Rixos Sungate Hotel 5 stars

The hotel was splendid, and the overall facilities were great, but my check in experience was horrible, the staff had issues in the reservation setup between Accor Le Club and the hotel itself, and I had to wait for 1.5 hours to get my rooms, but they made it up to me by giving me a very late check out when I requested it. Another thing the hotel should invest in is communication skills, in general all reception staff can speak English, but other than that, it is almost impossible to find any English speaking staff. And because the hotel is huge, a map or help from staff is a mandate, the only ones available were in Russian & Turkish, and with no English speaking staff, getting to our rooms in the first night was mission impossible.

bathroom was old and needs to be renovated, I booked sea view but was not totally sea view. You have two receptions and i guess one is enough as we checked -in at a reception and check-out at another.

We stayed in the grand suite. We were offered upgrade to villa but we refused as the villa had smell of damp. Rooms were dated. Sofa in the living room was stsined. Food was good with lots of variety. Beach access was good. Overall not ideal hotel for families with children as there's not much to do.

I am a travel fan every two weeks or a month traveling a country or region in the world, please accept some suggestions and criticisms. Hotel Description General The hotel is beautiful and wonderful, a great location overlooking the sea and the mountains. The reception was good but by reception I was not treated as a member with Accor Platinum The restaurant was very tasty and very tasty. I saw all the staff working actively, but the restaurant needed to be organized because of the number of guests, when the resort was crowded like in the Maldives, There is a table for each room at the beginning of the entrance to the exit of the hotel so every guest knows its place every day, the problem is that every day I enter the restaurant I can not find the place I choose the dish and then looking for a table there is no place because of the crowds.At the resort you do not find the staff smiling very little of them.Room description: I have not been treated platinum member and have not been upgraded to the upper room I got room No. 1748 Room clean I liked the system of balconies for all rooms, I was surprised that there is no service coffee and tea room and no water heater How to wake up from sleep without drinking a cup of coffee I have to get off Restaurant Coffee and drink it there.