Rixos Sungate - The Land Of Legends Access 5 stars

Dear Guest Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our Rixy Kids Club; we're thrilled to hear that your daughter had a fantastic time, and we strive to create memorable experiences for our young guests. However, we are sincerely sorry to learn about your disappointments with the dining experience and the water park. Your concerns are of great importance to us, and we genuinely apologize for any inconvenience you may have experienced. Regarding the dining situation, we understand that a crowded and competitive atmosphere can affect the overall enjoyment. Your feedback on this matter is valuable, and we will review our processes to enhance the dining experience for all our guests. The condition of the water park, as depicted in the attached photos, is unacceptable, and we extend our sincerest apologies for any inconvenience and safety concerns this may have caused. Your feedback will be shared with the relevant departments for immediate attention and improvement. We are also concerned to see that your family members experienced injuries. The safety and well-being of our guests are our top priorities, and we take these incidents very seriously. We will conduct a thorough investigation and take necessary actions to prevent such incidents in the future. Regarding the issue with the water bottle fridge, we sincerely apologize for any impact it had on your health. Our team will investigate and address this matter promptly to ensure the highest standards of hygiene are maintained. Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to address these issues promptly. Sincerely,

Dear Ramona R., We very much appreciate your comments regarding your stay at the Rixos Sungate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Aurimas B., We are deeply sorry to hear about the discomfort you and your family experienced during your stay. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused. We want to assure you that the safety and well-being of our guests are our top priorities. Our hotel and rooms undergo regular pest control measures and quality checks to maintain a high standard of cleanliness. Had we been informed about the situation immediately, our team would have taken immediate action to resolve the issue and ensure your peace of mind. Please, in the future, do not hesitate to contact our reception or guest relations team promptly if you encounter any issues. We are here to assist and provide a swift resolution to any concerns our guests may have. Once again, we apologize for your unfortunate experience and appreciate your feedback. We value your trust and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards,

Dear Leight, Thank you for taking the time to share your wonderful experience at Rixos Sungate! We are thrilled to hear that you had the best time during your stay. It's delightful to know that you enjoyed our hotel, the amazing variety of food and drinks, and found our rooms comfortable and gorgeous. We appreciate your kind words about our staff members; they work hard to provide exceptional service to our guests. We are delighted to learn that you enjoyed the culinary offerings at our buffet and the unique dining experiences at places like the Lotus Bar and the beach snack bar. Your enthusiasm for the noodles and jacket potatoes is wonderful to hear! We look forward to welcoming you back to Rixos Sungate in the future. If you have any special requests or preferences for your next stay, please feel free to let us know. We will be more than happy to assist in making your next visit even more memorable. Warm regards,

Dear Tiina U., We very much appreciate your comments regarding your stay at the Rixos Sungate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to reading your precious comments about Rixos Sungate Hotel on Tripadvisor too. Thank you very much for your support. Sincerely,