Rixos Sungate - The Land Of Legends Access 5 stars

Customer review rating (ALL Rating) 4.3/5 4,321 reviews

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Ciftecesmeler Mevkii Beldibi, Kemer, 0 ANTALYA, Turkey

Description

Hotel extras

  • Sumptuous entertainment

  • World Class Sport coaches

  • Convention Center

  • Beachfront & Nature

Our accommodation(s)

Hotel location

Rixos Sungate - The Land Of Legends Access

Ciftecesmeler Mevkii Beldibi, Kemer
0 ANTALYA
Turkey

GPS:36.70208, 30.5727

Telephone
Fax +90 242 824 01 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,321 reviews

TripAdvisor Rating  4.5/5  7,478 reviews

Certificate of excellence 2023

Not what we expected from a rixos

TripAdvisor rating 2.0/5

Tjrl1983 TripAdvisor review

Welcome to Sungate Rixos Antalya, where “luxury” gets a hilarious new definition. If you’re looking for the pinnacle of five-star elegance—surrounded by chipped furniture, suspicious carpet stains, and the ambiance of crushed dreams—look no further. It’s the perfect getaway for anyone who’s secretly a masochist. **Décor & Ambiance**: Ah, the *stunning* decor, a beautiful marriage between “haunted mansion chic” and “70s time capsule.” The wallpaper is practically a historical monument to bad decisions, patched so haphazardly it’s like a kindergarten art project gone terribly wrong. The furniture? It’s not just antique; it’s battle-scarred, like it barely survived a war against guests with terrible taste. The carpet? A tactile history of every poor choice ever made in that room. **Culinary Delights**: Oh, the buffet! It’s a *masterpiece* of monotony. Every day, the same three dishes stare at you with the lifelessness of a Monday morning. If you’re a fan of surprise-free meals, you’ll be in heaven. We stayed 14 days, and after a week, even our taste buds seemed to pack up and leave out of sheer boredom. And just when we thought it couldn’t get more *exciting*, our whole family bonded over a glorious stomach bug. Truly, nothing says “luxury vacation” like fighting over bathroom access. **Rooms**: Spacious—because it needs to be. You’ll want plenty of space to lie on the floor, contemplating your life decisions in sweaty despair. The air conditioning system is a marvel of inefficiency. We’re talking *next-level* bad. It’s the kind of cooling that makes a desert feel like a better vacation destination. Complained every day, and the hotel “generously” offered a smaller room with the same broken AC. Oh, the generosity! Finally, we decided to be our own maintenance crew and cleaned the filters, discovering ancient dust relics from, I don’t know, maybe the Middle Ages. Room temperature went from “inferno” to “still melting,” but hey, improvement is improvement! **Facilities & *Unique* Features**: If you enjoy an unpredictable power supply and water pressure that struggles harder than me trying to get out of bed on Monday, you’re in for a treat! The beach is a nature-lover’s dream if you love stray cats treating it like their personal sandbox. Nothing says “relaxation” quite like dodging landmines of cat... well, you get the idea. **Dining & Wildlife Show**: The outdoor dining experience? *Exquisite*. Smokers have free reign, filling the air with that classic secondhand-scented perfume. The “non-smoking zones” are just suggestions, apparently. And if you thought the *dining* was entertaining, wait until the seagulls show up. These winged horrors descend upon your plate like a scene straight out of *The Birds*, leaving you to fight for every last bite. I’ve never been in a fistfight with a seagull before, but Sungate almost made it happen. **Special Mention**: Now, for the highlight of our stay: the outdoor evening bar incident. I had the *honor* of accidentally breaking a glass, and instead of actually cleaning up, the staff just brushed the shards straight into the grass where people walk barefoot. Fun! Spent the next hour on my hands and knees, crawling around with my phone flashlight like a modern-day treasure hunter—except instead of treasure, I was collecting sharp reminders of Sungate’s exceptional service. I think I still have nightmares about glass shards lurking in my flip-flops. **Final Thoughts**: Sungate Rixos Antalya is a journey into a world of unfulfilled promises. It’s like a bad romantic comedy where you think things might improve but then realize it’s all downhill from here. We’ve experienced actual paradise at another Rixos hotel, but this place? This is where five-star dreams come to die... or, at the very least, spend a rough season in rehab. Book your stay if you dare. *Bravo*, Sungate. Truly, a vacation I’ll never be able to forget (no matter how hard I try).

