Customer review rating 4.6/5 2,898 reviews
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Sofitel Hangzhou Westlake Hotel
French luxury and local cuisine in the world's most exciting city
Raymond Faulkner, Hotel ManagerWelcome to Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake well situated in city centre and few steps away from the famous "West Lake", ideal location for both meetings and leisure. It is only 5 minutes walk from Metro Line 1 and easy access by car to Hangzhou City Railway Station (10 minutes), East Railway Station (30 minutes) and Hangzhou Xiaoshan International Airport (40 minutes). Sightseeing attraction and shopping malls are just within walking distance.
Unique location by The West Lake with easy access to shopping and city center.
233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.
Restaurants feature the International and Hangzhou Cuisine.
Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.
180° West Lake view Terrace and natural day light Ballroom.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Paying
Check-in from 14h00 - Check out up to 12h00
In summary
Accessibility for people with reduced mobility
Express check-in
Express check-out
Accessibility for people with reduced mobility
High Speed WiFi
High Speed internet
High speed transmission line
WiFi at the hotel
WiFi in the communal areas
On site
On site
3 Bar(s)
3 Restaurant(s)
Buffet
Buffet
Cold snacks
Hot meals
Spa - Fitness Center
Covered
On site
Babysitting on request
6 Meeting room(s)
Gym
Swimming pool
1 room for people with reduced mobility
233 non-smoking rooms
233 rooms
5 floors
null connecting rooms
Chinese Mandarin
English
French
Japanese
100% non-smoking hotel
Air Conditioning
Concierge
Currency exchange
Porter
Safe deposit box at reception
333 West Lake Avenue
Zhejiang Province
333 Westlake Avenue, Shangcheng
310002 hangzhou
china
Tel: +8657187075858
Fax: (+86)571/87078383
Contact email :
sofitel@sofitelhangzhou.com.cn
Check-in from 14h00
Check out up to 12h00
From Ningbo : 14 Wulin Square 151 Yanan Rd
From Shanghai : 28 Wulin Square 151 Yanan Rd
From Suzhou Jiansu : 155 Gulou 8 Yanan Rd
Westlake Avenue : 25 12 30 Westlake Avenue
XIAO SHAN AIRPORT At 20km / 12.43 miles
GPS :30.245555, 120.161623
Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
* Subject to availability
Type of cuisine: International
New all day dining restaurant Kwee Zeen's lively open kitchen and attractive pastry display provide entertainment as well as a wide variety of delicious International and Chinese cuisine served buffet style in an off-beat layout that makes each meal a jou
Find out more and bookLunch
11:00 - 14:30
Dinner
14:30 - 23:00
Type of cuisine: Chinese
Yong Jin Ge Chinese Restaurant is highly-regarded for its authentic Hangzhou cuisine managed by sophisticated Chinese Chef over 20 years experience and elegant traditional atmosphere. Six private dining rooms own respectively distinct style with various d
Find out more and bookLunch
11:00 - 14:00
Dinner
17:00 - 21:30
Non contractual photo
The lobby bar, Le Bar, is the place "to see and be seen" and an elegant setting for cocktails, fine wines, and enjoy afternoon tea.
Lunch
Dinner
Number of meeting rooms: 4
Maximum size: 310 m²
Maximum capacity: 190 people
Maximum banquet capacity: 190 people
ALL Rating 4.6/5
2,898 reviews
TripAdvisor Rating 4.0/5
844 reviews
perfect located
Yuping Business - 23/03/2021 Confirmed reviews ALL
No
The hotel Location is perfect!
Xiaoying W. Families - 10/03/2021 Confirmed reviews ALL
The service is good, not only at the front desk, the restaurant as well.
well located
Danielle Families - 16/02/2021 Confirmed reviews ALL
That’s a really nice stay experience, all things are good and not too much polite make people feel stressed
Great location Sofitel, good place to stay during warm season
Expedition627470 Business - 02/12/2020 TripAdvisor review
Great location next to West lake, good place to stay during warm season. Club lounge has very good warm helpfull staff, breakfast is great. Roof terrace must be rally nice to stay during warm season. View from rooms depends on which side you will get during check in, hotel has only 6 floors so view will be limited.
Good location but facilities are too old.
Speed Couples - 21/09/2020 Confirmed reviews ALL
This is an old Sofitel, I booked a room with executive access, however, the Executive Lounge was not open, was this a trick? Inducing people to pay a little bit more by offering executive access, but no lounges were scheduled to be opened.
Good check in experience
Zijun L. Solo - 16/09/2020 Confirmed reviews ALL
The reception named Anna was friendly and professional.The hotel in the lounge was under construction somehow.it was busy when I checked out and I was waiting for a while.In general it was good experience overall
Very old building with very friendly staff, staff is the core value
Tour811301 19/08/2020 TripAdvisor review
This is the oldest Sofitel I stayed. Hotel upgrade me to a small suite which is nice and clean but inside function is not really friendly. I asked for a luggage rag but hotel didn't have it. Staff are friendly and nice. The building is very old, you will think it is a non-star hotel. Very noise in lobby. Next to west lake but no lake view. Not worth for the price! I booked executive room for RMB2300/2 nights. As a diamond member of Accor hotels. I will not recommend this hotel.
Well located but hotel too old
Eric.p Couples - 11/08/2020 Confirmed reviews ALL
the decoration of the hotel is aging, the smell in the room was not good, the swimming pool too small and the cleanliness below the standard of a Sofitel.
