Sofitel Hangzhou Westlake Hotel 5 stars

That’s a really nice stay experience, all things are good and not too much polite make people feel stressed

Great location next to West lake, good place to stay during warm season. Club lounge has very good warm helpfull staff, breakfast is great. Roof terrace must be rally nice to stay during warm season. View from rooms depends on which side you will get during check in, hotel has only 6 floors so view will be limited.

This is an old Sofitel, I booked a room with executive access, however, the Executive Lounge was not open, was this a trick? Inducing people to pay a little bit more by offering executive access, but no lounges were scheduled to be opened.

The reception named Anna was friendly and professional.The hotel in the lounge was under construction somehow.it was busy when I checked out and I was waiting for a while.In general it was good experience overall

This is the oldest Sofitel I stayed. Hotel upgrade me to a small suite which is nice and clean but inside function is not really friendly. I asked for a luggage rag but hotel didn't have it. Staff are friendly and nice. The building is very old, you will think it is a non-star hotel. Very noise in lobby. Next to west lake but no lake view. Not worth for the price! I booked executive room for RMB2300/2 nights. As a diamond member of Accor hotels. I will not recommend this hotel.

the decoration of the hotel is aging, the smell in the room was not good, the swimming pool too small and the cleanliness below the standard of a Sofitel.

The room is tidy and clean with a very large restroom. The hotel has great location for both Westlake tour and shopping. The pricing is also very competitive. However, remember that you could only get a card after 2pm on the first day of your stay. This rule is very strict for this hotel.

Great location, comfortable room, excellent staff

Good experience of staying, family friendly hotel with good location.

The Sofitel Hangzhou Westlake is situated in an extremely good location, walking distance from the Westlake. The area is clean, safe and nice. The hotel is also within walking distance to nearby shopping malls.

I spend one night with my wife and really enjoy that night in Sofitel Westlake.

Was on our honeymoon/anniversary in shanghai and went over to hangzhou for 1 night. Informed the hotel about it and they decorated the room and also provided us with a big cake to celebrate the day for us. Was showered with lots of genuine love and concern by the staff, giving us beverage in the room and even a card to celebrate the joyous occasion. Special mention to housekeeper 柳传金 and front office staff teresa for all their effort.

The staff are friendly. The hotel location is excellent. There is a wide and good selection for breakfast.

Within 20 minutes of our arrival in our room, I had cut my foot and my wife realised she had left a sum of money at the last hotel. The two staff members could not have been more helpful. Yuna accompanied me to the Clinic, while Anisa rang the hotel on our behalf. They both had excellent English language skills. Both problems were quickly resolved. Thanks!

let me start by saying amongst thousands of hotels in Hangzhou, I'm glad I chose Sofitel Westlake. As others have pointed out, it has really really good location, within walking distance to Westlake and great staff, what struck me is that the staff went above and beyond to make my stay amazing. Upon check in, a staff asked when I'd like my birthday cake to be delivered and assisted me throughout my stay. I think her name is Yuna. The front desk staff was also accommodating when we asked to borrow an iphone charger. It was delivered promptly to our room. The concierge is also helpful. Overall I highly recommend Sofitel Westlake