Sofitel Hangzhou Westlake Hotel 5 stars

Customer review rating 4.6/5 2,729 reviews
Sofitel Hangzhou Westlake
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Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue
Zhejiang Province
333 Westlake Avenue, Shangcheng
310002
hangzhou
china

Tel: +8657187075858

Fax: (+86)571/87078383

Contact email

Check-in from 14h00

Check out up to 12h00

  • From Ningbo :  14 Wulin Square 151 Yanan Rd

  • From Shanghai :  28 Wulin Square 151 Yanan Rd

  • From Suzhou Jiansu :  155 Gulou 8 Yanan Rd

  • Westlake Avenue :  25 12 30 Westlake Avenue

  • By plane

    XIAO SHAN AIRPORT At 20km / 12.43 miles

GPS :30.245555, 120.161623

Our accommodations

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

Accessible room

SUPERIOR ROOM, 2 Single size Beds

  • Max. number of persons: 3
  • Area: From 35
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM, One King-Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 2 Single size Beds, City View

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

LUXURY ROOM, 2 Single size Beds

  • Max. number of persons: 3
  • Area: From 38
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room

LUXURY ROOM, One King-Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room

LUXURY ROOM, One King-Size Bed, City View

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

LUXURY ROOM, Club Sofitel Access, One King-Size Bed

  • Max. number of persons: 3
  • Area: From 38
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room

LUXURY ROOM, Club Lounge Access, One King-Size Bed, City View

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

JUNIOR SUITE, 1 King-Size Bed

  • Max. number of persons: 4
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

PRESTIGE SUITE, 1 King-Size Bed

  • Max. number of persons: 4
  • Area: From 80
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

Our restaurants and bars

KWEE ZEEN ALL DAY DINING

Type of cuisine: International

New all day dining restaurant Kwee Zeen's lively open kitchen and attractive pastry display provide entertainment as well as a wide variety of delicious International and Chinese cuisine served buffet style in an off-beat layout that makes each meal a jou

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

YONG JIN GE CHINESE RESTAURANT

Type of cuisine: null

Yong Jin Ge Chinese Restaurant is highly regarded for its authentic Hangzhou cuisine managed by our sophisticated Chinese chef with over 20 years experience, and elegant atmosphere. Six private dining rooms have their own distinctive style.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The lobby bar, Le Bar, is the place "to see and be seen" and an elegant setting for cocktails, fine wines, Chinese tea and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 310

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,729 reviews

tripadvisor

TripAdvisor Rating 4.0/5

830 reviews

Lovely stay

Customer review rating 4.6/5

Anonymous Solo - 10/02/2020 Confirmed reviews ALL

Great location, comfortable room, excellent staff

good stay

Customer review rating 4.6/5

Anonymous Families - 01/02/2020 Confirmed reviews ALL

Good experience of staying, family friendly hotel with good location.

Fantastic location

TripAdvisor rating 4.0/5

Adrian_Kee Family - 25/12/2019 TripAdvisor review

The Sofitel Hangzhou Westlake is situated in an extremely good location, walking distance from the Westlake. The area is clean, safe and nice. The hotel is also within walking distance to nearby shopping malls.

Dear Adrian_Kee, Thank you for your compliments on Tripadvisor. My team and I are more than happy to welcome you back again to Hangzhou and Sofitel, also glad to know your experience was better this time, I will share it with all of our team, it is our hope that every of your future stay will feel better and better. Looking forward to see you back soon. Guest Experience Manager Sofitel Hangzhou Westlake

good location and perfect service

Customer review rating 4.6/5

Jerry G. Couples - 24/12/2019 Confirmed reviews ALL

I spend one night with my wife and really enjoy that night in Sofitel Westlake.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Extremely good service. Going beyond all expectation

Customer review rating 4.6/5

Eugan C. Couples - 21/12/2019 Confirmed reviews ALL

Was on our honeymoon/anniversary in shanghai and went over to hangzhou for 1 night. Informed the hotel about it and they decorated the room and also provided us with a big cake to celebrate the day for us. Was showered with lots of genuine love and concern by the staff, giving us beverage in the room and even a card to celebrate the joyous occasion. Special mention to housekeeper 柳传金 and front office staff teresa for all their effort.

