Rixos Sungate 5 stars

Customer review rating (ALL Rating) 4.4/5 4,504 reviews

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Description

Hotel extras

  • Sumptuous entertainment

  • World Class Sport coaches

  • Convention Center

  • Beachfront & Nature

Our accommodation(s)

Hotel location

Rixos Sungate

Ciftecesmeler Mevkii Beldibi, Kemer
ANTALYA
Turkey

GPS:36.70208, 30.5727

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,504 reviews

TripAdvisor Rating  4.5/5  6,936 reviews

Certificate of excellence 2023

Not well

Customer review rating 2.0/5

Doğa Families - Confirmed reviews ALL

I was having a decent holiday but the bacterial infection I got towards the end of the holiday made me unpleasant.

Dear Fatma K., Thank you for taking the time to tell us about your experience at the Rixos Sungate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good resort for family with kids

Customer review rating 4.5/5

Lucian Families - Confirmed reviews ALL

Plenty of food and drink options with reasonably good deserts. Personnel was friendly but sometimes their english was not at the expected level. Overall a very good experience with plenty of activities for kids.

Dear Lucian S., We very much appreciate your comments regarding your stay at the Rixos Sungate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to reading your precious comments about Rixos Sungate Hotel on Tripadvisor too. Thank you very much for your support. Sincerely,

Very very good

Customer review rating 5.0/5

Sepehr Z. Friends - Confirmed reviews ALL

My wife and I had a best experience in your hotel. Thanks for all of the things. Before we came to your hotel we had searched a lot of hotels but now I am glad to choose your hotel

Dear Sepehr z., We very much appreciate your comments regarding your stay at the Rixos Sungate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

TripAdvisor rating 2.0/5

abi179 TripAdvisor review

Myself and family travelled to Rixos sungate in August 2023. We were sold a 5 star holiday and we did not get one! We were in the old part of the hotel. To put it simply it was horrible and reassembled an abandoned hotel. We overlooked the ‘silence pool’ which was indeed silent as it was disgustingly dirty and I don’t think people would risk swimming in it!!! The buffet restaurants were diabolical. It was like a cattle market of under dressed hotel residents. At every meal we had to wait around for a free table. When we did eventually get one we cleared and reset it ourselves as the staff were no where to be seen. I was limited to mainly salad being a vegetarian and my small children ate plain pasta, chips and bread for every meal. I didn’t notice any allergen information on the food and on one occasion I bit into a flatbread to find it full of mince! We did eventually get a reservation for an a la carte (we had to wait a week to get a reservation) and it was delicious and the service there was excellent. The hotel does have good points, the Marine bar and pool area are gorgeous although be prepared to set your alarm for 6am to reserve a sun lounger or else you have no chance! The kids club is unbelievable- so much for the children to do, the staff there are great and the carnival is a fabulous touch! Had this been our first visit to Turkey I would be put off, however, we have been before and there are much better hotels at a fraction of the price. I would not return to this hotel nor would I recommend it.

Worse and worse from year to year

TripAdvisor rating 3.0/5

Александр К TripAdvisor review

Hello! Rixos Sungate was one of my favorite hotels for more than 5 years. PROS: It has fantastic territory, piers, gym, concert hall, Kids animation and aquapark. But from year to year despite some renovation happening and conception amendments the overall experience became horrible. CONS: The hotel is overfilled with guests causing problems such as lack of sunbeds and lack of free tables in restaurant. Waiters are not able to handle the workload, lack of clean cutlery and clean tables, some zones in restaurant are closed in peak hours The hotel is OLD. Renovation of few rooms with cheap materials doesn't help. Restaurant is NOT a restaurant. It just a cheap canteen with paper napkins Food without diversity Cheap coffee MOLD on ventilation everywhere (EVEN IN RESTAURANT) - just look up at the ceiling Wallpapers with holes, cheap materials in rooms, broken tile BAD ROOM CLEANING (no regular vacuum cleaning, no regular bed change) Bad conditioner in the room with MOLD and smudges on ceiling A lot of gulls and crows on the beach, some of them ARE ILL and literally dying in front of you! Lovely Cats on the territory are NOT being fed by hotel staff. This approach is very different from what you can see in Istanbul or some other Antalya hotels. SHAME ON YOU! Thank you RIXOS for the good memories, but i am done with SUNGATE.

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Other web-users rate our hotel

  • 749 reviews 7.7/10 Location
  • 1,210 reviews 6.8/10 Room
  • 2,391 reviews 7.7/10 Service
  • 14 reviews 9.6/10 WiFi
  • 1,792 reviews 6.8/10 Food
  • 1,062 reviews 8/10 Amenities
  • 858 reviews 7.4/10 Cleanliness
  • 259 reviews 5.1/10 Value

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