Sofitel Hangzhou Westlake 5 stars

Customer review rating (ALL Rating) 4.8/5 123 reviews

Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng

GPS:30.245555, 120.161623

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  123 reviews

TripAdvisor Rating  4.0/5  850 reviews


Customer review rating 5.0/5

Scott Solo - Confirmed reviews ALL

New furnished room with perfect location nearby the lake. Thoughtful services from the Front Office Team, I will always choose the Sofitel Hangzhou Westlake in the future.

Just transiting for 1 night

TripAdvisor rating 4.0/5

MrSunshineBNE Solo travel - TripAdvisor review

Booked this hotel for its location in adjacent to the west lake and shopping area. GREAT! Property is a bit outdated from outside but it still maintains the Sofitel standard when you step inside. Room is lovely, everything is all you can ask for a Sofitel . service is ok not that can be remembered. I guess its just what it is during covid. I will still return in the future if I visit Hangzhou

well located, satisfactory stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

I definitely feel it is more of a hotel that suits business trips rather than leisure trips. If I were to give my friends advice about the hotel, I would recommend my friends to search for some other hotels if they were going for leisure trip.

Wonderful stay

Customer review rating 5.0/5

Felix H. Business - Confirmed reviews ALL

reception and room clean are very good

Out-dated property but warm service

TripAdvisor rating 4.0/5

s0ngh0st2021 Families - TripAdvisor review

Mr Liu from the Concierge Team helped me a lot when we tried to find our Didi Driver. Your service was Much appreciated. The location was perfect - West Lake is just across the road. The room was out-dated. There are renovated rooms, but we were in an old one. Hope all the rooms will be renovated soon.

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Other web-users rate our hotel

  • 1,996 reviews 9.5/10 Location
  • 1,331 reviews 7.7/10 Room
  • 1,931 reviews 8.8/10 Service
  • 6 reviews 2.9/10 WiFi
  • 886 reviews 5/10 Vibe
  • 663 reviews 5.3/10 Amenities
  • 530 reviews 8.6/10 Breakfast
  • 405 reviews 8.5/10 Cleanliness

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