Dear You Wei Eugan C., Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your comments about our ambassadors is well received and I have personally talked to our dept heads about your kind reference to their service. I know it inspires them to continue to go above and beyond, what we call Cousu Main Service. Thank you again for your detailed review of your stay with us. I sincerely hope you return to Hangzhou and continue to enjoy Westlake, Zhejiang hospitality and the wonderful lifestyle our great city has to offer. Best regards. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

A pleasant stay with Sofitel

Customer review rating 4.6/5

John Couples - 15/12/2019 Confirmed reviews ALL

The staff are friendly. The hotel location is excellent. There is a wide and good selection for breakfast.

Dear Mr.S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

An only decent stay saved by wonderful employees

Customer review rating 4.6/5

Alicia Couples - 15/12/2019 Confirmed reviews ALL

We felt so welcomed and taken care of by the staff, despite the language barrier. Reception in particular was friendly, easy going, and determined to communicate professionally with us. The hotel itself is clean, beautifully decorated, and with convenient restaurant options, but we were let down by a couple things. We were excited about the Sky Garden but it seemed inexplicably closed down and we couldn’t get a reason as to why it wasn’t opened up. We also struggled with the heat in the room and were playing with the air conditioning for an hour before calling reception for help - they came with a portable air conditioner, as apparently the air conditioning in the rooms don’t work, and we simply weren’t made aware. We wished we didn’t have to learn that at midnight after so long being uncomfortable. We were also given one of the “apartment view” rooms, which reception offered to us as a “quiet side of the hotel”, as if it was in some way preferable. Unfortunately, it just meant we had a view practically straight into the apartments next door. It was a bit misleading, maybe due to translation, to be “offered” that view. My partner and I both couldn’t connect to the wifi either, with the login page simply reloading every time we put our details in. We did not have the energy to bring this issue to the attention of staff, as we weren’t in need of internet. Despite these faults, we enjoyed our stay and appreciated the graciousness of the staff.

Dear Alicia S., Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your comment about our ambassadors is well received and I have personally talked to our dept heads about your kind reference to their service. I know it inspires them to continue to go above and beyond, what we call Cousu Main Service. Thank you again for your detailed review of your stay with us. I sincerely hope you return to Hangzhou and continue to enjoy Westlake, Zhejiang hospitality and the wonderful lifestyle our great city has to offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Stay at Sofitel Hangzhou

Customer review rating 4.6/5

Rajesh A. N. Business - 12/12/2019 Confirmed reviews ALL

My room was facing the Construction Site in front of the Hotel. Getting sleep was a problem. Moreover, the AC was not working and the temperature was set at 26 Deg C. Technicians tried a lot and later came back with a portable room cooler. Next day, I was shifted to another room facing the rear side of the Hotel. View was not at all a problem for me since I was there in the Hotel only to sleep (work kept me busy all day). So last two days, I could sleep well. Thanks for the support.

Bonjour RANAIR, Firstly thank you for taking the time to share your stay experience with us. I apologize for the very difficult experience you have had the stays because of the lack of cooling in the hotel. A good nights sleep is at the heart of that promise, and we haven’t been able to deliver that to you. We will of course provide some relief but it wont give you back the memory you hoped for in Hangzhou. Simply, I’m sorry. we hope to have another chance to invite you back and ensure your next stay will be a good memory one. Kindest, Guest Experience Manager Sofitel Hangzhou Westlake

Short and Sweet

Customer review rating 4.6/5

Jason Y. Solo - 10/12/2019 Confirmed reviews ALL

Located opposite across the westlake and 10-15minutes walk to the shopping district. Everything in the hotel is good and nice. Will recommend friends and family to stay here.

Dear Jason Weng Soon Y., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Terrific location always recommended by our guests, It's so glad that you agree with it. and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

great stay in Sofitel hangzhou West lake

Customer review rating 4.6/5

Michael G. Business - 02/12/2019 Confirmed reviews ALL

it is a great experience staying in this wonderful hotel, I will still choose as next stay

Bonjour Dear Mr.G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Great place to be despite some things getting worse with time

Customer review rating 4.6/5

Hubert N. Business - 11/11/2019 Confirmed reviews ALL

I stayed 4 nights in your lovely located hotel, with great and extremely kind and professional staff. Having been with you a few times in the preceding months, I still enjoy my stays but I noted a decrease in quality in the food of the breakfast. Even if the choice and its diversity remains, too many warm dishes are ... cold ! Another weak point is the quality and stability of the internet. Thanks for considering any possible improvement on those aspects.

