Sofitel Hangzhou Westlake 5 stars

Very nice hotel with friendly staff! Me and my daughter stayed for more than a fortnight and the staff learned to recognise us very quickly. They were always very forthcoming at the breakfast buffet, bringing us tea and trying to satisfy my craving for salted duck eggs, century eggs, peanuts and what not. But the best was the cleaning lady Sun Jing 孙静, so nice, open, friendly and helpful! I hope she will still be there when I stay the next time! I definitely would stay at Sofitel Westlake again, it is in the center of Hangzhou Westlake area. So the Rotary meeting I wanted to attend was right there! And the Liangzhu project with a lot of artists from all over the world which my friend attended also had their Hangzhou lunch at the hotel’s lunch buffet. I heard their dinner buffet is good as well. My friends who live close by often go there to eat. We also had à la carte dinner in a chambre separèe which presented exquisite food. The only negative thing is that they don’t seem to have a lot of environmental awareness yet, so I think they might have changed our towels every day, despite our not letting them be on the floor. Also the central heating was a bit too high, and very loud, until I figured out that it could be turned off … My warmest recommendations for Sofitel Westlake. You can’t find a better location in Hangzhou!

Hotel a bit dated, but impeccable service! 1. Room spacious n comfortable, although cannot control room temp (winter mode?) Felt too hot at times. 2. Excellent location by the West Lake 3. Very nice, efficient and attentive staff in every function - Front desk - Tina who checked us in was super efficient, courteous and organised Concierge - Anthony and team always helpful, and attentive Lounge bar, and room service- very nice and prompt service too. He remembered our previous night's drinks! Breakfast - great and very wide choices of tasty Western n Chinese food, staff were all good and attentive, including the trainees. The staff just made us feel at home!

The staff are amazing. The hotel is a little bit tired and needs a refurbishment, but the cleanliness and staff more than make up for this, many of them cannot speak English (and nor should they we are in their country), but they really try and help. We had no problem with communication. The bar was open late so we could return from work and discuss even when we were the only people there. In particular Sandy in the executive lounge was amazing. She remembered us from 6 years ago and went out of her way to look after us. Thank you Sofitel great experience.

Absolutely delighted to share my glowing experience at Sofitel Hangzhou Westlake, a true representation of 5-star service excellence! My recent stay was, as always, a delightful retreat, and I can't help but marvel at how impeccably the hotel has been maintained over the years. Kudos to the management team for their unwavering commitment to keeping this property at the pinnacle of hospitality. The consistency in the upkeep of the facilities is truly commendable, making each visit a testament to the hotel's dedication to providing a top-notch experience. The location of Sofitel Hangzhou Westlake deserves a special mention – it's nothing short of fantastic. Nestled in the heart of Hangzhou, just next to Xihu, the hotel's surroundings enhance the overall experience, adding an extra layer of charm to my stay. It has undeniably become my go-to 'home away from home' in Hangzhou, a testament to the hotel's ability to create a warm and welcoming environment. A heartfelt acknowledgment goes out to the incredible team of hotel staff. From the reception to the concierge, restaurant, cleaning, and lounge teams – each department excels in delivering exceptional service. What struck me as particularly noteworthy is the continuity in the team. Over the years, I've noticed familiar faces who have been with the property for almost a decade, creating a sense of familiarity and comfort that is truly unparalleled. Notably, the younger members of the team are equally impressive, infusing fresh energy and enthusiasm into the hotel's vibrant atmosphere. I want to highlight the outstanding efforts of Sandy in the restaurant operation. Her unwavering attentiveness and dedication to fulfilling unique guest requests contribute significantly to the overall dining experience. Equally deserving of applause is Ian at the lounge, whose genuine commitment to engaging conversations and ensuring guests feel exceptionally cared for is truly praiseworthy. It's this attention to detail and personalized service that sets Sofitel Hangzhou Westlake apart. The only thing that I am missing is fresh fruit juices at the lounge during happy hour and breakfast option at the lounge. I noticed that these were understandably discontinued during the covid period and have not returned yet. Hopefully in the future they can be brought back. But it is just a minor thing compared to all other positive experiences of the hotel. In conclusion, my stays at Sofitel Hangzhou Westlake continue to be a harmonious blend of luxury, comfort, and unparalleled hospitality. My sincere appreciation to the entire team for consistently exceeding expectations and making each visit a memorable one. This hotel truly exemplifies 5-star service at its finest. I am looking forward to returning later this week!

Check in was challenging trying to get them to provide a crib; the front desks answer was consistently; “No” w/o trying to understand our needs. Also, the hotel drivers seem to be pushing various retail stores & suspect they are being paid to market them. If it was 1 driver pushing a store, it’s fine, but 3 becomes a bit manipulative. The hotel “van” on the way out to train station was quite small…barely fit all of our luggage’s as we had 3 kids & their stuff in tow, which was explained to them on checkin & checkout. Lastly, the rms are really dated w/ half the furniture scratched & worn where it was concerning for the children to play inside the Rms, which are small & their suites are not much larger. On positive side, they are centrally located to W Lake & very convenient to all the hot spots. They also sent a cake for my daughter’s b-day, which was a great consideration. It was quite expensive for what you get, but probably paying for the location.