Sofitel Hangzhou Westlake 5 stars

Customer review rating (ALL Rating) 4.6/5 57 reviews

Best price
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Sofitel Hangzhou Westlake - Image 1
Sofitel Hangzhou Westlake - Image 2
Sofitel Hangzhou Westlake - Image 3
Sofitel Hangzhou Westlake - Image 4
333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng, 310002 HANGZHOU, China

Description

Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, One King-Size Bed

Photo out of - SUPERIOR ROOM, One King-Size Bed

A 30-38 M² Superior Room with a King-Size Sofitel MyBed, pillow menu, marble bathrooms, Cable TV with a wide range of channels, and WIFI. (Rollaway bed allowed.)

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

30-38 SQM / 320-410 SQF room, features Sofitel MyBed,pillow menu, marble bathrooms,wide range of digital TV channels, high-speed Internet access, rollaway bed allowed.

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A 30-38 M² Superior Room with a King-Size Sofitel MyBed, pillow menu, marble bathrooms, Cable TV with a wide range of channels, and WIFI. (Rollaway bed allowed.)

  • Views:

    City View

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A 35-38 M² Luxury Room with a King-Size Sofitel MyBed, pillow menu, luxurious bathroom with walk-in shower and stand-alone bath, high-tech technology, Mirror TV, and free WIFI.

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A 35-38 M² Luxury Room with a King-Size Sofitel MyBed, pillow menu, luxurious bathroom with walk-in shower and stand-alone bath, high-tech technology, Mirror TV, and free WIFI.

  • Views:

    City View

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A 35-40 M² Luxury Room with a King-Size Sofitel MyBed, pillow menu, luxurious bathroom with walk-in shower and stand-alone bath, high-tech technology, coffee facility, Mirror TV, and free WIFI, plus Club Sofitel Access and benefits.

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A 35-40 M² Luxury Room with a King-Size Sofitel MyBed, pillow menu, luxurious bathroom with walk-in shower and stand-alone bath, high-tech technology, coffee facility, Mirror TV, and free WIFI, plus Club Lounge Access and benefits.

  • Views:

    City View

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

PRESTIGE SUITE, 1 King-Size Bed

Photo out of - PRESTIGE SUITE, 1 King-Size Bed

A 80 m² room with a Sofitel MyBed and Pillow menu, bathroom with complimentary LANVIN bath amenities, walk-in shower, and stand-alone bath, Mirror TV, free WIFI, and Club Millésime access.

  • Views:

    City View

Max. number of persons
4
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng
310002 HANGZHOU
China

GPS:30.245555, 120.161623

Telephone
Fax +86 571 8707 8383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 233 rooms
  • One room for people with reduced mobility
  • 6 connecting rooms
  • 233 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • French
  • Chinese Mandarin

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Baby bed
  • Baby bath

Well-being

Indoor Swimming Pool

  • Covered
  • On site

Fitness Center

  • On site

Sports and leisure

Gym

  • On site
  • On site

YONG JIN GE CHINESE RESTAURANT

Photo out of - YONG JIN GE CHINESE RESTAURANT

Yong Jin Ge Chinese Restaurant is highly-regarded for its authentic Hangzhou cuisine managed by sophisticated Chinese Chef over 20 years experience and elegant traditional atmosphere. Six private dining rooms own respectively distinct style with various d

Cooking style
Chinese
Capacity
95
Accessibility
Accessible service
333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng, 310002 Hangzhou, China
Telephone +86 571 8707 5858
Opening hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Light menu

Yong Jin Ge Chinese Restaurant is highly-regarded for its authentic Hangzhou cuisine managed by sophisticated Chinese Chef over 20 years experience and elegant traditional atmosphere. Six private dining rooms own respectively distinct style with various d

The lobby bar, Le Bar, is the place "to see and be seen" and an elegant setting for cocktails, fine wines, and enjoy afternoon tea.

The heated swimming pool and fitness centre welcome guests for a refreshing swim or invigorating workout.

Balinese island healing traditions soothe fatigued muscles, massaging your body into total relaxation. Enter Bali Spa at Sofitel Hangzhou Westlake to find a sanctuary of soft music, the aromas of calming herbal oils and a menu of exotic treatments.