Dear Hubert Marie L. N., Thank you for sharing your experience at Sofitel Hangzhou Westlake. We are sorry that the breakfast experience were not up to your expectation, please rest assure that we have conducted the product as well as product knowledge training to our team, we will ensure that this will not happen again in future. We appreciate again for sharing your concern, it is our hope to serve you better in nearly future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

One of the best hospitality experience we ever encountered.

Customer review rating 4.6/5

Q. C. Y. Couples - 10/11/2019 Confirmed reviews ALL

Hotel staff were very friendly and we could feel the attention provided to us were genuine and professional. Special thanks to Manager Yuna who gave us the best arrival experience we ever had from hotels with similar hotel ratings.

Dear Cher Y. Q., Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. It always a pleasure to receive positive feedback. I am so happy to hear that you enjoyed your stay. I am so glad that the ambassador, Yuna has done a good job to provide a memorable stay in Sofitel Hangzhou Westlake. Your comment about Yuna is well received and I have personally talked to our dept heads about your kind reference to her service. I know it inspires she to continue to go above and beyond. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Nice location

Customer review rating 4.6/5

Yi Z. Solo - 24/10/2019 Confirmed reviews ALL

The location was nice but the room was close to the operation room, which noise comes quite early in the morning.

尊敬的周女士: 感谢惠赐有关下榻 Sofitel Hangzhou Westlake 的宝贵意见。 首先非常感谢您对我们酒店的优越地理位置的认可,另外,对于您提出的建议,我已经和我们的同事以及管理层分享,我们会再次强调和监督员工工作的细节之处,一定避免此类情况的再次发生,并十分希望有机会再次服务于您。 再次感谢您与我们分享您的反馈。 谨启 Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Trade Officer

Customer review rating 4.6/5

Anonymous Families - 16/10/2019 Confirmed reviews ALL

It was a very good stay. The hotel's location is excellent, convenient and close to the West Lake. The only thing I would suggest is you should enhance the quality of your reception. When I called the reception/assistant manager, the phone was not for several times ...

Dear Yuk Ping Y., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.But also, thank you for your feedback about the service details. I have already shared it with relevant department and we'll try our best to pick up the every phone call. Sorry for your missed call again. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Touch of Home

Customer review rating 4.6/5

Anonymous Business - 12/10/2019 Confirmed reviews ALL

Friendliness of staff to facilities in a great location make it more the welcoming.

Dear Mr.Karl D., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. I am so proud of your grand experience what we provided. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Satisfied

Customer review rating 4.6/5

Dr. J. S. Solo - 10/10/2019 Confirmed reviews ALL

The front desk is excellent. However, the altitude of the swimming pool keeper needs to improved.

DearJerry S., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your pool experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that i have talked with the department head and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Excellent service

Customer review rating 4.6/5

W. Families - 09/10/2019 Confirmed reviews ALL

General manager is excellent and had an efficient team , we very enjoy the stays !

尊敬的王女士, 感谢您对我们酒店的积极评论!感谢您对我们整体服务团队的肯定,我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临和此次一样愉悦。 祝好, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Comfortable and familar environment

Customer review rating 4.6/5

Anonymous Business - 01/10/2019 Confirmed reviews ALL

I have stayed here several times, and this time the check in staff were very friendly. Bed was comfortable and I have always loved the shower in the bathroom

Dear Louie C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Firstly, Thank you for your loyalty choose to Sofitel our hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Our stay was very pleasant and the Sofitel was a home away from home

Customer review rating 4.6/5

Johan Couples - 24/09/2019 Confirmed reviews ALL

We stayed at the Sofitel Westlake Hangzhou during 7 nights over the last weeks, in different periods. The executive club floor rooms were very luxurious and quiet. The Club lounge was a treat with very nice food and drinks and extremely friendly and service-minded staff. One of the concierge ladies was excellent in helping us find out how to rent a bike through a 'citizen card' from Hangzhou municipality. Cycling through the city and around the Westlake is definitely the best option.

Dear Johan S., Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Your comment about our ambassadors is well received and I have personally talked to our dept heads about your kind reference to their service. I know it inspires them to continue to go above and beyond, what we call Cousu Main Service. Johan S., thankyou again for your detailed review of your stay with us. I sincerely hope you return to Hangzhou and continue to enjoy Westlake, Zhejiang hospitality and the wonderful lifestyle our great city has to offer. Best regards Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
Customer review rating 4.6/5

Anonymous Business - 24/09/2019 Confirmed reviews ALL

Excellent

Dear Dr.Z., Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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