comments with our team, especially with Yuna and others staffs in front office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

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