Not the Rixos we hoped for…

TripAdvisor rating 3.0/5

jackcrosdil TripAdvisor review

Front of house/reception We found some of the front of house/reception staff rude and unapproachable. We asked to pay for an upgrade at the start of our stay (due to room concerns) and the man laughed and said ‘we paid for X, so we get X, you can’t change room’. Thereafter, we were locked out of our room twice due to issues with the door and most reception staff were very unhelpful. We eventually got in the first time after 2 hours of walking to and from our room, getting new cards, a bell boy trying, a security man trying and finally a tradesman to check it. The second time it happened, we were left out front waiting for a bell boy for 30 mins, with nobody really concerned about what was going on. After complaining we hadn’t had help yet, one man from reception (we didn’t get his name but he had long dark hair in a bun) took it upon himself to help us and actually got a key card and buggy himself to take us to our room - he was lovely. Room: The room was very modern and the bathroom was also new and very nice. The cleaners did a great job and we always had water stocked up. The door lock kept malfunctioning during our stay meaning ourselves (and the cleaner etc) couldn’t get into our room. The card for electrics didn’t work properly so it was just switch off randomly. We tried to get help for this but none was provided. There was a random window leading to the hall (see pic) and you couldn’t cover it so in the night there was a beaming light in the room. The curtains couldn’t physically be closed so you could always see into our room from outside. Buffets: Overall the food was delicious and probably the best food we’ve had at an all inclusive hotel the meat was very tender and cooked amazingly and not all of the food was cooked in oil. The main buffet mostly served ‘healthier’ food sources but you could get great ‘beige’ foods at the beach bar - a great mix. The breakfast was limited and the same each day, but there was more variety over lunch and dinner. The lady who served us called Yildiz (star) was amazing she remembered our exact drink orders after one day and brought straight over to us! During the evening in particular, it was CHAOTIC trying to get food. Most days there was no queue and people were everywhere, but then the restaurant manager stepped in to create some order towards the end of our stay. It’s just such a small room for the number of people. A la carte: Cactus is free with a stay of 7 days or more. The food and service here were good and you sit by the beach. Bloom was extra charge and we payed 50 euro each. It seemed steep at first but the food was incredible and you got so many courses it was definitely worth it. The best service we had was also in this restaurant, we didn’t get names but everyone there was so lovely. Bars: Only one of the outside bars in the main pool area serve cocktails during the day so you either need to walk up there or there’s a man with rollerskates who comes around taking order (around the pool area). The cocktails are the best we have ever had and the bar staff put so much into making them (so they do take a little longer to serve sometimes). We were particularly impressed with Ibrahim who works the main bar in the evening - he loves to make up cocktails for you if you tell him whether you prefer sweet or sour! Pool areas: Plenty of chairs/loungers/beds but a lot of them are in shade most of the day. Pool is freezing but refreshing after initially going in and nice when super warm. Ice cream! Cornettos of many flavours and all for free! Beach: It has loads of sun beds and is clean with nice sandy beaches, there are some rocks as you walk into the water. Gym: The gym had some good equipment especially for a hotel gym which was great to see. The gym staff were always friendly. Bowling Alley: The has bowling alley has pool tables, fooseball and multiple bowling lanes. The pool and bowling are additional charges (not sure about fooseball, we didn’t use it). Bowling is €10 per person, per game and pool is €5 for 30 mins and €10 for an hour. We spent a lot of time there, it is quiet but worth the money and the man who works in there is very friendly and helpful. WiFi: The WiFi was very good throughout the hotel (except in the toilet? Haha) and we had WiFi even in the furthest corners of the hotel which was great. Location: Stunning location with the mountains behind you and sea in front - you can watch sunrise from the beach. However, barely any externally run excursions collect you from the hotel so you need to make your own way or just use the expensive tui excursions. Land of Legends: We’d definitely recommend you use your free ticket here if you enjoy going to theme parks and like water parks as it offers both combined. There’s also a shopping district there which has many popular outlets so has something for everyone. Overall there were good parts of the holiday, the food and some of the people for example, but given the frustrations around the room and the poor customer service of the front desk staff, we were disappointed. In particular given Rixos is supposedly known to be a great hotel. This is the second Rixos hotel we have been to, and this hotel didn’t live up to the name.

