Rixos Sungate - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.3/5 4,752 reviews

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Description

Hotel extras

  • Sumptuous entertainment

  • World Class Sport coaches

  • Convention Center

  • Beachfront & Nature

Our accommodation(s)

Hotel location

Rixos Sungate - The Land Of Legends Access

Ciftecesmeler Mevkii Beldibi, Kemer
ANTALYA
Turkey

GPS:36.70208, 30.5727

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,752 reviews

TripAdvisor Rating  4.5/5  7,293 reviews

Certificate of excellence 2023

Amazing place

TripAdvisor rating 5.0/5

Kirsty E TripAdvisor review

I never write reviews but after reading such poor reviews I thought I should share our experience. We loved our stay here and wished we’d booked for longer! We stayed in one of the pool houses, we were upgraded on arrival- absolutely perfect for us (2 adults, 3 kids) so clean, air con was fab and beds very comfortable. I used the app to ask for anything we needed and they brought it straight away. All the bars are excellent, they have everything! Fantasy bar probably one of the nicest and a plus for us being right by our room. We found all staff very helpful and friendly. Location is great, bus stop right outside too and plenty of shops outside hotel. The Mexican restaurant is amazing! Snack bar in the day is great too, plenty of choice. I’d say the main restaurant was pretty good as they’re definitely trying to cater for everyone , although very busy at times. Noodle bar and croissants during the day and a patisserie, ice creams and sweet carts at night too. There’s good food, kids club, slides, access to LOL, a choice of pools, good drinks, friendly staff, great location and nice clean rooms - we really couldn’t ask for anything more! Don’t let the bad reviews put you off! We would stay here again.

Rixy club is exceptional, rest

TripAdvisor rating 1.0/5

Stefan B TripAdvisor review

Location and outbuildings are beautiful but this hotel is far from a 5 star... currently staying here on out holiday which i stupidly forked out over £8k, poorly air conditioned rooms, zero air conditioning in corridors and hall ways. Each night i have to pull the bed directly under the air con to try and feel any air conditioning but to little avail. Biggest pitfall Is the self serve restaurants each day we arrive we struggle to find a table, to then find one with leftovers all over the table from previous guests. We then proceed to wait until we need to move the plates ourselves to the next table with more additional left overs. To then eat off dirty table cloths and search for our own knives and forks. Drinks are only served, meaning unless you try to flag down a waiter your likely not to be served any drinks as you tend to be ignored most of the time. Although on multiple occasions I've flagged down a waiter they promise to return with drinks but to not return atall. Some guests thinks it's acceptable to jump the queue for food and push small children out of the way with they're plates. No organisation atall. To me the restaurant seems massively understaffed. The bar drinks are of high quality smirnoff, absolut etc. however if you ask for a cocktail instead of orange juice being used there's Fanta which drastically reduces the quality of the drink??? Why use good quality spirits to then use poor mixers, kind of counterintuitive. The kids club is brilliant and only factor that excels. If your looking for 5 star luxury go somewhere else as its not at the rixos sungate.

It couldn’t be dirtier

TripAdvisor rating 3.0/5

geronimo7719 TripAdvisor review

It was the dirtiest holiday of my life. Employees are generally great but no experience how to manage situations. I went to Alara restaurant and tried to grab some food.what I saw was shocking. People pick fruits by hand. They were just in the sea and they are wet. By those hands they were touching food. I asked a waiter to warn those people but he told me he has nothing to do because tourists don’t understand Finished ? Nope I saw a man in the restaurant touching grabbing his balls (I mean it) and then he picked fruits and some food by hand. I couldn’t believe my eyes. I showed him to an employee and he said he would take care of it but did nothing. Finished ? Nope. There was the Euro final. In lotus bar, there are number of tables to sit and watch. But again tourist conquered the tangles by putting their towels hours earlier than the kick off. 6-8 hours earlier. Two hours before the game I went to lotus to find a place and watch it with my kids. I sat a table. There were a few English young fellows with me. Suddenly a Russian man came and started talking loudly and he was really shouting to warn us to leave the table as his colleague had captured it 8 hours ago for 21 people. Young boys left the table and I told Russian tourist if he kept on shouting then there would be a big fight there. I called hotel management and talked to a lady about the situation. What she answered my wasn’t surprising for me. She has nothing to do. And I told her if she does nothing then I will fight these guys and there will be a big situation. And only after telling this I gues she talked to the management and they send a few security guy. I sat the table and nothing happened to me but I saw some other people were removed from their seats. When it touches the reputation hotel management sent security not for us for the safe of the people but it was for their reputation. For other things such as better hygiene, comfort of the people they have nothing to do Finished ? Nope We expanded our holiday for two more days because we were told that our kids are in the football tournament team. I said ok unintentionally just for the kids. After we expanded we were told that only one of the kids is in the team as a captain. Ok. On the match day the kid in the team played 97 seconds. No captainship. We didn’t ask for any guarantee that they will play but they didn’t have to give us commitments that they would. Of course, hotel has nothing to do :) Anyway, I ve been there 5 times in two years. Will I go again ? Not in the next 5 years plan. Don’t go there if you like cleanness, hygiene and a hotel that could try to resolve problems

Almost perfect

TripAdvisor rating 5.0/5

Polagergely TripAdvisor review

Even a month would be too short to discover every part of this hotel complex. A huge area, a long beach, large poolwater surface, and several bars with a great range of drinks. The 3 best features of Rixos Sungate: + It is very-very far from being crowded, despite there are many people there. The great area and the variety of attractions distribute such a great mass of people smoothly. + The Kids' Club is far the best I've ever seen in such a hotel complex. Kids can choose from a great variety of programs, e.g. pottery, cooking, ballet, painting, instrumental course etc. + The staff is very friendly and polite. – We didn't like the waterslide part, though. There is a bunch of slides for the smallest kids, and there is another bunch only for the big ones (some of them too rough even for adults) on the neighboring part of the hotel garden. It would be better if the two slides-area were not separated.

Very good stay

Customer review rating 4.5/5

Silvana Families - Confirmed reviews ALL

Great place with a lot of games and facilities even it was hot weather

Dear Silvana J., We very much appreciate your comments regarding your stay at the Rixos Sungate - The Land Of Legends Access. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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