Rixos Sungate Hotel 5 stars

Rooms were ok cleaners wernt always there like other hotels food was terrible

Positive : Kids club-one if the best, aqua park Negative : Room conditions not like standard Rixos quality, sea has too many sharp stones, VIP sea side has service, normal beach does not have??? Is it Rixos standard?, Rooms are too hot and technical department could not find a solution. Meals are not so delicious...

We had an amazing stay with you, the staff are very attentive & we’re always making a fuss over us. Everything was clean & the extra hygiene at the hotel is amazing, we felt very safe. The only thing we really missed was the zip wire wasn’t there & not much open, but what was , was great. I suppose the only thing we might say was was a downside was how rude , abrupt & pushy most of the Russian guests were. We felt for the staff having to be so polite to such rudeness, they are a credit to your hotel. Thank you so much for a fantastic holiday 7 again thank you to all the amazing staff.

Room, facilities, food and staff service were all excellent

Hotel is amazing and the staff are lovely and very helpful

We absolutely loved our holiday.

A nice break for my family we enjoyed our stay a lovely hotel clean and the food was acceptable . Only down side was the thumping horrible music in the afternoon we were forced to go to the beach which was nice.

It was a lovely break, but the hotel is solely catered for Russians. The food was cold at all times of the day. On 3 occasions I had to speak with the chef who cooked fresh food, but this shouldn’t have to happen. The DJ around the pool played Russian music constantly which was enough to give you a headache.

It’s a pity, but your housekeeping stole from our room 300$. We lived in a room 5310.

Enjoyable holiday, but could of been better

This was the perfect location and resort for our family holiday. The food, service and hotel facilities were second to none. We were very impressed with the Rixy area for children and how this was managed and supervised, our children loved the activities available. We had a great family spa experience too - we can highly recommend the turkish baths. As a family we love music, however, the music by the pool area from 2pm onwards was very loud and quite intrusive. A change in genre from time to time, this may limit the impact from an overbearing beat! We will definitely return again, well done Rixos Sungate staff.

Şahane

lovely clean hotel most staff are very helpful mainly roller blade waiters, wearing masks in the heat and always cheerful. Breakfast was the same if it wasn't for one waiter knowing what English black tea was I would never have got one, they kept bringing black Turkish tea I am aware I am in Turkey but we English like our tea, entertainment majority Russian though during the end of our stay there was more english ie singer, the music at night was constantly booming I wouldn't of minded so much if it wasn't constant remixes, why is the dj unable to play a full song I got up on the dance floor one night as I liked the song no sooner had I got on the floor the song changed as it had been mixed. There is no such thing as self service you now have to hold your plate up at the screens and point at the food you want, the food handlers will grab a handful of chips and put on your plate, some did use utensils but most used their hands with the same pair of gloves they had used in other foods. You constantly get bombarded with spa sales they don't understand no thank you. They are the only downside to the holiday, it is a lovely hotel and the ala carte food is amazing you can only have one a week, most of the restaurants and bars where closed but there was still plenty of food and drink I would go again once it is fully open to fully experience what they have to offer

l loved all but drinks. l could not drink anything beside water, all alcohol was not original and not on desered level.

Really enjoyed staying here the staff were so polite, helpful and friendly. The atmosphere and the views was gorgeous and I would definitely visit rixos again! Well worth the money!!