Sofitel Hangzhou Westlake 5 stars

Customer review rating (ALL Rating) 4.8/5 111 reviews

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Description

Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

Our accommodation(s)

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng
310002 HANGZHOU
China

GPS:30.245555, 120.161623

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  111 reviews

TripAdvisor Rating  4.6/5  1,860 reviews

Amazing Place!!!

TripAdvisor rating 5.0/5

Robin A TripAdvisor review

Wonderful place, wonderful staff! Beautiful West Lake and Sofitel Hotel! My first time and it is the New Year! Definitely not my last!! Sandy is the best!

Awesome hotel

TripAdvisor rating 5.0/5

Kevin P TripAdvisor review

Our stay is very great. Nice location, great breakfast buffet. Really recommended in Hangzhou area. Staff also all really nice

Excellent Service & Relaxing Atmosphere at the Lobby Bar

TripAdvisor rating 5.0/5

Nischal K TripAdvisor review

⭐️⭐️⭐️⭐️⭐️ Excellent Service & Relaxing Atmosphere at the Lobby Bar I had a wonderful experience at the Lobby Bar of Sofitel Hangzhou West Lake (Xihu). The ambiance is elegant yet relaxing, making it a perfect place to unwind, whether for a casual drink or a quiet conversation. What truly made the experience special was the outstanding service, especially from the Lobby Bar Supervisor, Maria. She was extremely professional, warm, and attentive, ensuring everything was perfect throughout our visit. Her friendly attitude and attention to detail really reflect the high standards of Sofitel hospitality. The drinks were well-prepared, the service was prompt, and the overall atmosphere was calm and luxurious. I highly recommend the Lobby Bar to anyone staying at the hotel or visiting Hangzhou, and special thanks again to Maria for making our time there memorable. Will definitely visit again!

Nice, modern hotel

TripAdvisor rating 5.0/5

Jellytree TripAdvisor review

Great, modern hotel very close to the scenic West Lake. Excellent hotel buffet breakfast. My husband was sick one day and couldn’t come to the buffet for his included breakfast and they allowed me to take food back to the room for him which was appreciated. Comfortable, modern and hygienic rooms. Highly recommended for tourists to the area.

Above and Beyond — Truly Exceptional Hotel Experience

TripAdvisor rating 5.0/5

Elisangela I TripAdvisor review

Our experience at Sofitel Hangzhou Westlake was absolutely exceptional. The staff was incredibly kind, attentive, and professional. Even after our stay, they went above and beyond to help us with an important matter. Their hospitality and dedication truly make a difference. We are deeply grateful and highly recommend this hotel.

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Other web-users rate our hotel

  • 2,230 reviews 9.6/10 Location
  • 1,751 reviews 8.1/10 Room
  • 2,363 reviews 9.1/10 Service
  • 30 reviews 4.7/10 WiFi
  • 1,106 reviews 6.3/10 Vibe
  • 866 reviews 9.3/10 Breakfast
  • 761 reviews 6/10 Amenities
  • 698 reviews 8.9/10 Cleanliness

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