Sofitel Hangzhou Westlake 5 stars

Customer review rating (ALL Rating) 4.9/5 108 reviews

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Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

Our accommodation(s)

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng

GPS:30.245555, 120.161623

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  108 reviews

TripAdvisor Rating  4.0/5  926 reviews

Incredible stay

TripAdvisor rating 5.0/5

Road12435698702 Business - TripAdvisor review

As always, Sofitel Hangzhou Westlake delivers! Five Star service and comfort in the best spot of Hangzhou! Special thanks to the team who make the guests feel at home away from home. Nancy, Allan, Sandy - absolutely amazing service from them and the rest of the team at the restaurant. The food quality is exceptional too! Ian and the crew at the executive lounge make it super friendly and relaxing. The staff at the reception desk work like troopers - Eric, Bush and others. Always a smooth and trouble free check-in and check-out experience. Will be looking forward to coming back!

Top Notch Service at Sofitel Hangzhou West Lake

TripAdvisor rating 5.0/5

jekfern Families - TripAdvisor review

This is probably our fifth or sixth stay over the past 12 months at this hotel. Location is perfect, just an underpass away from west lake restaurants/attractions. But location is the only thing that makes this hotel stand out, it’s the service level that’s top tier for all the departments that we interacted with. We stayed for one night on 25th May after flying in to Hangzhou Xiaoshan International Airport. Had breakfast in the morning and just commented to the manager at Kwee Zen that there are no mango juice in the breakfast spread. He then asked when will we be having breakfast again at the hotel and we replied that we will be staying for three nights from May 31st onwards. He actually took the trouble to arrange for mango juice to be served during those days that we came back to stay.


Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is located in a good location and the transportation is convenient. Jessica from guest relations has given us a lot of help, thank you very much!

Excellent Stay and Service. Great thanks to all the Team and the General Manager!

Customer review rating 5.0/5

Franck L. Friends - Confirmed reviews ALL


Very happy with the stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Super helpful staff, clean and comfortable room, good location

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Other web-users rate our hotel

  • 2,493 reviews 9.6/10 Location
  • 1,803 reviews 7.9/10 Room
  • 2,531 reviews 8.8/10 Service
  • 12 reviews 3.7/10 WiFi
  • 1,220 reviews 5.4/10 Vibe
  • 893 reviews 5.5/10 Amenities
  • 829 reviews 8.9/10 Breakfast
  • 629 reviews 8.8/10 Cleanliness

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