Rixos Sungate - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.4/5 4,513 reviews

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Description

Hotel extras

  • Sumptuous entertainment

  • World Class Sport coaches

  • Convention Center

  • Beachfront & Nature

Our accommodation(s)

Hotel location

Rixos Sungate - The Land Of Legends Access

Ciftecesmeler Mevkii Beldibi, Kemer
ANTALYA
Turkey

GPS:36.70208, 30.5727

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,513 reviews

TripAdvisor Rating  4.5/5  7,008 reviews

Certificate of excellence 2023

Disappointed

TripAdvisor rating 3.0/5

Hollie805 Families - TripAdvisor review

I would like to start the review on a massive positive, the kids club is amazing 5 star + the staff contact you on what’s app and my daughter came out so happy! We only starting using it day 4 as my daughter didn’t want to miss out with the other big kids in the family. Dining was not ok….the food hall is a cattle market, the fight for tables every night put me off. By day 3 I dreaded coming down for dinner so we lined up for noodles at 5pm and then went much later after dinner had finished for snacks. The water park…I have attached photos, massively run down, slides closed….Exposed metals at the pool side. Broken parts of metal. Not what you expect for 5 star. My son and daughter both had foot injuries. We got unwell day 5 of the holiday-see attached the water bottle fridge at the water park…no wonder! Massively disappointed for the amount we paid.

Dear Guest Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our Rixy Kids Club; we're thrilled to hear that your daughter had a fantastic time, and we strive to create memorable experiences for our young guests. However, we are sincerely sorry to learn about your disappointments with the dining experience and the water park. Your concerns are of great importance to us, and we genuinely apologize for any inconvenience you may have experienced. Regarding the dining situation, we understand that a crowded and competitive atmosphere can affect the overall enjoyment. Your feedback on this matter is valuable, and we will review our processes to enhance the dining experience for all our guests. The condition of the water park, as depicted in the attached photos, is unacceptable, and we extend our sincerest apologies for any inconvenience and safety concerns this may have caused. Your feedback will be shared with the relevant departments for immediate attention and improvement. We are also concerned to see that your family members experienced injuries. The safety and well-being of our guests are our top priorities, and we take these incidents very seriously. We will conduct a thorough investigation and take necessary actions to prevent such incidents in the future. Regarding the issue with the water bottle fridge, we sincerely apologize for any impact it had on your health. Our team will investigate and address this matter promptly to ensure the highest standards of hygiene are maintained. Once again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to address these issues promptly. Sincerely,

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice

Dear Ramona R., We very much appreciate your comments regarding your stay at the Rixos Sungate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst holiday ever!

Customer review rating 0.5/5

Aurimas Families - Confirmed reviews ALL

Got eaten by the bed bugs, all of us including my 1 year old child. Everything was closed even the main bar wasn’t working in the evening, such a disappointment for quite a big money spent for a 8 night holiday.

Dear Aurimas B., We are deeply sorry to hear about the discomfort you and your family experienced during your stay. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused. We want to assure you that the safety and well-being of our guests are our top priorities. Our hotel and rooms undergo regular pest control measures and quality checks to maintain a high standard of cleanliness. Had we been informed about the situation immediately, our team would have taken immediate action to resolve the issue and ensure your peace of mind. Please, in the future, do not hesitate to contact our reception or guest relations team promptly if you encounter any issues. We are here to assist and provide a swift resolution to any concerns our guests may have. Once again, we apologize for your unfortunate experience and appreciate your feedback. We value your trust and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards,

Best time at Rixos Sungate

TripAdvisor rating 5.0/5

951leight Friends getaway - TripAdvisor review

Great hotel, amazing food & drinks and rooms are gorgeous and very comfortable. Spoilt for choice with food, mainly ate at the buffet and there is so much choice. Near the lotus bar there is a small kiosk that serves the best noodles In little boxes with chopsticks which is fun! And the snack bar at the beach again has a great selection and the biggest jacket potato’s ever. Really enjoyed my time here, all staff really polite & helpful and I can’t wait to go back!

Dear Leight, Thank you for taking the time to share your wonderful experience at Rixos Sungate! We are thrilled to hear that you had the best time during your stay. It's delightful to know that you enjoyed our hotel, the amazing variety of food and drinks, and found our rooms comfortable and gorgeous. We appreciate your kind words about our staff members; they work hard to provide exceptional service to our guests. We are delighted to learn that you enjoyed the culinary offerings at our buffet and the unique dining experiences at places like the Lotus Bar and the beach snack bar. Your enthusiasm for the noodles and jacket potatoes is wonderful to hear! We look forward to welcoming you back to Rixos Sungate in the future. If you have any special requests or preferences for your next stay, please feel free to let us know. We will be more than happy to assist in making your next visit even more memorable. Warm regards,

Very comfortable

Customer review rating 4.5/5

Tiina Families - Confirmed reviews ALL

A massive complex with lots of free time options for kids. Nice pools, good food and very confortable rooms.

Dear Tiina U., We very much appreciate your comments regarding your stay at the Rixos Sungate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to reading your precious comments about Rixos Sungate Hotel on Tripadvisor too. Thank you very much for your support. Sincerely,

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