An Excellent Stay
gonglinyuan 10/06/2020 TripAdvisor review
The room is tidy and clean with a very large restroom. The hotel has great location for both Westlake tour and shopping. The pricing is also very competitive. However, remember that you could only get a card after 2pm on the first day of your stay. This rule is very strict for this hotel.
Lovely stay
Anonymous Solo - 10/02/2020 Confirmed reviews ALL
Great location, comfortable room, excellent staff
good stay
Anonymous Families - 01/02/2020 Confirmed reviews ALL
Good experience of staying, family friendly hotel with good location.
Fantastic location
Adrian_Kee Family - 25/12/2019 TripAdvisor review
The Sofitel Hangzhou Westlake is situated in an extremely good location, walking distance from the Westlake. The area is clean, safe and nice. The hotel is also within walking distance to nearby shopping malls.
good location and perfect service
Jerry G. Couples - 24/12/2019 Confirmed reviews ALL
I spend one night with my wife and really enjoy that night in Sofitel Westlake.
Extremely good service. Going beyond all expectation
Eugan C. Couples - 21/12/2019 Confirmed reviews ALL
Was on our honeymoon/anniversary in shanghai and went over to hangzhou for 1 night. Informed the hotel about it and they decorated the room and also provided us with a big cake to celebrate the day for us. Was showered with lots of genuine love and concern by the staff, giving us beverage in the room and even a card to celebrate the joyous occasion. Special mention to housekeeper 柳传金 and front office staff teresa for all their effort.
A pleasant stay with Sofitel
John Couples - 15/12/2019 Confirmed reviews ALL
The staff are friendly. The hotel location is excellent. There is a wide and good selection for breakfast.
An only decent stay saved by wonderful employees
Alicia Couples - 15/12/2019 Confirmed reviews ALL
We felt so welcomed and taken care of by the staff, despite the language barrier. Reception in particular was friendly, easy going, and determined to communicate professionally with us. The hotel itself is clean, beautifully decorated, and with convenient restaurant options, but we were let down by a couple things. We were excited about the Sky Garden but it seemed inexplicably closed down and we couldn’t get a reason as to why it wasn’t opened up. We also struggled with the heat in the room and were playing with the air conditioning for an hour before calling reception for help - they came with a portable air conditioner, as apparently the air conditioning in the rooms don’t work, and we simply weren’t made aware. We wished we didn’t have to learn that at midnight after so long being uncomfortable. We were also given one of the “apartment view” rooms, which reception offered to us as a “quiet side of the hotel”, as if it was in some way preferable. Unfortunately, it just meant we had a view practically straight into the apartments next door. It was a bit misleading, maybe due to translation, to be “offered” that view. My partner and I both couldn’t connect to the wifi either, with the login page simply reloading every time we put our details in. We did not have the energy to bring this issue to the attention of staff, as we weren’t in need of internet. Despite these faults, we enjoyed our stay and appreciated the graciousness of the staff.
Stay at Sofitel Hangzhou
Rajesh A. N. Business - 12/12/2019 Confirmed reviews ALL
My room was facing the Construction Site in front of the Hotel. Getting sleep was a problem. Moreover, the AC was not working and the temperature was set at 26 Deg C. Technicians tried a lot and later came back with a portable room cooler. Next day, I was shifted to another room facing the rear side of the Hotel. View was not at all a problem for me since I was there in the Hotel only to sleep (work kept me busy all day). So last two days, I could sleep well. Thanks for the support.
Great Staff
MichaelvanL2019 Couples - 24/08/2019 TripAdvisor review
Within 20 minutes of our arrival in our room, I had cut my foot and my wife realised she had left a sum of money at the last hotel. The two staff members could not have been more helpful. Yuna accompanied me to the Clinic, while Anisa rang the hotel on our behalf. They both had excellent English language skills. Both problems were quickly resolved. Thanks!
A great solid 5 star hotel
Michelle N Family - 21/05/2019 TripAdvisor review
let me start by saying amongst thousands of hotels in Hangzhou, I'm glad I chose Sofitel Westlake. As others have pointed out, it has really really good location, within walking distance to Westlake and great staff, what struck me is that the staff went above and beyond to make my stay amazing. Upon check in, a staff asked when I'd like my birthday cake to be delivered and assisted me throughout my stay. I think her name is Yuna. The front desk staff was also accommodating when we asked to borrow an iphone charger. It was delivered promptly to our room. The concierge is also helpful. Overall I highly recommend Sofitel Westlake
Beware of the 'Free Drink' vouchers...
candahyem Business - 30/04/2019 TripAdvisor review
Checked in for 1 night recently, the hotel and the room is well appointed and right on the West Lake. Staff are friendly and everything is up to a reasonable standard for Sofitel property. Le Club members beware, the 'Welcome Drink' voucher (which on this occasion surprisingly included and selection of spirits) is not free if you choose a mixer such as tonic water to go with the gin! Credit to the Lobby Lounge staff for raising this at the time we ordered (the gin is free but the tonic is not), thinking a couple of bucks (perhaps) for a mixer was a bit stiff but at least they mentioned it at the beginning. What was a the BIG surprise was the RMB89 check(approx USD$13) for the mixer. Now that's a welcome drink with a sting in tail....
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