Sofitel Hangzhou Westlake Hotel 5 stars

The reception named Anna was friendly and professional.The hotel in the lounge was under construction somehow.it was busy when I checked out and I was waiting for a while.In general it was good experience overall

This is the oldest Sofitel I stayed. Hotel upgrade me to a small suite which is nice and clean but inside function is not really friendly. I asked for a luggage rag but hotel didn't have it. Staff are friendly and nice. The building is very old, you will think it is a non-star hotel. Very noise in lobby. Next to west lake but no lake view. Not worth for the price! I booked executive room for RMB2300/2 nights. As a diamond member of Accor hotels. I will not recommend this hotel.

the decoration of the hotel is aging, the smell in the room was not good, the swimming pool too small and the cleanliness below the standard of a Sofitel.

The room is tidy and clean with a very large restroom. The hotel has great location for both Westlake tour and shopping. The pricing is also very competitive. However, remember that you could only get a card after 2pm on the first day of your stay. This rule is very strict for this hotel.

Great location, comfortable room, excellent staff

Good experience of staying, family friendly hotel with good location.

The Sofitel Hangzhou Westlake is situated in an extremely good location, walking distance from the Westlake. The area is clean, safe and nice. The hotel is also within walking distance to nearby shopping malls.

I spend one night with my wife and really enjoy that night in Sofitel Westlake.

Was on our honeymoon/anniversary in shanghai and went over to hangzhou for 1 night. Informed the hotel about it and they decorated the room and also provided us with a big cake to celebrate the day for us. Was showered with lots of genuine love and concern by the staff, giving us beverage in the room and even a card to celebrate the joyous occasion. Special mention to housekeeper 柳传金 and front office staff teresa for all their effort.

The staff are friendly. The hotel location is excellent. There is a wide and good selection for breakfast.

We felt so welcomed and taken care of by the staff, despite the language barrier. Reception in particular was friendly, easy going, and determined to communicate professionally with us. The hotel itself is clean, beautifully decorated, and with convenient restaurant options, but we were let down by a couple things. We were excited about the Sky Garden but it seemed inexplicably closed down and we couldn’t get a reason as to why it wasn’t opened up. We also struggled with the heat in the room and were playing with the air conditioning for an hour before calling reception for help - they came with a portable air conditioner, as apparently the air conditioning in the rooms don’t work, and we simply weren’t made aware. We wished we didn’t have to learn that at midnight after so long being uncomfortable. We were also given one of the “apartment view” rooms, which reception offered to us as a “quiet side of the hotel”, as if it was in some way preferable. Unfortunately, it just meant we had a view practically straight into the apartments next door. It was a bit misleading, maybe due to translation, to be “offered” that view. My partner and I both couldn’t connect to the wifi either, with the login page simply reloading every time we put our details in. We did not have the energy to bring this issue to the attention of staff, as we weren’t in need of internet. Despite these faults, we enjoyed our stay and appreciated the graciousness of the staff.

My room was facing the Construction Site in front of the Hotel. Getting sleep was a problem. Moreover, the AC was not working and the temperature was set at 26 Deg C. Technicians tried a lot and later came back with a portable room cooler. Next day, I was shifted to another room facing the rear side of the Hotel. View was not at all a problem for me since I was there in the Hotel only to sleep (work kept me busy all day). So last two days, I could sleep well. Thanks for the support.

Within 20 minutes of our arrival in our room, I had cut my foot and my wife realised she had left a sum of money at the last hotel. The two staff members could not have been more helpful. Yuna accompanied me to the Clinic, while Anisa rang the hotel on our behalf. They both had excellent English language skills. Both problems were quickly resolved. Thanks!

let me start by saying amongst thousands of hotels in Hangzhou, I'm glad I chose Sofitel Westlake. As others have pointed out, it has really really good location, within walking distance to Westlake and great staff, what struck me is that the staff went above and beyond to make my stay amazing. Upon check in, a staff asked when I'd like my birthday cake to be delivered and assisted me throughout my stay. I think her name is Yuna. The front desk staff was also accommodating when we asked to borrow an iphone charger. It was delivered promptly to our room. The concierge is also helpful. Overall I highly recommend Sofitel Westlake

Checked in for 1 night recently, the hotel and the room is well appointed and right on the West Lake. Staff are friendly and everything is up to a reasonable standard for Sofitel property. Le Club members beware, the 'Welcome Drink' voucher (which on this occasion surprisingly included and selection of spirits) is not free if you choose a mixer such as tonic water to go with the gin! Credit to the Lobby Lounge staff for raising this at the time we ordered (the gin is free but the tonic is not), thinking a couple of bucks (perhaps) for a mixer was a bit stiff but at least they mentioned it at the beginning. What was a the BIG surprise was the RMB89 check(approx USD$13) for the mixer. Now that's a welcome drink with a sting in tail....