Sofitel Hangzhou Westlake 5 stars

Customer review rating (ALL Rating) 4.8/5 111 reviews

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Description

Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

Our accommodation(s)

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng
310002 HANGZHOU
China

GPS:30.245555, 120.161623

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  111 reviews

Unforgettable stay in the heart of Hangzhou

Customer review rating 5.0/5

Dimitri S. Business - Confirmed reviews ALL

It was an exceptional experience from start to finish. From the moment I arrived, the team made me feel welcome and at home. The hotel is beautifully and tastefully designed with a mix of modern and traditional Chinese touches. Dining at the hotel was another highlight of my stay. The breakfast and dinner buffets were a delightful mix of Western and Asian options. Here special thanks to Allen, Nancy, Sandy for their attentive service and to Robin and his kitchen staff for always being ready to satisfy special dietary requests. The lounge of the hotel is an experience in its own right - during this stay the weather was amazing and bidding farewell to the days at the terrace was an unforgettable experience. The team at the lounge is great - attentive without being intrusive. Sofitel Hangzhou Westlake can give advice on great hospitality and service to other Accor hotels including Sofitel's in Shanghai and Beijing. A word about the location - being just a short walk to Westlake and its surrounding attractions, it is unbeatable! If somebody enjoys jogging, the hotel’s proximity to the lake makes it an ideal spot for fitness enthusiasts and nature lovers alike. Running along the peaceful pathways as the sun rose over the water was an unforgettable experience and the perfect way to kickstart the day. The concierge team of the place also deserves mentioning - Tim, Anthony, Robin with their trainees absolutely exceed expectations. Regardless of the weather they are there to help with the luggage, give a helpful tip or just to say a few welcoming words. Great job, guys! Overall, Sofitel Hangzhou Westlake is more than just a place to stay. I can’t wait to return!

Great place to stay near 西湖

Customer review rating 5.0/5

Jacon Families - Confirmed reviews ALL

Comfortable stay, delightful staff and most importantly a very helpful robot to deliver meituan food

Excellent stay

Customer review rating 5.0/5

Dmitrij Business - Confirmed reviews ALL

I had an excellent stay. It is not my first stay at Westlake Sofitel and I can confidently say it, as always, made me feel at home in Hangzhou. The location is unbeatable. Whether you are an early riser looking to catch a sunrise or prefer an evening stroll by the lake, the convenience is unparalleled. The hotel is a perfect blend of modern luxury and classic Chinese aesthetics. My room was spacious, immaculately clean and had a supremely comfortable bed. Dining at Kwee Zeen was another highlight. The breakfast buffet is excellent. The evening buffet is a feast for the senses. Robin and his team at the restaurant are really doing a great job! In general what really sets this hotel apart is the outstanding staff. Every team member went above and beyond to make my stay super comfortable. It was great to see some employees whom I remembered from many years back being promoted which tells me that the hotel cares about keeping and developing the team and it in turn translates to the team caring about the guests. Special thanks to Robin and Tim at the door - as always welcoming and efficient. A trainee Kevin was also super helpful. Eric at the front desk did his outmost best. Happy to see Nancy promoted - well deserved and as always excellent service from her as well as Allan and Sandy at the restaurant. And Big Thanks to Robin the chef for always being ready to respond to special culinary requests. The property also boasts excellent lounge with a tranquil terrace area that felt like an oasis of calm amidst the bustling city. Overall, my stay at the Hangzhou Westlake Sofitel Hotel was nothing short of extraordinary. It is the perfect choice for anyone looking to experience luxury, comfort, and exceptional value for money in Hangzhou. I can’t wait to return on my next visit to this beautiful city!

Good location, Good Hotel & Service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Satifies with my stay at sofitel hangzhou hotel. Everything perfect.

Good location although dated

Customer review rating 3.5/5

S. K. Families - Confirmed reviews ALL

Pleasant stay in hangzhou. Hotel well located next to west lake and that’s about it. Hotel Rooms are in need of some revamp. Doesn’t feel like a Sofitel at all.

Other web-users rate our hotel

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  • 1,123 reviews 6.4/10 Vibe
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  • 761 reviews 6.2/10 Amenities
  • 702 reviews 9/10 Cleanliness

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