Rixos Sungate Hotel 5 stars

Overall good impression, but some elements have to be improved

everything was wonderful , especially your employees behavior

During the stay at the hotel I felt very comfortable, especially as the respect and attention of the staff to the hotel guests was very positive and admirable.

- Rooms were cosy, neat and clean - Food was diverse but not tasty, less variety but high quality with taste would be much better. - Entertainment was awful, dj performances in dance areas were like "go to your room asap, I need to go home"

The reception behaviour was so bad in low season that they had lots of king suits, they gave us a suit in the ground floor we asked for a higher level but they told us we don't have any suits right now, maybe tomorrow, after that I wanted to speak with the manager of the hotel but they showed me the manager of the reception I didn't speak with him and I asked for the manager of the hotel, finally I couldn't find the manager of the hotel and I spoke with a man that he spoke with the reception and took a suit in the 5th floor for us, thanks to him, but overall I didn't expect this behaviour from the reception. And one another thing that we went to the Pattiseri and exactly we were at 15:50 and he said we can't give you any meal but he had 10 minutes to bring food for two persons but he didn't bring.

It is OK , I am in general happy with your services

I was absolutely not satisfied with 100 mosquitos in my room and neighbors was fighting and screaming while night and security didn’t do anything.

it was amazing had a good time.

Rixos Sungate was a great choice. Beautifully located, clean and well equipped. Very friendly, helpful crew. Great food with a huge selection.

Me and my family lake to spend a last week of October in SUN Gate and we got a full satisfactio this time as well! great time! excellent work of the stuff! beatifull cuisine, warm sea (even though it is not a result of hotel stuff work), great welcome service as well as guest support within whole period of stay!

I lost my vacation for 1 day due to lack of staff information. As Rixos, I hope you will listen to me and make me an offer to satisfy my sorrow. Because being Rixos requires it

Unfortunately this time I was very disappointed from the mess on the day off my arrival Unfortunately your hotel do not do any good for the most respectable rixsos hotels . The level of the service must be improved in the check-in counter second when I check in I've been requested to pay for the room even that I've been said with an email that everything's been paid for. yes I understand that the amount of money is being the only block just make sure not to send the customer email that everything is being paid the balance is 0 it's very very uncomfortable. I was very happy from the room but unfortunately the rest was by the standards Of rixsos . It was my second visit at your hotel unfortunately this time Iwas not happy when I enter to the hotel it was hundreds of hundreds of luggage all over the lobby it's look like a bizarre and not five star hotel unfortunately regarding to the luggage nobody even approach to give me hany halp I highly recommend 2D manager to look a directions bilby that I stay and to see how it's been proper manage thank you so much

I was staying in a lot of different 5* hotels in Antalya and Kemer areas but Rixos Sungate is one of the best places I’ve ever stayed.

Food quality was quite good, rooms were spacious, staff was very welcoming and helpful. The facility needs some renovation but the overall experience, service quality and ambiance was very good.

Perfect... Thank you.