Rixos Sungate - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.2/5 4,671 reviews

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Ciftecesmeler Mevkii Beldibi, Kemer, 0 ANTALYA, Turkey

Description

Hotel extras

  • Sumptuous entertainment

  • World Class Sport coaches

  • Convention Center

  • Beachfront & Nature

Our accommodation(s)

Hotel location

Rixos Sungate - The Land Of Legends Access

Ciftecesmeler Mevkii Beldibi, Kemer
0 ANTALYA
Turkey

GPS:36.70208, 30.5727

Telephone
Fax +90 242 824 01 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,671 reviews

TripAdvisor Rating  4.5/5  7,500 reviews

Certificate of excellence 2023

Security issues

TripAdvisor rating 3.0/5

eser a TripAdvisor review

Me and my family we have been in Rixos Tekirova and Rixos sungate is well We were planing to go to Rixos Belek premium What we find out is about Rixos Belek is That narcotic police had an operation into hotel and they found class A drugs in entertainment managers room and there was a lady who made the complaint to the police which she has been abused by the manager How come brand of Rixos allows this kind of things happening in the hotel How family’s will feel save to leave their kids at the kids club or let their teenagers to entertain by these drug addicts staff employee by Rixos hotels And what we find out the manager still works for premium Belek hotel

Worse experience

TripAdvisor rating 1.0/5

Stefania D TripAdvisor review

Disappointing Experience at Rixos Sungate I would not recommend this resort if you are not Russian. The atmosphere heavily caters to Russian guests, which unfortunately led to several unpleasant experiences during our stay. Many Russian guests drank excessively and disturbed others around the pool area. When we raised our concerns, the resort manager arrived with one of the Russian manager to discuss the issue directly in front of the intoxicated individuals. This approach felt unprofessional and uncomfortable. We were essentially told that this is an “entertainment area” and that we could move to other pools if we wanted peace and quiet. The situation escalated when a group of four drunk Russian guests started playing football by the pool, shouting loudly. One of them fell, injuring his leg badly, which left blood around the pool area. This incident only heightened our discomfort and concerns about safety. Additionally, the entertainment Russian staff, and particularly at the Anjana Spa, were impolite and unaccommodating to non-Russian guests. Their behavior felt dismissive and biased, which added to our dissatisfaction. Overall, this was one of the worst experiences we’ve had at a resort. The lack of professionalism and the clear favoritism toward certain guests made our stay highly uncomfortable. I would not recommend Rixos Sungate unless you are prepared for this kind of environment.

Disappointed

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Coffee was very bad. Maybe Turkish coffee used in filter coffee. The room was clean but family room was too big for one person. Food was below standard I expected from Rixos.

Değerli Misafirimiz Sayın Ugur B., Öncelikle Rixos Sungate Otelimizde yaşadığınız olumsuz deneyimi duyduğumuza çok üzüldük. Kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizlerden özür dileriz. Belirttiğiniz hususlarla ilgili olarak, beklentilerinizin altında kaldığımızı duymak bizler için oldukça üzücüdür... Misafir memnuniyetine önem veren bir marka olarak sizlere daha iyi bir deneyim sunabilmek için elimizden geleni yapmak, bizim öncelikli hedefimizdir. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Size daha iyi bir deneyim sunabilmek adına yaşadığınız bu olumsuz deneyimi telafi etmek için elimizden geleni yapmak isteriz. Bir daha ki ziyaretinizde sizinle daha pozitif bir deneyim paylaşabilmek adına fırsat tanımanızı dileriz. Gelecekteki rezervasyonlarınız veya özel istekleriniz varsa lütfen bizimle iletişime geçmekten çekinmeyin. En İçten Saygılarımızla

Can’t wait to return! Excellent stay

TripAdvisor rating 5.0/5

LaurenMassam TripAdvisor review

Excellent stay. We visited Rixos Sungate on October 16th for two weeks. On arrival, everything went smoothly. Staff were attentive and anticipated our needs. I was travelling with 6 year old twins. The Rixy club was second to none. It’s the best kids club we’ve ever been too :o) I’d like to make a special mention to Ahmet from World Class, he went out of his way to entertain my girls, did separate classes with them, and made our stay thoroughly enjoyable. The fitness classes were well ran and it was fab to have the juice bar :o) The grounds were well kept, great choice of drinks, good selection of foods. The staff in the Rixy club were wonderful with my girls and they couldn’t wait to go each day, it was a jam packed schedule with all activities which they love. There wasn’t a lot to do in the evening, however we’d done enough in the day that once we’d been to the mini disco we just had relaxing evenings. We visited the Al a’carte several times which were all delicious. Definitely a family friendly hotel, and we’d absolutely return in a heartbeat. Can’t wait to return.

Our Valued Guest, We would like to express our gratitude for your valuable support regarding our services and we would be happy to serve you again on your next travel. Should you require any further assistance in any matter, please do not hesitate to let us know. Sincerest regards,

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was generally good experience for me. However, I didn't like the meal diversity and quality when I compared before. World class gym was amazing.

Dear Esteemed Guest Erbil S., Thank you for choosing to stay at our Rixos Sungate Hotel and for your feedback. We sincerely regret that your stay did not meet your expectations in some aspects. Your comments have been forwarded to the relevant departments for future improvements. We look forward to welcoming you again and providing you with a better service that better reflects our international standards and we will do our best to ensure that your next stay is even more enjoyable. Sincerely Regards

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Other web-users rate our hotel

  • 1,057 reviews 7.5/10 Location
  • 2,055 reviews 6.5/10 Room
  • 3,536 reviews 7.7/10 Service
  • 13 reviews 8.6/10 WiFi
  • 2,841 reviews 6.4/10 Food
  • 1,515 reviews 7.7/10 Amenities
  • 1,341 reviews 7.4/10 Cleanliness
  • 187 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.