Beautiful Hangzhou weddings come to life along the graceful banks of West Lake, with the romantic French touch of Sofitel's art de vivre. Gourmet cuisine, fine wines, 5-star hospitality and elegant accommodation set the stage for memorable weddings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  57 reviews

Unforgettable stay in the heart of Hangzhou

Customer review rating 5.0/5

Dimitri S. Business - Confirmed reviews ALL

Great place to stay near 西湖

Customer review rating 5.0/5

Jacon Families - Confirmed reviews ALL

Excellent stay

Customer review rating 5.0/5

Dmitrij Business - Confirmed reviews ALL

Good location, Good Hotel & Service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good location although dated

Customer review rating 3.5/5

S. K. Families - Confirmed reviews ALL

Great place to stay near 西湖

Customer review rating 5.0/5

Jacon Families - Confirmed reviews ALL

Comfortable stay, delightful staff and most importantly a very helpful robot to deliver meituan food

Excellent stay

Customer review rating 5.0/5

Dmitrij Business - Confirmed reviews ALL

I had an excellent stay. It is not my first stay at Westlake Sofitel and I can confidently say it, as always, made me feel at home in Hangzhou. The location is unbeatable. Whether you are an early riser looking to catch a sunrise or prefer an evening stroll by the lake, the convenience is unparalleled. The hotel is a perfect blend of modern luxury and classic Chinese aesthetics. My room was spacious, immaculately clean and had a supremely comfortable bed. Dining at Kwee Zeen was another highlight. The breakfast buffet is excellent. The evening buffet is a feast for the senses. Robin and his team at the restaurant are really doing a great job! In general what really sets this hotel apart is the outstanding staff. Every team member went above and beyond to make my stay super comfortable. It was great to see some employees whom I remembered from many years back being promoted which tells me that the hotel cares about keeping and developing the team and it in turn translates to the team caring about the guests. Special thanks to Robin and Tim at the door - as always welcoming and efficient. A trainee Kevin was also super helpful. Eric at the front desk did his outmost best. Happy to see Nancy promoted - well deserved and as always excellent service from her as well as Allan and Sandy at the restaurant. And Big Thanks to Robin the chef for always being ready to respond to special culinary requests. The property also boasts excellent lounge with a tranquil terrace area that felt like an oasis of calm amidst the bustling city. Overall, my stay at the Hangzhou Westlake Sofitel Hotel was nothing short of extraordinary. It is the perfect choice for anyone looking to experience luxury, comfort, and exceptional value for money in Hangzhou. I can’t wait to return on my next visit to this beautiful city!

Good location, Good Hotel & Service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Satifies with my stay at sofitel hangzhou hotel. Everything perfect.

Good location although dated

Customer review rating 3.5/5

S. K. Families - Confirmed reviews ALL

Pleasant stay in hangzhou. Hotel well located next to west lake and that’s about it. Hotel Rooms are in need of some revamp. Doesn’t feel like a Sofitel at all.

Average ok

Customer review rating 3.0/5

Vinod Solo - Confirmed reviews ALL

Room ok ,air condition not work,toilet bed smil,as diamond member benefit not satisfies

Beautiful location

Customer review rating 4.5/5

Mike Couples - Confirmed reviews ALL

Beautiful location with close proximity to West Lake and good restaurants. Our Accor ALL membership status was well recognised and we were looked after by all staff from front desk, concierge, restaurant and executive lounge. It was a beautiful stay and our second in two years in Sofitel Hangzhou.

Good stay！

Customer review rating 5.0/5

Bryan Business - Confirmed reviews ALL

I like this hotel very much, the environment is very good, the staff is very polite, and every time I come, I am very satisfied.

good and good

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

People over Front Desk were very warm and helpful!

Awesome stay

Customer review rating 5.0/5

David Solo - Confirmed reviews ALL

nice hotel, nicer staff it was a great experiences. Thanks

Good locatio and friendly staff

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Thank you for the clarification! Here’s a unified review graph based on your main points: Review Graph for Sofitel Hangzhou Westlake ────────────────────────────────── ★★★★★ Sofitel Hangzhou Westlake stands out for its prime location and excellent service. Situated near the stunning West Lake, it offers convenient access to local attractions and amenities. The hotel staff are consistently praised for their friendliness and willingness to assist, creating a welcoming atmosphere for guests. These two factors, the ideal location and the warm hospitality, make the hotel a top choice for travelers seeking both comfort and convenience in Hangzhou.

Good location

Customer review rating 3.5/5

Jake Solo - Confirmed reviews ALL

Nice Executive lounge

Helpful concierge, old but nice room, great location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Check in is forgettable. Maybe because we arrived at midnight so the process is slow. Room is nice even though it is old. Concierge is great in helping us navigate the things to do and to coordinate everything else we need. Thank you Anthony and driver Zhao. They made the stay great! really appreciate what they did for us during our stay. Members' lounge is good and we have it in different locations. Breakfast has a good spread.

Other web-users rate our hotel

  • 2,118 reviews 9.7/10 Location
  • 1,586 reviews 8.3/10 Room
  • 2,231 reviews 9.1/10 Service
  • 22 reviews 3.1/10 WiFi
  • 1,016 reviews 6.7/10 Vibe
  • 818 reviews 9.1/10 Breakfast
  • 744 reviews 8.9/10 Cleanliness
  • 738 reviews 6.3/10 Amenities

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