Rixos Sungate - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.3/5 3,075 reviews

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Description

Hotel extras

  • Sumptuous entertainment

  • World Class Sport coaches

  • Convention Center

  • Beachfront & Nature

Our accommodation(s)

Hotel location

Rixos Sungate - The Land Of Legends Access

Ciftecesmeler Mevkii Beldibi, Kemer
ANTALYA
Turkey

GPS:36.70208, 30.5727

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,075 reviews

Customer review rating 0.5/5

Ali B. A. Friends - Confirmed reviews ALL

Booked through Accor, hotel reception is unfriendly. Kindly asked for an upgrade. Stayed in what’ve booked, saying no available rooms. some of my otherfriends were participating in a congress arrived the later than myself and by the check in just tipped 400 try (8 euro) and got a very big suit on the top floor. Status of platinum and loyalty has no influnce as an 8 euro tipping in reception. I have absolutely 0 previlige as status guest in this hotel. Neither in check in nor during the stay. A normal travel agency get can you much cheapee prices than what you pay in accor, being loyalty doesnt make in this hotel.

Dear Valued Guest, First of all, on behalf of the Rixos Sungate family, we would like to express our sincere regret regarding the disappointment you experienced during your stay. At our hotel, we always aim to provide warm hospitality and the best possible service to all our guests. Therefore, we are truly sorry to learn that your experience, especially at check-in, did not meet your expectations. We would also like to kindly note that Accor status-related room upgrades are always subject to availability. During your stay, an alternative solution was offered considering the available room options; however, as your preference was for a suite per room and unfortunately we did not have such availability at that time, we were unable to fulfill your request due to occupancy reasons beyond our control. We are sorry to learn that you felt your loyalty status was not reflected in your experience as expected. Please be assured that it is never our intention to make any guest feel undervalued, and your comments regarding both the check-in experience and the handling of your request have been shared with the relevant management team for review. We also regret to learn that no feedback regarding these concerns was shared with your holiday assistant during your stay. Had we been informed at the time, we would have gladly done our best to assist you more closely and explore possible alternatives to improve your experience. Thank you for taking the time to share your feedback. Your comments are valuable to us and will certainly be taken into consideration as part of our ongoing efforts to improve our services. We hope to have another opportunity to welcome you again and provide you with a much more satisfying experience in the future. Kind regards

Customer review rating 5.0/5

Mohammed U. Families - Confirmed reviews ALL

Guest Services where amazing, especially Melike, who assisted us immensely, which included a last minute request for a birthday surprise for my kids. Great place to stay with children as their kids club and activities is vast. food is very lush. overall extremely satisfied

Dear Guest Mohammed U., We are extremely honored to receive your review of the services you experienced at Rixos Sungate Hotel. We have shared this wonderful review with all our staff and your satisfaction is a source of great pleasure for them. We look forward to you sharing your wonderful experience with other travelers. Your feedback on TripAdvisor.com will be an important guide for guests who will choose our hotel. You can use the link below to share your feedback: https://www.tripadvisor.com.tr/UserReviewEdit-g678226-d573203-Rixos_Sungate-Beldibi_Kemer_Turkish_Mediterranean_Coast.html We would like to thank you again for sharing your opinions about our services with us and for your valuable support, and we would like to state that we will be happy to serve you again on your next trip. Sincerely regards,

Customer review rating 5.0/5

Singh R. Business - Confirmed reviews ALL

Good

Dear Valued Guest, We are extremely honored to receive your review of the services you experienced at Rixos Sungate Hotel. We have shared this wonderful review with all our staff and your satisfaction is a source of great pleasure for them. We look forward to you sharing your wonderful experience with other travelers. Your feedback on TripAdvisor.com will be an important guide for guests who will choose our hotel. You can use the link below to share your feedback: https://www.tripadvisor.com.tr/UserReviewEdit-g678226-d573203-Rixos_Sungate-Beldibi_Kemer_Turkish_Mediterranean_Coast.html We would like to thank you again for sharing your opinions about our services with us and for your valuable support, and we would like to state that we will be happy to serve you again on your next trip. Best wishes,

Customer review rating 4.0/5

Melfa D. Business - Confirmed reviews ALL

My room was spacious and comfortable, bed, bathroom, all was good. The curtains were falling off the rails, the carpets on the corridors need some renovation too as they appear very worn out. Other than that, I enjoyed my stay.

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found your room spacious and comfortable and that you enjoyed your stay overall. At the same time, we truly appreciate your comments regarding the curtains and corridor carpets. Please be assured that your feedback has been shared with the relevant departments for review and necessary improvements. We hope to welcome you back to Rixos Sungate again in the future. Kind regards

Customer review rating 4.0/5

Awalin M. R. Business - Confirmed reviews ALL

Great location

Dear Esteemed Guest, Thank you for choosing to stay at our Rixos Sungate Hotel and for your feedback. We sincerely regret that your stay did not meet your expectations in some aspects. Your comments have been forwarded to the relevant departments for future improvements. We look forward to welcoming you again and providing you with a better service that better reflects our international standards and we will do our best to ensure that your next stay is even more enjoyable. Sincerely Regards

Other web-users rate our hotel

  • 951 reviews 7.5/10 Location
  • 2,129 reviews 6.7/10 Room
  • 3,340 reviews 7.8/10 Service
  • 15 reviews 7.1/10 WiFi
  • 2,780 reviews 6.6/10 Food
  • 1,507 reviews 7.6/10 Amenities
  • 1,240 reviews 7/10 Cleanliness
  • 168 reviews 8.9/10 Wellness Area

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