Rixos Sungate 5 stars

I was having a decent holiday but the bacterial infection I got towards the end of the holiday made me unpleasant.

Plenty of food and drink options with reasonably good deserts. Personnel was friendly but sometimes their english was not at the expected level. Overall a very good experience with plenty of activities for kids.

My wife and I had a best experience in your hotel. Thanks for all of the things. Before we came to your hotel we had searched a lot of hotels but now I am glad to choose your hotel

Myself and family travelled to Rixos sungate in August 2023. We were sold a 5 star holiday and we did not get one! We were in the old part of the hotel. To put it simply it was horrible and reassembled an abandoned hotel. We overlooked the ‘silence pool’ which was indeed silent as it was disgustingly dirty and I don’t think people would risk swimming in it!!! The buffet restaurants were diabolical. It was like a cattle market of under dressed hotel residents. At every meal we had to wait around for a free table. When we did eventually get one we cleared and reset it ourselves as the staff were no where to be seen. I was limited to mainly salad being a vegetarian and my small children ate plain pasta, chips and bread for every meal. I didn’t notice any allergen information on the food and on one occasion I bit into a flatbread to find it full of mince! We did eventually get a reservation for an a la carte (we had to wait a week to get a reservation) and it was delicious and the service there was excellent. The hotel does have good points, the Marine bar and pool area are gorgeous although be prepared to set your alarm for 6am to reserve a sun lounger or else you have no chance! The kids club is unbelievable- so much for the children to do, the staff there are great and the carnival is a fabulous touch! Had this been our first visit to Turkey I would be put off, however, we have been before and there are much better hotels at a fraction of the price. I would not return to this hotel nor would I recommend it.

Hello! Rixos Sungate was one of my favorite hotels for more than 5 years. PROS: It has fantastic territory, piers, gym, concert hall, Kids animation and aquapark. But from year to year despite some renovation happening and conception amendments the overall experience became horrible. CONS: The hotel is overfilled with guests causing problems such as lack of sunbeds and lack of free tables in restaurant. Waiters are not able to handle the workload, lack of clean cutlery and clean tables, some zones in restaurant are closed in peak hours The hotel is OLD. Renovation of few rooms with cheap materials doesn't help. Restaurant is NOT a restaurant. It just a cheap canteen with paper napkins Food without diversity Cheap coffee MOLD on ventilation everywhere (EVEN IN RESTAURANT) - just look up at the ceiling Wallpapers with holes, cheap materials in rooms, broken tile BAD ROOM CLEANING (no regular vacuum cleaning, no regular bed change) Bad conditioner in the room with MOLD and smudges on ceiling A lot of gulls and crows on the beach, some of them ARE ILL and literally dying in front of you! Lovely Cats on the territory are NOT being fed by hotel staff. This approach is very different from what you can see in Istanbul or some other Antalya hotels. SHAME ON YOU! Thank you RIXOS for the good memories, but i am done with SUNGATE.