Sofitel Hangzhou Westlake

Booked this hotel for its location in adjacent to the west lake and shopping area. GREAT! Property is a bit outdated from outside but it still maintains the Sofitel standard when you step inside. Room is lovely, everything is all you can ask for a Sofitel . service is ok not that can be remembered. I guess its just what it is during covid. I will still return in the future if I visit Hangzhou

I definitely feel it is more of a hotel that suits business trips rather than leisure trips. If I were to give my friends advice about the hotel, I would recommend my friends to search for some other hotels if they were going for leisure trip.

reception and room clean are very good

Mr Liu from the Concierge Team helped me a lot when we tried to find our Didi Driver. Your service was Much appreciated. The location was perfect - West Lake is just across the road. The room was out-dated. There are renovated rooms, but we were in an old one. Hope all the rooms will be renovated soon.

The location is fantastic, just 2 min walk to the West Lake. Mr. Liu from the Conceirge team was so kind - he took us out of the hotel to find the taxi driver who failed to find the entrance of the hotel. Thanks Liu! The front desk staff were not very polite, and did not recognise the accorplus status. There are old rooms and renovated rooms in the hotel. Unfortunately we were given an old room. Hope all the rooms will be renovated soon. All in all, not a bad one.