Dear Guest, Thank you for choosing to stay at Rixos Sungate Hotel and for your honest feedback. We sincerely apologize that your stay did not meet your expectations in some aspects. Your comments have been forwarded to the relevant departments for future improvements. We look forward to welcoming you again and will do our utmost to ensure your next stay is even more enjoyable. Kind regards,

Amazing

TripAdvisor rating 5.0/5

natalie k Families - TripAdvisor review

Just come back from thus hotel, and all we can say as a family is wow,we had a fabulous time. We stayed in the marina jacuzzi suite it was beautiful the Netflix didn't work in English but hey who cares on holiday. Mini bar was filled every morning at 9.30 free of charge. You have to book al a carte every day 8am to 5pm for the next day and you only get 1 free the rest you have to pay for, but the buffet restaurant was really nice.,but did get very busy and the Russian guests were utterly rude. The staff at the hotel was great and the hotel was so clean all day people where cleaning and it did show it was outstanding. Lifeguards at every pool, the pools are quite deep 140m for kids and the water is freezing makes you numb but we just jumped in and got used to it. The beach is lovely quite rocky and stones but the sea is soclear and very warm. Would definitely go back to this hotel it truly is amazing Bowling ally is nothing like they show its dated and extra charge, shops on site are lovely too.

First and foremost, we would like to extend our heartfelt thanks for choosing Rixos Sungate and for sharing your wonderful thoughts with us. On our journey to always provide better service, please know that your positive feedback inspires and motivates us. It would be our pleasure to welcome you back to Rixos Sungate, where our friendly team and delightful flavors await, promising an experience you will savor. We sincerely hope to have the opportunity to host you again at our hotel and wish you all the best. With Warmest Regards,

Excellent

TripAdvisor rating 5.0/5

Oyagvn TripAdvisor review

We had a fantastic experience at this hotel during our congress in October. The friendly staff made us feel right at home, and the food was truly delicious. Additionally, the congress rooms were excellent, which greatly enhanced our overall holiday experience.

Our Valued Guest, We would like to express our gratitude for your valuable support regarding our services and we would be happy to serve you again on your next travel. Should you require any further assistance in any matter, please do not hesitate to let us know. Sincerest regards,

LOST ROOMS

Customer review rating 4.0/5

Gogo Solo - Confirmed reviews ALL

During this stay as a congress participant, I was able to understand the location of my room on the 3rd day. You have 5-star hotel standards, I think the spa section should be enlarged a little bit.

Değerli Misafirimiz Sayın Gokhan E., Rixos Sungate Otelimizde gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. En İçten Saygılarımızla

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Other web-users rate our hotel

  • 1,040 reviews 7.5/10 Location
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  • 3,522 reviews 7.7/10 Service
  • 15 reviews 8.5/10 WiFi
  • 2,792 reviews 6.6/10 Food
  • 1,542 reviews 7.7/10 Amenities
  • 1,319 reviews 7.3/10 Cleanliness
  • 186 reviews 8.8/10 Wellness Area

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